Disaggregated Revenue and Deferred Revenue

9 Months Ended

Sep. 30, 2019

Revenue from Contract with Customer [Abstract]

Disaggregated Revenue and Deferred Revenue

The following tables provide disaggregated revenue by service offering and/or customer type for the Company's fee-based reportable operating segments.

Loan Servicing and Systems


	Three months ended September 30,				Nine months ended September 30,
	2019		2018	2019	2018
Government servicing - Nelnet	$	38,645	38,907	118,744	118,015
Government servicing - Great Lakes	46,234		45,671	139,285	122,107
Private education and consumer loan servicing	9,561		10,007	28,026	31,990
FFELP servicing	6,089		7,422	19,208	24,259
Software services	10,493		8,201	30,255	24,461
Outsourced services and other	2,264		2,371	6,651	6,433
Loan servicing and systems revenue	$	113,286	112,579	342,169	327,265

Education Technology, Services, and Payment Processing


	Three months ended September 30,				Nine months ended September 30,
	2019		2018	2019	2018
Tuition payment plan services	$	25,760	19,771	80,589	63,209
Payment processing	35,138		26,956	85,428	62,908
Education technology and services	13,067		11,419	46,872	40,411
Other	286		263	864	844
Education technology, services, and payment processing revenue	$	74,251	58,409	213,753	167,372

Communications


	Three months ended September 30,				Nine months ended September 30,
	2019		2018	2019	2018
Internet	$	9,899	6,453	27,641	16,541
Television	4,068		3,380	12,020	9,241
Telephone	2,487		1,962	7,062	5,482
Other	16		23	47	63
Communications revenue	$	16,470	11,818	46,770	31,327

Residential revenue	$	12,397	8,896	35,351	23,367
Business revenue	4,025		2,861	11,256	7,779
Other	48		61	163	181
Communications revenue	$	16,470	11,818	46,770	31,327

Other Income

The following table provides the components of "other income" on the consolidated statements of income:


	Three months ended September 30,				Nine months ended September 30,
	2019		2018	2019	2018
Borrower late fee income	$	3,196	3,253	9,870	8,994
Management fee revenue	2,084		1,756	6,007	4,673
Gain on investments and notes receivable, net of losses	1,948		2,503	5,779	10,291
Investment advisory services	753		1,183	2,194	4,169

Other	5,458		7,978	14,808	16,681
Other income	$	13,439	16,673	38,658	44,808

Deferred Revenue

Activity in the deferred revenue balance, which is included in "other liabilities" on the consolidated balance sheets, is shown below:


	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications	Corporate and Other Activities	Total
	Three months ended September 30, 2019
Balance, beginning of period	$	3,315	21,489	3,080	1,611	29,495
Deferral of revenue	881		42,752	9,302	953	53,888
Recognition of revenue	(1,149)		(21,820)	(9,158)	(850)	(32,977)

Balance, end of period	$	3,047	42,421	3,224	1,714	50,406

	Three months ended September 30, 2018
Balance, beginning of period	$	3,771	17,989	2,149	1,751	25,660
Deferral of revenue	1,591		34,252	6,567	2,764	45,174
Recognition of revenue	(1,754)		(17,049)	(6,342)	(2,858)	(28,003)

Balance, end of period	$	3,608	35,192	2,374	1,657	42,831

	Nine months ended September 30, 2019
Balance, beginning of period	$	4,413	30,556	2,551	1,602	39,122
Deferral of revenue	2,761		81,484	26,366	2,530	113,141
Recognition of revenue	(4,127)		(69,619)	(25,693)	(2,418)	(101,857)
Balance, end of period	$	3,047	42,421	3,224	1,714	50,406

	Nine months ended September 30, 2018
Balance, beginning of period	$	4,968	24,164	1,665	1,479	32,276
Deferral of revenue	2,555		65,940	17,916	4,869	91,280
Recognition of revenue	(3,915)		(54,912)	(17,207)	(4,691)	(80,725)

Balance, end of period	$	3,608	35,192	2,374	1,657	42,831