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Transactions with related parties (Tables) | 12 Months Ended
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Dec. 31, 2019
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Summary of Transactions were Carried Out with Related Parties | The following transactions were carried out with related parties:
|  | 2019 |  |  | 2018 |
Sales of services |  |  |  |  |  |  |  |
Associates (legal and administrative services) (i) |  |  | 11 |  |  |  | 159 |
|  |  | 11 |  |  |  | 159 |
Purchases of goods and services |  |  |  |  |  |  |  |
Entity controlled management personnel (ii) |  |  | (10,029 | ) |  |  | (7,730 | )
Associates (transaction services) (iii) |  |  | (451 | ) |  |  | (397 | )
|  |  | (10,480 | ) |  |  | (8,127 | )
| (i) | In 2019, related to services provided to VHSYS. In 2018, related to cost-sharing and checking account agreements with Equals S.A. incurred until the acquisition date.
| (ii) | Related to consulting and management services with Genova Consultoria e Participações Ltda., and travel services provided by Zurich Consultoria e Participações Ltda.
| (iii) | Related mainly to commission expenses paid to Collact due to new customer acquisition.
Summary of Balances Outstanding at the End of Reporting Period | The following balances are outstanding at the end of the reporting period in relation to transactions with related parties:
|  | 2019 |  |  | 2018 |
Associates |  |  | — |  |  |  | 13 |
Loans to key management personnel |  |  | 6,084 |  |  |  | 8,082 |
Convertible loans |  |  | 6,753 |  |  |  | — |
Receivables from related parties |  |  | 12,837 |  |  |  | 8,095 |
Summary of Compensation Expense | For the year ended December 31, 2019 and 2018, compensation expense was as follows:
|  | 2019 |  |  | 2018 |
Short-term benefits |  |  | 11,902 |  |  |  | 5,330 |
Share-based payments (Note 25) |  |  | 18,878 |  |  |  | 19,941 |
|  | 30,780 |  |  | 25,271 |

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