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Transactions with related parties (Tables)
 12 Months Ended
Dec. 31, 2019
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Summary of Transactions were Carried Out with Related Parties
The following transactions were carried out with related parties:
 
   
2019
   
2018
 
Sales of services
    
Associates (legal and administrative services) (i)
   11    159 
  
 
 
   
 
 
 
  
 
11
 
  
 
159
 
  
 
 
   
 
 
 
Purchases of goods and services
    
Entity controlled management personnel (ii)
   (10,029)    (7,730) 
Associates (transaction services) (iii)
   (451)    (397) 
  
 
 
   
 
 
 
  
 
(10,480
) 
  
 
(8,127
) 
  
 
 
   
 
 
 
 
 
(i)
In 2019, related to services provided to VHSYS. In 2018, related to cost-sharing and checking account agreements with Equals S.A. incurred until the acquisition date.
 
(ii)
Related to consulting and management services with Genova Consultoria e Participações Ltda., and travel services provided by Zurich Consultoria e Participações Ltda.
 
(iii)
Related mainly to commission expenses paid to Collact due to new customer acquisition.
Summary of Balances Outstanding at the End of Reporting Period
The following balances are outstanding at the end of the reporting period in relation to transactions with related parties:
 
   
2019
   
2018
 
Associates
   —    13 
Loans to key management personnel
   6,084    8,082 
Convertible loans
   6,753    — 
  
 
 
   
 
 
 
Receivables from related parties
  
 
12,837
 
  
 
8,095
 
  
 
 
   
 
 
 
Summary of Compensation Expense For the year ended December 31, 2019 and 2018, compensation expense was as follows:
   
2019
   
2018
 
Short-term benefits
   11,902    5,330 
Share-based payments (Note 25)
   18,878    19,941 
  
 
 
   
 
 
 
   
30,780
   
25,271