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Expenses by nature (Tables)
 12 Months Ended
Dec. 31, 2019
Text block [abstract]  
Summary of expenses by nature
   
2019
   
2018
   
2017
 
Personnel expenses (Note 25)
   576,440    421,240    336,902 
Financial expenses (a)
   353,451    301,065    237,094 
Transaction and client services costs (b)
   185,396    163,561    126,870 
Depreciation and amortization (Note 12)
   163,396    92,333    54,584 
Third parties services
   69,579    42,875    32,932 
Marketing expenses and sales commissions (c)
   71,811    40,890    26,521 
Facilities expenses
   30,547    34,095    26,066 
Travel expenses
   24,660    19,414    12,943 
Other
   9,223    20,924    8,061 
  
 
 
   
 
 
   
 
 
 
Total expenses
  
 
1,484,503
 
  
 
1,136,397
 
  
 
861,973
 
  
 
 
   
 
 
   
 
 
 
 
(a)
Financial expenses include discounts on the sale of receivables to banks, interest expense on borrowings, foreign currency exchange variances, net and the cost of derivatives covering interest and foreign exchange exposure.
(b)
Transaction and client services costs include card transaction capturing services, card transaction and settlement processing services, logistics costs, payment scheme fees and other costs.
(c)
Marketing expenses and sales commissions relate to marketing and advertising expenses, and commissions paid to sales related partnerships.