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Segment information - Reconciliation of Segment to Consolidated Net Income (Details) - BRL (R$)
R$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Disclosure of operating segments [line items]      
Loss for the year R$ 1,600,420 R$ (526,396) R$ (1,377,348)
Other expenses 188,288 262,658 192,439
Bond Issuance Expenses   80,559 118,560
Reportable segments      
Disclosure of operating segments [line items]      
Loss for the year 1,557,496 410,536 40,028
Mark-to-market from the investment in Banco Inter (30,574) 853,056 1,264,213
Gains (Losses) On Fair Value Adjustment, Intangibles And Property And Equipment (92,399) (138,601) (89,100)
Gain on previously held interest in associate 0 0 15,848
Other expenses 78,623 17,810 118,323
Tax effect on adjustments 26,126 36,915 38,412
Financial Services      
Disclosure of operating segments [line items]      
Loss for the year 1,436,634 361,789 93,479
Software [Member]      
Disclosure of operating segments [line items]      
Loss for the year 113,844 64,740 (34,058)
Non allocated      
Disclosure of operating segments [line items]      
Loss for the year R$ 7,018 R$ (15,993) R$ (19,393)