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Financial instruments - Financial risk management (Details) - BRL (R$)
R$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Disclosure of detailed information about financial instruments [line items]    
Foreign exchange loss R$ (13,580)  
Short-term 3,481,496 R$ 3,453,772
Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 27,793,606 24,591,963
Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 1,540,079 735,499
Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 5,299,660 1,231,989
Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 2,729,500
Deposits from banking customers [Member]    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 6,119,455 4,023,679
Deposits from banking customers [Member] | Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 6,119,455 4,023,679
Deposits from banking customers [Member] | Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Deposits from banking customers [Member] | Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Deposits from banking customers [Member] | Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Accounts Payable To Clients [Member]    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 19,199,127 16,614,513
Accounts Payable To Clients [Member] | Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 19,163,672 16,542,963
Accounts Payable To Clients [Member] | Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 35,455 35,775
Accounts Payable To Clients [Member] | Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Accounts Payable To Clients [Member] | Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Trade Accounts Payable    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 513,877 596,044
Trade Accounts Payable | Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 513,877 596,044
Trade Accounts Payable | Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Trade Accounts Payable | Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Trade Accounts Payable | Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Loans And Financing [Member]    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 5,013,981 4,575,877
Loans And Financing [Member] | Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 1,371,845 2,255,110
Loans And Financing [Member] | Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 1,344,545 431,180
Loans And Financing [Member] | Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 5,049,235 1,231,989
Loans And Financing [Member] | Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 2,729,500
Obligations To FIDC Quota Holders [Member]    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 505,231 975,248
Obligations To FIDC Quota Holders [Member] | Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 505,231 1,028,562
Obligations To FIDC Quota Holders [Member] | Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Obligations To FIDC Quota Holders [Member] | Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Obligations To FIDC Quota Holders [Member] | Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 0 0
Other Liabilities [Member]    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 530,030 756,172
Other Liabilities [Member] | Not later than one year [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 119,526 145,605
Other Liabilities [Member] | Later than one year and not later than two years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 160,079 268,544
Other Liabilities [Member] | Later than two years and not later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities 250,425
Other Liabilities [Member] | Later than five years [member] | Liquidity risk    
Disclosure of detailed information about financial instruments [line items]    
Financial liabilities R$ 0 R$ 0