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Unaudited Quarterly Results of Operations (Tables)
12 Months Ended
Dec. 31, 2017
Quarterly Financial Information Disclosure [Abstract]  
Schedule of Quarterly Financial Information
The following tables set forth selected unaudited quarterly consolidated statement of operations data for each of the quarters indicated as well as the percentage of total revenue for each line item shown. The unaudited information should be read in conjunction with our financial statements and related notes included elsewhere in this report. We believe that the following unaudited information reflects all normal recurring adjustments necessary for a fair presentation of the information for the periods presented. The operating results for any quarter are not necessarily indicative of results for any future period.
Three months ended 
Dec 31, 2017 Sep 30, 2017 Jun 30, 2017 Mar 31, 2017 Dec 31, 2016 Sep 30, 2016 Jun 30, 2016 Mar 31, 2016 
(in thousands) 
Revenue 
Subscription and support $45,549 $43,214 $40,980 $39,540 $38,329 $36,237 $34,969 $33,585 
Professional services 8,957 8,854 8,411 12,364 8,045 8,473 8,042 10,966 
Total revenue 54,506 52,068 49,391 51,904 46,374 44,710 43,011 44,551 
Cost of revenue 
Subscription and support 8,779 8,472 7,758 7,637 7,244 6,694 7,039 6,918 
Professional services 7,310 7,180 6,528 6,581 5,964 6,040 5,538 6,188 
Total cost of revenue 16,089 15,652 14,286 14,218 13,208 12,734 12,577 13,106 
Gross profit 38,417 36,416 35,105 37,686 33,166 31,976 30,434 31,445 
Operating expenses 
Research and development 18,870 17,527 16,239 15,536 14,533 14,342 14,047 14,516 
Sales and marketing 21,949 23,712 19,787 18,713 18,196 22,354 19,828 20,088 
 General and administrative (1)
12,271 8,959 8,943 9,421 7,845 8,015 7,882 8,953 
Total operating expenses 53,090 50,198 44,969 43,670 40,574 44,711 41,757 43,557 
Loss from operations (14,673)(13,782)(9,864)(5,984)(7,408)(12,735)(11,323)(12,112)
Interest expense (451)(464)(475)(455)(455)(462)(468)(490)
Other income, net 797 198 176 612 348 298 278 576 
Loss before (benefit) provision for income taxes (14,327)(14,048)(10,163)(5,827)(7,515)(12,899)(11,513)(12,026)
(Benefit) provision for income taxes (6)25 33 (8)12 19 
Net loss $(14,321)$(14,073)$(10,196)$(5,836)$(7,516)$(12,891)$(11,525)$(12,045)
Net loss per common share: 
Basic and diluted $(0.34)$(0.34)$(0.25)$(0.14)$(0.18)$(0.32)$(0.28)$(0.30)
Weighted-average common shares outstanding - basic and diluted 42,108,764 41,815,139 41,429,691 41,108,611 40,872,772 40,762,960 40,593,908 40,451,668 
(1) During the fourth quarter of 2017, we recorded an additional $1.9 million to general and administrative expense due to certain severance arrangements.