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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2021
Sep. 30, 2020
Sep. 30, 2021
Sep. 30, 2020
Revenue        
Total revenue $ 112,693 $ 88,099 $ 322,502 $ 257,760
Cost of revenue        
Total cost of revenue 26,405 21,886 74,672 66,526
Gross profit 86,288 66,213 247,830 191,234
Operating expenses        
Research and development 29,841 23,956 84,305 70,458
Sales and marketing 46,026 35,487 128,586 106,874
General and administrative 18,390 13,642 52,795 46,564
Total operating expenses 94,257 73,085 265,686 223,896
Loss from operations (7,969) (6,872) (17,856) (32,662)
Interest income 219 471 834 2,832
Interest expense (3,508) (3,500) (10,495) (10,467)
Other income (expense), net 3,805 (387) 3,265 263
Loss before (benefit) provision for income taxes (7,453) (10,288) (24,252) (40,034)
(Benefit) provision for income taxes (885) 67 (846) 351
Net loss $ (6,568) $ (10,355) $ (23,406) $ (40,385)
Net loss per common share:        
Basic (in dollars per share) $ (0.13) $ (0.21) $ (0.46) $ (0.84)
Diluted (in dollars per share) $ (0.13) $ (0.21) $ (0.46) $ (0.84)
Weighted-average common shares outstanding - basic 51,441,688 48,840,131 50,921,612 48,188,183
Weighted-average common shares outstanding - diluted 51,441,688 48,840,131 50,921,612 48,188,183
Subscription and support        
Revenue        
Total revenue $ 98,912 $ 75,850 $ 275,053 $ 214,907
Cost of revenue        
Total cost of revenue 15,606 12,013 42,906 36,264
Professional services        
Revenue        
Total revenue 13,781 12,249 47,449 42,853
Cost of revenue        
Total cost of revenue $ 10,799 $ 9,873 $ 31,766 $ 30,262