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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Revenue      
Total revenue $ 443,285 $ 351,594 $ 297,891
Cost of revenue      
Total cost of revenue 103,833 90,177 85,012
Gross profit 339,452 261,417 212,879
Operating expenses      
Research and development 115,735 94,844 89,921
Sales and marketing 178,785 144,687 120,300
General and administrative 74,287 59,688 48,064
Total operating expenses 368,807 299,219 258,285
Loss from operations (29,355) (37,802) (45,406)
Interest income 1,041 3,282 4,657
Interest expense (14,015) (13,964) (6,027)
Other income and (expense), net 3,229 (205) (564)
Loss before (benefit) provision for income taxes (39,100) (48,689) (47,340)
(Benefit) Provision for income taxes (1,370) (291) 139
Net loss $ (37,730) $ (48,398) $ (47,479)
Earnings Per Share [Abstract]      
Basic (in dollars per share) $ (0.74) $ (1.00) $ (1.03)
Diluted (in dollars per share) $ (0.74) $ (1.00) $ (1.03)
Weighted-average common shares outstanding - basic (in shares) 51,126,510 48,448,166 46,302,656
Weighted-average common shares outstanding - diluted (in shares) 51,126,510 48,448,166 46,302,656
Subscription and support      
Revenue      
Total revenue $ 379,340 $ 295,877 $ 245,765
Cost of revenue      
Total cost of revenue 60,551 49,503 42,881
Professional services      
Revenue      
Total revenue 63,945 55,717 52,126
Cost of revenue      
Total cost of revenue $ 43,282 $ 40,674 $ 42,131