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v3.22.1

Loans and advances to customers (Details - Analysis of the change in the gross value of loans and advances to customers by stage) - BRL (R$) R$ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2021 | Dec. 31, 2020
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | R$ 19,515,659 |
Ending balance | 33,406,040 | R$ 19,515,659
Business loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Ending balance | 3,017,158 |
Real Estate loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,471,354 |
Ending balance | 5,121,411 | 3,471,354
Loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 8,790,058 |
Ending balance | 17,216,362 | 8,790,058
Loans and advances to customers | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 8,790,057 | 4,777,388
Payments | (3,393,175) | (1,641,849)
Write-off for loss | 67,616 | 153,197
New loans and interest accrued | 11,887,095 | 5,807,715
Ending balance | 17,216,362 | 8,790,057
Loans and advances to customers | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 8,291,501 | 4,226,785
Transfer to Stage 2 | (191,523) | (108,816)
Transfer to Stage 3 | (217,614) | (114,141)
Transfer from Stage 2 | 64,894 | 121,336
Transfer from Stage 3 | 11,852 | 29,484
Payments | (3,138,182) | (1,500,646)
Write-off for loss | 10,675 | 19,475
New loans and interest accrued | 11,346,469 | 5,656,973
Ending balance | 16,156,722 | 8,291,501
Loans and advances to customers | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 239,098 | 330,572
Transfer to Stage 1 | (64,894) | (121,336)
Transfer to Stage 3 | (26,716) | (30,382)
Transfer from Stage 1 | 191,523 | 108,816
Transfer from Stage 3 | 8,622 | 7,873
Payments | (84,042) | (78,083)
Write-off for loss | 7,820 | 30,354
New loans and interest accrued | 150,639 | 51,992
Ending balance | 406,410 | 239,098
Loans and advances to customers | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 259,459 | 220,030
Transfer to Stage 1 | (11,852) | (29,484)
Transfer to Stage 2 | (8,622) | (7,873)
Transfer from Stage 1 | 217,614 | 114,141
Transfer from Stage 2 | 26,716 | 30,382
Payments | (170,951) | (63,120)
Write-off for loss | 49,121 | 103,368
New loans and interest accrued | 389,987 | 98,750
Ending balance | 653,230 | 259,459
Loans and advances to customers | Payroll Card |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 67,732 |
Ending balance | 65,263 | 67,732
Loans and advances to customers | Payroll Card | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 67,732 | 80,410
Payments | (8,738) | (6,957)
Write-off for loss | 3,795 | 3,103
New loans and interest accrued | 10,066 | 2,616
Ending balance | 65,265 | 67,732
Loans and advances to customers | Payroll Card | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 64,113 | 77,089
Transfer to Stage 2 | (5,129) | (444)
Transfer to Stage 3 | (3,113) | (2,433)
Transfer from Stage 2 | 10 | 40
Transfer from Stage 3 | 16 | 10
Payments | (8,601) | (6,590)
Write-off for loss | 348 | 212
New loans and interest accrued | 8,807 | 3,347
Ending balance | 55,755 | 64,113
Loans and advances to customers | Payroll Card | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 457 | 821
Transfer to Stage 1 | (10) | (40)
Transfer to Stage 3 |  | (5)
Transfer from Stage 1 | 5,129 | 444
Transfer from Stage 3 |  | 1
Payments | (39) | (96)
Write-off for loss | 407 | 680
New loans and interest accrued | 640 | 13
Ending balance | 5,770 | 457
Loans and advances to customers | Payroll Card | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,162 | 2,499
Transfer to Stage 1 | (16) | (10)
Transfer to Stage 2 |  | (1)
Transfer from Stage 1 | 3,113 | 2,433
Transfer from Stage 2 |  | 5
Payments | (98) | (271)
Write-off for loss | 3,040 | 2,211
New loans and interest accrued | 619 | 717
Ending balance | 3,740 | 3,162
Loans and advances to customers | Credit Card |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,904,643 |
Ending balance | 4,798,318 | 1,904,643
Loans and advances to customers | Credit Card | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,904,640 |
Payments | (515,975) |
Write-off for loss | 6,187 |
New loans and interest accrued | 3,415,838 |
Ending balance | 4,798,316 | 1,904,640
Loans and advances to customers | Credit Card | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,773,870 |
Transfer to Stage 2 | (19,334) |
Transfer to Stage 3 | (76,206) |
Transfer from Stage 2 | 831 |
Transfer from Stage 3 | 416 |
Payments | (390,827) |
Write-off for loss | 2,307 |
New loans and interest accrued | 3,049,423 |
Ending balance | 4,335,866 | 1,773,870
Loans and advances to customers | Credit Card | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 20,002 |
Transfer to Stage 1 | (831) |
Transfer to Stage 3 | (287) |
Transfer from Stage 1 | 19,334 |
Transfer from Stage 3 | 20 |
Payments | (17,735) |
Write-off for loss | 1,102 |
New loans and interest accrued | 71,246 |
Ending balance | 90,647 | 20,002
Loans and advances to customers | Credit Card | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 110,768 |
Transfer to Stage 1 | (416) |
Transfer to Stage 2 | (20) |
Transfer from Stage 1 | 76,206 |
Transfer from Stage 2 | 287 |
Payments | (107,413) |
Write-off for loss | 2,778 |
New loans and interest accrued | 295,169 |
Ending balance | 371,803 | 110,768
Loans and advances to customers | Multiple Card |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,904,642 |
Ending balance | 4,798,318 | 1,904,642
Loans and advances to customers | Multiple Card | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,904,642 | 783,544
Payments |  | (181,685)
Write-off for loss |  | 75,218
New loans and interest accrued |  | 1,378,001
Ending balance |  | 1,904,642
Loans and advances to customers | Multiple Card | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,773,870 | 683,629
Transfer to Stage 2 |  | (4,201)
Transfer to Stage 3 |  | (42,212)
Transfer from Stage 2 |  | 5,113
Transfer from Stage 3 |  | 8,508
Payments |  | (162,026)
Write-off for loss |  | 9,234
New loans and interest accrued |  | 1,294,294
Ending balance |  | 1,773,870
Loans and advances to customers | Multiple Card | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 20,002 | 26,814
Transfer to Stage 1 |  | (5,113)
Transfer to Stage 3 |  | (623)
Transfer from Stage 1 |  | 4,201
Payments |  | (5,949)
Write-off for loss |  | 15,108
New loans and interest accrued |  | 15,781
Ending balance |  | 20,002
Loans and advances to customers | Multiple Card | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 110,768 | 73,101
Transfer to Stage 1 |  | (8,508)
Transfer from Stage 1 |  | 42,212
Transfer from Stage 2 |  | 623
Payments |  | (13,709)
Write-off for loss |  | 50,878
New loans and interest accrued |  | 67,927
Ending balance |  | 110,768
Loans and advances to customers | Overdraft protection agreement |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 20,193 |
Ending balance | 12,862 | 20,193
Loans and advances to customers | Overdraft protection agreement | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 20,193 | 2,451
Payments | (8,942) |
Write-off for loss | 4,695 |
New loans and interest accrued | 6,375 | 17,742
Ending balance | 12,931 | 20,193
Loans and advances to customers | Overdraft protection agreement | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 20,193 | 1,434
Transfer to Stage 2 | (406) |
Transfer to Stage 3 | (5,580) |
Transfer from Stage 2 |  | 816
Transfer from Stage 3 |  | 200
Payments | (8,942) |
Write-off for loss | 4,695 |
New loans and interest accrued | 2,165 | 17,742
Ending balance | 2,735 | 20,193
Loans and advances to customers | Overdraft protection agreement | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance |  | 816
Transfer to Stage 1 |  | (816)
Transfer from Stage 1 | 406 |
Transfer from Stage 3 | 1 |
New loans and interest accrued | 949 |
Ending balance | 1,356 |
Loans and advances to customers | Overdraft protection agreement | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance |  | 200
Transfer to Stage 1 |  | (200)
Transfer to Stage 2 | (1) |
Transfer from Stage 1 | 5,580 |
New loans and interest accrued | 3,261 |
Ending balance | 8,840 |
Loans and advances to customers | Checking Account |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 14,232 |
Ending balance | 33,234 | 14,232
Loans and advances to customers | Checking Account | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 14,231 | 19,605
Payments | (605) |
Write-off for loss | 3,259 | 15,183
New loans and interest accrued | 22,796 | 9,810
Ending balance | 33,163 | 14,231
Loans and advances to customers | Checking Account | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 10,457 | 6,566
Transfer to Stage 2 | (19) |
Transfer to Stage 3 | (40) | (1,536)
Transfer from Stage 2 |  | 324
Transfer from Stage 3 | 53 | 452
Payments | (186) |
Write-off for loss | 189 | 4,892
New loans and interest accrued | 8,894 | 9,543
Ending balance | 1,182 | 10,457
Loans and advances to customers | Checking Account | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 203 | 5,147
Transfer to Stage 1 |  | (324)
Transfer to Stage 3 | (7) | (784)
Transfer from Stage 1 | 19 |
Transfer from Stage 3 | 18 | 39
Payments | (5) |
Write-off for loss | 192 | 4,008
New loans and interest accrued | 636 | 132
Ending balance | 672 | 203
Loans and advances to customers | Checking Account | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,572 | 7,892
Transfer to Stage 1 | (53) | (452)
Transfer to Stage 2 | (18) | (39)
Transfer from Stage 1 | 40 | 1,536
Transfer from Stage 2 | 7 | 784
Payments | (414) |
Write-off for loss | 2,878 | 6,283
New loans and interest accrued | 31,054 | 135
Ending balance | 31,310 | 3,572
Loans and advances to customers | Payroll loans and personal credit |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,551,399 |
Ending balance | 3,467,924 | 1,551,399
Loans and advances to customers | Payroll loans and personal credit | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,551,399 | 921,875
Payments | (911,281) | (551,622)
Write-off for loss | 29,935 | 27,966
New loans and interest accrued | 2,857,742 | 1,209,111
Ending balance | 3,467,925 | 1,551,399
Loans and advances to customers | Payroll loans and personal credit | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,478,905 | 875,451
Transfer to Stage 2 | (26,975) | (14,721)
Transfer to Stage 3 | (46,888) | (19,221)
Transfer from Stage 2 | 925 | 913
Transfer from Stage 3 | 360 | 263
Payments | (883,231) | (540,865)
Write-off for loss | 2,912 | 2,450
New loans and interest accrued | 2,795,564 | 1,179,535
Ending balance | 3,315,748 | 1,478,905
Loans and advances to customers | Payroll loans and personal credit | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 32,058 | 17,739
Transfer to Stage 1 | (925) | (913)
Transfer to Stage 3 | (6,342) | (2,468)
Transfer from Stage 1 | 26,975 | 14,721
Transfer from Stage 3 | 78 | 93
Payments | (14,236) | (6,808)
Write-off for loss | 4,382 | 4,159
New loans and interest accrued | 44,999 | 13,851
Ending balance | 78,225 | 32,058
Loans and advances to customers | Payroll loans and personal credit | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 40,437 | 28,685
Transfer to Stage 1 | (360) | (263)
Transfer to Stage 2 | (78) | (93)
Transfer from Stage 1 | 46,888 | 19,221
Transfer from Stage 2 | 6,342 | 2,468
Payments | (13,814) | (3,950)
Write-off for loss | 22,641 | 21,357
New loans and interest accrued | 17,179 | 15,725
Ending balance | 73,953 | 40,437
Loans and advances to customers | Business loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,582,868 |
Ending balance | 3,017,158 | 1,582,868
Loans and advances to customers | Business loans | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,582,869 | 443,425
Payments | (969,745) | (353,731)
Write-off for loss | 2,269 | 3,894
New loans and interest accrued | 2,406,303 | 1,497,069
Ending balance | 3,017,158 | 1,582,869
Loans and advances to customers | Business loans | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,579,384 | 435,982
Transfer to Stage 2 | (3,190) | (109)
Transfer to Stage 3 | (20,918) | (1,637)
Payments | (968,510) | (349,762)
Write-off for loss | 22 | 735
New loans and interest accrued | 2,376,190 | 1,495,645
Ending balance | 2,962,934 | 1,579,384
Loans and advances to customers | Business loans | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,298 | 3,026
Transfer to Stage 3 |  | (1)
Transfer from Stage 1 | 3,190 | 109
Payments | (1,235) | (2,219)
Write-off for loss | 61 | 499
New loans and interest accrued | 1,731 | 882
Ending balance | 4,923 | 1,298
Loans and advances to customers | Business loans | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 2,187 | 4,417
Transfer from Stage 1 | 20,918 | 1,637
Transfer from Stage 2 |  | 1
Payments |  | (1,750)
Write-off for loss | 2,186 | 2,660
New loans and interest accrued | 28,382 | 542
Ending balance | 49,301 | 2,187
Loans and advances to customers | Real Estate loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,471,354 |
Ending balance | 5,121,411 | 3,471,354
Loans and advances to customers | Real Estate loans | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,471,354 | 2,526,078
Payments | (819,772) | (547,854)
Write-off for loss | 17,476 | 27,833
New loans and interest accrued | 2,487,304 | 1,520,962
Ending balance | 5,121,412 | 3,471,354
Loans and advances to customers | Real Estate loans | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,186,942 | 2,146,634
Transfer to Stage 2 | (136,470) | (89,342)
Transfer to Stage 3 | (64,869) | (47,101)
Transfer from Stage 2 | 63,128 | 114,130
Transfer from Stage 3 | 11,007 | 20,051
Payments | (719,768) | (441,402)
Write-off for loss | 202 | 1,951
New loans and interest accrued | 2,442,543 | 1,485,924
Ending balance | 4,782,311 | 3,186,942
Loans and advances to customers | Real Estate loans | Stage 2 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 185,080 | 276,208
Transfer to Stage 1 | (63,128) | (114,130)
Transfer to Stage 3 | (20,080) | (26,501)
Transfer from Stage 1 | 136,470 | 89,342
Transfer from Stage 3 | 8,505 | 7,740
Payments | (50,792) | (63,011)
Write-off for loss | 1,676 | 5,901
New loans and interest accrued | 30,438 | 21,334
Ending balance | 224,817 | 185,080
Loans and advances to customers | Real Estate loans | Stage 2 | Credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 99,333 | 103,236
Transfer to Stage 1 | (11,007) | (20,051)
Transfer to Stage 2 | (8,505) | (7,740)
Transfer from Stage 1 | 64,869 | 47,101
Transfer from Stage 2 | 20,080 | 26,501
Payments | (49,212) | (43,440)
Write-off for loss | 15,598 | 19,979
New loans and interest accrued | 14,323 | 13,704
Ending balance | 114,283 | 99,333
Loans and advances to customers | Rural loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 177,637 |
Ending balance | 700,192 | 177,637
Loans and advances to customers | Rural loans | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 177,637 |
Payments | (158,117) |
New loans and interest accrued | 680,671 | 177,637
Ending balance | 700,191 | 177,637
Loans and advances to customers | Rural loans | Stage 1 | Not credit impaired | Gross value of loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 177,637 |
Payments | (158,117) |
New loans and interest accrued | 680,671 | 177,637
Ending balance | R$ 700,191 | R$ 177,637

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