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v3.22.1

Loans and advances to customers (Details - Analysis of changes in expected losses by stage) - BRL (R$) R$ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2021 | Dec. 31, 2020
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | R$ 19,515,659 |
Ending balance | 33,406,040 | R$ 19,515,659
Business loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Ending balance | 3,017,158 |
Real Estate loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,471,354 |
Ending balance | 5,121,411 | 3,471,354
Loans and advances to customers |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 8,790,058 |
Ending balance | 17,216,362 | 8,790,058
Loans and advances to customers | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (282,355) | (215,563)
Payments | (131,282) | (46,689)
Write-off for loss | 18,334 | 72,423
Constitution (Reversal) | 548,193 | 185,904
Ending balance | (680,932) | (282,355)
Loans and advances to customers | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (170,141) | (84,805)
Transfer to Stage 2 | (6,327) | (2,546)
Transfer to Stage 3 | (8,538) | (7,174)
Transfer from Stage 2 | 4,114 | 10,550
Transfer from Stage 3 | 2,071 | 9,399
Payments | (53,948) | (18,655)
Write-off for loss | 651 | 2,973
Constitution (Reversal) | 240,794 | 96,736
Ending balance | (347,656) | (170,141)
Loans and advances to customers | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (20,195) | (32,443)
Transfer to Stage 1 | (4,114) | (10,550)
Transfer to Stage 3 | (2,044) | (2,283)
Transfer from Stage 1 | 6,327 | 2,546
Transfer from Stage 3 | 1,339 | 1,245
Payments | (9,504) | (7,308)
Write-off for loss | 794 | 6,718
Constitution (Reversal) | 42,477 | 10,820
Ending balance | (53,882) | (20,195)
Loans and advances to customers | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (92,018) | (98,316)
Transfer to Stage 1 | (2,071) | (9,399)
Transfer to Stage 2 | (1,339) | (1,245)
Transfer from Stage 1 | 8,538 | 7,174
Transfer from Stage 2 | 2,044 | 2,283
Payments | (67,830) | (20,726)
Write-off for loss | 16,889 | 62,732
Constitution (Reversal) | 264,922 | 78,348
Ending balance | (279,393) | (92,018)
Loans and advances to customers | Payroll Card |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 67,732 |
Ending balance | 65,263 | 67,732
Loans and advances to customers | Payroll Card | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (5,890) | (2,385)
Payments | (332) | (256)
Write-off for loss | 2,885 | 1,707
Constitution (Reversal) | 4,081 | 5,468
Ending balance | (6,754) | (5,890)
Loans and advances to customers | Payroll Card | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (2,911) | (448)
Transfer to Stage 2 | (307) | (2)
Transfer to Stage 3 | (172) | (16)
Transfer from Stage 2 | 1 |
Transfer from Stage 3 | 14 | 5
Payments | (238) | (34)
Write-off for loss | 23 | 2
Constitution (Reversal) | 638 | 2,513
Ending balance | (2,824) | (2,911)
Loans and advances to customers | Payroll Card | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (36) | (26)
Transfer to Stage 1 | (1) |
Transfer from Stage 1 | 307 | 2
Payments | (3) | (4)
Write-off for loss | 32 | 21
Constitution (Reversal) | 141 | 34
Ending balance | (448) | (36)
Loans and advances to customers | Payroll Card | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (2,943) | (1,911)
Transfer to Stage 1 | (14) | (5)
Transfer from Stage 1 | 172 | 16
Payments | (91) | (218)
Write-off for loss | 2,830 | 1,683
Constitution (Reversal) | 3,302 | 2,922
Ending balance | (3,482) | (2,943)
Loans and advances to customers | Multiple Card |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,904,642 |
Ending balance | 4,798,318 | 1,904,642
Loans and advances to customers | Multiple Card | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (163,993) | (120,808)
Payments | (88,646) | (21,107)
Write-off for loss | 1,934 | 45,295
Constitution (Reversal) | 344,327 | 109,587
Ending balance | (417,740) | (163,993)
Loans and advances to customers | Multiple Card | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (103,694) | (57,462)
Transfer to Stage 2 | (1,422) | (566)
Transfer to Stage 3 | (5,519) | (6,284)
Transfer from Stage 2 | 277 | 2,195
Transfer from Stage 3 | 208 | 6,174
Payments | (30,638) | (8,929)
Write-off for loss | 326 | 2,797
Constitution (Reversal) | 136,207 | 56,439
Ending balance | (202,481) | (103,694)
Loans and advances to customers | Multiple Card | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (4,909) | (10,297)
Transfer to Stage 1 | (277) | (2,195)
Transfer to Stage 3 | (100) | (283)
Transfer from Stage 1 | 1,422 | 566
Transfer from Stage 3 | 10 |
Payments | (4,299) | (2,229)
Write-off for loss | 218 | 5,578
Constitution (Reversal) | 27,654 | 4,331
Ending balance | (29,101) | (4,909)
Loans and advances to customers | Multiple Card | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (55,389) | (53,050)
Transfer to Stage 1 | (208) | (6,174)
Transfer to Stage 2 | (10) |
Transfer from Stage 1 | 5,519 | 6,284
Transfer from Stage 2 | 100 | 283
Payments | (53,709) | (9,950)
Write-off for loss | 1,390 | 36,921
Constitution (Reversal) | 180,466 | 48,816
Ending balance | (186,157) | (55,389)
Loans and advances to customers | Overdraft protection agreement |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 20,193 |
Ending balance | 12,862 | 20,193
Loans and advances to customers | Overdraft protection agreement | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (645) | (140)
Payments | (286) |
Write-off for loss | 150 |
Constitution (Reversal) | 9,538 | 505
Ending balance | (9,747) | (645)
Loans and advances to customers | Overdraft protection agreement | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (645) | (9)
Transfer to Stage 2 | (13) |
Transfer to Stage 3 | (178) |
Transfer from Stage 2 |  | 46
Transfer from Stage 3 |  | 85
Payments | (286) |
Write-off for loss | 150 |
Constitution (Reversal) | 777 | 505
Ending balance | (795) | (645)
Loans and advances to customers | Overdraft protection agreement | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance |  | (46)
Transfer to Stage 1 |  | (46)
Transfer from Stage 1 | 13 |
Constitution (Reversal) | 407 |
Ending balance | (420) |
Loans and advances to customers | Overdraft protection agreement | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance |  | (85)
Transfer to Stage 1 |  | (85)
Transfer from Stage 1 | 178 |
Constitution (Reversal) | 8,354 |
Ending balance | (8,532) |
Loans and advances to customers | Checking Account |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 14,232 |
Ending balance | 33,234 | 14,232
Loans and advances to customers | Checking Account | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (455) | (4,055)
Payments | (19) |
Write-off for loss | 104 | 3,336
Constitution (Reversal) | 29,134 | (264)
Ending balance | (29,466) | (455)
Loans and advances to customers | Checking Account | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (334) | (47)
Transfer to Stage 2 | (1) |
Transfer to Stage 3 |  | (12)
Transfer from Stage 2 |  | 10
Transfer from Stage 3 | 2 | 159
Payments | (6) |
Write-off for loss | 6 | 33
Constitution (Reversal) | (59) | 164
Ending balance | (264) | (334)
Loans and advances to customers | Checking Account | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (6) | (296)
Transfer to Stage 1 |  | (10)
Transfer to Stage 3 |  | (30)
Transfer from Stage 1 | 1 |
Transfer from Stage 3 | 1 | 20
Write-off for loss | 6 | 254
Constitution (Reversal) | 146 | (15)
Ending balance | (148) | (6)
Loans and advances to customers | Checking Account | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (114) | (3,712)
Transfer to Stage 1 | (2) | (159)
Transfer to Stage 2 | (1) | (20)
Transfer from Stage 1 | 1 | 12
Transfer from Stage 2 |  | 30
Payments | (13) |
Write-off for loss | 92 | 3,049
Constitution (Reversal) | 29,046 | (413)
Ending balance | (29,053) | (114)
Loans and advances to customers | Payroll loans and personal credit |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,551,399 |
Ending balance | 3,467,924 | 1,551,399
Loans and advances to customers | Payroll loans and personal credit | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (38,900) | (30,415)
Payments | (17,511) | (7,401)
Write-off for loss | 10,545 | 15,386
Constitution (Reversal) | 84,692 | 31,273
Ending balance | (95,536) | (38,900)
Loans and advances to customers | Payroll loans and personal credit | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (16,306) | (9,654)
Transfer to Stage 2 | (531) | (192)
Transfer to Stage 3 | (758) | (341)
Transfer from Stage 2 | 176 | 41
Transfer from Stage 3 | 171 | 166
Payments | (8,801) | (4,616)
Write-off for loss | 138 | 66
Constitution (Reversal) | 47,036 | 11,659
Ending balance | (53,461) | (16,306)
Loans and advances to customers | Payroll loans and personal credit | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (4,390) | (1,169)
Transfer to Stage 1 | (176) | (41)
Transfer to Stage 3 | (761) | (195)
Transfer from Stage 1 | 531 | 192
Transfer from Stage 3 | 33 | 62
Payments | (2,187) | (353)
Write-off for loss | 445 | 377
Constitution (Reversal) | 8,693 | 3,933
Ending balance | (10,078) | (4,390)
Loans and advances to customers | Payroll loans and personal credit | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (18,205) | (19,591)
Transfer to Stage 1 | (171) | (166)
Transfer to Stage 2 | (33) | (62)
Transfer from Stage 1 | 757 | 341
Transfer from Stage 2 | 761 | 195
Payments | (6,523) | (2,431)
Write-off for loss | 9,962 | 14,944
Constitution (Reversal) | 28,964 | 15,680
Ending balance | (31,998) | (18,205)
Loans and advances to customers | Business loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 1,582,868 |
Ending balance | 3,017,158 | 1,582,868
Loans and advances to customers | Business loans | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (5,924) | (5,957)
Payments | (975) | (2,806)
Write-off for loss | 241 | 2,586
Constitution (Reversal) | 11,312 | 5,358
Ending balance | (16,020) | (5,924)
Loans and advances to customers | Business loans | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (5,679) | (2,450)
Transfer to Stage 2 | (108) | (1)
Transfer to Stage 3 | (205) | (7)
Payments | (972) | (1,875)
Write-off for loss |  | 43
Constitution (Reversal) | 8,192 | 5,154
Ending balance | (12,586) | (5,679)
Loans and advances to customers | Business loans | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (4) | (191)
Transfer to Stage 3 |  | 0
Transfer from Stage 1 | 108 | 1
Payments | (3) | (111)
Write-off for loss | 1 | 50
Constitution (Reversal) | 216 | (27)
Ending balance | (324) | (4)
Loans and advances to customers | Business loans | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (241) | (3,316)
Transfer from Stage 1 | 205 | 7
Payments |  | (820)
Write-off for loss | 240 | 2,493
Constitution (Reversal) | 2,904 | 231
Ending balance | (3,110) | (241)
Loans and advances to customers | Real Estate loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 3,471,354 |
Ending balance | 5,121,411 | 3,471,354
Loans and advances to customers | Real Estate loans | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (60,872) | (51,803)
Payments | (18,461) | (15,119)
Write-off for loss | 2,475 | 4,114
Constitution (Reversal) | 40,056 | 28,303
Ending balance | (79,992) | (60,872)
Loans and advances to customers | Real Estate loans | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (34,897) | (14,735)
Transfer to Stage 2 | (3,945) | (1,786)
Transfer to Stage 3 | (1,706) | (513)
Transfer from Stage 2 | 3,660 | 8,258
Transfer from Stage 3 | 1,676 | 2,810
Payments | (7,955) | (3,201)
Write-off for loss | 8 | 33
Constitution (Reversal) | 22,950 | 14,628
Ending balance | (49,569) | (34,897)
Loans and advances to customers | Real Estate loans | Stage 2 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (10,848) | (20,417)
Transfer to Stage 1 | (3,660) | (8,258)
Transfer to Stage 3 | (1,183) | (1,774)
Transfer from Stage 1 | 3,945 | 1,786
Transfer from Stage 3 | 1,295 | 1,163
Payments | (3,012) | (4,611)
Write-off for loss | 92 | 439
Constitution (Reversal) | 5,220 | 2,564
Ending balance | (13,361) | (10,848)
Loans and advances to customers | Real Estate loans | Stage 2 | Credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (15,127) | (16,651)
Transfer to Stage 1 | (1,676) | (2,810)
Transfer to Stage 2 | (1,295) | (1,163)
Transfer from Stage 1 | 1,706 | 513
Transfer from Stage 2 | 1,183 | 1,774
Payments | (7,494) | (7,307)
Write-off for loss | 2,375 | 3,642
Constitution (Reversal) | 11,886 | 11,112
Ending balance | (17,062) | (15,127)
Loans and advances to customers | Rural loans |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | 177,637 |
Ending balance | 700,192 | 177,637
Loans and advances to customers | Rural loans | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (5,675) |
Payments | (5,052) |
Constitution (Reversal) | 25,053 | 5,675
Ending balance | (25,676) | (5,675)
Loans and advances to customers | Rural loans | Stage 1 | Not credit impaired | Provision for expected loss |  |
Disclosure of detailed information about financial instruments [line items] |  |
Opening Balance | (5,675) |
Payments | (5,052) |
Constitution (Reversal) | 25,053 | 5,675
Ending balance | R$ (25,676) | R$ (5,675)

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