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Loans and advances to customers (Details - Analysis of the change in the gross value of loans and advances to customers by stage) - BRL (R$)
R$ in Thousands
12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Disclosure of detailed information about financial instruments [line items]    
Opening Balance R$ 19,515,659  
Ending balance 33,406,040 R$ 19,515,659
Business loans    
Disclosure of detailed information about financial instruments [line items]    
Ending balance 3,017,158  
Real Estate loans    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 3,471,354  
Ending balance 5,121,411 3,471,354
Loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 8,790,058  
Ending balance 17,216,362 8,790,058
Loans and advances to customers | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 8,790,057 4,777,388
Payments (3,393,175) (1,641,849)
Write-off for loss 67,616 153,197
New loans and interest accrued 11,887,095 5,807,715
Ending balance 17,216,362 8,790,057
Loans and advances to customers | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 8,291,501 4,226,785
Transfer to Stage 2 (191,523) (108,816)
Transfer to Stage 3 (217,614) (114,141)
Transfer from Stage 2 64,894 121,336
Transfer from Stage 3 11,852 29,484
Payments (3,138,182) (1,500,646)
Write-off for loss 10,675 19,475
New loans and interest accrued 11,346,469 5,656,973
Ending balance 16,156,722 8,291,501
Loans and advances to customers | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 239,098 330,572
Transfer to Stage 1 (64,894) (121,336)
Transfer to Stage 3 (26,716) (30,382)
Transfer from Stage 1 191,523 108,816
Transfer from Stage 3 8,622 7,873
Payments (84,042) (78,083)
Write-off for loss 7,820 30,354
New loans and interest accrued 150,639 51,992
Ending balance 406,410 239,098
Loans and advances to customers | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 259,459 220,030
Transfer to Stage 1 (11,852) (29,484)
Transfer to Stage 2 (8,622) (7,873)
Transfer from Stage 1 217,614 114,141
Transfer from Stage 2 26,716 30,382
Payments (170,951) (63,120)
Write-off for loss 49,121 103,368
New loans and interest accrued 389,987 98,750
Ending balance 653,230 259,459
Loans and advances to customers | Payroll Card    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 67,732  
Ending balance 65,263 67,732
Loans and advances to customers | Payroll Card | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 67,732 80,410
Payments (8,738) (6,957)
Write-off for loss 3,795 3,103
New loans and interest accrued 10,066 2,616
Ending balance 65,265 67,732
Loans and advances to customers | Payroll Card | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 64,113 77,089
Transfer to Stage 2 (5,129) (444)
Transfer to Stage 3 (3,113) (2,433)
Transfer from Stage 2 10 40
Transfer from Stage 3 16 10
Payments (8,601) (6,590)
Write-off for loss 348 212
New loans and interest accrued 8,807 3,347
Ending balance 55,755 64,113
Loans and advances to customers | Payroll Card | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 457 821
Transfer to Stage 1 (10) (40)
Transfer to Stage 3   (5)
Transfer from Stage 1 5,129 444
Transfer from Stage 3   1
Payments (39) (96)
Write-off for loss 407 680
New loans and interest accrued 640 13
Ending balance 5,770 457
Loans and advances to customers | Payroll Card | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 3,162 2,499
Transfer to Stage 1 (16) (10)
Transfer to Stage 2   (1)
Transfer from Stage 1 3,113 2,433
Transfer from Stage 2   5
Payments (98) (271)
Write-off for loss 3,040 2,211
New loans and interest accrued 619 717
Ending balance 3,740 3,162
Loans and advances to customers | Credit Card    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,904,643  
Ending balance 4,798,318 1,904,643
Loans and advances to customers | Credit Card | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,904,640  
Payments (515,975)  
Write-off for loss 6,187  
New loans and interest accrued 3,415,838  
Ending balance 4,798,316 1,904,640
Loans and advances to customers | Credit Card | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,773,870  
Transfer to Stage 2 (19,334)  
Transfer to Stage 3 (76,206)  
Transfer from Stage 2 831  
Transfer from Stage 3 416  
Payments (390,827)  
Write-off for loss 2,307  
New loans and interest accrued 3,049,423  
Ending balance 4,335,866 1,773,870
Loans and advances to customers | Credit Card | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 20,002  
Transfer to Stage 1 (831)  
Transfer to Stage 3 (287)  
Transfer from Stage 1 19,334  
Transfer from Stage 3 20  
Payments (17,735)  
Write-off for loss 1,102  
New loans and interest accrued 71,246  
Ending balance 90,647 20,002
Loans and advances to customers | Credit Card | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 110,768  
Transfer to Stage 1 (416)  
Transfer to Stage 2 (20)  
Transfer from Stage 1 76,206  
Transfer from Stage 2 287  
Payments (107,413)  
Write-off for loss 2,778  
New loans and interest accrued 295,169  
Ending balance 371,803 110,768
Loans and advances to customers | Multiple Card    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,904,642  
Ending balance 4,798,318 1,904,642
Loans and advances to customers | Multiple Card | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,904,642 783,544
Payments   (181,685)
Write-off for loss   75,218
New loans and interest accrued   1,378,001
Ending balance   1,904,642
Loans and advances to customers | Multiple Card | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,773,870 683,629
Transfer to Stage 2   (4,201)
Transfer to Stage 3   (42,212)
Transfer from Stage 2   5,113
Transfer from Stage 3   8,508
Payments   (162,026)
Write-off for loss   9,234
New loans and interest accrued   1,294,294
Ending balance   1,773,870
Loans and advances to customers | Multiple Card | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 20,002 26,814
Transfer to Stage 1   (5,113)
Transfer to Stage 3   (623)
Transfer from Stage 1   4,201
Payments   (5,949)
Write-off for loss   15,108
New loans and interest accrued   15,781
Ending balance   20,002
Loans and advances to customers | Multiple Card | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 110,768 73,101
Transfer to Stage 1   (8,508)
Transfer from Stage 1   42,212
Transfer from Stage 2   623
Payments   (13,709)
Write-off for loss   50,878
New loans and interest accrued   67,927
Ending balance   110,768
Loans and advances to customers | Overdraft protection agreement    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 20,193  
Ending balance 12,862 20,193
Loans and advances to customers | Overdraft protection agreement | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 20,193 2,451
Payments (8,942)  
Write-off for loss 4,695  
New loans and interest accrued 6,375 17,742
Ending balance 12,931 20,193
Loans and advances to customers | Overdraft protection agreement | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 20,193 1,434
Transfer to Stage 2 (406)  
Transfer to Stage 3 (5,580)  
Transfer from Stage 2   816
Transfer from Stage 3   200
Payments (8,942)  
Write-off for loss 4,695  
New loans and interest accrued 2,165 17,742
Ending balance 2,735 20,193
Loans and advances to customers | Overdraft protection agreement | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance   816
Transfer to Stage 1   (816)
Transfer from Stage 1 406  
Transfer from Stage 3 1  
New loans and interest accrued 949  
Ending balance 1,356  
Loans and advances to customers | Overdraft protection agreement | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance   200
Transfer to Stage 1   (200)
Transfer to Stage 2 (1)  
Transfer from Stage 1 5,580  
New loans and interest accrued 3,261  
Ending balance 8,840  
Loans and advances to customers | Checking Account    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 14,232  
Ending balance 33,234 14,232
Loans and advances to customers | Checking Account | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 14,231 19,605
Payments (605)  
Write-off for loss 3,259 15,183
New loans and interest accrued 22,796 9,810
Ending balance 33,163 14,231
Loans and advances to customers | Checking Account | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 10,457 6,566
Transfer to Stage 2 (19)  
Transfer to Stage 3 (40) (1,536)
Transfer from Stage 2   324
Transfer from Stage 3 53 452
Payments (186)  
Write-off for loss 189 4,892
New loans and interest accrued 8,894 9,543
Ending balance 1,182 10,457
Loans and advances to customers | Checking Account | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 203 5,147
Transfer to Stage 1   (324)
Transfer to Stage 3 (7) (784)
Transfer from Stage 1 19  
Transfer from Stage 3 18 39
Payments (5)  
Write-off for loss 192 4,008
New loans and interest accrued 636 132
Ending balance 672 203
Loans and advances to customers | Checking Account | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 3,572 7,892
Transfer to Stage 1 (53) (452)
Transfer to Stage 2 (18) (39)
Transfer from Stage 1 40 1,536
Transfer from Stage 2 7 784
Payments (414)  
Write-off for loss 2,878 6,283
New loans and interest accrued 31,054 135
Ending balance 31,310 3,572
Loans and advances to customers | Payroll loans and personal credit    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,551,399  
Ending balance 3,467,924 1,551,399
Loans and advances to customers | Payroll loans and personal credit | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,551,399 921,875
Payments (911,281) (551,622)
Write-off for loss 29,935 27,966
New loans and interest accrued 2,857,742 1,209,111
Ending balance 3,467,925 1,551,399
Loans and advances to customers | Payroll loans and personal credit | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,478,905 875,451
Transfer to Stage 2 (26,975) (14,721)
Transfer to Stage 3 (46,888) (19,221)
Transfer from Stage 2 925 913
Transfer from Stage 3 360 263
Payments (883,231) (540,865)
Write-off for loss 2,912 2,450
New loans and interest accrued 2,795,564 1,179,535
Ending balance 3,315,748 1,478,905
Loans and advances to customers | Payroll loans and personal credit | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 32,058 17,739
Transfer to Stage 1 (925) (913)
Transfer to Stage 3 (6,342) (2,468)
Transfer from Stage 1 26,975 14,721
Transfer from Stage 3 78 93
Payments (14,236) (6,808)
Write-off for loss 4,382 4,159
New loans and interest accrued 44,999 13,851
Ending balance 78,225 32,058
Loans and advances to customers | Payroll loans and personal credit | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 40,437 28,685
Transfer to Stage 1 (360) (263)
Transfer to Stage 2 (78) (93)
Transfer from Stage 1 46,888 19,221
Transfer from Stage 2 6,342 2,468
Payments (13,814) (3,950)
Write-off for loss 22,641 21,357
New loans and interest accrued 17,179 15,725
Ending balance 73,953 40,437
Loans and advances to customers | Business loans    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,582,868  
Ending balance 3,017,158 1,582,868
Loans and advances to customers | Business loans | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,582,869 443,425
Payments (969,745) (353,731)
Write-off for loss 2,269 3,894
New loans and interest accrued 2,406,303 1,497,069
Ending balance 3,017,158 1,582,869
Loans and advances to customers | Business loans | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,579,384 435,982
Transfer to Stage 2 (3,190) (109)
Transfer to Stage 3 (20,918) (1,637)
Payments (968,510) (349,762)
Write-off for loss 22 735
New loans and interest accrued 2,376,190 1,495,645
Ending balance 2,962,934 1,579,384
Loans and advances to customers | Business loans | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 1,298 3,026
Transfer to Stage 3   (1)
Transfer from Stage 1 3,190 109
Payments (1,235) (2,219)
Write-off for loss 61 499
New loans and interest accrued 1,731 882
Ending balance 4,923 1,298
Loans and advances to customers | Business loans | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 2,187 4,417
Transfer from Stage 1 20,918 1,637
Transfer from Stage 2   1
Payments   (1,750)
Write-off for loss 2,186 2,660
New loans and interest accrued 28,382 542
Ending balance 49,301 2,187
Loans and advances to customers | Real Estate loans    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 3,471,354  
Ending balance 5,121,411 3,471,354
Loans and advances to customers | Real Estate loans | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 3,471,354 2,526,078
Payments (819,772) (547,854)
Write-off for loss 17,476 27,833
New loans and interest accrued 2,487,304 1,520,962
Ending balance 5,121,412 3,471,354
Loans and advances to customers | Real Estate loans | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 3,186,942 2,146,634
Transfer to Stage 2 (136,470) (89,342)
Transfer to Stage 3 (64,869) (47,101)
Transfer from Stage 2 63,128 114,130
Transfer from Stage 3 11,007 20,051
Payments (719,768) (441,402)
Write-off for loss 202 1,951
New loans and interest accrued 2,442,543 1,485,924
Ending balance 4,782,311 3,186,942
Loans and advances to customers | Real Estate loans | Stage 2 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 185,080 276,208
Transfer to Stage 1 (63,128) (114,130)
Transfer to Stage 3 (20,080) (26,501)
Transfer from Stage 1 136,470 89,342
Transfer from Stage 3 8,505 7,740
Payments (50,792) (63,011)
Write-off for loss 1,676 5,901
New loans and interest accrued 30,438 21,334
Ending balance 224,817 185,080
Loans and advances to customers | Real Estate loans | Stage 2 | Credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 99,333 103,236
Transfer to Stage 1 (11,007) (20,051)
Transfer to Stage 2 (8,505) (7,740)
Transfer from Stage 1 64,869 47,101
Transfer from Stage 2 20,080 26,501
Payments (49,212) (43,440)
Write-off for loss 15,598 19,979
New loans and interest accrued 14,323 13,704
Ending balance 114,283 99,333
Loans and advances to customers | Rural loans    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 177,637  
Ending balance 700,192 177,637
Loans and advances to customers | Rural loans | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 177,637  
Payments (158,117)  
New loans and interest accrued 680,671 177,637
Ending balance 700,191 177,637
Loans and advances to customers | Rural loans | Stage 1 | Not credit impaired | Gross value of loans and advances to customers    
Disclosure of detailed information about financial instruments [line items]    
Opening Balance 177,637  
Payments (158,117)  
New loans and interest accrued 680,671 177,637
Ending balance R$ 700,191 R$ 177,637