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OTHER INCOME AND EXPENSE - Other expense (Details) - COP ($) $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Disclosure of other income and expense [abstract] |  |  |
Personnel expenses | $ (3,055,168) | $ (2,833,794) | $ (2,634,187)
Taxes and fees | (1,214,559) | (872,341) | (678,613)
Insurance | (618,197) | (524,557) | (480,879)
Consultancy, audit and other fees | (537,972) | (479,043) | (447,130)
Maintenance and repairs | (394,524) | (357,790) | (310,265)
Amortization of intangible assets | (240,804) | (225,137) | (206,688)
Marketing | (233,512) | (207,071) | (174,961)
Depreciation of tangible assets | (218,230) | (219,316) | (209,296)
Depreciation right of use assets | (211,457) | (201,293) | (190,883)
Affiliation contributions and transfers | (168,986) | (252,942) | (212,952)
Warehouse services | (148,633) | (144,739) | (135,625)
Leases (Rent) | (144,276) | (134,691) | (131,552)
Transportation services | (95,520) | (99,296) | (93,707)
Data processing | (85,231) | (77,803) | (62,213)
Losses due to claims | (83,728) | (39,435) | (40,409)
Cleaning and security services | (80,904) | (74,276) | (73,852)
Outsourcing services | (59,599) | (68,779) | (61,522)
Supplies and stationary | (52,074) | (46,114) | (45,736)
Loss from sale of property and equipment | (44,399) | (26,387) | (11,968)
Donations expenses | (31,309) | (36,019) | (3,773)
Adaptation and installation | (28,076) | (30,636) | (28,947)
Travel expenses | (21,345) | (24,249) | (13,295)
Impairment losses other assets | (2,946) | (20,787) | (69,950)
Loss from sale of non-current assets held for sale | (595) | (800) | (2,927)
Other | (574,410) | (412,488) | (468,726)
Total other expense | $ (8,346,454) | $ (7,409,783) | $ (6,790,056)

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- Definition The amount of expenses relating to advertising services. + References No definition available. + Details
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- Definition The amount of expenses relating to affiliation contributions and transfers. + References No definition available. + Details
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- Definition The amount of expenses relating to cleaning and security services. + References No definition available. + Details
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- Definition The amount of expenses relating to the donations expenses. + References No definition available. + Details
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- Definition The amount of expenses relating to electronic data processing. + References No definition available. + Details
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- Definition The amount of expenses relating to the impairment losses on other assets. + References No definition available. + Details
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- Definition The amount of expenses relating to the loss from sale of property and equipment. + References No definition available. + Details
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- Definition The amount of expenses relating to the losses due to claims. + References No definition available. + Details
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- Definition The amount of expenses relating to warehouse services. + References No definition available. + Details
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- Definition The amount of fees paid or payable to the entity's auditors for services that the entity does not separately disclose in the same statement or note. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of depreciation expense. Depreciation is the systematic allocation of depreciable amounts of tangible assets over their useful lives. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of the expense relating to leases of low-value assets accounted for applying paragraph 6 of IFRS 16. This expense shall not include the expense relating to short-term leases of low-value assets. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 16 -IssueDate 2023-01-01 -Paragraph 53 -Subparagraph d -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=16&code=ifrs-tx-2023-en-r&anchor=para_53_d&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of expense arising from purchased insurance. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The losses on disposals of non-current assets. [Refer: Non-current assets] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of expenses that the entity does not separately disclose in the same statement or note when the entity uses the 'nature of expense' form for its analysis of expenses. [Refer: Expenses, by nature] + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 102 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_102&doctype=Standard -URIDate 2023-03-23 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 99 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_99&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of expenses incurred for the day-to-day servicing of assets, which may include the cost of labour, consumables or small parts. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 85 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_85&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of tax expense exclusive of income tax expense. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 85 -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_85&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of expense arising from transportation services. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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- Definition The amount of expense arising from travel. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_112_c&doctype=Standard -URIDate 2023-03-23 + Details
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