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RISK MANAGEMENT - Loss allowance roll forward (Details) - COP ($) $ in Millions | 12 Months Ended
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Dec. 31, 2024 | Dec. 31, 2023 | Dec. 31, 2022
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | $ (280,746,878) |  |
Ending balance | (304,853,883) | $ (280,746,878) |
Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 10,521,501 |  |
Ending balance | 10,478,009 | 10,521,501 |
Loan commitments and financial guarantee contracts [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 70,268 | 64,910 | $ 62,041
Net remeasurement of loss allowance | (18,304) | (14,682) | (10,901)
New financial assets originated or purchased / Provision charged to profit or loss | 20,230 | 20,360 | 18,989
FX and other movements | 220 | (320) | 203
Discontinued operations |  |  | (241)
Loss of control in subsidiary |  |  | (5,181)
Ending balance | 72,414 | 70,268 | 64,910
Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 186,282 | 185,301 | 165,159
Net remeasurement of loss allowance | 66,500 | 51,513 | 57,873
FX and other movements | 4,301 | (5,523) | 3,165
Write-offs | (86,153) | (45,009) | (40,896)
Ending balance | 170,930 | 186,282 | 185,301
Other accounts receivable, simplified approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 199,382 |  |
Ending balance | 191,041 | 199,382 |
Investment securities at fair value [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (24,446,014) |  |
Ending balance | (28,472,926) | (24,446,014) |
Financial assets at amortised cost, category [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (236,970,165) |  |
Ending balance | (251,981,889) | (236,970,165) |
Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 10,438,261 |  |
Ending balance | 10,387,285 | 10,438,261 |
Financial assets at amortised cost, category [member] | Loan portfolio [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (176,168,055) |  |
Ending balance | (190,129,486) | (176,168,055) |
Financial assets at amortised cost, category [member] | Loan portfolio [member] | Accumulated depreciation, amortisation and impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 10,035,715 |  |
Ending balance | 10,006,639 | 10,035,715 |
Financial assets at amortised cost, category [member] | Loan portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 10,035,715 | 9,197,514 | 11,275,612
Net remeasurement of loss allowance | 4,763,709 | 4,427,828 | 2,914,860
New financial assets originated or purchased / Provision charged to profit or loss | 1,404,199 | 1,811,243 | 1,813,566
Financial assets that have been derecognized/paid | (1,434,686) | (1,513,661) | (1,627,591)
Sales of portfolio | (134,655) | (361,380) |
Unwind of discount | 816,088 | 724,748 | 550,963
FX and other movements | 43,033 | (74,078) | 58,228
Discontinued operations |  |  | 264,457
Loss of control in subsidiary |  |  | (2,840,666)
Write-offs | (5,486,764) | (4,176,499) | (3,211,915)
Ending balance | 10,006,639 | 10,035,715 | 9,197,514
Financial assets at amortised cost, category [member] | Loans to corporate entities [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (102,145,802) |  |
Ending balance | (110,756,010) | (102,145,802) |
Financial assets at amortised cost, category [member] | Loans to corporate entities [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 5,294,622 |  |
Ending balance | 5,363,688 | 5,294,622 |
Financial assets at amortised cost, category [member] | Commercial lending portfolio [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (101,753,217) |  |
Ending balance | (110,051,750) | (101,753,217) |
Financial assets at amortised cost, category [member] | Commercial lending portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 5,294,600 | 5,492,746 | 5,854,745
Net remeasurement of loss allowance | 988,859 | 430,804 | 812,957
New financial assets originated or purchased / Provision charged to profit or loss | 474,872 | 536,713 | 847,463
Financial assets that have been derecognized/paid | (705,366) | (764,456) | (1,037,637)
Sales of portfolio | (94,960) | (194,305) |
Unwind of discount | 593,569 | 517,529 | 405,104
FX and other movements | 31,149 | (56,438) | 42,314
Discontinued operations |  |  | 12,985
Loss of control in subsidiary |  |  | (699,022)
Write-offs | (1,219,830) | (667,993) | (746,163)
Ending balance | 5,362,893 | 5,294,600 | 5,492,746
Financial assets at amortised cost, category [member] | Interbank and overnight funds [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (392,585) |  |
Ending balance | (704,260) | (392,585) |
Financial assets at amortised cost, category [member] | Interbank and overnight funds [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 22 | 1,444 | 2,386
Net remeasurement of loss allowance | 732 | (120) | 3
New financial assets originated or purchased / Provision charged to profit or loss | 99 | 1,787 | 17,244
Financial assets that have been derecognized/paid | (58) | (3,089) | (18,189)
Ending balance | 795 | 22 | 1,444
Financial assets at amortised cost, category [member] | Loans to consumers [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (55,692,165) |  |
Ending balance | (57,810,307) | (55,692,165) |
Financial assets at amortised cost, category [member] | Loans to consumers [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 4,307,446 | 3,311,912 | 4,581,004
Net remeasurement of loss allowance | 3,603,485 | 3,940,100 | 2,108,727
New financial assets originated or purchased / Provision charged to profit or loss | 901,972 | 1,194,022 | 916,213
Financial assets that have been derecognized/paid | (665,993) | (708,108) | (526,241)
Sales of portfolio | (10,064) | (167,075) |
Unwind of discount | 199,816 | 183,203 | 119,722
FX and other movements | 9,043 | (13,364) | 9,987
Discontinued operations |  |  | 245,750
Loss of control in subsidiary |  |  | (1,800,012)
Write-offs | (4,179,687) | (3,433,244) | (2,343,238)
Ending balance | 4,166,018 | 4,307,446 | 3,311,912
Financial assets at amortised cost, category [member] | Mortgages [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (18,106,219) |  |
Ending balance | (21,562,412) | (18,106,219) |
Financial assets at amortised cost, category [member] | Mortgages [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 379,987 | 352,441 | 732,407
Net remeasurement of loss allowance | 147,336 | 27,511 | (10,177)
New financial assets originated or purchased / Provision charged to profit or loss | 24,541 | 73,923 | 26,952
Financial assets that have been derecognized/paid | (26,355) | (35,578) | (41,977)
Unwind of discount | 21,019 | 17,000 | 17,085
FX and other movements | 2,841 | (4,276) | 5,927
Discontinued operations |  |  | 5,722
Loss of control in subsidiary |  |  | (341,632)
Write-offs | (76,054) | (51,034) | (41,866)
Ending balance | 473,315 | 379,987 | 352,441
Financial assets at amortised cost, category [member] | Microcredit [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (223,869) |  |
Ending balance | (757) | (223,869) |
Financial assets at amortised cost, category [member] | Microcredit [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 53,660 | 38,971 | 105,070
Net remeasurement of loss allowance | 23,297 | 29,533 | 3,350
New financial assets originated or purchased / Provision charged to profit or loss | 2,715 | 4,798 | 5,694
Financial assets that have been derecognized/paid | (36,914) | (2,430) | (3,547)
Sales of portfolio | (29,631) |  |
Unwind of discount | 1,684 | 7,016 | 9,052
Write-offs | (11,193) | (24,228) | (80,648)
Ending balance | 3,618 | 53,660 | 38,971
Financial assets at amortised cost, category [member] | Other accounts receivable at amortized cost [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 385,664 |  |
Ending balance | 361,971 | 385,664 |
Financial assets at amortised cost, category [member] | Other accounts receivable, simplified approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 199,382 |  |
Ending balance | 191,041 | 199,382 |
Financial assets measured at fair value through other comprehensive income, category [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (23,326,776) |  |
Ending balance | (27,050,198) | (23,326,776) |
Debt securities [member] | Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 16,882 | 36,930 | 10,698
Net remeasurement of loss allowance | (2,336) | (15,311) | 20,308
New financial assets originated or purchased / Provision charged to profit or loss | 3,279 | 2,669 | 2,198
Financial assets that have been derecognized/paid | (1,366) | (1,466) | (2,105)
FX and other movements | 2,216 | (5,940) | 6,419
Discontinued operations |  |  | (85)
Loss of control in subsidiary |  |  | (503)
Ending balance | 18,675 | 16,882 | 36,930
Debt securities [member] | Financial assets measured at fair value through other comprehensive income, category [member] | Investment securities at fair value [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (23,326,776) |  |
Ending balance | (27,050,198) | (23,326,776) |
Debt securities [member] | Financial assets measured at fair value through other comprehensive income, category [member] | Investment securities at fair value [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 12,972 | 12,686 | 123,978
Net remeasurement of loss allowance | 452 | (892) | (3,217)
New financial assets originated or purchased / Provision charged to profit or loss | 9,029 | 6,470 | 4,409
Financial assets that have been derecognized/paid | (4,895) | (4,342) | (4,870)
FX and other movements | 752 | (950) | 809
Discontinued operations |  |  | 2,935
Loss of control in subsidiary |  |  | (111,358)
Ending balance | 18,310 | 12,972 | 12,686
12-month expected credit losses [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,924,795 |  |
Ending balance | 2,017,308 | 1,924,795 |
12-month expected credit losses [member] | Loan commitments and financial guarantee contracts [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 61,637 | 58,160 | 45,916
Transfer from stage 1 to stage 2 | (1,233) | (1,690) | (558)
Transfer from stage 1 to stage 3 | (503) | (218) | (57)
Transfer from stage 2 to stage 1 | 2,998 | 1,105 | 3,379
Transfer from stage 3 to stage 1 | 20 | 29 | 289
Net remeasurement of loss allowance | (18,834) | (14,124) | (7,419)
New financial assets originated or purchased / Provision charged to profit or loss | 18,204 | 18,693 | 17,204
FX and other movements | 220 | (318) | 202
Discontinued operations |  |  | (45)
Loss of control in subsidiary |  |  | (751)
Ending balance | 62,509 | 61,637 | 58,160
12-month expected credit losses [member] | Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 25,965 | 24,977 | 18,939
Net remeasurement of loss allowance | 4,932 | 4,389 | 7,680
FX and other movements | 860 | (1,789) | 1,748
Write-offs | (531) | (1,612) | (3,390)
Ending balance | 31,226 | 25,965 | 24,977
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,850,186 |  |
Ending balance | 1,936,489 | 1,850,186 |
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Loan portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,811,608 | 1,494,887 | 1,824,446
Transfer from stage 1 to stage 2 | (332,518) | (332,307) | (183,333)
Transfer from stage 1 to stage 3 | (422,672) | (450,063) | (105,447)
Transfer from stage 2 to stage 1 | 339,075 | 479,360 | 377,758
Transfer from stage 3 to stage 1 | 112,495 | 113,974 | 98,057
Net remeasurement of loss allowance | 391,903 | 327,913 | (184,532)
New financial assets originated or purchased / Provision charged to profit or loss | 623,901 | 809,886 | 902,226
Financial assets that have been derecognized/paid | (571,130) | (501,840) | (462,600)
Sales of portfolio | (3,063) | (2,369) |
Unwind of discount | 1 | 12 |
FX and other movements | 9,649 | (13,826) | 3,449
Discontinued operations |  |  | (3,843)
Loss of control in subsidiary |  |  | (640,049)
Write-offs | (68,315) | (114,019) | (131,245)
Ending balance | 1,890,934 | 1,811,608 | 1,494,887
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Commercial lending portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 612,441 | 598,538 | 655,655
Transfer from stage 1 to stage 2 | (55,649) | (44,743) | (33,511)
Transfer from stage 1 to stage 3 | (18,703) | (18,381) | (33,401)
Transfer from stage 2 to stage 1 | 69,270 | 150,216 | 93,285
Transfer from stage 3 to stage 1 | 25,801 | 31,836 | 26,793
Net remeasurement of loss allowance | 78,801 | (148,865) | (124,267)
New financial assets originated or purchased / Provision charged to profit or loss | 314,904 | 320,101 | 392,719
Financial assets that have been derecognized/paid | (304,000) | (262,000) | (213,019)
Unwind of discount | 1 |  |
FX and other movements | 5,748 | (10,958) | 10,954
Discontinued operations |  |  | 12,101
Loss of control in subsidiary |  |  | (185,786)
Write-offs | (4,539) | (3,303) | (2,985)
Ending balance | 724,075 | 612,441 | 598,538
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Interbank and overnight funds [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 22 | 1,444 | 2,386
Transfer from stage 2 to stage 1 |  | 2 |
Net remeasurement of loss allowance | 731 | (122) | 3
New financial assets originated or purchased / Provision charged to profit or loss | 99 | 1,787 | 17,244
Financial assets that have been derecognized/paid | (58) | (3,089) | (18,189)
Ending balance | 794 | 22 | 1,444
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Loans to consumers [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,141,997 | 839,904 | 1,066,543
Transfer from stage 1 to stage 2 | (265,008) | (276,858) | (142,762)
Transfer from stage 1 to stage 3 | (378,612) | (429,739) | (70,964)
Transfer from stage 2 to stage 1 | 238,008 | 300,775 | 211,028
Transfer from stage 3 to stage 1 | 77,112 | 71,599 | 55,658
Net remeasurement of loss allowance | 285,228 | 484,735 | (1,000)
New financial assets originated or purchased / Provision charged to profit or loss | 296,328 | 473,697 | 473,946
Financial assets that have been derecognized/paid | (250,818) | (214,602) | (201,480)
Sales of portfolio | (21) | (2,369) |
FX and other movements | 3,660 | (3,200) | (2,575)
Discontinued operations |  |  | (9,751)
Loss of control in subsidiary |  |  | (412,745)
Write-offs | (41,956) | (101,945) | (125,994)
Ending balance | 1,105,918 | 1,141,997 | 839,904
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Mortgages [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 45,080 | 48,763 | 93,122
Transfer from stage 1 to stage 2 | (9,481) | (7,295) | (4,775)
Transfer from stage 1 to stage 3 | (414) | (635) | (266)
Transfer from stage 2 to stage 1 | 30,885 | 26,638 | 70,544
Transfer from stage 3 to stage 1 | 9,525 | 10,329 | 15,267
Net remeasurement of loss allowance | 6,687 | (14,157) | (55,643)
New financial assets originated or purchased / Provision charged to profit or loss | 9,943 | 9,654 | 12,837
Financial assets that have been derecognized/paid | (10,560) | (20,196) | (27,664)
Unwind of discount |  | 12 |
FX and other movements | 241 | 332 | (4,930)
Discontinued operations |  |  | (6,193)
Loss of control in subsidiary |  |  | (41,518)
Write-offs | (21,818) | (8,365) | (2,018)
Ending balance | 60,088 | 45,080 | 48,763
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Microcredit [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 12,068 | 6,238 | 6,740
Transfer from stage 1 to stage 2 | (2,380) | (3,411) | (2,285)
Transfer from stage 1 to stage 3 | (24,943) | (1,308) | (816)
Transfer from stage 2 to stage 1 | 912 | 1,729 | 2,901
Transfer from stage 3 to stage 1 | 57 | 210 | 339
Net remeasurement of loss allowance | 20,456 | 6,322 | (3,625)
New financial assets originated or purchased / Provision charged to profit or loss | 2,627 | 4,647 | 5,480
Financial assets that have been derecognized/paid | (5,694) | (1,953) | (2,248)
Sales of portfolio | (3,042) |  |
Write-offs | (2) | (406) | (248)
Ending balance | 59 | 12,068 | 6,238
12-month expected credit losses [member] | Financial assets at amortised cost, category [member] | Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 25,965 |  |
Ending balance | 31,226 | 25,965 |
12-month expected credit losses [member] | Debt securities [member] | Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 12,613 | 28,563 | 3,297
Transfer from stage 2 to stage 1 |  | 1,485 |
Net remeasurement of loss allowance | (1,774) | (14,315) | 19,761
New financial assets originated or purchased / Provision charged to profit or loss | 3,279 | 2,669 | 2,198
Financial assets that have been derecognized/paid | (1,366) | (1,466) | (1,015)
FX and other movements | 1,577 | (4,323) | 4,910
Discontinued operations |  |  | (85)
Loss of control in subsidiary |  |  | (503)
Ending balance | 14,329 | 12,613 | 28,563
12-month expected credit losses [member] | Debt securities [member] | Financial assets measured at fair value through other comprehensive income, category [member] | Investment securities at fair value [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | (23,326,776) |  |
Ending balance | (27,050,198) | (23,326,776) |
12-month expected credit losses [member] | Debt securities [member] | Financial assets measured at fair value through other comprehensive income, category [member] | Investment securities at fair value [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 12,972 | 12,686 | 123,978
Net remeasurement of loss allowance | 452 | (892) | (3,217)
New financial assets originated or purchased / Provision charged to profit or loss | 9,029 | 6,470 | 4,409
Financial assets that have been derecognized/paid | (4,895) | (4,342) | (4,870)
FX and other movements | 752 | (950) | 809
Discontinued operations |  |  | 2,935
Loss of control in subsidiary |  |  | (111,358)
Ending balance | 18,310 | 12,972 | 12,686
Lifetime expected credit losses [member] | Other accounts receivable, simplified approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 199,382 | 197,115 | 217,643
Discontinued operations |  |  | 469
Entity deconsolidation |  | (3,245) |
Provision charged to profit or loss | 56,296 | 39,750 | 27,519
Loss of control in subsidiary |  |  | (33,024)
Entity liquidation |  |  | (1,592)
Recovery for partial payments from the clients | (29,727) | (14,599) | (6,751)
Write-offs | (35,436) | (18,516) | (7,948)
Exchange gains (losses) in foreign currency | 526 | (1,123) | 799
Ending balance | 191,041 | 199,382 | 197,115
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,315,930 |  |
Ending balance | 1,250,965 | 1,315,930 |
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Loan commitments and financial guarantee contracts [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 7,682 | 6,461 | 10,097
Transfer from stage 1 to stage 2 | 1,233 | 1,690 | 558
Transfer from stage 2 to stage 3 | (167) | (329) | (211)
Transfer from stage 3 to stage 2 | 1 | 4 | 34
Transfer from stage 2 to stage 1 | (2,998) | (1,105) | (3,379)
Net remeasurement of loss allowance | (14) | (769) | (2,264)
New financial assets originated or purchased / Provision charged to profit or loss | 1,934 | 1,732 | 1,826
FX and other movements |  | (2) | 1
Discontinued operations |  |  | (63)
Loss of control in subsidiary |  |  | (138)
Ending balance | 7,671 | 7,682 | 6,461
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 19,188 | 20,201 | 16,771
Net remeasurement of loss allowance | 2,779 | 257 | 2,190
FX and other movements | 229 | (1,270) | 1,240
Ending balance | 22,196 | 19,188 | 20,201
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,308,248 |  |
Ending balance | 1,243,294 | 1,308,248 |
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Loan portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 1,284,791 | 1,425,922 | 2,703,117
Transfer from stage 1 to stage 2 | 332,518 | 332,307 | 183,333
Transfer from stage 2 to stage 3 | (1,229,034) | (1,180,705) | (625,769)
Transfer from stage 3 to stage 2 | 174,006 | 309,622 | 165,584
Transfer from stage 2 to stage 1 | (339,075) | (479,360) | (377,758)
Net remeasurement of loss allowance | 1,357,110 | 1,284,696 | 695,126
New financial assets originated or purchased / Provision charged to profit or loss | 182,736 | 307,919 | 316,329
Financial assets that have been derecognized/paid | (140,828) | (157,015) | (269,020)
Sales of portfolio | (793) | (1,809) |
Unwind of discount | 77 | 62 | 28
FX and other movements | 7,609 | (16,568) | 28,302
Discontinued operations |  |  | 14,798
Loss of control in subsidiary |  |  | (1,003,291)
Write-offs | (412,365) | (540,280) | (404,857)
Ending balance | 1,216,752 | 1,284,791 | 1,425,922
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Commercial lending portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 218,824 | 515,202 | 1,006,822
Transfer from stage 1 to stage 2 | 55,649 | 44,743 | 33,511
Transfer from stage 2 to stage 3 | (141,584) | (130,514) | (88,123)
Transfer from stage 3 to stage 2 | 42,213 | 40,868 | 61,402
Transfer from stage 2 to stage 1 | (69,270) | (150,216) | (93,285)
Net remeasurement of loss allowance | 116,498 | (99,159) | (192,441)
New financial assets originated or purchased / Provision charged to profit or loss | 40,087 | 61,148 | 137,383
Financial assets that have been derecognized/paid | (45,074) | (51,476) | (109,718)
Unwind of discount | 51 | 16 | 14
FX and other movements | 3,974 | (9,657) | 9,586
Discontinued operations |  |  | (2,612)
Loss of control in subsidiary |  |  | (244,715)
Write-offs | (3,780) | (2,131) | (2,622)
Ending balance | 217,588 | 218,824 | 515,202
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Interbank and overnight funds [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Transfer from stage 2 to stage 1 |  | (2) |
Net remeasurement of loss allowance | 1 | 2 |
Ending balance | 1 |  |
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Loans to consumers [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 993,268 | 853,159 | 1,396,101
Transfer from stage 1 to stage 2 | 265,008 | 276,858 | 142,762
Transfer from stage 2 to stage 3 | (1,030,039) | (1,004,192) | (498,736)
Transfer from stage 3 to stage 2 | 117,468 | 257,854 | 92,189
Transfer from stage 2 to stage 1 | (238,008) | (300,775) | (211,028)
Net remeasurement of loss allowance | 1,160,328 | 1,310,059 | 863,809
New financial assets originated or purchased / Provision charged to profit or loss | 137,990 | 238,963 | 174,616
Financial assets that have been derecognized/paid | (84,915) | (98,788) | (149,438)
Sales of portfolio | (602) | (1,809) |
Unwind of discount | 26 | 46 | 13
FX and other movements | 2,365 | (4,786) | 9,007
Discontinued operations |  |  | 15,493
Loss of control in subsidiary |  |  | (585,225)
Write-offs | (395,579) | (533,321) | (396,404)
Ending balance | 927,310 | 993,268 | 853,159
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Mortgages [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 66,333 | 52,639 | 286,903
Transfer from stage 1 to stage 2 | 9,481 | 7,295 | 4,775
Transfer from stage 2 to stage 3 | (48,596) | (35,387) | (28,228)
Transfer from stage 3 to stage 2 | 13,789 | 9,526 | 10,553
Transfer from stage 2 to stage 1 | (30,885) | (26,638) | (70,544)
Net remeasurement of loss allowance | 74,143 | 63,399 | 19,536
New financial assets originated or purchased / Provision charged to profit or loss | 4,590 | 7,711 | 4,133
Financial assets that have been derecognized/paid | (5,716) | (6,486) | (8,938)
Unwind of discount |  |  | 1
FX and other movements | 1,270 | (2,125) | 9,709
Discontinued operations |  |  | 1,917
Loss of control in subsidiary |  |  | (173,351)
Write-offs | (12,570) | (3,601) | (3,827)
Ending balance | 71,839 | 66,333 | 52,639
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Microcredit [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 6,366 | 4,922 | 13,291
Transfer from stage 1 to stage 2 | 2,380 | 3,411 | 2,285
Transfer from stage 2 to stage 3 | (8,815) | (10,612) | (10,682)
Transfer from stage 3 to stage 2 | 536 | 1,374 | 1,440
Transfer from stage 2 to stage 1 | (912) | (1,729) | (2,901)
Net remeasurement of loss allowance | 6,140 | 10,395 | 4,222
New financial assets originated or purchased / Provision charged to profit or loss | 69 | 97 | 197
Financial assets that have been derecognized/paid | (5,123) | (265) | (926)
Sales of portfolio | (191) |  |
Write-offs | (436) | (1,227) | (2,004)
Ending balance | 14 | 6,366 | 4,922
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Financial assets at amortised cost, category [member] | Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 19,188 |  |
Ending balance | 22,196 | 19,188 |
Lifetime expected credit losses [member] | Financial instruments not credit-impaired [member] | Debt securities [member] | Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 4,269 | 8,367 | 7,401
Transfer from stage 2 to stage 1 |  | (1,485) |
Net remeasurement of loss allowance | (562) | (996) | 547
Financial assets that have been derecognized/paid |  |  | (1,090)
FX and other movements | 639 | (1,617) | 1,509
Ending balance | 4,346 | 4,269 | 8,367
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 7,081,394 |  |
Ending balance | 7,018,695 | 7,081,394 |
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Loan commitments and financial guarantee contracts [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 949 | 289 | 6,028
Transfer from stage 1 to stage 3 | 503 | 218 | 57
Transfer from stage 2 to stage 3 | 167 | 329 | 211
Transfer from stage 3 to stage 2 | (1) | (4) | (34)
Transfer from stage 3 to stage 1 | (20) | (29) | (289)
Net remeasurement of loss allowance | 544 | 211 | (1,218)
New financial assets originated or purchased / Provision charged to profit or loss | 92 | (65) | (41)
Discontinued operations |  |  | (133)
Loss of control in subsidiary |  |  | (4,292)
Ending balance | 2,234 | 949 | 289
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 141,129 | 140,123 | 129,449
Net remeasurement of loss allowance | 58,789 | 46,867 | 48,003
FX and other movements | 3,212 | (2,464) | 177
Write-offs | (85,622) | (43,397) | (37,506)
Ending balance | 117,508 | 141,129 | 140,123
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 7,080,445 |  |
Ending balance | 7,016,461 | 7,080,445 |
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Loan portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 6,939,316 | 6,276,705 | 6,748,049
Transfer from stage 1 to stage 3 | 422,672 | 450,063 | 105,447
Transfer from stage 2 to stage 3 | 1,229,034 | 1,180,705 | 625,769
Transfer from stage 3 to stage 2 | (174,006) | (309,622) | (165,584)
Transfer from stage 3 to stage 1 | (112,495) | (113,974) | (98,057)
Net remeasurement of loss allowance | 3,014,696 | 2,815,219 | 2,404,266
New financial assets originated or purchased / Provision charged to profit or loss | 597,562 | 693,438 | 595,011
Financial assets that have been derecognized/paid | (722,728) | (854,806) | (895,971)
Sales of portfolio | (130,799) | (357,202) |
Unwind of discount | 816,010 | 724,674 | 550,935
FX and other movements | 25,775 | (43,684) | 26,477
Discontinued operations |  |  | 253,502
Loss of control in subsidiary |  |  | (1,197,326)
Write-offs | (5,006,084) | (3,522,200) | (2,675,813)
Ending balance | 6,898,953 | 6,939,316 | 6,276,705
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Commercial lending portfolio [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 4,463,335 | 4,379,006 | 4,192,268
Transfer from stage 1 to stage 3 | 18,703 | 18,381 | 33,401
Transfer from stage 2 to stage 3 | 141,584 | 130,514 | 88,123
Transfer from stage 3 to stage 2 | (42,213) | (40,868) | (61,402)
Transfer from stage 3 to stage 1 | (25,801) | (31,836) | (26,793)
Net remeasurement of loss allowance | 793,560 | 678,828 | 1,129,665
New financial assets originated or purchased / Provision charged to profit or loss | 119,881 | 155,464 | 317,361
Financial assets that have been derecognized/paid | (356,292) | (450,980) | (714,900)
Sales of portfolio | (94,960) | (194,305) |
Unwind of discount | 593,517 | 517,513 | 405,090
FX and other movements | 21,427 | (35,823) | 21,774
Discontinued operations |  |  | 3,496
Loss of control in subsidiary |  |  | (268,521)
Write-offs | (1,211,511) | (662,559) | (740,556)
Ending balance | 4,421,230 | 4,463,335 | 4,379,006
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Loans to consumers [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 2,172,181 | 1,618,849 | 2,118,360
Transfer from stage 1 to stage 3 | 378,612 | 429,739 | 70,964
Transfer from stage 2 to stage 3 | 1,030,039 | 1,004,192 | 498,736
Transfer from stage 3 to stage 2 | (117,468) | (257,854) | (92,189)
Transfer from stage 3 to stage 1 | (77,112) | (71,599) | (55,658)
Net remeasurement of loss allowance | 2,157,929 | 2,145,306 | 1,245,918
New financial assets originated or purchased / Provision charged to profit or loss | 467,654 | 481,362 | 267,651
Financial assets that have been derecognized/paid | (330,260) | (394,718) | (175,323)
Sales of portfolio | (9,441) | (162,897) |
Unwind of discount | 199,790 | 183,157 | 119,709
FX and other movements | 3,018 | (5,378) | 3,555
Discontinued operations |  |  | 240,008
Loss of control in subsidiary |  |  | (802,042)
Write-offs | (3,742,152) | (2,797,978) | (1,820,840)
Ending balance | 2,132,790 | 2,172,181 | 1,618,849
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Mortgages [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 268,574 | 251,039 | 352,382
Transfer from stage 1 to stage 3 | 414 | 635 | 266
Transfer from stage 2 to stage 3 | 48,596 | 35,387 | 28,228
Transfer from stage 3 to stage 2 | (13,789) | (9,526) | (10,553)
Transfer from stage 3 to stage 1 | (9,525) | (10,329) | (15,267)
Net remeasurement of loss allowance | 66,506 | (21,731) | 25,930
New financial assets originated or purchased / Provision charged to profit or loss | 10,008 | 56,558 | 9,982
Financial assets that have been derecognized/paid | (10,079) | (8,896) | (5,375)
Unwind of discount | 21,019 | 16,988 | 17,084
FX and other movements | 1,330 | (2,483) | 1,148
Discontinued operations |  |  | 9,998
Loss of control in subsidiary |  |  | (126,763)
Write-offs | (41,666) | (39,068) | (36,021)
Ending balance | 341,388 | 268,574 | 251,039
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Microcredit [member] | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 35,226 | 27,811 | 85,039
Transfer from stage 1 to stage 3 | 24,943 | 1,308 | 816
Transfer from stage 2 to stage 3 | 8,815 | 10,612 | 10,682
Transfer from stage 3 to stage 2 | (536) | (1,374) | (1,440)
Transfer from stage 3 to stage 1 | (57) | (210) | (339)
Net remeasurement of loss allowance | (3,299) | 12,816 | 2,753
New financial assets originated or purchased / Provision charged to profit or loss | 19 | 54 | 17
Financial assets that have been derecognized/paid | (26,097) | (212) | (373)
Sales of portfolio | (26,398) |  |
Unwind of discount | 1,684 | 7,016 | 9,052
Write-offs | (10,755) | (22,595) | (78,396)
Ending balance | 3,545 | 35,226 | $ 27,811
Lifetime expected credit losses [member] | Financial instruments credit-impaired [member] | Financial assets at amortised cost, category [member] | Other accounts receivable, general approach | Accumulated impairment [member] |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |
Beginning balance | 141,129 |  |
Ending balance | $ 117,508 | $ 141,129 |

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