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SELLING, GENERAL AND ADMINISTRATIVE EXPENSES | 12 Months Ended
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Dec. 31, 2024
Selling, general and administrative expense [abstract] |
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES | SELLING, GENERAL AND ADMINISTRATIVE EXPENSES Selling, general and administrative expenses consisted of the following items for the years ended December 31:
|  | 2024 | 2023 | 2022
Network and IT costs |  | 559 | 506 |  | 503 |
Personnel costs* |  | 437 | 416 |  | 411 |
Customer associated costs |  | 471 |  | 386 |  | 347 |
Losses on receivables |  | 20 | 14 |  | 28 |
Taxes, other than income taxes |  | 68 | 74 |  | 30 |
Other |  | 244 | 250 |  | 214 |
Total selling, general and administrative expenses |  | 1,799 | 1,646 |  | 1,533 |
*Personnel costs primarily comprises of salaries, benefits, and bonuses including the Company’s share-based payment plans recognized in accordance with IFRS 2, Share based payments. For further discussion on Share-based payments, refer to Note 5. In 2024, our banking operations in Pakistan recorded a provision/write-off of US$19 related to customer mark-up and flood affected portfolio receivables included within customer associated costs as a result of the recoverability reassessment and underlying assumptions with respect to these portfolios. In 2022, our subsidiary in Pakistan recorded a reversal of PKR 13.8 billion (US$63) in customer associated costs, relating to the reversal of a provision following a favorable decision from the Islamabad High Court on pending litigation. LEASES Short-term leases and leases for low value items are immediately expensed as incurred. ACCOUNTING POLICIES Customer associated costs Customer associated costs relate primarily to commissions paid to third-party dealers and marketing expenses. Certain dealer commissions are initially capitalized within ‘Other Assets’ in the consolidated statement of financial position and subsequently amortized within "Customer associated costs". Refer to Note 3 for further details.

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