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Pay vs Performance Disclosure - USD ($) | 12 Months Ended
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Dec. 31, 2024 | Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Pay vs Performance Disclosure |  |  |  |
Pay vs Performance Disclosure, Table |
Year(1) | Summary Compensation Table Total for PEO (Mathrubootham) (2) | Summary Compensation Table Total for PEO (Woodside) (2) | Compensation Actually Paid to PEO (Mathrubootham)(3) |  | Average Summary Compensation Table Total for Non-PEO NEOs(4) | Average Compensation Actually Paid to Non-PEO NEOs(5) | Value of Initial Fixed $100 Investment Based On: | Net Income (Loss) (millions)(8) | Non-GAAP Operating Margin(9)
Compensation Actually Paid to PEO (Woodside)(3) | Total Shareholder Return(6) | Peer Group Total Shareholder Return(7)
(a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | (i) | (j) | (i)
2024 | $18,858,981 | $15,022,796 | $(61,331,403) | $(11,587,888) | $6,702,542 | $(3,818,037) | $34 | $170 | $(95.4) | 13.8%
2023 | $962,184 | — | $47,094,192 | — | $4,681,721 | $11,981,880 | $49 | $125 | $(137.4) | 7.5%
2022 | $516,611 | — | $(96,749,821) | — | $11,446,469 | $(1,829,320) | $31 | $80 | $(232.1) | (4.5)%
2021 | $234,027,721 | — | $241,534,679 | — | $12,247,122 | $27,731,839 | $55 | $113 | $(192.0) | (4.9)%
________________ |  |  |
Company Selected Measure Name | Non-GAAP Operating Margin |  |  |
Named Executive Officers, Footnote | The dollar amounts reported in column (b) are the amounts of total compensation reported for our principal executive officer(s) (“PEO”) for each corresponding year in the “Total” column of the Summary Compensation Table. Refer to “Executive Compensation—Summary Compensation Table.” Mr. Mathrubootham served as our PEO from 2010 until May 2024. Mr. Woodside has served as our PEO since May 1, 2024. For purposes of this table, Mr. Woodside was a Non-PEO NEO (as defined in footnote 4 below) in 2022 and 2023. |  |  |
Peer Group Issuers, Footnote | Represents the weighted peer group TSR, weighted according to the respective companies’ stock market capitalization at the beginning of each period for which a return is indicated. The peer group used for this purpose is the S&P 500 Information Technology Sector. |  |  |
PEO Total Compensation Amount |  | $ 962,184 | $ 516,611 | $ 234,027,721
PEO Actually Paid Compensation Amount |  | 47,094,192 | (96,749,821) | 241,534,679
Adjustment To PEO Compensation, Footnote | In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to Messrs. Mathrubootham and Woodside’s total compensation for 2024 to determine the compensation actually paid:
PEO | Year | Reported Summary Compensation Table Total for PEO | Deductions: Value of Equity Awards Reported in Summary Compensation Table(a) | Additions: Value of Stock and Option Awards calculated in accordance with SEC methodology for determining Compensation Actually Paid(b)(c) | Compensation Actually Paid to PEO
Mathrubootham | 2024 | $18,858,981 | $(17,957,066) | $(62,233,318) | $(61,331,403)
Woodside | 2024 | $15,022,796 | $(14,176,631) | $(12,434,053) | $(11,587,888)
a.The grant date fair value of equity awards represents the total of the amounts reported in the “Stock Awards” and “Option Awards” columns in the Summary Compensation Table for the applicable year. b.For purposes of the adjustments to determine “compensation actually paid,” we computed the fair value of equity awards as of each measurement date using valuation assumptions and methodology (including volatility, dividend yield and risk-free interest rates) that are consistent with those used to estimate fair value at grant under U.S. GAAP. The valuation assumptions used to calculate Mr. Mathrubootham’s cancelled PRSU award fair values are as follows: •risk-free rates of 3.87% for the pay-versus-performance valuation versus 3.87% for the prior year valuation, 3.98% for the 2022 valuation, and 1.12% for grant-date valuation; •measurement period of 4.7 years for the pay-versus-performance valuation versus 4.7 years for the prior year valuation, 5.7 years for the 2022 valuation, and 7.0 years for grant-date valuation; •stock price volatility of 65% for the pay versus performance valuation versus 65% for each of the prior year valuation and 2022 valuation and 60% for grant date valuations; •the stock price on the valuation date of $23.49 for the pay versus performance valuation versus $23.49 for the prior year valuation, $14.71 for the 2022 valuation, and $34.15 for grant date valuation; and •dividend yield of 0% for the pay versus performance, prior year, 2022, and grant date valuations. The valuation assumptions used to calculate Mr. Woodside’s option award fair values are as follows: •risk-free rates of 3.72% – 4.53% for the pay-versus-performance valuation versus 3.84% for the prior year valuation and 3.37% for grant-date valuation; •the expected option term estimates of 5.1 – 4.3 years for the pay-versus-performance valuation versus 5.1 years for the prior year valuation and 6.1 years for the grant date valuation; •stock price volatility of 65% for the pay-versus-performance valuation versus 65% for the prior year grant date valuations; •the stock price on the valuation date of $13.62 – 16.36 for the pay-versus-performance valuation versus $23.49 for the prior year valuation and $13.38 for grant date valuation; and •dividend yield of 0% for the pay-versus-performance, prior year, and grant date valuations. c.The equity award adjustments for 2024 include the addition (or subtraction, as applicable) of the following: (i) the year-end fair value of any equity awards granted in 2024 that are outstanding and unvested as of the end of the year; (ii) the amount of change as of the end of 2024 (from the end of the prior fiscal year) in fair value of any awards granted in prior years that are outstanding and unvested as of the end of 2024; (iii) for awards that are granted and vest in 2024, the fair value as of the vesting date; (iv) for awards granted in prior years that vest in 2024, the amount equal to the change as of the vesting date (from the end of the prior fiscal year) in fair value; (v) for awards granted in prior years that are determined to fail to meet the applicable vesting conditions during 2024, a deduction for the amount equal to the fair value at the end of the prior fiscal year; and (vi) the dollar value of any dividends or other earnings paid on stock or option awards in 2024 prior to the vesting date that are not otherwise reflected in the fair value of such award or included in any other component of total compensation for 2024. The amounts deducted or added in calculating the equity award adjustments are as follows:
PEO | Year | Year End Fair Value of Equity Awards Granted in Year | Change in Fair Value of Prior Year Awards Unvested at Year End | Fair Value as of Vesting Date of Equity Awards Granted and Vested in the Year | Change in Fair Value of Equity Awards Granted in Prior Years that Vested in the Year | Fair Value at the End of the Prior Year of Equity Awards that Failed to Meet Vesting Conditions in the Year | Value of Dividends or other Earnings Paid on Stock or Option Awards not Otherwise Reflected in Fair Value or Total Compensation | Equity Award Value Included in Compensation Actually Paid
Mathrubootham | 2024 | $12,450,900 | $(5,490,000) | $1,572,407 | $(7,226,625) | $(63,540,000) | — | $(62,233,318)
Woodside | 2024 | $9,829,662 | $(12,555,741) | $1,241,373 | $(10,949,348) | — | — | $(12,434,053)
(4) The dollar amounts reported in column (d) represent the average of the amounts reported for our non-PEO NEOs as a group (excluding Mr. Mathrubootham with respect to 2021, 2022 and 2023 and, with respect to 2024, excluding Messrs. Mathrubootham and Woodside) (our “Non-PEO NEOs”) in the “Total” column of the Summary Compensation Table in each applicable year. The names of each of the Non-PEO NEOs included for purposes of calculating the average amounts in each applicable year are as follows: (i) for 2024,Tyler Sloat, Mika Yamamoto, and Srinivasagopalan Ramamurthy; (ii) for 2023, Dennis Woodside, Tyler Sloat, Srinivasagopalan Ramamurthy, Mika Yamamoto, Stacey Epstein, and Pradeep Rathinam; (iii) for 2022, Dennis Woodside, Tyler Sloat, Stacey Epstein, Srinivasagopalan Ramamurthy and José Morales; and (iv) for 2021, Stacey Epstein and Srinivasagopalan Ramamurthy. (5) The dollar amounts reported in column (e) represent the average amount of “compensation actually paid” to the Non-PEO NEOs as a group, as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual average amount of compensation earned by or paid to the Non-PEO NEOs as a group during the applicable year. |  |  |
Non-PEO NEO Average Total Compensation Amount | $ 6,702,542 | 4,681,721 | 11,446,469 | 12,247,122
Non-PEO NEO Average Compensation Actually Paid Amount | $ (3,818,037) | 11,981,880 | (1,829,320) | 27,731,839
Adjustment to Non-PEO NEO Compensation Footnote | In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to average total compensation for the Non-PEO NEOs as a group for each year to determine the compensation actually paid, using the same methodology described above in footnote 3:
Year | Average Reported Summary Compensation Table Total for Non-PEO NEOs | Deductions: Average Value of Equity Awards Reported in Summary Compensation Table | Additions: Average Value of Stock and Option Awards calculated in accordance with SEC methodology for determining Compensation Actually Paid (a)(b) | Average Compensation Actually Paid to Non-PEO NEOs
2024 | $6,702,542 | $(6,143,203) | $(4,377,376) | $(3,818,037)
The amounts deducted or added in calculating the total average equity award adjustments are shown in the table below.
Year | Average Year End Fair Value of Equity Awards Granted in Year | Average Change in Fair Value of Prior Year Equity Awards Unvested at Year End | Average Fair Value as of Vesting Date of Equity Awards Granted and Vested in the Year | Average Change in Fair Value from Prior Year End to Vesting Date of Equity Awards Granted in Prior Years that Vested in the Year | Average Fair Value at the End of the Prior Year of Equity Awards that Failed to Meet Vesting Conditions in the Year | Average Value of Dividends or other Earnings Paid on Stock or Option Awards not Otherwise Reflected in Fair Value or Total Compensation | Equity Award Value Included in Compensation Actually Paid
2024 | $2,703,748 | $(1,256,971) | $742,850 | $(1,638,785) | $(4,928,218) | — | $(4,377,376)
Compensation Actually Paid vs. Total Shareholder Return | Relationship Between Compensation Actually Paid, Freshworks Cumulative TSR and Peer Group Cumulative TSR The following graph sets forth the relationship between compensation actually paid to our PEO(s) for the applicable year, the average compensation actually paid to our Non-PEO NEOs for the applicable year, and the Company’s cumulative TSR and cumulative TSR of the S&P 500 Information Technology Sector peer group over the four most recently completed fiscal years. |  |  |
Compensation Actually Paid vs. Net Income | Relationship Between Compensation Actually Paid and Net Income (Loss) The following graph sets forth the relationship between compensation actually paid to our PEO(s) for the applicable year , the average of compensation actually paid to our Non-PEO NEOs for the applicable year, and the Company’s net income (loss) over the four most recently completed fiscal years. |  |  |
Compensation Actually Paid vs. Company Selected Measure | Relationship Between Compensation Actually Paid and Non-GAAP Operating Margin The following graph sets forth the relationship between compensation actually paid to our PEO(s) for the applicable year, the average of compensation actually paid to our Non-PEO NEOs for the applicable year, and the Company’s Non-GAAP Operating Margin over the four most recently completed fiscal years. |  |  |
Total Shareholder Return Vs Peer Group | Relationship Between Compensation Actually Paid, Freshworks Cumulative TSR and Peer Group Cumulative TSR The following graph sets forth the relationship between compensation actually paid to our PEO(s) for the applicable year, the average compensation actually paid to our Non-PEO NEOs for the applicable year, and the Company’s cumulative TSR and cumulative TSR of the S&P 500 Information Technology Sector peer group over the four most recently completed fiscal years. |  |  |
Tabular List, Table | •Non-GAAP Operating Margin; •Net New ARR; •Revenue; and •Free Cash Flow (as defined in “Compensation Discussion and Analysis—Elements of Our Executive Compensation Program—Long-Term Equity Incentives”). |  |  |
Total Shareholder Return Amount | $ 34 | 49 | 31 | 55
Peer Group Total Shareholder Return Amount | 170 | 125 | 80 | 113
Net Income (Loss) | $ (95,400,000) | $ (137,400,000) | $ (232,100,000) | $ (192,000,000.0)
Company Selected Measure Amount | 0.138 | 0.075 | (0.045) | (0.049)
PEO Name |  | Mr. Mathrubootham | Mr. Mathrubootham | Mr. Mathrubootham
Additional 402(v) Disclosure | We were not a reporting company pursuant to Section 13(a) or Section 15(d) of the Exchange Act prior to 2021, and as such, we have not included any information in this table for 2020.The dollar amounts reported in column (d) represent the amount of “compensation actually paid” to our PEO(s), as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid to the PEO(s) during the applicable year. For purposes of the adjustments to determine “compensation actually paid,” we computed the fair value of equity awards as of each measurement date using valuation assumptions and methodology that are consistent with those used to estimate fair value at grant under U.S. GAAP. Cumulative TSR is calculated by dividing the sum of the cumulative amount of dividends for the measurement period, assuming dividend reinvestment, and the difference between our share price at the end and the beginning of the measurement period by our share price at the beginning of the measurement period. For purposes of the Company’s 2021 cumulative TSR, the measurement period begins on the date that the Company became a reporting company in 2021. The dollar amounts reported represent the amount of net income (loss) reflected in our audited financial statements for the applicable year. As described in greater detail above in the “Compensation Discussion and Analysis,” our executive compensation program reflects a variable pay-for-performance philosophy. The metrics that we use for both our long-term and short-term incentive awards are selected based on an objective of incentivizing our named executive officers to increase the value of our enterprise for our stockholders. The performance measures (financial and non-financial) used by us to link executive compensation actually paid to our named executive officers, for the most recently completed fiscal year, to our performance are as follows: Relationship Disclosure In accordance with Item 402(v) of Regulation S-K, we are providing the following descriptions of the relationships between information presented in the Pay versus Performance table. |  |  |
Measure:: 1 |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Non-GAAP Measure Description | Non-GAAP Operating Margin is a non-GAAP financial measure, which represents the GAAP income (loss) from operations, excluding the impact of stock-based compensation, amortization of acquired intangibles and acquisition related expenses, as a percentage of total revenue. |  |  |
Mathrubootham [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
PEO Total Compensation Amount | $ 18,858,981 |  |  |
PEO Actually Paid Compensation Amount | $ (61,331,403) |  |  |
PEO Name | Mr. Mathrubootham |  |  |
Woodside [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
PEO Total Compensation Amount | $ 15,022,796 |  |  |
PEO Actually Paid Compensation Amount | $ (11,587,888) |  |  |
PEO Name | Mr. Woodside |  |  |
PEO | Measure:: 1 |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Name | Non-GAAP Operating Margin |  |  |
PEO | Measure:: 2 |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Name | Net New ARR |  |  |
PEO | Measure:: 3 |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Name | Revenue |  |  |
PEO | Measure:: 4 |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Name | Free Cash Flow |  |  |
PEO | Mathrubootham [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation Amount, Additions | $ (62,233,318) |  |  |
PEO | Mathrubootham [Member] | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 12,450,900 |  |  |
PEO | Mathrubootham [Member] | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (5,490,000) |  |  |
PEO | Mathrubootham [Member] | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 1,572,407 |  |  |
PEO | Mathrubootham [Member] | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (7,226,625) |  |  |
PEO | Mathrubootham [Member] | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (63,540,000) |  |  |
PEO | Mathrubootham [Member] | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 0 |  |  |
PEO | Mathrubootham [Member] | Deductions [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (17,957,066) |  |  |
PEO | Woodside [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation Amount, Additions | (12,434,053) |  |  |
PEO | Woodside [Member] | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 9,829,662 |  |  |
PEO | Woodside [Member] | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (12,555,741) |  |  |
PEO | Woodside [Member] | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 1,241,373 |  |  |
PEO | Woodside [Member] | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (10,949,348) |  |  |
PEO | Woodside [Member] | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 0 |  |  |
PEO | Woodside [Member] | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 0 |  |  |
PEO | Woodside [Member] | Deductions [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (14,176,631) |  |  |
Non-PEO NEO |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation Amount, Additions | (4,377,376) |  |  |
Non-PEO NEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 2,703,748 |  |  |
Non-PEO NEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (1,256,971) |  |  |
Non-PEO NEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 742,850 |  |  |
Non-PEO NEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (1,638,785) |  |  |
Non-PEO NEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | (4,928,218) |  |  |
Non-PEO NEO | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | 0 |  |  |
Non-PEO NEO | Deductions [Member] |  |  |  |
Pay vs Performance Disclosure |  |  |  |
Adjustment to Compensation, Amount | $ (6,143,203) |  |  |

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