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CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME (Unaudited) - USD ($)
shares in Millions, $ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Total revenues $ 948 $ 935 $ 1,996 $ 1,869
Costs and operating expenses:        
Insurance costs 613 704 1,378 1,387
Cost of providing services 60 63 124 127
Sales and marketing 45 52 91 98
General and administrative 35 36 68 72
Systems development and programming 9 13 18 25
Depreciation and amortization of intangible assets 13 12 24 23
Total costs and operating expenses 775 880 1,703 1,732
Operating income 173 55 293 137
Other income (expense):        
Interest expense, bank fees and other (4) (6) (8) (11)
Interest income 2 7 7 13
Income before provision for income taxes 171 56 292 139
Income taxes 45 10 75 30
Net income 126 46 217 109
Other comprehensive income, net of income taxes 3 1 5 1
Comprehensive income $ 129 $ 47 $ 222 $ 110
Net income per share:        
Basic (in dollars per share) $ 1.88 $ 0.65 $ 3.16 $ 1.56
Diluted (in dollars per share) $ 1.87 $ 0.64 $ 3.13 $ 1.53
Weighted average shares:        
Basic (in shares) 67 70 69 70
Diluted (in shares) 68 71 70 71
Professional service revenues        
Total revenues $ 121 $ 127 $ 277 $ 263
Insurance service revenues        
Total revenues $ 827 $ 808 $ 1,719 $ 1,606