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CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME (Unaudited) - USD ($)
shares in Millions, $ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Total revenues $ 975 $ 969 $ 2,971 $ 2,838
Costs and operating expenses:        
Insurance costs 759 748 2,137 2,135
Cost of providing services 68 59 192 186
Sales and marketing 45 47 136 145
General and administrative 38 27 106 99
Systems development and programming 9 9 27 34
Depreciation and amortization of intangible assets 11 11 35 34
Total costs and operating expenses 930 901 2,633 2,633
Operating income 45 68 338 205
Other income (expense):        
Interest expense, bank fees and other (8) (6) (16) (17)
Interest income 2 5 9 18
Income before provision for income taxes 39 67 331 206
Income taxes 6 12 81 42
Net income 33 55 250 164
Other comprehensive income, net of income taxes 0 0 4 1
Comprehensive income $ 33 $ 55 $ 254 $ 165
Net income per share:        
Basic (in dollars per share) $ 0.49 $ 0.80 $ 3.69 $ 2.35
Diluted (in dollars per share) $ 0.48 $ 0.78 $ 3.66 $ 2.31
Weighted average shares:        
Basic (in shares) 67 70 68 70
Diluted (in shares) 68 71 69 71
Professional service revenues        
Total revenues $ 126 $ 130 $ 403 $ 393
Insurance service revenues        
Total revenues $ 849 $ 839 $ 2,568 $ 2,445