XML 50 R2.htm IDEA: XBRL DOCUMENT v3.20.4
CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME - USD ($)
shares in Millions, $ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenues $ 4,034 $ 3,856 $ 3,503
Insurance costs 2,979 2,927 2,610
Cost of providing services 262 245 229
Sales and marketing 186 190 182
General and administrative 152 137 142
Systems development and programming 40 43 49
Depreciation and amortization of intangible assets 47 46 40
Total costs and operating expenses 3,666 3,588 3,252
Operating income 368 268 251
Other income (expense):      
Interest expense, bank fees and other (21) (21) (22)
Interest income 10 23 12
Income before provision for income taxes 357 270 241
Income taxes 85 58 49
Net income 272 212 192
Other comprehensive income, net of income taxes 4 0 0
Comprehensive income $ 276 $ 212 $ 192
Net income per share:      
Basic (in dollars per share) $ 4.03 $ 3.04 $ 2.72
Diluted (in dollars per share) $ 3.99 $ 2.99 $ 2.65
Weighted average shares:      
Basic (in shares) 67 70 70
Diluted (in shares) 68 71 72
Professional service revenues      
Revenues $ 544 $ 530 $ 487
Insurance service revenues      
Revenues $ 3,490 $ 3,326 $ 3,016