XML 82 R24.htm IDEA: XBRL DOCUMENT v3.25.0.1
SEGMENT INFORMATION
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
We operate in one reportable segment. Our chief operating decision maker for segment reporting purposes is our CEO, who uses the profitability and significant expense detail to allocate resources and assess performance based on key functions such as customer acquisition, customer service, and indirect costs.
The primary measure of profit or loss that the CEO uses is net income. The significant expenses used in these profit or loss reports align with the primary functions of the corresponding teams, with the exception of non-cash expenses such as depreciation, amortization and stock based compensation as these expenses are not necessarily indicative of our ongoing operations. In this expense reporting methodology, overhead-type expenses, such as facilities and technology support for colleagues, are classified consistent with the primary function of the corresponding teams and not allocated to other significant expenses.
The table below provides the primary measure of profitability and detail regarding the significant expenses reviewed by our CEO.
 Year Ended December 31,
(in millions)202420232022
Professional service revenues
$765 $756 $754 
Insurance service revenues
4,224 4,166 4,131 
Interest income64 72 22 
Total revenues
5,053 4,994 4,907 
Workers' compensation costs61 68 81 
Health insurance costs3,736 3,445 3,382 
Sales & marketing259 254 226 
Client support costs184 186 192 
Corporate administration146 165 191 
System support & development190 187 151 
Depreciation and amortization of intangible assets
75 72 64 
Stock based compensation65 59 62 
Other49 17 37 
Interest expense, bank fees and other62 40 39 
Income Taxes53 126 127 
Net Income173 375 355 
Other includes certain costs that are considered non-recurring such as restructuring costs and transaction and integration costs related to acquisitions in previous years.