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Stock-Based Compensation (Tables)
12 Months Ended
Dec. 31, 2022
Share-based Payment Arrangement [Abstract]  
Schedule of Stock Option Activity
The following is a summary of the Company’s stock option activity during the year ended December 31, 2022:
Stock Options
(in thousands, except share and per share amounts)Number of Options OutstandingWeighted-Average Exercise PriceWeighted-Average Remaining Contractual Life (Years)
Aggregate Intrinsic Value (1)
Balances as of January 1, 2022
23,386,942 $3.70 7.66$395,676 
Granted166,113 11.15 
Exercised(5,379,722)2.15 43,975 
Forfeited(2,185,065)5.08 
Balances as of December 31, 2022
15,988,268 4.11 6.79119,467 
Vested and exercisable as of December 31, 2022
9,963,250 2.53 6.0188,859 
Vested and expected to vest as of December 31, 2022
16,074,197 $4.11 6.80$120,057 
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(1)The aggregate intrinsic value is calculated as the difference between the exercise price of the underlying stock options and the estimated fair value of the Company’s common stock.
Schedule of Stock Option Valuation Assumptions
The fair value of each employee stock option granted during the years ended December 31, 2022, 2021, and 2020 was estimated on the date of grant using the Black-Scholes option pricing model with the following assumptions:
Years Ended December 31,
202220212020
Risk-free interest rates
2.86%
0.32% to 1.19%
0.30% to 1.47%
Expected term (in years)
6.1 years
3.5 to 6.8 years
5.0 to 6.6 years
Volatility
64.0%
37.8% to 50.5%
37.3% to 54.0%
Dividend rate— %— %— %
Schedule of Restricted Stock Award Activity
Restricted stock unit activity, including PRSUs, during the year ended December 31, 2022 was as follows:
Number of SharesWeighted-Average Grant-Date Fair Value Per Share
Unvested at January 1, 2022
3,372,585 $24.83 
Granted24,527,052 10.65 
Vested(2,955,066)14.32 
Cancelled/forfeited(1,578,216)16.24 
Unvested at December 31, 2022
23,366,355 $11.86 
Schedule of ESPP Valuation Assumptions
The fair value of the ESPP offerings was estimated using the Black-Scholes option-pricing model as of the respective offering dates, using the following assumptions. These assumptions represent the grant date fair value inputs for new offerings during the years ended December 31, 2022 and 2021, as well as updated valuation information as of the modification date, for any offerings for which a modification occurred, requiring incremental expense to be measured at the modification date:
Years Ended December 31,
20222021
Risk-free interest rates
0.60% to 3.48%
0.06% to 0.30%
Expected term (in years)
0.5 to 2.0 years
0.4 to 1.9 years
Volatility
58.3% to 73.0%
37.7% to 56.0%
Dividend rate— %— %
Schedule of Share-based Compensation Expense
Stock-based compensation expense for stock options, RSUs, PRSUs, and the ESPP, included within the Consolidated Statements of Operations, net of amounts capitalized to internal-use software, as described in Note 4. Property and Equipment, was as follows:
Years Ended December 31,
(in thousands)202220212020
Customer support and operations$816 $153 $22 
Marketing10,512 2,325 869
Technology and development46,420 6,931 2,130 
General and administrative37,545 7,607 2,243 
Total$95,293 $17,016 $5,264