<SEC-DOCUMENT>0001267395-18-000105.txt : 20180907
<SEC-HEADER>0001267395-18-000105.hdr.sgml : 20180907
<ACCEPTANCE-DATETIME>20180907115302
ACCESSION NUMBER:		0001267395-18-000105
CONFORMED SUBMISSION TYPE:	8-K
PUBLIC DOCUMENT COUNT:		12
CONFORMED PERIOD OF REPORT:	20180831
ITEM INFORMATION:		Entry into a Material Definitive Agreement
ITEM INFORMATION:		Financial Statements and Exhibits
FILED AS OF DATE:		20180907
DATE AS OF CHANGE:		20180907

FILER:

	COMPANY DATA:	
		COMPANY CONFORMED NAME:			ASPEN INSURANCE HOLDINGS LTD
		CENTRAL INDEX KEY:			0001267395
		STANDARD INDUSTRIAL CLASSIFICATION:	FIRE, MARINE & CASUALTY INSURANCE [6331]
		IRS NUMBER:				000000000
		STATE OF INCORPORATION:			D0
		FISCAL YEAR END:			1231

	FILING VALUES:
		FORM TYPE:		8-K
		SEC ACT:		1934 Act
		SEC FILE NUMBER:	001-31909
		FILM NUMBER:		181059313

	BUSINESS ADDRESS:	
		STREET 1:		141 FRONT STREET
		CITY:			HAMILTON
		STATE:			D0
		ZIP:			HM 19
		BUSINESS PHONE:		1 441 295 8201

	MAIL ADDRESS:	
		STREET 1:		141 FRONT STREET
		CITY:			HAMILTON
		STATE:			D0
		ZIP:			HM 19
</SEC-HEADER>
<DOCUMENT>
<TYPE>8-K
<SEQUENCE>1
<FILENAME>form8-kxitoagreement.htm
<DESCRIPTION>8-K
<TEXT>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
	<head>
		<!-- Document created using Wdesk 1 -->
		<!-- Copyright 2018 Workiva -->
		<title>Document</title>
	</head>
	<body style="font-family:Times New Roman;font-size:10pt;">
<div><a name="sd2de8a16350a493785636214c3d3b4f4"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:18pt;"><font style="font-family:inherit;font-size:18pt;font-weight:bold;">UNITED STATES</font></div><div style="line-height:120%;text-align:center;font-size:18pt;"><font style="font-family:inherit;font-size:18pt;font-weight:bold;">SECURITIES AND EXCHANGE COMMISSION</font></div><div style="line-height:120%;padding-bottom:9px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Washington, DC 20549</font></div><div style="line-height:120%;text-align:center;font-size:18pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:46%;"></td><td style="width:27%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div><font style="font-family:inherit;font-size:18pt;font-weight:bold;">FORM 8-K</font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:46%;"></td><td style="width:27%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Current Report</font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Pursuant to Section&#160;13 OR 15(d)</font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">of the Securities Exchange Act of 1934</font></div><div style="line-height:120%;padding-bottom:9px;padding-top:9px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Date of Report (Date of earliest event reported): August 31, 2018</font></div><div style="line-height:120%;text-align:center;font-size:24pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:46%;"></td><td style="width:27%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div><font style="font-family:inherit;font-size:24pt;font-weight:bold;">ASPEN INSURANCE HOLDINGS LIMITED</font></div><div style="line-height:120%;padding-bottom:9px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">(Exact name of registrant as specified in its charter)</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:46%;"></td><td style="width:27%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:34%;"></td><td style="width:33%;"></td><td style="width:33%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Bermuda</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">001-31909</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Not Applicable</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-top:2px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">(State or other jurisdiction</font></div><div style="padding-bottom:2px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">of incorporation)</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-top:2px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">(Commission</font></div><div style="padding-bottom:2px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">File Number)</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-top:2px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">(I.R.S. Employer</font></div><div style="padding-bottom:2px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">Identification No.)</font></div></td></tr></table></div></div><div style="line-height:120%;padding-top:16px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">141 Front Street</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Hamilton HM 19</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Bermuda</font></div><div style="line-height:120%;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">(Address of principal executive offices)</font></div><div style="line-height:120%;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">(Zip Code)</font></div><div style="line-height:120%;padding-top:9px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Registrant&#8217;s telephone number, including area code: (441)&#160;295-8201</font></div><div style="line-height:120%;padding-top:12px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Not Applicable</font></div><div style="line-height:120%;padding-bottom:9px;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;font-weight:bold;">(Former name or former address, if changed since last report)</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:46%;"></td><td style="width:27%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:9px;padding-top:12px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:3%;"></td><td style="width:97%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:3%;"></td><td style="width:97%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:3%;"></td><td style="width:97%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:3%;"></td><td style="width:97%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))</font></div></td></tr></table></div><font style="font-family:inherit;font-size:10pt;">Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR &#167;230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR &#167;240.12b-2).</font></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:99.609375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:3%;"></td><td style="width:97%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Emerging growth company</font></div></td></tr></table></div><font style="font-family:inherit;font-size:11pt;">I</font><font style="font-family:inherit;font-size:10pt;">f an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:99.609375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:3%;"></td><td style="width:97%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;height:16px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:16px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:174%;text-align:left;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sc472db588e744140b5863a70e258332f"></a></div><div style="line-height:120%;padding-bottom:6px;padding-top:6px;text-align:left;-sec-extract:summary;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Section 1 &#8212;Registrant&#8217;s Business and Operations</font></div><div style="line-height:120%;padding-bottom:6px;padding-top:6px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Item 1.01 Entry into a Material Definitive Agreement</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On August 31, 2018, Aspen Insurance UK Services Limited, Aspen Insurance U.S. Services Inc. and Aspen Bermuda Limited entered into an Outsourcing Agreement (the &#8220;Agreement&#8221;) with Cognizant Worldwide Limited, a company registered in England (&#8220;Cognizant&#8221;). Pursuant to the Agreement, Cognizant will provide Aspen  Insurance Holdings Limited and its subsidiaries (collectively, &#8220;Aspen&#8221;) with information technology services to enable Aspen to deliver greater operating effectiveness and efficiencies. The Agreement is effective August 31, 2018 and shall have an initial term period of five years from October 1, 2018. Aspen has the right to extend the Agreement for an additional two year term.</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The Agreement has minimum service levels that Cognizant must meet or exceed. Cognizant will progressively assume responsibility for these services during a phased transition period that will extend over nine months in line with a transition plan. Certain of Aspen&#8217;s employees will become employees of Cognizant.</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The compensation structure under the Agreement includes a combination of fixed and variable fees which may fluctuate, as set forth in the Agreement, based on Aspen&#8217;s actual use of Cognizant&#8217;s services. Based on the currently projected usage of services, Aspen expects to pay Cognizant approximately $65 million during the initial five-year term of the Agreement. Additionally, Aspen has the right to periodically compare the charges under the Agreement to the market prices for comparable services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The Agreement contains customary representations and warranties and indemnity, termination and default provisions. The Agreement contains both general and specific liability caps which limits Aspen&#8217;s liability under the Agreement to a percentage of annual charges or a fixed cap and, in the case of Cognizant, to the greater of a percentage of annual charges or various fixed caps for specific breaches. </font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Aspen may terminate the Agreement for any reason by providing ninety days&#8217; prior written notice. In addition, Aspen may terminate the Agreement as a result of, among other things, a material breach if not cured within a specified time, insolvency, persistent breaches, failure to meet key milestones, material adverse change as defined in the Agreement or particular circumstances constituting a change in control.</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The foregoing summary of the terms and conditions of the Agreement does not purport to be complete and is subject to, and qualified in its entirety, by reference to the Agreement which is filed as Exhibit 10.1.</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Safe Harbor for Forward-Looking Statements</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Some of the statements in this Form 8-K include forward-looking statements which reflect Aspen&#8217;s current views with respect to future financial or operating performance. Statements that include the words &#8220;expect,&#8221; &#8220;assume,&#8221; &#8220;objective,&#8221; &#8220;intend,&#8221; &#8220;plan,&#8221; &#8220;believe,&#8221; &#8220;do not believe,&#8221; &#8220;aim,&#8221; &#8220;project,&#8221; &#8220;anticipate,&#8221; &#8220;seek,&#8221; &#8220;will,&#8221; &#8220;likely,&#8221; &#8220;estimate,&#8221; &#8220;may,&#8221; &#8220;continue,&#8221; &#8220;guidance,&#8221; &#8220;outlook,&#8221; &#8220;trends,&#8221; &#8220;future,&#8221; &#8220;could,&#8221; &#8220;would,&#8221; &#8220;should,&#8221; &#8220;target,&#8221; &#8220;on track&#8221; and similar statements of a future or forward-looking nature identify forward-looking statements for purposes of the U.S. federal securities laws or otherwise. &#160;Aspen intends these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements in the Private Securities Litigation Reform Act of 1995.</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">All forward-looking statements address matters that involve risks and uncertainties. Accordingly, there are or will be important factors that could cause actual results to differ materially from those indicated in the forward-looking statements. For a more detailed description of these uncertainties, please refer to Item 1A, Risk Factors, in Aspen&#8217;s Annual Report on Form 10-K filed for the year ended December 31, 2017 as filed with the U.S. Securities and Exchange Commission.</font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Aspen undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments or otherwise. &#160;&#160;Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the dates on which they are made.</font></div><div style="line-height:120%;text-align:justify;text-indent:28px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Section 9 &#8212; Financial Statements and Exhibits</font></div><div style="line-height:120%;padding-bottom:6px;padding-top:6px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Item 9.01 Financial Statements and Exhibits</font></div><div style="line-height:120%;padding-bottom:6px;padding-top:6px;text-align:left;text-indent:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">(d)   The following exhibit (portions of which have been omitted pursuant to a request for confidential treatment) is filed as part of this report: </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><a style="text-decoration:underline;color:#0000FF;-sec-extract:exhibit;" href="exhibit101itoagreement.htm"><font style="font-family:inherit;font-size:10pt;">Outsourcing Agreement, dated August 31, 2018, between Aspen Insurance UK Services Limited, Aspen Insurance U.S. Services Inc., Aspen Bermuda Limited and Cognizant Worldwide Limited</font></a><font style="font-family:inherit;font-size:10pt;">. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sc3310d5ae70142c494d06b8727c9ea12"></a></div><div style="line-height:174%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">SIGNATURES</font></div><div style="line-height:120%;padding-bottom:9px;padding-top:12px;text-align:justify;text-indent:32px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:100%;border-collapse:collapse;text-align:left;"><tr><td colspan="7"></td></tr><tr><td style="width:37%;"></td><td style="width:2%;"></td><td style="width:5%;"></td><td style="width:12%;"></td><td style="width:7%;"></td><td style="width:2%;"></td><td style="width:35%;"></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td colspan="3" style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-top:2px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">ASPEN INSURANCE HOLDINGS LIMITED</font></div><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">(Registrant)</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td colspan="2" style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td colspan="2" style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td colspan="2" style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:20px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Dated: September 7, 2018</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">By:</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">/s/ Scott Kirk</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Name:</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Scott Kirk</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Title:</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Group Chief Financial Officer</font></div></td></tr></table></div></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div>	</body>
</html>
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-10.1
<SEQUENCE>2
<FILENAME>exhibit101itoagreement.htm
<DESCRIPTION>EXHIBIT 10.1
<TEXT>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
	<head>
		<!-- Document created using Wdesk 1 -->
		<!-- Copyright 2018 Workiva -->
		<title>Exhibit</title>
	</head>
	<body style="font-family:Times New Roman;font-size:10pt;">
<div><a name="s935c55fb19d24c5c82c7877f25006d3f"></a></div><div></div><div><br></div><div style="line-height:120%;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXHIBIT 10.1</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIS EXHIBIT AND THE ACCOMPANYING SCHEDULES HAVE BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST. REDACTED MATERIAL IS MARKED WITH [***] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;text-decoration:underline;">DATED                                                                                           31 August 2018</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">(1)   ASPEN INSURANCE UK SERVICES LIMITED</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">- and -</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">(2)   ASPEN INSURANCE U.S. SERVICES INC.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">- and -</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">(3)   ASPEN BERMUDA LIMITED</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">- and -</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">(4)   COGNIZANT WORLDWIDE LIMITED</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">OUTSOURCING AGREEMENT</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CONTENTS</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sB1724DC9775BD7BEE898A44D83381579"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART A DEFINITIONS AND INTERPRETATION</font></a><font style="font-family:inherit;font-size:11pt;">6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s49254FA8D1799DA04990A44D83733D45"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">1.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">DEFINITIONS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s5CEDCA6D3AADCB6069D9A44D838D8453"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">2.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">INTERPRETATION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sF305708EC61B8802D9C3A44D83BF765A"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART B TERM AND SERVICE PROVISION</font></a><font style="font-family:inherit;font-size:11pt;">7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s8FD659825A24251B05ABA44D83E0B536"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">3.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">TERM</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s51F36E6065B947448788A44D8412CE6A"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">4.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">SERVICES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s963E01DF9121A57549A0A44D84324DB3"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">5.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">DELAY</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sA0875569CC4FF58EFCDFA44D8465F998"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">6.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">ACCEPTANCE</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s2F037756CEF1EB741D30A44D8488664B"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">7.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">TRANSITION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sC2DB8FB3295A688086F8A44D84C04B2A"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">8.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">Governance, Reporting and Performance</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s2B062F81791D1CD35504A44D84DC0329"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">9.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CHANGE CONTROL</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;16</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s4F48801C65C794573671A44D850CB3F7"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART C PERFORMANCE AND QUALITY</font></a><font style="font-family:inherit;font-size:11pt;">16</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s2685AB6B5BC75C1ED20FA44D852CA827"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">10.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">Holdback, Service Levels and Liquidated Damages</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;16</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s2550C026F08A48D9A113A44D855E977D"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">11.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">SERVICE IMPROVEMENT AND ADVANCES IN TECHNOLOGY</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;17</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s651D5E2B645E2A336BA2A44D85815B43"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">12.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">TRANSFORMATION OPPORTUNITIES AND REFERENCE</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;18</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sFFA96310866F9464DE7CA44D85B3E80D"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART D OPERATION OF THE SERVICES</font></a><font style="font-family:inherit;font-size:11pt;">18</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s55C69163B45D7F59C5FBA44D85D6952F"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">13.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">ASSETS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;18</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sC5E5C954BEC119A3732AA44D860704C5"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">14.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CO-OPERATION AND THIRD PARTY CONTRACTS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;19</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s299E56566B9CFDE2AAF8A44D8627B3F3"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">15.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PERSONNEL</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;21</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s7A348B423E88B4B25E86A44D865A3B90"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">16.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">SERVICE LOCATIONS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;22</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s4839B4C04058788E72E5A44D867BB7AC"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">17.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">SUBCONTRACTORS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;22</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s1BF9D28CA1AB33460DF7A44D86AD3F69"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">18.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">DATA AND SECURITY REQUIREMENTS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;23</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s3A99E608E9806A4F6D53A44D86CD09F8"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">19.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">DISASTER RECOVERY</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;25</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sF73B799550801FA1FA98A44D8700B8CD"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">20.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">REGULATORY MATTERS AND AUDIT RIGHTS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;25</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s2D9A0085AF9DD39F560AA44D872EB19A"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">21.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CUSTOMER DEPENDENCIES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;28</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sCC52135E06EDA1BD960DA44D8753528D"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART E PAYMENT</font></a><font style="font-family:inherit;font-size:11pt;">29</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s7A5243AE09186D953F83A44D87748A4B"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">22.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CHARGES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;29</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s094D5D4B4521249A88EBA44D87A74328"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">23.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">TAX</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;30</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s14F2E312EF7817965727A44D87C8E392"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">24.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">Value for Money/Benchmarking</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;30</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s45C07093BE72CE563D61A44D8801DC09"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART F INTELLECTUAL PROPERTY, CONFIDENTIALITY AND DATA PROTECTION</font></a><font style="font-family:inherit;font-size:11pt;">31</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s5F63ABD3F173ACB68B94A44D881B7D04"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">25.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">INTELLECTUAL PROPERTY RIGHTS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;31</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s08BA4A62EC394E4C2B83A44D884CA475"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">26.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CONFIDENTIAL INFORMATION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;35</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s757B08D85E952F9624F6A44D886F0143"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">27.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">DATA PROTECTION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;36</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sD3FF8310F55B76947FD2A44D88A18E96"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">28.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PUBLICITY</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;38</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s72205FC718DA1E3E19F9A44D88C24B04"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART G REPRESENTATIONS, WARRANTIES AND INDEMNITIES</font></a><font style="font-family:inherit;font-size:11pt;">39</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s82A190DE948E9DBF796DA44D88F395FA"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">29.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">REPRESENTATIONS AND WARRANTIES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;39</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sA625CE1F6277A30F0641A44D8915833E"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">30.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">INDEMNITIES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;40</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s5C1A33A56FE80447AFB6A44D8946942D"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART H IMPACT OF A FAILURE TO PERFORM</font></a><font style="font-family:inherit;font-size:11pt;">42</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s57F70E1CBAC0577682D0A44D89698FDD"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">31.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">FORCE MAJEURE</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;43</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sD252E9B3A3842DCC7B4AA44D899AF44C"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">32.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">STEP IN</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;43</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s5778AAAD4AAD2E36AF56A44D89BC034B"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">33.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">ENHANCED CO-OPERATION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;44</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s772DE132FB864DB7DED9A44D89EF7448"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">34.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">LIABILITY</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;47</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sB0ABBE07B5D1D192667CA44D8A10F58F"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">35.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">INSURANCE</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;50</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s656080F76BE50860D49EA44D8A41E244"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART I TERMINATION</font></a><font style="font-family:inherit;font-size:11pt;">51</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sD0A465D39E0911FC5C73A44D8A62486C"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">36.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">TERMINATION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;51</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sD454DE623ACB10720FAAA44D8A962A7C"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">37.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">Termination Assistance/Exit</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;53</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:600px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s516A663331F7083CA274A44D8AB72ECB"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">PART J MISCELLANEOUS PROVISIONS</font></a><font style="font-family:inherit;font-size:11pt;">54</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sA6A14ACD14B5A48FDD07A44D8AEFC086"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">38.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">COMPLIANCE WITH LAWS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;54</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s2CF8B4C0EC7ED15D7E23A44D8B09768C"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">39.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">TRANSFER OF THIS AGREEMENT</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;54</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s777CCDC66913679C8CB1A44D8B3A8DAE"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">40.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">NO PARTNERSHIP, AGENCY ETC</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;55</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sF3889EC3C853F1EF8D6EA44D8B5CFC78"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">41.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">NOTICES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;55</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sDEA08212F1194549A090A44D8B8FC3BA"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">42.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">THIRD PARTY RIGHTS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;55</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sE417C3A8C15E96618FB3A44D8BAF35ED"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">43.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">SURVIVAL</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;56</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sA3EF860B55A11D5934EFA44D8BE97E84"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">44.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">SEVERABILITY</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;56</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s4A1A9F34AB6408106023A44D8C0356DD"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">45.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">ENTIRE AGREEMENT</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;56</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sCEAA5E4D4CDC30ED684BA44D8C3C5B63"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">46.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">WAIVER</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;56</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sBD7C0204D8CB568660A9A44D8C57B467"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">47.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CORPORATE SOCIAL RESPONSIBILITY, COMPLIANCE WITH LAWS AND LLOYDS CENTRE OF EXCELLENCE</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;57</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sCB5EFEAD467DE80DBC94A44D8C89562C"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">48.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">CUMULATIVE REMEDIES</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;59</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s4ACBD8E25DE408A41B6DA44D8CAA2248"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">49.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">DISPUTE RESOLUTION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;59</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#s9702626623334A3D5D50A44D8CEED7D6"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">50.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">COUNTERPARTS</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;60</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:11pt;"><a style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;" href="#sD77E57D55D41F284B7A3A44D8CFCC88D"><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">51.</font></a><font style="font-family:inherit;font-size:11pt;"></font><font style="font-family:inherit;font-size:11pt;color:#0000ff;text-decoration:underline;">GOVERNING LAW AND JURISDICTION</font><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;60</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SCHEDULES </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 1&#160;&#160;&#160;&#160;Definitions</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 2&#160;&#160;&#160;&#160;Service Descriptions</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 3&#160;&#160;&#160;&#160;Service Levels and Service Credits </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 4&#160;&#160;&#160;&#160;Customer Dependencies </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 5&#160;&#160;&#160;&#160;Sub-Contractor List</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 6&#160;&#160;&#160;&#160;Standards and Policies</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 7&#160;&#160;&#160;&#160;Security - IT and Physical</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 8&#160;&#160;&#160;&#160;Transition and Transformation</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 9 &#160;&#160;&#160;&#160;Form of Local Agreement</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 10&#160;&#160;&#160;&#160;Charging and Invoicing</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 11&#160;&#160;&#160;&#160;Benchmarking </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 12&#160;&#160;&#160;&#160;Governance and Service Management</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 13&#160;&#160;&#160;&#160;Contract Change Control Procedure</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 14 &#160;&#160;&#160;&#160;Service Integration</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 15&#160;&#160;&#160;&#160;Exit Plan and Service Transfer Arrangements</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 16&#160;&#160;&#160;&#160;Business Continuity and DR Plan</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 17&#160;&#160;&#160;&#160;Human Resources Provisions</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 18&#160;&#160;&#160;&#160;Key Personnel</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 19&#160;&#160;&#160;&#160;COTS Vendor Usage Restrictions and Related Obligations</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 20 &#160;&#160;&#160;&#160;SOW and Work Request Pro formas</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 21&#160;&#160;&#160;&#160;Data Transfer and Processing</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Schedule 22&#160;&#160;&#160;&#160;Locations and Site Licence </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">THIS AGREEMENT</font><font style="font-family:inherit;font-size:11pt;">&#32;is made on August 31, 2018                                   &#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">BETWEEN: </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(1)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASPEN INSURANCE UK SERVICES LIMITED</font><font style="font-family:inherit;font-size:11pt;">&#32;a company incorporated in England with registered number 04270446, whose registered office is at 30 Fenchurch Street, London EC3M 3BD (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">UK Customer</font><font style="font-family:inherit;font-size:11pt;">&#8221;); </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(2)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASPEN INSURANCE U.S. SERVICES INC.</font><font style="font-family:inherit;font-size:11pt;">&#32;a company incorporated in Delaware, United States, whose registered office is at 251 Little Falls Drive, Wilmington, DE 19808 (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">US Customer</font><font style="font-family:inherit;font-size:11pt;">&#8221;);</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(3)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASPEN BERMUDA LIMITED</font><font style="font-family:inherit;font-size:11pt;">&#32;a company incorporated in Bermuda with company number 127314 and registration number 32866, whose registered office is at 141 Front Street, Hamilton, HM 19, Bermuda (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Bermuda Customer</font><font style="font-family:inherit;font-size:11pt;">&#8221;); and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(4)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">COGNIZANT WORLDWIDE LIMITED </font><font style="font-family:inherit;font-size:11pt;">a company incorporated in England with registered number 07195160, whose registered office is at 1 Kingdom Street, Paddington Central, London W2 6BD (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider</font><font style="font-family:inherit;font-size:11pt;">&#8221;).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Together, the UK Customer, the US Customer and the Bermuda Customer are referred to in this Agreement in the singular form as the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Customer</font><font style="font-family:inherit;font-size:11pt;">&#8221;. </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">WHEREAS</font><font style="font-family:inherit;font-size:11pt;">: </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(A)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer wishes to outsource the provision and management of its information technology services to the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:0px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(B)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer&#8217;s information technology services are currently undertaken in-house and pursuant to certain third party supply agreements (including the Legacy Agreements). Under this Agreement such services shall be separated from that arrangement and provided by the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:0px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(C)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider is experienced in providing information technology services, including the provision of digital, technology and operations services and wishes to be responsible for the provision and management of the Customer&#8217;s information technology services functions. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:0px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(D)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer issued a request for proposal (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">RFP</font><font style="font-family:inherit;font-size:11pt;">&#8221;) on 29 January 2018, and the Service Provider responded to the RFP (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Response</font><font style="font-family:inherit;font-size:11pt;">&#8221;) on 26 February 2018 and submitted its best and final offer (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">BAFO</font><font style="font-family:inherit;font-size:11pt;">&#8221;) on 8 May 2018. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:0px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(E)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">On the basis of the Service Provider&#8217;s Response, BAFO and subsequent discussions between the Parties, the Customer agreed to enter into negotiations with the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">(F)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer now therefore wishes to procure and the Service Provider wishes to provide the Services to the Customer, subject to and in accordance with the terms and conditions set out in this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">IT IS AGREED</font><font style="font-family:inherit;font-size:11pt;">&#32;as follows: </font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#8195;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART A DEFINITIONS AND INTERPRETATION</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">DEFINITIONS </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In this Agreement, unless the context otherwise requires, the capitalised terms used herein shall have the meanings set out in Schedule 1 (Definitions).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">INTERPRETATION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In this Agreement a reference to: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">a &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">person</font><font style="font-family:inherit;font-size:11pt;">&#8221; includes bodies corporate and unincorporated associations of people;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">a clause, Schedule, paragraph, section, Exhibit, Appendix or Annex are, except where otherwise stated, a reference to a clause, Schedule, paragraph, section, Exhibit, Appendix  or Annex to this Agreement.  The Schedules form part of this Agreement and shall be read as though they were set out in this Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">a word importing one gender shall (where appropriate) include any other gender and a word importing the singular shall (where appropriate) include the plural and vice versa;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any statute or statutory provision includes, except where otherwise stated, the statute or statutory provision as amended, consolidated or re-enacted from time to time and includes any subordinate legislation made under the statute or statutory provision (as so amended, consolidated or re-enacted) from time to time;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">including</font><font style="font-family:inherit;font-size:11pt;">&#8221;, &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">includes</font><font style="font-family:inherit;font-size:11pt;">&#8221; and &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">in</font><font style="font-family:inherit;font-size:11pt;">&#32;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">particular</font><font style="font-family:inherit;font-size:11pt;">&#8221; are illustrative, none of them shall limit the sense of the words preceding it and each of them shall be deemed to incorporate the expression &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">without limitation</font><font style="font-family:inherit;font-size:11pt;">&#8221;.  &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Other</font><font style="font-family:inherit;font-size:11pt;">&#8221; and &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">otherwise</font><font style="font-family:inherit;font-size:11pt;">&#8221; are also illustrative and shall not limit the sense of the words preceding them;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">words denoting persons include bodies corporate and unincorporated associations and vice versa where the context requires. The words &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">subsidiary</font><font style="font-family:inherit;font-size:11pt;">&#8221; and &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">holding</font><font style="font-family:inherit;font-size:11pt;">&#32;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">company</font><font style="font-family:inherit;font-size:11pt;">&#8221; shall have the meanings given to them in section 1159 and schedule 6 of the Companies Act 2006;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the index and headings in this Agreement and any descriptive notes in brackets are for convenience only and shall not affect its interpretation; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.1.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in the case of any inconsistency between any provision of the Schedules to this Agreement and any term of this Agreement the latter shall prevail.  In the case of any inconsistency between any provision of the Annexes or Appendices and any provision of the Schedules, the latter shall prevail.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART B TERM AND SERVICE PROVISION</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">TERM</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The term of this Agreement shall begin on the Effective Date and shall expire (unless terminated earlier or extended in accordance with the Agreement) five (5) years from 1 October 2018 (such period being the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Initial Term</font><font style="font-family:inherit;font-size:11pt;">&#8221;), such date being the planned date for completion of the core transition and migration activities, whether or not such activities are successfully concluded by that date (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">First Service Commencement Date</font><font style="font-family:inherit;font-size:11pt;">&#8221;) (each subsequent transfer of a service being a &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Subsequent Service Commencement Date</font><font style="font-family:inherit;font-size:11pt;">&#8221; and together them all being a &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Commencement Date</font><font style="font-family:inherit;font-size:11pt;">&#8221;). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may, in its sole discretion, extend the Initial Term by a further period of two (2) years from the expiry of the Initial Term, by giving written notice to the Service Provider at least ninety (90) days prior to the expiry of the Initial Term or an extension period, as applicable.   </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide notice to the Customer of the expiry of the Initial Term and any extension period at least one hundred and eighty (180) days prior to the same.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may require that Local Agreements and/or Statements of Work are put in place between its Affiliates and the Service Provider or, exceptionally, its Affiliates (it being agreed that wherever possible such arrangements shall be made with the Service Provider only) pursuant to which the provision of local delivery of certain of the Services may be managed or Change Project (under Statements of Work) provided. The Service Provider agrees that subject always to agreement on the appropriate invoicing and taxation arrangements it shall not unreasonably withhold its consent to the agreement of such Local Agreements and further agrees that any such Local Agreements shall (subject always to the liability provisions of clause 34) incorporate all of the terms of this Agreement save as specified and agreed by the executing parties in such Local Agreement and approved in writing by the relevant Customer(s) and the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties have agreed that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the UK Customer shall be entitled (acting as agent) to make decisions and provide instructions to the Service Provider and its Affiliates pursuant to this Agreement as &#8220;the Customer&#8221; for and on behalf of each of the US Customer and the Bermuda Customer and references to the Customer instructing the Service Provider or otherwise engaging with it in relation to the provision of instructions hereunder shall be understood to mean that, save with respect to SOWs entered into by the US Customer or the Bermuda Customer to which the UK Customer is not a party, the UK Customer can provide such instructions for and on behalf of the US Customer and the Bermuda Customer (and in the event of any conflict between any instructions received by the Service Provider from the UK Customer and either of the US Customer or the Bermuda Customer, the instructions of the UK Customer as agent will prevail); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the UK Customer shall procure that the relevant Customer entity complies with the requirements of the relevant Customer Dependencies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">notwithstanding clause 3.5.1, the UK Customer may appoint a local representative from each of the other Customers to give instructions to the Service Provider and its Affiliates working &#8220;on the ground&#8221; (a &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Local Manager</font><font style="font-family:inherit;font-size:11pt;">&#8221;), such appointment to be set out in writing between the Parties.  In the event of any conflict between the Local Manager&#8217;s instructions and any instruction from the UK Customer, the instruction of the UK Customer shall prevail;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the UK Customer, the US Customer and the Bermuda Customer shall have joint and several liability under this Agreement and any SOW to which they are all parties;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the US Customer and the Bermuda Customer each hereby formally appoints the UK Customer as its agent for service of legal proceedings and hereby authorises the UK Customer to execute SOWs, formal variations to this Agreement and Change Control Notes on its behalf;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any SOW or Change Control Note to which all three of the UK Customer, the US Customer and the Bermuda Customer are party shall be executed by each such entity albeit that, pursuant to clause 3.5.3, the execution may be carried out by the UK Customer for and on behalf of the US Customer and the Bermuda Customer respectively;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">invoices for the Charges payable in respect of Services delivered to all of the UK Customer, the US Customer and the Bermuda Customer under this Agreement and SOWs entered into by all three Customer Parties shall be apportioned in accordance with the mechanisms set out in Schedule 10 (Pricebook, Charges and Invoicing); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">pursuant to clause 34.10, the UK Customer shall be the only Party entitled to bring a claim against the Service Provider in connection with this Agreement or any SOW to which (i) all three of the UK Customer, the US Customer and the Bermuda Customer are party; or (ii) the UK Customer and one of the US Customer and the Bermuda Customer are a party. Accordingly, where a loss is suffered by a Customer (the UK Customer, US Customer or Bermuda Customer) under this Agreement or a SOW to which all three of the UK Customer, US Customer and Bermuda Customer are parties then the UK Customer shall bring that claim (unless prohibited by law); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:108px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.5.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where the UK Customer is not a party to any SOW and there is more than one other Customer entity contracting, then the Parties agree that: </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:102px;"><font style="font-family:inherit;font-size:10pt;">3.5.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the SOW shall set out applicable terms for governance and management of the SOW in place of the terms of this clause 3.5 and appoint a managing agent;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:102px;"><font style="font-family:inherit;font-size:10pt;">3.5.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the relevant Customer contracting entities shall have joint and several liability under that SOW; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:102px;"><font style="font-family:inherit;font-size:10pt;">3.5.9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">appropriate mechanisms for invoicing in relation to each relevant Customer contracting entity shall be set out in the SOW; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:102px;"><font style="font-family:inherit;font-size:10pt;">3.5.9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the party nominated as the managing agent for the purposes of that SOW under 3.5.9.1 shall be the only party entitled to bring claims for losses suffered under that SOW (unless prohibited by law).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:160px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties agree that this Agreement is intended to replace the Legacy Agreements and that the Legacy Agreements shall terminate on the later of the Effective Date or the date on which the services described in the Legacy Agreements are transitioned to become the responsibility of the Service Provider under this Agreement. The Parties will work together in good faith with the objective of achieving such transfer by the start of Contract Year 1 however the Parties acknowledge that the associated charging benefits agreed between the Parties will take effect from 1 September 2018.  The Parties further agree that notwithstanding anything to the contrary set out in a Legacy Agreement, the termination of such Legacy Agreement and, to the extent relevant, the transfer of services to become Services under this Agreement shall not give rise to any early termination or other penalty or cost under the applicable Legacy Agreement or otherwise and this agreement reached in this clause shall be deemed to be a valid variation of the terms of each applicable Legacy Agreement. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SERVICES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">General</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide the Services to the Customer and the Customer Group in accordance with the terms of the Agreement and also: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in accordance with the requirements set out in the applicable Schedules save for immaterial or cosmetic deviations;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">with diligence, professionalism and in accordance with Good Industry Practice;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">with sufficient, suitably trained and qualified resources to provide the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in a cost-effective manner, but without prejudice to the level of quality and performance required;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in accordance with the relevant time frames specified or if none are specified, within a reasonable time frame;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in material compliance with the Customer Standards and Policies made available to it in writing from time to time (with changes to the versions listed in Schedule 6 notified by Customer to Service Provider and managed via the Contract Change Control Procedure);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">to meet or exceed any Service Levels; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.1.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">at Customer Locations or from Service Provider Service Locations approved in writing by the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall adopt processes and related behaviour that shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">support closely the Customer&#8217;s business model and business objectives;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">enable the Customer and its Service Provider to respond promptly and effectively to predictable and unpredictable change;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">promote rational, fact based problem solving;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">increase ease of communication and understanding;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">increase openness, reliability and consistency;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">facilitate the identification and deployment of creative solutions to optimise value; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">reflect the partnership principles set out in the annex that will form part of the Schedule 12 (Governance and Service Management). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer considers &#8220;scope creep&#8221; to be a particular risk in any outsourcing project and considers that its suppliers, as experts in the field, should take responsibility for managing the downside risk of scope creep. Accordingly, if any services, functions or responsibilities are not specifically described in the Agreement or any are required for, incidental to or customarily included in, the performance and provision of the Services they shall be implied by and automatically included within the applicable Schedule and the agreed Charges, to the same extent and the same manner as if specifically described in the Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Services shall be deemed to include:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any services, functions or responsibilities performed within the twelve (12) month period immediately preceding the Effective Date by the Customer&#8217;s employees, agents and/or contractors whose functions were displaced as a result of this Agreement, even if the service, function or responsibility is not specifically described in this Agreement unless such function or responsibility is specifically identified in this Agreement as either no longer being required or as being the responsibility of the Customer; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any services, functions and responsibilities reflected in those categories of the Customer&#8217;s budget that the Service Provider is assuming pursuant to the Agreement unless the same are specifically identified in this Agreement as either no longer being required or as being the responsibility of the Customer,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:93px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">provided in each case such services, functions and responsibilities are (i) required for and (ii) incidental to, or customarily included in, the Services.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall increase or decrease the amount of the Services according to the agreed forecast (pursuant to Schedule 2, Annex 5, Section 4.10 in respect of Change Management Services and paragraph 18 of Schedule 10 in respect of the Run Services) demand for these Services, the Customer&#8217;s other requirements and, in any event, the Customer reserves the right to add or remove Services. Such additions or removals shall be effected using the systems agreed in the applicable Service Description, Schedule 10 (Pricebook, Charges and Invoicing) or pursuant to the Contract Change Control Procedure.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Except as otherwise expressly provided in this Agreement, the Service Provider shall be responsible for providing all the facilities, personnel and other resources necessary to provide the Services.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer reserves the right, in its sole discretion, to provide any or all of the Services itself or to contract with third party suppliers to perform all or any part of the Services at any time.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Suspension</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In respect of Transition, Committed Transformation and Change Management Services related project work only, the Customer shall have the right to suspend the provision of Services at any time where either: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the provision of Services is, in the Customer&#8217;s reasonable opinion, having an adverse impact on the Customer&#8217;s business or the experience of its customers or staff; or  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider is in material breach of its obligations in respect of the Services that the Customer wishes to suspend.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For Transition and Committed Transformation, the provisions for suspension are as set out in paragraph 9 of Schedule 8 (Transition and Transformation).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In relation to Change Management Services related project work (i.e. where clause 4.9 does not apply), the suspension terms in this clause 4.10 and clause 4.11 shall apply. In the event of suspension pursuant to clause 4.8:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider shall immediately cease providing the affected Change Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">where suspension takes place pursuant to clause 4.8.1 (suspension because of adverse impact):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">4.10.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider shall continue to charge for the project team at the applicable Rate Card day rate for a period of [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">], following which the Charges shall be reduced to [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] percent </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:144px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">([</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]%) of the applicable Rate Card day rate for the personnel engaged on the project at the time; and</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">4.10.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Liquidated Damages and other remedies shall not apply during the period of delay caused by the suspension; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:102px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:54px;"><font style="font-family:inherit;font-size:10pt;">4.10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">where suspension takes place pursuant to clause 4.8.2 (suspension for material breach):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">4.10.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">save to the extent any ramp down benching or other costs are agreed in this Agreement or the applicable SOW, the Service Provider shall [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">4.10.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider shall engage in good faith discussions with the Customer in relation to potential resolutions of the breach giving rise to the suspension but, during the period of delay caused by the suspension the Customer agrees that the Service Provider shall be relieved from any duty to pay Liquidated Damages;  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:160px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">on restarting the provision of any suspended Change Management Services related project work, the Parties shall agree revised Key Milestones (and any suspended Liquidated Damages shall apply to those revised Key Milestones) and project plans. In this regard the Parties agree that the default position will be that the Key Milestones and project plans will be moved by a period equal to the period of suspension (adjusted to reflect any additional or missed public holidays and/or amended Customer requirements/constraints) unless either Party can demonstrate that a different basis of adjustment should apply. For the avoidance of doubt, any Liquidated Damages and other contractual remedies shall apply to these new dates once agreed; and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the period of suspension shall last no longer than three (3) months.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall have the right to require that any Services suspended pursuant to clause 4.8 restart at any time upon at least one (1) week&#8217;s notice provided that if suspension occurs pursuant to clause 4.8.2 and the period of suspension continues for longer than two (2) months,  at least two (2) weeks&#8217; notice shall be required.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider agrees that the Customer has the right to call off project work under Statements of Work incorporating the full terms of this Agreement and the particular arrangements for doing so are set out in paragraphs 4.4 and 4.5 of Annex 5 of Schedule 2 (Change Management Services).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">DELAY</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider becomes aware that the provision of the Services or any other activity under this Agreement is being, or in its reasonable estimation is likely to be, delayed or interrupted (for whatever reason), such that it shall not meet any of its obligations under this Agreement, then the Service Provider shall, unless otherwise agreed by the Customer, give written notice immediately to the Customer of the relevant circumstances (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Delay Notice</font><font style="font-family:inherit;font-size:11pt;">&#8221;).  The giving of such notice shall not prejudice the Customer&#8217;s rights under this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Delay Notice shall: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">identify the cause or causes of the delay or interruption;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">state whether, and to what extent, the delay or interruption is, or is expected to be, caused by a Force Majeure Event;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">provide details of the delay or interruption and its expected duration;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">identify clearly which Services, Milestones (if any), Performance Standards and/or other Agreement obligations are likely to be affected and, in the reasonable opinion of the Service Provider, the extent to which they are likely to be affected; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">identify as far as possible the extent to which the Service Provider&#8217;s fulfilment of the relevant obligations under this Agreement will be delayed, interrupted or otherwise affected.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider fails to achieve a Milestone, at no additional charge to the Customer, and without prejudice to the Customer&#8217;s other rights, the Service Provider shall (as the case may be): </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">continue to provide the Services so as to meet the Milestone or complete Transition as soon as possible after the Milestone Date; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">re-perform the Services so as to meet the Milestone or complete Transition as soon as possible after the Milestone Date, [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the delay or interruption continues for more than five (5) Business Days, the Service Provider shall provide the Customer periodically (and at least on a weekly basis) with updated information in relation to the matters referred to in clause 5.2, notwithstanding any discussions or negotiations relating to the continued performance of this Agreement following a Force Majeure Event or the Customer exercising its other rights.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ACCEPTANCE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where applicable, the Parties shall agree and set out Acceptance Criteria for each Acceptance Item and the rest of this clause 6 shall apply.  If no such procedures or criteria are set out, the Services provided under the Agreement shall be deemed accepted upon receipted delivery to the Customer and the remaining clauses of this clause 6 shall not apply, save that in the case of documentary Deliverables any failure to comply with a requirement that they be clearly and concisely set out with no material errors or omissions shall entitle the Customer to require that they be rectified and redelivered at no additional charge.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider must undertake its own internal testing of any Acceptance Item before submitting it to the Customer for acceptance testing.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider must provide the Customer with at least seven (7) Business Days&#8217; notice prior to submitting any item for acceptance testing.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Unless otherwise agreed between the Parties, the Customer shall conduct the acceptance testing promptly after receiving the Acceptance Item and promptly notify the Service Provider whether it accepts, rejects or conditionally accepts the Acceptance Item. The Customer shall promptly issue an Acceptance Certificate if it accepts or conditionally accepts the Acceptance Item.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide all reasonable support to the Customer in relation to conducting the acceptance testing at no additional charge.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider conducts the acceptance testing, the Customer shall be entitled to observe the acceptance testing and shall provide reasonable support to the Service Provider in relation to the conduct of the acceptance testing.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If an Acceptance Item is rejected, the Customer shall provide reasons for such rejection, and the Service Provider shall remedy the relevant defects at no additional charge and re-submit the Acceptance Item to the Customer as soon as reasonably practicable but in all cases within seven (7) Business Days or such longer period as may be reasonable in the circumstances and as such longer period is stipulated in the applicable Transition Plan, Transformation Plan or Change Control Note.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If an Acceptance Item is rejected a second time, without prejudice to any other rights the Customer may have, the Customer shall have the option to: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">6.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">require the Service Provider to rectify any defects and re-submit the Acceptance Item for acceptance; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">6.8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">accept the Acceptance Item subject to an equitable reduction in fees (which shall be at least [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]%) and, in this scenario, such Acceptance Item shall be treated as if it were fully accepted; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">6.8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">immediately terminate the Service or Transition related to the Acceptance Item and any other affected Services for material breach and be refunded all Charges paid under this Agreement in connection with the same provided that all Acceptance Items related to such termination are returned to the Service Provider.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***] Notwithstanding the foregoing, the Customer agrees that if it puts an Acceptance Item into live, productive use without either the prior written consent of the Service Provider or having agreed as part of the original Acceptance Testing approach that the final test is live use or as part of any conditional acceptance that this would happen then it shall be deemed to have accepted the Acceptance Item.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Notwithstanding clause 6.9, the Service Provider may issue an invoice for the relevant Milestone payment if the Customer has not confirmed acceptance or rejection within one month of the due date for acceptance of the Acceptance Item. For the avoidance of doubt, the lack of confirmation of acceptance shall not be ground for the Customer to claim that the invoice has been improperly rendered pursuant to paragraph 3.7 of Schedule 10 (Pricebook, Charging &amp; Invoicing).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer conditionally accepts an Acceptance Item, it shall notify the Service Provider of the conditions to which the acceptance is subject and the Acceptance Item shall not be fully accepted until such conditions have been met.  The Charges related to the relevant Acceptance Item shall be subject to an equitable reduction (which shall be at least 10%), with the balance paid when the defects or backlog of issues have been completed.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">TRANSITION </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Transition Plan in Schedule 8 (Transition and Transformation) sets out details of how the current service provision shall be separated from the remaining Customer-provided activities and then migrated to the Service Provider after the Effective Date. The Service Provider shall perform the Transition and any further implementation or transformation projects:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">7.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">so as to cause minimal disruption to the business of the Customer (and in any event only that disruption agreed in the Transition Plan or other applicable Transformation Plan); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">7.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in accordance with the Milestones set out in the agreed Transition Plan (or other applicable Transformation Plan). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall be responsible for the overall management of the project and shall identify and resolve, or assist the Customer in the identification and resolution of, any problems encountered in the timely completion of each task identified in the Transition Plan (or other applicable Implementation Plan), whether the task is the responsibility of the Service Provider, the Customer or a third party.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide the Customer with weekly progress reports that describe in reasonable detail the current status of the Transition, indicate the progress of the work being performed, identify any actual or anticipated problems or delays, assess the impact of such problems or delays on the Supplier&#8217;s provision of the Services and describe all actions being taken or to be taken to remedy such problems or delays.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider further agrees that the acceptance procedure set out in clause 6 shall apply with the Acceptance Item being the effective transfer of the applicable service to the Service Provider. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Governance, Reporting and Performance </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Governance</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall comply with the Customer&#8217;s governance requirements as set out in Schedule 12 (Governance and Service Management) at no additional charge. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Procedures Manual</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall develop within 20 Business Days following the First Service Commencement Date and each subsequent Service Commencement Date and maintain (subject always to approval by the Customer) a policy and procedures manual (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Procedures Manual</font><font style="font-family:inherit;font-size:11pt;">&#8221;) that describes, at a minimum:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">how the Services are to be performed and delivered;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Equipment and Software to be used;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the relevant Documentation including operations manuals and user guides;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the quality assurance procedures approved by the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the supervision, monitoring, staffing, reporting, planning and oversight activities to be undertaken by the Service Provider;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider&#8217;s problem management escalation procedures; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">other pertinent Service Provider standards and procedures; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Standards and Policies.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall update and maintain the Procedures Manual at least annually and the Customer and the Service Provider shall agree on any policies and procedures to be included within the same.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Until the Procedures Manual is approved, the Service Provider shall perform the Services consistent with existing Customer Standards and Policies.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Escalation</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider agrees that if an agreed trigger event occurs (it being agreed that this shall include if: (i) there are repeated delivery or service failures; (ii) there is a major one-off failure such as a failure to achieve Transition Milestone Dates; (iii) and/or it fails to comply with its rectification obligations) then it will commit to executive escalation as follows:</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">as a first level of executive escalation (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Executive Escalation (a)</font><font style="font-family:inherit;font-size:11pt;">&#8221;) the Service Provider has agreed that should Executive Escalation (a) be triggered then Service Provider&#8217;s Executive Sponsor (named in the Agreement as a member of the Key Personnel) shall relocate to the Customer&#8217;s offices for four (4) full Business Days per week to lead the Service Provider&#8217;s team and to explain progress; and the Service Provider&#8217;s UK CEO or his or her nominee who shall be a main board member of the Service Provider&#8217;s UK entity shall telephone the Customer&#8217;s CEO once each week to report progress. Without prejudice to its other rights and remedies the Customer may in its sole and absolute discretion elect to waive or defer Executive Escalation (a); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">as a second level of executive escalation (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Executive Escalation (b)</font><font style="font-family:inherit;font-size:11pt;">&#8221;) the Service Provider has agreed that should Executive Escalation (a) not result in the successful resolution of the issue that gave rise to Executive Escalation (a) then the Service Provider&#8217;s UK CEO or his or her nominee who shall be member of the leadership of the Service Provider&#8217;s UK business (and not the person already identified as Executive Escalation (a)) shall relocate to the Customer&#8217;s offices for three (3) full Business Days per week to lead the Service Provider&#8217;s team and to explain and report progress. Without prejudice to its other rights and remedies the Customer may in its sole and absolute discretion elect to waive or defer Executive Escalation (b).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CHANGE CONTROL</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">No variation of this Agreement shall be effective unless made in writing, signed by or on behalf of all of the Parties and expressed to be such a variation. Pursuant to clause 3.5, the Parties agree that the UK Customer may bind all of the UK Customer, US Customer and Bermuda Customer with respect to agreeing such variations. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Day-to-day operational changes to the Services shall be effected through an operational change management process, which shall be agreed by the Parties before the first Service Commencement Date and incorporated into the Procedures Manual.  Such changes shall not result in any alteration to the Charges.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Additions of new Services, major alterations to the Services or other variations to this Agreement shall be effected through Schedule 13 (Contract Change Control Procedure).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART C PERFORMANCE AND QUALITY</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Holdback, Service Levels and Liquidated Damages </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider fails to achieve a Key Milestone for any reason other than a Force Majeure Event or a failure by the Customer to meet a Customer Dependency, without prejudice to its other rights and remedies, the Customer may claim the Liquidated Damages associated with that Key Milestone (if any) as set out in paragraph 5.5.1 of Schedule 10 (for Transition), paragraph 14.3.1 of Schedule 10 (for Committed Transformations) or an applicable SOW, in which case:  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">10.1.1&#160;&#160;&#160;&#160;the Liquidated Damages amount shall be deducted from the next invoice or paid to the Customer if there are no further invoices due to be rendered under the Agreement within thirty (30) days from the date of the invoice issued by the Customer; and</font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">10.1.2&#160;&#160;&#160;&#160;the Parties agree that the Liquidated Damages are a genuine pre-estimate of some of the loss the Customer is likely to suffer as a result of the Service Provider&#8217;s failure to achieve a Milestone,</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">and the parties agree that for Transition, Liquidated Damages shall only be payable by reference to the &#8216;Go Live&#8217; Milestone.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties acknowledge that, prior to the Service Commencement Date for a particular Service Tower, the mechanisms in Schedule 3 (Service Levels and Service Credits) and clause 32 (Step-In) are not applicable.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where a Transition or Committed Transformation is delayed and the Service Provider becomes liable for the delayed savings intended to be delivered by that Transition or  Committed Transformation pursuant to clause 5.3 then paragraph 5.5.2 or paragraph 14.3.2 of Schedule 10 (as applicable) shall apply to compensate the Customer for this.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Holdback</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">10.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider agrees that [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] percent ([</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]%) of the Charges for the Committed Transformation shall be held back (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Holdback</font><font style="font-family:inherit;font-size:11pt;">&#8221;) as set out in paragraph 14.2 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:45px;"><font style="font-family:inherit;font-size:11pt;">10.4.2 </font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties agree that with respect to Change Projects, including Change Projects related to Future Transformation, a Holdback mechanism akin to that set out in clause 10.4.1 above may apply and, if agreed to be applicable, shall be documented in the relevant SOW.  The Service Provider shall not unreasonably withhold its agreement to include such a mechanism.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider acknowledges that any failure to provide a Service to a Performance Standard may have a material adverse impact on the business and operations of the Customer and that, accordingly, it shall: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">10.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">at all times achieve or exceed the Performance Standards in respect of the Services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">10.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">perform the Services with at least the same level of performance (including in respect of accuracy, quality, timeliness, responsiveness and efficiency) as was provided by or for the Customer prior to the Effective Date (unless expressly agreed to the contrary in the Agreement) or, if higher, in accordance with Good Industry Practice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Party acknowledges and agrees that any Service Credits that may become payable are an adjustment to the Charges and that the payment and receipt of Service Credits and/or Liquidated Damages is without prejudice to any other right or remedy available to the Customer as a result of the Service Provider&#8217;s failure to meet the relevant Service Levels or achieve the relevant Milestone (as applicable).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In addition to Service Levels, the Service Provider shall measure other key indicators of performance of the Services (including by carrying out a customer satisfaction survey) and shall provide such measurements to the Customer in order for the Customer to fully understand the levels of performance of the Service being provided by the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">At the Customer&#8217;s election, Service Levels may be added, deleted or revised due to change in the Customer&#8217;s business requirements once suitable agreement on the impact of such changes on the Service and the Service Credits has been reached through the Contract Change Control Procedure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SERVICE IMPROVEMENT AND ADVANCES IN TECHNOLOGY</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Other than the Standards and Policies, the Service Provider shall keep the systems, methodologies and processes used and owned or licenced by the Service Provider in performing the Services current and the Customer shall receive the benefits of upgrades in the same through increases in efficiency and productivity.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall cause the delivery of the Services, as approved by the Customer, to evolve and be modified, enhanced, supplemented and replaced as necessary for the Services to keep pace with advances in the methods of delivering services, where such advances are at the time pertinent and in general use.  Accordingly, the Service Provider shall proactively seek out new technologies by surveying the market and the technology landscape more generally to identify advances or changes in technology that are appropriate and beneficial to the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">TRANSFORMATION OPPORTUNITIES AND REFERENCE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In addition to the baseline improvements in service quality and reduction in charges and costs agreed as of the Effective Date and to be delivered as part of Transition of the agreed Services, the Service Provider shall actively seek out costs reduction opportunities throughout the Term and, subject to the Customer&#8217;s approval, shall implement the same in order to pass on the benefit of costs savings to the Customer (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Transformation</font><font style="font-family:inherit;font-size:11pt;">&#8221;). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider adopts technology or processes that change the manner in which the Services are supplied and this results in cost reductions to the Service Provider, the Service Provider shall notify the Customer and the Charges shall be reduced accordingly.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall submit to the Customer a draft transformation plan (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Transformation Plan</font><font style="font-family:inherit;font-size:11pt;">&#8221;) for the Customer&#8217;s review and approval and shall revise the Transformation Plan as requested or approved by the Customer. The Transformation Plan shall be additional to the improvements and transformational activities to be carried out during Transition or agreed to be carried out in any event as at a particular Service Commencement Date.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Transformation Plan after the first shall review and assess the immediately preceding Transformation Plan.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Transformation Plan shall include suggestions and plans, including cost benefits, for improving productivity beyond the Service Levels and/or reducing the Charges.  Upon approval by the Customer, any such suggestions may be incorporated into this Agreement pursuant to the process set out in Schedule 8 (Transition and Transformation).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">12.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall use the Customer as a referee in relation to at least two (2) bids each year. Such bids shall be for services broadly similar to the Services for clients of a similar size to the Customer. Failure to do this shall, without limitation, require the Service Provider&#8217;s UK and Ireland CEO to provide detailed reasons for such failure to the Customer&#8217;s CIO.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART D OPERATION OF THE SERVICES</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASSETS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Equipment</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event the Customer deems it necessary to require the Service Provider to use equipment owned or operated by the Customer (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Customer Equipment</font><font style="font-family:inherit;font-size:11pt;">&#8221;), the Service Provider shall be responsible for transfer of the Customer equipment to the Service Provider&#8217;s sites/environments. As at the Effective Date, the Parties do not envisage any Customer Equipment being installed on the Service Provider&#8217;s sites/environments.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer makes no warranties with regard to the Customer Equipment (if any).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall be fully responsible for monitoring the operation of and maintenance of the Customer Equipment (if any) and shall promptly notify the Customer of any issues with the same that may impact the provision of the Services or achievement of the Service Levels.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider may, where directed to do so by the Customer, acquire future equipment (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Future Equipment</font><font style="font-family:inherit;font-size:11pt;">&#8221;), including modifications, upgrades, enhancements, additions and replacements of the Customer Equipment, as necessary or appropriate to provide the Services.  Such Future Equipment shall be acquired in the name of the Customer and title shall vest in the Customer and, unless agreed to the contrary pursuant to the Contract Change Control Procedure, the Customer shall pay the vendor directly for such Future Equipment.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall have the right to approve any software or Service Provider Tools used by the Service Provider in relation to the Services and installed on Customer Systems prior to the Service Provider&#8217;s use of the same in order to provide the Services, such approval shall not be unreasonably withheld or delayed.  The Service Provider shall be responsible for:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">13.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in consideration of the Run Charges, installing, operating and maintaining the Service Provider Software and Service Provider Tools; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">13.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in consideration of the Run Charges, managing and using any other Software, Systems or Materials (including the Customer Software, Customer Systems and Customer Materials) required to provide the Services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">13.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in consideration of any agreed Change Management Charges, modifying such other Software, Systems or Materials (including the Customer Software, Customer Systems and Customer Materials) where the same is agreed as part of the relevant Change Management Services.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Risk of Loss</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Party shall be responsible for risk of loss of, and damage to, Equipment, Software or other Material in its possession or under its control, provided that the Service Provider will notify the Customer prior to installing any single piece of Equipment worth more than &#163;50,000 at a Customer Location.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">13.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall be responsible for the risk of loss of, and damage to, any property, systems or material used by it to provide the Services, except to the extent that any loss of, or damage to, any such property, systems or materials is caused by an intentional wrongful act or omission of the Customer or Customer Personnel.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CO-OPERATION AND THIRD PARTY CONTRACTS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider acknowledges that it will be delivering the Services to the Customer in a multi-vendor environment. Accordingly, the Service Provider shall co-operate in good faith with the Customer, to the extent relevant to obtain the benefit of the Services, and with the Customer&#8217;s other suppliers to facilitate the integrated and efficient carrying out of the Customer&#8217;s operations and the provision of the Services.  Such co-operation shall include providing advice, assistance, data and information as reasonably required by the Customer and (subject to reasonable confidentiality provisions being in place) its suppliers.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where applicable to its service model, the Service Provider will agree to specific operation level agreements with those third party suppliers of the Customer identified by the Parties from time to time and, without prejudice to the generality of clause 14.1, the Service Provider shall comply with such co-operation obligations.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Notwithstanding Schedule 14 Appendix A, during Transition, the Parties will identify any third party contracts under which a Third Party Provider furnishes or provides services to the Customer that are associated with the Services and which are required to be maintained in the name of the Customer (or its Affiliates) and managed by the Service Provider ("</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Managed Agreements</font><font style="font-family:inherit;font-size:11pt;">").  Any such contracts not already included in Schedule 14, Appendix 14-A will be added to it by written agreement of the Parties.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Without prejudice to the generality of its obligations under clauses 14.1 and 14.2, the Service Provider agrees that in relation to any such Managed Agreements, it will monitor the performance of each applicable Third Party Service Provider and take steps to address with each Third Party Service Provider any issues arising with its performance and shall promptly escalate any concerns it may have with respect to such performance to the Customer. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall ensure that reasonable knowledge transfer takes place between it and the applicable Third Party Service Providers including in relation to: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">14.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">difficulties and issues such Third Party Service Providers may encounter in delivering their services in the context of the Service Provider&#8217;s provision of the Services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">14.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">information regarding the operating environment, system constraints and other operating parameters applicable to the provision of the Services by the Service Provider as a supplier with reasonable technical skills and expertise would find reasonably necessary in order to perform its work; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">14.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">such information as is necessary to assist each such Third Party Service Provider to ensure that the results of its services have the ability to interoperate with the Services.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">14.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties acknowledge that from time to time the Service Provider may need to appoint third parties as its subcontractors in order to enable it to perform aspects of the Services. The Service Provider agrees that the Customer shall have the right to nominate certain Third Party Suppliers to be its subcontractors in relation to such Services. Where requested to do so by the Customer, the Service Provider shall either manage such contracts on the Customer&#8217;s behalf or shall then enter into direct contracts with such Third Party Suppliers provided, in such latter case, that: (i) the Service Provider is able to reach a commercial agreement in relation to the same; and (ii) the relevant Third Party Supplier passes the Service Provider&#8217;s ethics, security and compliance checks. Where requested to enter into a direct subcontract with a third party pursuant to this clause, the Service Provider shall negotiate in good faith and use its reasonable commercial endeavours to reach agreement and the Customer agrees to provide reasonable support to assist with such discussions (if requested to do so). Third Party Suppliers who enter into direct agreements with the Service Provider shall thereafter be treated as a subcontractor of the Service Provider for the purposes of clause 17 below.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PERSONNEL</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Staff Transfer</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties shall comply with the terms of Schedule 17 (Human Resources Provisions).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">General</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The personnel assigned to the Customer account by the Service Provider (or its Sub-contractors) will be and remain employees of the Service Provider (or such Sub-contractors) (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider Personnel</font><font style="font-family:inherit;font-size:11pt;">&#8221;) and the Service Provider (or such Sub-contractors)  shall be liable for all taxes, national insurance and other costs, compensation and benefits of such personnel, including salary, health, accident and workers&#8217; compensation benefits, pensions and contributions that an employer is required to pay with respect to the employment of employees related to the Service Provider Personnel (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Employment Costs</font><font style="font-family:inherit;font-size:11pt;">&#8221;).</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the actions or inactions of Service Provider Personnel creates:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">15.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">additional work in connection with the performance of the Services by the Service Provider that would have otherwise been unnecessary in the absence of such action or inaction; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">15.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">additional work for the Customer to enable it to obtain the full benefit of the Services,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider shall perform all such additional work at no additional charge to the Customer.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall have the right to require the removal of any member of the Service Provider Personnel assigned to perform under this Agreement where such Service Provider Personnel&#8217;s performance and competence, responsiveness, capabilities, cooperativeness, ability to work within the Customer&#8217;s culture, or fitness for a particular task of any person assigned by the Service Provider to perform Services, is insufficient to perform the Services in a manner acceptable to the Customer. In these circumstances, the Customer shall provide to the Service Provider written reasons for the request for removal. Without prejudice to the foregoing, the Service Provider shall furnish a qualified replacement as soon as reasonably practicable but in all cases, within twenty (20) days of the removal.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Key Personnel</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall have the right to designate certain employees of the Service Provider or its Sub-contractors as key employees (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Key Personnel</font><font style="font-family:inherit;font-size:11pt;">&#8221;), provided that the Service Provider may reasonably refuse such designation. The Parties shall agree a maximum number of Key Personnel across each Service Tower during Transition and following the applicable Service Commencement Date. The Key Personnel shall devote sufficient effort to perform their role in the delivery of the applicable Services. The Key Personnel will be listed in Schedule 18 (Key Personnel) to this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">During their Duration of Commitment, the Service Provider shall only remove or change the Key Personnel with the written consent of the Customer except where the removal or change results from resignation, death, disability, or termination of employment of the Key Personnel in question in which case the Service Provider must promptly notify the Customer of such removal and the proposed replacement. The Service Provider may review its team after the expiry of the initial Duration of Commitment set out in Schedule 18 (Key Personnel) and thereafter every twelve (12) months and advise which Key Personnel are to be changed in accordance with this clause 15.6 and clause 15.7 and any such changes will be made on at least six (6) months&#8217; notice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider may only assign or replace any Key Personnel with the Customer&#8217;s prior written consent (which in the circumstances set out above shall be deemed to have been given) and only after the Service Provider has provided the Customer with the relevant curriculum vitae of the relevant Key Personnel and with a reasonable opportunity to interview such Key Personnel.  At no additional cost to the Customer, the Service Provider will provide for an appropriate transition (including overlap) period for the new individual so that there is no disruption to the performance of the Service Provider&#8217;s obligations or the Customer&#8217;s receipt of the Services under this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Non-Solicitation</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">15.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Save for any exceptions agreed in Schedule 17 (Human Resources Provisions), each Party agrees that during the term of this Agreement and for a period of one (1) year thereafter, it will not and will procure that its Affiliates will not directly or indirectly, either on its own account or in conjunction with or on behalf of any other person, hire, solicit or endeavour to entice away from the other Party any person who, during the term of this Agreement has been an officer, manager, employee, agent or consultant of the other Party.  The Parties agree that to the extent required by Relevant Law, this restriction shall not apply to responses made to bona fide job advertisements.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">16.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SERVICE LOCATIONS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">16.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">When working at any Customer facilities, Service Provider Personnel shall comply with the requirements of Schedule 22 (Locations and Site Licence) and all applicable Standards and Policies, including the Customer&#8217;s standard workplace security, administrative, safety and other policies and procedures applicable to the Customer&#8217;s own employees or contractors (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Customer Location Policies</font><font style="font-family:inherit;font-size:11pt;">&#8221;) and the Customer IT and security policies as set out in Schedule 7 (Security - IT and Physical).  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">16.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall notify the Service Provider of any subsequent modifications or amendments to the Customer Location Policies.  Any such changes to the Customer Location Policies which impose materially increased obligations or costs on the Service Provider, shall be agreed through the Contract Change Control Procedure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SUBCONTRACTORS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not delegate or subcontract any of its obligations under this Agreement without the prior written consent of the Customer and shall ensure that all Sub-contractors comply with obligations akin to those set out in Schedules 17 (Human Resources Provisions), 5 (Sub-Contractor List and Service Provider Tools), 7 (Security - IT and Physical), and 21 (Data Transfer and Processing).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer acknowledges and agrees that the consent required pursuant to clause 17.1 has been granted in respect of those Approved Sub-contractors identified in Schedule 5 (Sub-Contractor List) and any Sub-contractor it formally requires the Service Provider to use in connection with the provision of the Services pursuant to clause 14.6.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may revoke its approval of a Sub-contractor if it has good faith doubts about the Sub-contractor&#8217;s ability to perform the sub-contracted Services. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall on request advise the Customer of the impact of any revocation action pursuant to clause 17.3 by the Customer including any impact on the timetable and the Charges. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer wishes to proceed with the revocation action pursuant to clause 17.3 then any changes shall be agreed through the Contract Change Control Procedure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties agree that there will be no impact on the Charges if the Customer revokes its approval of a Sub-contractor as a result of any fraud, fraudulent misrepresentation, Wilful Default or Wilful Abandonment or any other criminal act by a Sub-contractor or its employees. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer consents to the Service Provider&#8217;s proposed use of a Sub-contractor to perform the Services (or part thereof) the Service Provider shall remain fully responsible and liable for the acts and omissions of the Sub-contractors to the same extent as if such acts and omissions were those of the Service Provider. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">17.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to ensuring that all Service Provider Applicable Regulations and the Customer Applicable Regulations that it has been made aware of pursuant to clause 20.1 in relation to the same are complied with (provided always that compliance with Customer Applicable Regulations shall be deemed where the Service Provider complies with and has taken the steps agreed between the parties pursuant to clause 20.1), the Service Provider may engage any of its Affiliates to provide Services and Deliverables to the Customer and the Customer Group under this Agreement.  Notwithstanding anything to the contrary in this Agreement, the Service Provider will remain fully liable for Services and Deliverables provided under this Agreement by its Affiliates.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">DATA AND SECURITY REQUIREMENTS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall comply with the current Standards and Policies relating to IT and security and the requirements of Schedule 7 (Security - IT and Physical) at no additional cost to the Customer. If the Standards and Policies change these will be notified to the Service Provider by the Customer in accordance with clause 4.1.6 and the Service Provider will review such changes, and notify the Customer of any implications of such </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">changes. Any such changes to this Agreement or the Services required as a direct result of the changes to the Standards and Policies and/or the requirements of Schedule 7 (Security - IT and Physical) will be agreed through the Contract Change Control Procedure save that the Charges shall only be increased where the changes materially increase obligations or costs on the Service Provider.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide ongoing training for all the Service Provider Personnel employed or engaged in the provision of the Services in compliance with the Standards and Policies.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Without limiting clause 18.1, the Service Provider shall comply and shall ensure that all Sub-contractors comply with vetting procedures and policies in respect of all Service Provider Personnel that comply with Good Industry Practice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall ensure that principles aligned to ISO 27001 and ISO 9001 are reflected in its performance of the Services. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall retain exclusive rights and ownership of all of Customer Data and the Customer Data shall not be:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">18.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">used by the Service Provider for any purpose other than as required under the Agreement in connection with providing the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">18.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">disclosed, sold, assigned, leased or otherwise provided to third parties by the Service Provider; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">18.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">commercially exploited or otherwise used by or on behalf of the Service Provider, its affiliates, officers, directors, employees, or agents, other than in accordance with the Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Upon request by the Customer and at its election and at no additional charge, the Service Provider shall promptly return to the Customer the Customer Data in the format and on the media as reasonably requested by the Customer, or erase or destroy Customer Data in the Service Provider&#8217;s possession, power or control (except that the Service Provide may retain one copy for legal records) and, if requested by the Customer to do so, shall provide the Customer with confirmation in writing signed by a corporate officer of the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall protect the Customer&#8217;s data in its possession, power or control so as to not lose, damage, destroy or corrupt the Customer Data.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Pursuant to the requirements of Schedule 7 (Security - IT and Physical) and the obligations in relation to the provision of the Security Services set out in Annex 2 of Schedule 2 (Service Descriptions), the Service Provider shall establish and maintain all appropriate technical and organisational controls to safeguard against the destruction, loss or alteration of Customer Data and that are no less rigorous than those maintained by the Service Provider for the Service Provider&#8217;s own information of a similar nature or that otherwise comply with Good Industry Practice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Service Provider Personnel must not attempt to access, or allow access to, Customer Data to which they are not entitled or that is not required for the performance of the Services by Service Provider Personnel.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider acknowledges its obligations with respect to data security set out in this clause 18.8 and 18.9 apply to the same extent to any of the Customer&#8217;s Confidential Information that is received by the Service Provider. Similarly, the Customer shall ensure that any Service Provider Confidential Information is kept securely in a manner consistent with the data security requirements imposed on the Service Provider under clauses 18.8 and 18.9.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">18.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider acknowledges that the Customer is subject to the New York Department of Financial Services Cybersecurity Regulation (23 NYCRR Part 500) (&#8220;NYDFS&#8221;) and that the Service Provider&#8217;s compliance with clauses 18.8 and 18.9 in relation to Customer Confidential Information is required for the Customer to comply with NYDFS. The Service Provider will also reasonably assist the Customer to comply </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">with any additional requirements of NYDFS (at the Customer&#8217;s cost) provided that the parties agree in writing the scope of any such additional requirements via the Contract Change Control Procedure.</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">19.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">DISASTER RECOVERY </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">19.1 </font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Without prejudice to any Services relating to disaster recovery or business continuity the Parties may agree, the Service Provider shall manage and maintain internal disaster recovery and business continuity policies and procedures consistent with Good Industry Practice and the requirements of Schedule 16 (Business Continuity and Disaster Recovery Plan) throughout the Term at no additional cost to the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">REGULATORY MATTERS AND AUDIT RIGHTS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">General</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall comply with all Service Provider Applicable Regulations. Without prejudice to the generality of the foregoing, the Customer may notify the Service Provider of (i) any Customer Applicable Regulations it specifically requires the Service Provider to comply with (including any requirements set out in the Standards and Policies to either comply with Customer Applicable Regulations referenced there or to ensure compliance with Customer Applicable Regulations by following certain policies or procedures) and/or (ii) if it requires compliance with what would otherwise be a Service Provider Applicable Regulation in a Customer specific way (such specific compliance becoming compliance with a Customer Applicable Regulation for the purposes of this Agreement and the definition of Service Provider Applicable Regulation). Once any such Customer Applicable Regulations are identified, the Parties will agree how they are to be complied with. For the avoidance of doubt, such notifications may relate to compliance with Customer Applicable Regulations in any jurisdictions worldwide in which the Customer or its Affiliates operate or do business from time to time.  The Service Provider shall make any modifications to the Services as reasonably necessary as a result of changes to Service Provider Applicable Regulations at no extra cost to the Customer. Where the relevant modification is required to address a change in Customer Applicable Regulations the effect on cost and delivery shall be assessed and agreed via the Contract Change Control Procedure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider recognises that the Customer and its Affiliates are subject to regulation by (or has regulatory responsibilities in respect of) the regulatory authorities in the jurisdictions in which it operates and that, in particular, the Customer has regulatory responsibilities in respect of:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Financial Conduct Authority and the Prudential Regulation Authority;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Bermuda Monetary Authority; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the North Dakota Department of Insurance and the Texas Department of Insurance;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Jersey Financial Services Commission;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Central Bank of Ireland;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the successor organisations/regulators of each entity listed in clauses 20.2.1 to 20.2.5 from time to time; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">various other relevant governmental agencies or bodies around the world.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 26 (Confidential Information) and the applicable terms in clauses 20.5 and 20.6 (External Audits), the Service Provider shall provide such cooperation with all applicable regulatory authorities as may reasonably be requested by the Customer or otherwise required by such authorities and in any event shall cooperate with both the Customer and any regulatory authorities in responding to any enquiries made by such authorities. Such cooperation shall be provided at the Customer&#8217;s reasonable cost. The Service Provider&#8217;s obligations under this clause 20.3 shall include:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">providing, on request, such assistance as the Customer may reasonably require to prove its compliance with its regulatory requirements in the context of the Services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">providing to the Customer such information and/or documentation as a regulatory authority may request in its supervision of the performance of the Services and it consents to such information and </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:96px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">documentation being passed on to the relevant regulatory authority (subject to the controls in clause 26.3); and</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in addition to the Customer&#8217;s own audit rights hereunder, permitting a regulator to carry out audits of the Service Provider where such regulator requires the right to do so.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">External Audits</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer (or its nominee) shall be entitled to audit the Service Provider&#8217;s conformance with its obligations under the Agreement (including to verify the Charges) and the relevant Service Provider&#8217;s facilities in each case in respect of: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">each Service Tower; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Services provided to each of the UK Customer, the US Customer and the Bermuda Customer, </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">during business hours up to a maximum of [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] ([</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]) times per year in aggregate for all audits under 20.4.1 and 20.4.2 (at no charge) on reasonable written notice (which shall, other than in the case of an emergency or regulatory audit, be no less than one (1) month), provided that the audit is carried out subject to clauses 20.5, 20.6 and 20.11; the auditor is not a direct competitor of the Service Provider; and the auditor enters into a confidentiality agreement with the Customer on terms no less onerous than those set out in clause 26 (Confidential Information). For the avoidance of doubt, the audit departments of the &#8220;Big 4&#8221; accountancy firms are not direct competitors of the Service Provider, provided that they sign a confidentiality agreement with the Service Provider, including the obligation to put in place appropriate ethical walls between their audit departments and those parts of their business which provide business and technology consulting and services, to ensure that all information obtained by their audit department is not disclosed to parts of their business which may compete with the Service Provider.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide all reasonable co-operation with any audits conducted pursuant to clause 20.4 and the Customer shall use its reasonable endeavours to seek to: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">minimise any disruption to the Services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">consolidate such audits for each Service Tower and key Customer Location, where possible.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:284px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In conducting an audit, the Customer (or its nominee) shall comply with the Service Provider&#8217;s reasonable security and confidentiality procedures and shall not be permitted to have [***] access to the Service Provider&#8217;s shared facilities and systems. The Service Provider shall be entitled to reasonable relief if there is any disruption to the Services as a direct result of the Customer carrying out an audit.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to the restrictions in clauses 20.4 20.5 and 20.6 (other than in relation to the frequency of audits), the Customer (or its nominee) shall be entitled to undertake no more than [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] further audits in that same year across the Agreement as a whole and/or in respect of each Service Tower, (with the Service Provider providing all reasonable co-operation) at its own cost (at the Service Provider&#8217;s relevant day rate), unless such audits reveal fraud or a breach of the Agreement (including all instances of overcharging), in which case the cost of the audit shall be borne by the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If, as a result of an audit, it is determined that the Service Provider has overcharged the Customer, the Customer shall notify the Service Provider of the amount of such overcharge and the Service Provider shall promptly pay to the Customer the amount of the overcharge, plus interest at a rate of two percent (2%) above the annual base rate of the Bank of England from time to time calculated from the date of receipt by the Service Provider of the overcharged amount until the date of payment to the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event any such audit by the Customer or its agents reveals an overcharge to the Customer by the Service Provider of five percent (5%) or more of a particular fee category, the Service Provider shall reimburse the Customer for the cost of such audit in addition to the repayment of the sum plus interest at the rate set out above.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider agrees that the restrictions on the number of audits and the notice period for such audits set out in clause 20.4 will not apply to audits required for legal or regulatory reasons.  Such audits shall be conducted at the Customer&#8217;s cost where the number set out in clause 20.4 has been exceeded. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If any audit by an auditor designated by the Customer or a regulatory authority having jurisdiction over the Customer results in the Customer being notified that it is not in compliance with any generally accepted accounting principle or audit requirement relating to the Services, then provided that the non-compliance resulted from the Service Provider&#8217;s default, the Service Provider shall, at its own expense and within the period of time specified by such auditor or regulatory authority, bring the Services into compliance. If the Service Provider fails to bring the Services into compliance within a reasonable time the Customer shall be entitled to terminate this Agreement on the grounds of the Service Provider&#8217;s irremediable material breach of contract on the provision of written notice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall maintain and retain in a manner that complies with Good Industry Practice accurate records (including complete financial records of its operations and activities specifically related to the Services) in relation to the provision of the Services provided to the Customer during the Term for seven (7) years after the termination or expiry of the Agreement and make the same available to the Customer and its auditors.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall provide all reasonable assistance and information in relation to the conduct of the audit at its own cost.  For the avoidance of doubt such information shall not include the provision of any background cost or overhead information or any of the Service Provider internal reports relating to the Services (although the Service Provider shall act reasonably in this regard).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Internal Audit</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall establish and maintain a system of internal audits to provide management with assurance that a quality assurance system is being utilised, is effective, meets customer and business needs and continues to improve (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Internal Audits</font><font style="font-family:inherit;font-size:11pt;">&#8221;).  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall maintain internal controls lists in a manner consistent with Good Industry Practice and provide confirmation of the same at least once per year. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.16</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where specifically requested by the Customer, the Service Provider shall also provide a copy (if any are produced) of its:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.16.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">internal independent audit reports concerning International Standard on Assurance Engagements No. 3402 (ISAE 3402) Assurance Reports on Controls at a Service Organisation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.16.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Statement on Standards for Attestation Engagements No. 18 (SSAE 18); and/or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">20.16.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">SOC 1 Type 2 Report&#160;prepared in accordance with AT-C320 issued by the AICPA,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">to the Customer within a reasonable time after any such reports are completed (provided the Service Provider is not required to provide copies of which reports which cover or refer to other clients of the Service Provider) and shall make all documents regarding such audits available to any applicable Regulator. The Customer acknowledges that for any of the audit reports specified in (a) to (c) above to be able to demonstrate appropriate control operating effectiveness in accordance to these audits&#8217; requirements, processes have to be in steady stable state for over eight (8) months. Accordingly, the Customer agrees that it shall not make a request pursuant to this clause 20.16 until a at least one (1) year after the relevant Service Commencement Date in respect of the relevant Services for each Service Tower. During the period of Transition, the Service Provider shall consult with the Customer to identify the applications and systems that qualify for financial reporting and mutually agree on the scope and date of the delivery of such reports. </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">20.17</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Should any Internal Audit identify an overcharge, the provisions of clauses 20.8 and 20.9 shall apply.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">21.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CUSTOMER DEPENDENCIES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">21.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s sole and exclusive remedy for the Customer failing to meet any of its Customer Dependencies is set out in this clause 21 and the Service Provider shall not be entitled to sue the Customer for breach of contract or terminate the Agreement due to a failure of the Customer to meet the Customer Dependencies.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">21.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall be excused from failures to perform its obligations under this Agreement if the Customer delays or fails to provide the Customer Dependencies but only:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">21.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">to the extent that such failure causes Service Provider&#8217;s failure to perform;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">21.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">provided that such acts or omissions are not undertaken by the Customer at the Service Provider&#8217;s direction or with the Service Provider&#8217;s written consent;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">21.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">provided that the Service Provider gives the Customer prompt written notice of the Customer&#8217;s failure to perform the Customer Dependencies; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">21.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">provided the Service Provider uses Commercially Reasonable Efforts to mitigate the adverse consequences of the Customer&#8217;s failure and continues to provide the Services. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">21.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Provided the Service Provider has complied with the obligations set out in clause 21.2 and has obtained the Customer&#8217;s prior written approval, the Service Provider will be entitled to receive a reasonable adjustment in the timeframes set out in the Transition Plan or schedule to deliver and reimbursement of its reasonable, demonstrable, unavoidable costs incurred directly as a result of the Customer&#8217;s failure to perform the relevant Customer Dependency (with such costs being calculated by reference to the time spent and the Rate Card).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">21.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall only be entitled to relief under this clause 21 from the date on which it notifies the Customer in accordance with clause 21.2.3.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART E PAYMENT</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CHARGES </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s pricing shall not be subject to or contingent upon any due diligence to be performed after the Effective Date or, if earlier, the relevant Service Commencement Date, except in respect of Inflight Projects and/or New Services.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event the Parties agree that a particular pass-through expense is to be paid directly by the Customer, such pass-through expense shall not be subject to any mark-up and the Service Provider shall provide the Customer with the original third party invoice together with a statement that the Charges are proper and valid and should be paid by the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In consideration for the provision of the Services the Customer shall pay to the Service Provider all undisputed Charges within [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] days of receipt of a correctly rendered invoice. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event of late payment, the Service Provider reserves the right to charge interest on amounts overdue at a rate of two percent (2%) above the annual base rate of the Bank of England from time to time. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Except as otherwise agreed by the Parties in writing, no rates or charges other than those set out in clauses 22.3, 22.4 and Schedule 10 shall be applicable to the provision of the Services under this Agreement.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall only be entitled to invoice the Customer for its expenses if such expenses have been approved in writing in advance and are incurred in accordance with the version of the Customer&#8217;s expenses policy notified to the Service Provider from time to time.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall maintain complete and accurate records of, and supporting documentation for, the amounts billable to and payments made by the Customer under this Agreement and the Service Provider shall provide the Customer with documentation and other information with respect to each invoice as may be reasonably requested by the Customer to verify accuracy and compliance with the provisions of the Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall have the right to deduct from amounts owed by the Customer to the Service Provider amounts that the Service Provider is obliged to pay to or credit to the Customer under the Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may withhold payment of particular charges that the Customer reasonably and in good faith disputes on notice to the Service Provider.   </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer disputes a part of an invoice, the Service Provider shall re-issue an invoice (with the original invoice date) for the undisputed Charges and the Customer shall pay such undisputed Charges in accordance with clause 22.3.  The Service Provider shall also re-issue a separate invoice for the disputed Charges (with the original invoice date). The Parties shall diligently pursue an expedited resolution of such dispute in accordance with clause 49 (Dispute Resolution).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">22.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall render invoices in accordance with paragraph 3 of Schedule 10 (Pricebook, Charges and Invoicing).  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">23.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">TAX </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">23.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">All prices are exclusive of value added tax or any other locally applicable equivalent sales taxes (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">VAT</font><font style="font-family:inherit;font-size:11pt;">&#8221;), which is payable at the rate and as prescribed by law. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">23.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Unless otherwise agreed between the Parties, the Service Provider will be responsible for all other taxes which are incurred as a result of its provision of the Services under this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">23.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall be entitled to deduct the sums required to pay any withholding taxes, demanded by any taxation authority, from payment to the Service Provider. Upon becoming aware that it must make a tax deduction, the Customer must notify the Service Provider accordingly. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">23.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer does deduct any amounts pursuant to clause 23.3, it shall pay such sums to the relevant taxation authority within the period for payment permitted by law, and furnish the Service Provider with evidence of payment of the relevant amount from the relevant tax authority. The Customer shall upon request reasonably assist the Service Provider with obtaining relevant basic information about such tax obligations and shall use reasonable efforts to assist the Service Provider with reclaiming such withholding tax, where any double-tax treaties or similar rules in the jurisdiction allow for tax reclaims to reduce the Service Provider&#8217;s tax burden, or with claiming a foreign tax credit.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">23.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If VAT or other taxes are payable on damages payable or paid under this Agreement, then the Party liable for payment of such damages must pay any such VAT or other taxes in addition to the relevant amount of damages upon production of a valid VAT or other appropriate tax invoice by the other Party.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">24.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Value for Money/Benchmarking</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">24.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider agrees that: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">24.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Charges applicable to the Services it provides under this Agreement shall be competitive and offer value for money to the Customer; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">24.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Performance Standards applicable to the Services shall accord with Good Industry Practice,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">and, in order to demonstrate this to the Customer, the Service Provider agrees to comply with the terms of this clause 24 and Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART F INTELLECTUAL PROPERTY, CONFIDENTIALITY AND DATA PROTECTION</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">INTELLECTUAL PROPERTY RIGHTS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">General</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Party shall retain its rights in its own Pre-existing IPR and the Service Provider shall retain its rights in the Service Provider IPR. Except as provided in this clause 25 (Intellectual Property Rights), neither Party shall gain by virtue of the Agreement any rights of ownership in any IPR owned by the other Party or any third party. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall procure that all Service Provider Personnel waive all Moral Rights in any Service Provider IPR (excluding any Third Party Materials) provided to, or used by, the Customer in connection with the Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">25.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Developed IPR shall be solely owned by the Customer and shall vest in the Customer [***] provided always that such Developed IPR in any Deliverable [***].  The Customer shall and shall procure that its personnel shall give the Service Provider or its designees, all reasonable assistance and execute all documents necessary to assist or enable the Service Provider to [***] in the rejected Deliverable at the Service Provider&#8217;s cost. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">25.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider may use the Developed IPR solely to provide the Services to the Customer during the Term. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">To the extent that title and/or ownership rights may not automatically vest in the Customer as contemplated by clause 25.3, the Service Provider agrees to irrevocably assign, transfer and convey to the Customer all rights, title and ownership in the Developed IPR.  The Service Provider shall and shall procure that Service Provider Personnel shall give the Customer or its designees, all reasonable assistance and execute all documents necessary to assist or enable the Customer to perfect, preserve, register or record its rights in the Developed IPR at the Customer&#8217;s cost.   </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall ensure that where it develops Developed IPR for the Customer, it shall deliver the same [***] with appropriate Documentation and that both versions shall be able to be used by a reasonably skilled programmer familiar with the relevant software language.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">25.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall ensure that all Documentation related to any software Deliverable (or a component thereof) is up to date at the date of delivery.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 25.10, 25.11 and 25.12, the Service Provider grants to the Customer and the Customer Group a [***] world-wide, non-exclusive, non-transferable (subject to clause 39) licence [***] to use the Service Provider owned Service Provider Pre-existing IPR: </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">that is provided to the Customer and/or the Customer Group as part of the Services during the Term and [***] where necessary for the Customer&#8217;s and the Customer Group&#8217;s use and receipt of the Services (which right includes the right for the Customer Group&#8217;s agents and subcontractors to [***]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">25.8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***] where such Service Provider&#8217;s Pre-existing IPR is embedded into a Deliverable, </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in each case subject to: (a) the restriction that it may not be deconstructed (to the maximum extent permitted by Relevant Law) or extracted from the relevant Services or Deliverable or used as a standalone product; and (b) any further limitations set out in a Statement of Work or otherwise agreed in writing by the Parties. [***]</font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider agrees that for Change Projects under this Agreement it will not [***].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">25.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Third Party Materials Generally</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall obtain the Customer&#8217;s prior written consent before embedding in any Deliverables or using or providing to Customer or installing in the Customer&#8217;s environment any Third Party Materials or its own Digital Products or Service Provider Tools (each as defined in clause 25.11). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where Service Provider does propose to use Third Party Materials with Customer&#8217;s consent (including any non-Cognizant owned Service Provider Tools) then, subject always to clause 25.12, it shall use Commercially Reasonable Efforts [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">], to procure the grant to the Customer and the Customer Group and, to the extent necessary, its sub-contractors, agents and representatives of a world-wide, non-exclusive licence to use, modify, enhance and maintain the Third Party Materials to be embedded in the Deliverables or to be made available to the Customer specifically to provide the Services to the Customer.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Notwithstanding the foregoing, the Parties agree that it may not be possible to procure such a licence under clause 25.10.2 and that, in addition to addressing the variations required by clause 25.12 the Parties may need to either: (i) agree further variations to the terms of this Agreement and appropriate pass through terms from the third party in respect of such Third Party Materials only; or (ii) arrange for such Third Party Materials to be licensed directly to the Customer Group. In this latter case, the Service Provider shall [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:93px;text-indent:-48px;font-size:11pt;"><font style="font-family:inherit;font-size:10pt;">25.10.4 </font><font style="font-family:inherit;font-size:11pt;">Where the Service Provider has not complied with the terms of clause 25.10.1 and obtained the Customer&#8217;s prior consent to use, provision or installation in the Customer&#8217;s environment or to embed in any Deliverable Third Party Materials then, without prejudice to the Customer&#8217;s other rights and remedies hereunder, the Service Provider shall [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]. </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider Tools and Digital Products</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties acknowledge and agree that from time to time the Service Provider may propose the use of its own proprietary products that are typically licenced on stand-alone terms (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Digital Products</font><font style="font-family:inherit;font-size:11pt;">&#8221;) and that subject always to agreement between the Parties as to such terms, any such Digital Products shall [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">As part of delivering the Services, the Customer acknowledges that Service Provider Personnel may also utilise proprietary software, methodologies, tools, specifications, drawings, sketches, models, samples, records, documentation, works of authorship, creative works, ideas, know-how, data or other materials which have been or are originated, developed, licensed, purchased, or acquired by Service Provider or its Affiliates or Sub-contractors (collectively, &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider Tools</font><font style="font-family:inherit;font-size:11pt;">&#8221;).  Where necessary to deliver the Services, Customer consents to installation in its environment of the Service Provider Tools listed in Schedule 5 (Sub-contractors and Service Provider Tools) or the applicable SOW but agrees and acknowledges that it (and its agents and sub-contractors) will not directly or independently use (and will not have any right to so use) any such Service Provider Tools unless otherwise specifically agreed by the Parties in writing via the Contract Change Control Procedure or in a SOW.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">COTS, Cloud and Similar Materials and Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event that an element of the Services to be provided by the Service Provider is to be procured from and passed through to the Customer from a commercially available off the shelf package software provider, cloud services provider or similar provider of software, hardware or solutions on standard terms  (a &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">COTS Vendor</font><font style="font-family:inherit;font-size:11pt;">&#8221;), then the Parties will [***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties agree that as at the Effective Date, save for those COTS Vendors listed in Schedule 19 (COTS Vendors) to whom the terms listed in Schedule 19 (COTS Vendor Usage Restrictions and Related Obligations) apply, there are no COTS Vendors in scope and thus clause 25.12.1 does not apply to the scope of the Services set out in the Agreement as at the Effective Date. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">25.12.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not change the Services after the Effective Date such that a new COTS Vendor in respect of which the Service Provider would wish to apply this clause is introduced into delivery of the Services without the prior written consent of the Customer.  For the avoidance of doubt, if the Service Provider wishes to change the Services (including end-to-end solutions) and an element of such Services will be provided on a pass through basis using a new COTS Vendor not listed in Schedule 19 then the Service Provider and the Customer shall agree through the Contract Change Control Procedure what COTS Vendors will be used and the terms that will apply, updating Schedule 19 accordingly.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer grants to the Service Provider and its Affiliates [***] provided by or on behalf of the Customer or any of its Affiliates to the Service Provider in connection with its delivery of the Services for the sole purpose of providing the Services to the Customer for the Term (which includes any applicable Termination Assistance period).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Escrow</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall ensure that the Source Code in the Service Provider Software embedded in Deliverables (excluding any Third Party Materials which are instead subject always to the provisions of clause 25.10 and which may or may not be subject to escrow depending on the terms agreed with the third party vendor in question) together with any related Documentation, is deposited in escrow pursuant to the terms of the Escrow Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">25.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider and the Customer mutually undertake to sign the Escrow Agreement promptly following delivery of any Deliverable to which clause 25.14 applies.  The Service Provider additionally undertakes to procure that the relevant escrow agent promptly signs the Escrow Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Residual Knowledge</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">25.16</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Nothing contained in the Agreement shall restrict either Party from the use of any general ideas, concepts, know-how, methodologies, processes, technologies, algorithms or techniques retained in the unaided mental impressions of such Party&#8217;s personnel relating to the Services which either Party, individually or jointly, develops or discloses under the Agreement provided that in doing so such Party does not:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">25.16.1 [***]; or</font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">25.16.2 breach its confidentiality obligations under the Agreement or under agreements with third parties.</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">26.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CONFIDENTIAL INFORMATION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">26.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 26.2, each Receiving Party will treat and keep all confidential information of the Disclosing Party as secret and confidential and will not, without the Disclosing Party's written consent, directly or indirectly communicate or disclose (whether in writing or orally or in any other manner) Confidential Information to any other person other than in accordance with the terms of this Agreement. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">26.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Clause 26.1 shall not apply to the extent that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">26.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Receiving Party needs to disclose the Confidential Information of the Disclosing Party to any of its employees, Affiliates (and their employees)  or Sub-contractors  and/or in the case of the Service Provider, COTS Vendors in order to fulfil its obligations, exercise its rights under this Agreement or to receive the benefit of the Services, provided always that the Receiving Party shall ensure that every person to whom disclosure is made pursuant to this clause 26.2.1 uses such Confidential Information solely for such purposes, and complies with this clause 26 to the same extent as if it were a Party to this Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">26.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">];</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">26.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">such Confidential Information is in the public domain at the Service Commencement Date or at a later date comes into the public domain, other than as a result of breach of this Agreement; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">26.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Receiving Party obtains or has available such Confidential Information from a source other than the Disclosing Party without breaching any obligation of confidence;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">26.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">subject to clause 26.3, such Confidential Information is required to be disclosed pursuant to any Relevant Law or the rules of any Regulator or stock exchange; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">26.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Receiving Party can show such Confidential Information was independently developed by it otherwise than in connection with this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">26.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Notwithstanding clause 26.1, the Customer may disclose Confidential Information to its solicitors, auditors, insurers, accountants or other operational or service-related advisers for the purposes of reporting to or seeking advice from the relevant Party provided that neither Party may pass commercially sensitive information of the other to its competitors, notwithstanding any other provision of this Agreement or a SOW. In such circumstances as this Clause 26.3 permits disclosure of Service Provider Confidential Information, the Customer shall ensure that every person to whom disclosure is made pursuant to this clause 26.3 uses such Confidential Information solely for such purposes and complies with this clause 26 to the same extent as if it were a Party to this Agreement. Prior to making any disclosure under 26.2.5 the Receiving Party shall, unless prohibited from doing so by Relevant Law, provide the Disclosing Party with prompt notice of such request(s) so that the Disclosing Party may seek an appropriate protective order or other appropriate remedy and/or waive compliance with the confidentiality provisions of this Agreement. In the event that such protective order or other remedy is not obtained, or Disclosing Party grants a waiver hereunder, Receiving Party may furnish that portion (and only that portion) of the Confidential Information which the Receiving Party is legally compelled to disclose and will exercise its reasonable efforts to obtain reliable assurance that confidential treatment will be accorded any Confidential Information so furnished.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">DATA PROTECTION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The categories of personal data to be processed by the Service Provider, categories of data subjects whose personal data will be processed, and the nature and purpose of processing activities to be performed under this agreement is set out in Schedule 21 (Data Transfer and Processing) of this Agreement as enhanced or clarified in relation to an SOW in the applicable SOW. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Party shall comply with its respective obligations under applicable Data Protection Legislation and, without prejudice to the foregoing, the Service Provider shall not process Customer Personal Data in a manner that will or is likely to result in the Customer breaching its obligations under Data Protection Legislation provided that the Customer gives reasonable written notice to the Service Provider of such obligations.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Upon termination or expiry of this agreement, the Service Provider shall, at the Customer&#8217;s request, promptly delete or return all Customer Personal Data and delete the copies thereof (unless otherwise required by Data Protection Legislation) and shall certify to the Customer that it has done so.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties acknowledge that, in respect of all Customer Personal Data processed by the Service Provider for the purpose of the provision of Services under this Agreement: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer alone shall determine the purposes for which and the manner in which such Customer Personal Data will be processed by the Service Provider;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer shall be the data controller; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider shall be the data processor.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where in connection with this Agreement the Service Provider processes Customer Personal Data as the data processor of the Customer, the Service Provider shall: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">process Customer Personal Data only on behalf of the Customer, only for the purposes of performing this Agreement and only in accordance with instructions contained in this Agreement or as otherwise received from time to time; the Service Provider shall notify the Customer prior to taking any further </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:96px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">action if it considers an instruction to be likely to result in processing that is in breach of Data Protection Legislation. However, for the avoidance of doubt, the Service Provider is not obliged to analyse the lawfulness of the Customer&#8217;s instructions;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">not otherwise modify, amend, disclose or permit the disclosure of any of the Customer Personal Data to any third party (including a data subject) unless specifically authorised or directed to do so in writing by the Customer; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">implement and maintain appropriate technical and organisational measures to protect Customer Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. Upon the Customer&#8217;s request, the Service Provider shall provide the Customer with a written description of the technical and organisational measures implemented by itself and its Sub-contractors as well as copies of all documentation relevant to such compliance including, protocols, procedures, guidance, training and manuals; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">ensure the reliability of any of the Service Provider Personnel with access to Customer Personal Data, that such access is granted on a &#8216;need to know&#8217; basis, and that they are subject to binding obligations of confidentiality with respect to Customer Personal Data; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">comply with: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">27.5.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">all binding guidance and recommendations from the relevant supervisory authorities in countries where the Customer is established; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">27.5.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">clause 18.4; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">27.5.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer&#8217;s Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***] provide full cooperation and assistance to the Customer as the Customer may require to allow the Customer to comply with its obligations as a data controller, including in relation to data security, data breach notification, data protection impact assessment, prior consultation with data protection authorities, any enquiry, notice or investigation received from a data protection authority, and the fulfilment of data subject&#8217;s rights;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">promptly and without delay (but in any event within [***] hours of becoming aware of it), notify the Customer in writing of any actual or [***] unauthorised disclosure, loss, destruction, compromise, damage, alteration, or theft of Customer Personal Data (including unauthorised access to or use of the Customer Systems or data, improper handling or disposal of data, theft of information or technology assets, and/or the inadvertent or intentional disclosure of Customer Personal Data) or any incident which may give rise to a personal data breach (as such term is defined under the GDPR); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">subject to clause 20.4, permit physical inspections of the Service Provider&#8217;s relevant premises dedicated to the Customer and/or the Services, by the Customer or its representatives to ensure compliance with this clause 27.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall nominate a representative within its organisation who shall have responsibility to respond to Customer queries regarding the processing of Customer Personal Data and the Service Provider shall ensure that it responds to such queries promptly.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Save to the extent an alternative approach is agreed in relation to a COTS Vendor pursuant to clause 25.12.1, the Service Provider shall not authorise any third party or Sub-contractor to process Customer Personal Data other than with the prior written consent of the Customer (for the avoidance of doubt, written consent shall be deemed given for authorised Sub-contractors listed in this Agreement and Service Provider Affiliates). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Save to the extent an alternative approach is agreed in relation to a COTS Vendor pursuant to clause 25.12.1, where the Service Provider is a processor with respect to the Customer Personal Data, it shall impose obligations on its Sub-contractors and Affiliates that are the same as or equivalent to those set out in this clause 27 by way of written agreement, and shall remain fully liable to the Customer for any failure by a Sub-contractor to fulfil its obligations in relation to the Customer Personal Data.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Pursuant to clause 17 (Sub-contractors), where the Service Provider is subject to an obligation in relation to Customer Personal Data or the Customer is granted a right in respect of the Service Provider, the Service </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">Provider should procure that its Sub-contractors are subject to equivalent obligations and that the Customer is granted the same right against the Sub-contractors.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not process and/or transfer any Customer Personal Data in or to any country outside the European Economic Area without the prior written consent of the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">27.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If, for the purposes of the performance of this Agreement, the Service Provider or any of its Sub-contractors wishes to process and/or transfer any Customer Personal Data in or to a country outside the European Economic Area without prejudice to clause 27.10, the Service Provider shall comply with such other instructions and shall carry out such other actions as the Customer may notify in writing, including:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">providing details of how the Service Provider will ensure an adequate level of protection for any such Customer Personal Data so as to ensure the Customer&#8217;s compliance with Data Protection Legislation; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">27.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">implementing any data transfer mechanism provided by the applicable Data Protection Legislation, such as the appropriate model contractual clauses approved by the European Commission as set out in Schedule 21 (Data Transfer and Processing), to allow for the lawful processing of Personal Data in a country outside the European Economic Area pursuant to the applicable Data Protection Legislation. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">28.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PUBLICITY</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">28.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not make any public announcement (whether written or oral) about the existence of the Agreement or that it is providing Services to the Customer without the Customer&#8217;s prior written consent (which may be withheld in its complete discretion). For the purposes of clause 12.6, the Customer&#8217;s consent to disclosure by the Service Provider is deemed to be given only to the extent that such disclosure is required for the Service Provider to comply with its obligations under clause 12.6.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">28.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In no circumstance shall either Party be authorised to use any of the other Party&#8217;s logos, trademarks or any other representations related to the other Party&#8217;s brand (including noting the other Party or its personnel as a referee) without the other Party&#8217;s prior written consent (which may be withheld in its complete discretion).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART G REPRESENTATIONS, WARRANTIES AND INDEMNITIES</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">29.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">REPRESENTATIONS AND WARRANTIES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">29.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Party represents, warrants and undertakes to the other, as at the date of this Agreement:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">that it has the power and authority to enter into and perform its obligations under this Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">that it has all necessary rights, licences, permissions and consents to provide (in the case of the Service Provider) or receive (in the case of the Customer) the Services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">that the signing of this Agreement does not violate any law or constitute a default under any other agreement that that Party has entered into.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">29.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider represents, warrants and undertakes to the Customer on a continuing basis throughout the term that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall not conduct itself in a way so as to adversely affect the Customer&#8217;s public image (except that this clause 29.2.1 shall not preclude the Service Provider from enforcing its right under this Agreement);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it is not insolvent or unable to pay its debts within the meaning of the insolvency legislation applicable to it;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall allocate sufficient resources to provide the Services in accordance with the contractual requirements and use Commercially Reasonable Efforts to use the resources efficiently and services necessary to provide the Services;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall not knowingly and/or negligently insert or include, or permit or cause any Service Provider personnel to insert or include, any known Virus into any items provided to  the Customer or the Customer Systems;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall use the latest available versions of anti-virus software available from an industry accepted anti-virus software vendor to check for and delete malicious software and Viruses from the Service Provider&#8217;s IT systems; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall co-operate with the Customer to reduce the effect of any virus found and assist the Customer to mitigate any losses (including without limitation, loss of operational efficiency and loss or corruption of  the Customer&#8217;s data) and to restore the system, products, Deliverables and Services to their desired operating efficiency, such assistance to be at the Customer&#8217;s reasonable and demonstrable cost unless the Service Provider is in breach of clause 29.2.4 or clause 29.2.5;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it has undertaken all diligence it requires (including in relation to the Customer&#8217;s existing services) in order to plan and perform the Services and that accordingly its prices and estimates are robust and may be relied upon by the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it is skilled and experienced in the provision of services akin to the Services and in using the tools, methodologies and procedures it is proposed that it will use in the delivery of Services hereunder; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">all information it provides to the Customer during the Term shall, at the time it is supplied, be true and accurate in all material respects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">29.2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">that the Services will be performed in accordance with all </font></div></td></tr></table><div style="line-height:120%;padding-left:48px;text-align:justify;text-indent:45px;"><font style="text-align:justify;font-family:inherit;font-size:10pt;padding-right:50px;">29.2.10.1</font><font style="font-family:inherit;font-size:11pt;">&#32;&#32;&#32;&#32;Service Provider Applicable Regulations and </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">29.2.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any provisions agreed between the Parties under clause 20.1 in relation to Customer Applicable Regulations</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall at all times conduct the performance of the Services in such a manner that shall ensure that the Customer does not fail to comply with the Customer Applicable Regulations that have been notified to the Service Provider in writing (if any) as a result of or in connection with its receipt of the Services provided that the Customer explains in writing how the Service Provider is expected to comply with these obligations; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">29.2.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">it shall comply with any reasonable Customer request or instruction that enables the Customer to comply with its regulatory requirements (if any) in respect of the Services at mutually agreed terms. Any Customer requests or instructions which fall outside of the scope of the Services shall be agreed through the Contract Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">29.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer warrants that, to the extent that Customer Personal Data is provided to the Service Provider for processing (as that term is defined in the Data Protection Legislation), the Customer or relevant Customer Affiliate providing such Customer Personal Data shall have a legal basis on which to do so in respect of such Customer Personal Data.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">29.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Except as expressly set out in this Agreement, all other warranties, express or implied, shall be excluded to the fullest extent permitted by law.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">30.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">INDEMNITIES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">30.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">IPR Indemnities</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clauses 30.1.2 and 30.1.3, each Party will indemnify, defend and hold harmless the other Party and its Affiliates and their respective officials, employees, agents and assigns (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Representatives</font><font style="font-family:inherit;font-size:11pt;">&#8221;) against any claims, losses, damages, costs (including reasonable legal fees), expenses and liabilities agreed in a settlement or awarded against the other Party and/or its Representatives as a result of any infringement (or claim of infringement) of any third party IPR caused by or alleged to have occurred because of: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">30.1.1.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in the case of indemnification by the Service Provider to the Customer, Customer or its Affiliates possession of the Developed IPR in any Deliverables provided by the Service Provider to the Customer or its Affiliates; [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">30.1.1.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in the case of the Customer&#8217;s indemnification of the Service Provider, the Customer&#8217;s receipt or use of such Deliverables or Services other than in accordance with or as envisaged by this Agreement or such Deliverables&#8217; or Services&#8217; specifications, or the Service Provider&#8217;s receipt or use of any Customer Indemnified Items made available to the Service Provider or a Service Provider Affiliate by or on behalf of the Customer or a Customer Affiliate for its use under this Agreement (provided always such receipt or use was in accordance with the terms of or as envisaged by this Agreement). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:160px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Parties agree that the indemnifying party shall be relieved of its obligation to indemnify the indemnified party pursuant to clause 30.1.1 if and to the extent that the infringement claim arises due to (i) use of the material that is subject to the relevant indemnity claim other than in accordance with or as envisaged by this Agreement; or using infringing material after a fix or remedy has been provided (whether pursuant to clause 30.3 or otherwise);  (ii) use of an allegedly infringing item or any part thereof in combination with any equipment, software or data not approved for use by the indemnifying party, or use in any manner by the indemnified party (or its Affiliates) for which the allegedly infringing item was not designed; or (iii) where the Service Provider is the indemnifying party, any modification or alteration of the allegedly infringing item by a person or entity other than Service Provider or its Affiliates or Sub-contractors unless such modification or alteration was made on the instructions [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] provided by or on behalf of the Service Provider or its Affiliates or Sub-contractors.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#32;The Parties recognise that each of them may make available certain Third Party Materials to the other and that such Third Party Materials may not benefit from IPR indemnification protection equivalent to that set out in clause 30.1.1 above.  [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">30.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In addition to the indemnities provided in clause 30.1.1 (IPR Indemnity) and Schedule 17 (Human Resources Provisions), the Service Provider will indemnify, defend and hold harmless the Customer and its Affiliates and their respective officials, employees, agents and assigns (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Customer Indemnities</font><font style="font-family:inherit;font-size:11pt;">&#8221;) against any claims, losses, damages, costs (including reasonable legal fees), expenses and liabilities agreed in a settlement or awarded against the Customer and/or the Customer Personnel as a result of any of the following:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#32;&#32;&#32;&#32;&#32;&#32;&#32;&#32;&#32;&#32;&#32;&#32;&#32;30.2.1 [***];</font></div><div style="line-height:120%;text-align:justify;text-indent:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">30.2.2 [***]; and</font></div><div style="line-height:120%;text-align:justify;text-indent:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">30.2.3 [***]</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">30.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Without prejudice to its obligations pursuant to clause 30.1.1, if any Deliverable or service other item or material provided by the Service Provider or the provision of the Services by the Service Provider is, or in the Service Provider&#8217;s reasonable judgement is likely to become, the subject of a claim (an &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Infringing Item</font><font style="font-family:inherit;font-size:11pt;">&#8221;), the Service Provider [***] will [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">30.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The following procedures will apply with respect to any indemnification arising in connection with the Agreement:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">as soon as reasonably practicable after receipt by an indemnified party of written notice of the assertion or the commencement of any claim, demand, action, cause of action or other proceeding by a third party, whether by legal process or otherwise (a &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Claim</font><font style="font-family:inherit;font-size:11pt;">&#8221;), but no later than fourteen (14) days following receipt of written notice from the indemnified party relating to any Claim, the indemnifying party will notify the indemnified party in writing that it will assume control of the defence and settlement of such Claim (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Notice</font><font style="font-family:inherit;font-size:11pt;">&#8221;);  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">if the indemnifying party delivers the Notice relating to any claim within the required notice period, the indemnifying party will be entitled to have sole control over the defence and settlement of such Claim;    </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">if the indemnifying party fails to assume the defence of any such Claim within the prescribed period of time, then the indemnified party may [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">];  and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">30.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">subject to the payment of its reasonable costs, the indemnified Party shall provide reasonable assistance to the indemnifying Party, including reasonable assistance to the indemnifying Party&#8217;s employees, agents, independent contractors and Affiliates, as applicable.  Notwithstanding any provision of this clause 30 to the contrary, the indemnifying Party will not consent to the entry of any judgment or enter into any settlement that provides for injunctive or other non-monetary relief affecting the indemnified Party without the prior written consent of the indemnified Party, such consent not to be unreasonably withheld or delayed.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART H IMPACT OF A FAILURE TO PERFORM</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">31.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">FORCE MAJEURE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">31.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Neither Party shall be liable for default or delay in the performance of its obligations under the Agreement:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">31.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">if the default or delay is caused by a cause beyond the reasonable control of such Party (it being agreed that causes beyond the reasonable control of a Party shall not include strikes or lock outs of its own personnel); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">31.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">provided the non-performing Party is without fault in causing the default or delay and the default or delay could not have been prevented by reasonable precautions (which for these purposes shall include complying with that Party&#8217;s Disaster Recovery Plan and/or Business Continuity Plan or, if of a higher standard, disaster recovery plans consistent with Good Industry Practice) or circumvented by workarounds.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">31.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The non-performing Party shall be excused from further performance or observance of the obligation(s) so affected for as long as:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">31.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the circumstances prevail; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">31.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Party continues to use its best efforts to recommence performance or observance whenever and to whatever extent possible without delay.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">31.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">A Force Majeure Event shall not relieve the Service Provider of its obligations to supply the Services in conjunction with implementing its Disaster Recovery Plans or Business Continuity Plans, including requiring that essential personnel report to work during an emergency, and any or all personnel work at a contingency location.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">31.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event that a Force Majeure Event interrupts the provision of one or more Service Towers within the Run Services for in excess of thirty (30) days the Customer may terminate the affected Service Tower(s) or if more than two (2) Service Towers are affected, all of them in whole or in part on the provision of written notice. If the Force Majeure Event interrupts the provision of Change Management Services (or part of them) for in excess of thirty (30) days, the Customer may terminate only the affected Change Management Services-related SOWs in whole or in part on the provision of written notice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">STEP IN</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If:  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">32.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any default or non-performance by the Service Provider occurs and as a result, the performance of any business critical service is prevented, hindered, degraded or delayed for more than two (2) consecutive days;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">32.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider is excused from the performance of the Services pursuant to a Force Majeure Event; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">32.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">a Regulator requires the Customer to do so; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">32.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the circumstances in paragraph 13.1 of Schedule 15 (Exit) occur, then, without limiting any other rights it may have, the Customer may take control of the part of the Services affected by the Service Provider default or non-performance, or the Force Majeure Event and in the case of clause 32.1.3, the Customer shall take control of the part of the Services affected by the regulatory direction (in each </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:96px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">case, &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Step In</font><font style="font-family:inherit;font-size:11pt;">&#8221;) for a maximum period of [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] after which the Customer shall either terminate this Agreement pursuant to any rights to do so hereunder it may have or allow the Service Provider to resume performance of the relevant Service.</font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In exercising its rights of Step In the Customer may perform any act that the Customer deems reasonably necessary in order to restore the Services (including by engaging a third party service provider) or may direct the Service Provider to procure those Services from a third party supplier provided that the Customer: (i) complies with the Service Provider&#8217;s reasonable security and confidentiality policies as notified to the Customer; (ii) procures that any third party that it engages signs an Agreed Form NDA, with an obligation to erect &#8220;ethical walls&#8221; within its own organisation to protect the Service Provider&#8217;s confidentiality, if the third party stepping in is a competitor of the Service Provider; (iii) does not have unsupervised access to the Service Provider&#8217;s facilities and shared computing environment; and (iv) does not require the Service Provider to disclose its commercially sensitive information to any third party. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where a third party supplier is engaged in connection with a Step In, the Service Provider shall be liable for the payment of [***] for as long as the failure to perform continues (save for where the Step In is a result of a Force Majeure Event), and the Customer shall not be charged for Services that are not provided to the Customer as a result of a Force Majeure Event or the Service Provider&#8217;s default or non-performance.  The Service Provider shall either pay directly or reimburse the Customer for any such third party costs incurred.  Such payments made by the Service Provider may be credited against the Charges or paid by way of cheque or direct debit to the Customer, at the Customer&#8217;s option. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event of the Customer exercising its right of StepIn, the Service Provider shall co-operate with the Customer (and its agents or representatives, including any applicable third party supplier) and provide reasonable assistance at no charge to the Customer to restore such Customer function or the Services or any part of them as soon as reasonably possible, including giving the Customer (and its agents or representatives, including any applicable third party services provider) reasonable access to the Service Provider&#8217;s premises, Equipment, Material and Software, to the extent reasonably necessary for the purpose of restoring such Customer function or the Services or any part of them to the level required under this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">As soon as reasonably practicable following the restoration of the affected Customer function or the affected part of the Services (meaning that its performance is no longer substantially prevented, hindered, degraded or delayed) to the Customer&#8217;s reasonable satisfaction or a Regulator lifting its Step In requirement, the Service Provider shall resume the performance of the relevant Services. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">32.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Without prejudice to the caps set out in clause 34, nothing in this clause 32 limits the Service Provider&#8217;s liability to the Customer with respect to any default or non-performance by the Service Provider under this Agreement provided always that the Service Provider shall be relieved of its obligations to deliver the Services affected by any Step In during the period the Customer or any third party supplier has taken over delivery of such Services.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ENHANCED CO-OPERATION </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Where the Customer requires the right to do so in order to obtain an improved understanding of the Services or to assist the Service Provider to improve its performance (including in particular in the circumstances set out in clause below), the Parties agree that the Customer may nominate a certain number of its employees, agents or contractors (subject to clause 32.4), to be seconded to the Service Provider or any of its subcontractors (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Consultants</font><font style="font-family:inherit;font-size:11pt;">&#8221;) provided that the Parties agree the role and responsibilities of such Consultants and the desired outcomes of involvement. The number of Consultants shall be the minimum reasonably necessary (as determined by the Customer acting reasonably) for the limited purposes described in this clause 33.1 and the Customer agrees to appoint Consultants with a level of seniority appropriate to the tasks they shall be engaged in and to provide the Service Provider with at least five (5) Business Days&#8217; notice of its intention to exercise its rights under this clause 33.  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The circumstances that the Parties agree shall entitle the Customer to invoke its rights under clause 33.1 include where:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer is entitled, or has reasonable grounds for believing that it will be entitled, to terminate the Agreement in whole or in part for cause;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider is not performing any of the services in accordance with the Minimum Service Levels (if any);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider is or the Customer has reasonable grounds for believing that the Service Provider is reasonably likely to be in material breach of its obligations under the Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer has reasonable grounds to suspect acts of fraud are being committed by the Service Provider, any Sub-contractor or any Service Provider Personnel;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider causes the Customer to breach its legal or regulatory obligations; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider fails to provide the Services in accordance with the Agreement (whether such failure amounts to a material breach of contract or not) and that failure causes, or is in the Customer&#8217;s opinion likely to cause: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:150px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">33.2.6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">delay in delivery of the Services that means that the Service Provider will not be able to meet any Key Milestone date; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:150px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">33.2.6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the degradation or unavailability of the Services which, in the Customer&#8217;s opinion, is unlikely to be resolved within a reasonable period of time; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:150px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">33.2.6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer to incur a material loss, liability or cost whether direct or indirect or to suffer any adverse publicity.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:150px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">No Consultant shall become an employee of the Service Provider, or have a legal entitlement to any benefits conferred by the Service Provider on its employees, as a result of his or her secondment under this clause 33.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">A Consultant may not be an employee of any entity who competes with the Service Provider in the field of system integration services unless they are an employee of the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Consultants shall be given full access to all information (other than commercially sensitive information or information related to the Charges) that is available to all relevant Service Provider Personnel and that is related to the performance of the Services that are relevant to the purposes described in clauses 33.1 and 33.2 and shall be able to make suggestions related to any element of the performance of the Services provided that the Consultant: (i) complies with the Service Provider&#8217;s reasonable security and confidentiality policies as notified to the Consultant; (ii) signs an Agreed Form NDA; and (iii) does not have unsupervised access to the Service Provider&#8217;s facilities and shared computing environment.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not be obliged to follow any suggestions given by the Consultants.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider does follow a suggestion of a Consultant, then the Service Provider shall be fully responsible for all consequences that flow from the suggestion as if it were the Service Provider&#8217;s own suggestion. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">By exercising its right under this clause, the Customer shall not, and shall not be deemed to, assume any obligation to resolve any issue or problem with the Services or relieve the Service Provider of any obligation or liability in relation to that event.  Without limiting the foregoing, nothing in this clause 33.8 shall be construed to limit the Service Provider&#8217;s obligation to continue to perform the Services in accordance with all applicable Service Levels or Milestone dates.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer exercises its rights under this clause, the Parties shall carry out a monthly review to agree on whether the secondment shall continue. In any case, a secondment under this clause may be terminated by the Customer at any time by giving written notice to the Service Provider, but shall in any event cease when the secondment has been effective for a continuous period of ninety (90) days (or such longer period as may be </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">agreed between the Parties, such agreement may not be withheld by the Service Provider where clause 33.10 applies), when both of the following conditions are satisfied: </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the event giving rise to the appointment of the Consultants under this clause has ceased and/or has been resolved or remedied; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">33.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider has demonstrated to the Customer&#8217;s reasonable satisfaction that the Service Provider has taken all reasonable measures to ensure that the event giving rise to the appointment of the Consultants shall not reoccur.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 33.11, the Customer shall be responsible for paying the Consultants&#8217; reasonable and demonstrable fees for the duration of the secondment, plus any reasonable, actual and demonstrable travel and subsistence costs incurred by the Consultants in relation to their secondment under this clause provided that the salaries of the Consultants are reasonable given their level of seniority and experience and Good Industry Practice (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Consultant Costs</font><font style="font-family:inherit;font-size:11pt;">&#8221;).  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Notwithstanding clause 33.10, the Parties agree that to the extent that the Customer exercises its rights due to an alleged Service Provider default and it transpires that the Service Provider was in default then the Service Provider shall be responsible for [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] percent ([</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]%) of the Consultant Costs.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">33.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The exercise by the Customer of its rights in this clause 33 shall be without prejudice to any other rights or remedies of the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">LIABILITY</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Nothing in this Agreement shall limit a Party&#8217;s liability in respect of: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">death or personal injury caused by negligence;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">fraud or fraudulent misrepresentation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any employment related indemnities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the breach by a Party, its Affiliates or sub-contractors (including, in the case of the Service Provider, its Sub-contractors) or personnel of the duties of confidentiality contained in the Agreement save: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">34.1.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">34.1.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any claim made under the IPR indemnities set out in clause 30.1.1;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Wilful Abandonment or Wilful Default by the Service Provider; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">any liability that cannot be excluded pursuant to applicable law.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 34.1, the maximum aggregate liability of the Service Provider (including all Service Provider Affiliates) to Customer (which includes, for the avoidance of doubt, the UK Customer, US Customer and Bermuda Customer and all other Customer Affiliates) arising under or in connection with this Agreement (including all SOWs and Local Agreements) for all causes of action, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, on indemnity basis or otherwise) for all losses whatsoever and howsoever caused:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">for all liability related to personal data, including under the indemnity in clause 30.2.3 (Data Protection Indemnity) and/or arising any Data Protection Model Clauses, shall be limited to the greater of [***] or (ii) [***]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">for all claims for damage to tangible property caused by the Service Provider&#8217;s (including its Affiliates or its Sub-contractors) negligence or Wilful Default shall be limited to [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 34.1, the maximum aggregate liability of the Customer (including Customer Affiliates) arising under or in connection with this Agreement (including all SOWs and Local Agreements) and/or any Data Protection Model Clauses for all liability related to personal data shall be limited to [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Provided that nothing in this clause 34.4 shall limit or exclude a Party&#8217;s liability under clauses 34.1.1, 34.1.2 and 34.1.7, a Party nor its Affiliates shall have any liability under this Agreement or any SOW or Local </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">Agreement or Data Protection Model Clauses for: (i) any indirect or consequential losses suffered by the other Party; or (ii) for any special or incidental damages, loss of profits, loss of business, loss of revenue, loss of goodwill, loss of anticipated savings or any loss of data (in each case howsoever arising and whether direct or indirect) other than as detailed in clause 34.5 below.  </font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">34.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clauses 34.6 and 34.2, the exclusions in clause 34.4 shall not exclude liability for the following heads of losses which the Service Provider will accept to be deemed direct losses or damages suffered by the Customer: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 34.1 and 34.2, the Service Provider&#8217;s (including its Affiliates) total aggregate  liability to the Customer (which includes, for the avoidance of doubt, the UK Customer, US Customer and Bermuda Customer and  all other Customer Affiliates) arising under or in connection with the Agreement (including all SOWs and Local Agreements) for all causes of action, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, on indemnity basis or otherwise, for any losses whatsoever and howsoever caused shall not exceed [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in Contract Year 1, the greater of [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">] and [***]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">thereafter, in each subsequent Contract Year, the greater of:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-3px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">(i) a de minimis amount equal to [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">]; and</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:93px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">(ii) [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div><div style="line-height:120%;text-indent:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For the avoidance of doubt, the annual cap that applies to any one claim shall be  [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div><div style="line-height:120%;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 34.1 and 34.3, the Customer&#8217;s total aggregate liability [***] under or in connection with this Agreement (including all SOWs and Local Agreements) shall not exceed [</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:11pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For the avoidance of doubt, the Parties acknowledge that in accordance with Relevant Law, any claim for damages shall be reduced by the amount of Service Credits or Liquidated Damages already paid by the Service Provider to the Customer in respect of the relevant liability so as to avoid double recovery by the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The phrase &#8220;paid or payable&#8221; will mean the aggregate of: </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">34.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">all relevant amounts already paid by the Customer to the Service Provider; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">34.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">all relevant amounts invoiced but not yet paid by the Customer to the Service Provider.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">34.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">In the event that any breach by the Service Provider or any Service Provider Group company of this Agreement, a Local Agreement, SOW and/or any Data Protection Model Clauses results in any losses being suffered by (i) any Customer that is a party to this Agreement (each of the UK Customer, US Customer and/or Bermuda Customer); and/or (ii) any Customer Group Company that is not a party to this Agreement, such losses will be treated as if they had been suffered by the UK Customer and the UK Customer (acting as agent for the US and Bermuda Customers and to the exclusion of any right of the US or Bermuda Customer to also bring any claim in respect of the same loss) may recover any such losses from the Service Provider in accordance with this clause 34. The US Customer and the Bermuda Customer and any Customer Group Company that is not a party to this Agreement (including any Local Agreement, SOW or any Data Protection Model Clauses) may only recover its losses directly from the Service Provider if the UK Customer is prohibited by law from doing so. For the purposes of this clause 34.10, any losses suffered by any Customer Group Company that is not a </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">party to this Agreement (including any Local Agreement, SOW or any Data Protection Model Clauses) will not be treated as being indirect or consequential in terms of this clause 34 simply because it has been suffered by that Customer Group company and not by a Customer directly. </font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">34.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Nothing in this clause 34 shall relieve the Customer of its obligation to pay all Charges which have been properly incurred under this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">35.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">INSURANCE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">35.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall maintain at its own cost (and on request provide evidence to the Customer in the form of a broker&#8217;s letter) the following insurance policies with an insurer of good standing (subject to clause 35.2) for the term of this Agreement and six (6) years thereafter: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">35.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">professional liability insurance for a minimum amount of &#163;[***] ([***] GBP) [***]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">35.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">public and product liability insurance for a minimum amount of &#163;[***] ([***] GBP) [***]; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">35.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">employer&#8217;s liability insurance for a minimum amount of &#163;[***] ([***] GBP).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">35.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not take out or hold any of the insurance coverage described in clause 35.1 with the Customer or any member of the Customer Group without the Customer&#8217;s prior written consent.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">35.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall not during the term of this Agreement and for a period of six (6) years thereafter act or refrain from acting in such a way as would entitle the underwriter(s) of the policies required by clause 35.1 above to avoid or negate their liability to deal with any claim(s) which would otherwise be covered.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">35.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall, whenever reasonably requested by the Customer, provide evidence of such insurance and of its currency.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART I TERMINATION</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">TERMINATION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Customer Termination Rights</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may terminate for convenience this Agreement (in whole or in part) on ninety (90) days&#8217; notice.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer terminates this Agreement (in whole or in part) pursuant to clause 36.1, it shall pay the Service Provider any applicable Liquidated Damages for early termination in accordance with paragraph 25.2 and/or 25.3 (Termination for Convenience Damages Payment) of Schedule 10 (Pricebook, Charges and Invoicing).  In addition, and regardless of the basis of termination, in the event of termination of this Agreement prior to the expiry of the Initial Term, the Customer shall pay the further Liquidated Damages payment set out in paragraph 25.4 or 25.5 (as appropriate) of Schedule 10. The Service Provider agrees that such payments shall be the Service Provider&#8217;s sole and exclusive remedies in connection with any early termination itself and that beyond the Liquidated Damages for early termination identified in Schedule 10, no damages or compensation for early termination shall be payable; provided always that this shall be without prejudice to the rights and remedies of the Supplier at law in respect of the recovery of any damages which arise due to breach of this Agreement by the Customer (whether connected with the event giving rise to the early termination or not).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may terminate the Agreement for material breach by the Service Provider, immediately if it is not capable of remedy, or after thirty (30) days from the Customer providing the Service Provider with written notice of the material breach if it is capable of remedy but remains unremedied.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may also terminate the Agreement:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">immediately if an Insolvency Event occurs with respect to the Service Provider; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">upon thirty (30) days&#8217; written notice where the Service Provider persistently breaches the Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">where a Key Milestone for Transition is missed by more than a period of time specified as such in the Transition Schedule; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">immediately where a Material Adverse Change occurs in relation to the Service Provider and the process outlined in that definition has been exhausted;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">on a no-fault basis, in the event there is a Change of Control of the Service Provider (other than an internal re-organisation within the Service Provider Group) which raises a legitimate concern for the Customer and: (a) immediately where  termination is required or requested by a Regulator; or (b) on thirty (30) days&#8217; notice where the new controlling entity: (i) has significantly worse financial standing than the Service Provider; (ii) is a direct competitor of the Customer; or (iii) is involved in an industry for which  association would be reasonably likely to bring the Customer into disrepute, provided that the Customer gives notice to terminate on this basis within ninety (90) days following the Customer becoming aware of the Change of Control, such notice to specify the date upon which termination shall become effective;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">immediately for any breach of this Agreement by the Service Provider: (i) which causes a Regulator to require or request that the Agreement is terminated as a result of the breach; (ii) to the extent that the breach is the chief and direct cause of a Regulator imposing a fine on the Customer or any member of the Customer Group; or (iii) to the extent the breach causes the Customer to breach a specific legal requirement which in turn is likely to cause regulatory problems for the Customer or any member of the Customer Group, and the nature of and impact on the Services of such a legal requirement have been set out in the applicable SOW or in this Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">upon thirty (30) days&#8217; written notice in the event of a Material Service Failure; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.4.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">upon thirty (30) days&#8217; written notice where there is repeated failure by the Service Provider to engage with the governance procedures set out in this Agreement, including but not limited to, Schedule 12 (Governance and Service Management) where, following formal notice from the Customer, the Service Provider either: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">i.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">fails to address and propose a plan to solve the concerns identified by the Customer within thirty (30) days of a notice requiring it do so; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">ii.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">fails to then deliver on the plan proposed by it pursuant to this clause by the dates specified in the plan; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:90px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:42px;"><font style="font-family:inherit;font-size:10pt;">36.4.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">upon thirty (30) days&#8217; written notice in the event any breach of this Agreement by the Service Provider has a material adverse impact on the Customer&#8217;s reputation (or that of the Customer Group) or leads to material adverse publicity; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:90px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:42px;"><font style="font-family:inherit;font-size:10pt;">36.4.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">as set out in clause 31.4.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:90px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Customer terminates this Agreement in whole or in part and the Customer has paid any Charges in advance for Services it has not yet received, an amount equal to such Charges shall be repayable, subject to a pro-rated reduction. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If the Service Provider believes that any termination by the Customer constitutes a wrongful repudiation of the Agreement, then the Service Provider agrees that it will not affirm the Agreement provided that the termination by the Customer occurs at a time when the Customer is entitled to terminate the Agreement or relevant Statement of Work for convenience. Any wrongful repudiation made in those circumstances shall, if proven, be deemed to be termination for convenience by the Customer and the Customer shall be liable to pay to the Service Provider all amounts (including termination charges) payable on or in connection with termination for convenience (and within the timescales for payment of the same) as provided in this Agreement and/or the relevant Statement of Work.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider Termination Right</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">36.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider may only terminate this Agreement on written notice to the Customer due to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer&#8217;s failure to pay undisputed Charges, for which properly submitted invoices have been delivered, by the due date for payment, provided that:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">36.7.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer fails to remedy the failure to pay within fifteen (15) days of its receipt of the Service Provider&#8217;s written notice of the failure to pay; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:160px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">36.7.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Service Provider provides the Customer a further notice of the failure to pay and the Customer fails to remedy the failure to pay within ninety (90) days of its receipt of such further notice in which case the Service Provider may terminate forthwith;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">a material breach by the Customer of the licence conditions set out in clause 25.8 which the Customer fails to cure (if capable of cure) within thirty (30) days of a notice requiring it to do so;  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">a breach by the Customer (or any of its Affiliates) of its obligations under clause 26 (Confidential Information), provided the Customer fails to remedy the relevant breach (if capable of remedy) within sixty (60) days of its receipt of the Service Provider&#8217;s written notice of the relevant breach in which case the Service Provider may terminate forthwith; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">36.7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the Customer&#8217;s breach of its obligations under clause 27 (Data Protection) where to continue to provide the Services would put the Service Provider in breach of Relevant Laws in which case the Service Provider may terminate forthwith unless such Relevant Laws allow a cure period and/or a notice period in which case the Customer shall have thirty (30) days to cure and/or be provided notice as applicable.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">37.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Termination Assistance/Exit</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">37.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Subject to clause 37.4, for up to a maximum period of nine (9) months following the effective date of termination or expiration of the Agreement or following the date of any notice of termination, at the Customer&#8217;s election and request the Service Provider shall provide Termination Assistance to the Customer at the agreed day rates. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">37.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Actions by the Service Provider under this clause 37 shall be subject to the provisions of the Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">37.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Charges for Termination Assistance activities by the Service Provider shall be at the services rates set out in the Rate Card or such lower rates (if any) as specified in an Exit Plan. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">37.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***] the Termination Assistance services shall be provided to facilitate the Customer to readily continue the provision of the services in-house or by a replacement supplier (working in accordance with Good Industry Practice) and eliminate or minimise any disruption or deterioration of the Service, including, but not limited to, the following: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">37.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">efficient and comprehensive transition; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">37.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">assistance in providing information required to prepare and execute any request for proposal process; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">37.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">knowledge transfer; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">37.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">enabling data migration; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">37.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">executing any document required for assignment of rights.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">37.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall procure that any Successor Service Provider shall enter into a confidentiality agreement with the Service Provider on the terms of the Agreed Form NDA.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">PART J MISCELLANEOUS PROVISIONS</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">38.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">COMPLIANCE WITH LAWS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Generally</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">38.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall perform its obligations in a manner that complies with all Service Provider Applicable Regulations. The Service Provider&#8217;s obligations pursuant to this clause shall include identifying and procuring any required permits, certificates, approvals and inspections applicable to the Service Provider or otherwise required by Service Provider Applicable Regulations.  If a charge of non-compliance with such Service Provider Applicable Regulation occurs, the Service Provider shall promptly notify the Customer in writing (unless prohibited from doing so under Relevant Law).  Any actual failure to so comply with Service </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:inherit;font-size:11pt;">Provider Applicable Regulations applicable to the Services shall give the Customer the right to terminate this Agreement for irremediable material breach pursuant to clause 36.3.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">38.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer shall notify the Service Provider of any material changes in any Relevant Laws affecting its business and of which it becomes aware in the ordinary course of its business (provided always that this shall not release the Service Provider from its own obligations to keep abreast of all Service Provider Applicable Regulations affecting its business and the ongoing provision of the Services).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">38.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Not used.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">38.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall be responsible for any fines and penalties imposed on the Service Provider [***] arising from any non-compliance by the Service Provider, its personnel or agents with any Service Provider Applicable Regulations.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">39.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">TRANSFER OF THIS AGREEMENT</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">39.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer may assign the Agreement within (i) the Customer Group, (ii) to any entity that acquires it (provided the passes the Service Provider&#8217;s reasonable ethics and compliance checks) or (iii) with the Service Provider&#8217;s consent (not to be unreasonably withheld) to any third party.  To be clear each of the UK Customer, US Customer and Bermuda Customer must jointly agree any such assignment of this Agreement in full.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">39.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Apart from the specific rights to transfer, novate or assign specified in clause 39.1, neither Party may assign, novate or otherwise transfer any of its rights or obligations under this Agreement without the other Party&#8217;s prior written consent (such consent not to be unreasonably withheld or delayed).  For the avoidance of doubt, it is reasonable for the Customer to withhold its consent to any proposed assignment, novation or other transfer by the Service Provider to any person (the &#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Transferee</font><font style="font-family:inherit;font-size:11pt;">&#8221;), if the Transferee is of lesser financial standing to the Service Provider or has a lesser ability to provide services of the quality required by this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">39.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall use its reasonable endeavours to notify the Customer in advance of any Change of Control and in any event shall notify the Customer within ten (10) days of any Change of Control occurring. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">40.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">NO PARTNERSHIP, AGENCY ETC</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">40.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Nothing in this Agreement is intended to create a partnership or the relationship of principal and agent or employer and employee between the Parties.  Neither Party has the authority or power to bind, to contract in the name of or to create a liability for the other in any way or for any purpose.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">41.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">NOTICES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">41.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">All formal notices and communications between the Parties and/or to any Affiliate made in the course of this Agreement are to be in writing and shall be deemed to have been received by the addressee at the times stated below, provided that the notice of communication is addressed to the recipient at the address specified below, is marked for the urgent notification of the specified point of contact as notified in writing to the other Party from time to time in accordance with this clause 41 and is properly franked or otherwise sent postage prepaid: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">41.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">by first class post, forty-eight (48) hours after dispatch;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">41.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">by email with return receipt acknowledgement, on the next Business Day after the day of dispatch;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">41.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">by hand delivery, immediately upon receipt by the recipient; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">41.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">if sent by a reputable overnight express mail service with a reliable tracking system, twenty four (24) hours after dispatch.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">This clause 41.1, however, shall not apply to the service of any proceedings or documents in any legal action.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">41.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The addressees of the Parties for the purpose of this clause 41 and for the purpose of service of proceedings are set out below.  Notices must be addressed to: </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">The Customer</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For the attention of:</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">For the attention of:</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Head of UKI Insurance Practice</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">General Counsel</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">1 Kingdom Street, </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">30 Fenchurch Street</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Paddington Central, </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">London </font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">London </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">EC3M 3BD</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">W2 6BD</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">With a copy to:</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Corporate Counsel - </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">With a copy to: Chief Technology Officer &amp; UKI Insurance Practice</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Group Head of Procurement</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">1 Kingdom Street, </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">30 Fenchurch Street</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Paddington Central, </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">London </font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">London </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">EC3M 3BD</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">W2 6BD</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:192px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">42.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">THIRD PARTY RIGHTS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">42.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">A person who is not a Party to this Agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, 1999, save that Affiliates of the Customer from time to time and Divested Affiliates as referred to below may enforce the benefits granted to them under this Agreement. For the avoidance of doubt however this Agreement may be amended or rescinded by agreement between the Parties (and the UK Customer acting on behalf of the US Customer and Bermuda Customer) without the consent of any third party. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">42.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">At the Customer&#8217;s discretion and upon notice to the Service Provider of the divestment, any Divested Affiliate shall be entitled ([***]) to continue to receive the Services, which it has been receiving pursuant to this Agreement (including the governance regime in Schedule 12 and the invoicing regime in Schedule 10, for a period of up to [***] from the date of completion of such divestment or the date of notice whichever is later, such period to co-terminate with the Term and provided that [***]. The Customer shall be responsible for compliance by such Divested Affiliate to the relevant terms and conditions of this Agreement, including the payment obligations in clause 22 (Charges) for the Services received by the Divested Affiliate and shall be responsible for payment in the event the Divested Affiliate fails to pay the Service Provider. Any changes to the relevant Services or additional requirements (for example, separate invoices for the Customer and Divested Affiliate) or other commercial impact (including to Charges) resulting from the activities contemplated in this clause shall be agreed in accordance with the Contract Change Control Procedure.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">43.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SURVIVAL</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">43.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Those clauses that by their nature are intended to survive the termination or expiry of this Agreement, shall so survive.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">44.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">SEVERABILITY</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">44.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">If any provision of this Agreement or any part of any provision is determined to be partially void or unenforceable by any court or body of competent jurisdiction or by virtue of any legislation to which it is subject or by virtue of any other reason whatsoever, it shall be void or unenforceable to that extent only and the validity and enforceability of any of the other provisions or the remainder of any such provision shall not to be affected.  If any clause is rendered void or unenforceable, whether wholly or in part, the Service Provider and the Customer shall endeavour, without delay and in good faith discussions, to attain the economic and/or other intended result in another legally permissible manner.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">45.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ENTIRE AGREEMENT</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">45.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">This Agreement constitutes the entire understanding between the Parties relating to the subject matter of this Agreement and, save as may be expressly referred to in this Agreement, supersedes all prior representations, writings, negotiations or understandings relating to the subject matter of this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">45.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Except in respect of any fraudulent misrepresentation made by a Party, the Parties acknowledge that they have not relied on any representations, writings, negotiations or understandings, whether express or implied, (other than as set out in this Agreement) in entering into this Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">45.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Nothing in this clause 45 is intended to exclude a party&#8217;s liability for fraud, fraudulent misrepresentation or any other liability which cannot, by law, be excluded.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">46.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">WAIVER</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">46.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">No delay, neglect, or forbearance on the part of either Party in enforcing against the other Party any term or condition of this Agreement shall be or shall be deemed to be a waiver or in any way prejudice any right of that Party under this Agreement.  Any waiver by either Party of any of its rights under this Agreement must be in writing and only applies to the transaction or series of transactions expressly referred to in such waiver.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CORPORATE SOCIAL RESPONSIBILITY, COMPLIANCE WITH LAWS AND LLOYDS CENTRE OF EXCELLENCE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Anti-Bribery</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Each Party shall comply with all Relevant Laws relating to anti-bribery and anti-corruption including (but not limited to) the UK Bribery Act 2010 and all relevant US requirements.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Modern Slavery</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Without prejudice to any other provisions in this Agreement, the Service Provider shall, and shall procure that all persons who will or may be used in performing or to support the performance of this Agreement in any part of the world (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Supply Chain</font><font style="font-family:inherit;font-size:11pt;">&#8221;) shall, at all relevant times:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">comply with the provisions of the Modern Slavery Act 2015 and all Relevant Laws made under it or relating to it (&#8220;</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">MSA</font><font style="font-family:inherit;font-size:11pt;">&#8221;), and ensure that all relevant Service Provider Personnel have received appropriate training on the same;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">comply with any Customer policy relating to modern slavery and/or human trafficking as is notified to the Service Provider by the Customer from time to time; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">immediately notify the Customer&#8217;s Head of Procurement in writing if it has reason to believe that it or any member of its Supply Chain is in breach or is likely to breach any of the MSA or any provisions of these clauses 47.2 to 47.4 (or would do so if it were a party to this Agreement), or if it receives a communication from any person alleging breach of any of the MSA.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall maintain detailed, accurate and up-to-date records setting out: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">its staff hiring procedures; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">its supplier selection processes; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">the steps it takes to ensure that it and each member of its Supply Chain is not engaged in the activities prohibited by the MSA, and shall promptly provide copies of such records to the Customer on the Customer&#8217;s request.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">On the Customer&#8217;s reasonable request, the Service Provider shall make, and shall require any relevant member of its Supply Chain to make, such adjustments to its processes that relate to staff hiring and supplier selection as the Customer reasonably considers to be desirable to address any risk of non-compliance with the MSA.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Environment</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall ensure that its performance of the Services shall comply with all applicable environmental laws, statutes, regulations and relevant government issued guidance.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Health &amp; Safety</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall at times throughout the Term comply with all Relevant Laws relating to health and safety including (but not limited to) the Health and Safety at Work etc. Act 1974 and shall maintain a written health &amp; safety policy.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Equal Opportunities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider shall at all times throughout the Term comply with all Relevant Law relating to equal opportunities, including, (but not limited to) the Equality Act 2010.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Compliance with Competition Laws</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider confirms that it has not colluded with any third parties in relation to the Charges and that it shall comply with all Relevant Laws relating to competition and anti-trust including (but not limited to) the UK Competition Act 1998 and all relevant US requirements.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Compliance with Import/Export Laws</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer agrees to notify Service Provider of (1) any requirements for Deliverables or (2) any other technology, technical data or information to which the Service Provider will have access as a result of the Services that, in either case, will subject the Deliverables or the other technology, technical data or information to control under applicable export regulations under any classification other than EAR99 (or its non-U.S. equivalent) and, in such event, will (i) identify to the Service Provider the applicable regulations (e.g. EAR or ITAR) and classifications (e.g. ECCN) and (ii) follow such guidelines as the Service Provider may communicate to the Customer that reasonably are required to avoid violations. Subject to and except for the foregoing, the Service Provider agrees to notify the Customer of any technology, technical data or information that it will provide to the Customer pursuant to this Agreement that is subject to control under applicable export regulations under any classification other than EAR99 (or its non-U.S. equivalent) and, in such event, will (i) identify to the Customer the applicable regulations (e.g. EAR or ITAR) and classifications (e.g. ECCN) and (ii) follow such guidelines as the Customer may communicate to the Service Provider that reasonably are required to avoid violations. Subject to the foregoing the Service Provider shall comply with all Relevant Laws with respect to the Service Provider&#8217;s export and/or import of systems, dual-use items, materials, data, information and technologies necessary for the provision of the Services to each Customer Site (including those comprising the Deliverables) and with applicable embargoes, sanctions, and similar restrictions in force from time to time (including by determining and obtaining all relevant import and/or export authorisations). Notwithstanding the foregoing, the Customer agrees that it will not provide the Service Provider with any technology, technical data or information that is subject to control under the International Traffic in Arms Regulations (ITAR). In the event that the Customer wishes to provide the Service Provider with ITAR-controlled technology, technical data or information, the Customer will notify the Service Provider in writing of such intent, and the Parties agree to cooperate to determine the appropriate agreements and controls, if any, required before the Customer makes such disclosure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lloyd&#8217;s Centre of Excellence</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">47.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Customer expects the Service Provider to demonstrate a commitment to developing its knowledge of the London insurance market during the Term. Accordingly, the Service Provider shall commit to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">engaging with external consultants to develop training materials and to obtain a deeper understanding of Lloyd&#8217;s of London performance standards and requirements;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">developing and delivering training and certification programmes for Service Provider Personnel delivering the Services;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">increasing the general pool of Service Provider staff who are familiar with Lloyd&#8217;s of London operations;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">promoting the sharing of experience across the Service Provider&#8217;s and its Affiliate&#8217;s clients in the Lloyd&#8217;s of London market including by promoting opportunities for such clients to network and share experiences;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">inviting Lloyd&#8217;s of London staff to participate as a guest teachers / lecturers; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">47.10.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">identifying best practices across all the clients of the Service Provider and its Affiliates in the insurance sector and applying such best practice to services in areas regulated by Lloyd&#8217;s of London including by recommending enhancements to processes.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">48.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">CUMULATIVE REMEDIES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">48.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Except as otherwise expressly provided in this Agreement, remedies provided under this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either Party at law, in equity or otherwise.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">49.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">DISPUTE RESOLUTION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">49.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Any dispute between the Parties arising out of or relating to the Agreement, including with respect to the interpretation of any provision of the Agreement, shall be dealt with as follows: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">49.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">by the respective Contract Managers appointed under the Agreement; and if the dispute is not resolved by the Contract Managers;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">49.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">then by the Customer&#8217;s Chief Technology Officer (or his or her designated nominee) and a person of equivalent standing in the Service Provider&#8217;s organisation; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">49.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">then by the Customer&#8217;s Chief Operating Officer (or his/her designated nominee) and a person of equivalent standing in the Service Provider&#8217;s organisation.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">49.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Any dispute, controversy or claim arising under, out of, in connection with, or in relation to the Agreement which cannot be settled as provided for above may then be referred by the Parties to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">49.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">mediation by a neutral mediator accredited by the Centre for Dispute Resolution (CEDR); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">49.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">then, if the Parties fail to reach agreement during the mediation process within sixty (60) days of the mediator being appointed, Arbitration in London under the LCIA Rules,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">in order for the Parties to attempt to resolve such dispute.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">49.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Notwithstanding clauses 49.1 and 49.2, the Parties shall be free at any time to commence legal proceedings in order to seek emergency or injunctive relief.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">50.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">COUNTERPARTS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">50.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">This Agreement may be executed in two or more counterparts, each of which will be deemed to be an original, but all of which together will constitute one Agreement binding on the Parties, notwithstanding that both Parties are not signatories to the original or the same counterpart.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">51.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">GOVERNING LAW AND JURISDICTION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">51.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Agreement and all matters arising out of or in connection with it (including any dispute or claim) shall be governed and construed in accordance with the Laws of England and Wales and made subject to the exclusive jurisdiction of the Courts of England.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#8195;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">AGREED </font><font style="font-family:inherit;font-size:11pt;">by the Parties through their duly authorised representatives on the date written at the top of the first page of this Agreement:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For and on behalf of</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">)</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASPEN INSURANCE UK SERVICES LIMITED</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">) /s/ Michael Cain</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Name: Michael Cain</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Title: Director</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For and on behalf of</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">)</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASPEN INSURANCE U.S. SERVICES INC.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">) /s/ Michael Cain</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Name: Michael Cain</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Title: Director</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For and on behalf of</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">)</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">ASPEN BERMUDA LIMITED</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">) /s/ Mark Pickering</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Name: Mark Pickering</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Title: Director</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">For and on behalf of</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">)</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">COGNIZANT WORLDWIDE LIMITED</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">) /s/ David Sexton</font></div><div style="line-height:120%;text-align:justify;text-indent:192px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Name: David Sexton </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Title: UK BD Head Cognizant</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the purposes of acknowledging that Cognizant Technology Solutions US Corporation will be providing services on behalf of Cognizant Worldwide Limited in the United States only:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SIGNED: /s/ Steven Papera</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Name: Steven Papera</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Title: Corporate Counsel</font></div><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s8237584515aa4c98a9f9b32a938e9845"></a></div><div style="line-height:174%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 1</font></div><div style="line-height:174%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DEFINITIONS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">The Parties agree that for any defined term in this Agreement for which a definition has not been provided in this Schedule 1 (Definitions) but for which there is an ITIL definition, the ITIL definition in place as at the Effective Date shall apply.</font></div><div style="line-height:174%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following definitions apply in this Agreement: </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3rd Party Support Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in section 2.9 of Schedule 2, Annex 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Certificate </font><font style="font-family:Arial;font-size:10pt;">means a written notice, issued by the Customer in accordance with clause 6.5, certifying that an Acceptance Item has passed (in full, or conditionally) the relevant acceptance tests.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Criteria </font><font style="font-family:Arial;font-size:10pt;">means the mutually agreed objective criteria which an Acceptance Item must satisfy during the acceptance tests as set out in this Agreement before the Customer is required to issue an Acceptance Certificate for that Acceptance Item.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Item </font><font style="font-family:Arial;font-size:10pt;">means any Deliverable or Service or any other item expressed to be subject to acceptance testing under this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Test</font><font style="font-family:Arial;font-size:10pt;">&#32;means any test set out in this Agreement or agreed between the Parties for the acceptance of Acceptance Items pursuant to clause 6 of this Agreement and references to &#8220;accepting testing&#8221; and/or &#8220;Acceptance Testing&#8221; shall be construed accordingly. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Test Plan </font><font style="font-family:Arial;font-size:10pt;">means the plan for acceptance testing agreed between the parties whether pursuant to paragraph 4.1.4 of Schedule 8 (Transition and Transformation)</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">or otherwise as part of the Change Projects.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Active Directory Management Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.7 of Schedule 2, Annex 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Affiliate</font><font style="font-family:Arial;font-size:10pt;">&#32;means any other person that, directly or indirectly, through one or more intermediaries, is controlled by or under common control with a Party or in the case of another legal entity, controlled by or under common control with such other legal entity.  For the purposes of this definition, control (including, with correlative meanings, the terms controlled by and under common control with) as used with respect to any person, means the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such person, whether through the ownership of shares, the holding of voting power, by contract or otherwise.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreed Form NDA</font><font style="font-family:Arial;font-size:10pt;">&#32;means the form of non-disclosure agreement set out in Schedule 15 (Exit Plan and Service Transfer Arrangements).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement</font><font style="font-family:Arial;font-size:10pt;">&#32;means this agreement, the schedules, appendices and attachments.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement Terms </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 2.1 of Schedule 9 (Form of Local Agreement).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Applicable Data Protection Law </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1 of Schedule 21 (Data Processing and Transfer).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Applicable Increase </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 4.2 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:174%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Application</font><font style="font-family:Arial;font-size:10pt;">&#32;means Customer used computer software or device software.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Application Management Charges </font><font style="font-family:Arial;font-size:10pt;">means the Charges for the Application Management Services as set out in section11 of Schedule 10.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Application Management Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1.2(d) of Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Approved Sub-contractor</font><font style="font-family:Arial;font-size:10pt;">&#32;has the same meaning as Sub-contractor.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Asset Management</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.1 of Schedule 2, Annex 1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">At Risk Amount</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in paragraph 5.7 of Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Availability Management</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.1 of Schedule 2, Annex 1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BAFO </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in Recital D</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Balanced Scorecard </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph9.1 of Schedule 12 (Governance and Service Management) as</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">further described in Appendix 12-A to Schedule 12 (Governance and Service Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Baseline Costs </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in clause 34.5.6.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BCDR </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 24.1 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BCP Test </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 4.1 of Schedule 16 (Business Continuity and DR Plan).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark</font><font style="font-family:Arial;font-size:10pt;">&#32;means the process of carrying out a benchmark review pursuant to Schedule 11 (Benchmarking). &#8216;Benchmarking&#8217; shall be construed accordingly. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Notice</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 1.2 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Parameters</font><font style="font-family:Arial;font-size:10pt;">&#32;shall have the meaning given to it in paragraph 5.2 of Schedule 11 (Benchmarking). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Report</font><font style="font-family:Arial;font-size:10pt;">&#32;shall have the meaning given to it in paragraph 6.1.5 of Schedule 11 (Benchmarking) and is also referred to as a Benchmarking Report. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarked Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in paragraph 1.1 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarker </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 2.6 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarking Agreement </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 2.7.1 of Schedule 11 (Benchmarking). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarking Report</font><font style="font-family:Arial;font-size:10pt;">&#32;means the report of a Benchmarker commissioned by the Parties in accordance with Schedule 11 (Benchmarking), also referred to as a Benchmark Report.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bermuda Customer</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out at the Parties section of the Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bundle </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 15.3 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity Plan </font><font style="font-family:Arial;font-size:10pt;">means the business continuity plan to be developed pursuant to Schedule 16 (Business Continuity and DR Plan). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Day</font><font style="font-family:Arial;font-size:10pt;">&#32;means a day other than a Saturday, Sunday or Bank holiday in England, Bermuda or relevant US States.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Impact Initiatives</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 20.1 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Calendar Quarter </font><font style="font-family:Arial;font-size:10pt;">means any one of the following four periods of three months that make up a Calendar Year: 1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;January to 31</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;March (quarter 1); 1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;April to 30</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">th</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;June (quarter 2); 1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;July to 30</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">th</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;September (quarter 3) and 1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;October to 31</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;December (quarter 4).</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Calendar Year </font><font style="font-family:Arial;font-size:10pt;">means the period of 365 (or 366 as applicable) days starting from the first (1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">) day of January and ending on the thirty first (31</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">) day of December.</font></div><div style="line-height:174%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Capacity Management</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in ITIL</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Carried Over Pool Amount</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 21.1.6 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Catalogue Item </font><font style="font-family:Arial;font-size:10pt;">means an item listed as such in the Service Catalogue in Appendix 10-K.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Centre of Excellence or COE</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in paragraph 3.4.1 of Schedule 2 Annex 5. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change</font><font style="font-family:Arial;font-size:10pt;">&#32;means any change to this Agreement and/or provision of the Deliverables and/or Services agreed between the Parties in accordance with Schedule 13 (Contract Change Control Procedure).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Authority</font><font style="font-family:Arial;font-size:10pt;">&#32;means the entity with the responsibilities described in paragraph 6.1 of Schedule 12 (Governance and Service Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Control Note</font><font style="font-family:Arial;font-size:10pt;">&#32;shall be a document agreed between the Parties in the form set out in Appendix 1 to Schedule 13 (Contract Change Control Procedure) that records a Change.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Management Advisory Board (CAB)</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 3.2.2 of Schedule 2, Annex 1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Management Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Charges for the Change Management Services as set out in section 13 of - Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Management Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1.2(e) of Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change of Control</font><font style="font-family:Arial;font-size:10pt;">&#32;means a change in Control of the Service Provider.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Project </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 3.3.1 of Annex 5 to Schedule 2</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">and will include Large Projects and Small Projects.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Request</font><font style="font-family:Arial;font-size:10pt;">&#32;means a written request from either party to vary the terms of this Agreement pursuant to the procedure set out in Schedule 13 (Contract Change Control Procedure).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charges </font><font style="font-family:Arial;font-size:10pt;">means the aggregate charges payable by the Customer to the Service Provider under this Agreement and as are more particularly set out in Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CIO / Head of Change </font><font style="font-family:Arial;font-size:10pt;">is the Service Provider&#8217;s senior management role assigned to oversee the entire Agreement and to lead the Change Management Services as defined in Schedule 17, section 1.9.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Claim </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 30.4.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Commercially Reasonable Efforts</font><font style="font-family:Arial;font-size:10pt;">&#32;means that the Party obliged to perform shall take all such steps and perform in such a manner as if it were acting in a determined, prudent and reasonable manner in order to achieve the desired result for its own benefit.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Commercial Review Meeting </font><font style="font-family:Arial;font-size:10pt;">means the ITO Commercial Board Meeting described in section 4.2(c) of Schedule 12.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Committed Transformation </font><font style="font-family:Arial;font-size:10pt;">means the Transformation Projects to be completed prior to or after completion of Transition in order to deliver committed price reductions and/or service improvements and whose scope is either agreed prior to the Effective Date or identified prior to the Effective Date with a plan to finalise the details of the same to be agreed during Transition, as further described in Part B of Appendix 1 of Schedule 8.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Committed Transformation Managers</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in paragraph 5.2 of Schedule 8 (Transition &amp; Transformation) </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Committed Transformation Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means the services provided by the Service Provider to deliver Committed Transformation. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Common Service Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Charges for the Common Services as set out in section 8 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Common Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 1.1.2(a) of Schedule 2 (Service Descriptions). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Comparative Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 1.3 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Comparators </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 5.2 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Compromise Assessment</font><font style="font-family:Arial;font-size:10pt;">&#32;means an objective survey of the Customer&#8217;s Environment and its devices to discover unknown security breaches, malware and unauthorised access.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Confidential Information</font><font style="font-family:Arial;font-size:10pt;">&#32;means in relation to either Party to this Agreement (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">first party</font><font style="font-family:Arial;font-size:10pt;">&#8221;) any and all information in whatever form (whether oral, tangible or documented), that (a) is by its nature confidential; or (b) the other party knows or ought to know is confidential; or (c) is designated by the first party as confidential including the following which are hereby designated by the first party as confidential information of that party: (i) in the case of the Customer, all Deliverables; (ii) information relating to the financial position of the first party (or any of its Affiliates) and in particular includes information relating to the assets or liabilities of the first party (or any of its Affiliates), budgets, sales, and any other matter that does or may affect the financial position or reputation of the party (or any of its Affiliates); (iii) information relating to the business strategies of the first party (or any of its  Affiliates) and in particular including marketing, public relations, advertising and commerce plans, ideas, strategies, projections and other information (including related to electronic sales), business plans, real estate plans, strategic expansion plans, products and product designs; (iv) information relating to the first party&#8217;s (or any of its Affiliate's) customers, contractors  or sub-contractors; (v) any information derived from the information described in (i) to (iv) above; and is disclosed to or otherwise learnt, acquired or developed by the other Party in connection with this Agreement (or its subject matter).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Configuration Items </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Configuration Management </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in section 2.1.6 of Schedule 2, Annex 1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consultant</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in clause 33.1 (Enhanced Co-operation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consultant Costs</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in clause 33.10 (Enhanced Co-operation).</font></div><div style="line-height:174%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Continual Service Improvement or CSI</font><font style="font-family:Arial;font-size:10pt;">&#32;means the same as the ITIL term &#8220;Continual Improvement&#8221; as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Continuation Services </font><font style="font-family:Arial;font-size:10pt;">means the Services (other than Termination Assistance) which the Customer may continue to require the Service Provider to provide during the Termination Assistance Period.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Contract Change Control Procedure or &#8216;CCP&#8217;</font><font style="font-family:Arial;font-size:10pt;">&#32;means the process for modifying the provision of the Services or the Agreement as set out in Schedule 13 (Contract Change Control Procedure).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Contract Manager </font><font style="font-family:Arial;font-size:10pt;">means the person appointed by each party to represent it in relation to day to day matters arising in relation to the Services and this Agreement, as defined in Schedule 12, paragraph 1.3.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Contract Year</font><font style="font-family:Arial;font-size:10pt;">&#32;means each twelve (12) month period from 1 October to 30 September, with Contract Year 0 starting on the Effective Date and ending on 30 September 2018 and Contract Year 1 starting on 1 October 2018 and ending on 30 September 2019.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Control</font><font style="font-family:Arial;font-size:10pt;">&#32;shall mean the direct or indirect power to direct or cause the direction of the management and policies of a company or other business entity, whether through ownership of fifty percent (50%) or more of the voting interest, by contract, or otherwise.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Control Assessment</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in Section 6.1 of Schedule 8 Appendix 08-A.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Core</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in paragraph 13.4 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COTS Vendor</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out at clause 25.12.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Critical Service Level </font><font style="font-family:Arial;font-size:10pt;">means a Service Level listed in Appendix 3-A which has Service Credits allocated to it.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Applicable Regulations </font><font style="font-family:Arial;font-size:10pt;">means (i) Relevant Laws which are in force from time to time during the Term, including any amendments to any or all of them, and which apply to the Customer and the Customer Group and/or their use of or receipt of the Services but which in each case are not Service Provider Applicable Regulations; and (ii) those things deemed to be Customer Applicable Regulations pursuant to the definition of Service Provider Applicable Regulations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Change Management</font><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Lead</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Customer representative that is responsible for Change Management activity.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer COE Lead </font><font style="font-family:Arial;font-size:10pt;">means the Customer&#8217;s primary contact point for the relevant COE.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Data </font><font style="font-family:Arial;font-size:10pt;">means information regarding or relating to the Customer or the Customer Group that is provided to the Service Provider pursuant to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Dependencies </font><font style="font-family:Arial;font-size:10pt;">means the obligations of the Customer which are identified as a Customer Dependency in the Agreement, a SOW, Schedule 4 (Customer Dependencies), or Appendix 1 of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Environment </font><font style="font-family:Arial;font-size:10pt;">means the Customer&#8217;s IT and business operations which receive the Services. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Equipment</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in clause 13.1 (Equipment and Software).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Future Transformation Manager</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in paragraph 7.1.2 in Schedule 8 (Transition and Transformation). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Group</font><font style="font-family:Arial;font-size:10pt;">&#32;means each of the UK Customer, US Customer and Bermuda Customer and their Affiliates.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Group Company </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in Schedule 9 (Form of Local Agreement).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Indemnified Items</font><font style="font-family:Arial;font-size:10pt;">&#32;means all Customer Material, Customer Software, Customer Hardware, Customer Equipment, Customer Data and Customer IPR (other than modifications or enhancements to any of the foregoing delivered by the Service Provider, its Affiliates and/or its Sub-contractors).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Indemnities </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 30.2 of this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Individual</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 1.3(a) of Schedule 12 (Governance and Service Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer IPR</font><font style="font-family:Arial;font-size:10pt;">&#32;means any IPRs owned by or licensed to the Customer or its Affiliates (including Third Party Materials) and licenced by or otherwise made available by or on behalf of the Customer to the Service Provider or its Affiliates (including modifications and enhancements) to be used by the Customer (including its Group) or the Service Provider in receiving or providing the Services (including development of any Deliverables). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Locations or Customer Sites </font><font style="font-family:Arial;font-size:10pt;">means the locations and sites from which the Customer operates and to which the Service Provider will require access in order to provide the Services from time to time, as set out in the Procedures Manual and/or Schedule 22 (Locations and Site Licence).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Location Policies </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 16.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Material</font><font style="font-family:Arial;font-size:10pt;">&#32;means any Material owned by or licensed to the Customer or its Affiliates (and any modifications to that Material).</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Parties</font><font style="font-family:Arial;font-size:10pt;">&#32;means the UK Customer, the US Customer and the Bermuda Customer, each being a Customer Party.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Personal Data </font><font style="font-family:Arial;font-size:10pt;">means any personal data described in a SOW or Schedule 21 (Data Transfer and Processing) and supplied by a Customer Group company to the Service Provider or a Service Provider Affiliate under this Agreement for processing and/or which the Service Provider (and/or any Sub-contractor) generates, collects, stores, transmits or otherwise processes on behalf of a Customer Group company or as a data processor in connection with this Agreement. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Personnel</font><font style="font-family:Arial;font-size:10pt;">&#32;means the directors, officers, employees, agents, agency workers, contractors and sub-contractors of the Customer Group and its sub-contractors (other than the Service Provider and its Affiliates). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Representative</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Customer Contract Manager or its appointed alternative contact.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer SME</font><font style="font-family:Arial;font-size:10pt;">&#32;means an appropriate Customer representative.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Software</font><font style="font-family:Arial;font-size:10pt;">&#32;means the computer programs (whether in machine or optically readable format) and all Materials relating to such computer programs, owned, licenced or used by the Customer and/or its Affiliates.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Systems</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Customer Software and any Equipment and/or Tools owned or used by the Customer and/or its Affiliates.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data Exporter </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1 of Schedule 21 (Data Processing and Transfer). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data Importer </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1 of Schedule 21 (Data Processing and Transfer).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data Protection Legislation </font><font style="font-family:Arial;font-size:10pt;">means all laws relating the processing of Personal Data, privacy and security, including, without limitation, the EU Data Protection Directive 95/46/EC (as will be superseded by the EU General Data Protection Regulation 2016/679 (&#8220;GDPR&#8221;)), the EU Privacy and Electronic Communications Directive 2002/58/EC, and the Bermuda Personal Information Protection Act 2016, as implemented in each jurisdiction, and all amendments, or all other applicable international, regional, federal or national data protection laws, regulations and regulatory guidance</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">. </font><font style="font-family:Arial;font-size:10pt;">The terms </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">data controller, data processor, data subject, personal data, process/processing, special categories of data and supervisory authority </font><font style="font-family:Arial;font-size:10pt;">shall have the meanings ascribed to them in the GDPR.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data Protection Model Clauses </font><font style="font-family:Arial;font-size:10pt;">means standardised contractual clauses to ensure that any personal data leaving the EEA will be transferred in compliance with Data Protection Legislation, a copy of which is set out in the Annex to Schedule 21 (Data Processing and Transfer). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Database Management Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.5 of Schedule 2, Annex 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Dedicated Licences</font><font style="font-family:Arial;font-size:10pt;">&#32;are licences which the Service Provider has purchased specifically for the Customer to use to receive the Services and excludes licences for Service Provider Tools and COTS Vendor software or services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Dedicated Third Party Contracts</font><font style="font-family:Arial;font-size:10pt;">&#32;means a third party contract designated as such in Schedule 15 (Exit Plan and Service Transfer Arrangement).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Delay Notice</font><font style="font-family:Arial;font-size:10pt;">&#32;as defined in clause 5.1 (Delay).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Deliverable</font><font style="font-family:Arial;font-size:10pt;">&#32;means any tangible item or output required to be provided by the Service Provider to the Customer under this Agreement or a SOW. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Deliverable Acceptance Document </font><font style="font-family:Arial;font-size:10pt;">means a document setting out the acceptance requirements for the relevant Deliverable as may be agreed between the Parties pursuant to Schedule 8 (Transition and Transformation). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Design Authorities</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 6.1 of Schedule 12 Governance and Service Management.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Designated Areas</font><font style="font-family:Arial;font-size:10pt;">&#32;means those areas designated as such in accordance with Schedule 22 (Location and Site Licence) to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Deskside Support</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 1.1 of Schedule 2, Annex 3.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Detailed Design or Detailed Design Phase </font><font style="font-family:Arial;font-size:10pt;">refers to the design phase of a project where the exact scope and requirements are defined and agreed for all Committed Transformations stated in Part B of Appendix 8-A (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Developed IPR</font><font style="font-family:Arial;font-size:10pt;">&#32;means those materials and Intellectual Property Rights created specifically for the Customer pursuant to this Agreement or any SOW or Local Agreement but excluding: (i), modifications, enhancements or derivatives of Service Provider IPR; or (ii) any materials or other Intellectual Property Rights the creation of which falls outside the scope of the Services. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Digital Product </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 25.11 of this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Disaster</font><font style="font-family:Arial;font-size:10pt;">&#32;means any disruption to the performance or receipt of the Services (whether caused by a natural or a man-made phenomenon or occurrence) that requires the implementation of the Disaster Recovery Plan and which is acknowledged to be a Disaster by the Customer.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Disaster Recovery Plan </font><font style="font-family:Arial;font-size:10pt;">means a disaster recovery plan to be developed pursuant to Schedule 16 (Business Continuity and DR Plan).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Disclosing Party</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Party which discloses its Confidential Information to the other Party.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Discount Percentage </font><font style="font-family:Arial;font-size:10pt;">means the volume discount to be applied to the Change Management Charges pursuant to section 21 of Schedule 10</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Dispatch Sites </font><font style="font-family:Arial;font-size:10pt;">means those Customer Locations that do not have a Service Provider On-Site based presence.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Dispute Resolution Procedure </font><font style="font-family:Arial;font-size:10pt;">means the procedure set out in clause 49 (Dispute Resolution).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Divested Affiliate </font><font style="font-family:Arial;font-size:10pt;">means any entity which has been, during the term of this Agreement, an Affiliate of the Customer, and which subsequently ceases to be an Affiliate of the Customer.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Documentation</font><font style="font-family:Arial;font-size:10pt;">&#32;means all documentation including user manuals or other operating manuals relating to a Deliverable or the Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1 of Schedule 18 (Key Personnel).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Effective Date</font><font style="font-family:Arial;font-size:10pt;">&#32;means the date set out at the start of this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Employment Costs</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 15.2 (Personnel).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Employment Liabilities </font><font style="font-family:Arial;font-size:10pt;">mean all claims and employment related costs, including but not limited to claims for salary and benefits, redundancy payments, unlawful deductions from wages, unfair, wrongful or constructive dismissal compensation, compensation for age, sex, race or disability discrimination or discrimination on the grounds of religion, belief, age or sexual orientation or claims for equal pay, compensation for less favourable treatment of part-time workers, and any other claims whether in tort (including negligence), contract or statute or otherwise, and any demands, actions, proceedings and any award, compensation, damages, tribunal awards, fine, loss, order, penalty, disbursement, payment made by way of settlement and costs and expenses reasonably incurred in connection with a claim or investigation, and any expenses and legal costs on an indemnity basis.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End-to-End Service </font><font style="font-family:Arial;font-size:10pt;">has the definition set out in Schedule 14.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User</font><font style="font-family:Arial;font-size:10pt;">&#32;means an individual authorised by the Customer to use and access the Customer&#8217;s systems and who is enabled on the Customer&#8217;s active directory.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Contact</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 3.1.1 of Schedule 2, Annex 3.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Devices</font><font style="font-family:Arial;font-size:10pt;">&#32;means the devices as listed in Appendix 2-B tab &#8220;End User&#8221;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Environment</font><font style="font-family:Arial;font-size:10pt;">&#32;means the composite Hardware, Software, Network Resources and Services required for the existence, operation and management of an Enterprise IT service.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Equipment</font><font style="font-family:Arial;font-size:10pt;">&#32;means all components, materials, plant, tools, test equipment, hardware, firmware, computing and data communications equipment and any related documentation used in the provision of the Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Equivalent Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 1.3 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Escrow Agreement </font><font style="font-family:Arial;font-size:10pt;">means an agreement entered into by the Parties pursuant to clauses 25.14 and 25.15, on the then applicable NCC standard form single user terms. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Executive Escalation (a)</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in clause 8.5.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Executive Escalation (b)</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in clause 8.5.2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Executive Sponsor</font><font style="font-family:Arial;font-size:10pt;">&#32;is the person in the Service Provider&#8217;s organisation who is a member of the executive leadership of the Service Provider (UK or globally) and ultimately responsible to the Service Provider&#8217;s corporate leadership for the success of the IT outsourcing arrangement.  As at the Effective Date, this is the Head of the Service Provider&#8217;s UK and Ireland region.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Existing Performance Data </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 2.6 of Schedule 3 (Service Levels and Service Credits.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Existing Service Levels</font><font style="font-family:Arial;font-size:10pt;">&#32;means those Service Levels defined as Service Level Type 1 in Appendix 3-A of Schedule 3 (Service Levels and Service Credits). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Information </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 5.1 of Schedule 15 (Exit Plan and Service Transfer Arrangements).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Milestones </font><font style="font-family:Arial;font-size:10pt;">are the applicable Milestone Dates set out the Exit Plan developed in accordance with Schedule 15 (Exit Plan and Service Transfer Arrangements). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Plan</font><font style="font-family:Arial;font-size:10pt;">&#32;the plan to be developed pursuant to Schedule 15 (Exit Plan and Service Transfer Arrangements) that shall set out in such detail as is reasonably required by the Customer a plan by which the Services shall be transferred to the Customer or a Successor Service Provider following the termination or expiry of this Agreement in whole or in part.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Expected Service Level </font><font style="font-family:Arial;font-size:10pt;">means, in respect of any Service Level, the required level of performance which the Service Provider shall meet or exceed in its performance of the relevant Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Final Milestone </font><font style="font-family:Arial;font-size:10pt;">means, in respect of Transition, the relevant Service Commencement Date or, with respect to Committed Transformation or agreed Future Transformation, the agreed &#8216;Go Live&#8217; date.&#8217;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Financial Distress Event</font><font style="font-family:Arial;font-size:10pt;">&#32;means any or all of the following:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the credit rating of the Service Provider Group dropping two or more levels below its rating as at the Effective Date (provided that this is not part of a general downgrading of the credit ratings of a significant proportion of organisations in the digital and information technology services market);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider Group issuing a profits warning to a stock exchange or making any other public pronouncement about a material deterioration in its financial position or prospects which, in each case, envisages a reduction in profit of [***]% or more on the same period in the previous year;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a public or regulatory investigation into improper financial accounting and reporting, suspected fraud or other financial impropriety of the Service Provider Group holds that there has been actual improper financial accounting, reporting, fraud or other financial impropriety committed by the Service Provider Group,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">where, in each case, this will have a material adverse impact on the continued performance and delivery of all or a significant part of the Services in accordance with this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">First Service Commencement Date</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 3.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Flex </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in paragraph 13.4 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Force Majeure Event</font><font style="font-family:Arial;font-size:10pt;">&#32;means any act of God, war, civil disturbance, strike (other than strikes of Service Provider Personnel), flood, fire, or other cause not within that Party&#8217;s reasonable control.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Forecast Volumes </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 18.2 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Future Equipment</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in clause 13.4 (Assets).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Future Transformation</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Transformation Projects that will take place during the Term following Transition and which go beyond the Committed Transformation activities agreed to be performed as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Future Transformation Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Transformation Services to be agreed between the Parties in accordance with Appendix 2 of Schedule 8 (Transition and Transformation) of this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Gainshare Initiatives </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 20.2 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Go Live Date</font><font style="font-family:Arial;font-size:10pt;">&#32;means the date agreed for the completion of a Committed Transformation.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Good Industry Practice </font><font style="font-family:Arial;font-size:10pt;">means that degree of skill, care, prudence, foresight and practice which would ordinarily be expected of a skilled, experienced and leading supplier of services of the same or a similar nature to the Services and which, for the avoidance of doubt, includes compliance with standards akin to applicable British Standards Institute and International Standards Organisation standards.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Hardware</font><font style="font-family:Arial;font-size:10pt;">&#32;means the physical material parts of a computer or other system.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Holdback </font><font style="font-family:Arial;font-size:10pt;">means a payment milestone which occurs after the Final Milestone at the end of a project, as further set out in clause 10.4 (Holdback, Service Levels and Liquidated Damages).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">IMACD</font><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">means Installations, Moves, Additions, Changes, Deletions.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Implementation Plan </font><font style="font-family:Arial;font-size:10pt;">means any plan for the implementation of Transition or Transformation Services as described in Appendix 1 of Schedule 8 (Transition and Transformation) to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incident </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incremental Innovation Pool </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 21.1.3 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Indexation Date </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 4.1.2 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Indexation Sensitivity </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 4.1.1 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Inflight Project Handover Statement </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 19.7 of Schedule 10].</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Inflight Projects</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 19.1 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure </font><font style="font-family:Arial;font-size:10pt;">means hardware and software in scope&#160;for support as part of the Infrastructure Management Services, Operations and Service Delivery Services, Network Management Services and Security Services. The initial hardware is listed in Appendix 2-B (Ops &amp; Service Del. Supported Hardware). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Change Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in section 2.10 of Schedule 2, Annex 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Management Charges </font><font style="font-family:Arial;font-size:10pt;">means the Charges for the Infrastructure Management Services and the Security Services, as set out in paragraph 9 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Management Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1.2(b) of Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Monitoring Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.1 of Schedule 2, Annex 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infringing Item</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 30.3.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Initial Term</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 3.1.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Innovation Pool </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 21 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Innovation Project/Initiative</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 21.2 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Insolvency Event </font><font style="font-family:Arial;font-size:10pt;">means one or more of the following events:</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a Party becomes unable to pay its debts or is deemed to be unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a Party enters into liquidation either compulsory or voluntary (save for the purposes of a solvent reconstruction or amalgamation) or a provisional liquidator is appointed in respect of that Party;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">an administrator, administrative receiver, receiver or manager, liquidator or similar officer is appointed in respect of the whole or any part of that Party&#8217;s assets (save for the purposes of a solvent reconstruction or amalgamation) and/or a winding up petition is issued against that Party;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">that Party proposes to enter or enters into any composition or arrangement with its creditors generally or any class of creditors; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">that Party is subject to an event analogous to any of the above in any other jurisdiction.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Intellectual Property Rights or &#8216;IPR&#8217;</font><font style="font-family:Arial;font-size:10pt;">&#32;means all patents, rights in inventions, rights in designs, trade marks, trade and business names and all associated goodwill, rights to sue for passing off or for unfair competition, copyright, Moral Rights and related rights, rights in databases, topography rights, domain names, rights in information, tools and methodologies and all other similar or equivalent rights subsisting now or in the future in any part of the world, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights for their full term.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Interim Expected Service Levels</font><font style="font-family:Arial;font-size:10pt;">&#32;means, in respect of any Services to which New Service Levels apply, the Expected Service Levels that apply from the Effective Date up until the end of the Service Level Observation Period to which Service Credits shall not be applicable.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Interim Minimum Target Levels</font><font style="font-family:Arial;font-size:10pt;">&#32;means, in respect of any Services to which New Service Levels apply, the Minimum Service Levels that apply from the Effective Date up until the end of the Service Level Observation Period to which Service Credits shall not be applicable.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Internal Audit </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out at clause 20.14 (Internal Audit).</font></div><div style="line-height:174%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Inventory</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in paragraph 9.1.4.1 of Schedule 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ITIL</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Information Technology Infrastructure Library which is a proprietary framework for IT service management.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ITO Commercial Board </font><font style="font-family:Arial;font-size:10pt;">is the meeting</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">described in section 4.2(c) of Schedule 12. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Milestone </font><font style="font-family:Arial;font-size:10pt;">means any Milestone identified as such by the Parties in accordance with Schedule 8 (Transition and Transformation).  </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Performance Indicators </font><font style="font-family:Arial;font-size:10pt;">means the service measures required by the Customer as set out in Appendix 3-A of Schedule 3 which are not Service Levels</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Personnel</font><font style="font-family:Arial;font-size:10pt;">&#32;means those individuals identified as such in Schedule 18 (Key Personnel).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Management</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Landed Resource </font><font style="font-family:Arial;font-size:10pt;">means Service Provider Personnel performing Services not from one of the Service Providers main offshore service centres but who is normally based at such centres.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Large Project</font><font style="font-family:Arial;font-size:10pt;">&#32;is a Change Project with a value of greater than USD 50,000 (as further described in section 3.3.3 of Annex 5 to Schedule 2).</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Legacy Agreement </font><font style="font-family:Arial;font-size:10pt;">means any agreements (including purchase orders, work orders or statements of work) in place between any member of the Service Provider Group and any member of the Customer Group as at the Effective Date and any draft or under negotiation agreements in relation to which work may have commenced but excludes any agreements (including purchase orders, work orders or statements of work) agreed between the Parties (or their respective Affiliates) prior to the Effective Date where the services referenced in the same has been completed prior to the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Legacy Security Environment</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in Section 6.1 of Schedule 8 Appendix 08-A.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Liquidated Damages </font><font style="font-family:Arial;font-size:10pt;">means any fixed or pre-determined sum of damages agreed by the Parties to this Agreement, to be payable should certain defined events occur as set out in this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Local Agreement </font><font style="font-family:Arial;font-size:10pt;">means an agreement entered into on the terms set out in Schedule 9 (Form of Local Agreement) to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Maintenance and Support Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Charges for the Maintenance and Support component of Operations and Service Delivery Services as set out in section 10 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Major Incident </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Managed Agreements </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 14.3.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Managing Customer Party </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 1.2 of Schedule 9 (Form of Local Agreement).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Market Competitive </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.3 of Schedule 11 (Benchmarking).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Material</font><font style="font-family:Arial;font-size:10pt;">&#32;means methodology or process, documentation, data or other material in whatever form, including without limitation any reports, specifications, business rules or requirements, user manuals, user guides, operations manuals, training materials and instructions, but excluding Software.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Material Adverse Change</font><font style="font-family:Arial;font-size:10pt;">&#32;means any of the following occurring in relation to the Service Provider:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a Financial Distress Event;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider allowing the benefit of other contracts entered into by it to be assigned or novated from the Service Provider without the Service Provider&#8217;s prior written consent or otherwise allowing (whether by act or omission) a situation to arise where the Customer is the only significant customer of the Service Provider; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in the event the Service Provider&#8217;s Parent Company ceases to be listed, the Service Provider Personnel identified in clause 8.5.2 failing within a reasonable period of time to respond in a substantive manner to queries raised by the Customer as to the Service Provider&#8217;s financial well-being; priorities for and intentions regarding the Service Provider; and/or its activities over the next twelve (12) months following the query.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Material Service Failure</font><font style="font-family:Arial;font-size:10pt;">&#32;means the events identified as such in this Agreement including those identified as such in paragraph 4.10 of Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Measurement Period </font><font style="font-family:Arial;font-size:10pt;">means a calendar month. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Measurement Window</font><font style="font-family:Arial;font-size:10pt;">&#32;means the period over which a specific Service Level or Key Performance Indicator is measured, as set out in the relevant column of Appendix 3-A. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Messaging Management Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.6 of Schedule 2, Annex 2. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Milestone</font><font style="font-family:Arial;font-size:10pt;">&#32;means a milestone identified and agreed between the Parties for the performance of any element of the Service under this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Milestone Date:</font><font style="font-family:Arial;font-size:10pt;">&#32;means, in relation to an agreed Milestone, the date by which such Milestone is to be achieved. </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Minimum Target Level </font><font style="font-family:Arial;font-size:10pt;">means, in respect of any Service Level, the level of performance below which, certain provisions of paragraph&#160;4 and paragraph 5 of Schedule 3 (Service Levels and Service Credits) apply.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Minor Enhancement</font><font style="font-family:Arial;font-size:10pt;">&#32;is a Change Project with effort equal to or less than 32 person hrs (as further described in section 3.3.3 of Annex 5 to Schedule 2).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Moral Rights</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in Chapter IV of the UK Copyright, Designs and Patents Act 1988.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">MSA</font><font style="font-family:Arial;font-size:10pt;">&#32;means Modern Slavery Act 2015 as set out in clause 47.2 (Modern Slavery) of this Agreement. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Network </font><font style="font-family:Arial;font-size:10pt;">means Customer corporate data connectivity between computers and devices, incorporating both LAN (Local Area Network) and WAN (Wide Area Network) and voice connectivity, both internally and externally.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Network Management Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Charges for the Network Management Services as set out in section 12 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Network Management Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1.2(f) of Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">New Service</font><font style="font-family:Arial;font-size:10pt;">&#32;means a service additional to the Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">New Service Level </font><font style="font-family:Arial;font-size:10pt;">means those defined as Service Level Type 2 in Appendix 3-A along with any other service levels which the Service Provider may introduce during the Term.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Non-Dedicated Licences</font><font style="font-family:Arial;font-size:10pt;">&#32;are licences which the Service Provider has not purchased specifically for the Customer to use to receive the Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Non-Dedicated Third Party Contracts</font><font style="font-family:Arial;font-size:10pt;">&#32;means a third party contract designated as a non-dedicated in Schedule 15 (Exit Plan and Service Transfer Arrangements) of this Agreement.</font></div><div style="line-height:174%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Non-Site Based </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in paragraph 8 of Schedule 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Notice</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 30.4.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Offshore</font><font style="font-family:Arial;font-size:10pt;">&#32;means at the approved Service Provider Service Location in India.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Onshore</font><font style="font-family:Arial;font-size:10pt;">&#32;means at the approved Service Provider Service Location in the countries in which Services are received.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">On-Site </font><font style="font-family:Arial;font-size:10pt;">means at the Customer Locations, Customer Sites and / or the Customer datacentres.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Offshore Service Desk Option </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 10.6 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OLA</font><font style="font-family:Arial;font-size:10pt;">&#32;has the definition set out in Schedule 14.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operational Boards </font><font style="font-family:Arial;font-size:10pt;">has the meaning as set out in Schedule 12 section 4.2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operational Reporting </font><font style="font-family:Arial;font-size:10pt;">has the meaning as set out in Schedule 2 section 4.1.2 </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operational Risk </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 10.1 of Schedule 12 (Governance and Service Management) of this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operations and Service Delivery Charges </font><font style="font-family:Arial;font-size:10pt;">means the Charges for the Operations and Service Delivery Services as set out in section 10 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operations and Service Delivery Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 1.1.2(c) of Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Other Sites </font><font style="font-family:Arial;font-size:10pt;">means any other Customer Site which is not subject to a Site Licence under Schedule 22 (Locations and Site Licence) which the Customer may procure access pursuant to Schedule 22 (Locations and Site Licence). </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Outgoing Service Provider </font><font style="font-family:Arial;font-size:10pt;">means a third party provider of services which will be replaced by the Services. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Outsourcing Agreement </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in the Background of Schedule 9 (Form of Local Agreement).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Patch Management Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.8 of Schedule 2, Annex 2. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Performance Standards</font><font style="font-family:Arial;font-size:10pt;">&#32;means the standards of performance the Service Provider is required to meet pursuant to Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Person</font><font style="font-family:Arial;font-size:10pt;">&#32;means any body corporate, association, partnership, joint venture, organisation, individual, business or other trust or any other entity or organisation of any kind or character, including a court or other governmental authority.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Physical IMAC or IMACD </font><font style="font-family:Arial;font-size:10pt;">means the </font><font style="font-family:Arial;font-size:10pt;color:#545454;">Installation, Move, Add, Change, and Disposal of computer equipment.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pool Percentage (or Pool %) </font><font style="font-family:Arial;font-size:10pt;">is the proportion of the At Risk Amount allocated to a specific Critical Service Level as shown in the relevant column of Appendix 3-A.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Post-Transformation Service Levels </font><font style="font-family:Arial;font-size:10pt;">means the Service Levels agreed pursuant to section 3 of Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pre-existing IPR</font><font style="font-family:Arial;font-size:10pt;">&#32;means any IPR (i) owned, acquired or developed by, or licensed to, a Party on or prior to the Effective Date (including Third Party Materials) and any modifications, enhancements or derivatives of such Intellectual Property Rights (including in the case of the Service Provider the Service Provider Tools); or (ii) arising in any materials or items the creation of which falls outside the scope of this Agreement (including any modifications, enhancements or derivatives of the same), but excluding in both cases Developed IPR.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pricebook </font><font style="font-family:Arial;font-size:10pt;">means the document set out in Appendix 10-A to Schedule 10 (Pricebook, Charges and Invoicing) (as the same may be updated during the Term) setting out the basis on which the Charges shall be calculated.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Problem </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Procedures Manual or &#8216;SOP&#8217;</font><font style="font-family:Arial;font-size:10pt;">&#32;as defined in clause 8.2 (Procedures Manual).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pro Forma SOW </font><font style="font-family:Arial;font-size:10pt;">means the document at Appendix 20-A of Schedule 20.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Project </font><font style="font-family:Arial;font-size:10pt;">means a Change Project as defined in Schedule 2 Annex 5 section 3.3.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Project Board </font><font style="font-family:Arial;font-size:10pt;">means the team responsible for the success of a project.  The Project Board manages the constraints in which a project manager operates and represents all stakeholders in the Project.&#160; The Project Board assumes there is a business sponsor who specifies products (and typically justifies investment for the Project) and a supplier who delivers the product.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Project Brief </font><font style="font-family:Arial;font-size:10pt;">means a written summary of the requirements of the Customer in respect of a Project, which may have been written by the Customer, the Service Provider or jointly and has been approved by the Customer.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Project Steering Committee</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in paragraph 7.1 of Schedule 12 (Governance and Service Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">QA Report </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 9.6 of Schedule 11 (Benchmarking). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">QA Requirements</font><font style="font-family:Arial;font-size:10pt;">&#32;means the standards to which the Services are to be delivered as defined in Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">QA Review</font><font style="font-family:Arial;font-size:10pt;">&#32;means the quality assurance review to be performed pursuant to section 9 of Schedule 11.  </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Rate Card</font><font style="font-family:Arial;font-size:10pt;">&#32;means the rate cards set out in in Appendix 10-I of Schedule 10 (Pricebook, Charges and Invoicing)) used to calculate certain Charges payable under this Agreement. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Receiving Party</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Party which receives Confidential Information of the other Party.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reconciliation Sum </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 3.4 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Recovery Item </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 25.1.1 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reference Groups</font><font style="font-family:Arial;font-size:10pt;">&#32;shall have the meaning given to it in paragraph 5.2 of Schedule 11 (Benchmarking). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Regular Future Transformation Update </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.5 of Appendix 2 to Schedule 8 (Transition &amp; Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Regulator or Regulatory Body </font><font style="font-family:Arial;font-size:10pt;">means any person, body or regulatory authority responsible for ensuring compliance with statutory requirements and all other rules, guidance regulations, instruments and provisions in force from time to time including the rules, codes of conduct, codes of practice, and practice requirements guidance, which a Party or its Affiliates may be subject to from time to time.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Regulatory Change</font><font style="font-family:Arial;font-size:10pt;">&#32;means any change to any Customer Applicable Regulations or Service Provider Applicable Regulations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Release </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Release &amp; Deployment Management </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Relevant Law</font><font style="font-family:Arial;font-size:10pt;">&#32;means:   </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any statute, regulation, by-law, ordinance or subordinate legislation in force from time to time to which a Party is subject including Data Protection Laws;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the common law as applicable to the Parties from time to time;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any binding court order, judgment or decree;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any applicable industry code, policy or standard, in each case enforceable by law; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">all applicable statutory and all other rules, guidance regulations, instruments and provisions in force from time to time including the rules, codes of conduct, codes of practice, practice requirements guidance and accreditation terms, in each case of mandatory effect and stipulated by any regulatory authority to which a Party or its Affiliates is subject from time to time.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Relief Event</font><font style="font-family:Arial;font-size:10pt;">&#32;means either a Force Majeure Event or where, following a failure by the Customer to comply with a Customer Dependency (and provided always the Service Provider has complied with clause 21 (Customer Dependencies) of the Agreement), the Service Provider is entitled to relief from its own failure to perform any of its obligations pursuant to clause 21.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Replacement Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means the provision of services by an entity other than the Service Provider or a member of the Service Provider Group in substitution of the Service Provider following the expiry or termination of all or part of the Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reports</font><font style="font-family:Arial;font-size:10pt;">&#32;means those reports to be provided by the Service Provider to the Customer in accordance with this Agreement, as defined in Schedule 12, section 5 and Schedule 2 Annex 1, section 6.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Residual Knowledge</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in clause 25.15 (Residual Knowledge).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Response</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in Recital D.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Retained Organisation </font><font style="font-family:Arial;font-size:10pt;">means the organisation, service and resources retained by the Customer following the relevant Service Commencement Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RFP </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in Recital D. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Run Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Charges for the Run Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Run Service Change Pool</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.4 of Schedule 2 Annex 1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Run Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Common Services, Infrastructure Management Services, Operations and Service Delivery Services, Application Management Services and Network Management Services.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Control Requirements</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in para 3.1.1 of Schedule 7.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Gap </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in Section 6.1 of Schedule 8 Appendix 08-A. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Incident</font><font style="font-family:Arial;font-size:10pt;">&#32;means any actual or suspected unauthorised access or disclosure, accidental or unlawful destruction or accidental loss or alteration of Customer Data.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Safeguards</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 6.1 of Schedule 8 Appendix 08-A.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1.2(f) of Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Server</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">means a Customer computer, device or a program that manages IT network resources, be it physical, virtual or cloud hosted.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Server Management Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.3 of Schedule 2, Annex 2. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Areas </font><font style="font-family:Arial;font-size:10pt;">means the scope of Annexures to Schedule 2 - Common Services, Infrastructure Management Services, Application Management Services, Network Management Services, Operations and Service Delivery, Change Management Services.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Catalogue </font><font style="font-family:Arial;font-size:10pt;">means the list of services in Appendix 10-K.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Commencement Date</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 3.1 (Term).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Credit Allocation </font><font style="font-family:Arial;font-size:10pt;">means the process of determining how Service Credits are to be applied in accordance with section 5 of Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Credits</font><font style="font-family:Arial;font-size:10pt;">&#32;means the credits (if any) which become payable to the Customer in accordance with section 5 of Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Description</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in paragraph 1.1 of Schedule 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Desk </font><font style="font-family:Arial;font-size:10pt;">provides an ITIL based single point of contact (SPOC) for all Incident and Problem resolution, Service Requests, and end-to-end management as described in Schedule 2, Annex 3, section 2.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Desk Charges </font><font style="font-family:Arial;font-size:10pt;">means the Charges for Service Desk Services as set out in section 10 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Failure </font><font style="font-family:Arial;font-size:10pt;">means a failure to meet the Expected Service Level.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Integration </font><font style="font-family:Arial;font-size:10pt;">means the process by which various elements of the Services and third party and Customer provided services and inputs related to the Services are integrated with each other so as to create a seamless service for the Customer and the End Users, as set out in Schedule 14.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Integration Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Services to be performed by the Service Provider in order to enable Service Integration as further described in Schedule 14 (Service Integration and Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Integrator</font><font style="font-family:Arial;font-size:10pt;">&#32;means the entity that takes responsibility for Service Integration pursuant to Schedule 14, in this Agreement that shall be the Service Provider.&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Lead </font><font style="font-family:Arial;font-size:10pt;">means the Service Provider&#8217;s day-to-day operational run lead for a particular service component as defined in Schedule 12. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level </font><font style="font-family:Arial;font-size:10pt;">means the service levels required by the Customer as set out in Appendix 3-A of Schedule 3, as may be amended from time to time in accordance with Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level Observation Period </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 2.10.1 of Schedule 3 (Service Levels and Service Credits).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level Report </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraph 4.3 of Schedule 3.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Management</font><font style="font-family:Arial;font-size:10pt;">&#32;means the aspect of the Common Services described as such in Annex 1 of Schedule 2 (Services Descriptions) which the Service Provider shall ensure are delivered in line with ITIL and industry best practice.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Priority </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in paragraph 3 of Schedule 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Applicable Regulations</font><font style="font-family:Arial;font-size:10pt;">&#32;means all Relevant Laws which are in force from time to time during the Term, including any amendments to any or all of them, and which apply to: (a) the Service Provider [***] or (b) the Service Provider or any of its Sub-contractors or Affiliates in relation to the Service Provider&#8217;s delivery of the Services under  this Agreement and, in each case, save to the extent that the Customer or its regulators require a specific approach to be taken as regards the delivery of the Services in which case, pursuant to clause 20.1, such specific approach shall not be a Service Provider Applicable Regulation and be designated a Customer Applicable Regulation.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider BC Representative </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out at paragraph 1.3 in Schedule 16 (Business Continuity and DR Plan).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Delivery Lead</font><font style="font-family:Arial;font-size:10pt;">&#32;means the individual designated as such in Schedule 18 (Key Personnel).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Executive Members</font><font style="font-family:Arial;font-size:10pt;">&#32;are the Executive Sponsor and UKI Insurance Head.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Future Transformation Manager</font><font style="font-family:Arial;font-size:10pt;">: has the meaning given to it in paragraph 7.1.1 of Schedule 8 (Transition and Transformation). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Group</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Service Provider and its Affiliates.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Individual</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 1.3(b) of Schedule 12 (Governance and Service Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider IPR</font><font style="font-family:Arial;font-size:10pt;">&#32;means any IPR owned or licensed by the Service Provider, its Affiliates or Sub-contractors whether acquired or developed on, before or after the Effective Date (including Service Provider Software, Service Provider Tools and Service Provider Pre-existing IPR) and any materials or other Intellectual Property Rights the creation of which falls outside the scope of the Services  (in each case including any enhancements, derivatives or modifications thereto) but excluding Developed IPR.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Personnel</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 15.2. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Service Locations</font><font style="font-family:Arial;font-size:10pt;">&#32;means those locations, site or facilities from which Services shall be provided that from time to time are owned, leased or under the control of the Service Provider, its Affiliates, or their sub-contractors. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Software </font><font style="font-family:Arial;font-size:10pt;">means software owned by or licenced to the Service Provider.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Systems Regulatory Change</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given to it in paragraph 5.1.2(b) of Schedule 13 (Contract Change Control Procedure).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Tools </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 25.11.2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Request Management</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Requests</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in ITIL as at the Effective Date.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Tower </font><font style="font-family:Arial;font-size:10pt;">means each of the Common Services, Infrastructure Management Services, Operations and Service Delivery Services, Application Management Services, Change Management Services and Network Management Services as set out in the Annexes 1-6 (excluding Annex 5) of Schedule 2 (Service Towers Specification).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Transfer </font><font style="font-family:Arial;font-size:10pt;">means the transfer of the Services to the Customer or a Replacement Service Provider following the termination or expiry (whether in whole or in part) of this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Transfer Date</font><font style="font-family:Arial;font-size:10pt;">&#32;means the date on which the Services or services similar to the Services revert to the Customer or transfer to a Replacement Service Provider as the case may be</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means the services agreed to be provided by the Service Provider to the Customer, each as set out Schedule 2 (Service Descriptions), or any agreed Change Control Note, or referred to in clause 4 of this Agreement.  </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Site Based</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in paragraph 8 of Schedule 2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Site Licence </font><font style="font-family:Arial;font-size:10pt;">is a Licence agreed between the Parties in accordance with Schedule 22 (Locations and Site Licence) to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Sites </font><font style="font-family:Arial;font-size:10pt;">means Customer Locations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Small Project</font><font style="font-family:Arial;font-size:10pt;">&#32;is a Change Project with effort greater than 32 person hrs and a value equal to or less than USD 50,000 (as further described in section 3.3.3 of Annex 5 to Schedule 2).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SME </font><font style="font-family:Arial;font-size:10pt;">means &#8220;Subject Matter Expert&#8221;.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Software</font><font style="font-family:Arial;font-size:10pt;">&#32;means any computer program (in object code or Source Code form), program interfaces and any tools or object libraries embedded in that Software.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Source Code</font><font style="font-family:Arial;font-size:10pt;">&#32;means in relation to any Software used to perform the Services or provided as part of the Services, (i) electronic and hard copy versions of the set of human readable, higher level programming language instructions or statements in which the Software was written; and (ii) any additional documents and information as the Customer may reasonably require to maintain, modify, alter, upgrade, develop, or enhance the Software or any part of the Software.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Specification</font><font style="font-family:Arial;font-size:10pt;">&#32;means the specification for a Deliverable as set out in Schedule 2 (Service Descriptions).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Standard Operating Procedures </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in paragraph 2.1.14 of Schedule 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Standards and Policies </font><font style="font-family:Arial;font-size:10pt;">means those standard and policies set out in Schedule 6 (Standards and Policies).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Statement of Work or &#8216;SOW&#8217; </font><font style="font-family:Arial;font-size:10pt;">means any statement agreed between the Parties for a Change Project in accordance with the template(s) set out in Schedule 20 to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Steering Committee</font><font style="font-family:Arial;font-size:10pt;">&#32;means the committee comprising two (2) senior management representatives of each Party, as appointed by each party from time to time, which decide on the priorities and strategic direction of the Services and whose representatives at the Effective Date are as set out in Schedule 12 (Governance and Service Management).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Step In</font><font style="font-family:Arial;font-size:10pt;">&#32;means the right of the Customer to take control over the provision of the Services or any part of them in accordance with clause 32.1 (Step In).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Storage &amp; Backup Management Services</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in section 2.4 of Schedule 2, Annex 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Sub-contractor </font><font style="font-family:Arial;font-size:10pt;">means those sub-contractors to the Service Provider approved in accordance with clause 17 and excludes, for the avoidance of doubt, any COTS Vendors, Affiliates of the Service Provider or suppliers of Service Provider Tools.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Sub-contractor List </font><font style="font-family:Arial;font-size:10pt;">is the list of Sub-contractors set out in Schedule 5 (Sub-contractor List).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Subprocessor </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1 of Schedule 21 (Data Processing and Transfer).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Subsequent Service Commencement Date </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 3.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Successor Service Provider</font><font style="font-family:Arial;font-size:10pt;">&#32;means the third party or the Customer, or a Customer Affiliate appointed by the Customer to provide the Replacement Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Supply Chain</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in clause 47.2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">System</font><font style="font-family:Arial;font-size:10pt;">: means an interconnected grouping or electronic processes, including Equipment, Software and associated attachments, features, accessories, peripherals and cabling, and all additions, modifications, substitutions, upgrades or enhancements to such System, to the extent a party has financial or operational responsibility for such System or </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">System components hereunder.  System shall include all Systems in use or required to be used as of the applicable Service Commencement Date, all additions, modifications, substitutions, upgrades or enhancements to such Systems and all Systems installed or developed by or for Customer or Service Provider following the applicable Service Commencement Date. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Task Completion Date</font><font style="font-family:Arial;font-size:10pt;">&#32;means the date for completion of Transition, Committed Transformation Future Transformation Tasks agreed between the Parties in accordance with Schedule 8 (Transition and Transformation) of this Agreement as set out in the relevant project plan.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Technical Design or Technical Design Phase </font><font style="font-family:Arial;font-size:10pt;">refers to the technical design phase of Transformation as further described in Appendix 1 of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Term</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Initial Term together with any extension of the Initial Term.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Termination Assistance </font><font style="font-family:Arial;font-size:10pt;">means the Services to be provided by the Service Provider in the event of and/or in the lead in to the termination (in whole or in part) or expiry of the Agreement as further described in clause 37 (Termination Assistance) and Schedule 15 (Exit Plan and Transfer Arrangements).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Termination Assistance Period</font><font style="font-family:Arial;font-size:10pt;">&#32;means the period agreed pursuant to clause 37 of this Agreement as further described in paragraph 3.1 of Schedule 15 (Exit Plan and Service Transfer Arrangements).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Termination Date</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 25.1.1 of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Material: </font><font style="font-family:Arial;font-size:10pt;">Material and/or Software and/or hardware or other third party items or services or tools (i) used by the Service Provider in the course of the Services or otherwise provided to the Customer or its Affiliates pursuant to this Agreement; or (ii) provided by or on behalf of the Customer to the Service Provider hereunder in each case (as applicable) in respect of which the Intellectual Property Rights are owned by a third party</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Provider or TPP </font><font style="font-family:Arial;font-size:10pt;">means a third party entity that provides goods or services to the Customer Group in relation to or otherwise connected to the End-to-End Services.&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Service Provider </font><font style="font-family:Arial;font-size:10pt;">means the same as TPP.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tool</font><font style="font-family:Arial;font-size:10pt;">&#32;means any program used for software development, testing, data search, analysis, project management, measurement and monitoring or system maintenance, including related know-how.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tool Administration</font><font style="font-family:Arial;font-size:10pt;">&#32;means administrative tasks required for backups and regulatory compliance as defined in the Standards and Policies.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tooling Fund </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 21.5 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transferee </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in clause 39.2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation </font><font style="font-family:Arial;font-size:10pt;">means Committed Transformation and/or Future Transformation.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Acceptance Tests</font><font style="font-family:Arial;font-size:10pt;">&#32;are as described in paragraph 4.1.3 (ii) of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Charges set out in section 14 of Schedule 10 (Pricebook, Charges and Invoicing) and the &#8216;Transformation&#8217; tab of Appendix 10-A in respect of the Committed Transformations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Deliverables </font><font style="font-family:Arial;font-size:10pt;">means the Deliverables related to Committed Transformations and/or Future Transformations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Manager</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Service Provider&#8217;s Onshore and/or Offshore Committed Transformation Manager(s) appointed in accordance with paragraph 5.2 of Schedule 8 (Transition and Transformation) and the Parties&#8217; Future Transformation Managers as appointed from time to time in accordance with paragraph 7.1 of Schedule 8 (Transition and Transformation). </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Phase</font><font style="font-family:Arial;font-size:10pt;">&#32;means the relevant phase of the Transformation Projects set out in Appendix 1 of Schedule 8 (Transition and Transformation) including but not limited to &#8220;Initiation&#8221;, &#8220;Plan and Design&#8221;, &#8220;Build and Test&#8221; and &#8220;Go Live&#8221;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Plan</font><font style="font-family:Arial;font-size:10pt;">&#32;means (i) the detailed plan of activities and associated timescales for the implementation of the Transformation activities covering the Committed Transformations as set out in Appendix 1 of Schedule 8, or (ii) the plan to be agreed between the Parties pursuant to Appendix 2 of Schedule 8 (Transition and Transformation), in respect of Future Transformation Plan.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Project </font><font style="font-family:Arial;font-size:10pt;">means (i) the projects set out in Appendix 1 of Schedule 8 (Transition and Transformation) in respect of Committed Transformations and (ii) where agreed between the Parties from time to time, Future Transformations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformable Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1(ii) of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Services </font><font style="font-family:Arial;font-size:10pt;">means the services agreed between the Parties pursuant to Schedule 8 (Transition and Transformation) including but not limited to Committed Transformation Services and, where agreed between the Parties from time to time, Future Transformation services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformation Task </font><font style="font-family:Arial;font-size:10pt;">means any transformation related tasks agreed between the parties pursuant to Appendix 1 of Schedule 8 (Transition and Transformation) including but not limited to Committed Transformation Tasks and, where agreed between the Parties, Future Transformation Tasks.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformed Services</font><font style="font-family:Arial;font-size:10pt;">&#32;means Transformable Services that have undergone Transformation. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition</font><font style="font-family:Arial;font-size:10pt;">&#32;means implementation of those services to be provided by the Service Provider to the Customer in accordance with the terms of this Agreement and as more particularly described in Schedule 8 (Transition and Transformation). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition and Transformation Services Board </font><font style="font-family:Arial;font-size:10pt;">means a board of representatives appointed by the Customer, Service Provider and other interested third parties and in accordance with paragraph 6.2 of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Charges </font><font style="font-family:Arial;font-size:10pt;">means the Charges which may be payable for Transition as set out in section 5 of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition, Committed Transformation and Future Transformation Documentation </font><font style="font-family:Arial;font-size:10pt;">has the meaning given to it in paragraphs 1.5.2 and 1.5.3 of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Deliverables </font><font style="font-family:Arial;font-size:10pt;">means the Deliverables relating to Transition agreed between the parties in Appendix 1 to Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Dependency</font><font style="font-family:Arial;font-size:10pt;">&#32;means the Customer Dependencies in relation to Transition as set out in Appendix 1 of Schedule 8 (Transition and Transformation) to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Exit Criteria </font><font style="font-family:Arial;font-size:10pt;">is as defined in Schedule 8, Appendix 8-A per transition. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Manager</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out in paragraph 5.2 of Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Milestone Date </font><font style="font-family:Arial;font-size:10pt;">dates for each transition milestone as defined in Part A Appendix 8-A.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Phase </font><font style="font-family:Arial;font-size:10pt;">means the phases of the Transition Project as set out in Part A of Appendix 8-A (Transition and Transformation) including but not limited to Planning, Knowledge Acquisition and Go Live.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Plan</font><font style="font-family:Arial;font-size:10pt;">&#32;the detailed plan of activities and associated timescales for the implementation of the Services set out in Schedule 8 (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Project</font><font style="font-family:Arial;font-size:10pt;">&#32;means the project to deliver Transition for each Service Tower in Part A of Appendix 8-A (Transition and Transformation).  </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Schedule </font><font style="font-family:Arial;font-size:10pt;">means the schedule for Transition activities as agreed between the Parties pursuant to paragraph 3.1.1 of Schedule 8 (Transition and Transformation) as more further described in Part A of Appendix 8-A (Transition and Transformation).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Services </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out in paragraph 1.1.1 of Schedule 8 (Transition and Transformation.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Task</font><font style="font-family:Arial;font-size:10pt;">&#32;means any task relating to transition that the Parties agree and set out in a relevant Transition Plan in accordance with Appendix 1 of Schedule 8 (Transition and Transformation) to this Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">UK Customer </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out at the Parties section of the Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">UKI Insurance Head </font><font style="font-family:Arial;font-size:10pt;">is the head of the Service Provider&#8217;s Insurance vertical in the UK and Ireland region. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Unified Communications</font><font style="font-family:Arial;font-size:10pt;">&#32;means the consistent integrated user interface across multiple networked devices and media types including enterprise communication services, instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility), audio, web and video conferencing.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Unit Rate </font><font style="font-family:Arial;font-size:10pt;">means the charge for an individual unit of service as set out in various sections of Schedule 10.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">US Customer </font><font style="font-family:Arial;font-size:10pt;">has the meaning set out at the Parties section of the Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">User Volume</font><font style="font-family:Arial;font-size:10pt;">&#32;means the number of End Users from time to time.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">VAT</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning set out at clause 23.1.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">VIP</font><font style="font-family:Arial;font-size:10pt;">&#32;has the meaning given in paragraph 7.1 of Schedule 2.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Virus</font><font style="font-family:Arial;font-size:10pt;">&#32;means any form of harmful or surreptitious code, including malware, disabling devices, Trojan horses, system monitors, keyloggers, dialers, adware and adware cookies.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Volume Discount </font><font style="font-family:Arial;font-size:10pt;">has the meaning given in paragraph 22.1 of Schedule 10.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Wilful Abandonment </font><font style="font-family:Arial;font-size:10pt;">means the Service Provider deliberately abandoning ceasing the provision of all or a substantial part of the Services in breach of this Agreement without a bona fide attempt to resume such Services or to remedy the cause of such abandonment, but not where the Supplier has any contractual right under this Agreement to cease to deliver Services or is otherwise relieved of its obligations hereunder (including in respect of non-payment of fees by the Customer or where the Service Provider is entitled to relief).</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Wilful Default</font><font style="font-family:Arial;font-size:10pt;">&#32;means any deliberate material breach of this Agreement by the Service Provider without any bona fide attempt to remedy.  </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Work Orders </font><font style="font-family:Arial;font-size:10pt;">means Work Request.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Work Request</font><font style="font-family:Arial;font-size:10pt;">&#32;means any statement agreed between the Parties for a Change Project in accordance with the template(s) set out in Schedule 20 (SOW and Work Request Pro formas) to this Agreement provided always that references to SOWs in this Agreement shall include Work Requests unless otherwise stated in the relevant provision (including, in particular, for the purposes of calculation of liability under clause 34).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Working Day</font><font style="font-family:Arial;font-size:10pt;">&#32;means a day other than Saturday or Sunday or those days agreed between the Parties to be public holidays in respect of the Services provided to the UK Customer, US Customer and Bermuda Customer as per the holiday calendar set out in the Procedures Manual.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Working Hours</font><font style="font-family:Arial;font-size:10pt;">&#32;means the usual hours in a Working Day as agreed between the Parties and set out in paragraph 16.4.1 of Schedule 10.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sc79253dfc89643b0b37594b2712b2abe"></a></div><div style="line-height:174%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 </font></div><div style="line-height:174%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE DESCRIPTIONS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICES</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Scope of Service Descriptions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8220;Service Descriptions&#8221; consist of the services, functions and obligations that the Service Provider is to provide under:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">this Schedule 2; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the following Annexes to this Schedule 2:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 1 (Common Services) (together with the Services described in the body of this Schedule 2, the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Common Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 2 (Infrastructure Management Services) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Management Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 3 (Operations and Service Delivery Services) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operations and Service Delivery Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 4 (Application Management Services) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Application Management Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 5 (Change Management Services) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Management Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 6 (Network Management Services) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Network Management Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:93px;"><font style="font-family:inherit;font-size:10pt;">(g)</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 7 (Security Services) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the other provisions of this Agreement, including but not limited to clause 4 (Services), Schedule 5 (Sub-Contractor List), Schedule 8 (Transition and Transformation), Schedule 10 (Charging and Invoicing) Schedule 12 (Governance and Service Management), Schedule 13 (Contract Change Control Procedure), Schedule 14 (Service Integration), Schedule 15 (Exit Plan and Service Transfer Arrangement) and Schedule 16 (Business Continuity and DR Plan).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Certain of the Annexes referred to above (and certain Annexes that may be agreed in future and added to this Agreement pursuant to the Contract Change Control Procedure) contain &#8220;RACI&#8221; matrices setting out responsibility for aspects of the Services, accountability for the same as well as where a Party is to be consulted or informed about an aspect of the Services. In this regard the Parties agree that: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">where a Party is stated to be responsible and/or accountable for a task or action that shall be deemed to be an obligation on that Party to perform that task or action; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">where a Party is required to be consulted or informed about a task or action the other Party shall be deemed to have accepted an obligation to consult with and/or inform the first Party in relation to the same.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will discuss on an ongoing basis, the current and future business and operational needs of the Customer and the other Service recipients, and any corresponding adjustment to the Services and Charges.  The Service Provider shall implement New Services through the Contract Change Control Procedure and the Service Provider will work with the Customer to assess the impact of any such New Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As of each Service Commencement Date, the Service Provider shall assume full operational and management responsibility for the Services to which that Service Commencement Date applies as set forth in this Schedule 2.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Cross Tower Services</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Services set out in this paragraph are common to all individual Service Towers and apply to all Services provided hereunder.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide the Services described in this Schedule (2) to meet the forecasted activity in accordance with paragraph 13.4 (Change Management forecasting) and paragraph 18 (Forecasting) of Schedule 10 (Pricebook, Charges and Invoicing) , ensuring that peak activity periods as described below are accounted for;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:198px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:150px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Peak Periods are month end; quarter end; and year end</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:198px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:150px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change freezes are through the renewals season which are 1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;April; 1</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">st</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;July; and late October through to end of December</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">understand all Customer Standards and Policies, and how current processes and systems map against such Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">pursuant to Schedule 12 (Governance and Service Management) and in particular The Steering Committee, provide pro-active input to the Customer regarding:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">improvement opportunities for the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">proposed changes to the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">industry direction (including in respect of regulatory requirements which are known to Service Provider) and how services similar to the Services are being provided in other organisations; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">how changes to Aspen&#8217;s Standards and Policies will impact the then current work processes and systems;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">identify and assist in resolving issues related to the Customer&#8217;s processes in respect of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide guidance and advice to the Customer in respect of improving the Customer&#8217;s work process designs and the potential implications of such work process designs, to improve efficiency and reliability;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">comply with the Customer processes, systems security and access policies (including, without limitation, the Customer &#8216;Group Information Security Policies and Standards&#8217;), as set out in Schedule 6</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">make continuous improvements in the work processes and associated documentation to ensure a Service which is adapting to meet the market demand, consistently eradicating waste and ultimately delivering to the principles of continuous improvement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">deliver quality checking against processes to optimise right first time execution;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide support capabilities for the agreed hours of operations to all in-scope geographies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">escalate commercial and strategic issues in respect of the Services to the Customer, as required, in accordance with the escalation procedures as set forth in Schedule 12 (Governance &amp; Service Management);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">escalate BAU issues in respect of the Services to the Customer, as required, in accordance with the agreed escalation procedures with the Customer point of contact; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide the Services in accordance with the Standard Operating Procedures or SOP set out in or referenced in the Procedures Manual from time to time and/or the Customer&#8217;s written instructions as provided from time to time. It being agreed that changes to the SOPs and changes deriving from the Customer&#8217;s written instructions shall be managed via the Contract Change Control Procedure or the applicable day to day change management procedures set out in the Service Descriptions.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services Priority</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The matrix below defines the priority matrix of tickets based on the urgency and impact of the issue impacting the applications (and their underlying infrastructure and security) in production.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Definitions as follows:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Core Services: means those applications and Infrastructure that require Gold level SLA such as: Email (external, internal and mobile), [***]-AA, Network, CoLo, File Shares, Backups and DR.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business Services: means those applications that require silver level SLA [but are not part of the Core Services]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">General Services: means those applications that require Bronze level SLA [but are not part of the Core Services].</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer may in exceptional circumstances escalate certain financial, compliance and financial market reporting to a higher priority due to the business impact to the Customer, which may not be based on number of users or multiple businesses.</font></div><div style="line-height:120%;text-align:center;font-size:14pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:9%;"></td><td style="width:46%;"></td><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:13%;"></td></tr><tr><td colspan="2" rowspan="3" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;font-weight:bold;">PRIORITY MATRIX</font></div></td><td colspan="3" style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Urgency</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1-High</font><font style="font-family:Arial;font-size:10pt;">&#160; </font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Gold)</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2-Medium</font><font style="font-family:Arial;font-size:10pt;">&#160;(Silver)</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3-Low</font><font style="font-family:Arial;font-size:10pt;">&#160;(Bronze)</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Core Services</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Business Services </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">General Services</font></div></td></tr><tr><td rowspan="3" style="vertical-align:middle;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Impact</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">(1-High)</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Impacted work critically&#160;time Sensitive</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Several System / Users are affected</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Multiple business functions and users affected</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Impact of the incident will increase rapidly</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#ff0000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P1</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#ffc000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#ffff00;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P3</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">(2-Medium)</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Impacted work is time Sensitive</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Single System / User is affected</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Single business function or multiple users affected</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Impact of the incident increases considerably over time</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#ffc000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#ffff00;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#92d050;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P4</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">(3-Low)</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Single user impacted</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Impact of the incident increases moderately over time</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#ffff00;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#92d050;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#00b0f0;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">P5</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operational Reporting/MI</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide timely, accurate and relevant operational reports to support the day-to-day operational requirements. The reports will demonstrate the delivery of the Services in line with the Service Levels identified in Schedule 3 (Service Levels and Service Credits);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide timely, accurate and agreed operational reports to support the governance forums identified in Schedule 12 (Governance and Service Management); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide timely accurate and relevant management information to support the governance forums in Schedule 12 (Governance and Service Management). </font></div></td></tr></table><div style="line-height:174%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">From the first Service Commencement Date, the Service Provider will provide the standard reports in Appendix 2-A to this Schedule 2, until such time as other reports are agreed between the Parties. </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Balanced Scorecard  and Service Levels </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in accordance with Schedule 12 (Governance and Service Management), the Service Provider shall create a Balanced Scorecard that take into account the qualitative and quantitative aspects of performance of both Parties that are measured in these engagements. The reports sowing performance against the metrics in the Balanced Scorecard will be shared with the Customer during the scheduled governance reviews as defined in Schedule 12.;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in accordance with and subject to Schedule 3 (Service Levels and Service Credits), the Service Provider shall develop operational metrics jointly with the Customer and track them to measure process performance, monitor service levels and enhance productivity:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">track all agreed metrics on a regular basis and report /monthly dashboards; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">perform root cause analysis on Service Level deficiencies and remediate in accordance with an agreed action plan.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Geographical Scope</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties acknowledge and agree that, in this Agreement:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">references to the Customer receiving the Services will include, to the extent that they are receiving the Services, all of its Affiliates from time to time. Should additional Customer Locations be added to the scope of the Services then this will be recorded by updating the locations as identified in Schedule 22 (Locations and Site Licence) via the Contract Change Control Procedure; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">references to the Service Provider performing the Services will include, to the extent they are performing the Services, its Affiliates and subcontractors that perform them. To the extent any Services are being performed by any of its Affiliates or Sub-Contractors the Service Provider will procure the performance of such Services by such Affiliates and Sub-Contractors.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Services shall be provided to all Sites and to all End Users designated by the Customer from time to time and located in the sites listed in Schedule 22 - Locations and Site Licence</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Supported Languages</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The language to be supported by all operating service streams specified in Section 1.1.2 of this document is English.  The interface to devices (e.g. laptop keyboards or the graphical user interface) may be in local format. For example, in Zurich the windows interface will be in German.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Categories</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will support all agreed categories of End Users, specifically: Site Based End Users, Non-Site Based End Users, Third Party End Users and VIP End Users. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Definitions:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Site Based End Users: means Customer&#8217;s IT users based out of customer&#8217;s office as defined in Schedule 22</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Non-Site Based End Users: means Customer&#8217;s IT users based out of locations other than as defined in Schedule 22</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Third Party End Users: means Customer&#8217;s IT users based from contracted Third Party Providers as defined in Schedule 14 </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">VIP End Users: means  Customer&#8217;s high-ranking employees and non exec directors  who should be provided with a priority service</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:174%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:174%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Documentation</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">From the Effective Date, the Service Provider shall be responsible for designing and developing Documentation in accordance with Good Industry Practice to support and manage the Services as set out in this Schedule 2 (Service Descriptions) and, to the extent such Documentation exists as of the Effective Date, updating it. Thereafter, the Service Provider shall be responsible for maintaining and updating the Documentation.  The Documentation and any updates thereto shall be subject to written approval by the Customer and shall conform to Documentation standards agreed by the Parties. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s responsibilities with respect to Documentation shall include the following:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">on an ongoing basis, reviewing Documentation for completeness and accuracy in order to procure that the Documentation is present, organised, readable, updated and otherwise acceptable to the Customer in form and content. Where it is determined that any Documentation is inaccurate (e.g. erroneous or out of date), the Service Provider shall correct such Documentation promptly or, as applicable, procure that the third party responsible for such Documentation provides corrections;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">to the extent not covered in the Procedures Manual, documenting procedures to be utilised by End Users for the correct use of Equipment, Software, connectivity, security, and the Service Desk in accordance with the Services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">providing support, advice and assistance to End Users consistent with current Documentation; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">maintaining in a common accessible repository: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the existing Inventory and Inventory System Documentation with respect to the Customer IT Environment; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the existing Documentation used by the Service Provider and by any third party suppliers;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:116px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:68px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider&#8217;s internal Documentation; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:45px;"><font style="font-family:inherit;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">making all Documentation (save for the Documentation referred to in clause 8.2.4.3 above) available electronically to the Customer, subject to any legal requirements to provide Documentation in paper copy.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:93px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COORDINATION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for the end-to-end coordination and management of delivery of the Run and Change Services.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In this respect, the Service Provider&#8217;s obligations shall include those set out in clause 14 (Co-operation and Third Party Contracts) and Schedule 14 (Service Integration). </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2-A</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE PROVIDER STANDARD REPORTS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:98.046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:17%;"></td><td style="width:34%;"></td><td style="width:49%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;font-weight:bold;">Process</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;font-weight:bold;">Report Names</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;font-weight:bold;">Description</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Incident SLAs by stage wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Gives the count of the Incident SLA based on the SLA stages</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Tower wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Display the Count of the Incidents created on every month based on their category</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Monthly Tickets Volume Trend</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of the Incidents closed in last 6 month based on their Priority are displayed.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Resolution SLA Details</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Gives the details like stage and priority about the resolution SLA of the Incident</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Percentage of tickets closed outside SLA timelines (i.e) Has breached = False/True</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Gives the percentage of the Incident tickets closed or resolved after the Resolution SLA breached based on their priority.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Percentage of Incidents Responded within SLA - based on Priority</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The percentage of the Successfully Responded Incident Tickets for which the SLA stage is either achieved or closed is provided. </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Percentage of incidents resolved Within SLA - based on Priority</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The percentage of the Successfully Resolved Incident Tickets for which the SLA stage is either achieved or closed is provided. </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents met Response Time SLA Priority wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The Number of the Incident which are resolved successfully and have their SLA stage as either Achieved or Completed are grouped based on their  Priority.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Mean time to Respond per priority</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The Average Elapsed time of the Response SLA for Incidents is given based on their Priority </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Mean time to Resolve per priority (MTTR)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The Average Elapsed time of the Resolution SLA for Incidents is given based on their Priority </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Average Speed of Answer (ASA)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The Average Response speed for the Incidents.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Average Handling Time (AHT) </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The Average Resolving time for the Incidents.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_% Improvement in MTTR ( Mean Time to Resolve)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Percentage of Performance increase in the resolving the Incident Tickets are grouped by Priority wise</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Closed Incident C-SAT Score</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total number of requested and responded surveys.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Configuration Type wise - for current year</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of tickets Created for the current year grouped based on the Configuration Item.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Misrouted Tickets</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">The Incident Tickets which are Reassigned more than one time.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incident Tickets escalated to the Resolver Group</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of theReassigned Incident Tickets for which are escalated.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of tickets reopened after closure</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of tickets for which the reopen count is more than one.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Increase in stability</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Shows the Performance increase in resolving the Incident ticket by grouping the closed tickets on every month.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents State wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Gives the count of the Incidents created on every month based on their State</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Aging / Backlog of Incident Tickets</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Backlog or Aging reports is the count of tickets created and carry forwarded to next week. Yet to be resolved.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Analyze Metrics by Country</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Analyses the number of Incident tickets from different countries. </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total number of incident ticket logged on every month.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Closed Priority wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Lists the closed Incidents based on their Priority</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Tickets Created(From Inbound Calls and Emails)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of tickets logged through contact channel(Phone or Email)</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Company Wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of Incident tickets based on their company.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Support Group wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of Incidents categorized based on their assignment group</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Ticket Volume by Business Process Area</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of Incident tickets grouped based on their State/ Provinces</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:9pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:98.046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:17%;"></td><td style="width:34%;"></td><td style="width:49%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Percentage of Incidents Resolved within First Level(FLR  %)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">count of the Incident tickets for which the reassigned count is zero.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Priority wise</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of Incidents ticketed each month, Priority wise</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Average Ticket Quality Review Scores - For Analyst</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Service Desk satisfactory rating for technical competency of the technician per assignee</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Average Ticket Quality Review Scores - For Project</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Service Desk satisfactory rating for technical competency of the technician per assignment group</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of CSAT Responses</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Chart based on the customer satisfactory survey response per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_VSAT% (Very Satisfied %) </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Customer satisfactory survey is grouped based on the response A-Excellent &amp; B- Good per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_DSAT% (Dissatisfied %) </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Customer satisfactory survey is grouped based on the response D-Dissatisfied per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Incident Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Neutral CSAT %</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Customer satisfactory survey is grouped based on the response C-Neutral per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem resolution stratum - By Priority</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total time taken to resolve problem tickets grouped by priority.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Incidents Eliminated due to Problem Resolution</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of incident tickets linked to resolved problem tickets.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Average time to close problem ticket</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Average duration taken to close/resolve problem tickets per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of approved root cause for PIR</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets that has approved root cause analysis for Post Implementation Review (PIR)</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Trend of Problem Records Closed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem tickets closed trended by closed month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Root Cause Analysis within 7 days</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of problem tickets that has Root cause analysis for 7 days or less</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_ Problem records through proactive analysis</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of problem tickets that is undergoing proactive analysis.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem Records taken up for Root Cause Analysis</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of Problem tickets that are in progress and taken up for root cause analysis.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem Records Created</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of problem tickets grouped by created month and priority.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Aging / Backlog of Problem Records</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Backlog or Aging is the count of Problem tickets  created and carry forwarded to next month. Yet to be resolved. </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Problem Tickets carry forwarded fom Previous Month</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of problem tickets open from last month and carry forwarded with grouping done by items on which the issue has been raised and Priority wise.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Problem Tickets created Item wise (Including P1, P2, P3 &amp; P4)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of problem tickets grouped by Items on which the issue has been raised and Priority wise.Eg: Computer, Software, Application, AIX Server.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem resolution stratum - By Priority (&gt;72 Hrs)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total time taken to resolve problem tickets grouped by priority. This total time must be greater than 3 days.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem resolution stratum - By Priority (48 - 72 Hrs)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total time taken to resolve problem tickets grouped by priority. This total time must be between 2 days to 3 days.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem resolution stratum - By Priority (12 - 48 Hrs)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total time taken to resolve problem tickets grouped by priority. This total time must be between 12 hours to 2 days.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problem resolution stratum - By Priority (0-12 Hrs)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Total time taken to resolve problem tickets grouped by priority. This total time must be less than 12 hours.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of problems that exceed target resolution times</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets that have been closed after the planned resolution time.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_ Proactive problems resolved</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets that have been Identified and Resolved before any incident tickets were raised on the issue.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Numbers of problems fixed by changes</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets that had a permanent fix via a change request</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of changes resulting by problems</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of problem tickets from which change request was raised.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of rejected resolutions</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets that have been closed/resolved and rejected.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of known errors identified</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of problem tickets categorized as Known errors</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of KEDB Updations made</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets from which Known Error updations  where made</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:9pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:98.046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:17%;"></td><td style="width:34%;"></td><td style="width:49%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Problem Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Problems by State</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Problem tickets grouped by state</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Weekly CR Volume Trend and status</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets Closed or Resolved per week in last 30 days.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes per stage this month</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets grouped by ticket status this month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Approved per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets that has been approved and grouped by category</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Change Success Rate</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of successful changes per category </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Implementation Failed or Backed-out per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of failed change tickets per category. All failed changes are backed-out.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Emergency Changes Implemented</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Emergency Change tickets implemented (Closed Successful and Closed Partial Successful) per category</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Implemented per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets that has been implemented (Closed Successful and Closed Partial Successful) per category.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Implementation WIP per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets for which work started but yet to complete implementation.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Rejected per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets that has been rejected by the approver.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Pending Approval per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of chage tickets that has been sent for approval process but yet to get a decision from the approver's behalf.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Application CRs completed on time</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets raised on Applications and is completed on time or before Planned End date and time.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Percentage of Incidents caused due to Change Implementation</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Percentage of incident tickets caused by the implementation of change tickets</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes - Successfully Implemented per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets that has been successfully implemented and grouped by category per month.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of RFCs - Received per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets received per category</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of RFCs - Received per Department</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets assigned to resolving users per department</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_No of Changes implemented with Back-out Plan per category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets implemented with Back-out plan and grouped by category</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_CRs by type Normal/Routine/Emergency</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets grouped by change type</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_CRs by Business Process Area</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets grouped by State/Province(Business Process Area)</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Monthly CR Volume Trend</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets grouped by status per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of CRs approved and rejected</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of tickets closed this month and grouped by approval status</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Change Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Trend by Normal/Routine/Emergency changes</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of change tickets grouped by change type and trended by closed on each month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of knowledge articles Updated/Reviewed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Knowledge articles reviewed or published per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of knowledge articles contributed per month</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of knowledge articles published per month</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Users of knowledge base</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Report on list of Users per department who uses Knowledge Base</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Knowledge by Workflow state</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number or Percentage of Knowledge articles in each of the workflow stages - Draft, Review, Published, Retired.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Usage of Knowledge Articles</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Number of hits on each of the articles grouped by article category</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of KB articles linked to change/release tickets</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Articles that is linked to change or release tickets</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Knowledge management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">OMM_Number of KB articles linked to problem records</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:left;font-size:9pt;"><font style="font-family:inherit;font-size:9pt;">Count of Articles that is linked to problem tickets</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s1137c5be2638475bb3159cb45a2f0c78"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 1</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COMMON SERVICES</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.&#160;&#160;&#160;&#160;Common Services Overview and Objectives&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.1&#160;&#160;&#160;&#160;Common Services Overview&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.2&#160;&#160;&#160;&#160;Service Objectives&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.3&#160;&#160;&#160;&#160;Service Scope&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.&#160;&#160;&#160;&#160;Service Definitions&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1&#160;&#160;&#160;&#160;Cross-Functional Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.1&#160;&#160;&#160;&#160;Incident and Problem Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.2&#160;&#160;&#160;&#160;Release &amp; Deployment Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.3&#160;&#160;&#160;&#160;Capacity Management and Availability Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.4&#160;&#160;&#160;&#160;Knowledge Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.5&#160;&#160;&#160;&#160;Service Request Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.6&#160;&#160;&#160;&#160;Configuration Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.7&#160;&#160;&#160;&#160;Service Level Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1.8&#160;&#160;&#160;&#160;Continual Service Improvement&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.2&#160;&#160;&#160;&#160;Data Connectivity&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.3&#160;&#160;&#160;&#160;Tools and Tools Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.4&#160;&#160;&#160;&#160;Run Services Change Pool&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.5&#160;&#160;&#160;&#160;Documentation&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.&#160;&#160;&#160;&#160;Service Descriptions and Roles &amp; Responsibilities&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.1&#160;&#160;&#160;&#160;General Responsibilities&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2&#160;&#160;&#160;&#160;Cross-Functional Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.1&#160;&#160;&#160;&#160;Incident and Problem Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.2&#160;&#160;&#160;&#160;Change and Release Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.3&#160;&#160;&#160;&#160;Capacity and Availability Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.4&#160;&#160;&#160;&#160;Knowledge Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.5&#160;&#160;&#160;&#160;Service Request Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;16</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.6&#160;&#160;&#160;&#160;Configuration Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;16</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.7&#160;&#160;&#160;&#160;Service Level Management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;17</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.8&#160;&#160;&#160;&#160;Continual Service Improvement&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;18</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.3&#160;&#160;&#160;&#160;Data Connectivity&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;18</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.4&#160;&#160;&#160;&#160;Tools and Tools management&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;19</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.5&#160;&#160;&#160;&#160;Documentation&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;21</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.6&#160;&#160;&#160;&#160;Third Party Contract Negotiation Support&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;21</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.&#160;&#160;&#160;&#160;Service Environment&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;21</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.1&#160;&#160;&#160;&#160;Operating Model&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;21</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.2&#160;&#160;&#160;&#160;Level 2 / Level 3 Support&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;22</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.3&#160;&#160;&#160;&#160;Service Priority&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;23</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.4&#160;&#160;&#160;&#160;Resource Roles and Skill Set&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;23</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.5&#160;&#160;&#160;&#160;Support Timings&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;23</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.&#160;&#160;&#160;&#160;Pricing&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;25</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.&#160;&#160;&#160;&#160;Reporting&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;25</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.&#160;&#160;&#160;&#160;Governance and Escalation&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;26</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.&#160;&#160;&#160;&#160;Business Continuity and DR&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;26</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.&#160;&#160;&#160;&#160;Appendices List&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;26</font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">SCHEDULE 2 ANNEX 1</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">COMMON SERVICES</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Common Services Overview and Objectives</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Common Services Overview</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 1 (Common Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties relating to the Common Services that apply to the provision, delivery and management of all Services within the scope of this Agreement. The Service Provider will provide the Common Services across all Service Towers and all future IT Service Towers that are added to this Agreement.  </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As depicted in Figure 1 below, Services, activities and roles and responsibilities described in this Annex are within the scope of each of the other Annexes to Schedule 2 (Service Descriptions).  Figure 1 depicts the relationship between this Annex and the other Annexes to Schedule 2 (Services).  </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Figure 1:</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;Service Towers </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;"><img src="schedule1figure1a01.jpg" alt="schedule1figure1a01.jpg" style="height:122px;width:546px;"></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each Annex to Schedule 2 (Service Descriptions) contains references to appendices setting out an initial or default list of then-current Tools and supporting Software that may be used to provide or support the Service Areas. Notwithstanding the foregoing, the Parties may upon thirty (30) days&#8217; prior notice update, substitute, replace, add or remove any of the Tools or supporting Software in the then-current lists from time to time during the Term, with any Changes to this Agreement being documented in accordance with the Contract Change Control Procedure. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Objectives</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer&#8217;s objective is to modernise IT Services, reduce operational costs, and support its business and technology objectives.  The following are the key high-level Services to which the Common Services will apply in order to achieve the Service objectives:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide Service Management, Programme Management, and tools required to deliver the service as listed in the following Annexes</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:50px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 2 (Infrastructure Management Services) (the &#8220;Infrastructure Management Services&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:50px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 3 (Operations and Service Delivery Services) (the &#8220;Operations and Service Delivery Services&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:50px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 4 (Application Management Services) (the &#8220;Application Management Services&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:50px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 5 (Change Management Services) (the &#8220;Change Management Services&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:50px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 6 (Network Management Services) (the &#8220;Network Management Services&#8221;); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:50px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Annex 7 (Security Services) (the &#8220;Security Services&#8221;).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Scope</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the following services:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cross-Functional Services </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident and Problem Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Release Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Request Management </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Configuration Management </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Level Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Capacity and Availability Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Continuous Service Improvement</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data Connectivity </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tools and Tools Management Services </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Documentation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Program Management Office to support reporting and governance of all services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:36px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Service Definitions </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.1&#160;&#160;&#160;&#160;Cross-Functional Services</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cross-Functional Services aims to provide ITIL based common support services across all services provided under the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following Sections provide definitions of the services provided under Cross-Functional Services.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.1</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incident and Problem Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The objective of Incident Management is to restore normal service operation as quickly as possible and to minimise the impact on business operations resulting from any service disruptions, thus ensuring that optimal and agreed levels of service quality and availability are maintained. The process covers any Incident, external or internal, which impacts directly or indirectly on the Services provided by the Service Provider.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The objective of Problem Management is to minimise adverse business impact by preventing potential Incidents from occurring. This is performed by determining and addressing root causes of recurring Incidents through the implementation of long term solutions.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Incident and Problem Management Services across the Annexes listed in Section 1.2 of this document, with the exception of Annex 5 (Change Management Services).</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.2</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Release &amp; Deployment Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The goal of Release and Deployment Management is to deploy Releases into operation and establish effective use of the service in order to deliver value to the Customer. Release and Deployment Management also ensures handover to service operations takes place and that suitable training and documentation exists to ensure ongoing support of the new service.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Change and Release Management Services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.3</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Capacity Management and Availability Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The objective of Capacity Management is to ensure that there is sufficient capacity in the Services to meet agreed Service Levels in an optimised, cost effective, timely and responsive manner. Capacity Management considers all resources required to deliver the provided services in terms of the capacity needed, and is planned ahead for short, medium and long term business requirements.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The objective of Availability Management is to optimise the capability of the IT infrastructure, Services and supporting organisations to deliver a cost effective and sustained level of availability for new, adjusted and existing Services to enable the Customer to meet its business objectives.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Capacity and Availability Management Services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.4</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Management is responsible for maintaining the service Knowledge Management system, which represents the total body of knowledge within the service management organisation. In order to deliver services successfully, it is necessary that knowledge be captured, organised, and made available to all with a need to know.&#160; </font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Knowledge Management Services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.5</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Request Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Request Management is the process to manage the lifecycle of all Service Requests. It ensures that all authorised Service Requests are accurately fulfilled and the fulfilment time is minimised and prior to closure of a Service Request, all Configuration Items that are changed by the Service Request are updated in the configuration management system.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Requests are part of predefined baskets or service request catalogues, agreed between the Customer and the Service Provider, and the Service Requests are submitted by the End-Users service requesters to the Service Provider via self-service or via the Service Desk for processing.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Service Request Management Services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.6</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Configuration Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The objective of Configuration Management is to account for, provide and maintain accurate information on all Configuration Items, including their relationships within the Customer and its Services, in order to ensure that the Customer has sufficiently detailed information to make optimum use of its resources and to monitor them in a responsible manner. The Configuration Management process assures that all related data can be accessed and presented in an enterprise-wide configuration view, be it Incident, Problem, Change, or Release Management.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Configuration Management Services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.7</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service. The Service Level Management role is responsible for the negotiation of new Service Level Agreements (SLAs) during the design of New Services. This also ensures that the Service Provider closely works with the Customer in ensuring that Operational Level Agreements (OLA) and underpinning agreements are in place with Third Party Providers (TPPs).</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Service Level Management Services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;font-weight:bold;padding-right:48px;">2.2.8</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Continual Service Improvement</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Continual Service Improvement (CSI) process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000. This includes service review of the Service Provider services, process and service evaluation, definition of CSI initiatives, implementation and monitoring of CSI initiatives.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Continual Service Improvement across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.2&#160;&#160;&#160;&#160;Data Connectivity</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide voice and data connectivity between the Service Provider&#8217;s delivery centres and network to the Customer.  The Service Provider will be responsible for specifying the connectivity solution to enable the services to be provided as set in Schedule 2 (Service Description) and to meet the Service Levels as defined in Schedule 3 (Service Levels and Service Credits).  The connectivity specification will make provision for organic growth over time, peak loads and anticipate the use of additional services over the life of the agreement, for example increased use of video services. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will deliver the data connectivity between the Service Provider&#8217;s delivery centres and Customer Locations through the provision of a primary MPLS based connection and by secondary VPN connection as a backup. The primary and backup links will offer divergence of routing so that in the event of an outage in the primary link, traffic will be automatically directed onto the secondary link.  Over this transport path, the data connectivity will be used for Service Provider staff to access the Customer Network from its delivery centres enabling access to the Customer&#8217;s Applications, Tools and data using [***] VDI unless otherwise agreed by the Customer in writing.  </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide voice services over separate dedicated and resilient network links. These links and associated software will ensure that the quality of the calls enable the provision of the services in Schedule 2 (Service Description) and meet the Service Levels defined in Schedule 3 (Service Levels and Service Credits). The voice system will be fully integrated into the Customer current voice services so that internal callers see the Service Provider services as an internal extension number both when dialling to Service Provider staff and the Service Desk, and when receiving calls from Service Provider staff.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.3&#160;&#160;&#160;&#160;Tools and Tools Management</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will use a combination of Customer Tools and Service Provider provided Tools to deliver the services provided across the Annexes listed in Section 1.2 of this document. The Service Provider will also maintain and manage the tools in the Customer Environment with a view to ensure service delivery rigour and to ensure that in-scope Customer Applications and Infrastructure is monitored and managed using this toolset.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.4 &#160;&#160;&#160;&#160;Run Services Change Pool </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Run Services Change Pool shall carry out and be involved in typical Simple,  Medium, and Complex Projects, as defined below:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:78.515625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:24%;"></td><td style="width:76%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Project Category</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Category Definition</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Simple Project </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Single technology .</font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Less than 8 servers landscape with Applications.</font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Upgrades and new implementations </font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">And can be accommodated within 240 man hours of effort per Calendar Month.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Medium Project </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Multiple technology (Up to 3).</font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">New Technology / Application. </font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Less than 20 Servers with Applications.</font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Upgrades and new implementations </font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">And can be accommodated within the 480 man hours of efforts per Calendar Month.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Complex Project </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Multiple Technology (more than 3 technology).</font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Multiple Servers with Applications.</font></div><div style="padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">To be scheduled and delivered by the Infrastructure CoE</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider Delivery Lead / Infrastructure Service Provider Delivery Lead and the Customer Infrastructure Lead will jointly agree how the Run Services Change Pool shall be used; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall maintain details of the Minor Enhancements and Projects performed by Run Services Change Pool and the Run Services Change Pool hours consumed in such delivery, and will report weekly on these to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any Run Services Change Pool hours not used within a Calendar Month cannot be carried forward to the following Calendar Month.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Additional change capacity (beyond that in the Run Services Change Pool) shall be provided pursuant to section 4.10 of Schedule 2 Annex 5 (Change Management) and in accordance with the commercial principles described in section 12 of Schedule 10 (Pricebook, Charges and Invoicing).  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Currency of the Estate</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall review the Customer&#8217;s IT estate on a quarterly basis and advise if the currency levels fall below N-1 and at other times as agreed between the Parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the currency levels of any part of the IT estate falls below N-1, the Customer may request that the Service Provider assess the impact of upgrading that component to the level of N-1 and the Service Provider shall prepare such impact assessment, outlining the scope of the work and evaluating the complexity of the upgrade project, in line with the definitions in the table above.    </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Following completion of the impact assessment, the Parties shall work in good faith to agree how to resource the work, based on the following principles:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For a Simple Project (as defined in the above table), the Service Provider&#8217;s team delivering Infrastructure Services (the &#8220;Infrastructure Run Team&#8221;) may be used, where there is sufficient capacity available to perform the Project.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For a Simple Project (as defined in the above table) where there is insufficient capacity in the Infrastructure Run Team or for a Medium Project, the Run Services Change Pool may be used.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where there is insufficient capacity in the Infrastructure Run Team and the Run Services Change Pool or the project is Complex Run Services Project, then this shall be treated as a Change Project pursuant to section 4.11 of Schedule 2 Annex 5 (Change Management). </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.5 &#160;&#160;&#160;&#160;Documentation</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Documentation Services are the activities associated with developing, revising, maintaining, reproducing, and distributing Service Area information in hard copy and electronic form. Documentation includes but is not limited to:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Asset list and configuration for all assets and hardware;</font></div></td></tr></table><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Backup and restore schemes;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Monitoring levels;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Approved minutes of formal meetings;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Service descriptions and Performance Standards;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Processes and procedures;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Known error logs; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">User guides; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Service Desk scripts; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Escalation guides; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Major Incident checklist; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Maintenance manual; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Network / Infrastructure diagram; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Data flow diagram; </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">CMDB maintenance and updates;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Automation scripts;</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Production Acceptance Documents (PAD); and </font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;padding-right:48px;">&#8226;</font><font style="font-family:Arial;font-size:10pt;">Service Transition and Operational Acceptance Documents (STOAD).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Tools and tools management services to enable service delivery for all services across the Annexes listed in Section 1.2 of this document.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Service Descriptions and Roles &amp; Responsibilities</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following sections and tables throughout this Annex identify the Common Services roles and responsibilities that the Service Provider and the Customer will perform. Within each table below are definitions for the roles and responsibilities, defined for all the Common Services to be used.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">RACI Matrix</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="6"></td></tr><tr><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Responsible</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Accountable</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Consulted</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Informed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Responsible and Accountable</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consulted and </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Informed</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will be informed where it is appropriate to do so by the Service Provider or where approval is required prior to a task or activity being deployed. The Service Provider&#8217;s responsibilities are indicated in the column labelled &#8220;Service Provider&#8221;. The Customer&#8217;s responsibilities are indicated in the column labelled &#8220;Customer&#8221;. The tasks listed in such tables are not exclusive, and do not identify or define every process, activity or task to be performed by the Service Provider in relation to the Common Services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General Responsibilities</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies general roles and responsibilities associated with this Annex: </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.4765625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:68%;"></td><td style="width:16%;"></td><td style="width:16%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:2px;padding-top:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">General Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide Services that support Customer requirements (e.g., business, technical, End User requirements) as agreed under the other Annexes to Schedule 2 (Service Descriptions).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">c, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Comply with Customer Standard Operating Procedures (SOPs) (e.g., SOPs for information, information systems, personnel, physical and technical security). Provide, develop, review, update and maintain SOP for Customer&#8217;s Environment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">r, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C , I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Adherence to applicable laws, regulations, policies, and standards and procedures as applicable to the Services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide Customer applicable laws, regulations, policies and standards and procedures relative to the Service Areas as may be reasonably requested by the Service Provider.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Interface, manage and coordinate the Customer&#8217;s Sub-Contractors specifically for managing commercial relationships and escalation interface as required.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Interface, manage and coordinate with the Customer&#8217;s Sub-Contractors in order to meet service requirements and the Performance Standards.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure that the Service Provider engages in collaborative work efforts with other Customer 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party service providers.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Measure and report performance against the Performance Standards as outlined in Schedule 3 (Service Levels and Service Credits).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide the Service Provider with physical access to Sites that are necessary to perform Services during scheduled hours and after hours and emergencies as required.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide available Documentation relating to the Services as may reasonably be requested by the Service Provider.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinate all changes to the Service Areas that may affect the Performance Standards of any other Service Area or 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party services in such a way that the effects of such changes to the Performance Standards are minimised</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Utilise, manage and update Customer-provided secured repositories for all account Documentation as described in the other Annexes to Schedule 2 (Service Descriptions) (e.g., project plans and Annexes, configuration diagrams, management reports, Performance Standards reports, procedures, meeting minutes, change notices and procedures manuals).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Notify the Customer four weeks in advance of On-Site space requirements for the Service Provider&#8217;s On-Site personnel, as required to deliver the Services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide the Service Provider with facilities, equipment and tools for the Service Provider&#8217;s On-Site personnel, as required to deliver the Services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review, provide additional procedures for and approve operational procedures for each of the Service/sub-service Areas defined in this Annex and all other Annexes to Schedule 2 (Service Descriptions) to which this Annex is applicable.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform all Services in accordance with mutually agreed services, policies and procedures relating to data security as defined in Schedule 6 (Standards and Policies) and Schedule 7 (Security - IT and Physical).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop, manage and maintain an up-to-date list of the Service Provider contact information, desk numbers, mobile numbers, and company email for critical resources and provide the same to the Customer on a regular basis. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Cross-Functional Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incident and Problem Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident and Problem Management Services are the activities associated with restoring normal Service operation as quickly as possible and to minimise the adverse impact on the Customer&#8217;s business operations, thus ensuring that levels of service quality and Availability described in this Agreement (including but not limited to the Performance Standards) are maintained.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Problem Management also includes minimising the adverse impact of Incidents and Problems on the Customer&#8217;s business that are caused by errors in the Service Areas, and to prevent the recurrence of Incidents related to those errors. In order to achieve this goal, Problem Management seeks to get to the root cause of Incidents and then initiate actions to improve or correct the situation. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies the Incident and Problem Management Services roles and responsibilities that the Service Provider and the Customer will perform.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 2 </font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incident and Problem Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Incident and Problem Management Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The Parties will develop interim Incident and Problem Management processes during the Transition Period, and the Service Provider shall comply with such processes during the Transition Period and during the Term.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Establish operations and Service management quality assurance and control programs. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in Service improvement opportunities with the Customer, and provide Good Industry Practice recommendations to the Customer. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review, approve and perform operations and Service management quality assurance and control programs. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Interface and coordinate with the Customer and 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;parties for Incident and Problem Management Services activities. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Establish Incident / Problem classification by priority as specified in section 3 of Schedule 2 (Service Descriptions).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Define and adhere to Incident / Problem requirements for workflow, escalation, communication and reporting processes that help to achieve the Performance Standards.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Utilise Service Provider instance of [</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">] Tools for Incident and Problem Management Services tracking, that tracks Incidents across all Service Areas.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Engage in entire Incident / Problem lifecycle support including detection, escalation, diagnosis, Customer status reporting, workaround, repair and recovery.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure Incident Resolution activities conform to defined Change Management and other policies, processes and procedures.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Log all Incidents related to Changes, correlating Incidents to Service Changes or other Incidents as applicable and escalate reporting as required. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Manage efficient workflow (including providing recommendations on improving efficiency) of Incidents including the involvement of third parties (e.g., Service Providers, public carriers, ISP, 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party service providers) and broadcast of outages.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in Problem review sessions and provide listing and status of Problems categorised by Problem impact.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Authorise closure of Priority Level 1 and 2 Incidents.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Report and confirm the restoration of the Service to agreed stakeholders at the time the Incident is resolved. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Identify possible enhancement opportunities for improved operational performance based on results of Incident and Problem Resolution activities. </font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve projects to implement enhancement opportunities.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide a known error database and process as it exists on the Effective Date.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Utilise and update known error database and process.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate fully in the Customer&#8217;s Major Incident management process and in post Major Incident lessons learned reviews.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Respond to requests for information and / or updates from the Customer&#8217;s IT Management and relevant stakeholders in accordance with SLAs and KPIs described in Appendix 3-A.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain and provide the Customer with escalation contacts who can be contacted when a Major Incident occurs.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure that escalation contacts respond to any Major Incident alerts in a timely manner, and that a delegate is assigned if the usual contact is absent or will be unavailable.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Conduct proactive trend analysis to identify recurring Problems and provide RCA Services, trend analysis and reporting to the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Track and report on all Priority Level 1 Incidents, and Problems, and provide associated consequences.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Recommend solutions to address recurring Problems or failures and updated known error databases for non-remediated Problems</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve solutions to address recurring Problems or failures.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Identify the root cause of Priority Level 1 Incidents and designated Problems, and recommend appropriate Resolution action.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve solutions to address Priority Level 1 Incidents and designated Problems.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide a status report detailing the root cause of and procedure for correcting recurring Problems and Priority Level 1 Incidents until closure as determined by the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Identify the root cause of Priority Level 2, 3 and 4 Incidents at the Customer&#8217;s request.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change and Release Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management and Release Management Services are the activities associated with ensuring that standardised methods and procedures are used for efficient and prompt handling of all Service Changes and Software releases in the Customer&#8217;s service environment (e.g., Hardware, Software, interfaces), in order to minimise the impact of change upon Service quality and consequently to improve the day-to-day operations of the Customer&#8217;s Environment. Change Management covers all aspects of managing the introduction and implementation of all Service Changes affecting all Service Areas and in any of the management processes, Tools, and methodologies designed and utilised to support the Service Area components. Changes are classified under the following categories:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Emergency: </font><font style="font-family:Arial;font-size:10pt;">Changes done to prevent an imminent outage or to fix a high priority Incident. These changes will go through CAB approval. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Normal:</font><font style="font-family:Arial;font-size:10pt;">&#32;Changes that aren&#8217;t a standard or emergency change. These changes will go through CAB approval.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Standard:</font><font style="font-family:Arial;font-size:10pt;">&#32;Low risk, pre-approved, low-frequency changes. These changes will not go through CAB approval.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Minor:</font><font style="font-family:Arial;font-size:10pt;">&#32;Changes that do not have a significant impact and are done as part of routine maintenance.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Release Management Services are activities associated with providing a holistic view of a Service Change to an existing Service or addition of New Service(s) to ensure that all aspects of a Release, both technical and non-technical, are considered together and to plan and oversee the successful rollout of technologies, design and implement efficient procedures for distribution and the installation of Changes. The activities also ensure that only correct, authorised and tested versions are installed and that Service Changes are traceable and secure. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider and the Customer will establish, with representatives from both the Customer and the Service Provider, a Change Management Advisory Board (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CAB</font><font style="font-family:Arial;font-size:10pt;">&#8221;). The purpose of the CAB is to ensure all Hardware, Software, </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">and environmental configuration Service Changes are planned, analysed, implemented, tested, approved, and seamlessly transitioned to a production support state. The CAB will meet on a regularly scheduled basis to discuss and approve planned Service Changes. The Service Provider and the Customer will follow a mutually agreed Change Control procedure. The Customer will lead the CAB for all changes occurring in respect of the Services and the Parties shall mutually agree on the Service Changes. The Service Provider will participate on the CAB and provide required inputs. The Service Provider will also participate on an as needed basis with the Customer on all other Service Changes (through Change Control) occurring outside of the Service Provider&#8217;s Services under the direction of the Customer&#8217;s CAB representative. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies Change Management and Release Management Services roles and responsibilities that the Service Provider and the Customer will perform.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 3</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Management and Release Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Change and Release Management Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide a Change Management Tool. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead the CAB and attend regular meetings. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A </font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule, organise, administer, minute and co-ordinate regular CAB meetings. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Adhere to Customer policies on Service Change classifications (impact, severity, risk) and a Change Management authorisation process, including a list of contacts authorised to request Service Changes to scope by level of authority (e.g. dollar amount impact), and any updates thereto. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Document and classify proposed Service Changes to the CAB, risk impact for all changes and back out plans of those Service Changes and establish Release Management plans for all Service Changes.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop and maintain a change calendar of planned Service Changes and provide to the Customer for review as required.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Communicate and coordinate recommended Service Changes with all affected parties.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule and conduct Change Management and Release Management meetings to include review of planned Service Changes and results of Service Changes made. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide Change Management and Release Management documentation as required.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure completeness of all Change Management and Release Management documentation prior to the implementation of Service Changes and releases, and identify to the Customer any discrepancies in the documentation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approve all Change Management and Release Management documentation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A </font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Authorise and approve scheduled Service Changes or alter the schedule of any or all Change Requests.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A </font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review Release Management details with the Customer and alter as appropriate (e.g., back out plan, go/no go decision).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Notify the Customer and other third parties of Service Change timing and impact.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure Change Management and Release Management Service processes are consistent across all environments (e.g., development, test and production).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implement Service Change and adhere to detailed Release plans.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Modify and update systems and documentation impacted by implemented Service Changes (e.g., CMDB, asset management system, Service catalog (if applicable), disaster recovery plan) using Customer-supplied Tools.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Verify that the Service Change met objectives and resolve negative impacts from the Service Change.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform quality control activities and approve Service Change results.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implement and document out-of-/CAB-cycle Service Changes related to the infrastructure components in accordance with Change Control.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implement and document out-of-/CAB-cycle changes related to application Software in accordance with Change Control.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Capacity and Availability Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Capacity / Availability Management Services are the activities associated with ensuring that the capacity and availability of the infrastructure matches the evolving demands of the Customer&#8217;s business in the most cost-effective and timely manner. The Service Provider shall provide comprehensive Capacity and Availability Management for all Service Areas.  Capacity and Availability Management will address areas of Service degradation and outages due to increases in utilisation of Services and infrastructure.  Additionally, it will be used to support proactive development, maintenance, and communication of tactical and strategic technology plans, and to accommodate growth of the Customer&#8217;s business and changing business requirements. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies the Capacity / Availability Management Services roles and responsibilities that the Service Provider and the Customer will perform:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Capacity / Availability Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Capacity / Availability Management Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Utilise, configure and maintain Service Tools supplied by the Customer that allow for the effective capacity / availability monitoring / trending and reporting of IT infrastructure, applications and IT components. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Recommend additional Tools as mentioned in Schedule 5 (Sub-Contractor List) necessary to supplement the Customer&#8217;s Tools.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Identify future business requirements that will alter capacity / availability requirements (e.g., strategic and operational plan).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Define future capacity / availability requirements and define thresholds.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Organise and conduct capacity / availability planning meetings on a monthly basis, including provision of planning minutes, risk issues, issues log.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Assess capacity / availability impacts to all technology when adding, removing or modifying Services, Applications and Infrastructure.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Continually monitor Services resource usage to enable proactive identification of capacity / availability issues and recommend changes to capacity to improve service performance</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Assess Incidents/Problems related to throughput performance. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approve capacity / availability related recommendations and implementation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain capacity levels to optimise use of existing IT resources to deliver Services to the Performance Standards.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure adequate capacity / availability exists within the IT environment to meet the Performance Standards, taking into account daily, weekly, Hardware and Software lifecycle and cyclical business variations in capacity demands using reports from Customer-supplied Tools. Reasonable loads to be determined during the initial period of 3 months from Service Commencement Date. Reasonable anticipated peak loads will be included in the analysis of capacity to meet Performance Standards, while abnormal loads will be taken up on a case to case basis following a root cause analysis</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, i</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve the suggested changes to the threshold values defined mutually during transition</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A </font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Management is responsible for maintaining the service Knowledge Management system, which represents the total body of knowledge within the service management organisation. In order to deliver the Service successfully, it is necessary that knowledge be captured, organised, and made available to all with a need to know.&#160; </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.28125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Knowledge Management</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Co-ordinate and maintain a valid Service Catalogue and Knowledge Management repository across all Service Desk resolver groups, including first time fixes &amp; standard Service Requests. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide, co-ordinate and manage a single online Knowledge Management database to be used by all support staff across all resolver groups and service delivery partners and:</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enable all resolver groups to identify suitable items for the Knowledge Base;</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review and agree; and</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Document &amp; update.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain a list of all resolutions (Incident &amp; request) that can and should be resolved at the first point of Customer contact.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide existing KEDB &amp; Standard Operating Process Documentation.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Facilitate regular updates and creation of SOP for Service Areas managed by the Customer&#8217;s team or a 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Request Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Request Management is the process to manage the lifecycle of all End User Service Requests. It ensures that all authorised Service Requests are accurately fulfilled and the fulfilment time is minimised and prior to closure of a Service Request all Configuration Items that are changed by the service request are updated in the configuration management system.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Requests are part of predefined baskets or service request catalogues, agreed between the Customer and the Service Provider, and the Service Requests are submitted by the End-Users to the Service Provider via Self-Services or via the Service Desk for processing.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Request Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Request  Management Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop, maintain and update an approved Service Catalogue on Service Provider provided [***] tool.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop and maintain request fulfilment process and procedure documentation. for all Service Catalogue items</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Work with and provide effective collaboration and communication between all affected parties involved, or potentially involved in the fulfilment of Service Requests.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide accurate and meaningful communication and reporting with all affected parties in relation to Service Requests.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinate service request activities with the Service Desk and provide resolver group support to the Service Desk and/or End Users as necessary.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide access of processes and tools necessary for the Service Desk and perform request fulfilment for all approved Service Catalogue items</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain a complete audit trail of Service Requests including recording and tracking Service Requests and updating Service Request status in [***].</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Respond to Service Requests using the Service Request template agreed with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">If the Service Request cannot be fulfilled, communicate the same to the requestor, appropriate affected parties and any other service provider as directed by the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Fulfil authorised Service Requests through the Service Catalogue and where this involves one or more changes, implement those changes in accordance with Change Management process.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Configuration Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Configuration Management Services are the activities associated with providing a logical model of the Service Areas by identifying, documenting, controlling, maintaining, and verifying the installed service environment (e.g., Hardware, Software, interfaces, network). The goal of Configuration Management is to account for all IT assets and configurations, provide accurate information on configurations and provide a sound basis for Incident, Problem, Change and Release Management Services and to verify configuration records against the infrastructure and correct any inaccuracies. The following table identifies the Configuration Management Services roles and responsibilities that the Service Provider and the Customer will perform.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Configuration Management Database (CMDB) - The repository of information related to the in-scope components of the Customer information system.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Configuration Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Configuration Management Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide a CMDB Tool.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain related information in the Configuration Management Database (CMDB), in accordance with Customer requirements using Customer-supplied Tools.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide data for upload into the CMDB.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Enter configuration data into the CMDB (if authorised).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain configuration baselines as reference points for rebuilds, and provide the ability to revert to stable configuration states.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Establish processes for verifying the accuracy of Configuration Items, adherence to Configuration Management process and identifying process deficiencies.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Support, maintain, update on an ongoing basis and verify the accuracy of Configuration Items, and the adherence to the Configuration Management process and identify process deficiencies.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Level Management will maintain and gradually improve Business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service. The Service Provider&#8217;s Run Service Lead  shall be responsible for the agreement of new Service Levels with the Customer  during the design of New Services. This also ensures that the Service Provider closely works with the Customer in ensuring that Operational Level Agreements (OLA) and the underpinning agreements are in place with Third Party Providers (TPPs).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level Management Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Level Management Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Define Service Level monitoring requirements and policies.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R.A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Manage agreed Service Levels.as per Schedule 3 Appendix A in the document Schedule 2 Annex 1 (Common Services)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Identify new target Service Levels in line with business requirements and ensure existing SLAs remain fit for purpose.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Agree new or changes to Service Level Agreements with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Negotiate and maintain Operational Level Agreements with Third Party Providers.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Analyse, review and report service performance against Service Level Agreements and Operational Level Agreements.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide an executive summary dashboard for SLA reporting as part of the Service Provider-provided single secure web portal.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform tool maturity assessment for integrated Service Level management and provide appropriate recommendations.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Measure, analyse, and provide management reports on performance relative to SLAs.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop , implement and deliver SLA improvement plans where required.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve SLA metrics, performance reports and improvement plans.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Continual Service Improvement</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will focus on continual improvements within infrastructure support operations to reduce demand (tickets) while improving the efficiency and availability of Customer&#8217;s systems. The following CSI levers will be implemented:</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.28125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:14%;"></td><td style="width:20%;"></td><td style="width:66%;"></td></tr><tr><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">S. No</font></div></td><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">CSI Lever</font></div></td><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Description</font></div></td></tr><tr><td style="vertical-align:bottom;background-color:;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">1</font></div></td><td style="vertical-align:bottom;background-color:;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Shift-Left</font></div></td><td style="vertical-align:bottom;background-color:;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:25px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shift left tickets to Service Desk for known error resolution and SOP based Service Requests.</font></div><div style="padding-left:25px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Leverage the ITSM KM module for KEDB/KM enrichment.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">2</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Effort reduction through Automation of SOP based tasks/Self Service </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;padding-left:25px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Automation of repeating / SOP based Service Requests. <br>Enabling Self-Help in [***] tool where possible.<br>Automation of routine operational activities.<br>Deploying BOTs using our [***] capability.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">3</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Work elimination / Influx reduction</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Pro-active Problem Management to avoid repeat Incidents.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Effective root cause analysis (RCA) using techniques like Pareto and fish-bone analysis.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Preventive Incident and Problem Management through predictive analytics.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">4</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cross skilling</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cross training Service Provider&#8217;s resources on technology / application.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Retain optimal technical and application SMEs needed. </font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">5</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">App strengthening</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Using Service Provider&#8217;s zero maintenance debt framework to identify avoidable technical, functional debts and implementing efficient code to ensure higher system availability.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">6</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Service Level Management</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Improve and enhance Service Levels across all in-scope applications to ensure high availability of the Customer&#8217;s systems.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data Connectivity </font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Data Connectivity Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Set up of data connectivity prior to the Service Commencement Date between the Service Provider&#8217;s Offshore delivery centres and the Customer&#8217;s datacentres and offices.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Steady-state link status monitoring and management.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Access permission and demarcation point at Customer&#8217;s DC.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Extension of link from demarcation point to cabinet.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">A,C,I</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tools and Tools Management</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will utilize the following tools listed below: </font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt, the following IT support tools will be used by the Customer in the IT environment.  The Service Provider is only responsible for maintenance and support of these to the extent set out in Schedule 2 Annex 2  (Operations &amp; Service Delivery), in respect of which they will be treated as &#8220;catch and dispatch&#8221;,  Schedule 2 Annex 7 (Security Services) and as explicitly referenced in Schedule 2 Annex 4 (Application Management Services).  For anything else, they will be managed as Third Party Providers pursuant to Schedule 14.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;">[***]</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The scope of activities performed as part of this tower is as follows:</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:89.453125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:69%;"></td><td style="width:16%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Tools Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinate activities with appropriate stakeholders including applications and design personnel.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinate with Third Party Providers on matters that affect the enterprise Tools.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide user inquiry support and ad-hoc support as requested by the Customer. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Co-ordinate with various stakeholders regarding other information required to support the effective operation and setup of the enterprise Tools. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Manage and maintain configuration changes (add, delete, modify) of monitoring and Service management tools in the Customer to ensure proper operation and changing business requirements.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create and provide standard reports using the reporting components available with the tool to teams within the Service Provider and the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Survey Tools and Software vendors to recommend on all maintenance plans and releases required to keep the Tools current and operating properly. Ensure that the tools version is within the supported version offered by the vendor and make endeavors to keep the tool version at N-1 level of the current version (subject to the Customer&#8217;s approval).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Continuously monitor all in-scope Tools to ensure proper operation and that adaptive maintenance needs are planned and addressed.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Propose and, subject to Customer approval, implement an adaptive maintenance schedule for the supported Tools.  The schedule will cover patches and minor software enhancements.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Monitor all enterprise Tools for necessary preventative maintenance actions.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Recommend necessary Preventative Maintenance actions.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approve Preventative Maintenance actions.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A </font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implement Preventative Maintenance actions in accordance with the Change procedures.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Define, recommend improvements to configure threshold values to be configured in the tools and update Customer approved thresholds in the Tools.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Documentation</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Table 9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Documentation Services Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Documentation Services Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide output in an agreed format for the support of activities throughout the life cycle of the Services as specified in each of the other Annexes to Schedule 2 (Service Descriptions).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Document system specifications and configurations (e.g., interconnection topology, configurations).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop, document and maintain Customer operating procedures Documentation in a Customer-provided repository (e.g., boot, failover, backup etc.).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide the initial IT System architecture / design documentation as it exists on or around the Effective Date.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain and update the Services design Documentation as changes are introduced. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide to the Customer up to date documentation on operations, procedures and Services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve mutually agreed Standard Operating Procedures Documentation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">i</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R, A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Contract Negotiation Support</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider will leverage its knowledge and experience to provide the Customer with appropriate support and guidance to enable the Customer to realise the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party contract cost savings identified by the Service Provider as set out in Appendix 10-A (Pricebook) 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party list worksheet. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Service Environment</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operating Model</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All services are delivered to the Customer in adherence with the governance defined in Schedule 12 (Governance and Service Management). The day-to-day operations for each service are defined within each Schedule 2 Annex.</font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide a Programme Management Office (PMO) function to deliver reporting and to manage cross-service responsibilities.  The Service Provider will further use the Change Management capability within the Change Management function, as defined in Schedule 2 Annex 5 (Change Management Services) to assist with capacity, project and change management across the services.</font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The services will be delivered from the Service Provider&#8217;s delivery location in India and from the Customer&#8217;s location in London, UK.</font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will establish an ITIL-based tiered support model, including L1.5, L2 and L3 services.</font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For L1.5 support, please refer to Schedule 2 Annex 3 (Operations and Service Delivery Services) that sets forth the roles and responsibilities of the Service Desk.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will establish an integrated L1.5 Service Desk for all IT Incidents and Service Requests, including the Network, Infrastructure, Security and Application related Incidents and Service Requests. This team will attempt resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the Incident, the Incident will be escalated to the Level 2 support team.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 Support, will be responsible for providing resolution to escalated issues in addition to providing routine system administration activities. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 3 Support, will be responsible for providing Problem Management and root cause analysis activities and interfacing with the Customer retained team. The Level 3 support team will also support the resolution team for any escalated issues. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The L1.5, Level 2 and Level 3 support teams will coordinate with any 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for issue resolution as appropriate.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2 / Level 3 Support</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:22px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">&#8211;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2 Support</font><font style="font-family:Arial;font-size:10pt;">- Support analysts who will provide Incident resolution and fulfilment services for issues / requests escalated by the Level 1.5 Service Desk. The primary objective will be to ensure stability of the operations environment and associated business processes over and above the availability of the Customer&#8217;s Infrastructure. All issues requiring specialist help will be escalated to the Level 3 support.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:22px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">&#8211;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 3 Support</font><font style="font-family:Arial;font-size:10pt;">- This group will resolve complex unknown Incidents and perform proactive trend analysis to identify the bottlenecks within this Service Area (root cause of recurring Incidents, availability and performance issues) and implement permanent fixes in consultation with the Customer. The primary objective will be to perform preventative maintenance, break fix support and enhancements to the systems as needed. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the activities performed by Level 1.5, Level 2 and Level 3 support respectively:</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:33%;"></td><td style="width:67%;"></td></tr><tr><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Support Level</font></div></td><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">In-scope activities</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">- </font></div><div style="text-align:justify;padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Integrated Smart Operations (L1.5 layer)</font></div><div style="text-align:justify;padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="text-align:justify;padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;text-decoration:underline;">Focus Area</font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">: </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Initial triage and first level fix, Customer satisfaction,  collaboration with L2/L3 teams to identify owner of incidents and closure thereof, as well as batch / infrastructure monitoring</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The centralised &#8216;Integrated Smart Operations&#8217; as part of the ServiceDesk will provide support to all the in-scope Infrastructure. This group will be responsible for the below services:</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24x7 Infrastructure monitoring and management;</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24x7 Incident Management </font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Known Incident Management &amp; known error resolution based on the availability of Standard Operating Procedure (SOP);</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Standard Service Requests;</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Documentation of SOPs, building &amp; enriching known error database (KEDB) - with the help of L2/L3 Teams;</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Batch Monitoring;</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordination with other teams &amp; 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;Party vendors for issue resolution;</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Catch, analyse and dispatch Incident for unknown errors to next level (engage Level 2 / Level 3 teams as needed); </font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Record and report against SLA/KPIs documented in Schedule 3 (Service Levels and Service Credits);  </font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Status reporting in accordance with Schedule 12 (Governance and Service Management</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">)</font><font style="font-family:Arial;font-size:10pt;">; and</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support to Service Desk (enablement / Documentation through Knowledge Management and KEDB updates / analysis of Incidents / shift left) - help improve First Level Resolution (FLR) &amp; faster turnaround, leading to positive End User experience.</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Level 2 </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">As set out in the relevant Schedule 2 (Service Descriptions) annex.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Level 3</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">As set out in the relevant Schedule 2 (Service Descriptions) annex.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Priority</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Section 3, Schedule 2 (Service Description) that defines and sets forth Services Priority for the Common Services.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Resource Roles and Skill Set</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:95.5078125%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:46%;"></td><td style="width:54%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Resource Roles</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Skillset</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, Service Management</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">ITIL certified.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Well versed with ITIL processes and ability to lead process improvements.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Guide and mentor the Service Management team and delivery leads.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ability to work with Customer and Third Party Providers in fine tuning the process and revisiting OLAs to meet the overall objectives. </font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Service Manager(s)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">ITIL Foundation certified.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Hands-on experience of managing ITIL process.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ability to run / coordinate with various resolver groups / 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;parties during Priority 1 Incidents / major outages.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 18 (Key Personnel) that sets out the Service Provider&#8217;s key personnel involved in delivery of the Services.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Support Timings</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services will be delivered to the Customer through the Service Provider&#8217;s Onshore / Offshore delivery model. All the resources will be based at the Service Provider&#8217;s or the Customer&#8217;s offices as required, in particular:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s On-Site resources will be based at the Customer&#8217;s offices to provide on premise business hours support during week days;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s Run Lead will be based in the UK and work from the Customer&#8217;s office; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The team will provide on-call support coverage during weekends, holidays and after business hours during weekdays.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the support coverage timings for the service:</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:95.1171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:16%;"></td><td style="width:38%;"></td><td style="width:46%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Activities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Support Coverage </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Support Location</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Service Management</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">24x7</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer&#8217;s premises, London, UK.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider&#8217;s ODC, India.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services for the Activities described under the following Annexes:</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:95.1171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:16%;"></td><td style="width:38%;"></td><td style="width:46%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Schedule</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Annex</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Title</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule 2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Annex 2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Infrastructure Management Services</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule 2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Operations and Service Delivery Services</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule 2</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Annex 6</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Network Management Services</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule 2</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Annex 7</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Security Services</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Will follow the service timings described below:</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:95.1171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:16%;"></td><td style="width:38%;"></td><td style="width:46%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Activities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Support Coverage </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Support Location</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">L1.5</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">24x7</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:25px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider Service Location, Glasgow, UK (Service Desk).</font></div><div style="padding-left:25px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">India Offshore Service Provider Service Location.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">L2</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">08:00-22:00 UK time (Monday to Friday)</font></div><div style="padding-bottom:2px;padding-top:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On-call support for P1 and P2 Incidents during off-business hours and weekends.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer premises, London, UK.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">India Offshore Service Provider Service Location.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">L3</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">08:00-22:00 UK time  (Monday to Friday)</font></div><div style="padding-bottom:2px;padding-top:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On-call support for P1 and P2 Incidents during off-business hours and weekends.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer premises, London, UK.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">India Offshore Service Provider Service Location.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services for the Activities described under the following Annexes :</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:95.1171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:16%;"></td><td style="width:38%;"></td><td style="width:46%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Schedule</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Annex</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Title</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Schedule 2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Annex 4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Application Management Services</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Will follow the service timings described below:</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:93.359375%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:9%;"></td><td style="width:20%;"></td><td style="width:26%;"></td><td style="width:26%;"></td><td style="width:19%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Level</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Days of Support</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Hours of Support</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Type of Support</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Location</font></div></td></tr><tr><td rowspan="8" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Level 2/ Level 3 </font></div></td><td rowspan="6" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Monday - Friday</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">08:00 - 17:00, GMT</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-Site </font></div></td><td rowspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">18:00 - 22:00, GMT</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-call for critical and Major Incidents</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">08:00 - 17:00, EST</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-Site</font></div></td><td rowspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">US</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">18:00 - 22:00, EST</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-call for critical and Major Incidents</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">07:00 - 16:00, IST</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-Site, Shift 1</font></div></td><td rowspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">India Offshore Service Provider Service Location</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">14:00 - 23:00, IST</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-Site, Shift 2</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Weekend, Holidays</font></div></td><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-call support for critical and Major Incidents.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">UK, US</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">During peak business periods</font></div></td><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Peak business periods that occur during Week, Month, Calendar Quarter and Calendar Year end.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">UK, US</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Pricing</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The charges for Common Services are set out in Schedule 10 (Pricebook, Charges and Invoicing), paragraph 8 (Common Services). Capacity in the Run Services Change Pool is covered in paragraph 2.4 (Run Change Pool) and any additional change capacity will be provided under Schedule 2, Annex 5 (Change Management Services). </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Reporting</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reports are provided by the Service Provider, sent by email or uploaded to a designated Customer site. The Service Provider will provide Service Level  reporting through [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. Reports can be exported to Adobe Acrobat, MS Excel, MS Word, or Rich Text format. Report frequency will be on a monthly basis, if not otherwise agreed for a specific report.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] reports will be available real time and based on integration with the Customer tooling set.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider has included the following reports as standard for Service Desk (please refer to Schedule 2 (Service Description), Appendix 2A for a full list of standard reports):</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily Dashboard - SLA Compliance Report published daily at engagement, Customer, vertical and practice levels. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly - Risk and escalation Report. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monthly - Operations maturity indexes report, monthly metrics book, SLA compliance and PMR.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:91.015625%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:64%;"></td><td style="width:11%;"></td><td style="width:7%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Performance and Management Reporting Responsibilities </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service     Provider</font></div></td><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Assess and publish metrics on the quality of services.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Monitor quality of application once in production.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide achievements, value additions and key initiatives.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Discuss future strategies on reporting and control.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Discuss major risks, concerns, escalations and issues.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide management status report and SLA dashboard on a monthly basis.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide achievements, value additions and key initiatives.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review SLA / SLOs and action as needed.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review of major issues and escalations of the last week/period (RCAs).</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide input for future strategy on reporting and control.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Discuss any platform or other changes impacting the services.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide feedback for current reporting.</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Governance and Escalation</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Common Services Lead (refer to Schedule 18 (Key Personnel) from the Service Provider will act as the single point of contact for all Common Services listed in this schedule, including Service Integration and Management Service. The following review meetings will be held on a daily and weekly basis:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily Review</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Previous day&#8217;s Major Incidents, critical updates, status reporting.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily status summary of Incidents, Problems, SRs and CR&#8217;s.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly Review</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Items that need immediate management attention.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SLAs &amp; KPIs statistics report discussion.                      </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Updates on "achievements, trainings, highlights, major issues".</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ticket ageing analysis.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following will be the escalation mechanism for issues related to Common Services (please refer to Schedule 18 (Key Personnel) for names in these roles).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1st Level - Service Provider&#8217;s Run the Business Lead. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2nd Level - Service Provider&#8217;s CIO for this ITO contract. </font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd Level - Service Provider&#8217;s Head of Insurance UK &amp; Ireland </font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Business Continuity and DR</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 16 (Business Continuity and Disaster Recovery) that sets forth the roles and responsibilities of the Parties for the Application Management Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Appendices List</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Title</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Sub-Title</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Appendix 2-D</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Third Party Resolver Groups</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Appendix 2-E</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Solution Staff Locations</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s4b358ac400f648aba3fb2e378830dd16"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 2</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INFRASTRUCTURE MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.&#160;&#160;&#160;&#160;Services Overview and Objectives&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.1&#160;&#160;&#160;&#160;Infrastructure Management Services Overview&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.2&#160;&#160;&#160;&#160;Service Objectives&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.3&#160;&#160;&#160;&#160;Service Scope&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.&#160;&#160;&#160;&#160;Service Definitions&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1&#160;&#160;&#160;&#160;Infrastructure Monitoring Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.2&#160;&#160;&#160;&#160;Level 2 / Level 3 Support&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.3&#160;&#160;&#160;&#160;Server Management Services (physical, virtual and cloud)&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.4&#160;&#160;&#160;&#160;Storage &amp; Backup Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.5&#160;&#160;&#160;&#160;Database Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.6&#160;&#160;&#160;&#160;Messaging Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.7&#160;&#160;&#160;&#160;Active Directory Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.8&#160;&#160;&#160;&#160;Patch Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.9&#160;&#160;&#160;&#160;3rd Party Support Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.10&#160;&#160;&#160;&#160;Infrastructure Change Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.&#160;&#160;&#160;&#160;Service Descriptions&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.1&#160;&#160;&#160;&#160;General Responsibilities&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2&#160;&#160;&#160;&#160;Infrastructure Monitoring Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.3&#160;&#160;&#160;&#160;Server Management Services (physical, virtual and cloud)&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.4&#160;&#160;&#160;&#160;Storage &amp; Backup Management Services (On-Site and cloud)&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.5&#160;&#160;&#160;&#160;Database Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.6&#160;&#160;&#160;&#160;Messaging Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.7&#160;&#160;&#160;&#160;Active Directory Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.8&#160;&#160;&#160;&#160;Patch Management Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.9&#160;&#160;&#160;&#160;3rd Party Support Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.10&#160;&#160;&#160;&#160;Infrastructure Change Services&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.&#160;&#160;&#160;&#160;Service Environment&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.1&#160;&#160;&#160;&#160;Operating Model&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.2&#160;&#160;&#160;&#160;Service Priority&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.3&#160;&#160;&#160;&#160;Resource Roles and Skillset&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.4&#160;&#160;&#160;&#160;Support Timings&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.&#160;&#160;&#160;&#160;Tools&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.&#160;&#160;&#160;&#160;Pricing&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.&#160;&#160;&#160;&#160;Reporting&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.&#160;&#160;&#160;&#160;Governance and Escalation&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.&#160;&#160;&#160;&#160;Business Continuity and DR&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">10.&#160;&#160;&#160;&#160;Appendices List&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please see below the list of relevant appendices to this schedule;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;15</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 2</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INFRASTRUCTURE MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services Overview and Objectives</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:54px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Management Services Overview</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 2 (Infrastructure Management Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties for the Infrastructure Management Services provided under the Agreement as part of the Services. Infrastructure Management Services are the services and activities, as further detailed in this Annex, required to support the Customer&#8217;s current and future centralised and remote computing systems environments (e.g., development, testing, staging, production), and all of the supporting infrastructure required to deliver the required Services and meet the Performance Standards. The Customer shall provide co-location hosting facilities and an [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] public cloud environment at which the servers, storage and other equipment shall be managed by the Service Provider. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s responsibilities in respect of the Infrastructure Management Services include monitoring, administration, troubleshooting, third party coordination and proactive service management (as defined in Schedule 2 Annex 1 (Common Services), Section 3.2 - Cross-Functional Services) in relation to the Customer&#8217;s Infrastructure Management Services, and shall include:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Monitoring Services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 and Level 3 Support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Server Management Services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Storage &amp; Backup Management Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Database Management Services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Messaging Management Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Active Directory Management Services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Patch Management Services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party Support Services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Change Services. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure the Infrastructure Management Services will comply with the Customer&#8217;s service management policies, processes and procedures as prescribed by the Customer (e.g. Incident and Problem management, configuration management, change management, release management, asset management).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to the Services described in this Annex, the Service Provider is responsible for providing the Common Services described in Schedule 2 Annex 1 (Common Services).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Throughout the Term, the Service Provider shall ensure the Infrastructure Management Services will meet the Customer&#8217;s changing business, regulatory and technical requirements. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Objectives</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide the following services in scope in accordance with the Customer Standards and Policies as defined in Schedule 6 (Standards and Policies). The scope of support provided is detailed in the Service Descriptions section of this schedule.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall, in its provision of the Infrastructure Management Services:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deliver a risk-mitigated transition aimed at zero disruption to business.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:inherit;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 8 (Transition and Transformation) sets out the transition plan for this service.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintain Infrastructure availability and stability as per agreed SLAs.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Improve operational efficiencies. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Create and maintain an effective Knowledgebase on [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Drive year-on-year cost optimisation by implementing Continual Service Improvements (CSI).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish a Target Operating Model providing Level 2 / Level 3 support. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Set up a Service Management Office (SMO) with the following key objectives:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:inherit;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Management of all in-scope Infrastructure elements and coordinate with other Third Party Providers in the Customer ecosystem;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:inherit;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform periodic analytics of ticket data to come up with operational improvements; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:inherit;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ensuring, tracking and reporting of CSI implementation.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Scope </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Details of the scope of services is provided in [Section 1.1 of this Annex] and as defined in section 2.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Definitions</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Monitoring Services</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide 24x7 monitoring and management for the Customer&#8217;s:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Server (physical, virtual and cloud);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Storage &amp; Backup;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Database;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Messaging; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Active Directory.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide Patch Management Services for the Infrastructure in scope.</font></div><div style="line-height:120%;padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The service provider shall also provide Incident, Change, Problem, Capacity, monitoring operation on Customer hosted or subscribed datacentres, remote sites or clouds.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2 / Level 3 Support</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8211;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2 Support </font><font style="font-family:Arial;font-size:10pt;">- shall provide incident resolution and fulfilment services for issues/requests escalated to them by the Level 1.5 Service Desk. All issues requiring specialist help will be escalated to the Level 3 support. The primary objective will be to ensure stability of the operations environment and associated processes to the agreed upon SLA levels defined in Schedule 3 (Service Levels and Service Credits). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8211;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 3 Support </font><font style="font-family:Arial;font-size:10pt;">- shall resolve complex incidents and perform proactive trend analysis to identify any bottlenecks within this Service area.  Preventative measures will include root cause analysis of recurring incidents, availability and performance issues to identify solutions.  Any implementation of permanent fixes will be in consultation with the Customer. The primary objective is to perform preventative maintenance, provide break fix support and enhancements to the systems as required.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the activities performed by Level 1.5, Level 2 and Level 3 Support:</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.83269961977186%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:33%;"></td><td style="width:67%;"></td></tr><tr><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Support Level</font></div></td><td style="vertical-align:bottom;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">In-scope Activities</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Service Desk - </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Integrated Smart Operations (L1.5 layer)</font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area</font><font style="font-family:inherit;font-size:10pt;">: </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Initial triage and first level fix, Customer satisfaction,  collaboration with L2/L3 teams to identify owner of incidents and closure thereof, as well as batch / infrastructure monitoring</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">All activities described under Section 2.1 of Schedule 2 Annex 3 (Operations and Service Delivery Services) will be provided by the ServiceDesk.</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Level 2  </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area: </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Service restoration, provide emergency fixes, corrective maintenance, ensure  Infrastructure  stability and availability </font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">This group shall be responsible for the below services:</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Business day support; </font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-call support outside of Business Day Support through a team based On-Site and Offshore;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Major/high priority Incident resolution;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Incident, Problems, changes, queries; </font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">KEDB enrichment;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implementing Continual Service Improvements (CSI);</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Preventative maintenance activities;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordination with 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party OEM&#8217;s for issue resolution; </font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide Infrastructure Change Services within guidelines described in section 2.10.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Level 3 </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area:  </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Infrastructure reliability and resilience, Infrastructure change and efficiency enhancements</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:4px;padding-top:4px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">This group shall resolve complex unknown incidents escalated by the Service Desk and the Level 2 teams. The services performed by this group include:</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Business Day support; </font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">On-call support outside of Business Day support provided by On-Site and Offshore team; </font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Incident Management - bug fixes and complex issues;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ad-hoc service request;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Problem Management - root cause analysis, proactive problem management; </font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Preventative maintenance activities;</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implementing Continual Service Improvements (CSI);</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordination with 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party OEM&#8217;s for issue resolution; and</font></div><div style="text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide Infrastructure Change Services within guidelines described in Section 2.10.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Server Management Services (physical, virtual and cloud)</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the Customer&#8217;s Server environments, across production and non-production environments, located across Customer&#8217;s datacentres or Customer subscribed cloud providers;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's Servers that includes, physical, virtual &amp; cloud; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to service all of the required server environments in accordance with Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide Cross-Functional Services for the Customer&#8217;s server environments as defined in Schedule 2 Annex 1 (Common Services), Section 2.1 - Cross-Functional Services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets or requests as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Storage &amp; Backup Management Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the storage &amp; backup;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's storage and backup that includes, On-Site and cloud; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to service all of the required storage &amp; backup in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide Cross-Functional Services for the Customer&#8217;s storage and backup environments as defined in Schedule 2 Annex 1 (Common Services), Section 2.1 - Cross-Functional Services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Database Management Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the Customer&#8217;s database environments;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] database that includes database instance &amp; server; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to service all of the required databases in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide Cross-Functional Services for the Customer&#8217;s Database environments as defined in in Schedule 2, Annex 1 (Common Services), Section 2.1 - Cross-Functional Services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Messaging Management Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the messaging / e-mail environment;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's messaging that includes On-Site hosted or subscribed based email service; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to service all of the required messaging in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide Cross-Functional Services for the Customer&#8217;s messaging environments as defined in Schedule 2, Annex 1 (Common Services), Section 2.1 - Cross-Functional Service; and  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Active Directory Management Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the active directory set-up; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's hosted or subscribed On-Site and cloud based active directory and associated services (DHCP, DNS); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to service all of the required active directory in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide Cross-Functional Services for the Customer&#8217;s active directory environments as defined in Schedule 2 Annex 1 (Common Services), Section 2.1 - Cross-Functional Services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Patch Management Services </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the patch management; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's infrastructure On-Site and cloud based for patch management;  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to service all of the required patch management in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Develop and implement approved active patching optimisation strategies in support of the Customer's objectives; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;Party Support Services</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide technical support and coordinate with the Customer and other service providers that are providing 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party services for the supported scope of activities; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide current technical and operational documentation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Participate in operations&#8217; reviews with the Customer and relevant 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;parties monthly with an option to change the frequency in conjunction with the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support migration of changes into production;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Notification / escalation to appropriate 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party when any supported scope element is negatively impacted due to 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party changes; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate and document incident and problem resolution.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Change Services</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Section 2.4 of Schedule 2 Annex 1 (Common Services) for details on the Infrastructure Change Services description.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Descriptions</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following sections and tables throughout this Annex identify the Infrastructure Management Services roles and responsibilities that the Service Provider and the Customer shall perform. The Service Provider undertakes to perform its roles and responsibilities set out in this Annex and agrees that performing those forms part of the Services mentioned in this Annex. The Service Provider&#8217;s responsibilities are indicated in the column labelled &#8220;Service Provider&#8221;. The Customer&#8217;s responsibilities are indicated in the column labelled &#8220;Customer&#8221;. The tasks listed in such tables are not exclusive, and do not identify or define every process, activity or task to be performed by the Service Provider as a contracted function under this Annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall follow the definitions below for the roles and responsibilities defined for all Infrastructure services:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;text-decoration:underline;">RACI Matrix</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.55133079847909%;border-collapse:collapse;text-align:left;"><tr><td colspan="6"></td></tr><tr><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Responsible</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Accountable</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Consulted</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Informed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Responsible and Accountable</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consulted and </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Informed</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that sets forth the roles and responsibilities of the following services:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident Management.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Major Incident Management.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Problem Management.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Request Fulfilment.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Continual Service Improvements (CSI</font><font style="font-family:Arial;font-size:11pt;">).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General Responsibilities</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">General responsibilities for the services included within the scope of this schedule are:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24x7 Monitoring of the Customer&#8217;s Infrastructure;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Liaison with the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;parties in the Customer vendor ecosystem to resolve all Incidents and Service Requests within the Customer ecosystem;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Root Cause Analysis (RCA) and Problem Management; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">tools administration.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies general Infrastructure Management Services roles and responsibilities that the Service Provider and the Customer shall perform:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:66%;"></td><td style="width:15%;"></td><td style="width:19%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Infrastructure Management Service General Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Performing all L1.5, L2 and L3 activities (as per Scope of Work) associated with delivering Infrastructure Management Services.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Manage and maintain the in-scope infrastructure. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Act as a single point of contact for the management and administration of the Infrastructure.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Proactively supply the Customer with optimisation and tuning recommendations.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinate with the Customer and its 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;parties (e.g. Hardware/Software suppliers, hosting provider, service providers) to meet the Performance Standards.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinate with the Customer&#8217;s Third Party Providers for Incident resolution and to collect and report on system availability and performance (e.g. hosting provider, security service providers, vendor-specific support providers).</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Providing End Users with technical support and advice regarding the proper use and functionality of Infrastructure and the services.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Monitoring the compliance of all 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party vendors with any service levels, or contractual commitments contained in any agreement between the Customer and 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party vendors.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Support and maintenance for all Service Request(s) related to the Infrastructure.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participating , supporting and remediating BCPDR services with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Procurement of  devices / Hardware .</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provisioning of new devices / Hardware and coordination with 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;parties as required for implementation services .</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Define procurement management process.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Implement procurement management process in Service Now.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Assess gaps and recommend changes to the process.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review, authorise and procure capacity upgrade and / or new capacity Hardware, Software and licenses.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Monitoring Services</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:66%;"></td><td style="width:15%;"></td><td style="width:19%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Infrastructure Monitoring Services - Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide 24x7 monitoring of all in-scope Infrastructure including availability, utilisation, performance and capacity.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Put in place appropriate manual arrangements where automated monitoring, alerts and events cannot be configured.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Prepare documentation of known errors and KEDB.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Server Management Services (physical, virtual and cloud)</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:12%;"></td><td style="width:12%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Server (physical, virtual and cloud) Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform day-to-day Server monitoring operations and administration. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Server environment monitoring and support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinating with hosting provider for any hand &amp; feet support. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approval and authorisation required for 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party access to the Customer&#8217;s facilities. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Root cause analysis for Server related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Troubleshoot Server related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Install and configure a new Server in the Customer datacentre or cloud subscription as per the Customer Standard Operating Procedure, security guidelines and agreed design document.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, document and evaluate all relevant architecture designs for On-Site and cloud systems.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in DR, DR trials, audits and compliance reviews.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Update and maintain CMDB information.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="padding-left:48px;text-align:left;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.4</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Storage &amp; Backup Management Services (On-Site and cloud</font><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:12%;"></td><td style="width:12%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Storage &amp; Backup (On-Site and cloud) Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform day-to-day storage &amp; backup monitoring operations and administration. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Storage &amp; backup monitoring and support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinating with hosting provider for any hand &amp; feet support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approval and authorisation required for 3</font><font style="font-family:inherit;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:7pt">rd</sup></font><font style="font-family:inherit;font-size:10pt;">&#160;party access to the Customer&#8217;s facilities.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Root Cause Analysis (RCA) for storage &amp; backup related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Troubleshoot storage &amp; backup related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Install and configure a new storage in the Customer datacentre or cloud subscription as per the Customer Standard Operating Procedure, security guidelines and agreed design document.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, document and evaluate all relevant architecture designs for On-Site and cloud systems.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create, test, modify, optimise and delete data backup or data restore jobs in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in DR, DR trials, audits and compliance review.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Update and maintain CMDB information.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Database Management Services </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:12%;"></td><td style="width:12%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Database Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform day-to-day database monitoring operations and administration. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Database monitoring and support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinating with hosting provider for any hand &amp; feet support. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Root cause analysis for database related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Troubleshoot database related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Install and configure a new database in the Customer datacentre or cloud subscription as per the Customer Standard Operating Procedure, security guidelines and agreed design document.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, document and evaluate all relevant architecture designs for On-Site and cloud systems.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in DR, DR trials, audits and compliance review.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Update and maintain CMDB information.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Messaging Management Services </font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:12%;"></td><td style="width:12%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Messaging Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform day-to-day messaging set-up, monitoring operations and administration. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Messaging set-up, monitoring and support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Coordinating with hosting provider for any hand &amp; feet support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Root cause analysis for messaging set-up related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Troubleshoot messaging related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create, modify, disable and delete single or bulk user accounts in the Customer On-site and cloud messaging system.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create, modify, disable and delete single or bulk users group membership in customer On-Site cloud messaging system.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, document and evaluate all relevant architecture designs for On-Site and cloud systems.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in DR, DR trials, audits and compliance review.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Update and maintain CMDB information.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Active Directory Management Services </font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:12%;"></td><td style="width:12%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Active Directory Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform day-to-day active directory set-up monitoring operations and administration.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Active directory monitoring and support.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Root cause analysis for active directory related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Troubleshoot active directory related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create, modify, disable and delete single or bulk users account in the Customer active directory system.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create, modify, disable and delete single or bulk users group membership in the Customer active directory system.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, document and evaluate all relevant architecture designs.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in DR, DR trials, audits and compliance review.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Update and maintain CMDB information.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Patch Management Services </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.36121673003802%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:12%;"></td><td style="width:12%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Patch Management Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Perform day-to-day patch management set-up monitoring operations and administration.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Troubleshoot patching related issues.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Execute patch operations as per defined schedule.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Lead, document and evaluate all relevant architecture designs. </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in DR, DR trials, audits and compliance review.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Update and maintain CMDB information.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;Party Support Services</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.74144486692015%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:74%;"></td><td style="width:13%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Management of 3</font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">&#160;Party IT Providers Responsibilities</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ownership of 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party licenses, agreement and contracts.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Proactively monitor 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplied equipment and report to the Customer any issues or risks.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintain, adhere to and provide recommendations on operational level agreements and relationships with the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party vendors.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review, approve and revise operational level agreements with the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party IT Providers. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:22px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident triaging with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplier for resolution of all requisite Incidents, Problem and Change Tickets.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Change Services</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.74144486692015%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:73%;"></td><td style="width:14%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Infrastructure Change Services</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Carry out feasibility, impact analysis, development and documentation of approved Infrastructure changes.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide a breakdown of the estimated effort and time to complete changes in accordance with the process described in Section 2.10 of this schedule.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Participate in appropriate testing of approved changes post deployment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Prioritisation of changes based on business criticality.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Conduct review of deliverables before production deployment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Business confirmation and sign-off.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Environment</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operating Model </font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the definition of the Common Operating Model.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3 (Operations and Service Delivery Services) sets out L1.5 support and the roles and responsibilities of the Service Desk.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Services shall be delivered from the Service Provider&#8217;s delivery location in India and from the Customer&#8217;s location in London, UK.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service provider shall establish an ITIL based tiered support model including L1.5, L2 and L3 services. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service provider shall establish an integrated L1.5 Service Desk for the network, infrastructure and application related incidents and service request. This team will attempt resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the incident, the incident will be escalated to the Level 2 support team.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 Support, shall be responsible for providing resolution to escalated issues in addition to providing routine system administration activities. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 3 Support, shall be responsible for providing Problem management and root cause analysis activities and interfacing with the Customer retained architecture team. The Level 3 support team shall also support the resolution team for any escalated issues. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The L1.5, Level 2 and Level 3 support teams shall coordinate with any 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for issue resolution as appropriate.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Priority</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that defines the Service Priority matrix.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Resource Roles and Skillset</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.55133079847909%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:33%;"></td><td style="width:67%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Resource Roles</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Skillset</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Infrastructure SME</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">High level understanding of Infrastructure issues.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure troubleshooting. </font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Understanding of Infrastructure track (e.g. Server, database, messaging, active directory).</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Professional level certification.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Senior Infrastructure Admin</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Troubleshooting skills.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Problem solving skills, the ability to solve technical issues.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Associate level certification. </font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Infrastructure Admin</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure basics.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge on Infrastructure monitoring tools.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Understanding of ITIL process.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Experience on ticketing tool.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 18 (Key Personnel) that sets forth the Service Provider&#8217;s lead roles in delivery of these services. The above roles are in addition to the Key Personnel roles for this service.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Support Timings</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services shall be delivered to the Customer through the Service Provider&#8217;s On-Site / Offshore delivery model, All the resources will be based at the Service Provider&#8217;s or the Customer&#8217;s offices as required, furthermore:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s On-Site resources will be based at the Customer&#8217;s offices to provide on premise Business Day support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Lead Infrastructure for this engagement will be based in the UK and US working from the Customer&#8217;s offices; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintenance coverage would be provided to cover the peak business periods occurring during week, month, Calendar Quarter and Calendar Year end.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The support coverage timings for the services are provided in Schedule 2 Annex 1 (Common Services), Section 4.5 - Support Timings.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tools</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the definition of the Tools used for delivering these services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pricing</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Infrastructure Management Services charges are set out in Schedule 10 (Pricebook, Charges and Invoicing) in paragraph 9. The Infrastructure Management Services change out with the capacity set out in Schedule 2, Annex 1 </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Common Services) is set out in Schedule 10 (Pricebook, Charges, and Invoicing) paragraph 13 (Change Management Charges) and SOW.  </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reporting</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 12 (Governance and Service Management) sets out the mechanism for operational reporting for the Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance and Escalation</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Lead shall act as the single point of contact for all infrastructure services delivery related escalations, issues and risks. The following review meetings will be held on a daily and weekly basis:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily Review</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Previous day&#8217;s Major incidents, critical updates, status reporting.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily status summary of Incidents, Problems, SRs and CRs.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly Review</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Items that need immediate management attention.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SLAs &amp; KPIs statistics report discussion.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:inherit;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ticket ageing analysis.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following will be the escalation mechanism for issues related to Application Management Services (please refer to Schedule 18 (Key Personnel)).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1st Level - Service Provider&#8217;s Run The Business Lead </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2nd Level - Service Provider&#8217;s CIO for this ITO </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd Level - Service Provider&#8217;s Head of Insurance UK &amp; Ireland</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity and DR</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 16 (Business Continuity and Disaster Recovery) that sets forth the roles and responsibilities of the Parties for the Infrastructure Management Services provided under the agreement as part of the services.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Appendices List</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please see below the list of relevant appendices to this schedule;</font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:85.55133079847909%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Title</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Sub-Title</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-B</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Ops &amp; Service Del. Supported Hardware</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-E</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Solution Staff Locations</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 3-A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">KPI-SLA</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Pricebook</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-D</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Baseline Volumes</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Rate Card</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-L</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Transition Baseline Information</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sd0835f9b795e46e5b30622bb4bc76a21"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 3</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPERATIONS AND SERVICE DELIVERY SERVICES</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">1.</font></a><font style="font-family:Arial;font-size:10pt;">Operations and Service Delivery Services Overview and Service Objectives&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">1.1</font></a><font style="font-family:Arial;font-size:10pt;">Services Overview&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">1.2</font></a><font style="font-family:Arial;font-size:10pt;">Service Objectives&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">1.3</font></a><font style="font-family:Arial;font-size:10pt;">Service Scope&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.</font></a><font style="font-family:Arial;font-size:10pt;">Service Definitions&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.1</font></a><font style="font-family:Arial;font-size:10pt;">L1.5 Service Desk&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.2</font></a><font style="font-family:Arial;font-size:10pt;">End User Services (Remote Support)&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.2.1</font></a><font style="font-family:Arial;font-size:10pt;">Remote Device Support&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.2.2</font></a><font style="font-family:Arial;font-size:10pt;">Software Distribution and Patching&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.2.3</font></a><font style="font-family:Arial;font-size:10pt;">Mobile Device Management&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.3</font></a><font style="font-family:Arial;font-size:10pt;">End User Services (Deskside Support):&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.3.1</font></a><font style="font-family:Arial;font-size:10pt;">Deskside Support&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.3.2</font></a><font style="font-family:Arial;font-size:10pt;">End User Service (Procurement Services)&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">2.3.3</font></a><font style="font-family:Arial;font-size:10pt;">Ad-hoc User Support&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.</font></a><font style="font-family:Arial;font-size:10pt;">Service Description&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.1</font></a><font style="font-family:Arial;font-size:10pt;">Service Desk&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.1.1</font></a><font style="font-family:Arial;font-size:10pt;">General Roles and Responsibilities&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.1.2</font></a><font style="font-family:Arial;font-size:10pt;">Service Desk Tooling&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.2</font></a><font style="font-family:Arial;font-size:10pt;">End User Services (Remote Support)&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.2.1</font></a><font style="font-family:Arial;font-size:10pt;">Remote Device Support&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.2.2</font></a><font style="font-family:Arial;font-size:10pt;">Software Distribution and Packaging&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.2.3</font></a><font style="font-family:Arial;font-size:10pt;">Mobile Device Management&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.3</font></a><font style="font-family:Arial;font-size:10pt;">End User Services (Deskside Support)&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.3.1</font></a><font style="font-family:Arial;font-size:10pt;">Deskside Support&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.3.2</font></a><font style="font-family:Arial;font-size:10pt;">End User Service - Procurement Services&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:32px;text-indent:88px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">3.3.3</font></a><font style="font-family:Arial;font-size:10pt;">Ad-hoc User Support&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">4.</font></a><font style="font-family:Arial;font-size:10pt;">Service Environment&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">4.1</font></a><font style="font-family:Arial;font-size:10pt;">Operating Model&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">4.2</font></a><font style="font-family:Arial;font-size:10pt;">Service Priority&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">4.3</font></a><font style="font-family:Arial;font-size:10pt;">Resource Roles and Skillset&#160;&#160;&#160;&#160;14</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:58px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">4.4</font></a><font style="font-family:Arial;font-size:10pt;">Support Timings&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">5.</font></a><font style="font-family:Arial;font-size:10pt;">Tools&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">6.</font></a><font style="font-family:Arial;font-size:10pt;">Pricing&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">7.</font></a><font style="font-family:Arial;font-size:10pt;">Reporting&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">8.</font></a><font style="font-family:Arial;font-size:10pt;">Governance and Escalation&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">9.</font></a><font style="font-family:Arial;font-size:10pt;">Business Continuity and DR&#160;&#160;&#160;&#160;16</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;text-indent:32px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">10.</font></a><font style="font-family:Arial;font-size:10pt;">Appendices List&#160;&#160;&#160;&#160;16</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;text-indent:600px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;text-decoration:none;">Please see below the list of relevant appendices for this schedule;</font></a><font style="font-family:Arial;font-size:10pt;">16</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 3</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPERATIONS AND SERVICE DELIVERY SERVICES</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operations and Service Delivery Services Overview and Service Objectives</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Services Overview</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 3 (Operations and Service Delivery Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties for the Operations and Service Delivery Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Operations and Service Delivery Services are those services and activities, as further detailed in this Annex, required to coordinate and respond to Incidents, Problems, and Service Requests made by the Customer&#8217;s authorised End Users and relevant technical personnel, and other authorised 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;parties that utilise the supported applications (e.g. Customer partners). </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The scope of services provided are:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 1.5 Layer (Service Desk); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Remote support); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Deskside support).</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that the Operations and Service Delivery shall: </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Act as the first point of contact for all IT related issues for the End Users (including but not limited to those arising in relation to in-scope Services); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Handle Incidents and Service Requests; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide services to End Users (Remote &amp; Deskside Support Services) as set out in Appendix 2-A (Ops &amp; Service Del. Supported Hardware) that include the following:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:68px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:44px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:68px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:44px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:68px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:44px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Locally-attached devices (e.g. personal printers, projectors); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:68px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:44px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On-site support as required; and  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:68px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:44px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Meeting room support for three locations where there is Service Provider provided resources ( New York, Rocky Hill and London). </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Objectives</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In its provision of the Operations and Service Delivery Services, the Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Achieve the relevant Performance Standards relating to the Operations and Service Delivery Services as set out in Appendix A, Schedule 3 (Service Levels and Service Credits);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide an ITIL compliant single point of contact (SPOC) Service Desk for all Incident and Problem resolution and end-to-end call management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide a key interface between End Users and local IT support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide a continuity of Operations and Service Delivery Service experience for End Users;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Continually improve IT customer service and Incident and Problem Resolution speed through skilled Operations and Service Delivery staff;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Endeavour to improve Operations and Service Delivery efficiency and effectiveness through the use of secure remote or locally based troubleshooting tools, Service Provider knowledge databases, 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party knowledge databases and good practices; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Endeavour to improve efficiency and effectiveness by early identification and addressing of root causes of technical Incidents including working with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;parties (e.g. Software vendors, network carriers) for Resolution before they become trends;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide scheduled Operations and Service Delivery Service reporting as required by the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Own all tickets opened in the [***] tool (whether or not they relate to the Services) until they are passed to a suitable team or escalated back to the Customer; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide a service window for the Operations and Service Delivery of 24x7 (i.e. 24 hours a day, 7 days a week) for English support; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provide an effective set of standard Deskside Support Services while achieving the Performance Standards;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Support Customer asset management and control; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Support the IT needs of the Customer&#8217;s business initiatives.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Scope </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The scope of services provided are:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Level 1.5 Layer (Service Desk); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Remote Support), including:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Remote Device Support; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Software distribution and patching;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Deskside Support), including: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deskside support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">End User Service &#8211; procurement services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ad-hoc User support.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All contacts will be routed to the L1.5 Service Desk. The contacts pertaining to Remote End User Support will be routed to the End User Support (Remote Support) desk. Any contacts requiring Deskside Support will be routed to Service Provider managed resources who will provide Deskside support to the Customer&#8217;s End Users.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The list of in-scope environment is mentioned in Section 10.1 of this Annex.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Definitions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">L1.5 Service Desk</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">L1.5 Service Desk shall be accessible through multiple channels (chat, telephone, email and [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] ITSM Incidents and Service Requests), providing end to end ownership (e.g. initiation, logging, tracking, resolution and reporting) of Operations and Service Delivery Incident tickets and Service Requests. </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall support English as the mode of language for Operations and Service Delivery service. The Service Desk will primarily be located in   the Service Provider Service Location in Glasgow (UK) which will perform all Customer voice interaction, and it will be supported by the Customer approved Service Provider Service Location  in India.  The Customer retains an option at its direction for the Service Desk to be re-located offshore to an appropriate Service Provider Service Location in India as set out in Schedule 10 (Pricebook, Charges &amp; Invoicing) paragraph 10.6 and subject to providing reasonable notice and in accordance with Schedule 13  (Contract Change Control Procedure).  </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">L1.5 Service Desk shall perform documented procedures / Standard Operating Procedures based resolution including Remote Device support (laptop/desktop/mobile etc.) and shall assign/escalate to respective resolver groups the tickets which cannot be solved at the Service Desk.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s L1.5 Service Desk shall perform initial triage and first level fix, Customer satisfaction, collaboration with L2/L3 teams to identify the owner of Incidents and closure thereof, as well as batch / environment monitoring. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The centralised L1.5 Service Desk shall provide support to the Customer&#8217;s End Users.. The team shall perform SOP based resolution for infrastructure incidents. This group will be responsible for the below services:</font></div><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24x7 support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Known Incident management &amp; known error resolution based on the availability of Standard Operating Procedure (SOP);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Standard Service Requests;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Documentation of SOPs, building &amp; enriching Known Error Database (KEDB) &#8211; with the help of L2/L3 Teams;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Environment / Batch monitoring;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordination with other teams &amp; 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for issue resolution;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Catch, analyse and dispatch incident for unknown errors to next level (engage Level 2 / Level 3 teams as needed);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Record and report against SLA / KPIs documented in Schedule 3 (Service Levels and Service Credits); and status reporting in accordance with Schedule 12 (Governance and Service Management);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support to Service Desk (enablement/documentation through Knowledge Management and KEDB updates) / analysis of Incidents / shift left) - help improve First Level Resolution (FLR) &amp; faster turnaround, leading to positive end user experience; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:4px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">End User management through: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Providing timely updates to users;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Providing timely feedback to users;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Conducting user satisfaction surveys and reporting;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Creating End User and client management reports; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge base creation and update.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The types of incidents to be handled by the Service Desk include: </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any incidents and requests relating to the Customer&#8217;s enterprise IT infrastructure including but not limited to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Hardware (desktops, laptops, servers, phones, video conference, wireless devices, tablets, peripherals, printers, scanners, and other devices);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Systems Software (e.g. operating systems, utilities);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Database support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Platform support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party connectivity and interfaces;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network components (e.g. WAN LAN); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Internet connectivity;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Application Incidents and &#8220;how to&#8221; support, including but not limited to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Packaged commercial off-the-shelf (COTS) office productivity Software;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">All applications set out in Schedule 2, Appendix 2-C (Operations and Service Delivery Supported Software); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Desktop operating system.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Password and account provisioning support, including but not limited to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Password resets; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Requests for End User account activation, suspension and termination; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Account administration for all supported applications.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Requests, including but not limited to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">IMACDs requests;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">VIP support requests; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Scheduling and processing requests.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">L1.5 Service Desk team general roles and responsibilities are listed in Section 3.1 of this annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">While L1.5 Service Desk shall be the first point of contact for all IT incidents and issues in the Customer&#8217;s IT environment, there are other teams that will be responsible for resolving certain incidents. A service map for services in the Customer environment is provided below:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.84375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:65%;"></td><td style="width:5%;"></td><td style="width:16%;"></td><td style="width:14%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Area</font></div></td><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Reference to Schedule  where covered</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Section Reference</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">L 1.5 Service Desk. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Remote Device Support.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.2.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Software distribution and patching, including build, packaging, patching, end point configuration, monitoring and testing.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.2</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;">&#160;support for patching and builds.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.2</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">] </font><font style="font-family:Arial;font-size:10pt;">support for profile management and roaming support ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] / VPN / Customer remote mail / corporate and guest WiFi).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3 &amp; Annex 6</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.2.1 and 2.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;">&#160;&#8211; Customer anywhere support and maintenance. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 2 and Schedule 2 Annex 4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">10.1.1 in Annex 2 and 10.1 in Schedule 2 Annex 4</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Security admin functions [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Video conferencing support.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.1 and 2.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">The Service Desk escalation matrix to coordinate with other teams in the Customer ecosystem.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.1 and 4.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Town hall support and executive meetings support.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.3.1 and 3.2.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">****</font><font style="font-family:inherit;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;">&#160;Classification support.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3 and Schedule 2 Annex 4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Section 2.1 in Annex 3 and 10.1 in Annex 4</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Change management through ITSM toolset.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 5</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4.1.2</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">13.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Licensing and N-1 services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2.5</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">14.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools and Tools management, including tools licences and support.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.4</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">15.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Management of Third Party Providers in the Customer environment for printer management.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3.3.1</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">16.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;">&#160;implementation and support. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 8 Appendix 1 and Schedule 2 Annex 1</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Section 1.5 in Schedule 8 Appendix 1 and Section 3.4 in Schedule 2 Annex 1 for ongoing support</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Remote Support)</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide remote End User services to the Customer. The support activities that will be managed by the End User Services (Remote Support) include sections 2.2.1 to section 2.2.3: </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Remote Device Support</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide remote diagnosis, troubleshooting, and resolution of Incidents. The scope of activities includes:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">End User Services for all End User computing devices including desktops, laptops, smartphones etc.at sites, including: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Front Office Services - including Hard/Soft IMACD, hands and eyes Support); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Back Office Services  - including ervice Continuity Management (SCM).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Remote Device support roles and responsibilities have been listed in Section 3.2.1 of this annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Software Distribution and Patching</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform the software distribution and patching activities for the Customer&#8217;s End User devices. This includes:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:30px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:6px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Application packaging;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:30px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:6px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Image customisation as per the Customer&#8217;s requirement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:30px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:6px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Software distribution and patch management [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] for laptops &amp; desktops;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:30px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:6px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Image management for Windows Client OS; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:30px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:6px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deployment Tool administration [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Remote Device support roles and responsibilities have been listed in Section 3.2.2 of this annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Run Services Charges provided by the Service Provider includes the application packaging of up to 60 application packages per annum, with an average of five (5) per month and varied by agreement between the Parties.</font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Mobile Device Management</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform mobile device management services to support the Customer&#8217;s mobile devices and the associated mobile management infrastructure.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Mobile device management roles and responsibilities have been listed in Section 3.2.3 of this annex.</font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Deskside Support):  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide End User Services (Deskside Support) at the Customer Locations as defined in Schedule 22 (Locations and Site Licence). The support will be through dedicated site engineers or dispatch services on a location to location basis by 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party contractors defined in Schedule 5 (Sub-Contractor List). </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The activities that will be managed by the End User Services (Deskside Support) are:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Deskside Support</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide sufficient technician availability to meet the Service Levels mentioned in Schedule 3 (Service Levels and Service Credits);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Conduct Deskside Support activities as required to meet the Service Levels;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Update [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] with a clearly written description of the solution achieved, including troubleshooting steps taken [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support for the Customer&#8217;s End Users at the Customer Locations defined in Schedule 22 (Locations and Site Licence); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deskside Support roles and responsibilities have been listed in Section 3.3.1 of this annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Service (Procurement Services)</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall enable the Customer&#8217;s procurement activities through the Service Request portal. The Service Provider shall provide a Customer self-service order fulfilment process, including authorisation.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Procurement Services roles and responsibilities have been listed in Section 3.3.2 of this annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Ad-hoc User Support</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform user administration and profile management of the Customer&#8217;s End Users. The Service Provider shall administer joiner / leavers / movers as part of ad-hoc user support.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ad-hoc user support roles and responsibilities have been listed in Section 3.3.1 of this annex.</font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Description</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to the Services, activities, and roles and responsibilities described in Annex 1 (Common Services) to Schedule 2 (Service Descriptions), the Service Provider shall be responsible for the following Operations and Service Delivery Services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following sections and tables throughout this Annex identify the Operations and Service Delivery Services roles and responsibilities that the Service Provider and the Customer shall perform. The Service Provider undertakes to perform its roles and responsibilities and that performing them forms part of the Services mentioned in this Annex. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s responsibilities are indicated in the column labelled &#8220;Service Provider&#8221;. The Customer&#8217;s responsibilities are indicated in the column labelled &#8220;Customer&#8221;. The tasks listed in such tables are not exclusive, and do not identify or define every process, activity or task to be performed by the Service Provider as a contracted function under this Annex. The Service Provider shall follow the definitions below for the roles and responsibilities defined for all operations and service delivery services:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;text-decoration:underline;">RACI Matrix</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="6"></td></tr><tr><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Responsible</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Consulted</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Informed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Responsible and Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Consulted and </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Informed</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">General Roles and Responsibilities</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies the general roles and responsibilities associated with the provision of Service Desk Services:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:91.2109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:74%;"></td><td style="width:11%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Service Desk General Roles and Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide a 7x24x365 Service Desk [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity from the Service Provider to the Automated Call Distribution (ACD) System;</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Direct dial alternative telephony access to enable inbound calls to be connected from any location; and</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ability to receive End User Problems and requests via phone call, web submission, chat tool or email (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Contact</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsibility for Service Desk infrastructure, including financial responsibility to provide, configure and maintain all Equipment, circuits, facilities infrastructure, processes and procedures that are necessary for the normal operations of the Service Desk.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsibility for configuration, maintenance and support of the Service Provider Service Desk telephony systems, including having financial responsibility to provide, configure and maintain all software and equipment required for the Automated Call Distribution (ACD) System Interactive Voice Response (IVR) and other call centre telephony equipment necessary for the routing, handling and reporting of both inbound and outbound telephone calls to and from the service desk. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide a capability to broadcast within the ACD call tree and send messages to all, or sub-groups of, End Users regarding news, events and occurrences that are deemed by the Customer Representative to warrant hot news designation, including:</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Delivery of emails to all End Users or sub-groups of End Users, as defined by the Customer;</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Publication of notification messages within the Service Provider Service Desk ACD system;</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Publication of notification messages within the ITSM; and</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Creation of an hourly process to review all hot news broadcasts until the issue is resolved and the message can be removed (during this process, updated messages may be sent and posted).</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk Tooling</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:91.40625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:73%;"></td><td style="width:12%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Service Desk Tooling</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide a tool used by the Service Desk to allow remote capture and control of End User Devices for remote diagnosis, troubleshooting and resolution of Incidents. Such a tool will:</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Permit support personnel to access the End User Device and view the End User screen at their location;</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Require a real-time, on-screen authorisation from the End User to permit support personnel to capture the End User Device;</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Pa message on the End User Device when the remote capture connection has ended; and</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide technicians the ability to collect information about End User Device System health, patch and upgrade currency and System performance trends.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Have financial responsibility for and provide all Software, Equipment and facilities infrastructure necessary for the normal operations of such remote capture tool. e.g.VM for deployment [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A,C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Configure and Support within the ITSM or Customer approved knowledge management tool a self-help portal that contains FAQs, wikis, tools and other self-help resources for Customer End Users.  </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Develop and publish within the ITSM, or in another Customer-approved format, a frequently asked questions (FAQ) list for use by Customer End Users that documents common resolutions for issues that could potentially become Incidents or Service Requests. This FAQ list will:</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Aim to reduce the volume of live communications received by the Service Desk;</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Explain resolutions of issues commonly reported to the Service Desk that could be resolved by the End User without Service Desk assistance. </font></div><div style="padding-left:72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Configure and support the tools and capabilities to permit End Users to perform self-support.  These tools/capabilities may enable End Users to conduct activities such as:</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; and</font></div><div style="padding-left:72px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Download and install Customer approved Applications, drivers, etc. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track the usage of all self-help tools and report on such usage monthly.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Remote Support) </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Remote Device Support</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:75%;"></td><td style="width:11%;"></td><td style="width:14%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Services (Remote Device Support)</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide L1 level of support and resolve incidents in first call / chat. Co-ordinate with resolver groups (1st line to 2nd or 3rd line as required) to close Incident / Service Requests in accordance with the approved closure procedures, including providing resolution information to relevant End Users.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Remote Desktop Services - Troubleshoot the desktop operating system and supported desktop applications electronically to minimise the need to escalate to subsequent levels.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Log and update all contact by End Users with the Service Desk, in ITSM tool.</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:75%;"></td><td style="width:11%;"></td><td style="width:14%;"></td></tr><tr><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Services (Remote Device Support)</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Log Service Requests on behalf of End Users, whether or not they are listed in the Service Catalogue</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide an effective Customer feedback process and implement for improvements in the Services based on such feedback, as directed by the Customer.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Meet the SLA / KPIs being agreed upon in Schedule 3 (Service Levels and Credits).</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Recommend Services and standards for supporting the End User computing environment (e.g. Services, Hardware, Software standards).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and approve Services and standards for supporting the End User computing environment. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Deploy and manage in-scope End User device Hardware and the applications. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Deliver Deskside Support training to all Deskside Support personnel prior to such personnel performing Services for the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Perform IMACD, Incident, break-fix service, hands &amp; feet support and mutually agreed preventative maintenance to the End User devices. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Recommend changes, document, coordinate and maintain changes to the standard images leveraging Customer approved processes.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">13.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide support for Customer-approved Hardware and applications as coordinated through the Service Desk.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">14.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide data restoration for End User Devices using Customer-approved process. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">15.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide support to Customer guests for Customer-defined guest services (e.g. meeting rooms, projector, wi-fi access).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">16.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider will provide hands &amp; feet support for Customer Locations where there is physical deskside presence provided, at no additional cost to the Customer, where the skills required match the skills available onsite. For Dispatch sites, the Service Provider will provide pricing quotation for hands &amp; feet support for racking mounting/dismounting of Server and Network devices in accordance with Schedule 10 (Pricebook, Charges and Invoicing) at the Customer Locations defined in Schedule 22 (Locations &amp; Site License). For additional hands &amp; feet support at any location, where there are additional skills required to perform the task, dispatch service will be provided in accordance with the pricing mechanisms described for the same in Schedule 10 (Pricebook, Charges and Invoicing). </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">17.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide services as mentioned in 11 above subject to agreement on Charges between both Parties.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">18.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Promptly report to the Customer&#8217;s management team on End User violations of the Customer&#8217;s Standards and Policies related to End User Devices and peripheral equipment, in accordance with the Customer&#8217;s policies. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">19.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Document solutions and associated procedures to all break / fix Incidents in the Customer&#8217;s knowledge base.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">20.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify self-service appropriate opportunities and provide the Customer with related written recommendations.</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:75%;"></td><td style="width:11%;"></td><td style="width:14%;"></td></tr><tr><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">End User Services (Remote Device Support)</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">21.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide support to the Customer in all in scope Sites, locations and workspaces as specified in Schedule 22 (Locations and Site License).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">22.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transport and courier charges between locations and countries (excluding scheduled and dispatched visits).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">23.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provision of packaging materials for packing devices for transportation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">24.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Where Customer-owned End User Devices and Software are not included in the scope of the Deskside Support Services, the Service Provider shall endeavour to resolve in communication with the Customer. These calls will be charged as per T&amp;M basis where necessary (e.g. dispatch locations).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R.A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">25.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monthly service reporting on ticket volumes, ticket resolution in accordance with Performance Standards, Service Level exceptions, issues, actions, risks, Service improvements and projects.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">26.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Implement remote monitoring.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C, I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">27.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor and report on remote access connections.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">28.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Execute remote login sessions for End User Device troubleshooting.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">29.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactive monitoring of the EUS services to provide early detection and resolution of emerging problems. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">30.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide remote login process and policy.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">31.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Assign and terminate approved access rights.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Software Distribution and Packaging</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.84375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:72%;"></td><td style="width:3%;"></td><td style="width:12%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">End User Services (Software Distribution &amp; Patching)</font></div></td><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide Software support and installing 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplied corrections for 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party Software problems, installing 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party provided Software patches as required.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide deployment and patching support for the agreed Customer&#8217;s application portfolio, productivity tools, network operating Software and firmware for desktops / laptops.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide deployment and patching support for emergency patches as per the Customer&#8217;s exceptional patch approval process and in conjunction with the SLAs described in Schedule 3 (Service Levels and Service Credits) Appendix 3-A.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with IT security team for assessment, identification, patch testing and approval of patches for deployment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Create patch package and distribute to the distribution points. Maintenance of software deployment and patch testing software infrastructure; deployment package creation &amp; testing using SCCM 2012.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Create patch deployment advertisements to system groups (dev, test, prod, workstations, lab systems etc.).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor the advertisements and proactively work with the other teams to drive to a successful deployment of the patches.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Assist teams in troubleshooting issues at the SCCM client level (individual desktops/laptops when needed).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor the state of patches and remediate the failed systems; patch reporting.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Co-ordinating with the Customer&#8217;s End Users for feasibility time to schedule deployments of applications which requires mandatory reboots post installation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Test / pilot / production rollout of packages via deployment Tool.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor production deployments &amp; remediation of client deployment issues.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">13.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident, Change and Problem management for deployment Tool Software Infrastructure.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">14.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Troubleshooting and remediation of deployment Tool client Software issues.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">15.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Recommendations and minor upgrades (patches and service packs of the deployment Tool Software).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">16.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide access / roles to procurement / desk side team to deploy images through deployment Tool.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td colspan="2" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">17.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide status reporting on patch management based on agreed upon SLAs in Schedule 3 (Service Levels and Service Credits) Appendix 3-A.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R, A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;text-indent:26px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C, I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Mobile Device Management</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:92.1875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:73%;"></td><td style="width:13%;"></td><td style="width:14%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Mobile Device Management</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor MDM Infrastructure Servers. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor logs for errors and critical events.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor target mobiles devices connection failures, Software deployment failures and other critical alerts.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide End User support services for tablets and mobile devices to the Customer as part of the delivered Services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Work with the Customer to maintain the MDM security policy and make required changes.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Add / Delete / Manage End User certificates, device certificates and vendor MDM certificates.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Add and remove devices from the MDM platform.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Lock, unlock, delete and wipe devices as directed by the Customer&#8217;s team.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Investigate any issues identified either via automated alerts or Incident tickets and where necessary engage with OEM for additional assistance utilising the Customer&#8217;s support agreement.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Leverage the Customer&#8217;s mobile device management solution to provide mobile device management services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;padding-left:26px;text-indent:-19px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;text-indent:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Services (Deskside Support) </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Deskside Support</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.6484375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:75%;"></td><td style="width:12%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">End User Services Deskside Support</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide deskside support at the agreed Customer Locations for those changes that cannot be implemented remotely and for those incidents and problems that cannot be resolved remotely.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">For malfunctioning equipment that cannot be repaired at the deskside, provide spare equipment from inventory on a swap basis. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Deploy standard build on the spare equipment to replace malfunctioning equipment that cannot be repaired at the deskside.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure that where a failed device or old device is being refreshed and has to be exchanged, the replacement equipment is fully functioning and maintain the asset records in line with the changes made.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure any old equipment is disposed of complying with the WEEE directive.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Copy data from the existing device internal storage onto the internal storage of the replacement device and re-install appropriate applications for each device that replaces an existing device.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Maintain contracts / agreements with a 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party for equipment exchange.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Execute RMA (return material authorisation) and manage logistics / inventory.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Exchange equipment as a part an agreed refresh program.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Installation of desktops, laptops and peripherals for delivery of standard services.  This will include the physical and logical configuration control of PCs.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Relocation of user PC (including associated peripheral devices) to new position.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Move Software from one device to another for the same user.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">13.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Addition of Hardware devices to user PC.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">14.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Addition of Software modules, filters and/or drivers to installed products. Manual installation if required of applications Software in keeping with change control policies and procedures.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">15.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prioritise VIP user calls at the Service Desk level. Through IVR calls would directly get diverted to remote support team.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">16.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage any Third Party Providers that provide and support EUS equipment and Software maintenance.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">17.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Assist in activities to plan, order, install, test and maintain all EUS devices that are used to provide the services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">18.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Support for quarterly all staff update.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">End User Service - Procurement Services</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:90.4296875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">End User Service (Procurement Services)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide workflows and agreed upon service catalogue items for procurement services [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide a procurement service for all standard assets (Hardware and Software) through the defined service catalogue.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Procure new Hardware / Software.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Procure equipment and licences. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Recommend new licences as per the Customer&#8217;s need.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A,C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide a Customer self-service order fulfilment process, including authorisation.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure that hardware (datacentre Hardware and End User Hardware) and Software license provision is effectively managed and compliant before standard Service Requests are fulfilled.  The Customer shall retain overall responsibility for ensuring it has appropriate licences to meet its business needs.  However, the Service Desk has a responsibility to keep the Customer informed of what needs to be licensed and where its licences are being used.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Implement procurement process in Service Now.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with the Customer&#8217;s 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party for procurement.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Financial responsibility for maintaining adequate inventory of spares for all Hardware.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide recommendations on the level of spare capacity that is to be maintained for all Customer Sites in conjunction with Customer approved inventory levels, recycling spares where appropriate, providing reasonable notice to procure new spares, and using reasonable endeavours to minimise Customer spares spend.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R.,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:13px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Acquire Service Area assets other than Service Provider provided Assets.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">13.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage the Customer&#8217;s agreements with Hardware, Software and equipment manufacturers.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">14.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Notify the Service Provider of shipments.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Ad-hoc User Support</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:90.4296875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:76%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Ad-hoc User Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#00000a;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide user registration, security, access, profile and administration e.g.  active directory &amp; exchange, folder access, recertification for file permissions, activities required for SOX compliance). The nature of these activities to be further documented and agreed during Transition between the Service Provider and Customer.</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s Service Desk will manage processes around Customer loan laptops (including requests, allocation, co-ordination for returns) including through email notifications and follow-up calls upon undue delays in loan recipients returning loan equipment. The process for governing this is to be determined between the Service Provider and the Customer during service Transition. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Administer joiner / leavers / movers process and also:</font></div><div style="padding-left:58px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide user registration, security, access, profile &amp; administration for joiners, leavers &amp; movers; and</font></div><div style="padding-left:58px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide an asset (access, software, licence &amp; hardware) recovery and deployment service for joiners, leavers &amp; movers.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prior to the Customer&#8217;s start of the working day, collate an independent view of the status of the IT Infrastructure and services to confirm normal operational service for our customers.  This is likely to involve confirmation from all other service lot delivery partners, but may include Service Desk start of day checks. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide all applicable policies &amp; process documentation. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Environment</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Operating Model </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall establish an ITIL based tiered support model including L1.5, L2 and L3 services aligned to the operating model as set out in Schedule 2 Annex 1 (Common Services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service provider shall establish an integrated L1.5 Service Desk for the Network, Infrastructure and Application related Incidents and Service Requests. This team will attempt resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the incident, the incident will be escalated to the Level 2 support team.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The L1.5, Level 2 and Level 3 support teams will coordinate with any 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for issue resolution as appropriate.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Priority</font></div></td></tr></table><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Section 3, Schedule 2 (Service Description) that defines the Service Priority matrix.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Resource Roles and Skillset</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:43%;"></td><td style="width:57%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Resource Roles</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Skillset</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk Team Lead</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitoring incoming, outgoing and handled call volumes with the help of call monitoring tool.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Expert in reporting activities. </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prior experience in leading an IT helpdesk project with the team size of 5 - 10 team members.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Familiarity of ITIL and six sigma process.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk Tech Lead</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Exposure on ticketing Tools.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Concepts and basic knowledge on Internet, MS Exchange.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Password reset tools for domains and  applications.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk Analyst</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Receiving End User calls.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide first level resolutions.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ticket creation/ categorisation / prioritisation.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ticket escalation to respective support group.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident resolution and recovery.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ticket closure.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Field Service Coordinator</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with the Service Provider&#8217;s 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party contractors for resolving Incidents through dispatch model.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Field Support Engineer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge of different operating systems, Hardware, desktop peripherals, IT network Systems, and firewalls.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">ITIL V3 Certified.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Capable of solving Hardware and Software related issues.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 18 (Key Personnel) that sets forth the Service Provider&#8217;s lead roles in delivery of these services. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Support Timings </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services will be delivered to the Customer through the Service Provider&#8217;s onshore / Offshore delivery model. All the resources will be based at the Service Provider&#8217;s or the Customer&#8217;s offices as required.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider Delivery Lead, for this engagement will be based in the UK.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The support coverage timings for the services are provided in Schedule 2 Annex 1 (Common Services), Section 4.5 (Support Timings).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tools</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that defines the Tools used for delivering these services [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pricing</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Operations and Service Delivery charges are set out in  Schedule 10 (Pricebook, Charges and Invoicing) paragraph 10  (Operations and Service Delivery Charges) and for Operations and Service Delivery Charges out with the capacity included in Schedule 2 Annex 1 (Common Services) in paragraph 13 (Change Management Charges) and by SOW.  </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reporting</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 12 (Governance and Service Management) that sets forth the mechanism for operational reporting for Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance and Escalation</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s Service Delivery Lead shall act as the single point of contact for all Operations and Service Delivery Services and operational delivery related escalations, issues and risks. The following review meetings will be held on a daily and weekly basis:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily Review:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Previous day&#8217;s Major Incidents, critical updates, status reporting; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily status summary of Incidents, Problems, SRs and CRs.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly Review</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Items that need immediate management attention;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SLAs &amp; KPIs statistics report discussion; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ticket ageing analysis.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following will be the escalation mechanism for issues related to Application Management Services (please refer to Schedule 18 (Key Personnel)).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1st Level &#8211; Service Provider&#8217;s &#8216;Run The Business&#8217; Lead </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2nd Level &#8211; Service Provider&#8217;s CIO for this ITO contract </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd Level &#8211; Service Provider&#8217;s Head of Insurance UK &amp; Ireland.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity and DR</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 16 (Business Continuity and Disaster Recovery) sets forth the roles and responsibilities of the Parties for the Application Management Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Appendices List</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please see below the list of relevant appendices for this schedule;</font></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Title</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Sub-Title</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-B</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Ops &amp; Service Del. Supported Hardware</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-C</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Applications List</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-E</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Solution Staff Locations</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 3-A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">KPI-SLA</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Pricebook</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-D</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Baseline Volumes</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Rate Card</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-L</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Transition Baseline Information</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-C</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Application List</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-D</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Third Party Resolver Groups</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-F</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">CEFR</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s3ff68fb8f95d45f3a91e4ca637be0a44"></a></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 4</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">1.</font></a><font style="font-family:inherit;font-size:12pt;">Services Overview and Objectives&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">1.1</font></a><font style="font-family:inherit;font-size:12pt;">Application Management Services Overview&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">1.2</font></a><font style="font-family:inherit;font-size:12pt;">Service Objectives&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">1.3</font></a><font style="font-family:inherit;font-size:12pt;">Service Scope&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.</font></a><font style="font-family:inherit;font-size:12pt;">Service Definitions&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.1</font></a><font style="font-family:inherit;font-size:12pt;">Level 2 / Level 3 Support&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.2</font></a><font style="font-family:inherit;font-size:12pt;">3rd Party support services&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.3</font></a><font style="font-family:inherit;font-size:12pt;">Preventative maintenance services:&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.4</font></a><font style="font-family:inherit;font-size:12pt;">Batch and interfaces support:&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.5</font></a><font style="font-family:inherit;font-size:12pt;">Minor Enhancements of applications&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">2.6</font></a><font style="font-family:inherit;font-size:12pt;">Release and maintenance activities&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.</font></a><font style="font-family:inherit;font-size:12pt;">Service Description&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.1</font></a><font style="font-family:inherit;font-size:12pt;">Service Descriptions and Roles &amp; Responsibilities&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.2</font></a><font style="font-family:inherit;font-size:12pt;">General Responsibilities&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.3</font></a><font style="font-family:inherit;font-size:12pt;">3rd Party support services&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.4</font></a><font style="font-family:inherit;font-size:12pt;">Preventative maintenance services&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.5</font></a><font style="font-family:inherit;font-size:12pt;">Minor Enhancements of applications&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.6</font></a><font style="font-family:inherit;font-size:12pt;">Release and maintenance activities&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">3.7</font></a><font style="font-family:inherit;font-size:12pt;">Standards and Policies&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">4.</font></a><font style="font-family:inherit;font-size:12pt;">Service Environment&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">4.1</font></a><font style="font-family:inherit;font-size:12pt;">Operating Model&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">4.2</font></a><font style="font-family:inherit;font-size:12pt;">Service Priority&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">4.3</font></a><font style="font-family:inherit;font-size:12pt;">Resource Roles and Skillset&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">4.4</font></a><font style="font-family:inherit;font-size:12pt;">Support Timings&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">5.</font></a><font style="font-family:inherit;font-size:12pt;">Tools&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">6.</font></a><font style="font-family:inherit;font-size:12pt;">Pricing&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">7.</font></a><font style="font-family:inherit;font-size:12pt;">Reporting&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">8.</font></a><font style="font-family:inherit;font-size:12pt;">Governance and Escalation&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;" href="#snull"><font style="font-family:inherit;font-size:12pt;color:#000000;text-decoration:none;">9.</font></a><font style="font-family:inherit;font-size:12pt;">Business Continuity and DR&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 4</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services Overview and Objectives</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Application Management Services Overview</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 4 (Application Management Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties for the Application Management Services provided under the Agreement as part of the Services. These Application Management Services are the services and activities, as further detailed in this Annex, required to support the Customer&#8217;s current and future applications (e.g. maintenance, support, upgrades, patching), and all of the supporting application and security required to deliver the required Services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The scope of services includes:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 / Level 3 support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party support services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Preventative maintenance services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Batch and interfaces support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Minor Enhancements of applications.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Release and maintenance activities.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Objectives</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall in its provision of the Application Management Services:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deliver a risk-mitigated transition by leveraging our incumbent knowledge of the Customer application landscape to ensure no disruption to business. Schedule 8 (Transition and Transformation)</font><font style="font-family:Arial;font-size:10pt;color:#3333ff;font-style:italic;">&#32;</font><font style="font-family:Arial;font-size:10pt;">sets out the application transition plan;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintain application availability and stability, by:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:90px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:66px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Eliminating the avoidable debts through application strengthening; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:90px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:66px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Automating the unavoidable debts using the Service Provider [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] tool; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Improve operational efficiencies through cross-skilling of Service Provider resources; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Create and maintain an effective application Knowledgebase; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Drive year-on-year cost optimisation by implementing Continual Service Improvements (CSI);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish a Target Operating Model as defined in Schedule 2 Annex 1 (Common Services); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:33px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:18px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Management shall be performed as per terms set forth in Schedule 14 (Service Integration).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Scope </font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The in-scope applications for the Application Management Service are listed in Appendix 2-C (Application List). </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Definitions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 / Level 3 Support</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2 Application Support </font><font style="font-family:Arial;font-size:10pt;">&#8211; shall provide incident resolution and fulfilment services for issues / requests escalated by the Level 1.5 Service Desk. The primary objective will be to ensure stability of the operations environment and associated business processes over and above the availability of individual application components. All issues requiring specialist help will be escalated to the Level 3 support.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 3 Application Support </font><font style="font-family:Arial;font-size:10pt;">&#8211; shall resolve complex unknown incidents and perform proactive trend analysis to identify the application bottlenecks (root cause of recurring incidents, availability and performance issues) and implement permanent fixes in consultation with the Customer. The primary objective will be to perform preventative maintenance, break fix support and enhancements to the systems as needed. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the activities performed by Level 2 and Level 3 Support</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:31%;"></td><td style="width:69%;"></td></tr><tr><td style="vertical-align:top;border-bottom:2px solid #92cddc;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:4px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Support Level</font></div></td><td style="vertical-align:top;border-bottom:2px solid #92cddc;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:4px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">In-scope activities</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2  </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;</font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area: </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Restoration, Provide emergency fixes, corrective maintenance, Application Stability and Availability </font></div></td><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business Day support; On-call support provided by On-site team outside of Business Day.</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Major Incident resolution. </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident, problems, changes, queries. </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Preventative maintenance.</font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Release and deployment. </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">KEDB enrichment.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 3 </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area:  </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Application Reliability and Resilience, Minor Enhancements  and Business Relevance</font></div></td><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business Day support; On-call support provided by On-site team outside Business Day.</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident Management - Bug fixes and resolve complex unknown incidents escalated by the Service Desk.</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ad-hoc service request.</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Problem Management &#8211; root cause analysis, proactive problem management and application strengthening.</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Implementing Continual Service Improvements.</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application Minor Enhancements.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party support services</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide technical support and coordinate with the Customer and other service providers that are providing 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party services for the in-scope applications.&#160; These support activities include:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide current technical and operational documentation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Participate in reviews for technical architecture, technical design, source code, and test cases for new functionality; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support migration of application changes into production.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Preventative maintenance services:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitoring production processing and results;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform trend analysis to identify potential problems;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Recommend corrective actions or additional preventative maintenance;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform application tuning, code restructuring, database query optimisation, batch job maintenance, etc., to improve production performance; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Improving the efficiency and reliability of the in-scope applications;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Activities required for implementing modifications to the in-scope applications due to regulatory, corporate compliance requirements; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Activities associated with performing testing, coordination of testing, coordination of implementation, and validation of functionality for upgrades and patches to commercial-off-the-shelf components or utilities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordination of application maintenance efforts with changes coming from application development projects; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Orderly shutdown and restoration of services in preparation for planned outages.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Batch and interfaces support:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Manage and maintain a schedule for all batch and interface activities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ensure all batch and interface activities are completed to schedule;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitor all batches and interfaces across a 24 / 7 period through to completion; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party services, Commercial Off-The-Shelf vendors and all other relevant stakeholders to resolve issues or abnormal termination of application batches and interfaces, which may include but not be limited to restarting services/tasks where possible within the agreed batch and interface activities window.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Minor Enhancements of applications</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall  provide [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall maintain details of the Minor Enhancements executed, hours consumed and report weekly to the Customer.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The above will be reviewed on a periodic basis as per Schedule 12 (Governance and Service Management) that sets forth the roles and responsibilities of the Parties for the Application Management Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Release and maintenance activities</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to regular maintenance and release windows, the Service Provider shall support the Customer&#8217;s annual business release schedule and control periods (code freeze). This includes participation in planning activities, coordinating testing, and managing additional support activities during installation of the business release.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The list of activities for release and maintenance windows shall include:  </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Evaluating Production Readiness of Changes based on a predefined checklist; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Receiving turnover and training for code from the Change Management Team;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tracking all the fixes and maintenance activities going into production;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitoring the jobs and keeping track of install related Issues;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Opening production support bridge if required;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Handing over the install related code issues to the Change Management team if required and monitoring the same for timely completion;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Conducting follow-up meetings with the Change Management and QA teams for process improvement planning purposes;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tracking new production fixes due to install related issues; and  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Collaborating on release management activities with release manager.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Description</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Descriptions and Roles &amp; Responsibilities </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following sections and tables throughout this Annex identify the Application Management Services roles and responsibilities that each Party shall perform. The Service Provider undertakes to perform its roles and responsibilities set out in this Annex and agrees that performing them forms part of the Services mentioned in this Annex. Within each table, defined in the form of a </font><font style="font-family:Arial;font-size:10pt;font-style:italic;">RACI</font><font style="font-family:Arial;font-size:10pt;">&#32;matrix shown below, the following notations are placed in the column under the Party that shall be responsible for performing the relevant task:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;font-weight:bold;text-decoration:underline;">RACI Matrix</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="6"></td></tr><tr><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Responsible</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Consulted</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Informed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Responsible and Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Consulted and </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Informed</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s responsibilities are indicated in the column labelled &#8220;Service Provider&#8221;.  The Customer&#8217;s responsibilities are indicated in the column labelled &#8220;Customer&#8221;.  The tasks listed in such tables are not exclusive, and do not identify or define every process, activity or task to be performed by the Service Provider as a contracted function under this Annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that sets forth the roles and responsibilities of the following services:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Major Incident Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Problem Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Request Fulfilment; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Continual Service Improvements (CSI).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">General Responsibilities</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies the general roles and responsibilities associated with the Application Management Services that the Service Provider and the Customer shall perform. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:18px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Table 1. General Roles and Responsibilities</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:9%;"></td><td style="width:67%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">General Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Performing all L2, L3 activities and Minor enhancements (as per Scope of work) associated with delivering application management services.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Performing all service management activities associated with the service or supporting the Customer&#8217;s team under service integration with the tasks (assigned in a specific 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party vendor responsibility agreement).</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Defining a service governance structure and implementing key governance processes (escalation path etc.) to provide the appropriate transparency and alignment with the Customer.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provision of a transparent service performance monitoring system - provide all relevant Service Level reports necessary to assess service performance (defined jointly with the Customer).</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:2px;padding-top:4px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Performing all acceptance approval duties within a reasonable timeframe (e.g. changes, proposals, deliverable acceptance, invoicing etc.).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Defining job priorities and scheduling requirements.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ensure that 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party application vendors are engaged as required in supporting Incident (including Major Incident) and Problem Management investigations as required.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide required support for all in-scope applications and restoration of service within agreed SLAs.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Proactive problem management and Continual Service Improvements (CSI).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">RA</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Disaster recovery and Business continuity.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">RA</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party support services</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:9%;"></td><td style="width:67%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Management of Application 3</font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">&#160;Party IT Providers Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Management of 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd </sup></font><font style="font-family:Arial;font-size:10pt;">party application support and maintenance and licence agreements.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ownership of 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party application licence agreement contracts.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any changes to in-scope applications resulting in impact to 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplied software will be monitored and reported to the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintain, adhere and provide recommendations to operational level agreements and relationships with the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party IT Providers.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review, approve and revise operational level agreements with the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party IT Providers.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident triaging with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplier for resolution with end-to-end ownership of meeting service levels.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Preventative maintenance services</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:9%;"></td><td style="width:67%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Fault Diagnosis, Resolution, Root Cause Analysis and Preventative Maintenance Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Identify and resolve incidents and problems that prevent applications performing in accordance with required functionality.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Prioritise maintenance activities and recommend corrective actions</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitoring, trend analysis, benchmarking to identify potential problems or inefficiency.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Conduct review and seek acceptance of maintenance changes.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ensure preventative measures are reviewed, updated and reported, and maintain all related technical and operational documentation</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review and approval of technical and operational documentation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Minor Enhancements of applications</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:9%;"></td><td style="width:65%;"></td><td style="width:13%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Delivering Minor Enhancements</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Carry out feasibility, impact analysis, development and documentation of approved minor enhancements.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide a breakdown of the estimated effort and time to complete minor enhancement.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform appropriate testing (e.g. Unit, System, Integration, Regression) of approved minor enhancements,</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Prioritisation of minor enhancements based on business criticality.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Conduct review of deliverables before production deployment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business confirmation and sign-off.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Release and maintenance activities</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:9%;"></td><td style="width:67%;"></td><td style="width:11%;"></td><td style="width:13%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Managing application  changes, Implementing Minor Releases &amp; Patches Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service introduction for any changes being deployed in production.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Carry out feasibility and impact analysis prior to implementing patches and releases.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide application configuration reports and configuration details to the Customer as requested.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Identify and source patches from 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party support vendors to resolve incidents, problems, meet regulatory changes, improve security and maintain support currency.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide required approvals for the change / release.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform Sanity / Smoke testing to ensure application works as expected after patch installation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitor, detect and report any system performance degradation post implementation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Communicate to users and provide any related training.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Conduct post-implementation review.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Standards and Policies</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 6 (Standards and Policies) sets out the roles and responsibilities of the Parties for the Application Management Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Environment</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Operating Model</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the definition of the Target Operating Model.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below defines the responsibility of the Service Provider&#8217;s services delivered for these applications in-scope. </font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For L1.5 support, please refer to Schedule 2 Annex 3 (Operations and Service Delivery Services) that sets forth the roles and responsibilities of the Service Desk.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:37%;"></td><td style="width:36%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">App Complexity</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Level 2 / Level 3 Incident and Problem Resolution^^, Ad-hoc Requests</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Minor Enhancements^^</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Catch / Dispatch</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team will Escalate and triage with the software vendor where applicable.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Not Applicable.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Commercial Off-The-Shelf</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team shall be the primary resolver, and will</font></div><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">escalate and triage with Commercial Off-The-Shelf vendor where applicable.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team shall own primary responsibility, and will</font></div><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">work with Commercial Off-The-Shelf vendor for applicable changes.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Bespoke</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Specialist Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team. **<br>** For [***] apps, due to IP restrictions, Service Provider  shall triage with [***] for resolution only where code fix is required</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team. **<br>** For [***] apps, due to IP restrictions [***] shall own the responsibility for Minor Enhancements.  </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Management Information</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2 team and the Service Provider&#8217;s MI BT team for L3 resolution.</font></div><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-style:italic;">Note: The Service Provider&#8217;s BAU Support team shall be end-to-end responsible to resolve this incident within Expected Service Levels.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s MI team.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Finance Shared Services (FSS)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s FSS team.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s FSS team.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">End User Applications &#8211; EUC.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">The Service Provider&#8217;s L2/L3 team.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;">^^ [</font><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">***</font><font style="font-family:Arial;font-size:8pt;font-style:italic;">].</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Priority</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that defines the Service Priority matrix</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Resource Roles and Skillset</font></div></td></tr></table><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Resource Roles</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Skillset</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;Run Service Leads.</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;Senior Support Analysts.</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;Support Analysts.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;padding-left:32px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">]. </font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The skillset required for supporting the in-scope applications will be validated during the Transition phase.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 18 (Key Personnel) sets out the Service Provider&#8217;s lead roles in delivery of the Application Management services. </font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Support Timings</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services will be delivered to the Customer through the Service Provider&#8217;s onshore / offshore delivery model. All the resources will be based at the Service Provider&#8217;s or Customer&#8217;s offices as required.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider On-site resources will be based at the Customer&#8217;s offices to provide on premise Business Day support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s Run Service Leads for this engagement will be based in the UK and US working from the Customer&#8217;s offices as set out in the table below; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The On-site team will provide On-call support coverage for critical and Major incidents outside Business Day support when the Offshore team is not on premise at India ODC; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintenance coverage would be provided to cover the peak business periods occurring during Week, Month, Quarter and Year end.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out he application support coverage.  </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tools</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the Tools used for delivering these services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pricing</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Application Management Charges are set out in Schedule 10 (Pricebook, Charges and Invoicing) Paragraph 11 (Application Management Charges).</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reporting</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 12 (Governance and Service Management) sets out the mechanism for Operational Reporting for Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance and Escalation</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s &#8216;Run The Business Lead&#8217; shall act as the single-point-of-contact for all Application Management Services Delivery related escalations, issues and risks. The following review meetings will be held on a Daily and Weekly basis:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily Review:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Previous day&#8217;s Major incidents, critical updates, status reporting; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily status summary of incidents, problems, SRs and CRs.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly Review:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Items that need immediate management attention;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SLAs &amp; KPIs statistics report discussion; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ticket ageing analysis.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following will be the escalation mechanism for issues related to Application Management services (as set out in Schedule 18 (Key Personnel)).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1st Level - Service Provider&#8217;s Run The Business Lead. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2nd Level - Service Provider&#8217;s CIO for this ITO contract. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd Level &#8211; Service Provider&#8217;s Head of Insurance UK &amp; Ireland. </font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity and DR</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 16 (Business Continuity and Disaster Recovery) sets out the roles and responsibilities of the Parties for the Application Management Services provided under the Agreement as part of the Services.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s135be8273dfe4d019f3df951862cf903"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 5</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#sF1648C85F788660BFF8BA3DC8AE2964B"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">1</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Change Management Services Overview</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;2</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#s698FEDDFC45279011D4AA3DC8B051FA4"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">2</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Service Objectives</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;2</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#s08AAEF5E2B7C453E6A94A3DC8B41C6C1"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">3</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Service Definitions</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;3</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#s8C3D161DE93112E3AE23A3DC8B57550A"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">4</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Service Descriptions</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;8</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#s4D426AB158D9CFDB7D36A3DC8C1BA2DC"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">5</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Charging</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;30</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#sE27C72D51554EDE1F729A3DC8C30097A"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">6</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Governance</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;30</font></div><div style="line-height:130%;padding-bottom:6px;text-align:justify;text-indent:29px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;" href="#sA39B617127F9F2E04FD5A3DC8C510C6D"><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">7</font></a><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;color:#0563c1;text-decoration:underline;">Appendices</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;34</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Management Services Overview </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 5 (Change Management Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties for the set of Change Management Services that apply to the provision, delivery, and management of all Services within the scope of this Agreement.  The Service Provider shall provide the Change Management Services across all Service Towers defined herein and all future Service Areas that are added to this Agreement. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties acknowledge that the Services set out in this Annex are non-exhaustive and if the Customer requires additional Change Management Services then the Customer shall be entitled to request such services [***].  In this instance the request will not become accepted until the Work Request, SOW or Change Control Note has been authorised in accordance with the requirements of this Agreement.  The Service Provider shall advise if these require additional Change Management Services and shall be entitled to additional Charges as described in Schedule 10 (Pricebook, Charges and Invoicing).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Services to support Change Projects </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Project delivery</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centres of Excellence (&#8220;COE&#8221;) that provide the Customer access to SME&#8217;s, tools, accelerators and external partnerships for the relevant technology encapsulated by the COE, and change capacity for BAU and project work as defined within the COE service description:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Duck Creek</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure &amp; Security</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agile - DevOps</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Testing</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Guidewire-Claimcenter</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business Applications (e.g. intranet)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">FSS (finance shared services)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Resource management </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Innovation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">New application or Service introduction</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change governance</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Objectives</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following are the key high-level Service objectives the Customer expects to achieve through the Service Provider&#8217;s provision of the Change Management Services:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">reduce costs to the Customer in the delivery of Change Management Services, as measured by the agreed benchmarks for each COE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">industrialise and improve cost efficiencies in connection with Change Project delivery; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">improve the agility and pace of change teams to deliver business value faster and more efficiently by introducing agile ways of working and DevOps automation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">automate manual processes across the software development cycle;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">establish Centres of Excellence to improve quality and accelerate change delivery;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide professional staff to enable the Flex element of project resourcing on an as needed basis;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">increase business satisfaction in outcomes delivered through Change Projects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">introduce a culture of continuous improvement to continually improve Change Project efficiency, value delivered and speed to market; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">recommend and introduce innovative tools, methods and processes to transform Change Projects efficiency, value delivered and speed to market.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Definitions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide Change Management Services required to manage the Service Provider&#8217;s services, activities and tasks associated with the Customer&#8217;s Change Projects. The following table identifies the Project management services, roles and responsibilities that the Service Provider and the Customer will perform:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.28125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:2px;padding-top:2px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;color:#ffffff;">Change Management Services</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;Roles and Responsibilities</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Change Management</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create, maintain and provide all appropriate Project plans, Project timings, any time constraints or material assumptions, and management documentation and management reporting in a form/format that is acceptable to the Customer. The Service Provider shall provide cost estimates for all Work Requests and/ or Statements of Work (SOW).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Facilitate governance meetings to review technology or business plans and recommend appropriate IT services and projects in support of such plans.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain appropriate levels of industry knowledge in the Customer&#8217;s business to provide support of and recommendations for Projects.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain and update a list of the Service Provider supported Change Projects, work activities and prioritisation of Change Projects.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide documentation and deliver updates as required for design authority and services governance groups.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Management of COE teams and third parties where the Service Provider is responsible for delivery of a Change Project to ensure successful delivery of change.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Management responsibility for Third Parties where the Service Provider is responsible for a Change Project and a Third Party is involved (provided always the Third Party agrees to the same).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Responsible for the creation and finalisation of the annual pipeline of Change Projects across BT and IT.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Where Customer requests, provide initial effort estimates, timeline planning, and dependency mapping for the pipeline of Change Projects across BT and IT.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Evidence and report on continuous improvement and cost avoidance activities and progress to the relevant ITO board (as described in Schedule 12).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Change Resourcing</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide the Customer with resources for delivering Projects within the Customer Environment. These resources shall not be used for the delivery of other Services.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Ensure that the Core resources have competencies in the Customer&#8217;s technology standards. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide forecasting for Project resource usage quarterly, based on the Project pipeline supplied by the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide procurement coordination.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">x</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Provide Project management services (if agreed as part of SOW or Work Request).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Project specific technical documentation services will be provided on demand and described within the deliverables of the relevant project SOW.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Demand and capacity planning, management, review and reporting for COE and non-COE teams.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Project Initiation</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#e6e6e6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">High level prioritization and budget agreement.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Design specifications (which are appropriate for the delivery methodology being used), high level schedule, and delivery prioritisation of Change Projects. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Prepare SOW or Work Request proposals which will include but not be limited to the following based on whether the Project is related to Agreement, Services or Project:</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">deliverable(s) to be provided;</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">detail delivery methodology being used; </font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">technical approach and solution in adherence with the enterprise architecture blueprint and principles; </font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">total number and type(s) of any equipment, Software, or other materials required for the Change Project and ongoing support; and</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">scope, timeline and cost (FTE).</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.28125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:70%;"></td><td style="width:15%;"></td><td style="width:15%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Implement Project plans as requested by the Customer and in accordance with applicable Customer&#8217;s EPMO standards. Such implementations will include but not be limited to the following: </font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">total number and type(s) of FTEs required based on deliverables; </font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">expected Project schedule and any time constraints; and</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">total effort and cost spent on the implementation of the Project and whether the cost is included in the monthly Change Management Charges.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve Project proposals (SOWs and Work Requests) and plans.  </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work collaboratively and coordinate with other Customer partners and other 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;parties to successfully deliver Projects in accordance with the Customer&#8217;s enterprise architecture standards and governance and defined in Schedule 12 (Governance and Service Management).</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Make any changes related to the Project in accordance with the Contract Change Control Procedure and gain required approvals.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Identify scope changes and propose alternatives and, if necessary, provide appropriate change documentation.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approve Project changes to scope, schedule, pricing, services and/or Deliverables.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Use project management Tools and methodologies, which employ a regular reporting mechanism to identify tasks, develop and present status reports, and identify potential risks and problems.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">For Change Projects, communicate accurate project status as part of standard project management meetings, or other such meetings, as agreed with the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Develop, maintain and update project plans and weekly, monthly reports per Project in accordance with Schedule 12 (Governance and Service Management) and the SOW.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Maintain an exception log (RAID), identify mitigation and institute corrective action against the plan for Change Projects if needed.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Create Project implementation document and submit to the Customer&#8217;s electronic document management system or such other system as specified by the Customer.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Review and approve Change Management Services-related Deliverables.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">X</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Change Management Service includes a team to manage the project office, portfolio planning, resource management, SOW production, Project support and Project close to ensure that the Customer is provided with an end to end Change Management Service.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will support the Customer in its annual portfolio planning cycle and, where requested by the Customer, provide scoping and design input for Project Brief.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If requested by the Customer, the Service Provider will be responsible for drafting the business case/ Project Brief for a Change Project using the templates provided by the Customer. The Service Provider will expect the Customer to provide support in drafting and agreeing the business case / Project Brief. The completed business case / Project Brief will, depending on size, be taken by the Customer to the relevant Change forum for approval and prioritisation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer has produced a prioritised list of Change Projects, the Service Provider will provide the Customer with annual and quarterly delivery roadmaps based on the Customer&#8217;s approved list of Change Projects. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will complete rolling 3-month portfolio planning reviews to manage progress against baseline and to inform the rolling resource demand and capacity planning.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide a view on offshoring, productivity, delivery efficiency, automation and agile team velocity improvements on a quarterly basis to evidence the improvements in the Change pricebook, whilst understanding that the Customer business demands may need additional resources to enable delivery of the change portfolio / change pipeline.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will maintain an estimating model(s) for each COE to assist in the sizing of Minor Enhancements and Small Projects and indicative estimates for complex Small and Large Projects.  Such models to be reviewed on at least an annual basis, or following the delivery of a Large Project.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Projects</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The definition of a &#8220;Change Project&#8221; is a change to services, with a specific goal, deliverables, a timeline (with a definitive start and end) and a budget, which is to be performed outside of the regular business operations. This means any non-continuous work to be performed by the Service Provider for the Customer, including (but not limited to) technology deployments, implementations or the roll-out of trials, version upgrades, systems and technology upgrades, application upgrades, migrations, commissioning &amp; de-commissioning of servers/ sites/ databases, IMAC/D projects, pilots, functional upgrades, new systems delivery, process upgrades  or consulting projects expressly approved by the Customer in a Work Request or Statement of Work, and which relate to services that are not described in the other Annexes to Schedule 2 (Service Descriptions). Any activity classified as &#8220;Project&#8221; (Large or Small) will be governed by this Annex.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A Change Project is typically for the introduction of new or a major change to existing applications or services such as installation, upgrades or decommissioning activities. Some of the examples of work classified as Projects are:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">introduction and transition of new products in addition to the product list base lined during the Transition period;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Requests as part of the planned Project activity like technology refresh and technology upgrade;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A major and/or complex Change that needs a dedicated project manager to coordinate the work with multiple parties outside the Service Provider&#8217;s and/or the Customer&#8217;s teams; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any bulk service request (e.g. windows upgrade).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider may be asked by the Customer to deliver 3 types of Change initiatives as described in the below table;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.4765625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:33%;"></td><td style="width:67%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Type</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Size</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Minor Enhancement</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Equal to or less than 32 person hrs</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Small Project</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Greater than 32 person hrs and equal to or less than $50,000</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Large Project</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Greater than $50,000</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Minor Enhancements will only be processed by the Change COE&#8217;s if the customer service lead determines that there is insufficient capacity within the relevant Run Services team to be able to deliver the requested Minor Enhancements on a timely basis.  The process for managing capacity in relation to this is further described in Paragraph 4.6 and 4.10.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centres of Excellence</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with an agreed set of Centres of Excellence. These Centres of Excellence will provide the Customer access to subject matter experts, tools, accelerators and access to external partnerships to enable the Service Provider to design, deliver and implement (incl. integration) application changes and Change Projects into production. The Centres of Excellence will drive a continuous learning and improvement agenda to provide the Customer with ongoing improved quality, speed to market and better business outcomes.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Existing Centres of Excellence</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer has an existing Centre of Excellence the Service Provider will replace the Customer&#8217;s existing teams (using a mix of TUPE and new resources) and enhance the Customer&#8217;s local capability. The Service Provider will provide the Customer with a global support, enhancement and development capability.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer&#8217;s existing Centres of Excellence are as follows;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Duck Creek</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure &amp; Security</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business Applications (provided currently by a combination of Service Provider and Customer resources)</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">New Centres of Excellence</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer does not have a current Centre of Excellence the Service Provider will establish a new global Centre of Excellence which will provide the Customer with a support, enhancement and development capability. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The new Customer&#8217;s Centres of Excellence will be as follows;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agile - DevOps</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Testing</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Guidewire-Claimcenter</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">FSS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Core and Flex Resources</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In providing the Change Management Services and COE team services, the Service Provider will provide resources that will be split between Core and Flex. The suggested mix of Core and Flex is set out in the Price Book.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Core resources are a mix of dedicated, skilled subject matter experts across the Customer&#8217;s application and infrastructure landscape which will deliver the range of activities summarised below, whilst retaining the knowledge of the Customer&#8217;s business and IT estate:  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">frameworks, methods, automation and continuous improvements;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">delivery of Small Projects, Minor Enhancements and BAU within the capacity available; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">support the delivery of Change Projects</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The number of Core resources will be agreed by the Parties each year for each COE based on skillsets required and project / work pipeline and reviewed/ changed on a quarterly basis.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Flex resources are those resources that the Customer will ask the Service Provider to provide on an &#8216;as needed&#8217; basis to support Change Projects. Flex resources will be agreed as part of the regular quarterly planning cycle and will be assigned to a specific COE, change team or SOW.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each year the Service Provider will agree with the Customer a baseline number of resources who will be the Core team. The baseline structure of the Core team will be reviewed on a 3 month rolling basis with the Customer as part of the quarterly planning cycle. The charging approach for the Core team is described in Schedule 10 (Pricebook, Charges and Invoicing) at Section 13.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with additional Flex resources on an &#8216;as needed&#8217; basis when the Customer agrees that the Core team is unable to fulfil the change requirement within its existing capacity, or in response to a new SOW.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.7.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will detail resources as part of completing the Work Request or SOW template, as per estimating method described in section 4.9. This detail to include the split between Core and Flex resources. Flex resources will be charged in accordance with the delivery approach and charging option agreed between the Parties for the Change as described in Schedule 10 (Pricebook, Charges and Invoicing) and the associated Appendices 10C, 10G and 10I.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Innovation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Innovation Pool - The Service Provider has made available to the Customer a $[***] innovation credit investment which will be distributed evenly across each year of the 5-year Term. The intent of this fund is to provide the Customer a monetary amount from which they can draw upon to provide access to resources within the Service Provider&#8217;s London Collaboratory space to co-create ideas and prototypes as innovation projects.  The mechanics of how this is proportioned for each Contract Year is described in Schedule 10, paragraph 21.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">New Application or Service Introduction</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">New Application or Service Introduction is the process by which a new application or service is signed off as a Change Project or Transformation Project and then moves into production via the implementation and closure phases. During this process ownership is transitioned from the relevant COE, change or Change Project team into the relevant services tower, or as a new services tower.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Descriptions</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Change Management Service will be established as a global capability, with an integrated service model primarily run using resources based in the UK and supported by teams in the US and off-shore in India. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Change Management Service will provide support to the Customer for the development and designs for discretionary and non-discretionary change by leveraging access to the Service Provider&#8217;s consultancy COE to understand new regimes and then produce assessment approaches and recommendations for the Customer&#8217;s business stakeholders to consider.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will collaborate with the Customer&#8217;s EPMO function to provide delivery and design support and oversight in accordance with the Customer Change Authority described in Schedule 12 (Governance and Service Management) in the following areas across the software development lifecycle of all projects and programmes:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Programme Governance &amp; Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Technology Governance</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Functional Governance;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Quality Governance;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Process Governance; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Resource Demand and Capacity Management.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The PMO will provide processes, frameworks and reporting timelines for all activities managed within the Agreement.  This will include the provision of reporting packs for all the appropriate governance forums as defined in Schedule 12 (Governance and Service Management), to include the reporting of progress for benefits levers.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Change Management Service team will be required throughout the period of the Agreement. The Service Provider and Customer will jointly decide the appropriate size of the Core / Flex team depending on the work forecast, projects in progress, size of COE&#8217;s and technology/ domain/ application knowledge retention. The size and roles within the Change Management Services team will be reviewed on a rolling 3 month forward-looking basis. The team will be staffed based on the following criteria; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Project work pipeline;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business / Customer knowledge;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Specialist technical skillset (not incorporated within the other COEs);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enterprise architect capability;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Project / program management capability;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Third party management for Change Projects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Resource management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Project Management Office;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Portfolio Planning</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each year the Customer will run a planning process to review all of the proposed projects from the business and IT. The output from this planning process will be an agreed portfolio plan with a view of which projects should commence each quarter for the following year.  For the avoidance of doubt, the portfolio plans will not be a commitment of work to the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">From the year 2019 the Service Provider will provide its IT expertise input into the portfolio planning process.  This may include ideas, indicative costs and timescales for improvement initiatives to both Run and Change Services or projects where the Customer would benefit.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The portfolio plan will be reviewed each month at the IT Delivery Board to update on projects in progress and to provide visibility of the projects expected to start in the next quarter, noting that the Customer will advise which projects the Service Provider should prepare to provide a SOW or Work Request to deliver.  This visibility will assist the Service Provider with resource planning.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Initiation</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change initiatives can be received into the team via four routes:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:61px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work Requests (prior to formal approval and sign off) logged in [***] assigned to the COE by the Customer COE lead</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:61px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Project Briefs, in respect of Projects on the Customer portfolio plan assigned to the COE by the Customer COE lead</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:61px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Instructions from Customer Change forums, these could be in the format of a Work Request or a Project Brief</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:61px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer-issued RFI/ RFP</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Small Projects requested by Customer </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A Small Project, as defined in section 3.3.3, will be presented to the Service Provider COE lead a Project Brief.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">he details provided by the Customer in the Project Brief should be sufficient to enable the Service Provider to define a solution and estimation of effort and timescale to deliver the change as further described in section 4.9 below  If the detail is insufficient, the Service Provider will contact the requestor to provide the required details.  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Once the Service Provider has sufficient details, the Service Provider will &#8216;accept&#8217; the Small Project as a work item in [***] and either update the Project Brief or produce a new SOW using the template as detailed in Schedule 20 Appendix 20-A (Pro forma SOW), to confirm solution, delivery approach, estimated effort for delivery, resource requirements (Service Provider, Customer and any third parties) and propose a schedule for delivery.  The completed Work Request or SOW is expected to be delivered by the timeframes stated in Schedule 3 Appendix 3-A (KPI-SLA).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For a Small Project, it would be expected that an SOW would be produced should the level of complexity present a higher level of risk, represented by any of the following criteria:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The end to end Customer expected external spend for the Change Project being greater than $50,000</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any system integration work being required</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">More than one application being in scope of the project</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">More than one area of specialist resource being required, such as Duck Creek or Guidewire-Claimcenter </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Multiple (more than 1) 3rd parties required to deliver the project</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The project presents a medium or greater level of risk to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The SOW / Work Request will be discussed and agreed with the requestor and, if required by the Customer, the Service Provider will support the Customer COE lead in presenting the proposal to the relevant Change boards for review and agreement (see section 4.1 and 6 for governance).   </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Should the Service Provider COE lead determine that the COE will not have sufficient available resources to deliver the Small Project in a timeframe acceptable to the Customer, then this will be escalated to the Customer COE lead to determine if the priorities of other COE scheduled work can be adjusted, or if additional Flex resources are to be added. Should Flex resources be agreed, then the Service Provider is responsible for finding and securing these for the COE. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the Small Project is proposed as a new SOW, then this SOW will need to be agreed by the requestor and/or the Customer COE lead and then further reviewed and agreed by Head of Procurement prior to sign off and allocation to a Service Provider project manager for delivery.  It should be expected that these Small Projects will be resourced predominantly from Flex resources, and the Service Provider is responsible for finding and securing these for the Project. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Large Projects Requested by the Customer</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A Large Project, as defined in section 3.3.3, will be formally instructed by the Customer to the Service Provider COE Lead by either a Project Brief or an RFP.  Should the Customer wish to initiate the Service Provider to produce an SOW for a Large Project, they will notify the Service Provider to arrange with the appropriate Customer stakeholders for a project kick off meeting at the earliest convenient time.  The Service Provider should always invite the Customer Project Manager, COE Lead and Procurement Manager to this meeting.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The project kick off meeting will be for the purpose of the Service Provider gaining sufficient understanding as to the scope, requirements, deliverables, timescales and constraints of the Change Project to enable the Service Provider to provide an initial draft of the SOW and DCB to the Customer for their review and consideration.  It is accepted by both Parties that the project kick off meeting might not be the only meeting required and this could be an iterative process of information being provided and various meetings until the Service Provider has sufficient information to provide the draft SOW and DCB.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The details provided by the Customer in the process described in section 4.5.2 and Project Brief / RFP should be sufficient to enable the Service Provider to define a solution and estimation of effort and timescale to deliver the Change Project.  If the detail is insufficient, the Service Provider will contact the requestor to provide the required details.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Once the Service Provider has sufficient details, the Service Provider will &#8216;accept&#8217; the Large Project as a work item in [***] and will produce a new SOW and DCB to confirm solution, delivery approach, estimated effort for delivery, resource requirements (Service Provider, Customer and any third parties) and propose a schedule for delivery.  The production of the SOW and DCB is expected to be delivered by the timeframes stated in Schedule 3 Appendix 3-A (KPI-SLA).  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Parties agree that the project is of very high complexity, the Service Provider will initially provide an indicative SOW and DCB (as described in section 4.8 below) (Phase 1 SOW), where appropriate with differing delivery/solution options, to assist the Customer in being able to decide which solution they require.  Upon receipt of this indicative SOW and DCB, the Customer will evaluate/review and where required discuss to further refine the options or an option with the Service Provider, until a decision is reached on how the Customer wants to proceed. Should the Customer wish to proceed with one of the solution options, they will request a second and more detailed SOW and revised DCB on the chosen delivery/solution option from the </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">Service Provider (Phase 2). In this event the phase one and phase 2 SOWs will be delivered by the timeframes stated in Schedule 3 Appendix 3-A (KPI-SLA).</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider is to confirm in writing once it has sufficient detail to produce the SOW and DCB and at the same time create the work item in [***].  It is at this point the measurement period starts in relation to the service levels APP-01 and APP-02 starts.  It is only upon receipt by the Customer requester of a complete draft SOW and DCB (bearing in mind the two phased process for very high complexity projects) that the time measurement period stops.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Upon both Parties reaching agreement on the final drafting in respect to the scope, requirements, deliverables, timescales and constraints of the SOW, the Service Provider will immediately submit the SOW to its commercial team for final review and contractual drafting, returning an executable version of the SOW to the Customer within 5 Business Days.  Upon receipt, the Customer&#8217;s procurement and/or delivery team will review or agree any changes before the Parties look to execute the SOW, once in total agreement on the SOW drafting and content.  At this point the Service Provider will sign the SOW within 2 Business Days from request by the Customer.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If requested by the Customer, the Service Provider will support the Customer COE Lead and/or project manager in presenting the proposal to the relevant Change boards for review (see section 4.1 and 6 for governance).   </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The SOW and DCB will need to be reviewed by Head of Procurement and then depending upon size the SOW may be presented and reviewed by further Customer boards. Should the project be competitive the Customer will advise if the project is to be awarded to the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If awarded the project, or if sole bidder, and the SOW and DCB is agreed by the Customer, then the Service Provider will assign a project manager for delivery.  Large Projects will be resourced predominantly from Flex resources, and it would be expected, would have input from one or more of the Service Provider COE resources to provide valuable Customer environment experience into the project.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider is responsible for finding and securing resources required for the project, including discussions and agreements with any third parties required for delivery success. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the Customer decides to not award the project to the Service Provider then the Customer will manage this project with the third party.  The Customer will provide the Service Provider with a Project Brief for any work required from the Service Provider to provide IT support to deliver this third party project and / or ongoing support for any new applications.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Minor Enhancements requested by the Customer to be handled as change</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Minor Enhancements will usually be handled within the appropriate change capacity within the Run Services team.  However, should the Customer&#8217;s COE Lead decide that the capacity within the Run Services team be insufficient for handling these Minor Enhancements then these will be allocated to the relevant Service Provider COE Lead for estimating and scheduling.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">hese requests will be recorded in [***] and the details on the [***] request should be sufficient for the solution to be proposed, estimated and scheduled.  If insufficient, the Service Provider will contact the requestor to provide the required details.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Once sufficient details are provided the Service Provider will &#8216;accept&#8217; the Minor Enhancement as a work item in [***] and update the request to confirm solution and estimated effort for delivery and propose a schedule for delivery with existing or Flex COE resources. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.6.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer owner of the COE will review the Minor Enhancement proposal and if acceptable will confirm agreement so that the Service Provider COE can proceed with delivery.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.6.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Should the COE not have sufficient available resources to deliver the Minor Enhancement in a timeframe acceptable to the Customer then this will be escalated to the Customer COE Lead to determine if priorities of other scheduled work can be adjusted or additional Flex resources are to be added.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change initiatives approach</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will collaborate with the Customer and use the existing governance templates, reports, processes and guidelines as described in the Customer&#8217;s Project Management Framework Toolkit for waterfall projects. The Service Provider will, in agreement with the Customer, introduce new artefacts for agile projects.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will follow the Customer&#8217;s STOAD process as detailed in Schedule 6 (Standards and Policies) for any additions to IT operations support and maintenance.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will present or support proposed solutions to any of the Change Authorities. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider is responsible for Large Projects it will establish individual project boards which will be used as the day-to-day means to govern and manage a project in line with the Customer&#8217;s existing project governance, with progress reporting and RAID management to the Service Provider PMO.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will create a new resolver group in [***] to allow all change initiatives to be registered irrespective of size.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will, over the duration of the contract, encourage a move to more agile ways of working and will at times recommend changes to the Customer&#8217;s Project Management Framework. The Service Provider will only implement the recommended changes on formal approval from the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The below table is the overarching principle for RASCI in Change Projects across the software development lifecycle phases as described in the Customer project management framework toolkit. However, more detailed and defined RASCI&#8217;s will be agreed and included within each Work Order or SOW, which could differ from this:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;R - Responsible - for execution or delivery of the phase</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;A - Accountable - for approval to entry/exit of a stage gate boundary</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;S - Supporting</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;C - Consulted</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;I - Informed</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;"><img src="a1.jpg" alt="a1.jpg" style="height:91px;width:682px;"></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">*R - where Customer is responsible for UAT and/or Model Office Testing</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may request changes to the above RASCI via the Contract Change Control Procedure or as required for any Change Project via the Work Request or SOW.  In either case the Service provider cannot unreasonably deny this request.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will use a mix of the following delivery methodologies and approaches depending on suitability for a given Change initiative. The chosen delivery methodology will be included in the Work Request or SOW and approved by the Customer:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">PRINCE2 - Agile.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SAFe 4.5.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Scrum.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Waterfall.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Scrumban.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Kanban.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Hybrid.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider is responsible for a Change Project they will provide PIDs (or equivalent project kick off document appropriate for the delivery methodology), project plans and weekly, monthly and quarterly status reports in accordance with applicable Customer&#8217;s EPMO&#8217;s standards, guidelines and templates. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider is not responsible for a Change Project the Customer is responsible for integration of the third party plans into the overall portfolio release plan.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Detailed Cost Breakdown (DCB) for Large Project SOWs</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As part of completing the SOW template the Service Provider will provide the Customer with a detailed cost breakdown.  The specific contents and format of the DCB will be agreed between the Parties within two months from the Effective Date of this Agreement.  It is accepted by the Service Provider that should the Customer require more than one DCB to cater for different types of pricing models, as described in Appendix 10-C of Schedule 10 (Pricebook, Charges &amp; Invoicing) and/or for different delivery methodologies (section 4.7.9 above), then the Service Provider will produce these as reasonably required by the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The objectives of the DCB(s) will be to provide the Customer with the following:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Complete transparency of all costs that make up the charges for a Large Project SOW.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If requested by the Customer, the DCB&#8217;s must include any of the following: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Details of all estimates using bottom up and top down approaches to mitigate any potential delivery risks</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cost by deliverable, showing hours/ days required to produce each deliverable and broken down by each resource role type needed to produce that deliverable, and also the tasks/activities associated with producing the deliverable</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cost by activity, showing estimated hours/ days over time and broken down by resource role type needed to complete the activity/task and/or deliverable. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated resource effort over time by role type</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Detail any non-resource costs separately</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any estimating requirements detailed in section 4.9.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Demonstrate to the Customer the estimating models, so that the Customer has confidence in the viability and accuracy of the Service Provider outputs for the Large Project.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All estimates are provided with a full work breakdown structure and necessary detail.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where there are re-occurring deliverables that can be reasonably standardised, the Parties will work together to produce standard pricing for these deliverables to provide greater cost certainty and assurance of value for money from the Service Provider&#8217;s delivery.  This may be agreed via the Contract Change Control Procedure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimating </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider accepts that it will work with the Customer to improve the estimating of projects over the Term as reasonably requested by the Customer.  Significant changes in the estimating process or requirements may result in a change to this Annex via the Contract Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For changes being introduced using a waterfall delivery method, the Service Provider will provide an initial project estimate and then formally provide estimate updates for each stage gates of the software development lifecycle e.g. initiation, triage and proposal.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For changes being introduced using a hybrid / agile delivery method, the Service Provider will provide an initial project estimate and then formally provide estimate updates for each stage gates of the software development lifecycle e.g. initiation, triage, proposal and implementation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For Change Projects the Service Provider will use a number of different approaches to estimating depending on the information available and stage in software development lifecycle and delivery approach as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Experience based comparative estimations using benchmarked examples e.g. Triage;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Subject matter expert product specific estimates using product specific templates e.g. Duck Creek, Guidewire-Claimcenter;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Subject matter expert/architect based estimating using industry recognised standards for the code and unit test stage with industry metrics to extrapolate out the remaining software development lifecycle stages to cover end-to-end software development as per the table below;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:156px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:52.5390625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:61%;"></td><td style="width:39%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">SDLC Stage</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">% of overall estimate</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Design - Functional &amp; Technical</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">20</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Baseline benchmark - Code &amp;UT</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">45</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Testing - Functional &amp; UAT</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">25</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Go Live &amp; Warranty</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">10</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agile - planning poker and comparative estimation using benchmark examples of sizing. The benchmark size examples will be agreed as part of creating the definition of &#8216;ready&#8217; for agile project.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:72px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:74px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><font style="font-family:Arial;font-size:10pt;">4.10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Core and Flex - Resource Demand and Capacity Management</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Not to the contrary to anything in Schedule 10 (Pricebook, Charges &amp; Invoicing), paragraphs 13 and 18, this section describes how the Parties will manage the demand and capacity required for the Core and Flex COE resourced deployment.  The diagram below provides a visual view as to how the model works.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Fig 2.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;"><img src="annex52.jpg" alt="annex52.jpg" style="height:328px;width:601px;"></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The resource demand forecast will be reviewed and approved by the ITO delivery board as described in Schedule 12 (Governance and Service Management).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will take the quarterly demand plan and produce a 3 month forward looking capacity plan which will detail roles, rates and availability for the scheduled Change Projects and COE activities. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Following successful transition of Change Management Services, the Service Provider will develop over the first service year, demand and capacity plans with the following levels of accuracy (for scheduled work);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">90% forecast accuracy for resources needed in the next 3 months; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">60% forecast accuracy for resources needed for the 9 months following the next 3 months</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where additional Change Management or COE Flex resources are forecasted to be needed, the Service Provider, depending on generic or niche skills, may take up to 4-8 weeks at onshore and 2-6 weeks at offshore. This should not impact commencement of Change Projects due to the 3 month rolling forecast schedule.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will also monitor and report on actual resource usage versus demand on a quarterly basis to the ITO Delivery Board.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide weekly time sheets for all its charged staff being deployed to the Customer for Change Management Services, excluding those that are deployed under a fixed price SOW or Work Request.  The time sheets will detail the specific project, Work Request or SOW, the role type, with time spent in hours on this work and any other relevant information that maybe reasonably required by the Customer.  The timesheets will be submitted to the Customer using the Customer&#8217;s timesheet tools and processes.  The purpose of these timesheets is to provide the Customer with complete transparency as to what activities/ tasks the Service Provider&#8217;s staff are working on, so the level of detail on the submitted timesheets must provide for this. Additionally, this will help to enable both Parties to manage demand effectively and efficiently. It is the Customer&#8217;s responsibility to set up and provide access to its timesheet system to enable the Service Provider&#8217;s teams to populate it to the level required. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Changes to the agreed resource requirements (excluding new SOW resourcing) will be handled via the Contract Change Control Procedure as described in Schedule 13 (Contract Change Control Procedure) sections 3 and 4. The Service Provider will complete the Change Request template and present it for approval to the ITO Delivery Board.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.10.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The optimisation of the resource model will be based on using the data points from resource planning and forecasting, estimation models, timesheets and reviewing actual efforts against estimates.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Inflight Projects</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will create a single SOW using the template detailed in Schedule 20 Appendix 20-A (Pro forma SOW) to detail the deliverables and cost to cover all Inflight Projects as per the agreed list in Schedule 10 Appendix 10-F.  In the event that the Customer believes it to be more appropriate, due to size complexity, to enter into a separate SOW for any of the projects on the In-Flight Projects list, then the Service Provider must create one for the Parties to agree. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Inflight Projects will charged as described in Schedule 10, paragraph 19.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Inflight projects will have usual reporting change governance as per section 4.1 and 6.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.11.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Inflight projects will follow the Contract Change Control Procedure detailed in Schedule 13 (Contract Change Control Procedure).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centre of Excellence - Duck Creek</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Duck Creek COE will be established as a global capability, with an integrated service model providing on-shore resources in the US supported by an off-shore team in India. The COE will employ a cross time-zone working model to co-ordinate development and support activities across the teams.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will leverage knowledge and capability from existing transferring Customer resources as well as provide additional Service Provider resources to the COE Core team. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will leverage its existing knowledge repositories and competency covering the entire technical landscape of the Duck Creek product implementation including policy, templates, billing, and claims to create new and updated best practice approaches. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will leverage its comprehensive Product Training University and will work closely with Duck Creek to keep training relevant with the latest changes to the product and suggest recommendations for improvements or upgrades to the Customer </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will ensure that the Duck Creek COE has the correct mix of skills to be able to support both run and change support for Duck Creek application users, as this team will handle BAU support requests, small and large project changes, from request through testing and post implementation support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">To optimise resource use efficiency, the COE will use the Service Provider&#8217;s release demand capacity framework to match demand and capacity across the Core and Flex teams. The framework analyses historical demand and effort data, demand variability and capacity planning metrics to build forward demand projections. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a specialised support, enhancement and development capability for its Duck Creek solution.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Duck Creek COE will provide the following service enhancements and improvements over the Term of the contract:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design, deliver and implement (incl. integration within Duck Creek or ABS to external applications, data sources) Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Process standardisation - implementation of templates, checklists, estimations and reports.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Update and expand the Customer&#8217;s existing governance and implementation for new products.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Creation of new and enhancement of existing reusable assets. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Stabilize the application and services to improve availability.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance test automation and testing improvements as recommended by the Testing COE.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Optimise the service levels year on year via a managed innovation framework.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Implement knowledge management and Known Error Database enrichment.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Recommend and implement the Service Provider&#8217;s tools and accelerators.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Improve resource demand and capacity planning.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Introduce a culture of continuous improvement for efficiency, value delivered and speed to market, including DevOps improvements as recommended by the Agile - DevOps COE.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish new resource on-boarding training material.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide run support for Minor Enhancements and BAU </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.12.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Duck Creek levers to enable benefits</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:92.3828125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:55%;"></td><td style="width:34%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How the benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***].</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Speed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Quality</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.13.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centre of Excellence - Data</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.13.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.13.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a specialised support, enhance and development capability for data.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.13.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will provide the following service enhancements and improvements over the lifetime of the contract:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design, deliver and implement (incl. integration) BI /MI Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design and implement data integration and business intelligence reporting capabilities as per any project requirement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Respond to ad-hoc queries from business users relating to data management information.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Introduce standardisation of MI and BI tools and processes.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work as a bespoke servicing and knowledge centre across different MI projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Be the centralised knowledgebase across the current and future MI/BI landscape and architecture.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance test automation and testing improvements and performance assessment as recommended by the Testing COE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance resource demand and capacity planning.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish new resource on-boarding training material.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support all BI and MI BAU requests.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Introduce a culture of continuous improvement for efficiency, value delivered and speed to market, including DevOps improvements as recommended by the Agile - DevOps COE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Respond to and resolve data related issues that have been identified via L1 and L1.5 monitoring.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cross train resources with required skills as needed.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This COE will support the construction and execution of the Customer&#8217;s emerging data strategy.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.13.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">EDW and DataHub Support</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will provide the following service enhancements and improvements over the lifetime of the contract in respect of specific EDW and DataHub needs:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support and enhance EDW and DataHub teams with current technologies.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Respond to ad-hoc queries from business users relating to EDW and DataHub.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work as a bespoke servicing and knowledge centre across different EDW projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Be the centralised knowledge base for the existing and future EDW and DataHub landscape.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Optimise EDW and DataHub areas for performance and standardisation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support End User requirements for EDW.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish data quality and data governance principles.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate and collaborate with business users for the availability and quality of data in EDW and DataHub in conjunction with the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Complete regular health checks of EDW and DataHub and provide the Customer with reports and recommendations.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate and collaborate with other Applications/Systems from where data is integrated into EDW and DataHub to ensure successful project or change delivery.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.13.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Program Automation</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will provide the following service enhancements and improvements over the lifetime of the contract in respect of program automation that would be developed for usage across other COEs and/ or Services:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design, deliver and implement (incl. integration) Change Projects.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support and enhance program automation teams with current technologies.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Define the program automation governance model, delivery structure &amp; roles for Run Services and COEs.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work as a bespoke servicing and knowledge centre across different program automation projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Be the centralized knowledge base for the existing and future program automation landscape.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Optimise program automation areas for performance and standardisation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support End User requirements for program automation. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.13.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data levers to enable benefits</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:91.015625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:12%;"></td><td style="width:46%;"></td><td style="width:42%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How the benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***].</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Speed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Quality</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.14.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centres of Excellence - Infrastructure &amp; Security</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.14.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with an Infrastructure &amp; Security COE to provide Minor Enhancement, Small Project and Large Project capability.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.14.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will run this COE on a capacity based agreement with the Customer and employ a working model to co-ordinate, plan, design and support activities across the Infrastructure &amp; Security and other change teams.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.14.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This COE will provide the following service enhancements and improvement:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Digital &amp; security enhancement; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support the Customer technology architect to define strategic directions;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work with the Customer to define a technology roadmap;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Assist in defining technology upgrade / replace business case;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Regular health checks and recommendations including addressing the outcome of the regular health checks as described in Schedule 2 Annex 3 (Operations and Service Delivery) section 3.1.2 as needed;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide a neutral view of the technology through the Service Provider technology office;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Conduct tech days / roadshows for the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Delivery and enablement of environments, release management and configuration management capabilities for all Change Projects, in accordance with Customer processes for change and release activities provided to the Service Provider during Transition; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide access to the Service Provider technology labs; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance resource demand and capacity planning; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Be responsible for the annual technology refresh implementations on the pipeline projects.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.15.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure &amp; Security levers to enable benefits</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.15.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.6953125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:13%;"></td><td style="width:46%;"></td><td style="width:41%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The Service Provider over the contract lifetime will optimise the Core COE FTE headcount and transition roles from onshore to offshore in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Offshoring resources</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.16.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centres of Excellence - Business Applications</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.16.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a Business Applications COE to provide Minor Enhancement, Small Project and Large Project capability.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.16.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will run this COE on a capacity based agreement with the Customer and employ a working model to co-ordinate, plan, design and support activities across the Business Applications and other change teams.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.16.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This COE will provide service enhancements and improvements as described in Schedule 2 - Annex 4 (Application Management Services) and Schedule 2 Annex 1 (Common Services).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.16.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business Applications levers to enable benefits;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.16.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.6953125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:15%;"></td><td style="width:49%;"></td><td style="width:36%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Offshoring Resources - The Service Provider over the contract lifetime will optimise the Core COE FTE headcount and transition roles from on-shore to off-shore in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offshoring Resources</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reduction in FTEs</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Continuous Improvement</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">As described in  Schedule 2 Annex 1 section 2.1.8</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Increased productivity</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Improved software quality</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.17.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centres of Excellence - FSS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.17.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The FSS COE will be established as a new COE capability, with an integrated service model providing on-shore resources in the UK supported by an off-shore team in India.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.17.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will ensure that the FSS COE has the correct mix of skills to be able to support both run and change support for FSS application users, as this team will handle BAU support requests, small and large project changes, from request through testing and post implementation support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.17.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The FSS COE will provide the following service enhancements and improvements over the lifetime of the contract:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design, deliver and implement Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Process standardisation - implementation of templates, checklists, estimations and reports.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Update and expand the Customer&#8217;s existing governance and implementation for finance related projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Creation of new and enhancement of existing reusable assets. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Stabilize the application and services to improve availability.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance test automation and testing improvements as recommended by the Testing COE.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Implement knowledge management and KEDB (being the Service Provider&#8217;s proprietary knowledge management database) enrichment.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance resource demand and capacity planning.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Introduce a culture of continuous improvement for efficiency, value delivered and speed to market, including DevOps improvements as recommended by the Agile - DevOps COE.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish new resource on-boarding training material.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide run support for Minor Enhancements, and BAU </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.17.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">FSS levers to enable benefits</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.17.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:10%;"></td><td style="width:48%;"></td><td style="width:42%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How the benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The Service Provider over the contract lifetime will optimise the Core COE FTE headcount and transition roles from onshore to offshore in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Offshoring resources</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.18.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centre of Excellence - Agile -DevOps</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.18.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Agile - DevOps COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.18.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a specialised support, enhance and development capability for agile ways of working and DevOps implementation. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.18.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will deliver to the Customer a [***] classroom based agile immersion training course, for up to [***]  delegates at a time, up to [***] times per year to provide the Customer&#8217;s product owners and proxy product owners an understanding of agile ways of working for the delivery of Change Projects. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.18.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider on an ongoing basis will provide the Customer with the equivalent of 1 FTE to provide agile mentoring and coaching support for agile projects </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.18.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This COE will provide the following service enhancements and improvements over the lifetime of the contract:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Complete an Agile-DevOps maturity assessment of the Customer&#8217;s end to end estate and propose an Agile-DevOps transformational roadmap to take the Customer from current to target state.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Orchestrate, manage and implement the agreed DevOps target state roadmap.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design, manage and implement the following DevOps components:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Environment management and automation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Configuration automation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Build automation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deployment automation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Release management and automation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Release orchestration;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Feedback amplification;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Continuous integration;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Continuous delivery;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Test automation; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:120px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service virtualization.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Manage and implement the agreed target state agile roadmap.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Create an agile playbook for the Customer&#8217;s Change Projects which will describe repeatable artefacts and guidelines such as release and sprint calendars, agile ceremony guidelines, agile KPIs, maturity checks, governance around scrum of scrums, real time reporting templates, definition of ready, definition of done, traceability steps from requirements to production (to be configured within [***] and [***]).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On-board agile coaches to train the project teams to be able to deliver projects using agile frameworks and approaches e.g. Scrum and Safe 4.5.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide ongoing agile coaching, training and mentoring to the retained Customer organisation and project teams to run efficiently and according to the governance and ceremonies required for Scrum or SAFe 4.5.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Take the Annual Portfolio Roadmap and map the Change Projects taking into consideration delivery approach into value streams and produce release trains containing prioritised feature backlogs and plans.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Create and provide real time dashboards and key metrics such as burn down, team/ project velocity, defect density.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Increase the adoption of agile ways of working and Change Projects over time.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Introduce a culture of continuous improvement to continually improve Change Project efficiency, value delivered and speed to market.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Recommend and train COE&#8217;s, and project teams on the use of innovative tools, methods and processes to transform Change Projects efficiency, value delivered and speed to market.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.18.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agile DevOps levers to enable benefits </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">of measurement against KPI&#8217;s post benchmark agreement once the Agile - DevOps COE provides guidance for new projects to adhere to, to deliver expected Agile - DevOps benefits.</font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:48%;"></td><td style="width:41%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How the benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Offshoring Resources - The Service Provider over the contract lifetime will optimise the Core COE  FTE headcount and transition roles from on-shore to off-shore in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Off-shoring resources</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reduction in FTE headcount</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Speed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] </font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Quality</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">* </font><font style="font-family:Arial;font-size:10pt;">External Tool recommended. To achieve the benefit via the tool, licenses will need to be made available to the Service Provider by the Customer. The costs of this will be considered as part of any business case for a Change Project.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.19.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centre of Excellence - Testing</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.19.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Testing COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.19.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a specialised support, enhance and development capability for testing.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.19.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This COE will provide the following service enhancements and improvements over the lifetime of the contract:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design test cases across the different testing life cycle phases including both functional and non-functional testing;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">COE Testing team will provide resource for all Minor Enhancements from all areas and in particular Applications, N-1, maintenance and DR testing</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Optimise test execution through risk based testing techniques;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maximise sprint level testing and ensure that release wide regression is optimised through shift left levers like early automation, early performance testing, etc.;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Publish an automation roadmap with automation first approach based on business critical applications and frequency of change; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance regression automation for web-based applications leveraging capability that the Services Provider team has already built;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Build and continuously maintain and upgrade automation packs based on changes to applications/ business processes;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide data management support for the Customers UAT/model office phase for Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design and implement test data governance and strategies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Work with the Customer to define and agree the future state the overarching test strategy for the Customer as a standard to be followed by application for each small or large Change Project;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For each Change Project provide a detailed test approach and strategy based on the Customer&#8217;s risk appetite. The project specific test strategy will be included within the Work Request or SOW.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects.  Larger projects often fund this from additional resource but should follow the framework and processes defined in this area;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deploy relevant technology (Guidewire-Claimcenter, Duck Creek) testing capabilities to carry out static testing, engaging with the business team. The Service Provider will extend on the harnesses already built for Duck Creek and Guidewire-Claimcenter;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance resource demand and capacity planning; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Testing COE is responsible for providing the test assurance across the Duck Creek, Guidewire-Claimcenter and Data COEs.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.19.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Testing levers to enable benefits</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.6953125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:48%;"></td><td style="width:41%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How the benefits will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Off-shoring Resources - The Service Provider over the contract lifetime will optimise the Core COE FTE headcount and transition roles from on-shore to off-shore in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offshoring resources</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reduction in FTE headcount</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Speed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] </font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Quality</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">* External Tool recommended. To achieve the benefit via the tool, licenses will need to be made available to the Service Provider by the Customer. The costs of this will be considered as part of any business case for a Change Project.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.20.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Centre of Excellence - Guidewire-Claimcenter</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Guidewire-Claimcenter COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India. The COE will employ a cross time-zone working model to co-ordinate development and support activities across the teams. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The COE will provide access to a global team of Guidewire-Claimcenter resources across consulting, implementation and support expertise. Change Management Services and Run Services will be delivered using Service Provider&#8217;s &#8216;Transform while Perform&#8217; methodology to deliver performance and efficiency improvements against specified goals to aid the Customer in releasing budget to support development of new capabilities and functionality. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">To optimise resource use efficiency, the COE will use Service Provider&#8217;s release demand capacity framework to match demand and capacity across the Core and Flex teams. The framework analyses historical demand and effort data, demand variability and capacity planning metrics to build forward demand projections. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider Guidewire-Claimcenter Academy ensures that COE associates have access to consistent product, insurance and implementation training. The COE teams also have access to the Service Provider&#8217;s Guidewire-Claimcenter Global Knowledge Management Framework which captures and shares experience, solutions and accelerators across Guidewire-Claimcenter teams to improve team effectiveness and efficiency in resolving issues.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Guidewire-Claimcenter COE Lab provides an innovation hub across the entire Guidewire-Claimcenter &#8220;Ecosystem&#8221;. The Lab supports COE teams to accelerate delivery by building solution accelerators as well as re-skilling and cross-skilling associates. The Lab infrastructure will also be available to build joint proof-of-concepts with Customer to develop supporting business cases for extended Guidewire-Claimcenter use cases using emerging digital technologies.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a specialised support, enhancement and development capability for their Guidewire-Claimcenter solution.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This COE will provide the following service enhancements and improvements over the lifetime of the contract:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Design, deliver and implement (incl. integration within Duck Creek or ABS to external applications, data sources) Change Projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Process standardisation - implementation of templates, checklists, estimations and reports;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Update and expand the Customer&#8217;s existing governance and implementation for new products;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Create new and enhance existing reusable assets; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enhance test automation and testing improvements as recommended by the Testing COE.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Recommend and implement the Service Provider&#8217;s tools and accelerators;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Introduce a culture of continuous improvement for efficiency, value delivered and speed to market, including DevOps improvements as recommended by the Agile - DevOps COE;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Implement knowledge management and KEDB enrichment;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide estimates and resource planning inputs for Change Projects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Improve resource demand and capacity planning;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish new resource on-boarding training material; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide run support for Minor Enhancements, and BAU support</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:72px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.20.8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Guidewire-Claimcenter COE levers to enable benefits</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:48%;"></td><td style="width:41%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool or Accelerator</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">How the benefit will be achieved</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">The Service Provider over the contract lifetime will optimise the Core COE FTE headcount and transition roles from on-shore to off-shore in agreement with the Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offshoring resources</font></div><div style="padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reduction in FTE headcount</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Speed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] </font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Quality</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.21.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Overall levers to enable benefits </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During COE setup the Service Provider will confirm with the Customer the ongoing metrics required for measurement and the timeframe required for establishing the initial benchmark/ baseline by reference to which the achievement of benefits will be measured.  The Change Management governance (section 4.1 and 6) will incorporate quarterly reviews of measurement against KPI&#8217;s post benchmark agreement.</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.28125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:23%;"></td><td style="width:19%;"></td><td style="width:58%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Lever</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Date for improvement</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">How the  benefit is achieved</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Service Commencement Date</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider to TUPE Customer identified resources at agreed Service Commencement Date per COE to achieve initial staff cost savings</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider to novate Customer identified critical contractors at agreed Service Commencement Dates per COE</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cost  </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Contract Lifetime</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Off-shoring - The Service Provider over the contract lifetime will optimise the Core COE FTE headcount and transition roles from on-shore to off-shore in agreement with the Customer. </font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reduction in FTE headcount</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">COE specific speed and quality</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Contract Lifetime</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide improved delivery efficiency for Change Projects being delivered via the Duck Creek, Guidewire-Claimcenter, Data, FSS, Infra &amp; Security and Business Applications COE&#8217;s  of [***] % across the duration of the contract via the introduction and use of COE specific tools, accelerators and frameworks.</font></div><div style="text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will via the Testing COE  extend testing automation across the software development lifecycle for Change Projects leading to a [***] % effort reduction via the successful implementation of automation &amp; tools, continuous improvement, quality engineering and operationg models.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.21.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each year following the first contract anniversary, each COE team will demonstrate [***]% savings based upon automation / velocity improvements across deliveries within each applicable COE by reference to the initial benchmark/ baseline metrics agreed between the Parties when each applicable COE is established. The Parties agree that this obligation will only apply if the Core team size of a COE is [***].  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.21.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will confirm continuous improvement ideas each year with the expected costs, timing and level of benefits to be attained for each idea.  These ideas are to be discussed and agreed with the Customer, and then scheduled in as a portfolio Change Project for the relevant COE.  Then at the end of each </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">quarter the Change Management Services team will provide an update on the benefits produced by the team in FTE savings, and soft benefits per comparable work load on old and new basis.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.21.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Evidencing velocity and continuous improvement - The Service Provider shall collate data points for Change Projects and Minor Enhancements over a 12-month period using [***] to be able to measure DevOps performance in correlation with business metrics.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">4.22.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Innovation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This section describes the establishment of the Service Provider-Customer innovation fund (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Innovation Pool</font><font style="font-family:Arial;font-size:10pt;">&#8221;), the Innovation Pool objectives, and the Innovation Pool management process.&#160; This framework facilitates a collaborative relationship based on joint identification of innovative ideas, converting and executing the ideas as projects and implementing the projects for long-term benefits.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The intention of the Innovation Pool is to provide $[***] credit for projects each Contract Year, as set out in paragraphs 21.1-21.4 of Schedule 10 to support identified Innovation Projects, as per the service description set out below. The Customer, with agreement of the Service Provider, will be permitted to roll-over any unused allocation of credit into the following contract year, as further described in Schedule 10, paragraph 21.1.5. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Pool Objectives - The Innovation Pool&#8217;s objectives are to</font><font style="font-family:inherit;font-size:11pt;">:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Encourage, infuse and pursue creative ideas and approaches to bring improvements in working practices and services to the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transforming ideas into business results that deliver value to both the Customer and the Service Provider;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Continuous improvement to tap into &#8216;faster-better-cheaper&#8217; execution of delivery operations and customer services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Innovation group for Customer programs that harnesses the creativity of our teams aligned to Customer&#8217;s needs, and leverages off Service Provider&#8217;s domain and technology assets as agreed by the Parties. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Innovation Pool governance, project criteria &amp; progress reporting - The governance for the Innovation Pool will comprise of the Customer Chief Technology Officer and Service Provider CIO / Head of Change. Within 60 days after the Effective Date of this Contract, the Customer and Service Provider governance personnel will meet and jointly establish an appropriate governance structure for the Innovation Pool that is mutually agreeable and reporting will be to the Steering Committee.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any innovation suggestion that could have a mutual gain for both the Service Provider and the Customer will be presented at ITO Steering Board for consideration and approval.&#160; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On establishing the governance team structure, the identified governance team members will establish:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Procedure for identifying ideas and opportunities for proposal to consider as innovation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Procedure and criterion for approval of such idea / opportunities as innovation to be undertaken as projects under this Innovation Pool.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Process and procedure for tracking, reporting and success criteria for management of such projects.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reporting of utilisation of funds by project, by month detailing the expenditure by role, activities/tasks and any third party expenditure (e.g. tools)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The below table describes the roles and responsibilities of the Innovation Pool governance team. The other roles and responsibilities will be identified and agreed as outcome of the governance team structure meeting pursuant to section 4.22.4 above:</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:92.1875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:23%;"></td><td style="width:77%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #4969f1;background-color:#aee1ff;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #4969f1;border-right:1px solid #4969f1;border-top:1px solid #4969f1;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#333333;">Role</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #4969f1;background-color:#aee1ff;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #4969f1;border-top:1px solid #4969f1;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#333333;">Responsibilities</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #4969f1;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #4969f1;border-right:1px solid #4969f1;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#333333;">Customer Innovation Pool Approver</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #4969f1;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #4969f1;"><div style="text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Approve the project as an Innovation Pool Project from the Customer standpoint.</font></div><div style="text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintain the Pool details and apportion the Innovation Pool against the projects to be covered under the Innovation Pool.</font></div><div style="text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Communicate to project stakeholders on the Innovation Pool allocated.</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #4969f1;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #4969f1;border-right:1px solid #4969f1;"><div style="text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;color:#333333;">Service Provider Innovation Approver</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #4969f1;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #4969f1;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Agree and approve the Innovation Pool along with the Customer Innovation Pool Approver.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] - The Service Provider will deliver [***] per year on behalf of the Customer to engage the Customer&#8217;s business community on how technology can transform the Customer&#8217;s business and products.  [***] then the Parties shall agree travel expenses to support this. This innovation [***] will not utilise the funds from the Innovation Pool.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ahead of the event, the Service Provider will provide a list of possible technologies for presentation and demonstration at the event. The Customer will agree with the Service Provider which technologies are most suitable for demonstration and will form the basis of the [***]. The provision of the technologies options and the agreement of which technologies are suitable will be done within a reasonable timescale that allows the Service Provider to prepare the demonstrations. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The [***] will take place over a single day on the Customer&#8217;s premises, or the Service Provider&#8217;s London &#8220;Collabatory&#8221; if requested. The event will consist of stalls staffed by Service Provider resources who will be able to demonstrate and discuss the proposed technologies and also the potential business benefits and use cases when applied to specific Customer business examples. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.22.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will be responsible for promoting the event internally and encouraging and motivating staff to attend the event. Following the innovation event, the Innovation Pool governance team will collate and assess feedback from the Customer&#8217;s event attendees as input to the identification of future Innovation Pool Projects.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:56px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:17px;"><font style="font-family:Arial;font-size:10pt;">4.23.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Introduction</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For all services being introduced into production, the Service Provider is responsible for transitioning the service and providing documentation, knowledge transfer and warranty support from the Change team to the application management support team (run team).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each Service Provider delivered Change Project when sized and priced, will include the costs and timelines required to complete the service transition.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider Change team will provide the resources required to provide knowledge transfer and warranty support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide application management (run resources) to be able to accept the service change and support the knowledge transfer and warranty support process by reverse shadowing the Change team.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Providers Change team will create and agree the service introduction plan with the application management support team.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For each service introduction the Service Provider will complete the Customer&#8217;s Service Transaction Operational Acceptance Document (STOAD) and Production Acceptance Document (PAD) for deployment approval and submit it to the Change Approval Board.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.23.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For each service being introduced, the Service Provider&#8217;s Change team will provide the application management support team with details of the Change size, technical platform, skillset required to provide ongoing support (to determine whether the existing team can support the Change or whether the support team needs to upskill), service introduction plan, Change project exit report, Customer approved STOAD and PAD (outputs of the Change Approval Board).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charging </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:8px;"><font style="font-family:Arial;font-size:10pt;">5.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will charge for Change Projects based on project / change size as detailed in the table below:</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:82.6171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:17%;"></td><td style="width:28%;"></td><td style="width:55%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Type</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Size</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">Charging Mechanism</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Minor Enhancement</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Small Project</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Large Project</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">5.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider, for each new Change Project assigned to them, will complete and submit either a Work Request or SOW for Customer approval. Within the Work Request and SOW, the Service Provider will recommend a delivery approach and charging mechanism as described in Schedule 10 (Pricebook, Charges and Invoicing) Appendix 10-C.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">5.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Under no circumstance can a project be broken down into smaller components or work to avoid entering into an SOW.  If the forecast Service Provider spend of an end to end project is greater than $[***], then an SOW must be agreed between the Parties.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider&#8217;s PMO function</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will establish a PMO function which will support day to day operational running of the Agreement between the Service Provider and the Customer. The PMO function will be established as a global capability, with an integrated service model providing on-shore resources in the UK supported by an off-shore team in India.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s PMO function will collaborate with and support the Customer&#8217;s existing EPMO function where appropriate.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s PMO function will provide the Customer with the following capabilities and support:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider Reporting - responsible for collating and distributing to appropriate stakeholders, reports and other inputs required to support the governance groups and meetings as described in Schedule 12 (Governance and Service Management);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Communication facilitation for team wide (transformation, transition, run and change team) communications for the Service Provider and / or the Customer which are required to execute the successful delivery of the Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider attends a governance meeting with the Customer - the taking and distribution of minutes and actions to support the governance groups and meetings as described in Schedule 12 (Governance and Service Management);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Facilitating, collating and communication of the financial management reporting, invoices and Charges to the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support the Customer&#8217;s existing EPMO function and provide suggestions for ongoing continuous improvement; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Managing and fulfilling of Service Provider resource demand requests.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Individual Project Boards</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For Large Projects, the Service Provider will establish a Project Board per approved Change Project. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The individual Project Boards will deal with the &#8216;day to day&#8217; delivery monitoring, management and will formally report on a weekly basis on progress against the plan using a template agreed with the Customer. The individual Change Authority will be the mechanism used as the first level of problem solving resolution for a Change Project.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each individual Project Board is expected to have a brief weekly meeting (approx. 30 mins to be scheduled by the Service Provider&#8217;s project manager) to walk through, discuss and review progress against plan, change and any open actions, issues, risks or dependencies. The quorum of attendees for each individual Project Board would be expected to be (but not limited to) following:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer business owner or proxy business owner /technical sponsor;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider project manager (or appropriate delivery lead depending on chosen delivery methodology);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider&#8217;s Delivery Lead offshore; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider ITO / Head of Change.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s Project Manager (or appropriate Delivery Lead) will be responsible for drafting and submitting (via the Service Provider&#8217;s PMO) all appropriate inputs to the ITO Delivery Board for their respective Change Project.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">ITO Delivery Board</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As described in Schedule 12 (Governance and Service Management) section 4, the Service Provider will actively prepare, participate and support the Customer with regards to the monthly ITO Delivery Board.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer&#8217;s EPMO and any other agreed stakeholders with the agreed reporting information as an input to the ITO Delivery Board within five (5) Business Days of the meeting taking place.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide PMO support to facilitate the meeting and to take and distribute minutes and actions following the meeting itself.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will schedule/ diarise the ITO Delivery Board meetings and share the dates with the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The purpose of the ITO Delivery Board will be to consider the following agenda items:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review previous actions; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review performance by the Service Provider against the Performance Standards - including a review of the Service Level Reports and Weekly SL Reports;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Discuss ongoing continuous improvements and innovation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review each Service Tower&#8217;s end-to-end performance dashboard reports;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review of Forecast Volumes and firm volumes; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review Service capacity &amp; demand;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Charges &amp; invoicing;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transition progress and impact on the day to day Run Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Requests (outstanding, implemented, proposed);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Security;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tooling; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Issue, Risk and Dependency management.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">6.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Authority (CAB, EAB, IAB)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer operates 3 Change Authorities, the Enterprise Architecture Board; Infrastructure Architecture Board and Change Advisory Board, the purpose of which are described in Schedule 12 (Governance and Service Management) paragraph 6.2. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider submits a proposal to any of the Change Authorities, the Customer will either respond with feedback or approve within 3 (three) Business Days for a Minor Enhancement, 5 (five) Business  Days for a Small Project  and 10 (ten) working days for a Large Project.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will submit to and attend the Customer&#8217;s Enterprise Architecture Board, to present any Change Project design solution (functional, technical, data, infrastructure) which may materially change the Customer&#8217;s existing enterprise architecture estate for approval.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will submit to and attend the Customer&#8217;s Infrastructure Architecture Board to present any new, additional or decommissioning of hardware or environment requests needed to support a Change Project for approval.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">At the Effective Date, the Customer will provide the Service Provider with its architecture, software, data and coding standards and guidelines which the Service Provider will include within its Change Project delivery process. The Service Provider will agree with the Customer a set of reports which can be used to monitor ongoing adherence to the guidelines and standards.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer&#8217;s Change Advisory Board is responsible for the delivery of a product which needs to be deployed into production. As part of completing the service introduction process, the Service Provider will attend the Board to present a completed Service Transaction Operational Acceptance Document (STOAD) and Production Acceptance Document for deployment approval (PAD) for approval.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">6.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Requests</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any change to the Change Management scope or services is to be managed as a Change Request.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Should a Change Project need to be altered from the terms agreed in the SOW or Work Request, then this will be managed as a Change Request.  The Parties expect that each SOW or Work Request will include an allowable level of change without the need for a Change Request.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All Change Requests will use the template as detailed in Schedule 13 (Contract Change Control Procedure) Appendix 1.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will maintain an audit trail of all presented Change Requests and their status.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:Arial;font-size:10pt;">6.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will collate and analyse data points across a rolling 12-month period to recommend to the Customer new and additional KPI&#8217;s to measure, for example:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cycle/lead times - time from Project Brief into production;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Wait time at each software development stage gate;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Build success rate - frequency of broken builds;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Defect density;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Defects - leakage, fix effort, static code analysis, deferred defects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Team velocity across sprints for agile projects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Backlog readiness;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">% of changes in production as part of backlog progress;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Fewer production delivered defects;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Test automation coverage;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Time elapsed between deployments;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change fail rates; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Control pass/fail events at stage gates.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:27px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:-2px;"><font style="font-family:inherit;font-size:10pt;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Appendices</font></div></td></tr></table><div style="line-height:120%;padding-bottom:10px;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Appendix A - [***]</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:10px;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Appendix B - SOW and Work Request</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">These are set out in Schedule 20 of the Agreement.</font></div><div style="line-height:120%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:10px;text-align:center;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Appendix C - Indicative Core team (as detailed in BAFO Pricebook Change Tab) </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 10 (Pricebook, Charges and Invoicing) Appendices 10-A, 10-G and 10-I.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s232fb25bb5b0457e947714fa880a0354"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 6</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">NETWORK MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">1.</font></a><font style="font-family:inherit;font-size:12pt;">Network Management Services Overview and Objectives&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">1.1</font></a><font style="font-family:inherit;font-size:12pt;">Network Management Services Overview&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">1.2</font></a><font style="font-family:inherit;font-size:12pt;">Service Objectives&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.</font></a><font style="font-family:inherit;font-size:12pt;">Service Definitions&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.1</font></a><font style="font-family:inherit;font-size:12pt;">Network Monitoring Services&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.2</font></a><font style="font-family:inherit;font-size:12pt;">Level 2 / Level 3 Support&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.3</font></a><font style="font-family:inherit;font-size:12pt;">WAN services&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.4</font></a><font style="font-family:inherit;font-size:12pt;">LAN services&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.5</font></a><font style="font-family:inherit;font-size:12pt;">Unified Communications services&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.6</font></a><font style="font-family:inherit;font-size:12pt;">3rd Party Support Services&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">2.7</font></a><font style="font-family:inherit;font-size:12pt;">Network Change Services&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.</font></a><font style="font-family:inherit;font-size:12pt;">Service Descriptions&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.1</font></a><font style="font-family:inherit;font-size:12pt;">General Responsibilities&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.2</font></a><font style="font-family:inherit;font-size:12pt;">Network Monitoring Services&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.3</font></a><font style="font-family:inherit;font-size:12pt;">LAN Services&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.4</font></a><font style="font-family:inherit;font-size:12pt;">WAN Services&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.5</font></a><font style="font-family:inherit;font-size:12pt;">Unified Communications Services&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.6</font></a><font style="font-family:inherit;font-size:12pt;">3rd Party Support Services&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">3.7</font></a><font style="font-family:inherit;font-size:12pt;">Network Change Services&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">4.</font></a><font style="font-family:inherit;font-size:12pt;">Service Environment&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">4.1</font></a><font style="font-family:inherit;font-size:12pt;">Operating Model&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">4.2</font></a><font style="font-family:inherit;font-size:12pt;">Service Priority&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">4.3</font></a><font style="font-family:inherit;font-size:12pt;">Resource Roles and Skillset&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:58px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">4.4</font></a><font style="font-family:inherit;font-size:12pt;">Support Timings&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">5.</font></a><font style="font-family:inherit;font-size:12pt;">Tools&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">6.</font></a><font style="font-family:inherit;font-size:12pt;">Pricing&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">7.</font></a><font style="font-family:inherit;font-size:12pt;">Reporting&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">8.</font></a><font style="font-family:inherit;font-size:12pt;">Governance and Escalation&#160;&#160;&#160;&#160;12</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">9.</font></a><font style="font-family:inherit;font-size:12pt;">Business Continuity and DR&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:32px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">10.</font></a><font style="font-family:inherit;font-size:12pt;">Appendix&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:73px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">10.1</font></a><font style="font-family:inherit;font-size:12pt;">List of Appendices&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:600px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">Please see below the list of relevant appendices for this schedule</font></a><font style="font-family:inherit;font-size:12pt;">13</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:73px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">10.2</font></a><font style="font-family:inherit;font-size:12pt;">Network Topology&#160;&#160;&#160;&#160;13</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;padding-left:16px;text-indent:73px;font-size:12pt;"><a style="font-family:inherit;font-size:12pt;" href="#snull"><font style="font-family:inherit;font-size:12pt;">10.3</font></a><font style="font-family:inherit;font-size:12pt;">Network Circuits&#160;&#160;&#160;&#160;13</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 6</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">NETWORK MANAGEMENT SERVICES</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Network Management Services Overview and Objectives</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Management Services Overview</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 6 (Network Management Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties for the Network Management Services provided by the Service Provider under this Agreement as part of the Services.  Network Management Services are the Services and activities, as further detailed in this Annex, required to provide and support the Customer&#8217;s Network environment that transports data traffic related to the Customer and its third party users and applications (e.g. financial and business applications, web applications, video and associated video applications, and IP/VOIP telephony system traffic, where applicable).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The scope of services provided here includes:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network Monitoring services including but not limited to;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">All core switches (high-end / mid-range / low-end including stacks)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Load balancer</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Core router ((high-end / mid-range / low-end)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network link manager</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network hardware maintenance including but not limited to;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications core platform</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications conference platform </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications  SIP routers </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications ISDN routers </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Wireless access points </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Virtual Private Networks (VPN) concentrator </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Tacacs auth </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">WAN acceleration</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 and Level 3 support;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">WAN services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">LAN services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd party support services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network change services. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure the Network Management Services shall comply with the Customer&#8217;s service management policies, processes and procedures as prescribed by the Customer (e.g. Incident and Problem management, configuration management, change management, release management, asset management).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to the Services described in this Annex, the Service Provider is responsible for providing the Common Services described in Schedule 2 Annex 1 (Common Services).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Throughout the Term, the Service Provider shall ensure the Network Management Services shall meet the Customer&#8217;s changing business, regulatory and technical requirements. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Objectives</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide the following services in scope in accordance with the Customer Standards and Policies as defined in Schedule 6 (Standards and Policies). The scope of support provided is detailed in the roles and responsibilities Service Descriptions section of this schedule.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall, in its provision of the Network Management Services:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Deliver a risk-mitigated transition aimed at zero disruption to business;  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 8 (Transition and Transformation) sets out the transition plan for this service;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintain Network availability and stability;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Create and maintain an effective Knowledgebase [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Drive year-on-year cost optimisation by implementing Continual Service Improvements (CSI);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Establish a Target Operating Model providing Level 2 / Level 3 support; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Set up a Service Management Office (SMO) with the following key objectives:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Management of all in-scope Network elements and other Third Party Providers in the Customer ecosystem;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Perform periodic analytics of ticket data to come up with operational improvements; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Ensuring, tracking and reporting of CSI implementation.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Definitions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Monitoring Services </font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide 24x7 monitoring and management for the Customer&#8217;s Network environment, including:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Wide Area Networks (WAN);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Wired and wireless local area networks (LANs);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Datacentre Local Area Network services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Internet connectivity services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Metropolitan Area Networks (MAN);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Third Party connectivity (e.g. VPN); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IP telephony and Unified Communications infrastructure.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall also provide Incident, Change, Problem, Capacity, monitoring operation on Customer hosted or subscribed datacentres; remote site networks or Wide Area Networks.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 / Level 3 Support</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2 Support </font><font style="font-family:Arial;font-size:10pt;">&#8211; shall provide incident resolution and fulfilment services for issues / requests escalated by the Level 1.5 Service Desk. The primary objective will be to ensure stability of the operations environment and associated business processes over and above the availability of the Customer&#8217;s network infrastructure. All issues requiring specialist help will be escalated to the Level 3 support.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 3 Support </font><font style="font-family:Arial;font-size:10pt;">&#8211; shall resolve complex unknown incidents and perform proactive trend analysis to identify the bottlenecks within this Service area (root cause of recurring incidents, availability and performance issues) and implement permanent fixes in consultation with the Customer. The primary objective will be to perform preventative maintenance, break fix support and enhancements to the systems as needed. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the activities performed by Level 1.5, Level 2 and Level 3 Support:</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:33%;"></td><td style="width:67%;"></td></tr><tr><td style="vertical-align:top;border-bottom:2px solid #92cddc;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:4px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Support Level</font></div></td><td style="vertical-align:top;border-bottom:2px solid #92cddc;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:4px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">In-scope activities</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Desk &#8211; </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Integrated Smart Operations (L1.5 layer)</font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area</font><font style="font-family:Arial;font-size:10pt;">: </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Initial triage and first level fix, Customer satisfaction,  collaboration with L2/L3 teams to identify owner of incidents and closure thereof, as well as batch / environment monitoring</font></div></td><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All activities described under Section 2.1 of Schedule 2 Annex 3 (Operations and Service Delivery Services) will be provided by the Service Desk.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 2  </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area: </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">r</font><font style="font-family:Arial;font-size:10pt;">estoration, provide emergency fixes, corrective maintenance, Network </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">s</font><font style="font-family:Arial;font-size:10pt;">tability and </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">a</font><font style="font-family:Arial;font-size:10pt;">vailability </font></div></td><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This group shall be responsible for the below services:</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business Day support; </font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">On-call support outside business hours and on weekends through a team based On-Site and Offshore;</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Major/high priority Incident resolution; </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incidents, Problems, changes, queries; </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">KEDB enrichment;</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Implementing Continual Service Improvements (CSI);</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordination with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party OEMs for issue resolution; and </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide Network Change Services within guidelines described in Section 2.7.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Level 3 </font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">Focus Area:  </font></div><div style="padding-bottom:4px;padding-top:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network reliability and resilience, Network change and efficiency enhancements</font></div></td><td style="vertical-align:top;border-bottom:1px solid #b6dde8;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #b6dde8;border-right:1px solid #b6dde8;border-top:1px solid #b6dde8;"><div style="padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This group shall resolve complex unknown incidents escalated by the Service Desk and the Level 2 teams. The services performed by this group include:</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business Day support; </font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">On-call support outside business hours and weekends provided by On-Site and Offshore team; </font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident Management - bug fixes and complex issues;</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ad-hoc Service Request;</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Problem Management &#8211; root cause analysis, proactive problem management; </font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Implementing Continual Service Improvements (CSI);</font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordination with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party OEMs for issue resolution; and </font></div><div style="padding-bottom:4px;padding-top:4px;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide Network change services within guidelines described in Section 2.7.</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">WAN services </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for monitoring and coordinating with the Customer&#8217;s 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party contractors as described for incident resolution, RCA and change.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;padding-bottom:4px;padding-top:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the Customer Network;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's Wide Area Network (WAN) environment that includes: Switches, Routers and WAN accelerators.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to support all of the required protocols in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Comply with the requirements for WAN optimisation services, including devices and technologies intended to improve Application performance through but not limited to duplication, compression, caching, protocol </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">spoofing, traffic shaping, equalisation / load balancing, connection or rate limits, etc. as contained in the Customer Standards and Policies;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Develop and implement approved Network strategies in support of the Customer's objectives;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitor the compliance of all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors with any Service Levels, or contractual commitments contained in any agreement between the Customer and  3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">LAN services </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the Network;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 systems support for the Customer's wireless and wired LAN Environment that includes, switches, routers, access points, load balancers;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Manage security systems (for example, authentication servers) associated with wireless and wired LAN Systems;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support Network protocols according to then-current architecture, including the provision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) for security and performance;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to support all of the required protocols in accordance with the Customer Standards and Policies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Develop and implement approved Network strategies in support of the Customer's objectives;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monitor the compliance of all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors with any Service Levels, or contractual commitments contained in any agreement between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications services </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Act as a single point of contact for the management and administration of the Customer&#8217;s Unified Communications systems;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide L1.5, L2 and L3 support for all in-scope Unified Communications (UC) systems, including UC core platform, UC conference platform, UC SIP routers, UC ISDN routers, authentication systems as applicable;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform On-Site support for operations as required to meet the Service Levels where remote operations are not technically and/or economically feasible; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Manage, maintain, and communicate additions, changes, and deletions to the Customer voice and video Network;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Remotely monitor alarms sent by any Customer phone system, perform emergency and routine service in response to critical and non-critical Incidents;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Program network-wide configuration features, such as special digits, routing, trunking, and system speed; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate with all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for resolution of all Incident, Problem and Change tickets as per OLAs existing between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party Support Services</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide technical support and coordinate with the Customer and other service providers that are providing 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party services for the supported scope of activities; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide current technical and operational documentation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Participate in operations reviews with the Customer and relevant 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;parties at the agreed upon frequency; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support migration of changes into production; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Notification/escalation to appropriate 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party when any supported scope element is negatively impacted due to 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party changes; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate and document incident and problem resolution.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Change Services </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Section 2.4 of Schedule 2 Annex 1 (Common Services) for details on the Network Change Services description.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Descriptions </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following sections and tables throughout this Annex identify the Network Management Services roles and responsibilities that the Service Provider and the Customer shall perform. The Service Provider undertakes to perform its roles and responsibilities set out in this Annex and agrees that performing them forms part of the Services mentioned in this Annex. The Service Provider&#8217;s responsibilities are indicated in the column labelled &#8220;Service Provider&#8221;. The Customer&#8217;s responsibilities are indicated in the column labelled &#8220;Customer&#8221;. The tasks listed in such tables are not exclusive, and do not identify or define every process, activity or task to be performed by the Service Provider as a contracted function under this Annex.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall follow the definitions below for the roles and responsibilities defined for all Network Management Services:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;text-decoration:underline;">RACI Matrix</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="6"></td></tr><tr><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Responsible</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consulted</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Informed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Responsible and Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consulted and </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Informed</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that sets forth the roles and responsibilities of the following services:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Incident Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Major Incident Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Problem Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Request Fulfilment; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Continual Service Improvements (CSI).</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">General Responsibilities</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">General Responsibilities for the services included within the scope of this schedule are:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24x7 Monitoring of Network LAN, WAN and Unified Communications; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Liaison with Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;parties in the Customer vendor ecosystem to resolve all incidents and Service Requests within the Customer ecosystem;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Root cause analysis (RCA)and Problem Management; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tools administration; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:22px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Administrative tasks required for backups and regulatory compliance as defined by the Customer&#8217;s Standards and Policies. </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following table identifies general Network Management Services roles and responsibilities that the Service Provider and the Customer shall perform:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:16%;"></td><td style="width:19%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Network Management Service General Roles and Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Performing all L1.5, L2 and L3 activities (as per Scope of Work) associated with delivering Network Management Services.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage and maintain the in-scope equipment for specified Customer Service Locations and datacentres.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Acting as a single point of contact for the management and administration of the Network.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactively supply the Customer with optimisation and tuning recommendations.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with the Customer and its 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;parties (e.g. Hardware / Software suppliers, carriers, service providers) to meet the Performance Standards.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with the Customer&#8217;s Third Party Providers for Incident resolution and to collect and report on network availability and performance to the End Users (e.g. WAN/LAN network providers, security service providers, vendor-specific support providers) as per Schedule 3 (Service Levels and Service Credits).</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Providing End Users with technical support and advice regarding the proper use and functionality of Network Services.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitoring the compliance of all 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party vendors with any Service Levels, or contractual commitments contained in any agreement between the Customer and 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party vendors.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Support and maintenance for all Service Request(s) related to datacentre core switches, LAN access switches, ADM, load balancers, LAN management within Public Cloud and SDN.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Procurement of devices.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provisioning services for new / procured devices and coordination with the Customer&#8217;s hands &amp; feet services within the Customer&#8217;s datacentre facilities for installation.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Administration activities required to keep the Network estate current and patched as per agreed Customer Standards and Policies.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Monitoring Services</font></div></td></tr></table><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:16%;"></td><td style="width:19%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Network Monitoring Services - Roles and Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide 24x7 monitoring of all devices including availability, utilisation, performance and capacity, and restoration of service within agreed levels of service subject to the agreed support hours</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Put in place appropriate manual arrangements where automated monitoring, alerts and events cannot be configured</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prepare documentation of known errors and KEDB</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">LAN Services</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:36px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:17%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">LAN Services - Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Contract LAN structured cabling for new locations.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide Third Party Provider management support for new projects / agreed changes.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Develop network administration policies and procedures that comply with the Customer&#8217;s security requirement as specified in security standards, as agreed by the parties during transition.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Approve administration policies and procedures.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Support Network protocols according to then-current architecture, including the provision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) for security and performance.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide LAN based support for all systems such as video, VoIP. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:5px;padding-bottom:5px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:5px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:5px;padding-bottom:5px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:5px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactive system health check.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;padding-left:36px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">WAN Services</font></div></td></tr></table><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:17%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">WAN Services Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident / Problem / Change Management of WAN services.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Contract WAN connectivity for all sites.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Govern and manage Installation of WAN circuits contracted by the Customer through 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;parties. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:13px;padding-bottom:5px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:5px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Support, manage and operate to support all of the required protocols in accordance with the Customer Policies.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:13px;padding-bottom:5px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:5px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide hands &amp; feet support / access to the Service Provider or 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party resources to the Customer provided facilities. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:13px;padding-bottom:5px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:5px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide On-Site support at Customer sites. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:13px;padding-bottom:5px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:5px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;padding-left:36px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unified Communications Services</font></div></td></tr></table><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:17%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;padding-top:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">&#160;</font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Unified Communications Services Operations and Administration Roles and Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Perform day-to-day Unified Communications Services operations and administration. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business Hours IP telephony device monitoring and support.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Troubleshooting for Unified Communications support issues.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Co-ordination with the Customer contracted 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party vendors for On-Site break fix activities.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Root cause analysis for communication manager issues.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:5px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Troubleshoot voice mail/CTI integration/LDAP synchronisation.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #a3a3a3;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:5px;border-left:1px solid #a3a3a3;border-right:1px solid #a3a3a3;border-top:1px solid #a3a3a3;"><div style="padding-bottom:2px;text-align:center;padding-left:5px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;Party Support Services</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:17%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Management of 3</font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">&#160;Party IT Providers Responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Management of 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party support and maintenance and licence agreements.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ownership of 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party licenses, agreement and contracts.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactively monitor 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplied equipment and report to the Customer any issues or risks.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Maintain, adhere to and provide recommendations on operational level agreements and relationships with the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party IT providers.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review, approve and revise operational level agreements with the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party IT providers. </font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Incident triaging with 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;party supplier for resolution of all Incidents, Problem and Change tickets.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Change Services</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:65%;"></td><td style="width:17%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Network Change Services</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Service Provider</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Carry out feasibility, impact analysis, development and documentation of approved Network changes.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide a breakdown of the estimated effort and time to complete changes in accordance with the process described in Section 2.7.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Perform appropriate testing of approved changes post deployment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prioritisation of changes based on business criticality.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Conduct review of deliverables before production deployment.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business confirmation and sign-off.</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td></tr></table></div></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Environment</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Operating Model </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the definition of the operating model.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For, Schedule 2 Annex 3 (Operations and Service Delivery Services) sets out L1.5 support and the roles and responsibilities of the Service Desk.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Services shall be delivered from the Service Provider&#8217;s delivery location in India and from the Customer&#8217;s location in London, UK and Glasgow, UK.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall establish an ITIL based tiered support model including L1.5, L2 and L3 services. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall establish an integrated L1.5 Service Desk for the network, infrastructure and application related incidents and service request. This team will attempt resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the incident, the incident will be escalated to the Level 2 support team.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 Support, shall be responsible for providing resolution to escalated issues in addition to providing routine system administration activities. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 3 Support, shall be responsible for providing Problem Management and root cause analysis activities and interfacing with the Customer retained  team. The Level 3 support team shall also support the resolution team for any escalated issues. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Level 1.5, Level 2 and Level 3 support teams will coordinate with any 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;party vendors for issue resolution as appropriate.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Priority</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Annex 1 (Common Services) that defines the Service Priority matrix:</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Resource Roles and Skillset</font></div></td></tr></table><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Resource Roles</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Skillset</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network SME</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Senior. Network Admin</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network Admin (LAN)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;[***]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network Admin (Unified Communication)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 18 (Key Personnel) sets out the Service Provider&#8217;s lead roles in the delivery of these services. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Support Timings</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Support services shall be delivered to the Customers through the Service Provider&#8217;s Onshore / Offshore delivery model. All the resources will be based at the Service Provider&#8217;s or the Customer&#8217;s offices as required:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider On-Site resources will be based at the Customer&#8217;s offices to provide on premise Business Day support; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Lead, Network Services for this engagement will be based in the UK working from the Customer&#8217;s offices.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Maintenance coverage would be provided to cover the peak business periods occurring during week, month, Calendar Quarter and Calendar Year end.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The support coverage timings for the services are provided in Schedule 2 Annex 1 (Common Services), Section 4.5 (Support Timings).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tools</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the definition of the Tools used for delivering these services</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pricing</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 10 (Pricebook, Charges and Invoicing) in paragraph 12   (Network Management Services) sets out the charges.  For Network change projects that are out with the capacity set out in Schedule 2 Annex 1 (Common Services), then these are subject to paragraph 13 Change Management Services and/or by SOW. </font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reporting</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 12 (Governance and Service Management) sets out the mechanism for operational reporting for the Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance and Escalation</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider Service Lead shall act as the single point of contact for all Network Management Services delivery related escalations, issues and risks. The following review meetings will be held on a daily and weekly basis:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily Review:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Previous day&#8217;s Major incidents, critical updates, status reporting; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Daily status summary of incidents, problems, SRs and CRs.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly Review:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Items that need immediate management attention;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SLAs &amp; KPIs statistics report discussion;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Updates on "Achievements, Trainings, Highlights, Major issues"; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ticket Ageing analysis.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following will be the escalation mechanism for issues related to Network Management Services (please refer to Schedule 18 (Key Personnel)):</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1st Level - Service Provider&#8217;s Run Business Lead. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2nd Level - Service Provider&#8217;s CIO for this ITO contract. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd Level &#8211; Service Provider&#8217;s Head of Insurance UK &amp; Ireland. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity and DR</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 16 (Business Continuity and Disaster Recovery) that sets forth the roles and responsibilities of the Parties for the Network Management Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Appendix </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">List of Appendices</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please see below the list of relevant appendices for this schedule</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Title</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Sub-Title</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-B</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Ops &amp; Service Del. Supported Hardware</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-E</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Solution Staff Locations</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 2-F</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Network Topology Diagram</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 3-A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">KPI-SLA</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-A</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Pricebook</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-D</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Baseline Volumes</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-I</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Rate Card</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 10-L</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Transition Baseline Information</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Topology</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer&#8217;s Network and security topology is outlined in Appendix 2-F (Network Topology Diagram).</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Circuits</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All circuits as per Appendix 10.2 are in scope for the services provided.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s108dc250c0294f98a23fe06268fdcacf"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 7</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SECURITY SERVICES</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-top:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">1.</font></a><font style="font-family:Arial;font-size:10pt;">Services Overview and Objectives&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">1.1</font></a><font style="font-family:Arial;font-size:10pt;">Security Services Overview&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">1.2</font></a><font style="font-family:Arial;font-size:10pt;">Service Objectives&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">1.3</font></a><font style="font-family:Arial;font-size:10pt;">Services in scope&#160;&#160;&#160;&#160;2</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.</font></a><font style="font-family:Arial;font-size:10pt;">Service Definition&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.1</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.2</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.3</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.4</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;3</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.5</font></a><font style="font-family:Arial;font-size:10pt;">Infrastructure Penetration Testing&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.6</font></a><font style="font-family:Arial;font-size:10pt;">Security Change Services&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">2.7</font></a><font style="font-family:Arial;font-size:10pt;">GDPR Compliance as Data Importer&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.</font></a><font style="font-family:Arial;font-size:10pt;">Service Description and Roles &amp; Responsibilities&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.1</font></a><font style="font-family:Arial;font-size:10pt;">General Responsibilities&#160;&#160;&#160;&#160;5</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.2</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;6</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.3</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.4</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.5</font></a><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#160;&#160;&#160;&#160;7</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.6</font></a><font style="font-family:Arial;font-size:10pt;">Infrastructure Penetration Testing&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">3.7</font></a><font style="font-family:Arial;font-size:10pt;">Security Change Services&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">4.</font></a><font style="font-family:Arial;font-size:10pt;">Service Environment&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">4.1</font></a><font style="font-family:Arial;font-size:10pt;">Operating Model&#160;&#160;&#160;&#160;8</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">4.2</font></a><font style="font-family:Arial;font-size:10pt;">Team Construct and Composition&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">4.3</font></a><font style="font-family:Arial;font-size:10pt;">Support coverage&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">5.</font></a><font style="font-family:Arial;font-size:10pt;">Tools&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">6.</font></a><font style="font-family:Arial;font-size:10pt;">Pricing&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">7.</font></a><font style="font-family:Arial;font-size:10pt;">Reporting&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">8.</font></a><font style="font-family:Arial;font-size:10pt;">Governance and Escalation&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:Arial;font-size:10pt;color:#000000;" href="#snull"><font style="font-family:Arial;font-size:10pt;color:#000000;">9.</font></a><font style="font-family:Arial;font-size:10pt;">Business Continuity and DR&#160;&#160;&#160;&#160;10</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2 ANNEX 7</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SECURITY SERVICES</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services Overview and Objectives</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Services Overview</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Annex 7 (Security Services) to Schedule 2 (Service Descriptions) sets forth the roles and responsibilities of the Parties for the Security Services provided under the Agreement as part of the Services. These Security Services are the services and activities, as further detailed in this Annex, required to support the Customer&#8217;s current and future enterprise IT environments (e.g., applications network, infrastructure), and the supporting infrastructure and security to deliver the required services and meet the performance standards.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Objectives</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall in its provision of the Security Services:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide 24/7*365 Level 1, Level 2 and Level 3 shared services steady state support from the Service Provider&#8217;s offshore delivery centres in India;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform incident management, change management and configuration management as per the ITSM process by using shared services ticketing &amp; monitoring tools;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Coordinate and work closely with the Customer&#8217;s security team to ensure that the Customer&#8217;s security considerations and policies are applied to the services being delivered by the Service Provider; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provide security change services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform Infrastructure Penetration Testing; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Perform regulatory compliance as data importer including for GDPR.</font></div></td></tr></table><div style="line-height:130%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services in scope </font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All Customer security infrastructure. This includes but is not limited to;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]: </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Security infrastructure baseline volumes are set out in Appendix 10-D of Schedule 10 (Pricebook, Charges and Invoicing).</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Definition</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide all services based on the scope as stated in section 1.3 and shall provide services to support the security requirements of the Customer. The services to be provided are classified as below:</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Endpoint Protection (</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">)</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform Incident, Change, Problem, Configuration and Availability Monitoring operations on the Customer hosted anti-virus services. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Firewall </font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform Incident, Change, Problem, Configuration and Availability Monitoring operations on Customer hosted or Cloud based firewall services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Web proxy</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform Incident, Change, Problem, Configuration and Availability Monitoring operation on Customer hosted or Cloud based web proxy services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Two factor authentication</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform Incident, Change, Problem, Configuration and Availability Monitoring operation on Customer hosted or Cloud based two factor authentication services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Penetration Testing</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Penetration Testing is a simulated cyberattack against the computer system to check the exploitable vulnerabilities. </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Change Services</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) provides details on the project pool hours included for Security change services for minor enhancements and Penetration Testing. [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div><div style="line-height:120%;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GDPR Compliance as Data Importer</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the services that are rendered under this agreement, the Service Provider shall act as the data importer (data processor) and the Customer will be the data exporter (data controller), and the Service Provider shall perform all the activities under the direction and authorisation of the Customer and the Service Provider shall perform all the activities under the direction and authorisation of the Customer as described in the service description schedule.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider (data processor) has developed the solution in accordance with the Customer&#8217;s requirements and instructions under this agreement. Additionally, pursuant to the Services to be performed by the Service Provider in accordance to the MSA, the Service Provider shall have a solution and implement security measures on the Customer&#8217;s (Controller) Systems set forth in this Schedule 2 Annex 7 (Security Services). </font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall not host any Customer data or systems within its computing environment and shall access the the Customer&#8217;s systems in scope through secured remote services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider is an ISO 27001 certified company with its information security structure based on the ISO 27001 ISMS (Information Security Management System) framework with the technical and organisational measures implemented, maintained and aimed at protecting data against accidental and unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. This Information Security program is overseen by the Service Provider&#8217;s Chief Security Officer.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Below is a non-exhaustive list of controls that shall be implemented to ensure compliance:</font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A security management plan governing and driving information security for Customer engagement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Risk based approach and Information Risk Management through periodic assessment and risk mitigation &amp; monitoring; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where mandated by Customer policy and local regulation, the Service Provider shall ensure that no data shall reside or transit outside of the European Union or the United States as may be applicable. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Access to the Service Provider&#8217;s environment though remote terminal services / VDI to ensure that no data is transferred to the Customer&#8217;s computing environment;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All the data resides in the Customer environment; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Appropriate legal arrangements, (standard contractual clauses / model clauses) as per approved clauses as per EC commission, shall be signed by the Service Provider and the Customer; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">While processing personal information, the Service Provider acts as a data processor and carries activities under the instructions of the Customer acting as a data controller; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Castle approach (layered approach) while implementing security controls;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Access based on need to know and need to do principle with least privilege with access reviews and audits;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Strong security governance and continuous monitoring;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Defined roles and responsibilities ensuring segregation of duties; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data breach notification without undue delay, upon discovery of a data breach.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall work with the Customer to understand the applicability and impact of the local regulation to the services or the information that will be handled under the agreement. In addition to this, the Service Provider shall thoroughly understand the Customer data classification and ensure that necessary and appropriate controls are in place to safeguard the data / information falling under the respective data classification category.</font></div><div style="line-height:120%;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Description and Roles &amp; Responsibilities</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Security services are the activities associated with maintaining physical hardware and logical security of all service area components (e.g., Hardware such as Firewall appliance, Software such as anti-virus solution) and data, endpoint protection, malware protection, perimeter protection and other security services in compliance with the Customer&#8217;s security requirements and all applicable regulatory requirements. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following sections and tables throughout this Annex identify the security services roles and responsibilities that each Party shall perform. The Service Provider undertakes to perform its roles and responsibilities set out in this Annex and agrees that performing those delivers the services mentioned in this Annex. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall follow the below definitions for the Roles and responsibilities defined for all security services:</font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;font-weight:bold;text-decoration:underline;">RACI Matrix</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="6"></td></tr><tr><td style="width:15%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td><td style="width:17%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Responsible</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consulted</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Informed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Responsible and Accountable</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Consulted and </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Informed</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">I</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">R,A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C,I</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General Responsibilities</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The general responsibilities for security services include: maintaining security controls; compliance to security policies; procedures and standards, and the Service Provider&#8217;s adherence to the Customer&#8217;s physical and logical security requirements.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Environment</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operating Model </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:140%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:140%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the definition of the Common Operating Model.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:140%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:140%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Services shall be delivered from the Service Provider&#8217;s delivery location in India with Information Security Officer based in the Customer&#8217;s London office. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:140%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:140%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service provider shall establish an ITIL based Tiered Support Model including L1.5, L2 and L3 services. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:140%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:140%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 1.5 support, shall be responsible for providing resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the incident, the incident will be assigned to the corresponding security assignment group. Tickets re-routed to the security assignment group will be forwarded to the Service Provider ticketing tool for ticket resolution. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:140%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:140%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 2 Security support, shall be responsible for providing resolution to escalated issues in addition to providing routine system administration activities. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:2px;padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:140%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:140%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Level 3 Security support, shall be responsible for providing engineering activities and interfacing with the Customer retained Architecture team. The Level 3 support team will also support the resolution team for any escalated issues. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Team Construct and Composition</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall use an offshore model to support the Customer. In this model, the Service Provider will execute all the tasks from their offshore delivery centre. The offshore delivery team will be based out of the Service Provider&#8217;s shared security services delivery centres in India.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:86.71875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:23%;"></td><td style="width:41%;"></td><td style="width:36%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Location</font></div></td><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Service Delivered</font></div></td><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;background-color:#404040;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#ffffff;font-weight:bold;">Service Roles</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Offshore &#8211; India</font></div></td><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;padding-top:2px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">L1.5/L2/L3 resource for: </font></div><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Firewall &amp; IPS.</font></div><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Firewall policy management.</font></div><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Web Proxy.</font></div><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Anti-virus.</font></div><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Two factor authentication.</font></div><div style="text-align:justify;padding-left:48px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Transformation office.</font></div><div style="padding-bottom:2px;padding-top:2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Technical Tower leads.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:inherit;font-size:11pt;">.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:inherit;font-size:11pt;">.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:inherit;font-size:11pt;">.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:inherit;font-size:11pt;">.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Onsite &#8211; London</font></div></td><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;padding-top:2px;padding-left:24px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Single point of contact for security services (move to offshore after 6 months).</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #bfbfbf;border-right:1px solid #bfbfbf;border-top:1px solid #bfbfbf;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:inherit;font-size:8pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:inherit;font-size:11pt;">Information Security Officer</font></div><div style="padding-left:24px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">(as defined in Schedule 18 (Key Personnel)).</font></div></td></tr></table></div></div><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Support coverage</font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) provides details on support coverage for Security Services.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tools</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 2 Annex 1 (Common Services) sets out the tools that will be utilised for delivering the security services.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Pricing </font></div></td></tr></table><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The charges for Security Services are set out in  Schedule 10 (Pricebook, Charges and Invoicing), paragraph 10 (Infrastructure Management Charges) and for Security Service changes out with the capacity set out in Schedule 2, Annex 1 (Common Services) in Paragraph 13 (Change Management Services)  and by SOW.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reporting</font></div></td></tr></table><div style="line-height:140%;padding-bottom:8px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 12 (Governance and Service Management) sets out the mechanism for Operational Reporting for Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance and Escalation </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following will be the escalation mechanism for issues related to Security services (set out in Schedule 18 (Key Personnel)):</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1st Level - Service Provider&#8217;s Run The Business Lead. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2nd Level - Service Provider&#8217;s CIO / Head of Change for this ITO contract. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3rd Level &#8211; Service Provider&#8217;s Head of Insurance UK &amp; Ireland. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity and DR</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Schedule 16 (Business Continuity and Disaster Recovery) sets out the roles and responsibilities of the Parties for the Security Services provided under the Agreement as part of the Services.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s35a4679987d740b69e81dce863c233c4"></a></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sc55e871aeea04b84904182d0de9d4c20"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2-B</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPS &amp; SERVICE DELIVERABLE SUPPORTED HARDWARE</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***] <br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><a name="s20e2d3c07db44cda9f203b86619be7e6"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2-C</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION LIST</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***] <br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sb929ede61de742f7a2010e000c970c46"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2-D</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD PARTY RESOLVER GROUPS</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***] <br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sec698b78b66a46e3a8dc1f286e7af7aa"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2-E</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SOLUTION STAFF LOCATIONS</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***] <br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s721383b49c204d6199f468fc5c37a8ae"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2-F</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CEFR</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">[</font><font style="font-family:inherit;font-size:11pt;">***</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s704ba544d8654b4a96337d2f39173b71"></a></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;font-weight:bold;">APPENDIX 2-G</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;font-weight:bold;">NETWORK TOPOLOGY DIAGRAM</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">[</font><font style="font-family:inherit;font-size:11pt;">***</font><font style="font-family:inherit;font-size:11pt;font-weight:bold;">]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><a name="s1a79460eb9b74ad5924690e4a66c73e8"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 3</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE LEVELS AND SERVICE CREDITS</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INTRODUCTION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The objectives of the Service Levels are to ensure that the Services are of a consistently high quality, delivered to time and budget, and meet the requirements of the Customer.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Levels for the Services are set out in Appendix 3-A to this Schedule 3 and as may subsequently be updated in accordance with the provisions of the Agreement. Critical Service Levels are those Service Levels with Service Credits allocated to them. The initial contract Service Credit Allocation is shown in Appendix 3-A.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to clause 10.5 (Service Levels), the Service Provider acknowledges that its failure to meet a Service Level may have a material adverse impact on the business and operations of the Customer. Accordingly, the Service Provider agrees that any such failure will be required to be remedied in accordance with paragraph&#160;1.4.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Performance Standards (or any of them, including any Expected Service Level) are not achieved, then without prejudice to the Customer's rights under the Agreement, the Service Provider shall (at no additional charge): </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">advise the Customer immediately;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">investigate, assemble and preserve pertinent information with respect to the cause(s) of the problem, including performing a root cause analysis of the problem, an initial summary of the initial findings of which shall be delivered to the Customer in writing within five (5) Business Days following the report of the failure, with the full details then being provided to the Customer </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:144px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">in writing within fifteen (15) Business Days following the report of the failure or, in each case, such other time periods as are mutually agreed by the Parties (provided always that in the absence of agreement the default periods herein shall apply); </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">advise the Customer, as and to the extent requested by the Customer, of the status of remedial efforts being undertaken with respect to such problem and update the Customer's Contract Manager of the status of the remedial efforts on a daily basis; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">minimise the impact of and correct the problem (including using all operational processes available to it to restore performance such as utilisation of any additional resourcing capacity)</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">and begin meeting the affected Performance Standard as soon as reasonably practicable;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">take appropriate preventative measures with the objective that the problem does not reoccur; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of any failure to meet the same Expected Service Level for [***], in order to remedy or seek to avoid the risk of the Service Provider failing the Expected Service Level in subsequent months, upon notification from the Customer, permit the Customer and/or its nominated representative to remedy the failure, if the Service Provider has not done so within a reasonable time of being required to, in which case the provisions of clause 32 shall apply. Without prejudice to generality of 1.4.1 to 1.4.5 above, in this event the Service Provider must produce an action plan within 1 working week from the 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;months failure, detailing how they will address this failure (including the application of additional resources if required). Any additional resources required to meet the Service Level will be provided at no additional cost to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of any failure to meet the same Expected Service Level for a Critical Service Level for [***] the Service Provider failing the Critical Service Level in subsequent months, upon notification from the Customer, permit the Customer and/or its nominated representative to remedy the failure, if the Service Provider has not done so within a reasonable time of being required to, in which case the provisions of clause 32 shall apply .&#160; In this event the Service Provider must produce an action plan, within 1 working week from the 3rd months failure, detailing how they will address this failure (including the application of additional resources if required).&#160; Any additional resources required to meet the Expected Service Level will be provided at no cost to the Company.&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.5</font></div></td><td style="vertical-align:top;padding-left:17.333333333333332px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-17.333333333333332px;"><font style="font-family:Arial;font-size:10pt;">Service Credits are calculated pursuant to paragraph&#160;5 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide and use monitoring tools and procedures as are reasonably necessary to measure and report upon its performance of the Services, and in particular as required by paragraph&#160;2 below. The Service Provider will provide the Customer with sufficient information in order to demonstrate the levels of service that are being provided by the Service Provider are in accordance with the Service Levels. This will include but not be limited to providing the raw data without any filtering, manipulation, or impact of agreed Relief Events applied.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide the Customer with the details as to the levels of performance relevant to the Service Levels in writing on a monthly basis or as otherwise agreed in writing, together with all supporting information reasonably required by the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Save as set out in paragraphs&#160;6, 7 and 8 below, any changes to this Schedule&#160;3 shall be made pursuant to the Contract Change Control Procedure. Unless otherwise specified in a signed Change Control Note, measurement and reporting against amended Service Levels shall commence with effect from the date which the relevant Changes take effect.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">SERVICE LEVEL OBSERVATION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For each Service Level there shall be a:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Level description;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">required Service Levels (the &#8220;Expected Service Level&#8221;); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">measurement window.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In some cases (including for all Critical Service Levels), there may also be a minimum target level</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where a Service Level does not exist for any Service immediately prior to the Effective Date, these are considered as Type 2 Service Levels (New Service Level) in Appendix 3A.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Levels agreed at the Effective Date are set out in Appendix 3A, broken down into Existing Service Levels (Type 1) and subject to paragraph 2.10, New Service Levels (Type 2).&#160; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall accurately measure the performance of the Services and the achievement of the Service Levels and Key Performance Indicators and, where it is an inherent part of the measurement of that Service Level or Key Performance Indicator, without undue delay and in any event within no longer than 5 business days, notify the Customer of any potential issues with performance of a Third Party Service Provider. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Level regime described in this Schedule 3 for Existing Service Levels will come into effect from the Service Commencement Date for the relevant Service Tower and the Customer shall be entitled to claim Service Credits in accordance with this Schedule 3 from such date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will act in good faith and use its reasonable endeavours to provide information and service measurement data reasonably requested by the Service Provider in relation to the Service Levels for 6 months prior to the applicable Service Commencement Date for the applicable Services (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Existing Performance Data</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For Type 1 Service Levels (as set out in Appendix 3-A), the Performance Standards shall be determined as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Minimum Target Level (if applicable) shall be as set out in Appendix 3-A.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Expected Service Level shall be as set out in Appendix 3-A</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In respect of any Type 2 Service Level where the Customer has provided data pursuant to paragraph 2.6 above, the methodology set out in paragraph 2.10.4 shall be applied to determine the Expected Service Level and, where appropriate the Minimum Target Level.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">&#32;In respect of any Service Level, where:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer has detailed the Service Level in Appendix 3-A (Service Level Type 2) but no and/or less than 6 months&#8217; of Existing Performance Data has been provided prior to the date of the applicable Service Commencement Date in accordance with paragraph 2.6; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Level is subject to a proposal in accordance with paragraph 2.2;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">then the Service Level shall be deemed to be a New Service Level and the baselining methodology in paragraph 2.10 shall apply. </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The baselining methodology set out below will be used in relation to all New Service Levels:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Level Observation Period</font><font style="font-family:Arial;font-size:10pt;">&#8221; shall be the six (6) month period following the completion of the applicable Service Commencement Date, during which the Service Provider shall measure and report upon its performance against the New Service Levels;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">during the Service Level Observation Period, the Service Provider shall meet the applicable Interim Minimum Target Levels and Interim Expected Service Levels. Service Credits shall not apply to the New Service Levels for the duration of the Service Level Observation Period.&#160; The Interim Minimum Target Levels and Interim Expected Service Levels shall only apply during the Service Level Observation Period and failure to achieve them shall not, in and of itself, result in the application of any contractual remedy, including Service Credits, Step In and/ or termination;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Interim Minimum Target Levels and Interim Expected Service Levels shall be as agreed by the Parties fifteen (15) working days prior to Ramp-Up commencement or Service Commencement Date (as set out in Appendix 1 of Schedule 8 (Transition and Transformation), the Parties shall refer this matter for resolution in accordance with the Dispute Resolution Procedure;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">on expiry of the Service Level Observation Period, the baselining results will comprise the Service Level Performance for each month and accordingly for each Service Level there shall be six (6) data points (i.e. one data point reflecting the Service Level Performance for each month).&#160; The Performance Standards for each New Service Level shall be determined as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Minimum Target Level shall be the lower of: (i) the fourth (4</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">th</sup></font><font style="font-family:Arial;font-size:10pt;">) data point from the top of the six (6) data points; and (ii) a reduction of four (4) percentage points from the applicable Expected Service Level;&#160;and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:144px;"><font style="font-family:Arial;font-size:10pt;">(ii) </font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Expected Service Level shall be the second (2</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">nd</sup></font><font style="font-family:Arial;font-size:10pt;">) data point from the top of the six (6) data points.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">notwithstanding the determination of the Performance Standards for New Service Levels in accordance with this paragraph 2.10, if required by the Customer, the Parties shall agree a service improvement plan via the Contract Change Control Procedure. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree there shall be no measurement or verification of the Existing Service Levels (Service Level Type 1) and they shall apply from the applicable Service Commencement Date.   </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The following are worked examples of the Performance Standards for New Service Levels determined in accordance with the methodologies set out in paragraphs 2.10.4(i) and 2.10.4(ii) above:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of paragraph 2.10.4(i) if the data points for the six (6) month period, in descending order, are 99%, 98%, 97%, 96%, 94%, 92%; the fourth (4</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">th</sup></font><font style="font-family:Arial;font-size:10pt;">) data point from top is 96% and a reduction of four (4) percentage points from the applicable Expected Service Level (i.e. second (2</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">nd</sup></font><font style="font-family:Arial;font-size:10pt;">) data point from top = 98%) is 94%. In this case, the Minimum Target Level would be 94%, which is the lower of the two (2) figures. In the above example, if the fourth (4</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">th</sup></font><font style="font-family:Arial;font-size:10pt;">) data point from top was 93% and a reduction of four (4) percentage points from the applicable Expected Service Level (i.e. second (2</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">nd</sup></font><font style="font-family:Arial;font-size:10pt;">) data point from top = 98%) remained unchanged at 94%, the Minimum Target Level would be 93%, which is the lower of the two (2) figures; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in Appendix 3-A where no Minimum Target Level is specified this is deemed to be the same as the Expected Service Level.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COMMENCEMENT OF POST-TRANSFORMATION SERVICE LEVELS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider has delivered or will deliver a Transformation activity, then the Existing Service Level for the applicable Services may change. The Service Provider must propose changes to Existing Service Levels or propose New Service Levels which shall apply automatically from the next Measurement Window completion of the relevant Committed Transformation Project.  The provisions of paragraph 4 shall apply to the Post-Transformation Service Levels immediately from such date. Any changes to Existing Service Levels and/or any New Service Levels will be agreed in advance in the Transformation Plan and additionally be subject to the Contract Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">MEASUREMENT AND REPORTING </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for monitoring its performance against all of the Service Levels and shall maintain adequate technical and organisational procedures and reasonable and auditable tools to enable it to do so. The Customer reserves the right to measure the Service Provider's performance. In the event of a discrepancy between the Service Provider's measurement and the Customer's measurement, the Customer's measurement shall prevail except to the extent of manifest error or in the event that the Customer&#8217;s data set is not statistically significant,  provided that, where the difference between the two measurements is in excess of five per cent (5%), the Service Provider shall have the opportunity to present to the Customer, within five (5) Business Days, evidence to support and justify the accuracy of its measurement, which the Customer shall consider in good faith, but if the Service Provider is unable to demonstrate to the Customer's reasonable satisfaction that the Customer's measurement is incorrect, the Customer's measurement shall prevail. The relevant data volumes to ensure statistical significance for measuring applicable Service Levels will be set out in the Procedures Manual. Where there is insufficient volume of data to ensure statistical significance for measuring applicable Service Levels, the Parties will agree to extend the period of measurement to a reasonable period to enable the measurement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Levels measured on a "time to perform" basis shall be measured from the time the relevant process is logged as measured by the date stamp of the work item, or the time the relevant work item is received by the Service Provider, whichever is earlier as further described in the Procedures Manual from time to time. The applicable process for logging and therefore date and time stamp will be via the relevant Service Management system ([***]) or email receipt. Should [***] be unavailable, then other appropriate means of notification will be used as determined by the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">At the end of each month (and in any event within five (5) Business Days thereafter), the Service Provider shall submit a detailed report setting out performance against Service Levels during that month, including setting out details of any Service Credits payable during that month in respect of any Service Failures (a </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">"Service Level Report"</font><font style="font-family:Arial;font-size:10pt;">). The Service Provider will enable a self-service dashboard from [***] to enable the Customer to review Service Level progress on a weekly basis.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider fails to produce and deliver a Service Level Report in respect of a particular month within the relevant timescale, either at all or in a format and without the level of detail required to enable the Customer to understand the Service Provider's performance in respect of the Service Levels for that month, the Service Provider will be deemed to have failed to achieve the Expected Service Level in respect of the affected Service Levels.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider may amend the reporting of performance data as a result of a specific Relief Event subject to clause 21. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Levels shall only apply to the forecast volumes agreed pursuant to paragraph 18 of Schedule 10</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In each Service Level Report, the Service Provider's performance shall be shown as follows:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of any Service Levels where performance is in excess of or equal to the Expected Service Level, performance shall be shown as "green";</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of any Service Levels where performance is less than the Expected Service Level but greater than the Minimum Target Level, performance shall be shown as "amber"; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of any Service Levels where performance is less than the Minimum Target Level, performance shall be shown as "red".</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition, the Service Provider shall note the impact of each Relief Event applied to the Service Level performance reporting.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In respect of any Service Levels where the Service Provider's performance is below the Expected Service Level (i.e. "amber" or "red") during the relevant Measurement Period, then, without prejudice to the Customer&#8217;s other rights and remedies, the provisions of paragraph 1.4 shall apply.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In respect of any Critical Service Levels where the Service Provider's performance is below the Expected Service Level (i.e. "red") during the relevant Measurement Period, then Service Credits shall accrue in accordance with paragraph 5 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that the following events shall be Material Service Failures for the purposes of clause 36.4.7 (Termination for Cause):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider incurs maximum Service Credits three times or more in a six (6) month period;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">subject always to paragraph 7.2 below (Maximum Number of Critical Service Levels), the Service Provider failing to achieve 3 or more of the Minimum Target Levels applicable to Critical Service Levels (provided always that this right shall only apply in respect of those Minimum Target Levels in respect of which the Service Level Observation Period has either expired or did not apply) for three (3) consecutive months or in four (4) or more months within any period of six (6) consecutive months.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Without prejudice to the Customer&#8217;s other rights and remedies, where a termination right arises pursuant to paragraph 4.10 above, the Customer shall have six (6) months within which it may exercise its termination right. The Customer agrees that if it does not so exercise its termination right, then its ability to invoke its right to terminate shall lapse unless a new right of termination has arisen </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CALCULATION OF SERVICE CREDITS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Credits shall be calculated as set out in paragraphs&#160;5.2 to 5.6 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If more than one Service Failure has occurred in a single month, the Service Credits to be credited in respect of that month shall be the aggregate of each of the Service Credits as calculated in accordance with paragraphs&#160;5.3 to 5.6 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to paragraph 5.6 below, Service Credits will be calculated against those Critical Service Levels where a Service Failure has occurred. Should the Service Failure be the result of a Third Party Provider, the Service Provider will be granted an exception for that Service Failure and it will not count towards the calculation of Service Credits</font><font style="font-family:inherit;font-size:11pt;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The quantum of the Service Credit applying to each Critical Service Level will be calculated on a straight line basis between the Minimum Target Level and Expected Service Level for that Critical Service Level using the following formula:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">See graphical representation below:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;"><img src="aspen20itoschedule03s_image1.gif" alt="aspen20itoschedule03s_image1.gif" style="height:333px;width:592px;"></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">&#32;The following worked example demonstrates how the Service Credit regime operates. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">5.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Example 1: One Critical Service Level is failed. The Charges for the Run Services for the relevant month are $[***]. The At Risk Amount ([***]% of the Charge for the relevant month) is therefore $[***].  The Minimum Target Level is [***]% and the Expected Service Level is [***]%. The Service Credit Allocation is [***]%. The achieved Service Level for the Measurement Period is [***]%. The Service Credit is:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The maximum Service Credit in this example is $[***]. The minimum Service Credit is zero. No negative Service Credits which accrue for over performance.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">5.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Example 2: 3 Critical Service Levels are failed.  The Charges for the Run Services for the relevant month are $[***]. The At Risk Amount ([***]% of the Charge for the relevant month) is therefore $[***]k.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During month A, all Service Levels have been achieved except for:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:180px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:11pt;padding-left:144px;"><font style="font-family:inherit;font-size:11pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:132%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">SD-13 which has a minimum target level of [***]% and an expected service level of 85%. The Pool % for this Service Level is [***]%. The achievement in the measurement period is [***]%.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:180px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:11pt;padding-left:144px;"><font style="font-family:inherit;font-size:11pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:132%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">INF-10 which has a minimum target level of [***]% and an expected service level of [***]%. The Pool % for this Service Level is [***]%. The achievement in the measure period is [***]%</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:180px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:11pt;padding-left:144px;"><font style="font-family:inherit;font-size:11pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:132%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">AM-2 which has a minimum target level of [***]% and an expected service level of [***]%. The Pool % for this Service Level is [***]%. The achievement in the measurement period is [***]%</font></div></td></tr></table><div style="line-height:132%;padding-bottom:14px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Credits due are calculated as:</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:170px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:12pt;padding-left:144px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;padding-left:21.333333333333332px;"><div style="line-height:132%;text-align:justify;font-size:12pt;text-indent:-21.333333333333332px;"><font style="font-family:Arial;font-size:10pt;">SD-13&#160;&#160;&#160;&#160;$[***] x [***]% as the achievement is below the minimum target level = $[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:170px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:12pt;padding-left:144px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;padding-left:21.333333333333332px;"><div style="line-height:132%;text-align:justify;font-size:12pt;text-indent:-21.333333333333332px;"><font style="font-family:Arial;font-size:10pt;">INF-10 </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:170px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:12pt;padding-left:144px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;padding-left:21.333333333333332px;"><div style="line-height:132%;text-align:justify;font-size:12pt;text-indent:-21.333333333333332px;"><font style="font-family:Arial;font-size:10pt;">&#32;AM-2&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:14px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:170px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:12pt;padding-left:144px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;padding-left:21.333333333333332px;"><div style="line-height:132%;text-align:justify;font-size:12pt;text-indent:-21.333333333333332px;"><font style="font-family:Arial;font-size:10pt;">TOTAL Service Credit payable in that month is $[***] + $[***] + $[***] = $[***]</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider has a Service Failure in respect of the same Critical Service Level, more than three (3) times in a rolling twelve (12) month period, then in respect of subsequent Service Failures of that Critical Service Level, the Service Credit applicable shall be the percentage of the overall At Risk Amount set out in the table at Appendix 3-A in the column headed "Service Credit Allocation. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider's actual performance against a Critical Service Level is at or below the level described in the "Minimum Target Level" column of the table set out at Appendix&#160;3-A then the Service Credit applicable to that Critical Service Level pursuant to paragraph&#160;4 shall be applicable for that failure to achieve the Minimum Target Level. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Notwithstanding the foregoing provisions, the amount of Service Credit actually payable to the Customer with respect to all Service Failures occurring in a single Measurement Period under the Agreement shall not exceed, in total [***] per cent ([***]%) of the Charges for the Services due for the relevant Measurement Period (</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">"At Risk Amount"</font><font style="font-family:Arial;font-size:10pt;">). Accordingly, whilst it will be notionally possible on the basis of the total Service Credit Allocations to incur Service Credits in excess of [***] per cent ([***]%) of the At Risk Amount, the Service Provider shall not be required to credit the Customer with more than [***] per cent ([***]%) of the At Risk Amount in respect of any given Measurement Period.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGES TO SERVICE LEVELS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The maximum Service Credit Allocation percentage that the Customer can allocate to any single Critical Service Level is thirty per cent ([***]%).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall have the right to request an adjustment of the Service Credit Allocations between the relevant Critical Service Levels on giving written notice to the Service Provider and such changes will be agreed via the Contract Change Control Procedure as set out in this Agreement. Any such adjustments shall happen no more than once per Calendar Quarter. Such changes will take effect so as to apply to the Measurement Period after the Measurement Period in which the change was agreed by the parties. Such changes shall not however result in an increase which takes the total Service Credit Allocation higher than [***] per cent ([***]%).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall have the right to request to promote a Key Measure to become or replace a Critical Service Level on giving written notice to the Service Provider, such that the Key Measure is then classified as a Critical Service Level, provided that such changes shall not however result in a net increase which takes the total Service Credit Allocation higher than [***] per cent ([***]%). In this regard, the Customer shall be required to demote Critical Service Levels to Key Measures or reduce the Service Credit Allocation assigned to individual Critical Service Levels before it may promote Key Measures to Critical Service Levels if doing so would result in a net increase which takes the total Service Credit Allocation higher than [***] per cent ([***]%). Any such promotions will be agreed via the Contract Change Control Procedure as set out in this Agreement. Any such promotions shall happen no more than once per Calendar Quarter. Such changes will take effect so as to apply to the Measurement Period after the Measurement Period in which the change was agreed by the parties. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">ADDING NEW SERVICE LEVELS </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">No more than once in a Calendar Quarter, the Customer shall have the right to request to add one (1) or more new Critical Service Levels on giving written notice to the Service Provider and such changes will be agreed via the Contract Change Control Procedure as set out in this Agreement. Any new Critical Service Levels and Key Measures shall be determined in accordance with paragraph 7.3 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that there will be no more than [***] Critical Service Levels per Service Tower at any one time, except for Service Desk and Infrastructure Management which shall have a maximum of [***].  If the promotion of new Critical Service Levels takes the total number of Critical Service Levels per Service Tower beyond the limitation set out in this paragraph 7.2 the Customer shall demote any one or more of the existing Critical Service Levels to comply with this paragraph 7.2.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For any new Critical Service Levels or Key Measures added, the appropriate Expected Service Level and Minimum Target Level (as applicable) will be determined as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">7.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">where at least six (6) months of consecutive Service measurements exist (as measured by the Customer or Service Provider) prior to the date of agreement for a particular Service, the Critical Service Level or Key Measure (as applicable) shall be established by taking the mean of the Service measurements achieved during each consecutive month in that six (6) month period. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For example, if the measurements for a Service were 98%, 97%, 100%, during a three (3) month period, the new Expected Service Level would be 98.5% (i.e. the mean of the three (3) measurements); or</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">7.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">where no Service measurements exist for a particular Service, the Parties shall attempt to agree on a Critical Service Level or Key Measure (as applicable) commitment using industry standard measures (including, but not limited to, measures provided by third party experts such as Compass, Gartner, Hackett, Meta and Ovum) or data from a comparable Critical Service Level or Key Measure. If the Parties are unable to agree upon a Critical Service Level or Key Measure under this paragraph&#160;7.3.2 then the following shall apply:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">within ninety (90) days after the Customer's notification that it requires a new Critical Service Level or Key Measure, the Service Provider shall begin providing monthly measurements of its performance of the applicable Services against such new Critical Service Level or Key Measure (as applicable); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">after six (6) or more actual monthly Service measurements are provided by the Service Provider, the Customer may at any time request in writing that paragraph&#160;7.3.1 above be used to establish the Service Level or Key Measure (as applicable). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer is adding a Critical Service Level, such changes shall not result in a net increase which takes the total Service Credit Allocation higher than [***] per cent ([***]%). In this regard, the Customer shall be required to demote Critical Service Levels to Key Measures or reduce the Service Credit Allocation assigned to individual Critical Service Levels before it may add the new Critical Service Levels if doing so would result in a net increase which takes the total Service Credit Allocation higher than [***] per cent ([***]%).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">CONTINUOUS IMPROVEMENT</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Without prejudice to the generality of clause 11 (Service Improvement), the Parties agree that the Service Levels and Key Measures should be modified during the Term to reflect the concept of continuous improvement. To accomplish this, Service Levels and Key Measures will be modified each Contract Year. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider exceeds an Expected Service Level six (6) times in a Contract Year, the Customer shall be entitled to reset that Expected Service Level to the average of the actual performance. Such adjustments shall automatically take effect at the beginning of the Contract Year, immediately following the Contract Year in which the Service Provider's performance exceeded the Expected Service Level on the basis described in this paragraph&#160;8.2 unless otherwise agreed in writing by the Customer. The Minimum Target Level shall also be increased so as to keep the same proportionate difference as between the [Expected Service Level and Minimum Target Level as existed prior to the adjustment in the Expected Service Level. Notwithstanding the foregoing, no single increase to a Expected Service Level for any twelve-month period shall exceed [***] per cent ([***]%) of the difference between absolute/[***]% and the then-current level.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CO&#8209;OPERATION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Without prejudice to the generality of clause 14 (Cooperation and Third Party Contracts), the Service Provider agrees that the achievement of the Service Levels by the Service Provider may require the co&#8209;ordinated, collaborative effort of other service providers, vendors and other third parties who contract with the Customer. The Service Provider's Contract Manager will provide a single point of contact for the prompt resolution of all Service Failures. Similarly, the Service Provider will reasonably co&#8209;operate Swith the Customer and other service providers in their attempts to resolve service problems in relation to the services those service providers are providing to the Customer.  The Customer acknowledges that the Service Provider is not contractually responsible for such Third Party Service Providers, vendors or others and therefore any failure by such parties shall not count as a failure of the Service Provider.  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s53de799e0ac24564b62d07b2b79bb1ad"></a></div><div style="line-height:120%;padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 3&#8209;A</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;<br>SERVICE LEVELS</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div><div><a name="s010cfd913f2b4a6b8a37f0d49c4d1fcd"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 4</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASSUMPTIONS AND DEPENDENCIES</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INTRODUCTION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule 4 (Assumptions and Dependencies) details the relevant assumptions and dependencies which the Parties agree apply to the provision of the Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASSUMPTIONS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The dates associated with the Milestones described in Appendix 8-A and the Service Provider&#8217;s commitment in clause 3.6 to backdate the charging benefits for services contracted under the Legacy Agreements to 1 September 2018 assume that this Agreement (or a binding letter of intent that gives the Service Provider full commercial cover for its exposure arising in relation to commencing Transition) is signed on or before 31 August 2018 and people related consultation activities commence during the week commencing 3 September 2018.  The Parties acknowledge that any delay in signing the Agreement or a binding letter of intent beyond 31 August 2018 will  require revision of all dates prior to signature of the Agreement . Where the Agreement is signed on or before 3 September 2018, a subsequent failure by the Customer to commence the people consultation activities during the week commencing 3 September will trigger the application of clause 21 (Customer Dependencies), including a review of the impact on transition dates of such delay, reflecting that the statutory nature of such consultation activities limits the ability of the Service Provider to mitigate the consequences of such delay.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider has designed its solution on the assumption that there will be a maximum additional 10% of effort (covering administration service requests, ad hoc reporting and finance support) for all non-ticketed activities. [***]. These will be tracked and measured on a quarterly basis.  If the effort on non-ticketed activities exceeds 10% of the total effort, the Customer will work with the Service Provider to agree and implement initiatives designed to reduce this to maximum 10%. The Service Provider agrees that any excess above 10% will, under no circumstances, impact the prices as defined in Schedule 10, the Services as defined in Schedule 2 or the Service Levels as defined in Schedule 3 throughout the duration of the Agreement. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will provide reasonable access to appropriate resources from the Customer&#8217;s business and IT communities. During the transition period, this will be mutually agreed in writing during detailed transition planning. For the Run Services and Change Management Services generally, this will be either as set out in the relevant Annex of Schedule 2 or the Customer will provide reasonable access provided the Service Provider provides a reasonable notice period. For Change Projects, the requirement will be described in the relevant agreed Statement of Work or Work Request where applicable.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the provision of the Catalogue Item &#8216;End User Devices&#8217; described in Appendix 10-K to Schedule 10, the Service Provider will provide these Services on a next business day basis. The transportation cost </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:85px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">of any end user devices will be in addition to the price provided in the Service Catalogue. Then Service Provider will use the most cost effective means of transportation including utilising the Customer&#8217;s existing transportation commercial arrangements where the Customer permits and facilitates this. All spend will be approved in advance via the workflow process built into the request management system.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DEPENDENCIES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:26px;"><font style="font-family:Arial;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:26px;"><font style="font-family:Arial;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">From the relevant Service Commencement Date, where required in order for the Service Provider to adhere to the measurement and reporting requirements of Schedule 3, the Customer will ensure that there are adequate licenses to extend the Customer tools to monitor non-production environments where Service Levels and/or KPIs are required to be measured. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider is utilising Customer owned licences for tools, the Customer will ensure it holds sufficient licences on the relevant Service Commencement date to deliver the Services as defined in Schedule 2, Annex 1 (Common Services) Section 3.4. The Service Provider will monitor the usage and ongoing requirements for such licences and provide a report (at least on a quarterly basis) to detail whether the number of licences is required to increase or decrease.  The Service Provider will use its reasonable efforts to manage its too licence usage efficiently and to minimise tool licence requirements.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In order for the Service Provider to deliver the Services as defined in Schedule 2 Annex 2 (Infrastructure Services) and Annex 3 (Operations and Service Delivery), the Customer will provide, either directly or via third parties providing break-fix services, the requisite spare devices to enable the services to be delivered. The Service Provider will be responsible for defining the level, type and quantities of spare devices that are required to deliver the services in line with Schedule 2 (Service Descriptions) and Schedule 3 (Service Levels). There is an obligation on the Service Provider to ensure that the Customer is notified in good time as to when it needs to order spares to ensure no negative impact on service and that is uses its reasonable efforts to use the spares inventory efficiently and to minimise Customer spares inventory spend. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will ensure the required hardware models and infrastructure (as described in Schedule 2 Annex 2, 3 and 7) will be provided for performing Image Maintenance activities. The Service Provider will provide reasonable notice to the Customer to ensure that Image Maintenance activities are maintained in line with Schedule 2 (Service Descriptions) and Schedule 3 (Service Levels).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider is responsible for managing Third Party Providers pursuant to Schedule 14 (Service Integration and Management), the Customer will provide the relevant contractual information to the Service Provider to facilitate this. This will include hours of cover, assets supported, service level agreements and operating level agreements. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In order for the Service Provider to deliver the Transition Plan, the following Transition related dependencies are required to be delivered by the Customer in line with the relevant dates provided in the Transition plan described in Schedule 8 Appendix 1.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will assign a Transition Manager to manage the Customer obligations and any incumbent third party provider obligations to the transition process, as described in the Transition Plan.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will provide access to appropriate tools, database, servers and document repository to enable knowledge transfer for the in-scope services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will make available all appropriate resources from the Customer&#8217;s business and IT communities, key stakeholders, documentation (including SoPs and Run Book), tools, databases and servers as reasonably required by the Service Provider both within a reasonable period in advance of, and during the Transition phase.  It is the Service Provider&#8217;s responsibility to notify the Customer in good time to enable them to meet this obligation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will manage necessary internal communications pertaining to Transition activities, provided that the Service Provider notifies the Customer of what is needed to be communicated and within a reasonable and appropriate time period to not impact the Transition Plan.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer anticipates realising savings enabled by the Service Provider&#8217;s delivery of the Services then, because the Parties have agreed to deem certain cost savings as direct losses pursuant to clause 34.5.6, for the purposes of any claim made in reliance on clause 34.5.6, the actions that the Customer will need to have taken in order to realise those savings will: (i) for Run Services be those Customer Dependencies documented in this Schedule and Appendix 8-A (Transition and Committed Transformation Plan); and (ii) for Change Services be agreed in writing (in an SOW or other agreed appropriate means) and specifically identified in such document as Customer Dependencies.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:37px;"><font style="font-family:Arial;font-size:10pt;">3.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">3.11.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sa30bddc84d4a4f75b94d5fd6d329a5d9"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 5</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUB-CONTRACTOR LIST AND SERVICE PROVIDER TOOLS</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Pursuant to clause 17 (Subcontractors), the entities listed below are recognised as being Approved Sub-Contractors. It is acknowledged that this list may be updated from time to time pursuant to clause 17.</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:20%;"></td><td style="width:20%;"></td><td style="width:20%;"></td><td style="width:20%;"></td><td style="width:20%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">S. No.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Entity Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Scope of Services responsible from</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Locations service provided from</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;padding-top:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:2px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to engaging the Approved Sub-Contractors referenced above the Customer recognises that the Service Provider will [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] a range of Service Provider Tools (both Service Provider owned and third party) and COTS Vendor items in connection with its provision of the Services, including those referenced below. Such use is recognised to not amount to subcontracting for the purposes of clause 17 and the status of each such item for the purposes of the Agreement is set out below. </font></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:23%;"></td><td style="width:27%;"></td><td style="width:27%;"></td><td style="width:23%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">S No.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Tool Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">IP Owner</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Agreement Status</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">1</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;background-color:#ffffff;color:#222222;font-weight:bold;">COTS Vendor &#8211; Schedule 19 applies</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:23%;"></td><td style="width:27%;"></td><td style="width:27%;"></td><td style="width:23%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">2</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:12px;padding-top:25px;text-align:justify;padding-left:120px;text-indent:-72px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;background-color:#ffffff;">[</font><font style="font-family:inherit;font-size:12pt;background-color:#ffffff;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;background-color:#ffffff;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:25px;padding-bottom:12px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:12px;text-align:justify;padding-left:120px;text-indent:-72px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;background-color:#ffffff;font-weight:bold;">Third Party owned  Service Provider Tool &#8211; no access / use by Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">3</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;background-color:#ffffff;font-weight:bold;">Third Party owned  Service Provider Tool &#8211; no access / use by Customer</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">4</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Cognizant</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider owned Service Provider Tool &#8211; no access / use by Customer</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.890625%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:23%;"></td><td style="width:27%;"></td><td style="width:27%;"></td><td style="width:23%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">5</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:12pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Cognizant</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Service Provider owned Service Provider Tool &#8211; no access / use by Customer</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s2d6d9bec69a441628437de75ac7f9023"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 6</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">STANDARDS AND POLICIES </font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Notwithstanding any other statements elsewhere in this Schedule 6, where Customer Standards and Policies and Customer Location Policies</font><font style="font-family:Arial;font-size:11pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;">impose obligations, requirements or restrictions on the Customer, the Service Provider shall comply as though the Service Provider were referred to under the relevant Customer Standards and Policies</font><font style="font-family:Arial;font-size:11pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;">and Customer Location Policies</font><font style="font-family:Arial;font-size:11pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;">rather than the Customer, to the extent applicable to the Service Provider&#8217;s obligations under this Agreement.  </font></div><div style="line-height:120%;padding-bottom:8px;padding-top:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">LIST OF CUSTOMER STANDARDS &amp; POLICIES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.3046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:13%;"></td><td style="width:63%;"></td><td style="width:24%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reference</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Document Title</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Date</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">1.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Aspen Group Data Quality Management Policy (3266_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">February 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">2.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Aspen Group Underwriting Risk Policy (3676_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">3.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Aspen US Cybersecurity Policy (3720_0)2018_04_03 14_46_05</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">August 28, 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">4.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Aspen US Information Security and Cybersecurity Program (3717_1)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">August 28, 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">5.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Anti Money Laundering and Counter Terrorist Financing Policy (647_5)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">15 June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">6.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Business Continuity Policy (3500_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">19 June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">7.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Compliance User Guide (3489_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">4 June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">8.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Conflicts of Interest Policy (1114_4)2018_01_22 14_58_16</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">10 March 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">9.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Disclosure Policy (3490_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">26 July 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">10.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group End User Computing Policy (3713_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">23 January 2018</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">11.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Financial Crime &amp; Notification Policy (1279_3)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">15 June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">12.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Fit and Proper Policy (3499_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">13.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Gifts and Hospitality Policy (492_7)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">12 April 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">14.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Information Classification Policy (3375_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">30 May 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">15.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group IT Acceptable Use Policy (2744_7)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">09 October 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">16.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Outsourcing Policy (3566_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">08 June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">17.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Procurement Policy (3372_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">16 May 2017</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">18.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Information Security Password Standards (1898_2)</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">July 2015</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.3046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:13%;"></td><td style="width:63%;"></td><td style="width:24%;"></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reference</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Document Title</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Date</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">19.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Information Security Policy (3585_2)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">June 2018</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">20.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Operational Risk Policy (3312_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">April 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">21.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Travel and Expenses Policy (3643_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">November 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">22.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Control Process (901_18) </font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">February 6 2014</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">23.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cyber Policy</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">August 2015</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">24.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Anti-Bribery Policy (489_9)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">12 January 2018</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">25.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Claims Risk Policy (3678_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">June 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">26.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Data Protection Policy (399_7)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">08 March 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">27.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Group Disclosure Policy (3490_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">26 July 2017</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">28.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT Operations Incident Management Process (2747_0)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">07 June 2016</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">29.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Third Party Minimum Security Standards January 2016</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">7 January 2016</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">30.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT Operations Problem Management Process (915_4)2018_02_13 09_02_50</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">13 February 2018</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">31.</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk Policy and Procedures (623_-1)2018_02_13 09_01_04</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">October 26, 2006 (as revised on 6</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">&#160;</sup></font><font style="font-family:Arial;font-size:10pt;">June 2013)</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">HEALTH AND SAFETY STANDARDS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall strive to continuously improve its health and safety performance by implementing appropriate measures to promote health and safety in the workplace and reduce the risk of accidents, including:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">putting in place programs to protect workers from overexposure to chemical, biological and physical hazards, as well as physically demanding tasks;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">making safety information relating to hazardous materials available to train and educate workers; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">identifying and assessing emergency situations in the workplace and implementing appropriate plans and response procedures to minimise their impact.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider acknowledges that it has been supplied with a copy of the Customer's current rules regarding health and safety. When working at the Customer&#8217;s Locations, the Service Provider agrees to comply with these rules, and any additional rules made known to the Service Provider from time to time by the Customer, together with all applicable statutory rules and regulations regarding such matters. The Service Provider shall ensure that the Service Provider Personnel also comply with these rules and regulations together with all reasonable Customer requirements concerning conduct at the Customer's premises.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party shall notify the other of any health and safety hazards at the Customer's premises of which it becomes aware. The Service Provider shall draw these hazards to the attention of those personnel engaged in the performance of the Services at the Customer's premises and shall instruct such persons in connection with any necessary associated safety measures.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ENVIRONMENTAL STANDARDS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall strive to continuously improve its environmental performance and reduce its negative environmental impact, including:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">3.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">minimising the consumption of energy and natural resources;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">3.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">reducing waste and promoting recycling and the use of recycled materials;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">3.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">avoiding the use of hazardous materials where possible;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">3.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">putting in place systems to ensure the safe handling, movement, storage, recycling, reuse or management of waste, air emissions and wastewater discharges; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">3.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">putting in place systems to prevent and mitigate accidental spills and releases to the environment.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUPPORT FOR CUSTOMER CORPORATE RESPONSIBILITY POLICIES </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In support of the Customer&#8217;s endeavours to achieve its own corporate responsibility objectives, the Service Provider shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">upon request by the Customer, promptly provide a copy of the Service Provider&#8217;s current &#8220;Policy on Sustainability and Corporate Responsibility&#8221;;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">identify a single point of contact within the Service Provider organisation for all corporate &#8221;integrity initiatives&#8221;; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">4.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">at the Customer&#8217;s request, allow the Customer or an independent third party (subject to a confidentiality agreement entered into by such party, and subject to the Service Provider&#8217;s approval of such third party which shall not be unreasonably withheld) to perform an audit on the implementation of the corporate responsibility obligations set out herein.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s3b09f757a2444e338f3be9ee37fe4760"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 7</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SECURITY - IT AND PHYSICAL <br></font></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;text-indent:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><a name="s8c5ed500b1c64d7a8e8f6815be094f80"></a></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 8</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION AND TRANSFORMATION</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OVERVIEW</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will perform the activities, for the Transition, Committed Transformation and Future Transformation of the Services in accordance with the requirements of this Agreement generally and this Schedule and its Appendices and in particular:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in relation to Transition and Committed Transformation, the Service Provider will, replace the services currently being provided by the Customer with the Services including by separating the services to be replaced by the Services from any retained services or activities that are to remain with the Customer Group and/or its other suppliers and migrating all aspects of the Services to the Service Provider in accordance with Part A of Appendix 8-A (Transition Deliverables, Dependencies and Milestone Dates) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;) and with Part B of Appendix 8-A (Committed Transformation Deliverables, Dependencies and Milestone Dates) (the </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Committed Transformation Services&#8221;</font><font style="font-family:Arial;font-size:10pt;">), so that each applicable aspect of the Services is performed from the relevant Milestone Dates specified in the Transition Plan and/or the Committed Transformation Plan, as applicable;  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in relation to Future Transformation, the Service Provider will perform the Future Transformation of the relevant Services pursuant to which the Services shall be improved and/or the Charges reduced in accordance with the terms of Appendix 8-B (Future Transformation Principles) (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transformable Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;), so that the Transformed Services commence being performed from the relevant Milestone Dates specified in the Transformation Plan;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provided that the Customer invites the Service Provider&#8217;s representatives, the Service Provider will participate in all Customer internal and external meetings co-ordinating other programme transition and transformation activities as may be reasonably required by the Customer in order to ensure that the performance of its Transition, Committed Transformation and Future Transformation obligations can be effectively integrated and co-ordinated with such other activities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider will perform Transition, Committed Transformation and Future Transformation Services concurrently or separately as required to meet the requirements of this Agreement in accordance with the dates agreed in Appendices 1 and 2. The Parties accept that the dates in Appendices 1 and 2 may change in line with the Customer&#8217;s priorities and any changes will be addressed via an appropriate change control mechanism (which shall be the Contract Change Control Procedure in the event of any potential delay which may impact any of the target Service Commencement Dates); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the charges for Transition, Committed Transformation and Future Transformation shall be only those included in the Charges referenced in Schedule 10 (Pricebook, Charges and Invoicing) or a SOW (in respect of Future Transformations) and accordingly no additional costs or expenses beyond the Charges referenced in Schedule 10 (Pricebook, Charges and Invoicing) (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charges</font><font style="font-family:Arial;font-size:10pt;">&#8221;) shall be charged to the Customer in connection with Transition, Committed Transformation and Future Transformation unless otherwise agreed pursuant to a SOW, the Contract Change Control Procedure and/or due to the operation of clause 21 (Customer Dependencies); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">without prejudice to its obligations elsewhere in the Agreement and any rights or remedies the Customer may have, and in accordance with clause 7 (Transition) of the Agreement, advise the Customer as to any issues that may impact the Transition, Committed Transformation, Future Transformation and/or the completion of the Milestones and propose solutions where appropriate.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will take such steps, and perform such services and functions, (other than the applicable Customer Dependencies) as are necessary so that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">each of the Transition, Committed Transformation and the Future Transformation Services and each part of them are delivered to the agreed timescales, cost forecasts and level of required quality (as evidenced by acceptance of the relevant Key Milestones and/or Deliverables);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Transition Services (and any relevant aspects of the Committed Transformation Services) are performed so as to ensure that there is smooth and cost-effective transfer of service to the Service Provider and so that the exit criteria specified in sections 4.4, 5.1, 6.2, 7.1.3, 7.3.3, 7.4.4, 7.5.4, 7.6.4, 7.7.3, 7.8.3, 7.10.3 of Appendix 8-A are met;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">each of the Transition Tasks to be completed during Transition are completed, meet any relevant Transition Acceptance Criteria (it being acknowledged that agreeing the same will be an early Deliverable of Transition) and, where applicable and agreed, pass the Transition Acceptance Tests by the Task Completion Date (acknowledging that it is not the intention of the Parties that every Transition Task will be subject to Transition Acceptance Tests, however in the absence of Transition Acceptance Tests, the Service Provider will seek to minimise any impact on the business of the Customer while performing the Transition Tasks);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">each of the Committed Transformation and/or Future Transformation Tasks to be completed during Committed Transformation and/or Future Transformation are completed, meet any relevant Committed Transformation and/or Future Transformation Acceptance Criteria (it being acknowledged that agreeing the same will be an early Deliverable of each Transformation Project) and, where applicable and agreed, pass the applicable Acceptance Tests by the Task Completion Date (acknowledging that it is not the intention of the Parties that every Transformation Task will be subject to Acceptance Tests);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">subject to the Customer&#8217;s failure to meet any directly applicable Customer Dependencies, each of the Key Milestones to be completed during Transition, Committed Transformation and/or Future Transformation are completed, meet the applicable Acceptance Criteria, and pass the applicable Acceptance Tests by their respective Milestone Dates;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Transformed Services meet the criteria specified in specified in sections 9.6, 10.7, 11.7, 12.7, 13.7, 14.7 and 15.7 of Appendix 8-A are met;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">such steps, services and functions are designed with the objective to minimise the internal and third party costs incurred by the Customer in relation to Transition, Committed Transformation and Future Transformation (including costs incurred with any Outgoing Service Provider or Customer subcontractor) in so far as is reasonably possible;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(viii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider will ensure that any outages required as part of Transition, Committed Transformation or Future Transformation: (i) are always notified in writing to and approved by the Customer in advance; (ii) are minimised; and (iii) occur only during &#8216;applicable maintenance windows&#8217; or at times agreed between the Parties in writing; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ix)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">there is minimal disruption to the Services during each of Transition, Committed Transformation and Future Transformation and minimal impact on the Customer&#8217;s business (including its personnel and customers), save for any disruption agreed between the Parties in the Transition Plan and/or relevant Transformation Plan or otherwise.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Parties agree that in interpreting the obligations of the Service Provider in relation to the Transition, Committed Transformation and the Future Transformation Services:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Transition, Committed Transformation and Future Transformation Services described in this Schedule, its Appendices, the Transition Plan and applicable Transformation Plan:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">are intended to memorialise the key high level tasks and responsibilities which the Service Provider will assume in order to assume responsibility for the provision of the Services in an </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:144px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">orderly and efficient way and transition and / or transform them as agreed. However, these descriptions are not intended to serve as an exhaustive or exclusive list of all of the Service Provider&#8217;s obligations with respect to Transition, Committed Transformation or Future Transformation and the Service Provider shall perform all things ancillary or incidental to such obligations to achieve the overall objectives set out in this Schedule, the Transition Plan, each Transformation Plan and elsewhere in the Agreement provided such activities are also required for the completion of Transition, Committed Transformation or Future Transformations (and are not an agreed Customer Dependency); and</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">that, accordingly, the interpretation provisions set out in clauses 4.3 and 4.4 of the Agreement shall apply with the term &#8220;Services&#8221; interpreted to mean Transition, Committed Transformation or Future Transformation Services as applicable and that the remaining terms of paragraph 1.1.3 shall apply to address any practical implications of applying those sections to the Transition, Committed Transformation and Future Transformation Services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">there shall be no measurement periods or validation of the Services in order for the Service Provider to satisfy itself that it can provide the Services in accordance with the Performance Standards except as provided for in Schedule 3 (Service Levels and Service Credits). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Risk</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will perform Transition, Committed Transformation and Future Transformation in such a manner, and take such steps as are needed, to minimise, to the extent reasonably possible, any operational risk to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider shall create and maintain a risk register and risk management plan, to which the Customer may input, (or, if it is agreed by the Parties to be more practicable, three, one for each of Transition, Committed Transformation and Future Transformation) that identifies all risks to Transition, Committed Transformation and Future Transformation and includes an up to date register of all Transition, Committed Transformation and Future Transformation issues including, without limitation, identifying and detailing the technical, commercial and delivery risks of Transition, Committed Transformation and Future Transformation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider shall identify risk mitigation strategies, take preventative measures, manage the Transition, Committed Transformation and Future Transformation risk register(s) created pursuant to paragraph 1.2.2 above, and develop contingency plans consistent with a prudent approach to management of Transition, Committed Transformation and Future Transformation and in accordance with Good Industry Practice, and to enable the Service Provider to meet the applicable Milestones in the event that a Transition, Committed Transformation and/or a Future Transformation risk materialises. In such event, such risk shall be managed in accordance with paragraphs 6 and 7 of this Schedule as applicable.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider shall identify to the Customer on an ongoing basis throughout the process of Transition, Committed Transformation and Future Transformation, any relevant risk mitigations that the Service Provider believes the Customer can help to mitigate. This will include any risks identified by the Customer, for example, risks identified by the Customer in other Customer programmes. The Customer shall only be responsible for risk mitigation activities identified in the risk register that the Customer agrees are within its control and that are identified as Customer Dependencies at the time of agreeing the mitigation.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Resources</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Unless expressly stated otherwise in this Agreement as a Customer Dependency specific to Transition or Transformation, the Service Provider will provide all of the Equipment, Software and other resources as are necessary to implement the Transition, Committed Transformation and/or Future Transformation. Save to the extent specifically set out in Schedule 10 (Pricebook, Charges and Invoicing), the Service Provider shall do this at no additional charge to the Customer.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Restrictions on Future Transformation</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will perform Future Transformation in accordance with the following (together with any other restrictions specified in this Agreement):</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:46px;"><font style="font-family:Arial;font-size:12pt;">1.4.1</font></div></td><td style="vertical-align:top;padding-left:46.666666666666664px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-46.666666666666664px;"><font style="font-family:Arial;font-size:12pt;">subject to changes made to the Future Transformation Documentation in accordance with paragraph 1.5.4, changes will conform to the Contract Change Control Procedure;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:46px;"><font style="font-family:Arial;font-size:12pt;">1.4.2</font></div></td><td style="vertical-align:top;padding-left:46.666666666666664px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-46.666666666666664px;"><font style="font-family:Arial;font-size:12pt;">the Service Provider must provide no less than two (2) weeks&#8217; prior notice to the Customer&#8217;s nominated representative before the planned start date of Future Transformation Services at a Customer Location; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:46px;"><font style="font-family:Arial;font-size:12pt;">1.4.3</font></div></td><td style="vertical-align:top;padding-left:46.666666666666664px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-46.666666666666664px;"><font style="font-family:Arial;font-size:12pt;">Future Transformation Services will be subject to the Customer&#8217;s change freeze calendar (if any) in force as at the applicable Services Commencement Date and notified to the Service Provider. Where the Customer changes the freeze calendar, any resulting impact on the Future Transformation Services shall be agreed through the Contract Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition, Committed Transformation and Future Transformation Documentation&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Appendix 8-A (Transition and Committed Transformation Deliverables, Dependencies and Milestone Dates) sets out the following as of the Effective Date:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the agreed Milestone Dates applicable to Transition and Committed Transformation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">which of those dates are designated as &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Milestones</font><font style="font-family:Arial;font-size:10pt;">&#8221;;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the key deliverables to be delivered during Transition (and, to the extent relevant, Committed Transformation) to demonstrate that the Service Provider is equipped to take on the provision of the relevant element of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">certain transition tasks to be performed by the Service Provider as part of Transition (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Tasks</font><font style="font-family:Arial;font-size:10pt;">&#8221;) and Committed Transformation (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Committed Transformation Tasks</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Customer Dependencies to be performed by the Customer in respect of Transition and Committed Transformation, in addition to those in Schedule 4 (Customer Dependencies); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Acceptance Criteria applicable to confirming each Transition Task and Committed Transformation Task and that Transition and Committed Transformation has been completed and the Service Provider is ready to commence the provision of the Services and Key Milestones; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the high level Acceptance Test process to be complied with to confirm that each Transition Task and/or Committed Transformation Task and the applicable aspect of Transition, Committed Transformation or a Key Milestone meets the applicable Acceptance Criteria (such process to be set out in further detail in the Deliverable Acceptance Document).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Appendix 8-B (Future Transformation Principles) sets out key principles which will apply to any Future Transformations.&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The &#8220;</font><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Transition, Committed Transformation and Future Transformation Documentation</font><font style="font-family:Arial;font-size:12pt;">&#8221; will include the documents referred to in paragraphs 1.5.1 and 1.5.2 along with such other documentation as is agreed between the Parties during Transition, Committed Transformation and Future Transformation including pursuant to paragraph 7.2. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Subject always to paragraph 3.2.2, either Party will be entitled to propose changes to the Transition, Committed Transformation and Future Transformation Documentation. Whether the Customer or the Service Provider propose the change to the Transition, Committed Transformation and Future Transformation Documentation, the Service Provider will create a first draft of the amended Transition, Committed Transformation and Future Transformation Documentation and the Service Provider will submit such first draft to the Customer within ten (10) Business Days of the change being proposed. The Customer will consider the draft of the proposed change and, within ten (10) Business Days of the receipt of the proposed change, provide comments on the draft change to the Service Provider. The Service Provider will produce a final version of the Transition, Committed Transformation and Future Transformation Documentation based on the Customer&#8217;s comments and as agreed between the Parties. Notwithstanding this paragraph 1.5.4, either Party may require any change to the Transition, Committed Transformation and Future Transformation Documentation to be made in accordance with the Schedule 13 (Contract Change Control Procedure).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Notwithstanding paragraph 1.5.4, until completion of both Transition and then Future Transformation, the Service Provider will maintain the Transition, Committed Transformation and Future Transformation Documentation so that the Transition, Committed Transformation and Future Transformation Documentation remains up to date and continues to address the impact of issues identified by either Party.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DEPENDENCIES&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Dependencies &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Customer will use Commercially Reasonable Efforts to perform the Customer Dependencies related to Transition, Committed Transformation or Future Transformation (as applicable) by the times specified in Appendix 8-A (Transition and Committed Transformation Deliverables, Dependencies and Milestone Dates) or a SOW agreed in respect of a Future Transformation, or if a time is not specified, within a reasonable period, both Parties having consulted with each other regarding what would be a reasonable period of time in the circumstances. If the Customer fails to meet a Customer Dependency, despite using its Commercially Reasonable Efforts, then clause 21 (Customer Dependencies) of the Agreement applies.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">As of the Effective Date, the Customer Dependencies related to Transition and Committed Transformation are listed in full in Parts A and B of Appendix 8-A (Transition and Committed Transformation Deliverables, Dependencies and Milestone Dates) respectively. As at the Effective Date there are no Future Transformations.</font><font style="font-family:Arial;font-size:12pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Changes to the Customer Dependencies&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">In producing the first draft of any change to the Transition, Committed Transformation and Future Transformation Documentation in accordance with paragraph 1.5.4, the Service Provider will articulate any obligations on the Customer or any changes required to the Customer Dependencies specified in the original Transition, Committed Transformation and/</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:12pt;">or Future Transformation Documentation (including their timing). Any such proposed change will be subject to the Customer&#8217;s agreement (not to be unreasonably withheld and to be made in accordance with the criteria set out in paragraph 1.5.4) and the Customer will notify the Service Provider whether it agrees to the proposed change when providing comments on the first draft of the changes to the relevant Transition, Committed Transformation and Future Transformation Documentation in accordance with paragraph 1.5.4. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Without prejudice to its duty to perform the Customer Dependencies agreed as at the Effective Date, the Customer will only be required to perform additional Customer Dependencies if it has agreed such Customer Dependencies pursuant to the Contract Change Control Procedure. In reviewing potential new or additional Customer Dependencies, the Parties recognise that given the due diligence undertaken by both the Service Provider and the Customer, the Customer can only be expected to perform new or additional Customer Dependencies where:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">they can practically be performed by the Customer (or an existing subcontractor of the Customer); and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">such additional Customer Dependencies would not have been reasonably contemplated by the Parties at the point at which the applicable Customer Dependencies set out in, as applicable Parts A and B of Appendix 8-A (Transition and Committed Transformation Deliverables, Dependencies and Milestone Dates), or a SOW in respect of Future Transformations were agreed.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Not used.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Customer is to perform any additional Customer Dependencies then it will perform such Customer Dependencies within the agreed timescale.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Failed Customer Dependencies &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Customer fails to perform a Customer Dependency by the relevant time, then the provisions of clause 21 (Customer Dependencies) of the Agreement shall apply.</font><font style="font-family:Arial;font-size:12pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">MILESTONE DATES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Milestone Dates&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Unless adjusted in accordance with paragraph 3.2:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the overall Milestone Dates applicable to Transition will be as specified in the Transition Plan; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the overall Milestone Dates applicable to Committed Transformation will be as specified in the Committed Transformation Plan; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the overall Milestone Dates applicable to Future Transformation will be as specified in the applicable SOW. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The terms of clause 5 (Delay) of the Agreement shall apply to the provision of Transition, Committed Transformation and Future Transformation activities by the Service Provider. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Changes to Milestone Dates&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Either Party may propose changes to the Future Transformation Milestone Dates in accordance with the process for changing the Transition, Committed Transformation and Future Transformation Documentation set out in paragraph 1.5.4.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Parties recognise however that the timing of Transition is such that Changes to the Milestone Dates for Transition and/or Committed Transformation may only take place in exceptional circumstances by reference to the Contract Change Control Procedure. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition and Committed Transformation Schedule&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will comply with the schedule for Transition and Committed Transformation set out in the Transition Plan and Committed Transformation Plan. The Service Provider recognises the crucial importance of a timely and effective Transition and Committed Transformation process.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider agrees that without prejudice to any other rights or remedies of the Customer any failure by the Service Provider to fulfil any of its obligations with respect to Transition in accordance with the dates set out in the Transition Plan and Committed Transformation Plan shall be dealt with in accordance with clauses 5 (Delay) and 10.1 to 10.4 (LDs, Saving Commitments and Holdback) of the Agreement. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Scheduling of Future Transformation Services &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The order in which the Transformable Services are to be Transformed from time to time by the Service Provider will be agreed between the Parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider agrees that without prejudice to any other rights or remedies of the Customer any failure by the Service Provider to fulfil any of its obligations with respect to Future Transformation in accordance with the dates set out in the relevant Transformation Plan shall be dealt with in accordance with clause 5 (Delay) of the Agreement and that, in addition, the Parties may agree through the Contract Change Control Procedure that Liquidated Damages or Service Credits may apply in relation to failures to achieve Key Milestones for Future Transformation on a case by case basis. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Except as set out in this Schedule, the Service Provider will follow the Transformation Plan forming part of the Future Transformation Documentation in scheduling Future Transformation Services and any change to this list will be subject to the Customer&#8217;s approval, such approval not to be unreasonably withheld. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Customer requires a change in accordance with this paragraph 3.4, then:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider will use Commercially Reasonable Efforts to re-schedule the activity as requested;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any change to the Future Transformation Milestone Date resulting from the change will be made in accordance with paragraph 3.2; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any change to the Charges will be made in accordance with Schedule 13 (Contract Change Control Procedure).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Changes to Future Transformation Rates&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Customer may, from time to time, require the Service Provider to freeze or reduce the rate of Future Transformation.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Customer requires the Service Provider to freeze or reduce the rate of Future Transformation, then if such freeze or reduction was due to a failure in Future Transformation by the Service Provider, including:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">repeated failures in Transforming the Transformable Service that have not yet been resolved; or&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a problem with the Transformed Services that has not yet been resolved,&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">then the Future Transformation Milestone Dates will be changed as a result of such freeze or reduction but there will be no impact on the Charges, except as provided for in clause 5 (Delay) of the Agreement. Otherwise, any changes to the Future Transformation Milestone Dates will be addressed in accordance with paragraph 3.2.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Customer reserves the right, acting reasonably, to freeze Future Transformation if any of the Future Transformation Acceptance Tests have not been successfully completed, and the Customer is of the reasonable opinion that to continue with Future Transformation before such Future Transformation Acceptance Tests have been successfully completed would cause an unacceptable level of adverse impact on the Customer&#8217;s business.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ACCEPTANCE TESTING&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Acceptance Criteria and Acceptance Tests for Transition and Committed Transformation (including those for each Transition and Committed Transformation Task) are set out in Parts A and B of Appendix 8-A (Transition and Committed Transformation Deliverables, Dependencies and Milestone Dates) respectively.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Acceptance Criteria and Acceptance Tests for each Future Transformation Task (where applicable and agreed) and Key Milestones shall be agreed pursuant to the terms of Appendix 8-B (Future Transformation Principles). &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The objectives of performing the Acceptance Tests pursuant to this Schedule are:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in relation to the Acceptance Tests for Transition: to verify that the Service Provider is able to commence the provision of the Services and, subject to any staff transfer that takes place pursuant to Schedule 17 (Human Resources Provisions), perform the in-scope activities being performed by the Customer resources involved in the provision of the services being replaced by the applicable Services</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in relation to either of the Acceptance Tests for Committed Transformation or the Future Transformation: to verify that the Transformable Services have been Transformed such that they meet the applicable Committed Transformation or Future Transformation Acceptance Criteria.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Prior to the occurrence of each Transition Milestone Date, Committed Transformation Milestone Date or, for Future Transformation, each Task Completion Date (where the Parties have agreed that the Service Provider will perform Future Transformation Acceptance Tests) and Future Transformation Milestone Date, the Service Provider will develop and submit to the Customer, for the Customer&#8217;s comment, such comment to be provided within five (5) Business Days, a final version of the relevant Acceptance Test Plan. The plan will detail the Acceptance Tests to be performed and the associated Acceptance Criteria for the same.&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Tests&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">For each of Transition, Committed Transformation and Future Transformation, the Service Provider will perform the Acceptance Tests and the Customer may elect to attend any such Acceptance Tests.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will complete such Acceptance Tests in accordance with the agreed Acceptance Test Plan and the relevant Acceptance Criteria, to demonstrate that:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">all functions, features and / or facilities provided by the Services are operating in accordance with the applicable requirements set out in the applicable Description of Services (which, where the Acceptance Tests related to Future Transformation, may have been amended to reflect the intended outcome of the Future Transformation Services concerned); &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the relevant Services perform in accordance with any applicable Performance Standards; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">it has no negative impact (other than as agreed in the Acceptance Criteria) on the wider Customer Environment; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the security requirements are being met in accordance with Schedule 7 (Security &#8211; IT and Physical).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Acceptance Test for stage one testing will take place on the dates and at the times set out in the Deliverable Acceptance Documents and on the dates agreed between the Parties following stage one Acceptance for all subsequent test stages. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will record the results of all Acceptance Tests performed.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Other than any tools or resources to be provided by the Customer as part of the Customer Dependencies, the Service Provider will provide appropriate Tools and other resources required to complete the Acceptance Tests at its own cost.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Within five (5) Business Days of each Acceptance Test, the Service Provider will provide to the Customer a report summarising the results of the relevant Acceptance Test including a detailed description of any failure to meet the relevant Acceptance Criteria and any remedial action taken. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Within five (5) Business Days of receiving a report from the Service Provider pursuant to paragraph 4.2.6 which states that the relevant Acceptance Test was passed, the Customer will review the results and having satisfied itself, in its reasonable opinion, that the Acceptance Criteria have been met, the Customer will provide written confirmation to the Service Provider whether:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the relevant Transition Task or Committed Transformation Task (where applicable and agreed);&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Transition of the applicable element of the Services (if applicable); &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the relevant Future Transformation Task (where applicable and agreed); or &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestone, </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">has been accepted or if the applicable Acceptance Test has not been passed. If it has not been passed, the Customer&#8217;s notice of any failure shall provide a description of the failure in a manner reasonably sufficient to allow the Service Provider to identify it.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Where the Customer has failed to sign off the Deliverable Acceptance Document for the Transition of the relevant element of the Services (if applicable), Task (where applicable and agreed) or Key Milestone (whether or not the relevant item has passed the relevant Acceptance Tests) within five (5) Business Days of the due date for Acceptance, the Service Provider may write to the Customer requesting such notice within five (5) Business Days, making clear that the Transition of the relevant element of the Services (if applicable), Task (where applicable and agreed) or Key Milestone identified in its notice shall be deemed to have been accepted if the Customer&#8217;s written notice is not received within the following five (5) Business Days. If such notice is still not forthcoming at the end of this period, the Transition of the relevant element of the Services (if applicable), Task (where applicable and agreed) or Key Milestone identified in the notice shall be deemed to have been accepted and the Service Provider shall be entitled to invoice for any payments made conditional upon achieving such acceptance. Such deemed acceptance shall however be without prejudice to the Customer&#8217;s rights in respect of any latent defects later discovered in the relevant items which could not reasonably have been discovered by the Customer, had its anticipated Acceptance Tests of the relevant Deliverable or Milestone been completed.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Failure of an Acceptance Test&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If an Acceptance Test is not passed, the Service Provider will investigate the cause of the failure at its own cost and expense. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If an Acceptance Test is not passed, then the Service Provider will provide the Customer (or the Customer will provide the Service Provider, in the event that the Customer regards the Acceptance Test as failed pursuant to paragraph 4.2.6) with written details of why the Acceptance Test was failed and the Customer shall designate the failure in the Customer&#8217;s reasonable opinion as either &#8220;minor&#8221; or &#8220;material&#8221;.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If a failure is designated &#8220;minor&#8221;, then the Deliverable or Milestone shall be deemed to be accepted, but the failure must be rectified by the Service Provider free of charge within ten (10) Business Days, and to the Customer&#8217;s reasonable satisfaction unless otherwise agreed by the Parties. However, the Customer reserves the right to withhold acceptance under this section if the aggregate number of minor failures exceeds either the level agreed for any given Deliverable or Milestone or, in the absence of such agreement, the level that the Customer, acting reasonably, deems to be appropriate, bearing in mind the scope, complexity and importance of the matters being subject to the Acceptance Test concerned.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If a failure is designated &#8220;material&#8221;, then the Customer shall have the option on written notice either to (as applicable) reject the Transition of the relevant element of the Services (if applicable), Task (where applicable and agreed) or Key Milestone until the failure is rectified or to accept the Transition of the relevant element of the Services (if applicable), Task (where applicable and agreed) or Key Milestone in accordance with paragraph 4.3.5 below. If the Customer elects not to accept a failed Acceptance Test pursuant to clause 6.8, the Service Provider will promptly correct any such failures free of charge to the Customer. When it believes that it has made the necessary corrections, the Acceptance Test will be repeated in accordance with paragraph 4.2.1. If the Service Provider fails to secure acceptance within four (4) weeks of first commencing the same (or such other time period as is agreed in writing by the Parties, provided always that in the case of Future Transformation, agreement to longer time frames suggested by the Service Provider shall be at the Customer&#8217;s sole and absolute discretion), the Customer may:&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">if the failure relates to Transition or Committed Transformation, terminate this Agreement in whole or in part pursuant to clause 36 of the Agreement; or &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">if the failure relates to a Future Transformation, paragraph 4.4 below shall apply.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Customer elects to accept any aspect of Transition, Committed Transformation or Future Transformation that has not passed its applicable Acceptance Tests notwithstanding that a &#8220;material&#8221; failure exists within the same, such acceptance shall be conditional on the Parties&#8217; Transition, Committed Transformation or Future Transformation Managers (as applicable) meeting and:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in the case of Transition or Committed Transformation agreeing an equitable basis of compensation for the Customer to reflect such failure; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">such reductions shall be without prejudice to the Customer&#8217;s rights and remedies which accrued prior to the Customer&#8217;s acceptance including, in the case of Future Transformation, the payment of any liquidated damages or Service Credits related to late achievement of a Future Transformation Milestone.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will not commence performance of the Services (and accordingly the Service Commencement Date shall be delayed and Transition shall not be completed) until:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Transition Acceptance Tests and all applicable Committed Transformation Acceptance Tests are passed and approved by the Customer in accordance with paragraph 4.2.7 or 4.2.8 (or the Customer accepts the Transition or Committed Transformation Milestone in accordance with paragraph 4.3.5); or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Customer otherwise approves the commencement of the Services (which approval shall be granted at the Customer&#8217;s sole and absolute discretion).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will not commence performance of the Transformed Services until:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Future Transformation Acceptance Tests are passed and approved by the Customer in accordance with paragraph 4.2.6 or 4.2.8 (or the Customer accepts the Transformed Services in accordance with paragraph 4.2.7); or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Customer otherwise approves the commencement of the Transformed Services (such approval not to be unreasonably withheld).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Service Provider is prevented from completing an agreed element of Transition, delivering a Task or Key Milestone and the same is excused pursuant to clauses 31 (Force Majeure) or 21 (Customer Dependencies) of the Agreement, then: &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Customer will, having consulted with the Service Provider and acting reasonably, extend the date for delivery of the same by a reasonable period that reflects the impact of such Force Majeure Event or failure and the Service Provider will deliver the same by such revised date; or&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in the case of the commencement of the Services on the applicable Milestone Dates for Transition, Committed Transformation and/or Future Transformation, the Service Provider will commence performing on such Milestone Date (as applicable), those Services or Transformed Services (as applicable) that it is able to perform and will continue performing the Services in accordance with, as relevant, clauses 31 (Force Majeure) or 21 (Customer Dependencies) of the Agreement.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will demonstrate to the Customer&#8217;s reasonable satisfaction (via the passing of Acceptance Tests in respect of Key Milestones) prior to the relevant Milestone Date applicable to:&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transition and/or Committed Transformation that all relevant Tasks or Key Milestones have been met and it is ready to perform the relevant aspect of the Services and is confident the internal Customer function and / or Outgoing Service Provider provided function (as applicable) may cease its provision of the services to be replaced by the Services; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Future Transformation that all relevant Tasks or Key Milestones (including any applicable Future Transformation Milestone Dates) have been met and that it is ready to commence performing the relevant Transformed Services.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Failure to Meet Milestone Dates &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If a Key Milestone has not passed the applicable Acceptance Tests by the relevant Milestone Date (as such Milestone Date may be extended in accordance with paragraph 3.2), then: without prejudice to the Customer&#8217;s other rights and remedies under this Agreement, including the right to seek to recover as damages any incremental costs it may have incurred arising due to the delay pursuant to the terms of this Agreement, the Service Provider will provide such additional resources as are reasonably necessary to complete the same as soon as reasonably possible thereafter.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION AND COMMITTED TRANSFORMATION PLAN IMPLEMENTATION&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Without prejudice to the generality of its obligations under this Schedule the Service Provider will:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">implement the Transition and Committed Transformation Plan and perform all Transition Services and Committed Transformation Services in accordance with the timeframes specified in the Transition and Committed Transformation Plan including the Milestone Dates;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">work constructively with the Customer, and relevant third parties to implement the Transition and Committed Transformation Plan; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">appoint a dedicated team of Service Provider Personnel to support and manage Transition and Committed Transformation and ensure that that team continues to be involved and available as required to assist with post-Transition queries and issues that arise after the Service Commencement Date. The Service Provider agrees that without prejudice to the generality of its obligation under this paragraph iii), certain Service Provider Personnel involved in Transition and Committed Transformation have been identified as Key Personnel in Schedule 18 (Key Personnel) (or will be so identified pursuant to its terms) and that such Key Personnel shall be subject to a minimum assignment period that covers the entire period of Transition and the period of twelve (12) Months following the applicable Service Commencement Date.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Managers&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall appoint suitably qualified &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Managers</font><font style="font-family:Arial;font-size:10pt;">&#8221;, provided that the Customer has a right to veto the Service Provider&#8217;s proposed appointment in accordance with clause 15 (Personnel) of the Agreement. The Transition Managers shall also manage the provision of Committed Transformation. While certain individual Transition Managers may be designated &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Committed Transformation Managers</font><font style="font-family:Arial;font-size:10pt;">&#8221;, references to Transition Managers in this Schedule shall be deemed to include any individual appointed as a Committed Transformation Manager, albeit such individuals shall also comply with all obligations identified herein as applying to Transformation Managers.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Transition Managers shall:&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">assure the planning and management of Transition and Committed Transformation; &#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">ensure buy in for the Transition and Committed Transformation at all levels of the Service Provider;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">provide input and guidance in relation to the Transition and Committed Transformation planning process;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">work with the Customer&#8217;s Transition Manager(s) to identify and ensure delivery of all contractual Deliverables during the Transition period and, if different any applicable Committed Transformation period; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">work with the Customer&#8217;s Transition Manager(s) to apply Transition and Committed Transformation assurance and budget management controls;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">ensure that any Service Provider resources required for Transition and Committed Transformation are made available;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">keep the Service Provider management apprised of progress, risks, issues and exceptions; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">be responsible for the Service Provider's performance of the Transition Services and the Committed Transformation Services, which shall include:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">responsibility for the day to day management of the Transition Services and the Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">management and the production of the required activity plans (which shall be consistent with and support the Transition and Committed Transformation Plans) and any updates to the Transition and Committed Transformation Plans and / or this Agreement resulting from the Transition Services and the Committed Transformation Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">management, direction and motivation of the Transition and Committed Transformation team(s);&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">progressing and monitoring the Transition Services and the Committed Transformation Services and completing within budget;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">management of Transition and Committed Transformation risks, including the development of contingency plans;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">responsibility for overall progress and for the use of resources, and initiation of corrective action where necessary;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">responsibility for Changes which impact on Transition and Committed Transformation including, where required, the management of the same pursuant to the process referred to at paragraph 1.5.4 above and/or the Contract Change Control Procedure;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(viii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">liaising with the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] or its appointed project assurance roles to assure the overall direction and integrity of the Transition and Committed Transformation; </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ix)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">preparation of Transition and Committed Transformation closedown documentation and agreement of the same with the Transition and Transformation Services Board;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(x)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">responsibility for planning and control of the Transition Services and the Committed Transformation Services and transfer of services from the Customer, its subcontractors and any Outgoing Service Providers to the Service Provider;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(xi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">responsibility for Transition and Committed Transformation administration;&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(xii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">ensuring that the Service Provider fully engages in all communications relating to Transition and Committed Transformation;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(xiii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">liaising with the Customer, any Outgoing Service Providers and any other of the Customer&#8217;s third party suppliers or account managers; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(xiv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">liaise as necessary (which shall be at least weekly) with the Customer&#8217;s Transition Manager.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Transition Obligations&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">During the Transition period, the Service Provider shall carry out its obligations specified elsewhere in this Agreement as obligations that are to be carried out during the Transition period including:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">ensuring that the requirements of Appendix 8-A (Transition and Committed Transformation Deliverables, Dependencies and Milestone Dates) are carried out in a timely manner and in any event in accordance with the timescales specified therein; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">ensuring that the Services can be performed in accordance with Schedule 2 (Service Descriptions) on or before relevant Service Commencement Date.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">producing a first draft of the Exit Plan in accordance with Schedule 15 (Exit Plan and Service Transfer Arrangements), such Exit Plan to be updated within ninety (90) days of each Service Commencement Date and submitted to the Customer in accordance with paragraph 2.1 of Schedule 15 (Exit Plan and Service Transfer Arrangements); and &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">undertaking the other service performance management readiness activities reasonably required to meet the requirements of Schedule 3 (Service Levels and Service Credits),&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition, the general obligations of the Parties as set out in this Agreement shall (for the avoidance of doubt), apply during Transition and Committed Transformation unless it is expressly specified that a specific obligation is to take effect at a later date. Where the Service Provider is obliged to agree details of any element of the Services, the Performance Standards, Service Measures, Service Levels, Service Credits, KPIs, and / or any other matter with the Customer, the Parties agree to act reasonably and to ensure that any of their requirements are consistent with the terms of the applicable part of this Agreement (including, in particular, Schedule 3 (Service Levels and Service Credits)) and Good Industry Practice.&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION AND COMMITTED TRANSFORMATION SPECIFIC GOVERNANCE&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Introduction&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Schedule 12 (Governance and Service Management) sets out the joint governance structures that apply to this Agreement. This paragraph 6 defines additional governance arrangements relating specifically to the Transition Services and the Committed Transformation Services and which shall apply during Transition and Committed Transformation only.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Parties agree that for Future Transformation and for project management related aspects of Transition and Committed Transformation, paragraph 7 shall apply also.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition and Transformation Services Board&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Transition and Transformation Services Board is the forum where representatives of the Customer (including the Customer&#8217;s Transition Manager), the Service Provider and other relevant third parties (as appropriate) meet to review the Transition Services and the Committed Transformation Services. The Transition and Transformation Services Board </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:12pt;">shall be chaired by the Customer&#8217;s overall Transition Manager or the Customer&#8217;s senior manager.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider representation at the Transition and Transformation Services Board shall, as a minimum, be the relevant Service Provider's Transition Manager, the relevant Service Provider Service Delivery Manager, and other Service Provider Personnel as required for the effective operation of the Transition Services Board or specifically requested by the Customer.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider shall produce Transition Services and Committed Transformation Services progress reports (the format and content of which shall be agreed by the Parties, such agreement not to be unreasonably withheld or delayed) and issue these to the relevant Customer&#8217;s Transition Manager at least three (3) Business Days prior to each meeting of the Transition and Transformation Services Board.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The aims of the Transition and Transformation Services Board are to:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">review progress of the Transition Services and the Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">identify and resolve Transition Services and Committed Transformation Services related issues;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">identify and plan for the mitigation of risks associated with the Transition Services and the Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">review Change Requests related to Transition Services and Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">track developments and changes arising in relation to the Transition and Committed Transformation from events outside the Transition and Committed Transformation Plans and Transition Services and Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide overall direction and guidance to the Transition Services and the Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">accept the closure of the Transition Services and the Committed Transformation Services once all Milestones have been concluded to the reasonable satisfaction of the Customer and all related issues resolved; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(viii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">inform the Steering Committee of the acceptance and completion of all Transition Services and Committed Transformation Services and request the approval of the Steering Committee to close the Transition and Transformation Services Board based on the acceptance and completion of Transition and completion of Transition Services and Committed Transformation Services.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Transition and Transformation Services Board will:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide assurance that the Transition and each Committed Transformation project initiation document complies with relevant Customer standards;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">allocate responsibility for mitigating major Transition Services and Committed Transformation Services risks to the appropriate Customer or Service Provider owner;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">subject always to paragraph 2.3 of this Schedule consider material deviations from the Transition and Committed Transformation Plans;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">monitor progress against the plan through Transition Manager reporting;&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">consider requests for Changes, risks and issues. Subject to the Contract Change Control Procedure, make decisions as required and confirm Transition and Committed Transformation priorities; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">formally agree all Transition Services and Committed Transformation Services communications.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">As Transition and Committed Transformation progresses, the Transition and Transformation Services Board will:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide overall guidance and direction to the Transition Services and Committed Transformation Services;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provide an escalation point through exception management. Where one or more of the Milestones is or are likely to be impacted, the Customer and Service Provider Transition Managers will notify the Transition and Transformation Services Board and work together in good faith to agree a course of action; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">communicate with all impacted areas.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Transition and Transformation Services Board shall meet at least (as directed by the Customer) every two (2) weeks at the Customer Site (as directed by the Customer). Where so designated by the Customer, the Transition and Transformation Services Board may be split into boards to supervise Transition itself and another to supervise individual Committed Transformation projects or Tasks.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">If the Service Provider notifies the Customer in writing (which for these purposes includes notification by email) that the meeting of the Transition and Transformation Services Board is such that it requires excessive focus of the Service Provider's Transition Manager and Service Personnel who are part of Transition and Committed Transformation teams such that the Service Provider's management and progress of Transition and Committed Transformation is impeded or is in danger of being impeded, then both Parties shall, within two (2) Business Days of receipt of such notification, agree to an alternative frequency of meetings and reporting.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">MANAGEMENT OF TRANSITION, COMMITTED TRANSFORMATION AND FUTURE TRANSFORMATION&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Future Transformation Managers&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Where Future Transformations are agreed:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will appoint a senior project executive who will have overall responsibility for the management, performance and delivery of Future Transformation and who will be a dedicated escalation point of contact for the Customer in respect of Future Transformation (&#8220;</font><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Service Provider Future Transformation Manager</font><font style="font-family:Arial;font-size:12pt;">&#8221;). The Service Provider will also appoint senior project executives to have overall responsibility for the management, performance and delivery of each Future Transformation project (as appropriate).</font><font style="font-family:Arial;font-size:12pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Customer will appoint a dedicated contact point for Future Transformation in general and separate dedicated contact points for each Future Transformation project (each a &#8220;</font><font style="font-family:Arial;font-size:12pt;font-weight:bold;">Customer Future Transformation Manager</font><font style="font-family:Arial;font-size:12pt;">&#8221;).&#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Both Parties will use Commercially Reasonable Efforts to procure that any Future Transformation issues or disputes are resolved promptly by the relevant Service Provider Future Transformation Manager and the relevant Customer Future Transformation Manager, but any disputes that cannot be resolved will be dealt with in accordance with clause 49 (Dispute Resolution) of the Agreement. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">From not later than ten (10) Business Days after the Effective Date, the Service Provider will establish and provide a project office that will initially be led by the Service Provider&#8217;s Transition Manager and then, following the Services Commencement Date be led by the Service Provider Future Transformation Manager, with a team sufficiently staffed and experienced to manage Transition and Committed Transformation related projects (which shall mean those Transition and Committed Transformation Tasks and aspects of Transition and Committed Transformation Tasks as require such a level of management or are otherwise required by the Customer to be managed pursuant to the terms of this paragraph 7) and then the Future Transformation Services.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Managing and Monitoring Transition, Committed Transformation Projects and Future Transformation&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider will be responsible for managing, monitoring and implementing all Transition and Committed Transformation related projects and Future Transformation, including: &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">producing detailed project definition reports for each defined project, including:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">holding project definition workshops;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">producing draft project definition reports;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">agreeing project definition reports;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">producing draft Deliverable Acceptance Documents; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">agreeing final Deliverable Acceptance Documents;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">proactively identifying, monitoring and managing any significant risks or issues in relation to all Transition and Committed Transformation related projects and Future Transformation, including:&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">developing a risk mitigation plan for risks identified through Future Transformation;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">instituting formal risk mitigation strategies; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">taking appropriate preventive measures including by identifying and highlighting to the Customer where additional Customer Dependencies may be required and/or where a specific action (e.g. ensuring attendance of a third party at a meeting) already captured by a general Customer Dependency needs to take place; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">developing contingency plans for rapid recovery from actual or potential incidents. &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">managing (including project managing), coordinating and planning all aspects of all Transition and Committed Transformation related projects and Future Transformation (whether performed by the Service Provider or a Subcontractor, the Customer or any third party);&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">monitoring progress of all Transition and Committed Transformation related projects and Future Transformation related tasks and responsibilities (whether the responsibility of the Service Provider </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">or a Sub-Contractor, the Customer or any third party) against the Transition Plan or relevant Transformation Plan (as applicable) and promptly escalating to the Customer any failures (or potential failures) to perform any tasks or responsibilities, including failures or potential failures by the Customer to perform the Customer Dependencies or by third parties; &#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">assisting in resolving any incidents or problems arising with respect to all Transition and Committed Transformation related projects and Future Transformation; &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">defining an escalation process to be used if there is a failure in any part of all Transition and Committed Transformation related projects and Future Transformation (which for Transition and Committed Transformation Projects shall be defined by reference to the processes set out in paragraph 6);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">establishing as soon as practicable, the necessary communications and interfaces between the Service Provider, Sub-Contractors, the Customer and third parties performing services that will be replaced by the Services on the relevant Planned Milestone Date; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(viii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">where workshops are needed as a tool to deliver Transition and Committed Transformation related projects or Future Transformation, initiating, administering and leading the workshops (including providing the Customer with advance notice of the timing, location and proposed agenda for such workshops, as appropriate).&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">The Service Provider&#8217;s management and implementation of Transition and Committed Transformation related projects or Future Transformation will be subject to the Customer&#8217;s approval (not to be unreasonably withheld or delayed) and reasonable directions. The Customer may, at the Customer&#8217;s option, monitor, test and otherwise participate in Future Transformation.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">Future Transformation shall be governed pursuant to Paragraph 4 (ITO Operational Governance) of Schedule 12 (Governance and Service Management) through the ITO Delivery Board.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reports&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Future Transformation reports identified as being required in each applicable SOW. In addition, the Service Provider will provide the Customer weekly during Transition and then during any period of Future Transformation with a detailed progress report that describes the following:&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">an executive level summary of the Transition, Committed Transformation or Future Transformation progress to date, including an updated summary project plan and project highlights;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">an updated Gantt chart detailing the status of all Transition, Committed Transformation or Future Transformation activities;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">a listing of all Transition, Committed Transformation or Future Transformation Milestone Dates, including estimated time to completion, days overdue, contract completion date, actual completion date and comments and a RAG report;&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">a listing of all unresolved issues related to the execution of the Transition Plan or any Transformation Plan, including the applicable Customer Dependencies, along with due date, priority, responsible party, and an assessment of the potential and actual business impact and the impact on the Transition Plan or Transformation Plan; &#160;&#160;&#160;&#160;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">any risks and issues identified in accordance with paragraph 7.2.1(i) and the steps being taken to mitigate such risks; and&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">a forward schedule of change.&#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Meetings&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider and the Customer Future Transformation Managers will meet on a weekly &#160;&#160;&#160;&#160;basis (or as otherwise required by the Customer) during Future Transformation to review the &#160;&#160;&#160;&#160;status of Future Transformation and to procure that the objectives of Future Transformation are &#160;&#160;&#160;&#160;being met.&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION OF THE TRANSFER REGULATIONS &#160;&#160;&#160;&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transfer Regulations on Entry&#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties acknowledge that the Transfer Regulations may apply on the commencement of &#160;&#160;&#160;&#160;Services under this Agreement. The Parties will work together in good faith to manage the &#160;&#160;&#160;&#160;implications of such application in accordance with the requirements of the Transfer &#160;&#160;&#160;&#160;Regulations and Schedule 17 (HR Provisions). </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUSPENSION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer exercises its right to suspend the Transition Services and the Committed Transformation Services under clause 4.8 of the Agreement, and pursuant to clause 4.9, the following terms in this paragraph 9 shall apply (instead of clauses 4.10 and 4.11 of the Agreement). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event of suspension pursuant to clause 4.8 of the Agreement and where clause 4.9 applies:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">the Service Provider shall immediately cease the affected Transition or Committed Transformation projects (as applicable); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">where suspension takes place pursuant to clause 4.8.1 of the Agreement (suspension because of adverse impact):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall continue to charge for the Transition or Committed Transformation team (as applicable) at the applicable Rate Card day rate until the work has restarted;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Customer shall have the right to require that any Transition or Committed Transformation work suspended pursuant to clause 4.8.1 re-start at any time provided that if the suspension is longer than one (1) month, at least one (1) week&#8217;s notice is required;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Liquidated Damages and other remedies (including the right to recover committed savings pursuant to clause 10.3 of the Agreement) shall not apply during the period of delay caused by the suspension; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in the case of suspension of Transition work only, the Term and the right to recover Liquidated Damages for early termination pursuant to paragraph 25 of Schedule 10 (Pricebook, Charges and Invoicing) shall be extended by the length of the delay caused by the suspension;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">where suspension takes place pursuant to clause 4.8.2 of the Agreement (suspension for breach):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Customer shall have the right to require that any Services suspended pursuant to clause 4.8.2 re-start at any time upon at least one (1) week&#8217;s notice (or two (2) weeks&#8217; notice if the suspension continues for more than one (1) month); and </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall engage in good faith discussions with the Customer in relation to potential resolutions of the breach giving rise to the suspension but, during the period of delay caused by the suspension the Customer agrees that the Service Provider shall be relieved from any duty to pay Liquidated Damages;  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">on restarting the provision of any suspended Transition or Committed Transformation work, the Parties shall agree revised Key Milestones (and any suspended Liquidated Damages shall apply to those revised Key Milestones) and project plans. In this regard the Parties agree that the default position will be that the Key Milestones and project plans will be moved by a period equal to the period of suspension (adjusted to reflect any additional or missed public holidays and/or amended Customer requirements/ constraints) unless either Party can demonstrate that a different basis of adjustment should apply.  For the avoidance of doubt, Liquidated Damages and other contractual remedies shall apply to these new dates, once agreed; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">the period of suspension shall last no longer than three (3) months.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><a name="s52383fcf3ff4458683c0316b41a30dda"></a></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 8-A</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;TRANSITION AND COMMITTED TRANSFORMATION DELIVERABLES, DEPENDENCIES AND MILESTONE DATES</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">1</font></a><font style="font-family:inherit;font-size:10pt;">PART A &#8211; TRANSITION&#160;&#160;&#160;&#160;1</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">2</font></a><font style="font-family:inherit;font-size:10pt;">Track 0 - Operational Readiness&#160;&#160;&#160;&#160;4</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">3</font></a><font style="font-family:inherit;font-size:10pt;">Track 1 - HR TUPE&#160;&#160;&#160;&#160;9</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">4</font></a><font style="font-family:inherit;font-size:10pt;">Track 2 - Application Management Transition plan&#160;&#160;&#160;&#160;11</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">5</font></a><font style="font-family:inherit;font-size:10pt;">Track 3 - Infrastructure Management&#160;&#160;&#160;&#160;15</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">6</font></a><font style="font-family:inherit;font-size:10pt;">Track 4 - Security Services&#160;&#160;&#160;&#160;25</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">7</font></a><font style="font-family:inherit;font-size:10pt;">Track 5 - Change Delivery and COE&#160;&#160;&#160;&#160;33</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">8</font></a><font style="font-family:inherit;font-size:10pt;">PART B &#8211; COMMITTED TRANSFORMATION&#160;&#160;&#160;&#160;60</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">9</font></a><font style="font-family:inherit;font-size:10pt;">[***] Implementation&#160;&#160;&#160;&#160;61</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">10</font></a><font style="font-family:inherit;font-size:10pt;">Cloud Migration&#160;&#160;&#160;&#160;65</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">11</font></a><font style="font-family:inherit;font-size:10pt;">Network Segmentation&#160;&#160;&#160;&#160;71</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">12</font></a><font style="font-family:inherit;font-size:10pt;">Automation&#160;&#160;&#160;&#160;74</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">13</font></a><font style="font-family:inherit;font-size:10pt;">[***] implementation&#160;&#160;&#160;&#160;76</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">14</font></a><font style="font-family:inherit;font-size:10pt;">[***] implementation&#160;&#160;&#160;&#160;78</font></div><div style="line-height:120%;padding-bottom:6px;text-align:justify;text-indent:44px;font-size:10pt;"><a style="font-family:inherit;font-size:10pt;" href="#snull"><font style="font-family:inherit;font-size:10pt;">15</font></a><font style="font-family:inherit;font-size:10pt;">[***] implementation&#160;&#160;&#160;&#160;81</font></div><div style="line-height:120%;padding-bottom:6px;text-align:left;padding-left:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:Arial;font-size:14pt;">1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">PART A &#8211; TRANSITION </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider has created detailed transition and committed transformation plans to support the delivery of the Key Milestones, based on the requirements of the Customer, as provided in the Service Provider final BAFO (Best and Final Offer) proposal and confirmed during our later discussions. With the timing requests of the Customer and understanding of its IT estate, combined with our extensive transition experience, we have provided the Customer with the safest and most effective possible transition. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The transition is divided into 5 main tracks, preceded by a planning and operational readiness track. This approach enables the effective organisation of knowledge acquisition from the vast Customer portfolio. Our 5 track plan for Customer Transition with Key Milestones is depicted in the figure below:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">These tracks are explained further in the sections below.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Key Milestones for Transition are set out herein within Part A Transition of this Appendix 8-A.&#160; A detailed transition plan is set out in Appendix 8-C (Transition Plan) and is provided for information only.&#160; The Transition Plan shall be managed by the Service Provider and shall be subject to version control, with any changes to the Transition Plan to meet the Milestones to be agreed in writing between the Service Provider Transformation Manager and the Customer project manager. &#160;For the avoidance of doubt the Key Milestones take precedence over the Transition Plan and any change to Key Milestone dates are subject to the Contract Change Control Procedure. Key Milestones across all transition tracks that lead to service commencements are summarized in the table below.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:5px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.6484375%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:15%;"></td><td style="width:12%;"></td><td style="width:29%;"></td><td style="width:28%;"></td><td style="width:16%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Track</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Milestone Code</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Milestones</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Commencement Date</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Long stop Date</font></div></td></tr><tr><td rowspan="3" style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Track 2 &#8211; C</font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Application Management Transition</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td rowspan="3" style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Track 3 &#8211; D Infrastructure Management Transition</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">D2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">D5</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">D6</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:5px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.6484375%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:15%;"></td><td style="width:12%;"></td><td style="width:29%;"></td><td style="width:28%;"></td><td style="width:16%;"></td></tr><tr><td style="vertical-align:middle;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Track 4 &#8211; E </font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Security Services Transition</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">E2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td rowspan="6" style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Track 5 &#8211; F</font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change COEs</font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transition</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F0</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F1</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F4</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F5</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Acceptance Criteria as applicable for Service Commencement Key Milestone completion as set out in Part A Transition will be subject to further discussion and will be agreed between the Parties acting in good faith during the Transition detailed planning phase. </font></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where a Customer Dependency in Appendix 8-A is triggered by a Service Provider activity or notice from the Service Provider is required prior to the Customer Dependency being performed then the Service Provider agrees that it shall provide such notice of completion of its activities or the requirement for the performance of the Customer Dependency as is reasonable in the circumstances so as to ensure that the Customer has sufficient time to mobilise its resources or otherwise perform the Customer Dependency.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where it is stated that the Customer will approve something, the Customer shall only be obliged to do so where it agrees, such approval not to be unreasonably withheld or delayed.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">Track 0 - Operational Readiness </font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This track includes the transition from the bid team to the transition, IT run and change teams, and the establishing of common services to support delivery of all the services.</font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A0 &#8211; Contract sign off</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will ensure that the contract sign off process with the Customer is fully supported, and that all relevant information within the contract is made known to the relevant resources within the Service Provider delivery team during delivery team on-boarding.</font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A1 &#8211; Service Provider Team setup</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;&#32;A2 - Infrastructure and  Service Provider Service Locations setup (August to September)</font></div></td></tr></table><div style="line-height:130%;padding-top:2px;text-align:left;padding-left:38px;text-indent:-39px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;A3 - Voice Connectivity:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-top:2px;text-align:left;padding-left:38px;text-indent:-39px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-top:2px;text-align:left;padding-left:38px;text-indent:-39px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;&#32;A4 - Network Primary connectivity &#8211; MPLS &#160;&#160;&#160;&#160;</font></div></td></tr></table><div style="line-height:130%;padding-top:2px;text-align:left;padding-left:38px;text-indent:-39px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-top:2px;text-align:left;padding-left:38px;text-indent:-39px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The  Service Provider shall support the development and implementation of the Customer stakeholder communication strategy and associated plan. This will include communication planning related to the Customer Third Party Providers. </font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall work with the Customer to establish the contract governance as set out in Schedule 12 (Governance and Service Management).</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Track 0 - Assumptions and Dependencies</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Assumption: Customer physical and digital assets are appropriately classified and labelled, to allow Service Provider to plan appropriate security measure according to their respective classifications. In case of any gaps, the Parties shall work together (during pre-planning and Transition) to apply security classifications to physical and digital assets in conjunction with Customer security policy. </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dependency: The Parties will jointly agree detailed requirement for access to Customer&#8217;s system during detailed transition planning phase.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dependency: The Customer will make available, to the extent available, all relevant Customer SMEs , documentation (including SoPs and Run Book), tools, databases and servers as reasonably required by the Service Provider both in advance of and during the Transition Phase subject to the Service Provider providing reasonable notice</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dependency: The Customer shall provide to the Service Provider all relevant Standard Operating Procedure documentation, application architecture and infrastructure architecture documentation that are  available in accordance with the timescales set out in the Transition Plan agreed between the Parties.</font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">&#32;Track 1 - HR TUPE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The high-level transition plan for rebadge (US) and TUPE transfer (UK) of employees is shown in the figure below. The transfer of employment to Service Provider coincides with the service commencement of each wave, however the activities of transition readiness and consultation for the UK will be completed prior to the 1st transfer (wave 1). The key phases involved are:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">B0 - HR Due Diligence</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">provision of employment information and employment terms and conditions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transition planning &#8211; preparation for offer letters (US) and TUPE consultation (UK)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Issue of measures letter &#8211; UK</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">B1 &#8211; Tupe Offer roll out</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offer process (US) and TUPE consultation (UK)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Communication and engagement activities &#8211; both geographies</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transfer letter (UK)</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">B2 &#8211; Employee Assimilation</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On boarding (both geographies) &#8211; wave 1</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">B3 &#8211; Employee Assimilation</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On boarding (both geographies) &#8211; wave 2</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">B4 &#8211; Employee Assimilation</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On boarding (both geographies) &#8211; wave 3</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:18px;"><img src="aspen20itoschedule08a_image3.gif" alt="aspen20itoschedule08a_image3.gif" style="height:134px;width:648px;"></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dependencies</font></div></td></tr></table><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Provision of information from the Customer as mutually agreed as part of the Transition Plan.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agreement on offer basis and TUPE measures as mutually agreed as part of the Transition Plan</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agreement on TUPE scope if applicable for incumbent supplier employees within 2 weeks following Effective Date. Customer to introduce Service Provider to the Customers incumbent suppliers to enable agreement on any potential TUPE scope. </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Confirmation by Customer of any novation restrictions in supplier agreements for contractors to be provided within 2 weeks of the Effective Date.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Resource On-boarding for Wave 1 </font></div></td></tr></table><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agreement on people transition plan, offer basis for employment of required US employees and UK measures required for consultation</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Preparation for on boarding of TUPE resources UK and offer employees US who will transfer to Service Provider on contract signing (TUPE completion)</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Assessment of skills and experience of in scope employees to assess role fit and wider Service Provider redeployment opportunities where appropriate </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Travel preparations / on boarding planning and training for all day 1 Service Provider team in all locations</font></div><div style="line-height:130%;text-align:left;padding-left:48px;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones and Dependencies</font></div></td></tr></table><div style="line-height:130%;text-align:left;padding-left:48px;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-left:40px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:84.5703125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:34%;"></td><td style="width:21%;"></td><td style="width:45%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Milestones</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Target Date</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Dependency</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">HR Due Diligence phase Complete &#8211; UK &amp; US</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Communication (Service Provider) to employees/ Consultation &#8211; UK &amp; US</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offer letter (US)</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:130%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated effort requirement from the Customer</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:8pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:84.375%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:18%;"></td><td style="width:23%;"></td><td style="width:23%;"></td><td style="width:20%;"></td><td style="width:16%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">HR Role (Customer)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Knowledge Transfer</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Attain (Non-ARD)/ Consultation (ARD)</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Transfer/ Integrate</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#bdd6ee;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Engage</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#deeaf6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Timelines</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#deeaf6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Up to 31 August</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#deeaf6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">September</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#deeaf6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Up to Mid-October</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#deeaf6;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-weight:bold;">Post October</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Global HR change Management Lead</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">High Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">3 days a week = 60% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">High Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">3 days a week = 60% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Low Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">0.5 day a week = 10% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">HR Lead in UK (ARD)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">High Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">3 days a week = 60% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Medium involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">2 days a week = 40% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Low Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">0.5 day a week = 10% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">HR team members in UK (ARD)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">High Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">3 days a week = 60% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Medium involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">2 days a week = 40% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Low Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">0.5 day a week = 10% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">HR Lead in US (Non-ARD)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">High Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">3 days a week = 60% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Medium to low Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">2 days a week = 40% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">HR team members in US (Non-ARD)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">High Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">3 days a week = 60% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">Medium to low Involvement</font></div><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">2 days a week = 40% time/ FTE</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;">No Involvement</font></div></td></tr></table></div></div><div style="line-height:130%;text-align:left;padding-left:48px;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to the above stated HR roles, support may also be required from the Customer&#8217;s procurement team for third parties, and existing team managers who will also need to briefed on the process and may be involved in the process.  The exact details shall be agreed during Transition planning. </font></div><div style="line-height:130%;text-align:left;padding-left:48px;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:130%;text-align:left;padding-left:48px;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">Track 2 - Application Management Transition plan</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As a part of the Application Management Services transition, the Service Provider will ensure a successful transition experience without disrupting the ongoing support, by making optimal use of Customer SME time and by ensuring an optimal transition timeline. </font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">At the end of the Application Management Service transition, the Service Provider will be in a position to independently assume responsibility of in-scope applications. The high-level transition plan for in-scope Applications aligned to Customer&#8217;s preferred transition approach which has been agreed by the Service Provider as being valid approach to execute application transition and business constraints is shown in diagram below. </font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C0 &#8211; Zero Transition Applications into Steady State  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">C1 to C5 &#8211; For all Applications to transition - Apex and Waves 1, 2, 3 and 4  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Please refer to Schedule 2 Appendix 2-C (Application List) for the application transition grouping. Those marked &#8216;Service Provider&#8217; in Column D (Support Vendor) are currently supported by the Service Provider and will be transitioned in C0 as set out in section 4.1.  Those applications in Column R (1.5 Service Desk) will be transitioned as part of the Service Desk transition set out in Track 3 Infrastructure Management transition (D-2) in section 5.2.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each application or application wave includes the following key phases:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Planning</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reverse Shadow</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Steady State service commencement will be triggered by the Knowledge Transfer ((KT)) sign-off for each wave after successful completion of all transition activities meeting the Entry Criteria and Exit Criteria as defined in paragraph 4.5 below.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones and Dependencies</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;"><img src="aspen20itoschedule08a_image6.gif" alt="aspen20itoschedule08a_image6.gif" style="height:337px;width:602px;"></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated effort requirement from Incumbent/Customer</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will use its reasonable endeavours to make available Customer SMEs and appropriate Third Party Provider representative to support the Knowledge Transfer (KT) in accordance with the Transition Plan agreed between the Parties and subject to the Service Provider providing reasonable notice.  In the event suitable Customer SME resource is not available then the Service Provider will use documentation and other methods to gain the application knowledge as necessary. The table below provides the required efforts from the Customer SMEs </font></div><div style="line-height:120%;text-align:left;padding-left:72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;"><img src="aspen20itoschedule08a_image7.gif" alt="aspen20itoschedule08a_image7.gif" style="height:356px;width:601px;"></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities &#8211; Phase and Output </font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry Criteria and /Exit Criteria</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.0859375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:32%;"></td><td style="width:24%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Transfer (KT) Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Transfer (KT) Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transition Manager and Team in place </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall Transition scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transition kickoff meetings complete </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Transfer (KT) phase in place </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed Transition Plan</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME Calendar</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer plans (Process Area or App-wise as applicable)</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Transfer (KT) plans finalized </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and onboarding of delivery resources complete for Knowledge Transfer (KT) phase as per the proposed ramp up plan</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer network in place</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase go / no-go checkpoint </font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase Exit criteria has been met</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Transfer (KT) plans finalized </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Transfer (KT) complete </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and Remote Knowledge Transfer (KT) Infrastructure setup complete </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME calendar blocked for the 1st week of Knowledge Transfer (KT) sessions</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Application Information Handbook complete </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Operations Procedures Handbook</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Transfer (KT) Issues and high probability and impact Risks Mitigated </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to Ticketing tool in place </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support Plan signed off by Customer </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Transfer (KT) phase&#8221; go / no-go checkpoint</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow </font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">and </font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training Phase Exit criteria has been met</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by Service Provider Application Support team </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile &amp; test)</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer Business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Application Information Handbooks</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Operations Procedures Handbook</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed exit criteria checklists</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Management process trainings complete, with metrics and SLAs agreed </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transition Service Commencement go / no-go checkpoint</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">Track 3 - Infrastructure Management</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;text-indent:28px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">D0 to D2 - Overview of transition of Service Desk and End User Services  </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transition scope includes integrated Service Desk providing 24x7 personal based Service Desk, systems monitoring and supporting procedural activities &amp; scripted/SOP based resolution (L1.5) and End User Services with tailored approach to support dedicated sites along-with dispatch support. The following are the objectives:</font></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:132%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Transition is driven through the Service Provider dedicated Transition management office using best-in-class transition process </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:132%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:132%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Minimize business disruption by a staggered approach (Phase-based) aligned to key stakeholder needs and schedules. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">o</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Leveraging Customer SMEs to ensure minimal business impact on service takeover</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The high-level transition plan for in-scope Infrastructure services aligned to Customer&#8217;s preferred transition approach and business constraints is shown in </font><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Figure 2&amp;3</font><font style="font-family:Arial;font-size:10pt;">&#32;below. The key phases involved are</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer (Knowledge Transfer (KT)) Planning</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reverse Shadow</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Steady State service commencement will be triggered after successful completion of all transition activities meeting the Entry/Exit criteria as defined in </font><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Tables 2, 3 &amp; 4</font><font style="font-family:Arial;font-size:10pt;">&#32;below</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Figure 2</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider will manage the cut over of service commencement  from  the Service Desk services at the same time for all the locations</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During the pre-planning phase, mutually acceptable Knowledge Transfer (Knowledge Transfer (KT)) locations will be agreed.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated efforts requirements from the Customer</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;text-align:justify;padding-left:72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk- Key Activities by Phase and output</font></div><div style="line-height:130%;padding-bottom:2px;padding-top:8px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The below table details the Transition phases, indicative activities and output of Service Desk Services transition:</font></div><div style="line-height:130%;padding-bottom:2px;padding-top:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:24px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.8671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:10%;"></td><td style="width:45%;"></td><td style="width:45%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Service Desk Activities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Output</font></div></td></tr><tr><td rowspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:8px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer SME/ key stakeholder identification to begin</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer calendar to be finalized</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network, connectivity and compliance requirements to be captured</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Work on building draft project, communications and governance plans</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify key risks</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer calendar finalized</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft plans to be ready</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Capture key requirements for connectivity etc.</font></div><div style="padding-bottom:10px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Find out possible mitigations for key risks</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detail Transition plan</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Risk plan </font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Agreed Knowledge acquisition plan &amp; Schedule</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Call barging plan agreed</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Align key Customer SMEs </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Core Team on-boarded</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;</font><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">Customer SME Identified</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">Tool access enabled for Service Provider</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">Knowledge Management and ticket history available</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">CTI dump of existing tool received</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">New ticketing tool on-boarded</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;background-color:#ffffff;">Support for change management module</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Call splitting plan finalized</font></div></td></tr><tr><td rowspan="3" style="vertical-align:top;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:8px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Analysis of existing data-call barging</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand the current tools and Computer Telephony Integration C(CTI) mapping</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand call logging/assignment process</font></div></td><td rowspan="3" style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource ramp-up complete</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Infra, seat and logistics ready</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Toll free number, routing and IVR activated and tested</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Call splitting mechanism ready and tested</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools business-to-business ready and tested</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge base import complete</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools implementation &amp; integration completed</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;Create SOP, RUN Book and other Knowledge Transfer (KT) Documents</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Consolidate content </font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Train / Knowledge Transfer with teams</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools implementation</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools integration</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and sign-off the readiness with customer</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;border-bottom:1px solid #00000a;"><div style="padding-bottom:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;Validate knowledge acquisition (KA) with Customer SME through playback</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Train / Knowledge Transfer (KT) with teams</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review &amp; Signoff the readiness with Customer</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Validate all accesses</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:24px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.8671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:10%;"></td><td style="width:45%;"></td><td style="width:45%;"></td></tr><tr><td style="vertical-align:top;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;border-bottom:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Phase</font></div></td><td style="vertical-align:top;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;border-bottom:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Service Desk Activities</font></div></td><td style="vertical-align:top;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;border-bottom:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Output</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Shadow and Reverse Shadow</font></div><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:left;padding-left:6px;text-indent:0px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#8226;&#160;&#160;&#160;&#160;Shadow and primary support<br>&#8226;&#160;&#160;&#160;&#160;Observe live operations by existing teams<br>&#8226;&#160;&#160;&#160;&#160;Monitor process adherence<br>&#8226;&#160;&#160;&#160;&#160;Track SLA/KPIs<br>Reverse Shadow<br>&#8226;&#160;&#160;&#160;&#160;Simulation with test cases<br>&#8226;&#160;&#160;&#160;&#160;Manage the % calls split from existing SD<br>&#8226;&#160;&#160;&#160;&#160;Ramp-up to the adequate level for Cut over<br>&#8226;&#160;&#160;&#160;&#160;Training for [***] users<br>&#8226;&#160;&#160;&#160;&#160;Go/ no-go signoff</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Test completed with agreed %</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement signoff by Customer Back log is cleared</font></div></td></tr></table></div></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Table 2-</font><font style="font-family:Arial;font-size:10pt;">&#32;High level transition activities for Service Desk </font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">EUS- Key Activities by Phase and output</font></div><div style="line-height:130%;text-align:justify;padding-left:96px;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dedicated Model</font></div><div style="line-height:120%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Country and region wise approach for high volume sites would be adapted for Transition of existing field service activities from existing contractor / Third Party Provider to Service Provider. Details such as key challenges, user requirements and site demographics would be obtained per location in the Transition Planning Phase to address the specific Transition needs for the setup. </font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dispatch Model</font></div><div style="line-height:120%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Transition Plan will address the nuances specific to site demographics, location of users, and distance between sites, key user challenges and user requirements per dispatch site.</font></div><div style="line-height:120%;padding-bottom:10px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider will provide its services at the sites set out in Schedule 22 (Locations and Site Licence).</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:24px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.0625%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:48%;"></td><td style="width:41%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Activities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Output</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:8px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Pre Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer SME/ Key stakeholder identification to begin</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer (Knowledge Transfer (KT)) calendar to be finalized</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network, connectivity and compliance requirements to be captured</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Work on building draft project, communications and governance plans</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify key risks</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer (KT) calendar finalized</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft plans to be ready</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Capture key requirements for connectivity etc.</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Find out possible mitigations for key risks</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:8px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Plan</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Towers in scope</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access requirements</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Regulatory, statutory and data privacy requirements</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Inventory details by location</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Core Service Provider Personnel on-boarded</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer SME and appropriate 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;Party Provider staff identified</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Management and ticket history available</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Sign-off Detailed Transition Plan</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:8px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand critical servers, Images,</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Downtime management process</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Build, patch and refresh process</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">BCDR processes</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Request access to tools and environments</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">ITIL process</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key critical process and procedure related to each site.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:4px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource ramp-up complete</font></div><div style="padding-bottom:8px;padding-left:4px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools / applications tested</font></div><div style="padding-bottom:8px;padding-left:4px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and sign-off SOPs and run books</font></div><div style="padding-bottom:8px;padding-left:4px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Partner collaboration with site manager complete</font></div><div style="padding-bottom:8px;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Shadow and Reverse Shadow t</font></div><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For each Location:</font></div><div style="padding-bottom:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow:</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Observe live operations by existing teams</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor process adherence</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track SLA/KPIs</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reverse Shadow</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Simulation with test cases</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage the % calls split from existing Service Desk</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ramp-up to the adequate level for service commencement</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Go/no-go signoff</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Test completed</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement signoff by Customer</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Back log is cleared</font></div></td></tr></table></div></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Table 3 - </font><font style="font-family:Arial;font-size:10pt;">High level transition activities for End user services </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The service commencement cutover activities will be performed on a regional basis.  Within the region, volume based or ticket category based service commencement will be agreed during the planning phase of the Transition. During the pre-planning phase, Knowledge Transfer locations will be agreed between the Parties.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During the implementation phase the volume of contacts the Service Provider team will handle will be increased in a phased manner. At the final week of shadow support, resources at the delivery centre would be able to access the </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">tools to work on low priority tickets. When Transition moves into the reverse shadow Support phase, Service Provider resources will start handling calls with an escalated support from Customer SMEs. By the end of shadow phase Service Provider team will support all the contacts end to end. </font></div><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">D3 to D5 - Infrastructure Management and Network Services </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Infrastructure Management Service and Network Management Service transition will address the activities, Milestones and Deliverables necessary for the Service Provider to commence delivery of the Services described in Annex 2 (Infrastructure Management Services) and Annex 6 (Network Management Services) of Schedule 2. Transition involves Server, storage, backup, database and network management services across Customer global datacentres and office locations. Service Provider SMEs for each technology area will engage with Customer SMEs and appropriate Third Party Providers to go through the knowledge acquisition process. Detailed activities by phase, output of each phase and estimated time required from Customer SMEs are detailed in subsequent sections below.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Figure 4</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated effort requirements from Customer  </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities by Phase and Output.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data Centre services transition involves Server management, Storage management, back up management Database management spread across various global datacentres (Huntingdon, Power Gate, Rocky hill etc.) and office locations </font></div><div style="line-height:120%;text-align:left;padding-left:57px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:57px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider where appropriate, shall continue to leverage the Customer's existing warranty and maintenance contracts for those products where financial responsibility resides with the Customer and that are agreed between the Parties (includes Microsoft).</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;padding-left:57px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below details the Transition phases, indicative activities and output of Infrastructure Services transition:</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:5px;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.6484375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:12%;"></td><td style="width:54%;"></td><td style="width:34%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Activities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Output</font></div></td></tr><tr><td rowspan="2" style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#44546a;">Planning</font></div><div style="text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME/ Key stakeholder identification to begin</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer calendar to be finalized</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network, connectivity and compliance requirements to be captured</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Work on building draft project, communications and governance plans</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify key risks</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Kick-off the setup in parallel to the contract finalization so that the resources for transition are available in time</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Revalidate scope, identify key risks, develop first version of detailed transition plan</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer calendar finalized</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft plans to be ready</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Capture key requirements for connectivity etc.</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Find out possible mitigations for key risks</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Towers in scope</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access Requirements</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Regulatory, statutory and data privacy requirements</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Inventory details by location</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Inventory details by tower / technology</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transition kick-off meeting</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Updated detailed Transition plan</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access requirements</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Define milestones </font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource allocation</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Contract novation and asset takeover</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Core Service Provider Personnel on-boarded</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer SMEs and appropriate 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;Party Provider staff identified</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Management and ticket history available</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Call / ticket work plan / splitting plan finalized</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Sign-off detailed transition plan</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:8px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">knowledge Acquisition</font></div></td><td rowspan="2" style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data centre services:</font><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand datacentre architecture</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Obtain hardware and software detailed list</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand cluster architecture</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Business critical applications / servers and inter dependencies</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Build, patch, refresh and deployment process</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Server, database, storage architecture and inter-dependencies</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Network services:</font><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand topology, special network zone, protocols circuit details</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand current network infrastructure architecture </font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Obtain knowledge on WAN router and switch infrastructure</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Gain knowledge on LAN router and switch infrastructure</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand process to manage 3rd Party Providers </font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Capacity and configuration management </font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Performance and fault monitoring</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">IMACD for voice network</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Configuration of voice mailbox and IP telephony</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Firewall and IPS monitoring and management </font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Security log / event management</font></div><div style="padding-left:6px;text-indent:-4px;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">IPsec and [***]</font><font style="font-family:inherit;font-size:11pt;">&#160;over Internet </font><font style="font-family:Arial;font-size:10pt;">connections and management</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Concurrent session management</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Disaster recovery process / backup and recovery plan</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Run books and SOPs for each and every tower</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to servers / tools </font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Datacentre site support process</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Failover and failback mechanism</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand critical servers</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Downtime management process</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">BCDR processes</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Request access to tools and environments</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand the knowledge base, run books and SOPs</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Create SOPs, Run book and other Knowledge Transfer Documents</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and understand the build documents, architecture diagrams, etc.</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand current support process and current vendor support contracts</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand the support dependences and touch point across other teams</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review historic data and service level performance</font></div></td><td rowspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource ramp-up progress</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Infrastructure, seat and logistics ready</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools / applications tested</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and sign-off SOPs and run books</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Partner collaboration with site / location manager complete</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools implementation and integration completed</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Validate knowledge base with customer SME and appropriate 3</font><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">rd</sup></font><font style="font-family:Arial;font-size:10pt;">&#160;Party Provider staff through playback</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and signoff the readiness with Customer</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:8px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">5.2knowledge Acquisition</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Shadow and  Reverse Shadow Support</font></div><div style="text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For each locations</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow and primary support</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Observe live operations by existing teams</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor process adherence</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track SLA/KPIs</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow Support and Reverse Shadow Support</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Simulation with test cases</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage the % calls split from existing team and supplier team</font></div><div style="padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ramp-up to the adequate level for Service Commencement</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Perform Shadow activities</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Validate all Accesses</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resolve low priority incidents</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Observe current ticket handling process</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Discuss and agree upon different report formats</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage aging and open tickets</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SLA breach analysis</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Demonstrate successful handling of all services</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Update run books and SOPs</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track Plan Vs actual SLAs</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Test completed with agreed %</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Go/no-go signoff -  Service Commencement service commencement signoff by Customer</font></div><div style="padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Back log is cleared</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Table - </font><font style="font-family:Arial;font-size:10pt;">High level transition activities for Datacentre services </font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">Track 4 - Security Services</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;E0 - Security Validation</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">E1 &#8211; E2 Security Services Transition Overview</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The high-level transition plan for in-scope security services is aligned to Customer&#8217;s preferred transition approach and business constraints is shown in Figure below. The key phases involved are</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Transfer Planning</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow Support</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:72px;"><font style="font-family:Arial;font-size:10pt;">&#9702;</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reverse Shadow Support</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The steady state service commencement will be triggered by the Knowledge Transfer sign-off for each Wave after successful completion of all transition activities meeting the Entry/Exit criteria as defined in Table 4</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#32;</font><font style="font-family:Arial;font-size:10pt;">below</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Estimated effort requirements from the Customer   </font></div><div style="line-height:130%;text-align:justify;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:2px;padding-top:8px;text-align:justify;"><img src="aspen20itoschedule08_image15.gif" alt="aspen20itoschedule08_image15.gif" style="height:144px;width:604px;"></div><div style="line-height:130%;padding-bottom:2px;padding-top:8px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities by Phase and Output  </font></div><div style="line-height:130%;padding-bottom:2px;padding-top:8px;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The below table details the Transition phases, indicative activities and output of security services transition:</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:5px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.8671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:63%;"></td><td style="width:26%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Activities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Output</font></div></td></tr><tr><td style="vertical-align:top;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resource on-boarded</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall Transition scope, schedule, approach and status reporting aligned to and agreed upon</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transition kick-off meetings complete</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network, connectivity and compliance requirements to be captured</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify key risks</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Revalidate scope, identify key risks, develop first version of detailed Transition plan</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed Transition Plan</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME Calendar</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">knowledge Transfer plans </font></div></td></tr><tr><td style="vertical-align:top;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:8px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">knowledge Acquisition</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand Customer &#8220;in-scope&#8221; environment</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand current security metrics and SLAs</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Disaster recovery process / BCDR plan</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Run books and SOPs for each and every tower</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to servers / tools </font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Failover and Failback mechanism</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Downtime management process, BCDR processes</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Request access to tools and environments</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand the knowledge base, run books and SOPs</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Create SOPs, run Book and other Knowledge Transfer documents</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and understand the build documents and architecture diagrams</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand current support process and current vendor support contracts</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand the support dependences and touch point across other teams</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review historic data and SLA</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource ramp-up progress</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to Tools / Applications Tested</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review and Sign-off SOPs and run books</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Partner Collaboration with site / location manager complete</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools implementation &amp; integration completed</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Validate knowledge base with Customer and Incumbent SME through playback</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review &amp; Signoff the readiness with Customer</font></div><div style="padding-bottom:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:5px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.8671875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:11%;"></td><td style="width:63%;"></td><td style="width:26%;"></td></tr><tr><td style="vertical-align:top;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Phases</font></div></td><td style="vertical-align:top;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Activities</font></div></td><td style="vertical-align:top;background-color:#1f3864;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Output</font></div></td></tr><tr><td style="vertical-align:top;background-color:#1f4e79;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Shadow and  Reverse Shadow Support</font></div><div style="padding-bottom:10px;text-align:center;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow and primary support</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Observe live operations by existing teams</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor process adherence</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track SLA/KPIs</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Shadow Support and Reverse Shadow Support</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Simulation with test cases</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage the % calls split from existing team and supplier team</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ramp-up to the adequate level for Cut over</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Perform Shadow Support activities</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Validate all Accesses</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resolve low priority incidents</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Observe current ticket handling process</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Discuss and agree upon different report formats</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Manage aging and open tickets</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SLA breach analysis</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Demonstrate successful handling of all services</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Update run books and SOPs</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track plan Vs actual SLAs</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Test completed with agreed %</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Go/no-go signoff -  Service Commencement signoff by Customer</font></div><div style="padding-bottom:8px;padding-left:6px;text-indent:-4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Back log is cleared</font></div></td></tr></table></div></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Table -</font><font style="font-family:Arial;font-size:10pt;">&#32;High level transition activities for Security Services</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">Track 5 - Change Delivery and COE </font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F0 - Change Management</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide Change Management Service which includes a team to manage the project office, portfolio planning, resource management, Work Request, Statement of Work (SOW) production, project support and project close to ensure that the Customer is provided with an end-to-end Change Management Service. Detailed descriptions of the service are described in Schedule 2 Annex 5 (Change Management Services).</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will run the change management using an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div><div style="line-height:120%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;[***]</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider Change Management team lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall Change Management Service scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Change management kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed Change Management set up plan SME calendar</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Change management tools, accelerators, frameworks and templates eg. PMO and estimating identified for the Customer</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Inflight projects identified and agreed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer data network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;Change management initial tools, accelerators, frameworks and templates identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase go / no-go checkpoint </font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and remote Knowledge Acquisition (KA) infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource calendar blocked </font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft change management project information handbook complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Current status and remaining scope for in flight projects understood</font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) issues and risks mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support plan signed off by the Customer </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow Support</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / update&#8221; access to all environments in place and tested by Service Provider team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Change management project information handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed Exit criteria checklists</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Plan for takeover and completion of in-flight projects agreed </font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Change Management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and End Users informed of the change of responsibility for change management</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer configured tools, accelerators, frameworks and templates available for Change management team use</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service commencement Service Commencement of fully functional COE go / no-go checkpoint</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F0 - Legacy and Inflight Projects</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Inflight projects will be managed in accordance with the statements in the Inflights project list as described in Schedule 10 (Pricebook, Charges and Invoicing) paragraph 19 (Inflight Projects). </font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Legacy projects and legacy resources will be managed via Legacy SOWs under this Agreement.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F0 - Agile &amp; DevOps Centre-of-Excellence</font></div></td></tr></table><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall establish and create a new COE for the Customer with a specialised support, enhance and development capability for Agile ways of working and DevOps implementation</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Agile - DevOps COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:justify;padding-left:48px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.4296875%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:14%;"></td><td style="width:27%;"></td><td style="width:26%;"></td><td style="width:33%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning &#8211; Agile</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify and on-board agile coach</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify stakeholders</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to relevant system / tools for agile coach</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify logistics to start assessment</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify agile assessment approach and align with the Customer</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">List of stakeholders </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access status on system and tools</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Agile assessment approach</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE staffing plan for pilot team</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Transformation team staffing plan</font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding agile coach</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and software&#8217;s for agile coach</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Initial kick off meeting with stakeholders complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start the assessment phase in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Scope for Agile assessment, approach, aligned and agreed upon</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Agreed plan with timelines to on-board pilot team</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;font-weight:bold;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">High level plan for rolling out various agile trainings agreed with the Customer </font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning - DevOps</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">DevOps resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify stakeholders for the interview process</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to DevOps tools, software, environment</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">DevOps assessment approach/model in-line with the Customer application tech stacks, priority and complexities</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">DevOps assessment plan covering as-is applications in-line with Customer application priority and complexity</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft application Inventory details for assessment</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Socializing with stakeholders on the assessment methodology</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing plan for the assessment and transformation</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Agreed DevOps assessment plan, approach and framework</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F1 - Guidewire-Claimcenter Centre-of-Excellence</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will establish the Guidewire-Claimcenter COE as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India. The COE will employ a cross time-zone working model to co-ordinate development and support activities across the teams</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The COE will provide access to a global team of Guidewire-Claimcenter resources across consulting, implementation and support expertise. Change and Run Services will be delivered using Service Provider&#8217;s </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8216;Transform while Perform&#8217; methodology, to deliver performance and efficiency improvements against specified goals to aid the Customer in releasing budget to support development of new capabilities and functionality. </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Providers Guidewire-Claimcenter Academy will ensure that COE associates have access to consistent product, insurance and implementation training. The COE teams will also have access to the Guidewire-Claimcenter Global Knowledge Management Framework which captures and shares experience, solutions and accelerators across Guidewire-Claimcenter teams to improve team effectiveness and efficiency in resolving issues. </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Providers Guidewire-Claimcenter COE Lab provides an innovation hub across the entire Guidewire-Claimcenter &#8220;Ecosystem&#8221;. The Lab supports COE teams to accelerate delivery by building solution accelerators as well as re-skilling and cross-skilling associates. The Lab infrastructure will also be available to build joint proof-of-concepts with the Customer to develop supporting business cases for extended Guidewire-Claimcenter use cases using emerging digital technologies.</font></div><div style="line-height:120%;padding-bottom:10px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#160;</font></div><div style="line-height:120%;padding-bottom:10px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***] </font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Milestones &amp; Dependencies</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will complete knowledge acquisition by embedding several resources within the Customer&#8217;s existing incumbent Third Party Provider site in Kolkata (India) for a number of weeks. The Service Provider will not be taking responsibility for delivering any of the Third Party Provider deliverables. </font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will have a core COE team in a position to take on new BAU changes, work on automation and frameworks and take on small change from Service Commencement Date.</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The incumbent Third Party Provider is responsible for all deliverables relating to exiting warranty for the current project.</font></div><div style="line-height:130%;padding-bottom:10px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated effort requirements from Customer / incumbent</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise required efforts from the Customer&#8217;s resources.</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key Contacts identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Roles and responsibilities finalized</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider COE lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall COE scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE Kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed COE set up plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME Calendar</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider and Customer agreed risks and issues identified with supporting mitigation plan. COE tools, accelerators&#8217; frameworks and templates eg. Estimating identified for the Customer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE initial tools, accelerators, frameworks and templates identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase go / no-go checkpoint </font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and Remote Knowledge Acquisition (KA) Infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME Calendar blocked</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Application / Project Information Handbook complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Operations Procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) Issues and Risks Mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support Plan signed off by the Customer </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow  Support</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training Phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by Service Provider team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile &amp; test)</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Application / Project Information Handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final operations procedures handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed Exit criteria checklists</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change of accountability for the COE, </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer configured tools, accelerators, frameworks and templates available for COE use</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Commencement to fully Functional COE go / no-go checkpoint</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.5</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F1 - Testing Centre-of-Excellence</font></div></td></tr></table><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a new COE for testing which will focus on specialised support, as well as enhancing and developing further capability for testing. The Testing COE will drive an automation agenda across the software development lifecycle to provide higher quality delivery and ongoing run support.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Testing COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase except for go-live.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#1f497d;font-weight:bold;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase except for Service Commencement Date.</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Estimated effort requirements from the Customer</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise required efforts from the stakeholders </font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.3046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:14%;"></td><td style="width:28%;"></td><td style="width:29%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider COE lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall COE scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed COE set up plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider and Customer agreed risks and issues identified with supporting mitigation plan. COE tools, accelerators&#8217; frameworks and templates eg. Estimating identified for the Customer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;COE initial tools, accelerators, frameworks and templates identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase go / no-go checkpoint </font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and Remote Knowledge Acquisition (KA) Infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Calendars blocked as applicable and appropriate</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Application / Project Information Handbook complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft overarching Testing Strategy approach published for review </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft operations procedures handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) assessment score card including application skills evaluation</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Applications skills evaluation complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) issues and risks mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.3046875%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:14%;"></td><td style="width:28%;"></td><td style="width:29%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bedding In</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by the Service Provider  </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile &amp; test)</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations </font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final application / project information handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final operations procedures handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed exit criteria checklists</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overarching testing strategy reviewed and approved.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Template agreed for detailed testing strategy for specific SOW and Work Requests. </font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change of accountability for the COE, </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer configured tools, accelerators, frameworks and templates available for COE use</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement of fully functional COE go / no-go checkpoint</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.6</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F2 - Data Centre-of-Excellence</font></div></td></tr></table><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will replace the Customers existing team (using a mix of TUPE and new resources) and enhance the Customers local capability. The Service Provider will provide the Customer with a global support, enhancement and development capability for Data.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will be established as a global capability, with an integrated service model providing on-shore resources in both the US and UK supported by an off-shore team in India.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will provide service enhancements and improvements for EDW, DataHub, MI/BI and Program Automation as described in Schedule 2 (Service Descriptions) Annex 5 (Change Management Services) section 4.13.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data COE will support the Customer data strategy once this is made available to the Service Provider.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;color:#1f497d;font-weight:bold;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase except for Service Commencement Date.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE set up team in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall COE scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE Kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed COE set up plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">SME Calendar</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider and Customer agreed risks and issues identified with supporting mitigation plan. COE tools, accelerators&#8217; frameworks and templates eg. Estimating identified for the Customer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Read&#8221; access to all environments in place and tested by Service Provider team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase go / no-go checkpoint </font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and Remote Knowledge Acquisition (KA) Infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource Calendar blocked </font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft application / project information handbook complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Operations Procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) assessment score card including application skills evaluation</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Applications skills evaluation complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) Issues and Risks Mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support plan signed off by the Customer </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow </font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by the Service Provider </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile and test)</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final application / project information handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final operations Procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed Exit criteria checklists</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement to fully Functional COE go / no-go checkpoint </font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.7</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F3 - Duck Creek Centre-of-Excellence</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will replace the Customer&#8217;s existing team (using a mix of TUPE and new resources) and enhance the Customer&#8217;s local capability. The Service Provider will provide the Customer with a global support, enhancement and development capability.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will establish a Duck Creek COE using our existing knowledge and competency covering entire technical landscape of Duck Creek product implementation including policy, templates, billing, and claims to create best practice approaches. The Service Provider has a comprehensive product training university and works closely with Duck Creek to keep our training relevant with the latest changes to the product. </font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will ensure that the Duck Creek COE has the correct mix of skills to be able to support both run and change support for Duck Creek application users, as this team will handle business as usual support requests, small and large project changes, from initial request through testing and post implementation support.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with a specialised support, enhancement and development capability for their Duck Creek solution.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;text-indent:312px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will complete knowledge acquisition from existing Duck Creek Service Provider resources and by absorbing into the COE resources from the Duck Creek upgrade project team which will be in progress during quarter 4 of 2018.</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Estimated effort requirements from the Customer</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase wise required efforts from the Customer </font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:left;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider COE lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall COE scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE Kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed COE set up plan Customer SME Calendar</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE tools, accelerators, frameworks and templates eg. Estimating identified for the Customer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to customer network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE initial tools, accelerators, frameworks and templates identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning Phase go / no-go checkpoint </font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and Remote Knowledge Acquisition (KA) Infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource Calendar blocked </font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft application / project information handbook complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft Operations Procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) Issues and Risks Mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support Plan signed off by the Customer </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow Support</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse  Shadow Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by Service Provider team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile and test)</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer Business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final application / project information handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final operations procedures handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed exit criteria checklists</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change of accountability for the COE, </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer configured tools, accelerators, frameworks and templates available for COE use</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement to fully Functional COE go / no-go checkpoint</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.8</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">F4 - Infrastructure Centre-of-Excellence</font></div></td></tr></table><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with an Infrastructure COE to provide Minor Enhancement, Small Project and Large project capability.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will run this COE on a capacity based agreement with the Customer and employ a working model to co-ordinate, plan, design and support activities across the Infrastructure and other change teams.</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:120%;padding-bottom:2px;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase except for Service Commencement Date.</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:11pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall COE scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">COE Kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed COE set up plan </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource on-boarding</font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resource on-boarding</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed Knowledge Acquisition (KA) plan with agreed timelines</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand Customer Architecture &amp; technological estate</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Project information handbook complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to key documentation</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Process &amp; Procedure documentation</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">DR Process</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key technical and architectural workflow</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition technical assessments complete, if any</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Document Knowledge Acquisition (KA) Issues and Risks with mitigation</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support Plan signed off by Customer</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow Support </font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review areas where knowledge is insufficient and seek help from Customer SME</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Project Information &amp; Procedures Handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Understand Estimation Process </font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed exit criteria checklists</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Hands on Customer Technology landscape and process</font></div><div style="padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Publish metrics of support and Knowledge Acquisition (KA) </font></div><div style="text-align:justify;padding-left:24px;text-indent:-24px;font-size:11pt;"><font style="font-family:Wingdings;font-size:11pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Participate in project / change meetings</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:8px;padding-top:2px;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:16pt;"><font style="font-family:Arial;font-size:16pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.9</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">FSS COE</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the FSS COE the Service Provider will replace the Customer&#8217;s existing team (using a mix of TUPE and new resources) and enhance the Customer&#8217;s local capability. The Service Provider will provide the Customer with a </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">global support, enhancement and development capability for the finance area.</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider with run the FSS COE using an integrated service model providing on-shore resources in the UK supported by an off-shore team in India (if appropriate).</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***] <br></font></div><div style="line-height:120%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones &amp; Dependencies</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[****]</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider team lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Team kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed General Team set up plan SME Calendar</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">General team tools, accelerators, frameworks and templates eg. Estimating identified for the Customer</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">General team initial tools, accelerators, frameworks and templates identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase go / no-go checkpoint </font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and Remote Knowledge Acquisition (KA) Infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resources Calendar blocked </font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft application / project information handbook complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft operations procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) issues and risks mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support plan signed off by the Customer </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow Support</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by Service Provider team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile &amp; test)</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Application / Project Information Handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final Operations Procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed exit criteria checklists</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change of accountability for the general team, </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer configured tools, accelerators, frameworks and templates available for General Team use</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement to fully Functional General Team go / no-go checkpoint</font></div></td></tr></table></div></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:2px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:38px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">7.10</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Business Applications COE</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the Business Applications COE the Service Provider will replace the Customer&#8217;s existing team (using a mix of TUPE and new resources) and enhance the Customer&#8217;s local capability. The Service Provider will provide the Customer with a global support, enhancement and development capability for applications within the Customer estate where these applications are not supported by a specific COE.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will run the Business Applications COE using an integrated service model providing on-shore resources in the UK (if required) supported by an Offshore team in India.</font><font style="font-family:inherit;font-size:10pt;">&#32;</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[***]<br></font></div><div style="line-height:120%;text-align:justify;padding-left:4px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ff0000;"><sup style="vertical-align:top;line-height:120%;font-size:6pt">#</sup></font><font style="font-family:Arial;font-size:10pt;">&#32;- To be revisited at the end of Transition Planning Phase</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Key Milestones &amp; Dependencies</font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;padding-top:2px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;Key Activities - Phase &amp; Output</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The table below provides the phase-wise deliverables and the corresponding Entry/Exit criteria</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Phases</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Entry Criteria</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Deliverables</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:center;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Criteria</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planning</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Key resources on boarded </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider team lead identified and available</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall scope, schedule, approach and status reporting aligned to and agreed upon </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Team kick off meetings complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Logistics to start Knowledge Acquisition (KA) phase in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Communication to all impacted stakeholders complete</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Detailed general team set up plan resource Calendar</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge Acquisition (KA) plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">General team tools, accelerators, frameworks and templates eg. Estimating identified for the Customer</font></div></td><td style="vertical-align:top;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;border-bottom:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing and on-boarding of delivery resources complete for Knowledge Acquisition (KA) phase as per the proposed ramp up plan</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Connectivity to Customer network in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Status reporting mechanisms in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">General team initial tools, accelerators, frameworks and templates identified</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase go / no-go checkpoint </font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:87.109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:15%;"></td><td style="width:30%;"></td><td style="width:26%;"></td><td style="width:29%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Knowledge Acquisition</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Planning phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All resource/application level Knowledge Acquisition (KA) plans finalized </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Staffing of resources involved in Knowledge Acquisition (KA) complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Network and remote Knowledge Acquisition (KA) infrastructure setup complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Read access to application environments in place</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to all relevant document repositories in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Resources Calendar blocked </font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft application / project information handbook complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Draft operations procedures Handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates for initial use configured for the Customer</font></div><div style="padding-bottom:10px;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All the planned knowledge acquisition sessions complete</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Knowledge acquisition assessments complete </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">All Knowledge Acquisition (KA) Issues and Risks Mitigated </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Access to tools and environments in place </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Shadow Support Plan signed off by the Customer </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Knowledge Acquisition (KA) phase&#8221; go / no-go checkpoint</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Shadow </font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&amp;</font></div><div style="padding-bottom:10px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reverse Shadow</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Training Phase Exit criteria has been met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#8220;Write / Update&#8221; access to all environments in place and tested by Service Provider team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Source code tested and accepted (compile &amp; test)</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business community notified on changes and expectations on service levels (if applicable)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final application / project information handbooks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Final operations procedures handbook</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Completed exit criteria checklists</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Tools, accelerators, frameworks and templates configured for the Customer reviewed and accepted.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #5b9bd5;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #5b9bd5;border-right:1px solid #5b9bd5;border-top:1px solid #5b9bd5;"><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Provider achieved target ticket resolution metrics</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service management process trainings complete, with metrics agreed </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer business units and end-users informed of the change of accountability for the general Team, </font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Customer configured tools, accelerators, frameworks and templates available for General Team use</font></div><div style="padding-left:24px;text-indent:-24px;font-size:10pt;"><font style="font-family:Wingdings;font-size:10pt;">&#164;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Service Commencement of fully Functional General Team go / no-go checkpoint</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:16pt;"><font style="font-family:Arial;font-size:16pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-top:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:14pt;padding-left:0px;"><font style="font-family:inherit;font-size:10pt;">8</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:14pt;"><font style="font-family:Arial;font-size:14pt;">PART B &#8211; COMMITTED TRANSFORMATION </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;padding-left:48px;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sfe29b7a14f994010be1bf15d362e4b20"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 8-B</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">FUTURE TRANSFORMATION PRINCIPLES</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div><a name="s170c6b6bbadb4ead9292389ed05f0e43"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 8-C</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION PLAN</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s679cff12e4304a78b7855ef07ec01593"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 8-D</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSFORMATION PLAN</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s840c5844dfd744109fa630b6b51f2199"></a></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;font-weight:bold;">Appendix 8&#8211;E  </font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;font-weight:bold;">Network Connectivity</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:Arial;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s6143a59e24ed46e5a4634957561f7394"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 9</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">FORM OF LOCAL AGREEMENT</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">LOCAL AGREEMENT</font><font style="font-family:Arial;font-size:10pt;">&#32;dated: [</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">insert date</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">between:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert Name and address of Service Provider entity]</font><font style="font-family:Arial;font-size:10pt;">&#32;(&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font><font style="font-family:Arial;font-size:10pt;">&#8221;); and</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert Name and address of Aspen entity</font><font style="font-family:Arial;font-size:10pt;">] (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Group Company</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BACKGROUND</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On [</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">insert date</font><font style="font-family:Arial;font-size:10pt;">] the Service Provider </font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;">[</font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;font-weight:bold;">Note</font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;">: or if a Cognizant Affiliate is to execute the Local Agreement, insert &#8220;Cognizant Worldwide Limited&#8221;]</font><font style="font-family:Arial;font-size:10pt;">, Aspen Insurance UK Services Limited, Aspen Insurance U.S. Services, Inc. and Aspen Bermuda Limited entered into an information technology outsourcing agreement for the provision of certain services from the Service Provider (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Outsourcing Agreement</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Group Company now requires the provision of certain services.  The Service Provider has agreed to provide and the Customer Group Company has agreed to accept those services and deliverables on the terms of this Local Agreement that incorporates the applicable terms of the Outsourcing Agreement.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties now agree as follows:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUPPLY OF PRODUCTS AND SERVICES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider hereby agrees to supply certain of the Services described in the Outsourcing Agreement to the Customer Group Company in accordance with the terms of this Local Agreement.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Group Company hereby appoints Aspen Insurance UK Services Limited (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Managing Customer Party</font><font style="font-family:Arial;font-size:10pt;">&#8221;) to carry out day to day management of the Services being provided to the Customer Group Company pursuant to this Local Agreement. </font><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">[Drafting Note: delete if the Local Agreement is the UK Local Agreement.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Group Company shall, pursuant to the terms of this Local Agreement, pay those parts of the Charges identified further to Schedule 10 (Charging &amp; Invoicing) of the Outsourcing Agreement as being payable by it for the performance of the Services being performed for its benefit but shall have no other liability to pay Charges arising under the Agreement. For the avoidance of doubt, each Customer party to the main Outsourcing Agreement shall remain responsible for its share of the Charges payable under the Outsourcing Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INCORPORATION OF TERMS AND INTERPRETATION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incorporation of terms</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Subject to the remaining provisions of this clause 2, the terms of the body of the Outsourcing Agreement (other than clause 3.4 of the body of the Outsourcing Agreement) and the Schedules to the Outsourcing Agreement (other than Schedule 9 (Form of Local Agreement) and the pricing in Schedule 10 (Charging &amp; Invoicing) that is described as being applicable to members of the Customer Group other than the Customer Group Company) in effect as at the date of this Local Agreement (together &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement Terms</font><font style="font-family:Arial;font-size:10pt;">&#8221;) are incorporated into this Local Agreement as if those terms were reproduced in full, amended as provided in this Local Agreement.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Interpretation of defined terms</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Unless a contrary intention appears (for instance, where a term is separately defined in this Local Agreement), any defined term used in this Local Agreement has the meaning given to it in the Outsourcing Agreement except a reference to:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221; in the Outsourcing Agreement and the Schedules thereto shall be read as a reference to the Customer Group Company, save that the reference to &#8220;the Customer&#8221; in clause 3.5,&#160; shall be read as a reference to the Managing Customer Party; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer Group Company is the UK Customer, the US Customer or the Bermuda Customer, references to the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">UK Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221;, the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">US Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221; or &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bermuda Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221; as applicable shall be deemed to be a reference to such Customer Group Party in the Outsourcing Agreement; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement</font><font style="font-family:Arial;font-size:10pt;">&#8221; in the Outsourcing Agreement and its Schedules shall be read as a reference to this Local Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Order of precedence</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If there is any inconsistency between the Agreement Terms and the terms set out in the body of this Local Agreement, the terms set out in the body of this Local Agreement shall prevail to the extent of any inconsistency.  </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Liability</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each Party agrees in accordance with clause 34 of the Outsourcing Agreement that clause 34 sets out the total aggregate liability of each Party (including its Affiliates) to the other Party (including its Affiliates) under the Outsourcing Agreement including all SOWs and Local Agreements.   As such, the parties agree that any and all liability arising under or in connection with this Local Agreement shall be subject to and included in the liability caps set out in clause 34 of the Outsourcing Agreement for all causes of action, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, on indemnity basis or otherwise) for all losses whatsoever and howsoever caused.   For the avoidance of doubt, all amounts paid in damages by either Party (including its Affiliates) to the other Party (including its Affiliates) in respect of all claims arising under tor in connection with this Local Agreement shall count towards and be deducted from the aggregate caps set out in clause 34 of the Outsourcing Agreement and the claims herding provisions of clause 34.10 shall apply in respect of this Local Agreement. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">AMENDMENTS TO AGREEMENT TERMS</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Outsourcing Agreement terms as incorporated into this Local Agreement are amended as follows:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Notices</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The notice details for the Service Provider specified in clause 41.2 (Notices) of the body of the Outsourcing Agreement shall be replaced with the following:</font></div></td></tr></table><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For Service Provider:</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[NAME]</font></div><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:288px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[ADDRESS]</font></div><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Facsimile: &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;[NUMBER]</font></div><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Marked for the attention of: &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;[TITLE]</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The notice details for the Customer specified in clause 41.2 (Notices) of the body of the Outsourcing Agreement shall be replaced with the following:</font></div></td></tr></table><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For Customer Group Company:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;[NAME]</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:288px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[ADDRESS]</font></div><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Facsimile: &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;[NUMBER]</font></div><div style="line-height:130%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Marked for the attention of: &#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;[TITLE]</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Other</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert any country specific amendments or additions to the Outsourcing Agreement.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;font-style:italic;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Taxation</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert any country specific taxation requirements (if any)</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:10px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;font-style:italic;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Data Protection/Privacy</font></div></td></tr></table><div style="line-height:130%;padding-bottom:10px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">[Amend the definition of &#8220;Data Protection Legislation&#8221; (if necessary) in Schedule 21 of the Outsourcing Agreement terms and insert country specific privacy requirements (if any).]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">IN WITNESS WHEREOF</font><font style="font-family:Arial;font-size:10pt;">, the parties hereto have signed and executed this Local Agreement on the date last written below.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed for and on behalf of&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Signed for and on behalf of</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert name of Customer Group Company</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert name of Supplier Group Company</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SIGNED:</font><font style="font-family:Arial;font-size:10pt;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SIGNED:</font><font style="font-family:Arial;font-size:10pt;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">[Name and Title]&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;[Name and Title]</font></div><div style="line-height:180%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[For US Local Agreements Only:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the purposes of acknowledging that Cognizant Technology Solutions US Corporation will be providing services on behalf of Cognizant Worldwide Limited in the United States only:</font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SIGNED:</font><font style="font-family:Arial;font-size:10pt;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">[Name and Title]&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:180%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;]</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s6701a562222d4d6e8599b1e063b6971f"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 10</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PRICEBOOK, CHARGES AND INVOICING</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All pricing shall be in USD, unless agreed in a Local Agreement / Statement of Work that local currency shall apply, and the Service Provider agrees that its pricing shall not be contingent upon nor adjustable because of currency fluctuations. </font></div><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INTRODUCTION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule 10 (Pricebook, Charging &amp; Invoicing) sets out the Charges, and charging principles for the agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GENERAL</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In consideration of the Service Provider providing the Services in accordance with the terms of this Agreement, the Charges payable by the Customer shall be as set out in this Schedule&#160;10 (Pricebook, Charging &amp; Invoicing), subject always to clauses 22.9 and 22.10.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Charges set out in this Schedule 10 (Pricebook, Charging &amp; Invoicing) shall, together with any Charges it is entitled to recover pursuant to clause 21 (Customer Dependencies), be the only compensation to which the Service Provider shall be entitled, for the provision of Services provided under this Agreement.  In this regard, where a fee or charge is not identified in the Agreement for an activity to be undertaken by the Service Provider, such activity shall be carried out by the Service Provider at no cost to the Customer beyond the payment of the Charges as set out or calculated in accordance with this Schedule 10 (Pricebook, Charging &amp; Invoicing), or agreed pursuant to the Contract Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Either Party may propose variations to the Run Services or New Services; (in each case via the Contract Change Control Procedure) or Change Projects or other ad hoc Services, (in each case by following the process described in Annex 5 to Schedule 2). Any such varied or additional Services shall be subject to the terms of this Schedule 10 such that the Change Control Note, SOW or Work Request that sets out the detail of such Services shall provide for Charges based in part or wholly on the Price Book in Appendix 10-A (including, to the extent applicable, the Rate Card and other pricing principles set out therein) and, for Change Projects, the principles set out in Appendix 10-C to this Schedule 10.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will be required to demonstrate that New Services are competitive and the Customer may test this by utilising the Benchmarking procedures.  The Service Provider is responsible for maintaining up to date records of current Services Charges.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Save in respect of the application of indexation pursuant to paragraph&#160;4 below or increases in the volume of Services provided, there shall be no increases to the Charges except as agreed through the Contract Change Control Procedure. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Transition Charges and Transformation Charges are stated to be fixed amounts, this statement is without prejudice to the application and operation of clause 21 (Customer Dependencies) and clause 21.3 (Service Provider Right to Recover Costs).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Price Book attached as Appendix 10-A (Pricebook), along with Appendix 10-I (Rate Card), Appendix 10-G (Change Flex Initial Position) and Appendix 10-K (Service Catalogue) reflects the Charges as at the Effective Date.  The Baseline Volumes agreed as being applicable to the Services as at the Effective Date are as set out in:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:104px;"><font style="font-family:Arial;font-size:12pt;">2.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Appendix 10-D (Baseline Volumes)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:104px;"><font style="font-family:Arial;font-size:12pt;">2.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Appendix 10-G (Change Flex Initial Position) and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:104px;"><font style="font-family:Arial;font-size:12pt;">2.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Appendix 10-A (Pricebook), Change Project tab (Column C).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may change each planned Service Commencement Date as defined in the Transition Plan on a Service Tower by Service Tower basis, subject to the Contract Change Control Procedure.  The Service Provider cannot unreasonably refuse a Change Control for this purpose.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure it pays its Personnel at least the living wage applicable to the location from which Service Provider Personnel provides the Services or, if higher, the statutory minimum wage.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer and the Service Provider shall comply with the Appendices to this Schedule 10 (Pricebook, Charging &amp; Invoicing).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where it is expressly specified that the Parties can agree amendments to the charging arrangements in this Schedule 10 without using the Contract Change Control Procedure, these must be agreed in writing by the Customer&#8217;s Contract Manager and the Service Provider&#8217;s CIO prior to implementation.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INVOICING</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall invoice each Customer for amounts due and payable under the Agreement or a SOW (as applicable) in accordance with the payment profile specified in this Schedule 10 (Pricebook, Charging &amp; Invoicing) and its appendices and each applicable Local Agreement. Where agreed in a Local Agreement or a SOW or otherwise in writing, the Service Provider may also invoice the Customer Affiliates in accordance with that Local Agreement or SOW or as otherwise agreed in writing. The Customer agrees to provide the Service Provider in a timely manner the purchase reference ID information (e.g. purchase order number, purchase reference ID or contract ID) required to be used by the Service Provider in connection with its invoices. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Invoices shall be raised by the Service Provider in arrears by the end of the tenth (10th)&#160;day following the end of the month in which the Services were provided or the relevant Milestone was achieved or the relevant Charges were incurred (as applicable), or as otherwise specified in any SOW. Where Charges are specified as a quarterly amount, the Service Provider&#8217;s monthly invoice will include one-third of the said quarterly charges so as to convert it to monthly charges.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall issue invoices in respect of Charges applicable to the provision of Transition Services and Transformation Services and invoices in respect of Charges applicable to the provision of other Services to: (i) the Customer Parties and (ii) such other Customer Affiliates as are parties to a Local Agreement or a SOW or as otherwise notified to the Service Provider in writing from time to time.  Invoices shall be payable by the relevant Customer Party or Customer Affiliate pursuant to this Agreement, and/or any Local Agreements or SOWs that apply to such Customer Parties and/or Customer Affiliates The amounts referenced in such Local Agreements or SOWs shall be the amounts payable by the Customer Parties or Affiliates who are party to such Local Agreements or SOWs.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The relevant Customer Affiliate shall pay to the Service Provider or the Service Provider shall pay to the relevant Customer Affiliate (in the same proportion as the Charges paid by each Customer Affiliate) an adjustment ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reconciliation Sum</font><font style="font-family:Arial;font-size:10pt;">") to any invoice issued to the Customer to reflect:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:120px;"><font style="font-family:Wingdings;font-size:12pt;">&#9642;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where the invoices were based on estimated volumes, the value of the difference between the number of units used to calculate that invoice and the number of units on which the charges should have been based, as set out in the relevant section of this Schedule 10; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:120px;"><font style="font-family:Wingdings;font-size:12pt;">&#9642;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Credits due to the Customer; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:120px;"><font style="font-family:Wingdings;font-size:12pt;">&#9642;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Liquidated Damages due to the Customer; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:120px;"><font style="font-family:Wingdings;font-size:12pt;">&#9642;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the value of any adjustment related to the Volume Discount set out in paragraph 22; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:120px;"><font style="font-family:Wingdings;font-size:12pt;">&#9642;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any adjustment for a period required under Schedule 11 (Benchmarking); or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:120px;"><font style="font-family:Wingdings;font-size:12pt;">&#9642;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any other adjustment agreed in writing by the Parties.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Reconciliation Sum will be applied on a month by month basis, in arrears and where sums are owed to the Customer will be a reduction to the next monthly invoice and where sums are owed to the Service Provider these will be added to the next monthly invoice. The Customer may, where the Reconciliation Sum is greater than the amount of Charges to be invoiced, request that the Reconciliation Sum (where it is owed to Customer) be recoverable via a credit note.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where it is agreed  in an SOW or Contract Change Note that local currency invoicing is required, but the SOW or Contract Change Note stipulates the price in a different currency without a foreign exchange rate being specified,  then the foreign exchange rate to be applied shall be that published by the Financial Times, London on the Service Commencement Date of the SOW or the effective date of the Contract Change Note (which shall be the date on which the final signature was given), unless otherwise agreed between the Parties in writing and the same will be applied for the duration of the SOW or Contract Change Note as applicable.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each invoice shall specify the Charges payable by each Customer in respect of each Service Tower and, at the relevant Customer&#8217;s direction, provide a breakdown of the Charges by that Customer&#8217;s line of business. The Service Provider shall calculate the breakdown of Charges between the Customers based on the number of End Users in each Customer and, where applicable, in each line of business, it being agreed that the UK Customer shall be responsible for providing the Service Provider with an up to date summary of the breakdown of End Users by Customer and by line of business in order for this to occur. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Properly submitted and valid invoices shall be paid by the relevant Customer Affiliate in accordance with clause 22.3 (the agreed payment terms of the Agreement) provided that: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the invoice fulfils the requirement of paragraph&#160;3.11 below;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider provides all information in connection with its invoice as the Customer shall reasonably require; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">invoices reference the purchase reference ID (purchase order number or contract ID) as provided by the Customer to the Service Provider. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All invoices should be addressed to the relevant Customer Party or the Customer Affiliate with whom the Service Provider is contracted pursuant to a Local Agreement or SOW or as otherwise notified by the Customer.  If in doubt, the Service Provider is expected to contact the UK Customer to confirm. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Electronic copies of the invoices are required and should be sent to the Customer&#8217;s then current e-billing address ([***]) with copies to such other email addresses as the Customer may notify the Service Provider of from time to time.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Only if an electronic invoice has not already been sent by email (as outlined in paragraph&#160;3.9) and/or the Service Provider is unable to submit the invoice electronically, then the original invoices must be sent directly to the addresses specified in each applicable Local Agreement. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All invoices shall be submitted in a form specified by the Customer and shall:</font><font style="font-family:Arial;font-size:10pt;">&#32;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">specify the relevant Customer and the period to which the invoice relates;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">separately itemise and specify each of the Charges and the associated Service to which the invoice relates;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For Maintenance and Support Services, separately itemise the Charges for local Users (as per the Operations and Service Delivery tab of Appendix 10-A) </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">separately itemise any expense or taxes said to be payable by the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">separately itemise any Service Credits applied pursuant to Schedule&#160;3 (Service Levels and Service Credits), Liquidated Damages payable pursuant to Schedule&#160;8 (Transition and Transformation) or other deductions applied to the Charges as part of the Reconciliation Sum as set out in paragraph 3.4; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">specify the Service Provider's VAT code; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">contain any other information reasonably required by Customer, from time to time as notified by the Customer at least thirty (30) days prior to the Service Provider issuing the invoice; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">contain Customer's required purchase order number, purchase reference ID, and/or contract ID as confirmed by the Customer to the Service Provider from time to time.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">3.11.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In particular, invoices relating to Change Management Charges will include the period of the Services; level of resources utilised; rate cards used; applicable discounts, SOW reference number, Customer project code (where advised by the Customer), and such other matters as may be specified in both Appendix 10-B to this schedule and the applicable Statement of Work or Change Control Note.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall in respect of each monthly invoicing run provide to the UK Customer a break&#8209;down of the total amount of invoiced Charges arising during that month, pursuant to this Agreement, setting out the matters referenced in paragraph 3.11 together with the calculations used to reach the amount of Charges that are being invoiced.  This will be accompanied by a break down as to which Customer Affiliate has been invoiced for the same, so as to demonstrate the amount of the Charges attributable to Services consumed by each Service Tower in respect of each Affiliate invoiced.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">It is acknowledged that, during the Term, the Customers may implement changes to its purchase order and invoicing process, including without limitation, the introduction of an e&#8209;portal for invoicing.  The Service Provider shall comply with any such changes at no cost to the Customer (unless there is a charge for using such e-portal), in accordance with the Contract Change Control Procedure as required by the Customers.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All Charges shall be expressed, invoiced and payable in US Dollars except to the extent otherwise agreed in writing by the Parties.  Any and all fluctuations or changes in any exchange rates shall be at the risk of the Service Provider and shall not be passed on to Customer in any form. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">3.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">An invoice shall not be valid (and the associated payment obligation shall therefore become null and void) if it is raised more than one&#160;hundred and&#160;twenty&#160;(120) days after the end of the month in which such Services were performed or the relevant Milestone met and, if such happens the Service Provider shall, notwithstanding clause 46, be deemed to have waived its rights to be paid for such Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INDEXATION</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">4.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">1 October&#160;2020, in respect of the resource elements of the Services referenced in Appendix 10-J of this Schedule (10) (which specifies the proportion of Services Charges to which indexation will apply (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Indexation Sensitivity</font><font style="font-family:Arial;font-size:10pt;">&#8221;)); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">4.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">each subsequent anniversary thereafter (in each case, the "</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Indexation Date</font><font style="font-family:Arial;font-size:10pt;">"), </font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider may perform an indexation review in accordance with this paragraph&#160;4.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Unless otherwise agreed in writing between the Parties but subject to paragraphs&#160;4.3 and 4.4 below:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">4.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Charges for services delivered from India shall be adjusted by the annual percentage change in the Consumer Prices Index published by the Reserve Bank of India (measuring the immediate previous twelve (12) months) in the month prior to the Indexation Date, up to a maximum of [***] per cent ([***]%); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">4.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Charges payable for UK Onshore Services shall be adjusted by the annual percentage change in the UK Consumer Prices Index published by the UK Office for National Statistics (measuring the immediate previous twelve (12) months) in the month prior to the Indexation Date, up to a maximum increase of [***] per cent ([***]%); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">4.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Charges payable for US Onshore Services shall be adjusted by the annual percentage change in the US Consumer Prices Index published by the US Federal Reserve (measuring the immediate previous twelve (12) months) in the month prior to the Indexation Date, up to a maximum increase of [***] per cent ([***]%);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">4.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to the extent other onshore resources are deployed in Bermuda or other Customer Locations, the Parties shall agree an applicable index but agree that save to the extent the Service Provider can demonstrate that circumstances require a different cap, any such indexation shall be capped at [***] per cent ([***]%);</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(each, an "</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Applicable Increase</font><font style="font-family:Arial;font-size:10pt;">"). </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall confirm the results of the indexation review to the Customer by no later than the Indexation Date and meet with the Customer to discuss the results generated by paragraph&#160;4.2 and the outcome of the indexation review, to allow the Customer to validate the calculations performed by the Service Provider and agree with the Customer the Applicable Increase(s) (if any).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Once the Applicable Increase(s) is calculated and determined pursuant to paragraphs&#160;4.2 and 4.3, the Service Provider may apply such Applicable Increase(s) to the relevant Services Charges so as to adjust the Charges payable from the Indexation Date in respect of Services provided after the Indexation Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties further agree that it is their intention that any impacts of inflation on the Services shall be managed by the delivery of annual improvements in efficiency and productivity.  The Service Provider will, in all cases, endeavour to minimise the application of indexation through productivity improvements in the delivery of the Services.  The Applicable Increase(s) will only be accepted by the Customer in event that the Service Provider can demonstrate that appropriate actions have been taken to minimise the application of the Applicable Increase(s).  Any delay or dispute arising from Applicable Increase(s) will not have any negative impact to the Service delivery.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Transition Services as described in Schedule 8, Appendix 1 will be provided [***] from the Service Provider to the Customer, regardless of the actual effort undertaken, subject always to the terms of clause 21 (Customer Dependencies). This is because the Service Provider has agreed to waive these </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">charges, which are shown in Appendix 10-L (Transition Baseline Information) for information purposes only to support the validation of any Changes to Transition.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Notwithstanding paragraph 5.1 above, Charges for Transition may become payable where:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">5.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the parties agree a Change to Transition pursuant to the Contract Change Control Procedure and that such Change should be chargeable; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">5.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">pursuant to clause 21.3, the Service Provider is entitled to recovery of costs in the event the Customer fails to meet a Transition related Customer Dependency.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The day rates applicable to any Change Control for purposes identified in 5.2 above are set out in the Rate Card in Appendix 10-I of this Schedule (10). Where there are roles shown in Appendix 10-L (Transition Baseline Information) which do not align with the roles in the Rate Card, the Parties shall work in good faith to agree equivalent roles to be applied in calculating the Charges due.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses will be billed pursuant to paragraph 17. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider fails to achieve the target Service Commencement Date for a specific Service Tower, the Service Provider shall be liable to pay:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">5.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Transition related Liquidated Damages pursuant to clause 10.1 (Liquidated Damages) of the Agreement, which will apply in the event the relevant Service Commencement Date of the relevant Service Tower is delayed beyond [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] as follows:</font></div></td></tr></table><div style="line-height:120%;padding-left:94px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:73.4375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:38%;"></td><td style="width:30%;"></td><td style="width:32%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Tower</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Liquidated Damages payable per Business Day</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Cap on Liquidated Damages for this Service Tower</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Common services</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Operations and Service Delivery</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Application Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:10px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">5.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The following amounts to enable the Customer to realise the cost reductions planned to take effect at the planned Service Commencement Dates for each Service Tower, pursuant to clause 5.3 of the Agreement.  These will apply in the event the Service Commencement Date is delayed beyond [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] and will accrue per Business Day of delay as follows:</font></div></td></tr></table><div style="line-height:120%;padding-left:94px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:73.2421875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:33%;"></td><td style="width:26%;"></td><td style="width:41%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Tower</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Planned Service Commencement Date</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Amount payable per UK Business Day of delay</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Common Services</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Operations and Service Delivery</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Application Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE DISCOUNT </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to, and without prejudice to, the volume discounts referenced in paragraph 16 below, the Service Provider will give a one-time discount as a &#8216;Service Discount&#8217; on the Run Services Charges amounting to [***] US Dollars (USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]).  This shall be credited against the invoices for Run Charges in 2018 in the following amounts.  In the event there are insufficient Run Charges in any calendar month for the Service Discount due in that month (including any carried forward form the previous month) to be applied in full, any residual amount will be credited the following calendar month (whether the invoice is issued in 2018 or after 2018). </font></div></td></tr></table><div style="line-height:120%;padding-left:94px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:55.46875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:0%;"></td><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td><font>&#160;</font></td><td rowspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Calendar Month</font></div></td><td rowspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Discount</font></div></td></tr><tr><td><font>&#160;</font></td></tr><tr><td><font>&#160;</font></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Sept 18</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td><font>&#160;</font></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Oct 18</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [***]</font></div></td></tr><tr><td><font>&#160;</font></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Nov 18</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [***]</font></div></td></tr><tr><td><font>&#160;</font></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dec 18</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:6px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:6px;text-align:right;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">$ [***]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The application of the discount in paragraph 6.1 above shall not impact the calculation of the Charges, which shall be calculated as set out in the remainder of this Schedule 10. No further discount shall be applied in respect of this Service Discount.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event the Customer does not spend a total of $[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] US dollars) on Change Management Services in any one Contract Year, then the Customer shall pay to the Service Provider a sum equal to [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] in respect of that Contract Year.  This amount shall be included in the next invoice after the end of the relevant Contract year.   </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICES CHARGES </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Services Charges are defined in two categories:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">7.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Run Services Charges which apply to the following Service Towers:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Common Services</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Operations and Service Delivery</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Application Management</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Management </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Catalogue</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Committed Transformation and Future Transformation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">7.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Change Management Services Charges which apply to the following Service Towers:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Core/ Flex Change Teams</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Change Projects</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Run Services Charges are payable (and the provisions of this paragraph 7 along with Service Towers in paragraphs 8,9,10, 11 and 12 are applicable):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">7.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in respect of the Services set out in Annexes 1-7 (excluding Annex 5) of Schedule&#160;2 (Service Description), and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">7.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">from the Service Commencement Date for the relevant Service Tower.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">It is expressly agreed that the Service Provider must provide such resources as are necessary to provide the Services to handle the Forecast Volumes identified pursuant to section 18 of this Schedule 10.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COMMON SERVICES CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Common Services Charges are set out in the Price Book (Appendix 10-A) in the table titled Common Services' (the </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">"Common Services Charges"</font><font style="font-family:Arial;font-size:10pt;">).  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8216;Data Connectivity' elements of the Common Services Charges are chargeable to the Customer on a pass-through basis on the actual costs to the Service Provider, provided that any increases to the amounts set out in 'Common Services Charges' table in the Price Book that the Service Provider believes should be payable by the Customer, shall be subject to the Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider acknowledges and accepts that the Common Services Charges will not increase according to volume of Services, unless agreed in writing between the parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where there are incremental tools which the Service Provider utilises to deliver the Services, these are listed in the Common Services Charges in the Price Book (Appendix 10-A).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">8.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will supply for the duration of the Agreement the tools required to deliver the Services as set out in this Agreement at no additional cost to the Customer.  If the tools are not fit for purpose, the Service Provider shall remediate or replace at its own cost. Should new tools be required to deliver the Services detailed within this Agreement, then the Service Provider will provide these free of any charges. However, should the Customer request a change to the Services or New Services that require new or additional tools then the Parties shall discuss the cost of such new tools as part of the overall discussion on charging for the changed Services or New Services and may use the Tooling Fund described in paragraphs 21.5-21.7 of this Schedule 10 for such purpose.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">8.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide a quarterly breakdown of the Common  Services Charges and demonstrate they remain applicable to the total volume of Run Services and Change Management Services.  Any proposed increases to the Common Services Charges by the Service Provider, shall not be by a greater percentage than the aggregate total percentage increase of Charges for the other Service Towers listed in paragraph 7.1.1.  For avoidance of doubt, only material increases to Charges in respect of the other Service Towers that impact the Common Service Charges will be considered by the Customer and the Service Provider shall not at any time be entitled to propose increases proportionately greater than the percentage increase to the other Service Towers. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INFRASTRUCTURE MANAGEMENT CHARGES </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The applicable Infrastructure Management Charges are set out in Appendix 10-A (Price Book) in the tab &#8216;Infrastructure Mgt.&#8217;.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The monthly Infrastructure Management Charges are calculated on a P x Q basis, where:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">P = the applicable Unit Rate per month in the &#8216;Infrastructure Services Charges&#8217; tab of the Price Book set out in Appendix 10-A; and</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Q = the number of units that is the applicable number of units as determined pursuant to paragraph&#160;9.3 below.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8216;Q&#8217; measurement in 9.2 will be provided by the Service Provider on a calendar monthly basis at the start of each month, based on the volumes at the end of the previous month. The monthly Infrastructure Management Charges will be calculated using that Q measurement.  There is a tolerance of plus/minus [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] for changes to unit volumes from month to month in any calendar quarter.  Changes to Q within a calendar quarter which are less than [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] increase or decrease will not change the Q used to calculate the monthly Infrastructure Management Charges in that quarter.  Once the change to Q within a quarter exceeds plus/minus [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] then the Infrastructure Management Charges will be calculated using the new Q in the following month. Q will be re-baselined at the start of each subsequent quarter using the Q measurement from the preceding month. No retrospective Infrastructure Management Charges will be applied.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8216;P&#8217; shown in the Price Book is valid up to [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] of the Baseline Volumes shown in Appendix 10-D, unless the Baseline volume is less than 10 in which case the &#8216;P&#8217; shall be valid within the provisions shown in Appendix 10-M.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">9.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">There are no minimum or maximum levels of units (&#8216;Q&#8217;) in 9.2. The Customer may vary the volumes above or below the thresholds in paragraph 9.4 above by agreeing a revised unit rate (&#8216;P&#8217;) for the revised number of units (&#8216;Q&#8217;) via the Contract Change Control Procedure. The applicable unit rate (&#8216;P&#8217;) will decrease as the number of units (&#8216;Q&#8217;) increases over the baseline set out in Appendix 10-A of this Schedule (10). The applicable unit rate (&#8216;P&#8217;) will not decrease except for the reductions which are defined in the Price Book (Appendix 10-A).  Changes to the unit price (&#8216;P&#8217;) will apply from the next full quarter after the change is agreed.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPERATIONS AND SERVICE DELIVERY CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Operations and Service Delivery Charges are set out in Appendix 10-A (Price Book), in the tab &#8216;Operations &amp; Service Del.&#8217;.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Operations and Service Delivery Charges consist of two components;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">10.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Service Desk Charges</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">10.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Maintenance and Support Charges</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Both Service Desk Charges and Maintenance and Support Charges are calculated on a calculated on a P x Q basis, where:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">P = the applicable Unit Rate per month in the &#8216;Operations and Service Del&#8217; tables of the Price Book set out in Appendix 10-A; and</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Q = for Service Desk Charges, the total number of End Users and for Maintenance and Support Charges, the total number of End Users in each category set out in Appendix 10-D Baseline Volumes, each as determined pursuant to paragraph&#160;10.4 below.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In respect of both Service Desk Charges and Maintenance and Support Charges, the &#8216;Q&#8217; measurement in 10.3 will be provided by the Service Provider on a calendar monthly basis at the start of each month, based on the volumes at the end of the previous month.  The monthly Service Desk Charges and Maintenance and Support Charges will be calculated using that Q measurement.  Pursuant to paragraph 3.6, the UK Customer shall advise the Service Provider of the breakdown of End User numbers by Customer and by line of business.  There is a tolerance of plus/minus [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] percent ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%) for changes &#8217;Q&#8217; from month to month in any calendar quarter.   Changes to &#8216;Q&#8217; which are less than [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] percent ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%) increase or decrease will not change the Q used to calculate the Operations and </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">Service Delivery Services Charges in that quarter.  Once the change to &#8217;Q&#8217; exceeds plus/minus [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] percent ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%) then the Operations and Service Delivery Charges will be calculated using the new &#8216;Q&#8217; in the following month. Q will be re-baselined at the start of each subsequent quarter using the Q measurement from the preceding month. No retrospective Operations and Service Delivery Charges will be applied.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8216;P&#8217; shown in the Price Book is valid up to [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]% of the Baseline Volumes shown in Appendix 10-D. Charges for volumes outside this [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]% threshold will be agreed via the Contract Change Control Procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">10.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offshore Service Desk Option: the Parties acknowledge that the Service Provider&#8217;s costings for adopting an Offshore Service Desk are set out in Appendix 10-H. This option is not being invoked as at the Effective Date but if it ever is, then the associated Run Charges shall be reduced to reflect the difference between the then current Service Desk price and the Offshore Service Desk price set out in the Price Book.  The parties shall agree the Charges for the migration of the Service Desk to the Offshore Service Desk via the Contract Change Control Procedure.   </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION MANAGEMENT CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Application Management Charges, are shown in Appendix 10-A (Price Book) in the tab &#8216;Apps. Mgmt.&#8217;.  Schedule 2, Appendix 2-C (Application List) sets out which Applications are in each category.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Appendix 10-B sets out the basis for the Application Management Charges and the approach to charging for additions/removals of applications. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">NETWORK MANAGEMENT CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Network Management Charges are shown in Appendix 10-A (Price Book) in the tab &#8216;Network MS&#8217;.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Network Management Charges are calculated on a P x Q basis, where:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">P = the applicable Unit Rate per month in the &#8216;Network MS&#8217; tab of the Price Book set out in Appendix 10-A; and</font></div><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Q = the number of units that is the applicable number of units as determined pursuant to paragraph&#160;12.3 below.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">12.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8216;Q&#8217; measurement in paragraph 12.2 above will be provided by the Service Provider on a calendar monthly basis at the start of each month, based on the volumes at the end of the previous month.  The monthly Network Management Charges will be calculated using that Q measurement. There is a tolerance of plus/minus [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] percent ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%) for changes to unit volumes from month to month in any calendar quarter.  Changes to Q within a calendar quarter which are less than [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] percent ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%) increase or decrease in a calendar quarter will not change the Q used to calculate the monthly Network Management Charges.  Once the change to &#8216;Q&#8217; within a quarter exceeds plus/minus [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] percent ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%) then the Network Management Charges will be calculated using the new Q in the following month . Q will be re-baselined at the start of each subsequent quarter using the Q measurement from the preceding month... No retrospective Run Services Charges will be applied. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">12.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The &#8216;P&#8217; shown in the Price Book is up to [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]% of the Baseline Volumes shown in Appendix 10-D.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">12.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">There are no minimum or maximum levels of units (&#8216;Q&#8217;) for the purposes of paragraph 12.2. The Customer may vary the volumes above or below the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]% threshold in paragraph 12.4 above by agreeing a revised unit rate (&#8216;P&#8217;) for the revised number of units (&#8216;Q&#8217;) via the Change Control procedure. The applicable unit rate (&#8216;P&#8217;) will decrease as the number of units (&#8216;Q&#8217;) increases over the baseline set out in Appendix 10-A of this Schedule (10). The applicable unit rate (&#8216;P&#8217;) will not decrease except </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">for the reductions which are defined in the Price Book (Appendix 10-A).  Changes to the unit price (&#8216;P&#8217;) will apply from the next full quarter after the change is agreed.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">13.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE MANAGEMENT CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Change Management Charges are shown in Appendix 10-A (Price Book) in the tab &#8216;Change Project&#8217; and the resource rates where they apply in Appendix 10-I (Rate Card).  These are split into the following categories:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">13.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Programme Management and Common Services Change Support</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">13.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Centres of Excellence, as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure and Security </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Duck Creek</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Guidewire-Claimscenter </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Agile - DevOps</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Data</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Testing</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">FSS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(viii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Business Applications</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Descriptions applicable to 13.1.1 and 13.1.2  are contained within Schedule 2 Annex 5 (Change Management) which also describes the levers that the Service Provider will use to deliver agreed benefits to the Customer in the provision of the Change Management Services.  Some of these benefits, such as FTE reductions and the offshoring of resources, are factored into the Change Management Charges shown in Appendix 10-A.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Change Management Charges will only commence upon Service Commencement Date for the relevant Centre of Excellence being established and being utilised. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The FTE rates applicable will be as provided in the Rate Card as set out in Appendix 10-I (Rate Card).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CORE / FLEX MODEL</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The applicable charges for the services set out in paragraph 13.1 will comprise a component which is fixed based on the annual forecast agreed between the two Parties (the &#8216;Core&#8217;) and a component which is flexible (the &#8216;Flex&#8217;) which is based on a monthly and quarterly review.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The initial Core resource levels are set out in the &#8216;Core FTE&#8217; column of the Change Project tab of Appendix 10-A (Pricebook). The Parties agree to review the FTE volumes in the Core and Flex within 3 months of the Service Commencement Date to optimise the mix of Core and Flex resources.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The initial level of Flex resources will be set out in &#8216;Appendix 10-G (Change Flex Initial Position).  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will be able to change the resource mix requirements of each Core team and the Flex resources as described in Annex 5 of Schedule 2  by giving at least 60 days&#8217; notice to the Service Provider.  In no circumstance can the Service Provider unreasonably refuse the requested resource mix requirements of the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The charges for the Core and Flex elements of each component of the Change Management Services set out in 13.1 along with the charging basis is set out in the table below</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:74px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:76.171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:27%;"></td><td style="width:38%;"></td><td style="width:35%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Category of Change Management Service</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charges for the Core</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charges for the Flex</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Programme Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of  in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Common Services Change Support</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">n/a</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT Infrastructure and Security</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A </font></div><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Includes a level of BAU Change as set out in Schedule 2 Annex 2 (Infrastructure Services)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Duck Creek</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Guidewire</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Agile DevOps</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Data</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Testing</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">FSS</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Application Management</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in in the relevant row of the Change Project tab of in the Price Book in Appendix 10-A</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Based on the rate card set out in Appendix 10-I (Rate Card) and one of the Charging Options set out in Appendix 10-C.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any interim changes to the Core / Flex resource levels pursuit to paragraph 13.4 and 13.6 will be documented in a Change Control Note, or other suitable method of recording and agreeing the changes.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Every subsequent Contract Year, the ITO Delivery Board will review and agree the Core resource levels required for every component of service in paragraph 13.7 along with the corresponding charges. Any changes to the previous year (or current agreed Core / Flex resource levels) will be documented in a Change Control Note.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may require additional Centres of Excellence and/or other Change teams to be established during the course of this Agreement. The Customer will provide a forecast of demand in order for the Service Provider to establish an appropriate &#8216;Core/Flex&#8217; approach.  The Service Provider will demonstrate to the Customer&#8217;s reasonable satisfaction how the additional Centres of Excellence/ change teams will be priced in order to deliver value for money to the Customer. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHARGES FOR PROJECTS</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Large Projects, will be contracted under an SOW.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The delivery team for each Large Project will contain resources from the appropriate Core resources (depending on availability) to ensure knowledge of the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The SOW will document the Charges for the Large Project based on a combination of:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">13.14.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The level of Core resources being utilised (the Charges for which are already included per paragraph 13.7)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">13.14.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The level of Flex resources, with Charges for these being calculated in accordance with the agreed charging methodology (Appendix 10-C) and by reference to the relevant Rate Card (Appendix 10-I)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Small Projects will be performed by Core resources within the charges for the Core as set out in paragraph [3.7] above and therefore are not necessarily contracted under a SOW.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.16</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The draw-down of resource effort and the available capacity will be managed and agreed at the monthly ITO Delivery Board and managed by the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.17</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event that delivery of a Change Project is delayed and that Change Project is not charged on a T&amp;M basis then, subject to clause 21, (Customer Dependencies), the Service Provider shall fund any additional Core resource time used to deliver work during the period of delay] through the crediting of equivalent additional Flex days to the Customer. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE SPEND COMMITMENT</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.18</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider has set out a number of value add initiatives for the Customer to benefits from throughout the Term of this agreement.</font></div></td></tr></table><div style="line-height:120%;padding-left:85px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:77.5390625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:70%;"></td><td style="width:30%;"></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;padding-left:68px;text-indent:-67px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">13.18.1</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Service Discount (paragraph 6)</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">$[</font><font style="font-family:Arial;font-size:9pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:9pt;">]</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;padding-left:58px;text-indent:-58px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">13.18.2</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Tooling Fund (paragraphs 21.5-21.7)</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">$[</font><font style="font-family:Arial;font-size:9pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:9pt;">]</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;padding-left:58px;text-indent:-58px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">13.18.3</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Incremental Innovation Pool (paragraphs 21.1-21.4) </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:58px;text-indent:-58px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">&#160;<br>(being [</font><font style="font-family:Arial;font-size:9pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:9pt;">]% of the total available Innovation Pool)</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">$[</font><font style="font-family:Arial;font-size:9pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:9pt;">] <br>(for the Initial Term; may be extended pursuant to paragraph 21.1.5(iii))</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:left;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.19</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that the benefits set out in paragraph 13.18 are subject to the Customer achieving a level of spend for all Change Management Services (as defined in this paragraph 13) of $[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] ([</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">US dollars) or more per Contract Year, except in respect of the Incremental Innovation Pool as set out in paragraph 21.1.2. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.20</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The level of spend on Change Management Services will be calculated based on the agreed Charges and timescales for the Change Management Services (as documented in the relevant SOW, Work Request or otherwise in Schedule 2, Annex 5). [***].</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TIME TRACKING</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">13.21</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For all Change Management Services charged on a T&amp;M basis,  work performed by COEs (but excluding any work charged under a fixed price Work Request or SOW) and for work performed by the Run Services Change Pool, the Service Provider will record time spent by Service Provider Personnel against each project code provided by the Customer in the Customer&#8217;s timesheet reporting system, as described in paragraph 4.10.6 of Schedule 2 Annex 5.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">14.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSFORMATION CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">14.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Transformation Charges are fixed for the delivery of the Committed Transformation regardless of the actual effort undertaken, subject always to the terms of clause 21 (Customer Dependencies).  The &#8220;Transformation&#8221; tab of the Price Book (Appendix 10-A) shows the total Charges for each Committed Transformation.  Although shown monthly, these will be invoiced against Milestones as set out in paragraph 14.2 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">14.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Charges for each of the Committed Transformations may be invoiced in the following proportions upon approval by the Customer of the relevant Transformation Milestone: </font></div></td></tr></table><div style="line-height:120%;padding-left:97px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:72.8515625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:77%;"></td><td style="width:23%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Milestone</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#bfbfbf;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Proportion of Charge in respect of a Committed Transformation</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Initiation       (start date for Detailed Design Phase)</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Plan and Design    (end date for Detailed Design Phase) </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Build and Test       (end date for Build and Test Phase)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;Go Live&#8221;     </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Holdback made pursuant to clause 10.4 (Holdback), payable two (2) months after the Go Live Date, except for Network Segmentation and Azure Public Cloud Migration which shall be payable three (3) months after the Go Live Date.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For Future Transformations (performed pursuant to Schedule 8), the Parties may agree an alternative approach in writing, including as part of the adoption of agile delivery methodologies.  In the event the Parties decide to change the delivery methodology, they shall work together to ensure that an equivalent milestone regime is agreed. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">14.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider fails to achieve the target Go Live Date for a specific Committed Transformation, then:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">14.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where Liquidated Damages apply, the Service Provider shall be liable for Liquidated Damages pursuant to clause 10.1 (Liquidated Damages) and in accordance the table below These will apply in the event the Go Live Date for the relevant Committed Transformation is delayed beyond [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:104px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:78.7109375%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:17%;"></td><td style="width:46%;"></td><td style="width:15%;"></td><td style="width:22%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Ref</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Committed Transformation</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Liquidated Damages payable per Business Day</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Cap on Liquidated Damages for this Committed Transformation</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CT-1</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]%</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CT-2</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CT-3</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CT-4 &amp; CT-5</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***] </font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CT-8 &amp; CT-9</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CT-10</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">14.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">14.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In relation to each Transformation Project, the Service Provider has provided an underwritten commercial benefit relating to Services Charges within the Run Charges in the Price Book.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">15.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE CATALOGUE CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall manage and maintain the Service Catalogue, each Catalogue Item with an agreed Charge and target time for the provision of the Service.   The initial Service Catalogue is set out in Appendix 10-K.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Catalogue Charges will only apply in the event; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">15.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Catalogue item relates to Operations and Service Delivery, there is no available capacity within the Operations &amp; Service Delivery team to perform the Service Catalogue based activities; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">15.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the capacity within either the Run Services Change Pool and/or the capacity for the relevant Change Management COE (as set out in Annex 5 of Schedule 2) has been used up; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">15.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">for Large Projects, where the Service Catalogue items form part of the project and are agreed to be provided at the agreed Charges for those Service Catalogue Items, unless Customer directs the use of 15.2.1; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">15.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer requires them to be handled as Service Catalogue items so as to preserve the capacity within the Run Services Change Pool or the relevant Change Management COE.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt, the Customer Contract Manager or their Representative must pre-approve any Service Catalogue item spend. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall on an ongoing basis identify any repeat requests made by the Customer which would benefit from inclusion within the Service Catalogue and propose their inclusion within the Service Catalogue together with a proposed Charge and target. Inclusions shall be subject to written agreement.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A number of Catalogue Items within the Service Catalogue may be combined into a single Catalogue Item called a Bundle (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bundle</font><font style="font-family:Arial;font-size:10pt;">&#8221;). The Charge for a Bundle may be less than the sum of the charges for its constituent Catalogue Items but in any event will be no more than the sum of the charges for its constituent Catalogue Items.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The entire Charge for a Catalogue Item or Bundle (where a Charge is present in the Service Catalogue) is indicated against that item within the Service Catalogue.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where 10 (ten) or more Physical IMACs are performed at the same location and at the same time, Customer may request these to be provided through a SOW. The charge for the SOW will be no more than the charge would have been through the Service Catalogue</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Catalogue will be updated as required via Change Control Procedure. The Customer may request additional items to be added to the Service Catalogue. The Service Provider may not unreasonably refuse to include these additional items. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">15.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Catalogue will be formally reviewed annually in order to ensure that the Service Catalogue remains relevant to the Customers&#8217; business requirements. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">16.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RATE CARD</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">16.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Customer requires additional services that are within the scope of the Services, the parties may use the appropriate Rate Card from the Price Book in Appendix 10-I (Rate Card).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">16.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The rates set out in paragraph&#160;16.1 above are the rates chargeable by the Service Provider in relation to the professional day, such that the amount charged will be reduced on a pro&#8209;rated basis if the relevant Personnel member does not work the full day.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">16.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">When calculating Charges pursuant to the rates, the Service Provider will ensure that it deploys the most appropriate resource to the required tasks and will, in any event, agree the grades of Personnel to be used to perform the Services with Customer. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">16.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The rates in the Rate Cards from which the Change Management Charges are calculated are all fully loaded fees and shall, for the avoidance of doubt and without limitation, include the following in respect of which no additional Charges shall be chargeable: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an FTE Working Day of no less than eight (8) Working Hours for Onshore Personnel and Landed Resource and nine (9) Working Hours for Offshore Personnel, in each case inclusive of contractual breaks. For avoidance of doubt, the Service Provider's standard &#8216;available production hours&#8217; (i.e. excluding any time taken for vacation, holidays, weekends and contractual breaks of 1 hour per day) per year included in the Charges are one thousand five hundred and fifty four hours (1,540) for US and UK based Service Provider Personnel, and one thousand, seven hundred and seventy six (1,776) hours for India based Service Provider Personnel. Where time and materials charging applies, the actual time worked will be used and the Parties acknowledge that, where holidays have not been fully taken or additional days agreed to be worked, the billable hours per year may be more than the numbers above.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all remuneration for all Service Provider Personnel (including basic salaries, bonuses and marked allowances and other staff benefits such as healthcare) and pensions contributions;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all costs of staff training (in terms of time, materials and overheads);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all employee related taxes and National Insurance (or equivalent) contributions;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">subsistence, travel, accommodation and expenses for all Service Provider Personnel (other than Landed Resources and any Service Provider resource travelling, at the Customer's </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:141px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">request, from their usual working location in respect of which clause 22.6 (Expenses) shall apply);</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">direct management and supervision overheads; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">16.4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all Service Provider premises and desk&#8209;top technology. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">16.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where new Services are requested by either the Customer or the Service Provider, these will be implemented via the Contract Change Control procedure. The Customer reserves the right to apply a market test when evaluating new Services.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">17.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXPENSES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider and the Customer shall agree in advance and in writing (including by reference in a SOW) the situations in which the Customer will reimburse the Service Provider for a particular expense.  If nothing is agreed in writing, then expenses cannot be charged.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for Change Projects activities will be capped at a maximum of [***]% of the total Charges for any individual Change Project unless agreed otherwise in writing by the Parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will only charge the value of expenses which are actually incurred to the Customer during the delivery of the Services, in accordance with paragraphs 17.6 to 17.12 inclusive. The Service Provider will retain (either physically or electronically) copies of all supporting expenses documentation (receipts, tickets etc) for a period of 3 years from the date of the expense incurred and made available for the Customer to audit upon request.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer has the right to request to amend this clause at any time, including when there are changes to the Customer&#8217;s own internal expenses policy, in accordance with the Contract Change Control Procedure and the Service Provider may not unreasonably reject the Change Request.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">No local travel expenses can be charged.  For avoidance of doubt, local travel means travel for Service Provider Personnel that are based in a geographical area and are travelling for work purposes to a location within the same geographical area (for example, such geographical area may be a city or county but travel from county to county would not be considered to be within the same geographical area).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for air travel will be charged in accordance with the below guidelines:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">airline tickets must be booked and expensed at the lowest air fare possible at the time of booking (taking into account any business need for specific flight times) and as far as possible in advance to receive the lowest fares;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all travel trips will be charged at Economy class rate, regardless of the actual travel class used;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all flights must be booked at best value, using restricted tickets or route deals versus a fully flexible fare where possible;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">memberships in reward programs must not interfere with reserving the best available rates. The Service Provider is not permitted to book air travel at a higher fare in order to use frequent flyer program privileges when a lower fare exists on an offered flight; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.7.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">all effort should be made to re-use any unused ticket value from previously cancelled or changed itineraries.  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for rail travel will be charged in accordance with the below guidelines:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">tickets shall be standard class unless the Customer agrees in writing to the purchase of a first class ticket due to a business need;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">non-flexible and off-peak train travel must be booked wherever possible;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">single tickets shall be booked where two single tickets are cheaper than a round trip ticket; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in the event where the Service Provider is making rail connections after flights, the Service Provider is actively encouraged to buy a flexible ticket or a ticket upon arrival in order to prevent fare losses or ticket penalties due to delayed flights.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for car rental will be charged in accordance with the below guidelines:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">car rental should only be used when other safe forms of transportation are not readily available or where it makes economic sense to do so;  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">intermediate car size or smaller shall be used;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall re-fuel the car before returning it rather than purchasing the rental company&#8217;s re-fueling option;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall take the hire company vehicle insurance as part of the hire; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.9.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">traffic and parking violations while operating a vehicle for business purposes are not reimbursable.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for taxis will be charged in accordance with the below guidelines:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">where limousines or similar vehicles are offered within the cost of an air ticket or hotel arrangement, they must be accepted unless there is a business justification for not doing so;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall use public transport for travel around the city of the destination they are visiting unless there is a good business reason to use a taxi</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for hotels will be charged in accordance with the below guidelines:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall stay in a standard double room in a three star hotel, or equivalent.  The maximum costs permitted per night will be [***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">room type is standard size only.  Upgrades to higher quality of room are only permitted if there is no additional cost to the Customer; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">17.11.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider will be reimbursed for reasonable costs of valet and laundry services for any business trip; the cost will be limited to [***] per week.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">17.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses for meals (including drinks) when travelling will be reimbursed up to a maximum of [***] per day per Service Provider Personnel. Accumulation of the daily maximum is not permitted.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">18.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">FORECASTING</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">18.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider is responsible for sufficiently understanding the Customer's business and the market in which the Customer operates so as to ensure that it appropriately manages the Service, in accordance with this paragraph 8, to enable it to meet demand for the Services.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">18.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On a monthly basis, the Service Provider will, taking into account any matters notified to it by the Customer (and in this regard the Service Provider will not be expected to cater for events of which it could not reasonably have been aware), inform the Customer of the expected number of work items in comparison to the Baseline Volume, together with any reasons for the deviation to the Baseline Volume over the coming twelve (12) months</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">(the "</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Forecast Volumes</font><font style="font-family:Arial;font-size:10pt;">").</font><font style="font-family:Arial;font-size:10pt;color:#1f497d;">&#32;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">18.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties will meet at the Commercial Review Meeting to discuss such Forecast Volumes together with the perceived reasons giving rise to such Forecast Volumes, including such relevant factors as seasonality, performance and any other relevant issues, and in doing so shall agree whether any changes to the Services are required, and address via the Contract Change Control procedure.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">18.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Under no circumstances will there be an increase to the Charges where and to the extent that the increased Forecast Volume results from a delay in the Service Provider implementing any Transformation Projects or through any default on the part of the Service Provider. Accordingly, the Service Provider agrees that if, in order to meet the Performance Standards it must deploy additional resources then it shall do so at its own expense until it has addressed the underlying cause by implementing a Transition Project or otherwise addressing the root cause of its inability to otherwise meet the Performance Standards.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">19.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INFLIGHT PROJECTS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Term </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Inflight Projects&#8221;</font><font style="font-family:Arial;font-size:10pt;">&#32;means those projects that are anticipated to be in progress at the applicable Service Commencement Date for the aspect of the Services to which such Inflight Project relates and which may transfer to the Service Provider prior to their completion. A list of the Inflight Projects anticipated to be within the scope of this Agreement is set out in Appendix 10-F of this Schedule and will be refined during Transition with the applicable finalised list of Inflight Projects being agreed prior to each Service Commencement Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will take over the responsibility for the project delivery and the corresponding benefit realisation as set out in the relevant Inflight Project Handover Statement (which is expected to be contracted in the form of a SOW covering all Inflight Project Handover Statements). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">It will be the responsibility of the Service Provider to complete the project in accordance with the Inflight Project Plan and for the Charges (if any) agreed in the Inflight Project Handover Statement. If no such Charges are specified then the Inflight Project in question shall be completed at no additional charge.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any Charges set out in the agreed Inflight Project Handover Statement will be payable on completion of the relevant Key Milestone (as indicated by Acceptance of the relevant Deliverables).  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">It will be for the Service Provider to ensure that at Inflight Project completion that the project has delivered the objectives and benefits stated in the Inflight Project Handover Statement. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will provide information on each Inflight Project to the Service Provider through due diligence conducted prior to the preparation of an Inflight Project Handover Statement activity along with the anticipated state of the project at the point of transfer to the Service Provider. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer and the Service Provider will jointly agree an Inflight Project handover statement (each, an &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Inflight Project Handover Statement</font><font style="font-family:Arial;font-size:10pt;">&#8221;) for each Inflight Project during Transition. The Inflight Project Handover Statement will include:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of the project work required to deliver the Inflight Project;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the business case and benefits to be delivered by the Service Provider upon completion;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a project plan to complete the Inflight Project (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Inflight Project Plan</font><font style="font-family:Arial;font-size:10pt;">&#8221;) </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an estimation of the status of the Inflight Project at the point of handover (transfer of responsibility to the Service Prover) and the estimated time to complete, estimated Charges to complete, the Charging Option to be used and any Customer Dependencies associated with benefits realisation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a resource plan and analysis;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">information on any third party supplier involved in the delivery of the project along with the Service Provider responsibilities relating to the third party following handover;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a knowledge transfer plan, where required; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.7.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a summary of key risks, issues, dependencies and constraints.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties will update the Inflight Project Handover Statement within five (5) working days before the transfer of responsibility to the Service Provider, updating the status of the project at the point of transfer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will use its skills and expertise to continue the delivery of the Inflight Projects without a detrimental impact to the ongoing service provision and overall transition activity, unless agreed otherwise.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Inflight Projects will be carried out by the Service Provider under the methods agreed in the In Flight Project Handover Statement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Any implications of the Inflight Projects to Run Services Charges have been included within the Charges as set out in Schedule 10, unless otherwise agreed between the Parties in writing. All open service requests, service catalogue items, minor projects, application maintenance minor enhancement, and service enhancements initiatives, for the avoidance of doubt including warranty period items such as bug fixes, patching and defect resolution, under way at the point of service transfer will become the responsibility of the Service Provider to be completed in accordance with the appropriate service line or defined timeline, within the Charges set out in Schedule 10 (no additional charge to be made) and in accordance with Schedule 2 Service Descriptions where appropriate.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event there are significant Inflight Projects (those that require dedicated FTE resourcing) at the appropriate point of service transfer that are not listed in Appendix 10-F then the parties will work together to create an Inflight Project Handover Statement for each such project.  Pending completion of this activity:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider will take responsibility for the Inflight Project and use its reasonable endeavours to continue to deliver until completion;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">should there be additional cost to the Service Provider not included within the Charges schedule or a previously agreed Inflight Project Handover Statement or SOW, the Parties will work together in good faith to agree such additional charges through the Contract Change Control Procedure; and&#160; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">19.12.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider will use reasonable efforts to minimise these costs, and impact of such projects on the Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">19.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt any new Projects that are planned but not in the process of being implemented at the point of transfer of responsibility of the appropriate service to the Service Provider will be subject to the agreement of an SOW in accordance with Annex 5 of Schedule 2 (Service Description).&#160; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">20.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GAINSHARE</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">20.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that they may mutually benefit from savings delivered through distinct projects or programmes delivered by the Service Provider or the Customer in connection with the Services and designed to deliver Business Impact ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Impact Initiatives</font><font style="font-family:Arial;font-size:10pt;">").  For the avoidance of doubt, the Committed Transformation projects shall not be capable of being Business Impact Initiatives pursuant to this paragraph.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">20.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All Business Impact Initiatives shall be considered at the Planning, Programme and Transformation Committee meeting.  The Service Provider may present high level concepts for its ideas and suggested means of achieving Business Impacts at the Planning, Programme and Transformation Committee meetings.  The Planning, Programme and Transformation Committee shall then jointly identify the ideas which shall be developed and formally proposed as </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">"Gainshare Initiatives"</font><font style="font-family:Arial;font-size:10pt;">.  No idea shall be considered to be a Gainshare Initiative until it has been approved by the Planning, Programme and Transformation Committee in accordance with this paragraph&#160;14.2.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">20.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The approval of all Business Impact Initiatives will be provided by the Finance, Contract Billing and Commercial Meeting (which shall review recommendations made to it by the Planning, Programme and Transformation Committee meetings) and, once approved for taking forward, a Business Impact Initiative shall be considered a Gainshare Initiative.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">20.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For a project to qualify to be considered as a Business Impact Initiative, the services provided by the relevant project or programme and outlined in the Business Impact Initiative must:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">represent a clearly&#8209;defined financial benefit to the Customer; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">be jointly agreed in terms of scope, cost, Service Provider share and timing in writing between the Customer and the Service Provider (such agreement not to be unreasonably withheld or delayed).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:8px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt the Customer shall not be obliged to accept any Business Impact Initiatives proposed by the Service Provider.  If the Customer rejects a Business Impact Initiative proposed by the Service Provider, nothing in this Agreement shall prevent the Customer from making modification to its operations (including how it receives the Services) which are materially similar to or the same as the rejected Business Impact Initiative, provided that the Customer can reasonably demonstrate that it has already initiated the same or similar initiative or is in discussion with another party to do the same.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">20.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Once both parties have jointly decided to consider a Gainshare Initiative, the Service Provider will submit a proposal to the Customer at no cost to the Customer, including the following:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a full and detailed description of the specific situation, challenges and proposed improvements;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the cost, expected Business Impact and other non&#8209;financial benefits;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an implementation plan setting out when the Gainshare Initiative implementation project would start, when it would complete, and how and when it would deliver benefits to the Customer including how the benefits will be measured;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any investments required from the Customer and/or the Service Provider to capture and sustain the Business impact over time.  This would include whether the Gainshare Initiative involves a third party (and if so, details of whom between the Customer and the Service Provider is responsible for invoicing and collecting Charges from such third party);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the proposed criteria for determining Gainshare initiative success, including with the benefit definition and proposed benefit measurement mechanism on which the gain will be based;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the treatment of any investment costs suffered by either the Customer or the Service Provider and their recovery;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">percentage of Service Provider share available to the Service Provider. [***]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">20.5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an upper limit on Service Provider share accruing from the Business Impact project. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">20.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall discuss and agree on each proposal submitted in accordance with the Contract Change Control Procedure.  Upon agreeing a proposal in accordance with this paragraph, it shall constitute a "Gainshare Project" and shall be implemented in accordance with its terms. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">21.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INNOVATION POOL AND TOOLING FUND</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Innovation Pool</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider has agreed to establish an &#8216;Innovation Pool&#8217; on the following terms:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Innovation Pool shall be [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] US Dollars (USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]) per Contract Year;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In Contract Year 1, this will operate [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In subsequent Contract Years:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Management of the Incremental Innovation Pool </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Carry Over</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:240px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:192px;"><font style="font-family:Arial;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:240px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:192px;"><font style="font-family:Arial;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:192px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:144px;"><font style="font-family:Arial;font-size:12pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Attendees of the Commercial Meeting held pursuant to Schedule&#160;12 (Governance and Service Management) shall, periodically, decide which Gainshare Initiatives the Innovation Pool will be used for (each to then be treated as an </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">"Innovation Project/Initiative"</font><font style="font-family:Arial;font-size:10pt;">).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Not used</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The provisions of paragraph 6.3 apply to paragraph 21.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tooling Fund</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider has agreed to fund future re-tooling of the Customer&#8217;s IT estate (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tooling Fund</font><font style="font-family:Arial;font-size:10pt;">&#8221;) on the following basis:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Tooling Fund shall be [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] (subject always to agreement on the details being reached between the Parties pursuant to the Contract Change Control Procedure and/or SOW drawdown process as applicable).  This can include [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">21.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Tooling Fund is contingent on [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event the Customer does not [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">], then the Customer shall forfeit a sum equal to [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] in respect of the failure [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If at the end of the Initial Term there is any element of the Tooling Fund remaining then, provided the Customer has incurred Charges of at least [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] then it shall be entitled to carry over the Tooling Fund for use during any extension of the Term;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If at the end of the Agreement (whether through termination or expiry) there is any element of the Tooling Fund remaining and the Customer does not extend the Term, then [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">21.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Attendees of the Commercial Meeting held pursuant to Schedule&#160;12 (Governance and Service Management) shall, periodically, decide which whether and how to use the Tooling Fund.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">22.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">VOLUME DISCOUNT</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">22.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to the Service Discount referred to at paragraph 6 above, the following discounts (&#8220;Volume Discount&#8221;) shall be applied to the corresponding level of charges relating to Change Management Services invoiced to the Customer under or in relation to this Agreement in a particular Contract Year), excluding for these purposes any value added or similar taxes, any reimbursed travel and expenses. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">22.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Volume Discounts within the table below apply to the total spend on Change Management Services within each tier.  The maximum discount will be applied from the start of each Contract Year .  If the total spend on Change Management Services in any Contract Year is less than $[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">], then the Service Provider will apply an adjustment to reflect the volume discount applicable to the achieved spend on Change Management Services in that Contract Year.</font></div></td></tr></table><div style="line-height:120%;padding-left:97px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:75.78125%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:45%;"></td><td style="width:55%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px dotted #000000;background-color:#a6a6a6;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px dotted #000000;border-right:1px dotted #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Spend (USD/$)</font></div></td><td style="vertical-align:middle;border-bottom:1px dotted #000000;background-color:#a6a6a6;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-right:1px dotted #000000;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Tier Discount Percentage of Total Annual Change Spend</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px dotted #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px dotted #000000;border-right:1px dotted #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Over $[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] and up to $[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:middle;border-bottom:1px dotted #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px dotted #000000;"><div style="padding-bottom:8px;padding-top:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px dotted #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px dotted #000000;border-right:1px dotted #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Over $[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:middle;border-bottom:1px dotted #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-right:1px dotted #000000;"><div style="padding-bottom:8px;padding-top:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]%</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">23.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">IT SERVICE CONTINUITY MANAGEMENT (ITSCM)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">23.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will maintain an ITSCM plan for the Customer as set out in Schedule 16. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">23.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Charges relating to the provision of the ITSCM requirements in Schedule 16 to the Customer have been included within the following charges categories for the Term:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">23.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Common Services Charges (e.g. Data connectivity)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">23.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Management Charges</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">23.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Application Management Charges</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">23.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Network Services Charges</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">24.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BUSINESS CONTINUITY AND DISASTER RECOVERY (BCDR)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">24.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">24.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">24.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">24.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***], </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">24.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">24.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">25.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EARLY TERMINATION PAYMENTS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[***].   </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; plus</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].   </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">25.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:144px;"><img src="aspen20itoschedule10p_1a01.gif" alt="aspen20itoschedule10p_1a01.gif" style="height:44px;width:504px;"></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]:</font></div></td></tr></table><div style="line-height:120%;padding-left:96px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:72.4609375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:38%;"></td><td style="width:62%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Termination Value</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Liquidated Damages payable</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Less than or equal to USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]-USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">USD  [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]-USD [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">USD  [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] or more</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As set out in [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:141px;text-indent:-47px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">25.9.1</font><font style="font-family:Arial;font-size:10pt;">[***]; and</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">25.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[***].  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">25.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">26.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TERMINATION ASSISTANCE CHARGES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">26.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">26.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">26.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">26.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[***]; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:141px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:Arial;font-size:12pt;">26.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">26.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***].</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s6535b307b02a4ec9b78785dab9cce3e8"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX&#160;10&#8209;A </font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PRICE BOOK </font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s9ddf8330a28547ee94a461d6aa22b39e"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX&#160;10-B </font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION MANAGEMENT CHARGES</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As at the Effective Date, the Applications to be supported under the Application Management Service are categorised into five categories as detailed in Appendix 10-A:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">a)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Bespoke. Applications which have been modified specifically to meet the Customer&#8217;s business requirements and processes and therefore require an in depth level of knowledge to provide adequate support. E.g [***]  These are applications which are so bespoke that they can only be used within the Customer only in their current level of development. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">b)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Catch/ Dispatch. Applications which can be triaged by the Service Desk but cannot be supported by the application support team. Incidents, where a resolver group is required, will be sent to the application vendor. Typically these are also web based applications.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">c)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Commercial off the Shelf. Applications which are business enabling which require &#8216;how do I&#8217; support and are utilised to a high level of complexity, e.g. Microsoft Excel. These applications require a level of support enhanced by the OSP aligned to the Customer usage.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">d)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Specialist Support. Applications which are specifically used with the London Markets or Insurance business, or applications which have been developed in house specific to the Customer requirements.  They have not been modified to the extent that they are unique to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:130%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">e)</font></div></td><td style="vertical-align:top;"><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">MI.  Applications used for reporting or analytics within the Customer</font></div></td></tr></table><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each of the above categories is subdivided into a level of service, Gold, Silver or Bronze (which are defined in Schedule 3 Appendix 3-A).</font></div><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:130%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the first 6 months following the last Service Commencement Date for Application Management, the Application Management Charges shall apply as follows: </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The annual Charge for the support of each category at each level of service is set out in the Price Book. For example, a bespoke application can receive a Gold, Silver or Bronze level of service. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">To add an application, the parties shall categorise it into one of the above five categories, and the Customer shall advise the level of service desired. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">To establish the category, the Service Provider will propose the appropriate category within 10 working days of the requirement to add an application, to which the Customer will have the right to agree or disagree. The final categorisation will be the decision of the Customer, acting reasonably and taking account of the definitions above. The relevant unit charge is then applied as defined in Appendix 10-A effective from the Service Commencement Date for that application.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The opposite process is effective to remove an application from the Application Management Service. In order to remove an application, at least 30 working days notice must be given by either party and the relevant charges will alter at the expiry of the notice period.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:24px;"><font style="font-family:Arial;font-size:10pt;">&#8226;</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Charges for bringing an Application into operation or decommissioning an Application shall be agreed via the Contract Change Control Procedure.  </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During this 6 month period, the Parties shall work in good faith to agree an alternative approach which takes into account complexity of Applications as an additional dimension and the procedures for adding and removing Applications.  Any changes to the approach set out above shall be documented and agreed via the Contract Change Control Procedure.  In the absence of any such agreement, this Appendix shall continue to operate without amendment. </font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s525f76c39dad4747b8c0910df0e3cc23"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-C </font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE MANAGEMENT CHARGING MODELS</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Introduction</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">1.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties have agreed that as part of the Change Management Services, they will agree SOWs that set out the requirements of each Change Project, the applicable timing, the Charges payable, the payment profile and other commercial and technical matters.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">1.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">When agreeing such SOWs the Parties have agreed that any time and materials work will be provided by reference to the Rate Card set out in this Schedule and that they will also apply one of the charging models described below albeit that, by agreement, they may adopt other innovative or different pricing models.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">1.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each pricing model is described below together with when the Parties consider that it would be preferable to use it.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">1.4.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider cannot unreasonably reject a request from the Customer to use a particular Charging Option for a particular Change Project.&#160; The Customer accepts that there will be commercial implications in the application of different charging models.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">1.5.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may request to alter any of the Charging Options in section 3 below or add new Charging Options via the Contract Change Control procedure.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charging Options</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Simple Time and Materials</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: the Service Provider will charge for time spent on delivering the Services by reference to the time spent and the Rate Card. The Service Provider shall provide estimates of the likely total Charges and shall not exceed such estimates without first notifying and agreeing the same with the Customer. Time spent by back office staff (e.g. by billing clerks etc.) would not be chargeable.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: while the payment profile would be agreed in the applicable SOW, the Parties expectation is that for simple time and materials engagements, the Service Provider would invoice monthly in arrears as part of the monthly billing run and in accordance with requirements of paragraph 3.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: the Parties agree that simple time and materials based charging would be appropriate where there is a lack of certainty around scope or volume of work required and a lack of certainty around the requirements to be delivered, for example during an initial &#8220;discovery&#8221; phase of a project.</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Time and Materials with payment Milestones</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.2.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: the Service Provider charge for time spent on delivering the Services by reference to the time spent and the Rate Card. The Service Provider shall provide estimates of the likely total Charges and shall not exceed such estimates without first notifying and agreeing the same with the Customer. Time spent by back office staff managing the provision of the Services (e.g. by billing clerks etc.) would not be chargeable.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.2.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: the main difference to simple time and materials based charging is that while Charges would accrue based on a time and materials calculation, the Charges would only be invoiced once an applicable Milestone had been reached. The SOW would set out what the requirements of such Milestone were, this may be Acceptance of a Deliverable (or an interim Deliverable such as a specification document) or, for agile software development, completion of a sprint or series of sprints.  Invoices for the time and materials Charges accrued in delivering a Milestone would be invoiced at the end of the month following the achievement of the Milestone in question and in accordance with requirements of paragraph 3.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.2.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: the Parties agree that time and materials based payments linked to Milestones would be preferable to simple time and materials based pricing and would be appropriate where there is a lack of certainty around scope or volume of work required but a degree of certainty over requirements to be delivered, for example during the detailed design phase of a project or, potentially, during a software build phase.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Fixed Price</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: the Parties agree a fixed price for the scope of the Services to be provided. This fixed price may be linked to assumptions and dependencies.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: the payments will be linked to Milestones. These Milestones may be simple monthly payments or linked to the delivery of certain Deliverables. The Parties agree that the latter would be preferable but recognise that particularly during an early stage of a project that may not be possible.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: the Service Provider recognizes that pricing certainty is of crucial importance to the Customer and that, as such, fixed prices with minimal assumptions would be the Customer&#8217;s preference.  Fixed price Charging with payments linked to Milestones related to delivery of Deliverables to the Customer are therefore recognized to the Customer&#8217;s strong preference and shall be used where possible and in particular where there is a clear understanding of what is to be delivered and the effort required to deliver it.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.4.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Fixed Price linked to Outcomes</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.4.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: this is the same as fixed price charging as described above save that the price is only payable once tangible benefit has been delivered to the Customer.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.4.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: to be agreed in the applicable SOW.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.4.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: typically to be used where Gainshare is not applicable but the Parties consider that the business case for the Project is clearly linked to outcomes the Service Provider can enable.  The Parties will need to agree a methodology for calculating the benefits realized as part of this commercial model and any actions that the Customer needs to take to realise the benefit shall be recorded as Customer Dependencies. </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.5.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Fixed price by Sprint (Agile only)</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.5.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: this is the same as fixed price charging as described above save that the price is payable by reference to the number of sprints (by resource capacity) planned to deliver working software to the Customer.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.5.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: typically linked to completion of each sprint (it being recognized that monthly invoices may then cover two or more sprints completed in the preceding month).</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.5.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: the Parties shall work together to refine an agile delivery methodology that lends itself to fixed pricing rather than time and materials based pricing.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.6.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Target cost</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.6.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: here the Parties would agree a budget and then work would be carried out by the Service Provider in a mix of time and materials and fixed price models with it being agreed that the Service Provider would not charge more than the target cost.  Such target cost may be linked to assumptions and dependencies.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.6.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: typically linked to Milestones but, in the case of T&amp;M, may be monthly.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.6.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: this model is typically to be used where the Customer and the Service Provider have not fully tied down a scope of work and the Service Provider is undertaking a discovery exercise or workshops with the Customer. Alternatively it can be used where there is a level of delivery risk that it is commercially appropriate to share.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.7.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Risk and Reward</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.7.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: risk and reward mechanisms can be linked to most of the Charging Options referenced above and involve a balance of potential upside and downside for both Parties. For example:</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">2.7.1.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">on a time and materials engagement, the Service Provider might agree that if it incurred more costs than its estimate it would not charge more than its estimate up to a certain percentage value (the risk) but, in return, if it came under its estimate it would be paid a percentage uplift on its charges (the reward). This twin incentive of risk and reward incentivizing it to manage costs. </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:144px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:72px;"><font style="font-family:inherit;font-size:12pt;">2.7.1.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">on a fixed price engagement, the risk and reward factors could relate to early delivery (a bonus) being offset against an agreement to accept the risk (up to an agreed limit) that if assumptions etc. were not met it would not seek to re-open the charges (the risk).</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.7.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: typically linked to the model already adopted with, perhaps, a true up mechanism built into the SOW.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.7.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: will largely depend upon the nature of the Change Project,  the payment mechanism adopted and the appetite of the Parties to use such a mechanism.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.8.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Gainshare (Outcome based)</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.8.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Description: please see paragraph 20 of this Schedule.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.8.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Payment Profile: please see paragraph 20 of this Schedule.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.8.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Usage: please see paragraph 20 of this Schedule.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Other Pricing Factors</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where appropriate the following will apply to an SOW: </font></div><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">a.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Payment milestones: see section 2 above for further detail on how payment milestones might work;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">b.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Risk and Reward: see section 2.7 above;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">c.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Costed risks allowances / Joint costed risks: in addition to the references to risk and reward sharing etc. set out in section 2.7 above, the Parties agree to consider risks applicable to each Change Project and the extent to which the costs which may arise from such risks can be shared between them;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">d.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Liquidated Damages: see clause 10 and paragraph 14 above, the Parties agree that the principles surround Liquidated Damages set out in clause 10 and paragraph 14 of this Schedule could apply to Change Projects also;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">e.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Expenses on projects: see paragraph 17 above;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">f.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">User story/product backlog trading: the Parties shall work together to refine an agile delivery methodology that lends itself to user story/product backlog trading in a manner that complies with Good Industry Practice;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">g.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change control tolerances: here for both time and materials or fixed price engagement, the Service Provider would agree (and therefore have built into its pricing) a tolerance allowing for a certain volume of Change Requests to arise in relation to an agreed Change Project.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:72px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">h.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">On Change Project closure, the Parties will share learnings from the Project and the Service Provider shall update its estimation model(s) as appropriate. </font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Contract Change Control Procedures</font></div></td></tr></table><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">4.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In the event of the need for a Change, as part of the invocation of the Contract Change Control Procedure the Service Provider must provide the following: </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">4.1.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">cost by Deliverable, showing time required broken down by resource role type needed to produce the deliverable and also the tasks/activities associated with producing the deliverable; and  </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:81px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:81px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">4.1.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If applicable and as a supplement to the above, the Supplier will provide another document which contains all estimates for various backlog items and user stories. The estimates needs to be arrived using bottom up approach using standard templates (identifying changes involved like fields, business rules, activities, integration, testing types etc..) need to be validated and use it as a basis for conceptual sprint plan and subsequent planning.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">4.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider further recognises that changes to scope, requirements, time lines or other aspects of a Change Project is an inevitable consequence of undertaking any Change Project. Accordingly, the Service Provider agrees that it will not charge the Customer any additional fees for following the Contract Change Control Procedure. </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">4.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties recognise that for agile software development projects, change is inherent to the delivery methodology and they agree that they shall work together to develop an agile delivery methodology that allows agile development to take place without invocation of the Contract Change Control Procedure save where material changes (e.g. an increase in an overall project budget or a fundamental rethink of a project scope) is required.</font></div></td></tr></table><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Invoice detail for T&amp;M projects</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">5.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For all Change Projects charged on a T&amp;M basis, the Service Provider must provide invoices showing a breakdown of work conducted by role type for each week.  </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">5.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This breakdown must include detail of the amount of hours worked on each Deliverable and any associated sub activities or standalone activities (those not associated with a Deliverable).  </font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:53px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:24px;"><font style="font-family:inherit;font-size:12pt;">5.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Failure to provide sufficient detail in the invoice by the Service Provider is grounds for the Customer to reject an invoice or withhold payment.</font></div></td></tr></table><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s24fcbd7e239f447385a7ee74c2e42538"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-D </font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BASELINE VOLUMES</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="scbaa9632f2ad44de8d6d6ab89080e9a0"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-E</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EARLY TERMINATION FEES</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="scf4c9e268a7b4c738bdec2cfe4fe3ef9"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-F</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INFLIGHT PROJECTS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sfb5a4357e778448d8570b72e55342b54"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-G</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE FLEX INITIAL POSITION</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s3f1f99104081430fa9bac055af5729b4"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-H</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE DESK OFFSHORE OPTION</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sc4a06b5b5b9d4777a846a75ac6c6bc68"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-I</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RATE CARD</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s19596987d75f47e8aed758df5320a37c"></a></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">APPENDIX 10-J</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">INDEXATION SENSITIVITY</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s69049c999d044303acbbfd66fe0573b2"></a></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-K</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE CATALOGUE</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s8a465c2ba16f46a7b8951001824d5000"></a></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-L</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION BASELINE INFORMATION</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s2353efc7e88440de9b18b02275866f49"></a></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 10-M</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">LOW VOLUME UNITS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s26f1efc88a6a4f5fa2f46feafba904ae"></a></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 11</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BENCHMARKING</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;(INCLUDING QUALITY ASSURANCE REVIEW)</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PURPOSE OF THE SCHEDULE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The purpose of a benchmark review is to establish whether the Charges for those Services that are subject to a benchmarking exercise (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarked Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;) are Market Competitive (as defined below). In no event shall a benchmark review result in any decrease in the quality of any Services or Performance Standards or any increase in the Charges. The Customer agrees it may only Benchmark the whole of a given aspect of the Services (e.g. a service tower, a cross-tower service or such future service categories as may be subject to this Agreement). The service categories for Benchmark are aligned to the Services in this Agreement:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Common Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Operations and Service Delivery;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Applications Management;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Network Management Services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Customer shall be entitled to Benchmark the Charges and/or Service Levels and performance of the Services by giving written notice to the Service Provider ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Notice</font><font style="font-family:Arial;font-size:10pt;">").</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Market Competitive</font><font style="font-family:Arial;font-size:10pt;">&#8221; shall mean that the Charges for the Benchmarked Services are less than or equal to the Comparative Charges on which services that are the same as or substantially similar to the Benchmarked Services and of similar volumes and complexity and which are, at the date of commencement of the benchmark review, being provided by a service provider of a similar scale and international, professional standing as the Service Provider (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Equivalent Services</font><font style="font-family:Arial;font-size:10pt;">&#8221;) on broadly comparable terms and conditions. For these purposes, the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Comparative Charges</font><font style="font-family:Arial;font-size:10pt;">&#32;means the lowest quartile of charges paid for the relevant Equivalent Services over the previous twelve (12) month period by the customers receiving the Equivalent Services, having regard to all relevant factors including: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the financial and performance risks and the investment undertaken by the Parties in connection with this Agreement; and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the quality of service with which the Equivalent Services and the Services under this Agreement are provided.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker will align its output to the structure of the Pricebook agreed between the Customer and the Service Provider as detailed in Schedule 10 (Pricebook, Charges &amp; Invoicing) of this Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PROCEDURE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Subject to paragraph 2.2, the Customer may provide a Benchmark Notice the Service Provider requiring a benchmark review to be carried out at any time in relation to the service categories defined in paragraph 1.1.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may Benchmark up to three (3) service categories (as defined in paragraph 1.1) during any one year. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may not however require a benchmark review to be carried out either:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">within twelve (12) months after the Service Commencement Date; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">within twelve (12) months after a previous benchmark review relating to some or all of the same Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Promptly following service of the Benchmark Notice pursuant to paragraph 2.1, the Parties shall meet and work in good faith to agree as many of the arrangements relating to the Benchmarking as possible. Any agreement in writing shall apply in respect of this Schedule. This paragraph 2.3 shall not limit, delay or prevent the application of any of this Schedule 11.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Benchmarking shall be performed by an independent third party which shall act as an independent consultant.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall nominate three (3) potential candidates to perform the benchmark review. The Service Provider shall have ten (10) Business Days to reject one of these choices and the Customer shall then choose one of the remaining candidates (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarker</font><font style="font-family:Arial;font-size:10pt;">&#8221;). For the avoidance of doubt, different independent third parties may be appointed for different benchmark reviews. A Service Provider Competitor shall not however be selected as the Benchmarker and for these purposes the Service Provider agrees that the Benchmarking practices of Deloitte, EY, Gartner Group, KPMG, Hillbrooke, ISG, Hackett Group and PwC groups of companies shall not be Service Provider Competitors for the purposes of this Schedule 11, provided that those organisations put in place appropriate ethical walls between their benchmarking practices and those parts of their business which provide business and technology consulting and services to ensure that all information obtained by their benchmarking practices is not disclosed to parts of their business which may compete with the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall enter into the following agreements with the Benchmarker:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">an agreement to carry out the Benchmarking ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmarking Agreement</font><font style="font-family:Arial;font-size:10pt;">") consistent with paragraph 4 and imposing on the Benchmarker an obligation to act independently in carrying out the Benchmark without any conflict of interest between any individuals of the Benchmarker involved in the Benchmarking and either the Customer or the Service Provider and in accordance with Relevant Law; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a non-disclosure agreement protecting the Confidential Information of the Service Provider and the Customer on terms equivalent to the Agreed Form NDA in all material respects. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall not be party to the Benchmarking Agreement or the non-disclosure agreement between the Customer and the Benchmarker. However, the Benchmarker shall be required to sign a separate non-disclosure agreement with the Service Provider on terms equivalent to the Agreed Form NDA referred to in paragraph 2.7.2 above the Customer and the Service Provider shall be treated by the Benchmarker as equal parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall prepare draft terms of reference for the Benchmarker, requiring the Benchmarker to as a minimum:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">carry out the benchmark review specified in the Benchmark Notice;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">if so requested following production of the final Benchmarking Report, determine the appropriate changes to this Agreement, as envisaged by paragraph 7.2 below;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">keep confidential the fact of its appointment as Benchmarker; keep confidential all Confidential Information about the Parties (and/or their respective Groups) that is learnt by the Benchmarker as a result of the benchmark review and/or as a result of it being requested to determine the appropriate changes to this Agreement; and only use that Confidential Information for the purpose of carrying out its obligations as Benchmarker, as envisaged by this Schedule 11 and the terms of reference;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">throughout the period from its appointment until three (3) years after the date of the final Benchmarking Report (or, if later, until three (3) years after its determination of the appropriate changes to this Agreement), hold the following insurance policies with an insurer of good standing and reasonably acceptable to the Customer and Service Provider: (i) professional liability insurance for a minimum amount of &#163;[***] ([***] GBP); (ii) public liability insurance for a minimum amount of &#163;[***] ([***] GBP); (iii) employer&#8217;s liability insurance for a minimum amount of &#163;[***]; and (iv) product liability insurance for a minimum amount of &#163;[***] ([***] GBP), in each case on an each and every claim basis with the exception of professional indemnity and product liability which may be aggregate for the period of insurance; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">2.9.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">perform its responsibilities in a professional, competent and timely manner having regard to the nature and purpose of its appointment.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall provide the draft terms of reference to the Service Provider for review. The Service Provider may, within five (5) Business Days of receiving the draft terms of reference (but not thereafter), provide the Customer with suggested changes to them. The Customer shall not unreasonably refuse to make changes so proposed by the Service Provider. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall provide the Benchmarker with the draft terms of reference (as the same may have been adjusted by the Customer to reflect any comments received from the Service Provider). Any changes proposed by the Benchmarker shall be considered by the Parties in good faith and consent to any such proposed changes shall not be unreasonably withheld or delayed.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall then provide the final terms of reference to the Service Provider, and the selected Benchmarker shall be jointly appointed in accordance with those terms of reference.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BENCHMARKING COSTS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker shall not be compensated on a contingency fee or incentive basis. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker&#8217;s costs and expenses shall be borne by the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each Party shall bear its own costs in conducting and co-operating with the Benchmarking and complying with this Schedule 11. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CONDUCT OF THE BENCHMARKING</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer and the Service Provider (and the Service Provider shall procure that all relevant Affiliates and subcontractors) shall; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">co-operate fully, promptly and in good faith with the Benchmarker; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">4.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">promptly furnish to the Benchmarker all information and documentation, and all access to personnel, that is reasonably requested by the Benchmarker.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer and the Service Provider may disclose the terms of the Agreement and any other Confidential Information reasonably required for the conduct of the Benchmarking exercise to the Benchmarker. The </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">Customer and the Service Provider shall each make all reasonable efforts to ensure that the Benchmarking is organised and conducted in accordance with all Relevant Laws.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Unless otherwise agreed in writing between the Parties, the Parties shall direct the Benchmarker to complete the Benchmark in ten (10) weeks from finalising the Benchmark Parameters referred to below (on the basis that Benchmarking will require approximately four (4) weeks of data gathering, two (2) weeks of analysis, two (2) weeks of report drafting and two (2) weeks for reviewing and redrafting). The Parties shall promptly respond to all reasonable requests by the Benchmarker for assistance, relevant documents and information ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Information</font><font style="font-family:Arial;font-size:10pt;">"). If either Party fails to respond promptly to the Benchmarker, then the Benchmarker may provide written notice to that Party to provide the requested Benchmark Information in full within five (5) Business Days. If, following notice, that Party fails to deliver the Benchmark Information within five (5) Business Days, then the Benchmarker will proceed using its industry expertise to provide estimated Benchmark Information provided that the Benchmarker shall disclose all such estimated Benchmark Information. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Both Parties&#8217; representatives will be involved in all material discussions with the Benchmarker which are intended to drive the decisions of the Benchmarker provided that neither Party shall be entitled to attend meetings between the Benchmarker and the other Party where such meetings form part of the fact finding process of the Benchmarker.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COMPARATORS &amp; NORMALISATION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker shall use a minimum of five Comparators (as defined below) for the Reference Groups. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker shall propose in writing the process, governance, methods for normalising the Benchmark data (consistent with paragraph 5.4 and 5.5), milestones, deliverables, scope, Equivalent Services and representative samples (such representative samples being known as "</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Comparators</font><font style="font-family:Arial;font-size:10pt;">") selected from reference groups of appropriate selected organisations which the Benchmarker will have available . The selected organisations will be similar in terms of size, scale and capability to the Service Provider ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Reference Groups</font><font style="font-family:Arial;font-size:10pt;">"). The Benchmarker will propose metrics and any other items that may be required by the Benchmarker in order to carry out the Benchmarking (the "</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Parameters</font><font style="font-family:Arial;font-size:10pt;">") and deliver a fair, like-for-like comparison. The Parties shall use the following process for reviewing the Benchmark Parameters:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">within five (5) Business Days of issue of the draft Benchmark Parameters by the Benchmarker, each Party shall review the draft and submit written comments to the Benchmarker (with a copy to the other Party);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Benchmarker shall consult with the parties and produce the second draft, taking into account such of the Parties' comments as the Benchmarker (acting as independent consultant) deems appropriate and justified;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">within five (5) Business Days of issue of the second draft, each Party shall review the second draft and submit written comments to the Benchmarker (with a copy to the other Party); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Benchmarker shall produce a final draft of the Benchmark Parameters, taking into account such of the Parties' second round of comments as the Benchmarker (acting as independent consultant) deems appropriate and justified.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Notwithstanding paragraph 5.2, the Benchmarker shall have the final decision on the Benchmark Parameters and Equivalent Services. If the Service Provider considered these to create an unfair comparison, it shall escalate in accordance with the Dispute Resolution Procedure. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker shall examine the Service Levels over the previous twelve (12) months (or term to date if less) and the Charges for the Benchmarked Services and shall consider together the following:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the quality of the Benchmarked Services (as denoted by the service level measures); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Charges for the Benchmarked Services.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker shall normalise data collected from the Comparators in respect of the Equivalent Services against the relevant Benchmarked Services including (where relevant), but not limited to, taking account of:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">scope and nature of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the hardware or software used or required to provide the Services, including maturity, stability and age;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Levels and service requirements (including regulatory and geographic restrictions);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">locations of service delivery and receipt of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">volumetrics (including number of users);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">financial engineering, discount mechanisms, financial remedies/ adjustments set out in the contract and allocations; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">that the Customer has not paid for Transition or staff restructuring; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any other factors that the Parties agree (acting reasonably) in writing would be relevant to the benchmark review.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Benchmarker shall provide a comprehensive overview (or such other information that the Benchmarker has agreed to provide pursuant to paragraph 5.2) of any normalisation carried out in accordance with paragraph 5.5. Nothing in this Schedule 11 is intended to require the Benchmarker to disclose the identity of any customers or any commercially sensitive information in breach of any obligation of confidence owed by the Benchmarker or the underlying proprietary algorithms supporting the normalisation factors. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt, the Benchmarker may consider factors other than those set out in the Benchmarking Agreement (but may not disregard factors which are set out therein) where not to do so would result in the Benchmarking Report being materially unfair to either Party. In such circumstances, the Benchmarker shall advise both Parties of such factors and the reasons for its consideration of those factors.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BENCHMARK REPORT</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Upon completion of the Benchmarking, the Parties shall use the following process for reviewing and commenting on the Benchmark Report:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Benchmarker shall produce its first draft report setting out the Charges in the market for Equivalent Services by reference to those Benchmarked Services ;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">within ten (10) Business Days of issue of the first draft report, each Party shall review the first draft report and submit written comments to the Benchmarker (with a copy to the other Party); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Benchmarker shall consult with the Parties and produce a second draft report, taking into account such of the Parties' comments as the Benchmarker deems appropriate and justified;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">within ten (10) Business Days of issue of the second draft report each Party shall review the second draft report and submit written comments to the Benchmarker (with a copy to the other Party); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">6.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Benchmarker shall produce a final report (the "</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Benchmark Report</font><font style="font-family:Arial;font-size:10pt;">"), taking into account such of the Parties' second round of comments as the Benchmarker deems appropriate and justified.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OUTCOME</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the Benchmark Report concludes that the Charges are not Market Competitive, the Parties shall, in accordance with the Contract Change Control Procedure, negotiate in good faith such fair and reasonable Changes to this Agreement as are necessary so that the Charges are Market Competitive (applying the criteria used in the Benchmark Report, in so far as those criteria are apparent from the Benchmark Report). </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If the Parties do not agree such Changes within fifteen (15) Business Days after the date of the Benchmark Report, then the Parties shall escalate to the highest level of governance for further discussion. If the Parties are still not able to agree, [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GENERAL</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If for any reason the Benchmarker ceases performing, or is unable to perform, all or any of its responsibilities, as envisaged by this Schedule 11, a replacement Benchmarker shall be appointed to perform such of those responsibilities as remain unperformed.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In no event shall the Charges be increased or the Service Levels decreased as a result any Benchmarking.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may withdraw any Benchmarking Notice and cancel the appointment of the Benchmarker at any time. Cancellation by the Customer of any Benchmarking shall not prevent the Customer from commencing another Benchmarking. In the event of cancellation, the Customer shall bear all the charges of the Benchmarker. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Without prejudice to any right of the Service Provider to raise an issue under the Dispute Resolution Procedure where the Customer has not complied with this Schedule 11, the Benchmarker shall act as an expert and not as an arbitrator and subject to anything to the contrary in this Schedule 11, its decision will be final and binding on the Customer and the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">QUALITY ASSURANCE REVIEW</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will endeavour to provide thirty (30) days written notice of a QA Review to the Service Provider, but may, at its absolute discretion, carry out a QA Review with at least ten (10) Business Days&#8217; notice to the Service Provider. Prior to the commencement of the QA Review, the Customer will provide details of the methodologies to be followed to the Service Provider and will meet with the Service Provider to discuss the QA Review and such methodologies as reasonably required. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may, at its own discretion, conduct the QA Review itself or appoint an independent third party (provided that such third party shall not be a Service Provider Competitor in the provision of services equivalent to the Services) to undertake the QA Review, provided that the Customer procures that such third party complies with terms equivalent to this paragraph 9 in all material aspects and executes a non-disclosure agreement in favour of the Service Provider on terms equivalent to the Agreed Form NDA.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will, at the commencement of each QA Review, provide the Service Provider and any third party carrying out the QA Review, with a document that details, but is not limited to, QA terms of reference, required report layout, timescales and deliverables.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall co-operate and participate fully in any QA Review and shall use all reasonable endeavours to ensure that requests for information from the Customer are dealt with in a timely manner. The Service Provider may only charge the Customer for the performance of its obligations in relation to a QA Review where the Service Provider can demonstrate to the Customer's satisfaction that it cannot perform such obligations using its then current resources and that to do so would have a material impact on its costs of providing the Services, in which case any additional Charges reasonably incurred may be reserved at the rates set out in Schedule 10 (Pricebook, Charges and Invoicing).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may not carry out a QA Review in the first six (6) months from the Service Commencement Date for that Service Tower.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If, following a QA Review, the Customer is not satisfied that the Service Provider is meeting the QA Requirements, the Customer will provide a written report to the Service Provider setting out the parts of the QA Requirements that are not being provided to the standards stated in the Agreement ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">QA Report</font><font style="font-family:Arial;font-size:10pt;">"). Within ten (10) Business Days of the date of the QA Report, the Service Provider will provide a written response to the Customer, such response to include an action plan and timetable (to be approved by the Customer) for implementing such changes as are required to be made by the Service Provider to ensure that the QA Requirements are provided to the standards stated in the Agreement. The Service Provider shall, where there </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">is a Service Provider Default, bear the cost of any remedial work or any repeat QA Review, further testing or verification processes required to ensure that such QA Requirements are met to the standard stated in the Agreement.  Should the Customer request a change to the Services as a result of a QA Review, to the extent that such change is a change to the Service Description or a change to the way the Services are delivered, such changes, and the impact of them, shall be agreed via the Contract Change Control Procedure. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">9.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In no event shall the Charges be increased or the Service Levels decreased as a result of a QA Review. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sae1af632220a4c8a9d09e84160c807d6"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 12</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GOVERNANCE AND SERVICE MANAGEMENT</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:144%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to clause 3.5 of the Outsourcing Agreement, the UK Customer has been appointed to act as agent for the other Customers.  References in this document to the Customer are therefore references to the UK Customer acting as agent for all three contracting entities unless otherwise specified.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INTRODUCTION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule sets out the governance structure for the Agreement, including the roles and responsibilities of each Party that are required to maintain an effective working relationship. For clarity, the Customer shall own the governance process. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule also sets out the primary interfaces for the management of the Agreement and the management of the relationship between the Customer and the Service Provider. The Parties acknowledge that day-to-day operation of the Services will be under the governance of the applicable annexes of Schedule 2 (Service Descriptions).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party shall appoint an individual with overall responsibility for operation of the Agreement and overall responsibility for performance of that Party&#8217;s obligations under the Agreement. As at the Effective Date, these people shall be:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Contract Manager and or named alternative</font><font style="font-family:inherit;font-size:8pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;">for the Customer (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Individual</font><font style="font-family:Arial;font-size:10pt;">&#8221;); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Contract Manager and or named alternative for the Service Provider (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider Individual</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party agrees that the performance and effectiveness of the governance processes defined in this Schedule 12 (Governance and Service Management) will be subject to regular review by the Customer. If the Customer considers that the performance and effectiveness of the governance process is not adequate, the Customer will propose changes to the relevant governance process for agreement by the Service Provider. The Service Provider will not unreasonably withhold or delay their agreement to the Customer&#8217;s proposed governance process changes. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that the governance provisions of Schedule 8 (Transition and Transformation) shall apply in respect of Transition, Committed Transformation and Change Projects undertaken pursuant to this Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that the hierarchy of governance is as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Annual review (annually)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Steering Committee (quarterly, and monthly initially)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">ITO operational governance (at least monthly)</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">ITO run board meeting</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">ITO delivery board meeting</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">ITO commercial board meeting</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The interfaces between the governance of this Agreement and the Customer&#8217;s executive governance process is shown in Appendix 12-B</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ANNUAL REVIEW</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall undertake an annual review six (6) months after the First Service Commencement Date and thereafter at regular intervals of twelve (12) months during the Term</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall meet at the Customer&#8217;s offices or such other location as the Customer may reasonably request in order to undertake the annual review. The Parties may use video or audio conferencing facilities where offshore representatives are to be included.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The matters to be considered during the annual review shall include:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">each Parties plans and objectives for the coming year; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">commercial performance of the Agreement in comparison to the financial business case and the strategic objectives of the outsourcing agreement with (where applicable) the Service Provider providing (innovative) recommendations and action plans to improve commercial performance;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">performance standards generally including progress against the Customer&#8217;s strategic, tactical and operational objectives, Services complaints and material Services downtime or performance issues impacting the Customer&#8217;s business operations with (where applicable) the Service Provider providing recommendations and action plans to improve overall Services performance; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the relationship between the Customer and the Service Provider;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any required or agreed material Change to the Services or Deliverables of the outsourcing arrangement; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any material Operational Risk, Services risk and issues identified in the performance of the Services and their associated mitigation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(g)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">disputes that have been agreed or are outstanding;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(h)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer and the Service Provider&#8217;s business and technology strategies including innovation, transformation and service evolution; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">advice and guidance regarding technology, market trends and planning specific to the Customer&#8217;s business requirements; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(j)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review of continuous improvement, efficiencies and innovation; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(k)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">disaster recovery testing results; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(l)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">cyber security review; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(m)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review of the performance of Third Party Providers, managed pursuant to Schedule 14 (Service Integration); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(n)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">such other matters as the Customer and Service Provider may require and/or the Parties may agree from time to time.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for providing such reports as may be required to enable the Parties to review the matters set out in paragraph 2.3 above.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for ensuring that the results of the annual review are issued for the Customer&#8217;s approval within ten (10) Business Days of such meeting, and thereafter the Service Provider shall as soon as reasonably practicable implement any agreed decisions arising out of the annual review, including, in respect of the Services, Charges and Service Levels. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The attendees of the annual review will be selected members of the Steering Committee as indicated in paragraph 3 below. Changes to the annual review committee members will be agreed by the Customer&#8217;s Steering Committee chairperson. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THE STEERING COMMITTEE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party may appoint representatives to the Steering Committee who shall, subject to the Contract Change Control Procedure, have the authority to make decisions on behalf of their respective Parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Steering Committee meetings shall be held on a monthly basis for six (6) months (or longer as may be required) after the Effective Date with the first meeting being held no later than thirty (30) days after the Effective Date thereafter moving to quarterly intervals or at such other times as agreed between the Parties to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review any significant reports provided by the Service Provider;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">consider any matters escalated to the Steering Committee from the operational governance forums referenced in paragraph 4 below; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review the Balanced Scorecard in accordance with Appendix 12-A of this Schedule 12;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review the briefings and reports from the Transition Services Board on the general performance of the Transition (until such time as the Transition Plan is complete, Transition Milestones are achieved and the Transition is fully accepted by the Customer) and Transformation; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review and discuss commercial, financial, Run Service and Change Management Service performance and agree actions and timescales to remediate non-performance; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">allow for a discussion between the Customer&#8217;s IT and business transformation leadership and the Service Provider&#8217;s Executive Sponsor, UKI Insurance Head, and CIO / Head of Change (or each Parties authorised and senior alternate) regarding all matters within the public domain pertaining to the Service Provider&#8217;s ongoing financial good standing, the Service Provider&#8217;s ability to continue to perform the Services and its strategic and investment plans pertaining to its ability to perform the Services on an ongoing basis;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(g)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review the status of the Service Provider change portfolio, confirm the execution of the change portfolio plan, identify any impediments to delivery, agree actions and plan to resolve any impediments; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(h)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">deal with any matters referred to it for assessment under the Dispute Resolution Procedure;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review Operational Risk and significant risks and issues and confirm and approve Service Provider mitigating actions as required; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(j)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">assess the progress of the Services and the working relationship of the Parties and key Third Party Providers;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(k)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">review proposals for cost reduction or improvement in the Services; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(l)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">request, and or review requested, specialist consulting and advisory papers on technology or market topics; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(m)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Review the status of Transition, Committed Transformations and (if any) Future Transformations.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">As at the Effective Date, the Steering Committee comprises the attendees listed in the table below.  Those attendees with a &#8220;yes&#8221; in the &#8220;Annual Review Attendee&#8221; column are required attendees for the annual review described in section 2 of this Schedule 12 but are optional for all other Steering Committee meetings. </font></div></td></tr></table><div style="line-height:120%;padding-left:54px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:86.1328125%;border-collapse:collapse;text-align:left;"><tr><td colspan="4"></td></tr><tr><td style="width:34%;"></td><td style="width:16%;"></td><td style="width:32%;"></td><td style="width:18%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;color:#ffffff;font-weight:bold;">Customer Attendees</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;color:#ffffff;font-weight:bold;">Annual Review Required Attendee</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #000000;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;color:#ffffff;font-weight:bold;">Service Provider Attendees</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;color:#ffffff;font-weight:bold;">Annual Review Required Attendee</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Group Chief Operating Officer (Chairperson)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Executive Sponsor</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Director of Business Transformation</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">UKI Insurance Head</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Chief Technology Officer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">CIO / Head of Change</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Global Head of Procurement</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Delivery Lead</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Head of Enterprise Portfolio Management Office </font><font style="font-family:Arial;font-size:8pt;font-style:italic;">(reporting conduit to the customer executive committees)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Delivery Lead (off shore)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Contract Manager</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:center;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Yes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Run Service Lead UK</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Relationship Manager</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Run Service Lead US</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Head(s) of Portfolio Delivery</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Program Manager</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Transition Manager </font><font style="font-family:Arial;font-size:8pt;font-style:italic;">(for the period of the Transition)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Transition Manager </font><font style="font-family:Arial;font-size:8pt;font-style:italic;">(for the period for the transition)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Specialist Subject Matter Experts as invited by Steering Committee chairperson</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:8pt;"><font style="font-family:Arial;font-size:8pt;font-style:italic;font-weight:bold;">Specialist Subject Matter Experts as invited by Steering Committee chairperson</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for ensuring that the results of the Steering Committee are issued for the Customer&#8217;s approval within five (5) Business Days of such meeting, and thereafter the Service Provider shall, as soon as reasonably practicable, implement agreed decisions arising from the Steering Committee.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ITO OPERATIONAL GOVERNANCE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Both Parties agree that day-to-day governance processes are defined in the annexes to Schedule 2 (Services Descriptions). The manner in which such matters will be reported to the operational governance committees is described in paragraph 4.2. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties will establish the following operational governance committees and meetings by three (3) months after the Effective Date. These meetings will take place at least monthly, may take place concurrently and may be attended by the same or overlapping groups of attendees. The Service Provider shall circulate outputs of each meeting within five (5) Business Days of the meeting taking place.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The &#8220;ITO Run Board Meeting&#8221;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.84375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:49%;"></td><td style="width:51%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Attendees</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Matters to be Considered</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">For the Customer:</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Chief Technology Officer (Chairperson).</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Heads of Aspen Run Functions.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Contract Manager.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Transition Manager </font><font style="font-family:Arial;font-size:9pt;font-style:italic;">(for the period of the Transition).</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">IT Procurement Lead.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">For the Service Provider:</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">CIO / Head of Change.</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Delivery Lead.</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Run Service Lead UK</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Run Service Lead US</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Delivery Lead offshore</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Service Provider Tower Level Delivery Heads.</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Transition Manager </font><font style="font-family:Arial;font-size:9pt;font-style:italic;">(for the period of the Transition).</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-19px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Transformation Manager.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:1px;text-indent:-2px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Such other attendees as the Parties deem appropriate.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;"><br></font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Performance by the Service Provider against the Performance Standards &#8211; including review of the Service Level Reports and Weekly SL Reports.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Continuous improvement and innovation.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Any issues and risks arising with the performance of the Customer Dependencies.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Review each Service Tower&#8217;s end-to-end performance dashboard reports.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Review of Forecast Volumes and Firm Volumes. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Service Capacity &amp; Demand.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Charges &amp; Invoicing. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Transition progress and impact on the day to day run Services.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Change Requests (outstanding, implemented, proposed).</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.3</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Security.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.4</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Tooling. </font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The &#8220;ITO Delivery Board Meeting&#8221;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.4765625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Attendees</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Matters to be Considered</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">For the Customer: </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Director of Business Transformation (Chairperson).</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Chief Technology Officer.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Head of UK Portfolio Delivery. </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Head of US Portfolio Delivery. </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Contract Manager. </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Head of Enterprise Portfolio Management Office. </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">IT Procurement Lead.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">For the Service Provider:</font></div><div style="padding-bottom:8px;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">CIO / Head of Change</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Delivery Lead</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Change Lead</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Program Manager</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Lead Architect</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;font-style:italic;">Change Delivery Lead offshore</font><font style="font-family:Arial;font-size:9pt;">.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Such other attendees as the Parties deem appropriate.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Change Portfolio Status.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Change Portfolio Plan. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Change Portfolio conflicts and resolution.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Change Risks and Issues encountered in the delivery of Services.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Change Projects at risk or moving into at risk status. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">New Change Proposals (transformation, innovation, business request).</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Pipeline and Delivery Demand Planning. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Delivery Capability &amp; Uplift.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Transformation status and performance. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.5</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Change Management.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.6</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Continuous Improvement and innovation.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.7</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Achievement of committed spend.</font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.8</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Tooling.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The &#8220;ITO Commercial Board Meeting&#8221;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:88.4765625%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Attendees</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Matters to be Considered</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">For the Customer: </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Contract Manager (Chairperson). </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">IT Procurement Lead. </font></div><div style="padding-bottom:8px;text-align:justify;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Finance representative.</font></div><div style="padding-bottom:8px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">For the Service Provider:</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Contract Manager </font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">CIO/ Head of Change</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Common Service Lead</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Delivery Lead</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Contract  Manager (offshore)</font></div><div style="padding-bottom:8px;padding-left:38px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">o</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Finance Lead (offshore). Delivery Lead (off shore) </font></div><div style="padding-bottom:8px;padding-left:14px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Such other attendees as the Parties deem appropriate.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Financial and Budget Summary. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Third Party Service Provider Performance. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Contract Changes. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Risks &amp; Issues. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Contract / Service Change Requests. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:6px;font-size:9pt;"><font style="font-family:Arial;font-size:9pt;">Benefit Realisation against ITO Business Case. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.9</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Savings and Improvement Proposals. </font></div><div style="padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:0px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">4.10</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:9pt;">Service Credits and Debits. </font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">REPORTING</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall prepare the following reports for the purposes of this Schedule 12:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">5.1.1 Annual Review: </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">within three (3) months of the Effective Date, the Service Provider shall provide a template for the annual review; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer will review the annual review template within one (1) month of receipt of the template from the Service Provider. The Customer may request reasonable amendments to the template. The Service Provider will within one (1) month of receipt of the amendment request update the template as requested or provide justification as to why the amendment cannot be executed.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Steering Committee Reports: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">i.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Reporting shall be at a consolidated level to enable the Customer and the Service Provider Executive Members of the Steering Committee to quickly access the status of the Agreement and make decisions as required;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">ii.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">for a period of three (3) months from the Effective Date, the Service Provider will provide to the Customer the Service Provider&#8217;s standard monthly Steering Committee Report incorporating the Steering Committee key matters as defined in paragraph 4.2 above. The report shall be in the form of &#8220;consolidated, run and change dashboard reports&#8221; enabling the review of end-to-end delivery of the Services, reports on both Customer and Service Provider performance and the hand offs between the Parties&#8217; respective Service Provider and Customer management teams; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">within two (2) months of the Effective Date, the Service Provider will provide the Customer with a worked example of a Steering Committee and/or anonymised client Steering Committee Report. The </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">Customer will review the report and may request reasonable amendments to the report. The Service Provider will amend the reports as requested or provide reasonable justification as to why the amendment cannot be actioned. The Service Provider will implement the agreed Steering Committee report in month four (4) after the Effective Date;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Balanced Scorecard Report: </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">commencing in month four (4) after the Effective Date, the Balanced Scorecard report (it being agreed that this will initially be largely unpopulated as only sections where the Service Provider has completed Transition will be populated); and</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any other reports that the Parties agree to prepare from time to time. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to paragraph 4.1.2 of Schedule 2 (Service Description), the Service Provider shall meet the following Operational Reporting requirements for ITO Run, ITO Change and ITO Commercial Boards:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer will use Service Provider standard reports or dashboards wherever possible;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">for the first six (6) months after the Effective Date the Customer will use the standard Service Provider dashboard Reports. These Reports should enable the Customer to fully understand the status, performance, risks and issues of all aspects of the Services being provided by the Service Provider; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">after five (5) months, the Customer may request reasonable amendments to the reports provided. The Service Provider will amend the Reports as requested or provide a justification as to why the requested Reports cannot be actioned. The Service Provider shall implement the revised Report in month seven (7) after the Effective Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE AUTHORITIES </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Change Authorities are responsible for ensuring that the consequences of technology and service change decisions are in alignment with Business and IT strategies and objectives such that business operations can be improved and benefits secured in a coordinated manner across the organisation. The Design Authorities are responsible for defining the overall Customer technology framework and for the approval of all change to that framework.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer operates three (3) Change Authorities (which are anticipated to remain in place): </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Enterprise Architecture Board (IT strategy, solution design, software and technical integration and data architecture);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Architecture Board (service and infrastructure design to meet the requirements of the business such as virtualisation, cloud and high availability); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Change Advisory Board (production readiness quality assurance and approval of all change before production deployment).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will be requested by the Customer to provide appropriate technical experts to attend the Customer Change Authorities during the lifecycle of a change. The chairperson of the appropriate Customer Change Authority will initiate the invite and define the documentation required to support the Service Providers attendance</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Project Board</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider and the Customer agree that a Project may have its own Project Board or similar committee (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Project Steering Committee</font><font style="font-family:Arial;font-size:10pt;">&#8221;) to govern and direct the delivery of that project. The governance arrangement for a Project Steering Committee is detailed in Annex 5 to Schedule 2 (Service Descriptions).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD PARTY PROVIDER ISSUE MANAGEMENT </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider is not receiving the cooperation that it requires from any Third Party Provider, for which the Customer owns the relationship of that Third Party Provider, and the lack of cooperation will impact on the Service Provider&#8217;s ability to perform any of the Services, then the Service Provider shall promptly notify the Customer&#8217;s Contract Manager in writing, pursuant to Schedule 14 (Service Integration). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In the first instance, the Service Provider shall use all reasonable efforts to resolve any dispute between the Service Provider and any Third Party Provider. The Customer hereby confirms its permission for the Service Provider to act on its behalf in this regard, subject to (i) complying with any specific guidelines provided by the Customer Contract Manager and (ii) that the Service Provider shall not discuss any financial matters on behalf of the Customer.  </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider is unable to resolve a dispute with a Third Party Provider, it shall refer the matter promptly to the Customer&#8217;s Individual. The Service Provider and the Customer shall co-operative fully to resolve the Third Party Provider non-performance.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Third Party Service Provider performance will be reported by the Service Provider to the ITO Commercial Board pursuant to clause 4.3. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BALANCED SCORECARD </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s overall performance of the Services and of the relationship between the Parties will be monitored through the implementation of a performance management scorecard (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Balanced Scorecard</font><font style="font-family:Arial;font-size:10pt;">&#8221;). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">At the request of the Customer, the Service Provider shall work with the Customer to agree a Balanced Scorecard within four (4) months of the Effective Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall produce the Balanced Scorecard on a quarterly basis for submission to the Steering Committee.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:28px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The information to be contained in the Balanced Scorecard is set out in Appendix 12-A to this Schedule. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPERATIONAL RISK</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider must inform the Customer Individual immediately when the Service Provider becomes aware of the potential for or an actual material deficiency in the provision of the Services or this Agreement (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Operational Risk</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will inform the Service Provider Individual immediately when the Customer becomes aware of an Operational Risk in the provision of the Services, the Outsource Arrangement or this Agreement </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will register and maintain a risk register of all Operational Risks raised by either the Service Provider or the Customer. The Operational Risk must be registered in the risk register by the Service Provider within one (1) working day of notification to the Service Provider&#8217;s Service Lead and Delivery Lead offshore (copied to the PMO Lead). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">10.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Individual will report the Operational Risk to the Customer local Head of Compliance, and the chairperson of the Steering Committee.</font></div></td></tr></table><div style="line-height:120%;text-align:left;padding-left:48px;text-indent:-28px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">10.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Within five (5) Business Days of the Operational Risk being registered in the risk register the Service Provider will provide, for agreement with the Customer, a mitigation plan to mitigate the Operational Risk. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">10.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Should the Service Provider, in their own reasonable opinion, believe that any existing or proposed Services be notified to a Regulator they should inform the Customer&#8217;s Contract Manager who will notify the Customer local Head of Compliance. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:29px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Escalation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Escalation between the Parties arising out of issues relating to the Governance arrangements set out in this Schedule 12 or the provision of Services, shall initially by dealt with by the Parties&#8217; respective Contract Managers appointed under the Agreement; and if the dispute is not resolved by the respective Contract Manager(s):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:29px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">then by the Customer&#8217;s Director of Business Transformation or Chief Technology Officer (or his or her or their designated nominee) and the CIO / Head of Change in the Service Provider&#8217;s organisation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:29px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">then by the Customer&#8217;s Group Operating Officer (or his/her designated nominee) and in the UKI Insurance Head the Service Provider&#8217;s organisation; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:8px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:29px;"><font style="font-family:Arial;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">then by the Customer&#8217;s Chief Executive Officer (or his/her designated nominee and the Executive Sponsor in the Service Provider Organisation. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:Arial;font-size:12pt;">11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Notwithstanding clauses 11.1, where one of the circumstance set out in clause 8.5 occurs, the Customer shall be free at any time to invoke the process set out in that clause.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:37px;text-indent:-28px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:120px;text-indent:-72px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s569ba12997994bea8fe6f13ea115b8ba"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 12-A</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:120px;text-indent:-72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BALANCED SCORECARD</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PURPOSE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The purpose of the Balanced Scorecard is to drive the appropriate Service Provider and Customer behaviour in line with the Customer&#8217;s business objectives, in addition to the key performance metrics described in paragraph 3.2 of this Appendix 12-A.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The assessment of Balanced Scorecard metrics takes place throughout the quarter so that the Balanced Scorecard reflects performance across the whole quarter.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PRINCIPLES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The key principles of the Balanced Scorecard are:&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">easy visibility of successes and failures through a dashboard approach;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">create key performance metrics specifically important to the Customer and the Service Provider that can be adjusted through the life of the Agreement to reflect dynamic business;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">promotes alignment of service and commercial goals and behaviours;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">promotes continual service improvement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Balanced Scorecard shall be monitored through the Steering Committee;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Parties may request that the Balanced Scorecard is amended to reflect (i) changes in the Customer business priorities and objectives and/ or (ii) service risks and concerns. These amendments may include but not be limited to specifying the Balance Scorecard structure, number and composition of the top-level elements, sub-elements, the specific measurements and their definition. The amendments will be advised by the Customer or the Service Provider at the Steering Committee to be mutually agreed;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(g)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer shall be able to promote or demote with the written agreement of the Service Provider any existing and agreed measures on the Balanced Scorecard as it deems appropriate; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(h)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the responsibility for the production and reporting of the Balanced Scorecard shall be with the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">METHODOLOGY</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Assessment</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Balance Scorecard will be assessed by a combination of &#8216;hard&#8217; service measures taken from existing service performance statistics along with &#8216;soft&#8217; perception measures obtained through governance review. Wherever possible, all metrics whether they be &#8216;hard&#8217; or &#8216;soft&#8217; should be objective measurements and not subject to interpretation. Relationship scores may be based on the number of escalations, the number of Business Impact Initiatives submitted, the number of Agreement Changes via the Contract Change Control Procedure (not relating to new Customer requirements), the number of Customer appreciations sent to the Service Provider as well as Customer satisfaction.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Key Performance Metrics</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The key performance metrics (in addition to the Service Level Measures, as defined in Schedule 3 (Service Levels and Service Credits)) will be agreed between the Service Provider and the Customer prior to the First Service Commencement Date and will align with the Customer&#8217;s key objectives and requirements with regard to desired behaviour expected from the Service Provider and the Services. Each key performance metric will include:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">description and objective of metric;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">description of successful performance and how this will be measured, including duration of metric / review period; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">ownership and agreement/variation process (if different to the process in paragraph 3.1 of this Appendix 12-A).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The specific measures will be defined by the Parties prior to the applicable Service Commencement Date, to be mutually agreed.  This will be included within the relevant Transition tollgate. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Balanced Scorecard Scoring</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Scores will be agreed for each metric and will be expressed as &#8216;RAG&#8217; in accordance with the Customer defined ratings. Weighting will be assigned to the top level elements and sub-elements by the Parties to reflect (i) Customer&#8217;s business priorities at that time and (ii) service risks and concerns, to be mutually agreed.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">A historic record of the Balanced Scorecard will be kept for the duration of the Agreement so the trend analysis can be made. The Balanced Scorecard report will include a record of current status and a &#8216;RAG forecast&#8217; for the next month.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where red or amber scores are given for a metric, the Service Provider shall propose clear measurable actions intended to change the &#8216;RAG&#8217; status to green for the next reporting period for agreement by the Customer at the Steering Committee. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer and Service Provider Responsibilities</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In order for this reporting system to work effectively there are a number of responsibilities which must be undertaken by both Parties.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">The responsibilities of the Service Provider</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">produce performance statistics and Balance Scorecard report;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">present the Balanced Scorecard to the Steering Committee;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">attend meetings in line with the Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">produce a monthly Balance Scorecard report (notwithstanding that some measurements will be taken quarterly as specified by the Customer); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">document and implement agreed remedial actions.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">The responsibilities of the Customer</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">participate in monthly Customer surveys and work to achieve participation rates to enable meaningful scorecard evaluation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">manage the Service Provider&#8217;s contact with the Customer; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:144%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:144%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">attend meetings in line with the Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If these Customer activities are not completed as agreed it may not be possible to generate accurate ratings for the Balanced Scorecard report, in which case no score (i.e. neutral) will be recorded and the matter will be reported by the Service Provider to the Steering Committee including reasons for there being no score and the actions and timescale required to complete the Balanced Scorecard.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s9cea891860b44aa6bef3a23ee3eee47f"></a></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 12-B</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:120px;text-indent:-72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CUSTOMER GOVERNANCE</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;padding-left:120px;text-indent:-72px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s226c2cf448ef40d9936ae4f0d838339a"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 13</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CONTRACT CHANGE CONTROL PROCEDURE</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INTRODUCTION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule sets out the procedure that shall apply to the classification, processing and approval or rejection of Changes. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Requests can emanate from either Party and shall be documented as a Change Request in accordance with paragraph 3 below. The Service Provider shall not charge the Customer for preparing or responding to a Change Request or for the preparation of any documentation relating to a Change Request. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All changes to the Services (including to any outputs of the Services such as Deliverables) shall be managed using the Contract Change Control Procedure unless such changes are those envisaged by individual Service Tower service descriptions in which case the procedures specified in such service description shall apply. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall record and track the progress of all Change Requests and report the status of Change Requests as part of its standard reports to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">NEW SERVICES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event that the Customer requests the Service Provider to provide a New Service and the Service Provider agrees to provide such New Service (such agreement not to be unreasonably withheld or delayed), the Service Provider and the Customer shall agree on the nature and scope of the New Service, including any Service Levels for performance (as may be applicable), the related Charges, and appropriate amendments to the part(s) of the Agreement affected (if any) and/or any changes needed in a SOW. </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE REQUEST PROCEDURE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Change Requests</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">While either Party may propose a Change, save to the extent specified in any applicable &#8220;fast-track&#8221; change process, the Service Provider must not unreasonably withhold or delay its consent to any Change proposed by or modified by the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">All Change Requests shall be authorised by an authorised representative of the Party that requests the Change, who shall act as the Change Request sponsor throughout the Contract Change Control Procedure, and who shall complete Part A of the Change Control Note. Part B of the Change Control Note shall be completed by the Service Provider. Change Requests shall be presented to the appropriate authorised representative of the other Party who shall acknowledge receipt of the Change Request. The Parties shall agree within five (5) Business Days the timescale for completion of each Change Request. Each single Change shall generate a single Change Request.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider&#8217;s Obligations</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Irrespective of which Party raises the Change Request, for each Change Request, the Service Provider shall assess the Change Request and complete Part B of the Change Control Note in accordance with the timescales agreed with the Customer, which in any event shall not exceed ten (10) Business Days. In completing Part B of the Change Control Note, at a minimum the Service Provider shall provide:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">a description of the Change and whether the Service Provider considers that the Change is a New Service and should be dealt with in accordance with paragraph 2 above;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the information required in the Change Control Note pro-forma; and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the reasoning behind a proposed Change where the Change is proposed by the Service Provider; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the rationale for any proposed Charges arising from the proposed Change (it being acknowledged that the Service Provider shall not be obliged to disclose its actual costs or profit margins); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">3.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any proposed amendments to the Agreement, as required.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">REVIEW AND APPROVAL</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Prior to submission of the completed Change Request to the Customer, the Service Provider shall undertake its own internal review of the proposal and obtain all necessary internal approvals.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall review the Change Request and following such review may:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">accept or reject the Change Request;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">require the Service Provider to resubmit the Change Request, providing reasonable details of the parts of the Change Request that do not meet with the Customer&#8217;s approval;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">4.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">request more information from the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where a Change Request does not meet with the Customer&#8217;s approval, the Parties shall negotiate in good faith. Any failure to reach agreement shall be referred to the Dispute Resolution Procedure, provided that the Customer shall be entitled to reject any Change proposed by the Service Provider in the event that any matter relating to such Change is not approved by the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Subject to paragraph 4.5 below, following an internal process of approval by the Customer and agreement between the Parties, Part C of the Change Control Note shall be signed by both Parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">No Change to any part of this Agreement can be implemented without the prior written consent of the Parties. The Service Provider shall not take any action or implement any decision which may have a material effect on the Customer or which adversely affects the function or performance of, or decreases the resource efficiency of the Services, including implementing changes in technology, equipment and software configuration, without first obtaining the Customer&#8217;s written approval. If the Service Provider proceeds with a Change without the Customer&#8217;s prior written authorisation, such Change shall be entirely at the Service Provider&#8217;s cost and risk (and the Customer may require the Service Provider to undo the Change at its own expense).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A Change Request signed by both Parties shall constitute an amendment to this Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Subject to agreement by the Parties on the price of a Change (where a Change is chargeable and provided always the Service Provider acts reasonably in agreeing the Charges applicable to the Change by reference to the Rate Card and such other pricing factors as are reasonable in the circumstances) the Service Provider is obliged to implement all Changes at the Customer&#8217;s request unless: (i) this is not technically feasible for the Service Provider adopting Good Industry Practice; (ii) the Service Provider, adopting Good Industry Practice, cannot reasonably implement the Change in the required timescale; or (iii) implementing the Change would or might cause the Service Provider to contravene Relevant Law. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">REGULATORY CHANGE </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties each acknowledge and agree that if a Change is required to accommodate a Regulatory Change (applying after the Effective Date), then such Changes shall be implemented using the Contract Change Control Procedure and the costs relating to such Change shall be allocated as follows:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Regulatory Change that impacts Customer Applicable Regulations:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to paragraph 5.1.1(b), if a Regulatory Change occurs during the Term and such change is due to a change in Customer Applicable Regulations, then the Customer shall be responsible for the costs of implementing the Regulatory Change.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Regulatory Changes due to Service Provider Applicable Regulation changes:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If a Regulatory Change occurs during the Term and such change is due to a change in Service Provider Applicable Regulations, then the Service Provider shall be responsible for the costs of implementing the Regulatory Change.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">5.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Regulatory Changes that are not covered by paragraphs 5.1.1 and 5.1.2:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:132px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:94px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If a Regulatory Change occurs during the Term which is not a Regulatory Change that comes within paragraph 5.1.1 or paragraph 5.1.2, then the Parties shall, acting in good faith, work together to agree how to allocate the costs of such Regulatory Change.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:132px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sf8c814769c0a481dbb017eaec92db856"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:138%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;padding-left:132px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 1 <br>PRO FORMA CHANGE CONTROL NOTE</font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:86.71875%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:25%;"></td><td style="width:1%;"></td><td style="width:24%;"></td><td style="width:25%;"></td><td style="width:25%;"></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Change Request</font></div></td><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Change Request Number:</font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Part A: Initiation</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Brief description: </font><font style="font-family:Arial;font-size:10pt;font-style:italic;">[insert reference to MSA or relevant SOW to ensure it is clear which document is being changed]</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Originator:</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Contact number:</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Sponsor:</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Contact number:</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date of initiation:</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Required by date:</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="5" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="5" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Details of </font><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;background-color:#92cddc;">Proposed Change</font></div></td></tr><tr><td colspan="5" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Include reason for change and appropriate details/specifications. Identify any attachments as A1, A2, A3, etc)</font></div></td></tr><tr><td colspan="5" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Authorised by Customer :</font></div></td><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Date</font><font style="font-family:Arial;font-size:10pt;">:</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name:</font></div></td><td colspan="3" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Signature:</font></div></td><td colspan="3" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Received by Service Provider:</font></div></td><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Date</font><font style="font-family:Arial;font-size:10pt;">:</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name:</font></div></td><td colspan="3" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Signature:</font></div></td><td colspan="3" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:86.71875%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:30%;"></td><td style="width:20%;"></td><td style="width:50%;"></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Change Request:</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Change Request Number:</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Part B: Evaluation</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Identify any attachments as B1, B2, B3, etc.)</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Changes to Services, terms of the Agreement, personnel to be provided, charging structure, payment profile, documentation, training and any other contractual issue.</font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Description of Change</font><font style="font-family:Arial;font-size:10pt;">:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Impact</font><font style="font-family:Arial;font-size:10pt;">:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Refer to any impact analysis attachment where applicable)</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Deliverables</font><font style="font-family:Arial;font-size:10pt;">:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Timetable</font><font style="font-family:Arial;font-size:10pt;">:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer Dependencies</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Charges for Implementation:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Include a schedule of payments.  If not applicable, mark &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Not Applicable</font><font style="font-family:Arial;font-size:10pt;">&#8221;)</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Other Relevant Information:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Include value-added and acceptance criteria)</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td colspan="3" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Amendments to the Agreement (or SOW) resulting from this Change:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(Clearly describe the changes to be made, e.g. Delete section 3 of the SOW and replace with new section 3 attached to this Change Control Note; Amend clause 4.2 of the Agreement as follows&#8230;) </font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Authorised by Service Provider:</font></div></td><td colspan="2" style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Date:</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name:</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Signature:</font></div></td><td colspan="2" style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:86.71875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Change Request</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Change Request Number:</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;font-weight:bold;">Part C: Authority to Proceed</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;background-color:#92cddc;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Implementation of this Change Request as submitted in Part A, in accordance with Part B, is:</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(tick as appropriate)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Approved</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">or</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Rejected</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">or</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Requires Further Information </font><font style="font-family:Arial;font-size:10pt;">(as follows, as Attachment 1, etc)</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to clause 3.5 of the Agreement, the Parties agree that the UK Customer is authorised to execute this Change Control Note for and on behalf of each of the US Customer and the Bermuda Customer.</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">For Customer</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">For Service Provider</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Aspen Insurance UK Services Limited</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Aspen Insurance U.S. Services Inc.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the purposes of acknowledging that Cognizant Technology Solutions US Corporation will be providing services on behalf of Cognizant Worldwide Limited in the United States only</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Aspen Bermuda Limited</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;border-bottom:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;border-bottom:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:86.71875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sa5ada8b3f6c24dc59706eed6ab827b15"></a></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 14</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;<br>SERVICE INTEGRATION AND MANAGEMENT</font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;End-to-End Service</font><font style="font-family:Arial;font-size:10pt;">&#8221; means the combination of the Services with third party and the Customer related elements identified in Appendix 14-A.&#160; </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OLA</font><font style="font-family:Arial;font-size:10pt;">&#8221; means an operating level agreement being an agreement or understanding reached between the Service Provider and a TPP in relation to the handoffs between them and dependencies, and measurements they have on each other.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Integration</font><font style="font-family:Arial;font-size:10pt;">&#8221; means the process by which various elements of the Services and third party and Customer provided services and inputs related to the Services are integrated with each other so as to create a seamless End- to-End Service for the Customer and the End Users. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Integration Services</font><font style="font-family:Arial;font-size:10pt;">&#8221; means the Services to be performed by the Service Provider in order to enable Service Integration as further described in Schedule 14 (Service Integration and Management). </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Integrator</font><font style="font-family:Arial;font-size:10pt;">&#8221; means the entity that takes responsibility for Service Integration, in this Agreement, that shall be the Service Provider.&#160; </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Management</font><font style="font-family:Arial;font-size:10pt;">&#8221; means the aspect of the Common Services described as such in paragraph [x] of Schedule 2 (Services Descriptions) which the Service Provider shall ensure are delivered in line with ITIL and industry best practice. </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Management Services</font><font style="font-family:Arial;font-size:10pt;">&#8221; means management of the performance of Customer&#8217;s Third Party Providers in the areas of Incident resolution, Problem Management and Change Management.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Provider</font><font style="font-family:Arial;font-size:10pt;">&#8221; or &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TPP</font><font style="font-family:Arial;font-size:10pt;">&#8221; means a third party entity that provides goods or services to the Customer Group in relation to or otherwise connected to the End-to-End Services.&#160; The contracts with such TPPs shall be Managed Agreements, pursuant to clause 14.3. Appendix 14-A to Schedule 14 defines the TPPs in scope.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PURPOSE</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule 14 describes the Service Provider&#8217;s role as Service Integrator and the Service Integration Services to be provided under this Agreement. In this role, the Service Provider will provide the Third Party Management Services in accordance with this Schedule 14.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will be responsible for the management of the performance of the TPPs to their contracts with the Customer in respect of Incident resolution, Problem Management and Change Management, pursuant to clauses 14.3 and 14.4. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Provider will provide a single point of operational contact and operational escalation for Third Party Providers (TPPs). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider&#8217;s management team will work with the Customer and TPPs to establish the documentation required in accordance with paragraph 3 of this Schedule 14.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will perform Service Management as set out in Schedule 2 (Service Descriptions) for the End-to-End Services, in accordance with the Schedule 12 (Governance and Service Management) as reasonably required.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt the Service Provider obligations in respect of such TPPs are to manage them to the terms of their respective Managed Agreements in accordance with clauses 14.4 and 14.5 only and will exclude commercial management of the TPPs, with the objective of delivering the End-to-End Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will recommend to the Customer clear lines of responsibility between TPPs, the Customer and the Service Provider and defined interfaces.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide a Service Management tool in which to record progress of Incidents, Problems and Changes which have been allocated to the TPPs.  The Service Provider will establish an electronic interface (e-bonding) with the TPP&#8217;s own service management tools where the parties (including the relevant TPP) agree.  This will be at the Customer&#8217;s cost unless it can be achieved without incremental cost.   </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As part of the continuous service improvement activities described in paragraph 2.1.7 of Schedule 2 (Service Descriptions), the Service Provider will make recommendations to the Customer and the TPPs, designed to reduce the volume of Incidents, Major Incidents, and Problems, as set out in clause 14.5.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall support the delivery of an End-to-End Service in accordance with this Schedule 14 and the operational risk processes and procedures as set out in the Procedures Manual.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service Integration Services will be provided in a manner that is consistent with the Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Where the Service Provider is contractually responsible for a TPP (in which case the TPP will be considered an Approved Subcontractor) then it shall be fully responsible for the relevant End-to-End Service pursuant to the Agreement (including but not limited to as set out in Schedule 3 (Service Levels and Service Credit), including managing the performance and achievement of the required level of performance and/or Service Levels for that End-to-End Service irrespective of whether that service or Service or any element of that service or Service is delivered or performed by the Service Provider or the TPP.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OLA'S</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer and the Service Provider, working together, shall use reasonable endeavours to procure that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(A)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">all TPPs enter into an individual OLA with the Customer; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(B)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">all TPPs provide (or give permission for the Customer to provide) copies of the operational parts their contracts (including service description and service levels) to the Service Provider in order that the Service Provider can manage them to their contractual obligations, with the objective of delivering visibility of the  End-to-End Service.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event that any required documentation with a TPP is not provided to the Service Provider prior to the applicable Service Commencement Date, the Customer will use its reasonable endeavours to procure that the relevant TPP provides the Service Provider with all information, assistance and cooperation reasonably required by the Service Provider to provide the Service Integration Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If any relevant documentation is still not provided 3 (three) months following the applicable Service Commencement Date, the matter will be escalated by the Customer in line with its dispute resolution arrangements with that TPP.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE INTEGRATION SERVICES </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.16</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In order to provide the Service Integration Services, the Service Provider will deliver the Common Services as detailed in Annex 1 of Schedule 2 (Service Descriptions) and the Business Continuity and Disaster Recovery Services as detailed in Schedule 16.  For the avoidance of doubt, the Service Provider has no responsibility for the business continuity or disaster recovery arrangements of the TPPs. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.17</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will be responsible for the management and co-ordination of the service provided by the TPPs pursuant to clause 14 of the Agreement. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.18</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(A)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">identify and propose improvements in the processes followed by the TPPs in handling Incidents, Problems and Changes; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(B)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">be the first escalation point for matters relating to such process.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.19</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer will:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(A)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">provide a focal point to support ongoing development of such processes;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(B)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">review and provide feedback, annually, on such processes;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(C)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">act as final escalation point for matters relating to the processes that the Service Provider has attempted to resolve but is unable to resolve; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">(D)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">collaborate with the Service Provider and TPPs on enhancements to the processes.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXCLUSIONS </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.20</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider is not responsible for the services provided to the Customer by the TPPs under any Managed Agreement (and thus the Service Provider shall not be liable for any failure by the TPPs, including any impact on Service Levels, or obligated to perform the services provided by any TPP if the relevant TPP fails to do so).</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s153bb014de62475da33a490e29d3f7ab"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 14-A</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CUSTOMER THIRD PARTY PROVIDERS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:left;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="sa9831f976fd94bd4b4da02cfcb4a007e"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 15</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXIT PLAN AND SERVICE TRANSFER ARRANGEMENTS</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OBJECTIVES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The purpose of Termination Assistance is: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">1.1.1</font></div></td><td style="vertical-align:top;padding-left:2.6666666666666665px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-2.6666666666666665px;"><font style="font-family:Arial;font-size:10pt;">to enable the Service Provider to cease supplying the Services or such part(s) of the Services as are to be terminated and for the Customer or the Successor Service Provider during and in any event no later than the end of the Termination Assistance Period to undertake the applicable Replacement Services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:93px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">1.1.2</font></div></td><td style="vertical-align:top;padding-left:2.6666666666666665px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-2.6666666666666665px;"><font style="font-family:Arial;font-size:10pt;">to eliminate or minimise any disruption or deterioration of the Services, or failure to achieve the Service Levels, during and as a result of the handover from the Service Provider and the commencement of the Replacement Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TERMINATION PLANNING </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall develop a plan for the smooth and effective management of the termination or expiry of this Agreement (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit</font><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Plan</font><font style="font-family:Arial;font-size:10pt;">&#8221;) and, within ninety (90) days following each Service Commencement Date, shall submit the same for approval by the Customer. The Service Provider shall ensure that the Exit Plan shall be sufficiently clear and detailed to enable the Customer and the Service Provider to meet the objectives set out in paragraph 1 above. The level of detail of the Exit Plan shall be reasonable but in any event sufficient to provide the procedures and responsibilities for an orderly transition of Services. In the event that the Agreement terminates within ninety (90) days of the [first] Service Commencement Date, the Service Provider shall submit the Exit Plan to the Customer within twenty (20) days of the date of the termination notice. The Parties acknowledge that the Exit Plan may not be aligned with the Successor Service Provider&#8217;s transition plan and therefore may not be capable of enabling the Successor Service Provider to undertake the Replacement Services without changes.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall during the Term: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">maintain the Exit Plan through the Term and any Termination Assistance Period, ensuring that it is updated regularly (including upon completion of the Transition of each service tower and following completion of any Committed Transformations or Future Transformation project) to reflect the then current Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">at the Customer&#8217;s request, provide information and assistance reasonably necessary to conduct the termination in accordance with the Exit Plan as efficiently and effectively as possible;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">jointly review and verify the Exit Plan with the Customer at least once per year (or otherwise reasonably requested by the Customer) in such a way as to provide the Customer with a high level of confidence that the process and procedures required by the Exit Plan can be put into effect at the commencement of the Termination Assistance Period. Areas of the Exit Plan which are identified as failing or requiring improvement shall be identified and the steps necessary to remedy such failures or improve such areas clearly stated and then undertaken by the Service Provider as soon as reasonably practicable.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Exit Plan shall, amongst other things: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">provide details of the Service Provider functions and other resources that shall provide Termination Assistance as agreed between the Parties; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">set out clearly how the Service Provider shall engage with the Customer any third party entities it may have appointed as Successor Service Providers and/or to assist it with the exit process;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">be designed to address all the issues set out in this Schedule 15; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">provide a timetable, project milestones, generic timings, process, responsibilities of each of the Parties and specify critical controls for providing the Termination Assistance.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GENERAL TERMINATION ASSISTANCE OBLIGATIONS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">As soon as possible (but in any event within three (3) weeks) following receipt or submission of a notice of termination or notification that the Agreement shall not be renewed the Customer may request a Termination Assistance Period of up to nine (9) months (effective from the date of such notice), and the Service Provider shall update the Exit Plan to ensure it contains the most current information and accurately predicts the timescales for conducting Termination Assistance and deliver it to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall meet as soon as reasonably practical following commencement of the Termination Assistance Period and agree what additional resources may be required during the Termination Assistance Period to enable the provision of Termination Assistance, and the provisions of paragraph 3.3 below shall thereafter apply.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree as follows: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">3.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall provide the Continuation Services during the Termination Assistance Period for the Charges;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">3.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to the extent provided for in the Exit Plan (or otherwise agreed between the Parties in writing), the Service Provider may be relieved from liability for Service Credits in respect of a failure to meet the Service Levels if Service Provider Personnel are removed from provision of the Continuation Services or the termination of specific aspects of the Continuation Services during the Termination Assistance Period render it unreasonable for the Service Provider to achieve the applicable Service Levels. The Parties will discuss whether any reduction in the Charges is appropriate; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">3.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall update the Procedures Manual at the start of the Termination Assistance Period to reflect the then current nature of the provision of the Services unless it had been updated within the three (3) months preceding the start of the Termination Assistance Period;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">3.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall undertake the activities identified under the Exit Plan and shall use Commercially Reasonable Efforts to mitigate the costs of so doing (including by the reasonable use of the Service Provider&#8217;s internal support functions such as human resources, legal and finance in support of the Service Provider&#8217;s Termination Assistance obligations); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">3.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall undertake any further activities that are required under the Exit Plan.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall have an option to extend the Termination Assistance Period two times by written notice of thirty (30) Business Days each time to the Service Provider provided that each such extension shall not extend beyond three (3) months after the expiry of the original Termination Assistance Period or the previous extension period subject to the Customer paying for the Termination Assistance performed during such extension periods regardless of the reason for termination.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall have the right to terminate its requirement for Transitional Assistance Services by serving not less than twenty (20) days&#8217; notice upon the Service Provider to such effect. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For the purposes of this Schedule 15 and the Exit Plan, a reference to the Customer includes any other person nominated by the Customer, including any Successor Service Provider, provided that the (i) Customer shall act as an intermediary between the Service Provider and such third parties and the Service Provider&#8217;s point </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">of contact for the obligations in Termination Assistance shall be the Customer&#8217;s [Contract Manager] and (ii) contractual enforcement rights and remedies under this Agreement remain between the Customer and Service Provider. The Service Provider may require the Successor Service Provider and the Customer to enter into the Service Provider&#8217;s reasonable standard form agreement addressing access to Service Provider Facilities and Service Provider Equipment, including the Service Provider and the Successor Service Provider entering into an Agreed Form NDA. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party shall use Commercially Reasonable Efforts to ensure that any novation of a contract to be undertaken pursuant to the terms of this Schedule 15 shall be undertaken substantially on the terms set out in Annex 2. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party shall bear its own internal costs in connection with assigning and/or novating any contracts pursuant to this Schedule 15.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Party shall use Commercially Reasonable Efforts to minimise any costs payable to third parties in connection with the implementation of the Exit Plan and the orderly transfer of service (including any consent and transfer fees associated with obtaining any third party consent to assignment, novation, licensing or sub-licensing). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the terms of the Exit Plan are incomplete, unclear, ambiguous or contradictory to the terms of this Schedule 15, then they are to be interpreted and construed by reference to this Schedule 15.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***] TERMINATION ASSISTANCE AND CONTINUATION SERVICES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">, but in any event, and for the avoidance of doubt, the Service Provider shall be obliged in all circumstances to provide the Termination Assistance and Continuation Services. [***].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">FURTHER TENDERS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">At any time during the Term, at the Customer&#8217;s request the Service Provider shall provide to the Customer and/or its potential Successor Service Providers (subject to such potential Successor Service Providers entering into reasonable written confidentiality undertakings substantially in the form of the Pro-forma NDA) the following material and information in order to facilitate the preparation by the Customer of any invitation to tender and/or to facilitate any potential Successor Service Providers undertaking due diligence:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of the Service(s);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an up-to-date copy of inventories of any Equipment or Software used in the provision of the Services; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an inventory of the Customer Data in the Service Provider's possession or control;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of any Dedicated Third Party Contracts and any Non-Dedicated Third Party Contracts, including the identities of the third party suppliers, the nature of the relevant services, and such other information as the Customer reasonably requires to procure alternative third party contracts and/or services (but excluding any confidential information which the Service Provider is not permitted under the terms of such contracts to disclose to the Customer or commercially sensitive information); </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a list of ongoing and/or potential delivery challenges which may impact the provision of the Services by a Successor Supplier of which the Service Provider is aware (or should reasonably be aware) provided such provision of information would not require the Service Provider to be in breach of its obligations under any third party contract;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to the extent permitted by Law, all information relating to Transfer Employees required to be provided by the Service Provider under Schedule 17 (Staff Transfer); and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">such other material and information relevant to the Services or the Replacement Services as the Customer reasonably requires,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:93px;text-indent:1px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(together, the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exit Information</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Provided the Service Provider and Successor Service Provider have entered into an Agreed Form NDA, the Customer may disclose the Service Provider's Confidential Information to a Successor Service Provider solely to the extent that such disclosure is necessary in connection with such engagement (except that the Customer may not under this Schedule 15 disclose any of the Service Provider&#8217;s Confidential Information which is proprietary (including any Service Provider IPR or Pre-Existing IPR), commercially sensitive information or information relating to the Service Provider&#8217;s or its Approved Sub-Contractors&#8217; prices or costs). Nothing in this Agreement shall prevent the Customer from disclosing to potential Successor Service Providers Customer-owned information, such as: asset inventory, incident and problem ticket data, policies and procedures manuals, staffing levels and Service Levels. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">notify the Customer within five (5) Business Days of any material change to the Exit Information which may adversely impact upon the potential transfer and/or continuance of any Services and shall consult with the Customer regarding such proposed material changes; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">provide complete updates of the Exit Information on an as-requested basis as soon as reasonably practicable and in any event within ten (10)&#160;Business Days of a request in writing from the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider may charge the Customer for its reasonable additional costs to the extent the Customer requests more than two (2) updates pursuant to paragraph 5.3.2 in any six (6) month period.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that the Exit Information provided under this paragraph 5 is accurate and complete in all material respects and the level of detail to be provided by the Service Provider shall be such as would be reasonably necessary to enable a third party to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">prepare an informed offer for the provision of the Services; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">5.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">not be disadvantaged in any subsequent procurement process compared to the Service Provider (if the Service Provider is invited to participate).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EQUIPMENT</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">As at the Effective Date, the Parties do not envisage any Customer Equipment being in the Service Provider&#8217;s possession or control. If subsequently during the Term the Service Provider is directed by the Customer to acquire Future Equipment (as defined in clause 13.4 of the Agreement) or any Customer Equipment falls within the Service Provider&#8217;s possession or control, the Parties shall agree the arrangements for the removal, delivery and installation (as applicable) of any such Customer Equipment and the costs of such arrangements. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SOFTWARE</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This paragraph 7 shall only apply to third party Software which is purchased by the Service Provider for the Customer after the Effective Date.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to paragraph 7.4 below, in relation to third party Software required to perform the Replacement Services, the Service Provider shall (at the request of the Customer&#8217;s [Contract Manager]) use Commercially Reasonable Efforts (including in obtaining any third party consents) either to: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">7.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">7.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">, </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The terms of clause 25 (IPR) shall apply in relation to rights to use during and after the Termination Assistance Period. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to paragraph 7.4, in relation to its obligations under paragraph 7.1.1, the Service Provider shall: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">7.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">prepare and execute the relevant licences, novations or assignments; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">7.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">do all other things reasonably needed to effect the transfer of the relevant licences.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">7.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall consult with the Customer and obtain the Customer&#8217;s consent to licensing and maintenance fees and other material licence terms before entering into any licences for third party Software during the Termination Assistance Period.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">7.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">All licences, leases and authorisations granted by the Customer to the Service Provider in relation to this Agreement are terminated with effect from the Termination Date or the end of the Termination Assistance Period unless the Customer&#8217;s [Contract Manager] directs otherwise.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD PARTY SERVICES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">At the request of the Customer, the Service Provider shall use Commercially Reasonable Efforts to either novate or assign any Dedicated Third Party Contracts to the Customer (including in obtaining any third party consents) or assist the Customer in entering into new contracts with the relevant third parties for the provision of services that are or were provided to the Service Provider under such contracts, on reasonable terms and conditions.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In respect of third party services (including for the avoidance of doubt maintenance agreements and third party Software licences) which relate exclusively to the Customer Equipment referred to in paragraph 6 above, the following shall apply: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">8.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall use Commercially Reasonable Efforts to minimise any outstanding charges payable in respect of such services; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">8.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer shall assume financial obligations and accept transfer in respect of such services. Subject to pre-existing obligations of confidentiality, the Service Provider shall substantiate all amounts payable or otherwise certify (giving reasons) that the amounts payable are proper. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">8.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">use Commercially Reasonable Efforts to obtain third party consents; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">8.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">do all other things reasonably necessary,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">to give effect to the provisions of this paragraph 8.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DATA AND MATERIAL</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall assist the Customer in transporting, loading and running the Customer Data and the Customer Material.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">9.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider and the Customer shall each comply with its obligations to return Software, data and Material under clauses 18.6 and 27.3 of the MSA and without prejudice to such obligations the Parties shall </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">ensure that the Exit Plan sets out procedures to ensure an efficient transfer back to each Party of its proprietary materials, Confidential Information and data as part of the Termination Assistance process.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PERSONNEL</font><font style="font-family:Arial;font-size:10pt;">&#32;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall use Commercially Reasonable Efforts to assist the Customer by liaising with any of the Service Provider&#8217;s Sub-Contractors to ensure that the termination is performed in accordance with the obligations under this Agreement and the Exit Plan.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to the other provisions of this Schedule 15 and the Agreement generally, the Service Provider shall, as soon as reasonably practicable after a request, provide to the Customer Personnel such information and instruction as could reasonably be expected to enable the Customer to provide services similar to the Services, with minimum disruption and in accordance with service levels similar to the Service Levels. This instruction includes the Customer assigning Customer Personnel to work with the Service Provider Personnel to facilitate necessary knowledge transfer from the Service Provider to the Customer as set out in paragraph 11 below.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">10.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall comply with their obligations under Schedule 17 (Human Resources Provisions).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">KNOWLEDGE</font><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSFER</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to the provisions of paragraph 4 above, the Service Provider shall provide for the transfer of knowledge reasonably required for the provision of the Services to the Customer and/or its nominated Successor Service Provider(s), which may, as appropriate include information, records and documents. To facilitate the transfer of knowledge from the Service Provider to the Customer and/or its nominated Successor Service Provider(s), the Service Provider shall explain the relevant procedures and operations to the Customer&#8217;s and/or its nominated Successor Service Provider(s)&#8217; personnel. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The information to be provided by the Service Provider to the Customer (or to such parties, including any Successor Service Provider(s), as the Customer may direct) pursuant to paragraph 11.1 above shall include: </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">11.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">copies of the Procedures Manual and any other operations manuals used by the Service Provider in connection with the delivery of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">11.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">relevant System, Software and/or Hardware information;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">11.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a list of third party suppliers of goods and services which are to be transferred to the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">11.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">key support contact details for third party supplier employees under contracts which are to be assigned or novated to the Customer (provided Service Provider is permitted to provide this information under Relevant Law);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">11.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">information regarding work in progress and unresolved faults in progress at the commencement of the Termination Assistance Period as well as those expected to be in progress at the end of the Termination Assistance Period. This information shall be updated by the Parties at the end of the Termination Assistance Period; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">11.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of security processes and tools that shall be available to the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPERATIONAL TRANSITION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to the provisions of paragraph 4 above, the Service Provider shall use Commercially Reasonable Efforts to perform the activities identified in the Exit Plan as required to effect a smooth transfer of operational responsibilities for the Replacement Services. This may include (to the extent applicable to the Replacement Services and where not already documented in this Schedule 15) the following: </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">12.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">carrying out such activities within the time frames specified in the Exit Plan and ensuring that the quality metrics and other acceptance and handover completion processes specified in the Exit Plan are complied with or, if none are specified, ensuring the quality levels achieved are consistent with Good Industry Practice;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">12.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">documenting and delivering object libraries, reference files and software comprised in the Developed IPR;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">12.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">delivering the existing systems support profiles, monitoring or system logs, the Documentation, problem tracking/resolution documentation and status reports;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">12.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">providing work volumes, staffing requirements, actual Service Levels and information on historical performance for each service component, over the twelve (12) months preceding the commencement of the Termination Assistance Period;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">12.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">with respect to work in progress as at the end of the Termination Assistance Period, documents the current status, stabilising for continuity during transition and providing any required training to achieve transfer of responsibility without loss of momentum or adverse impact on project timetables; and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">12.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">providing information and raw data for reports, as required.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">13.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GENERAL</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">13.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If the Service Provider materially breaches or unreasonably and wilfully refuses to perform any of its Termination Assistance obligations set out in paragraphs 2.2.1, 2.2.2, 3.1, 3.3.4, 3.3.5, 5.1, 5.3, 10.2, 11 or 12 and such failure or refusal remains uncured for ten (10) days following receipt of written notice of such failure or refusal, then the Customer shall be entitled to exercise any of its rights and remedies set out in paragraph 13.3. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">13.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall not be entitled to withhold performance of any of its Termination Assistance obligations for any reason (save where the Customer is in breach of its obligations to the pay the Service Provider in accordance with paragraph 4). </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">13.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If paragraph 13.1 applies, then without prejudice to any of its other rights and remedies under this Agreement, the Customer shall be entitled to:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">13.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">13.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">13.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">13.3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">13.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">; and/or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">13.3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:Arial;font-size:10pt;">.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ANNEX 1</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">AGREED FORM NON-DISCLOSURE AGREEMENT</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIS CONFIDENTIALITY AGREEMENT </font><font style="font-family:Arial;font-size:10pt;">is made on                             20[  ]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BETWEEN</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">(1)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[SERVICE PROVIDER ENTITY]</font><font style="font-family:Arial;font-size:10pt;">,</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">of [REGISTERED OFFICE ADDRESS] (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font><font style="font-family:Arial;font-size:10pt;">&#8221;); and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">(2)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[THIRD PARTY SUPPLIER/SUCCESSOR SERVICE PROVIDER]</font><font style="font-family:Arial;font-size:10pt;">&#32;of [REGISTERED OFFICE ADDRESS] (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party</font><font style="font-family:Arial;font-size:10pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Supplier</font><font style="font-family:Arial;font-size:10pt;">&#8221;),</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">each a &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Party</font><font style="font-family:Arial;font-size:10pt;">&#8221; and together the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Parties</font><font style="font-family:Arial;font-size:10pt;">&#8221;.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BACKGROUND:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:57px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:inherit;font-size:12pt;">(A)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties wish to provide protection for the Confidential Information (as defined below) that they may disclose to each other in the process of conducting their respective business activities.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:57px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:9px;"><font style="font-family:inherit;font-size:12pt;">(B)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties therefore agree to disclose Confidential Information to each other on and subject to the terms set out below.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:57px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THE PARTIES AGREE</font><font style="font-family:Arial;font-size:10pt;">&#32;as follows:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;padding-left:10.666666666666666px;"><div style="line-height:120%;text-align:justify;font-size:12pt;text-indent:-10.666666666666666px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Definitions</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For the purpose of this Confidentiality Agreement, the following terms shall have the following meanings:</font></div></td></tr></table><div style="line-height:132%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:37px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:82.6171875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:50%;"></td><td style="width:50%;"></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Affiliates</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">with respect to any entity, any other entity directly or indirectly Controlling, Controlled by or under common Control with such entity;</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Confidential Information</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">any information that is marked as confidential or that may reasonably be regarded as confidential relating to the products, business, affairs, data, technology, know-how, methodology of supply, developments, finances, employees, customers or suppliers of a Party or its Affiliates, including information based on or otherwise derived from information and/or materials disclosed by that Party;</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Control</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">and its derivatives means the power of a person to secure (i) by means of the holding of shares or the possession of voting power in an entity, or (ii) by virtue of any powers conferred by the articles of association or other document regulating or relating to an entity, that the affairs of that entity are conducted in accordance with that person&#8217;s wishes and &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Controlled</font><font style="font-family:Arial;font-size:10pt;">&#8221; and &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Controlling</font><font style="font-family:Arial;font-size:10pt;">&#8221; shall be construed accordingly;</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[Aspen Insurance UK Services Limited];</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Disclosing Party</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Party or its Affiliates disclosing Confidential Information;</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Outsourcing Agreement</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;the agreement executed by and between the Service Provider and the Customer dated ________________; </font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Receiving Party</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Party or its Affiliates receiving Confidential Information; and</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Supplier Agreement</font><font style="font-family:Arial;font-size:10pt;">&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the agreement executed by and between the Third Party Supplier and the Customer dated _______________.</font></div><div style="text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Disclosure</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Confidential Information will be disclosed either:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">2.1.1</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">in writing;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">2.1.2</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">by delivery of items;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">2.1.3</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">by initiation of access to Confidential Information, such as may be in a database; or</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">2.1.4</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">by oral or visual presentation.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Confidential Information should be marked with a restrictive legend of the Disclosing Party. If Confidential Information is not marked with such legend or is disclosed orally, the Confidential Information shall be identified as confidential at the time of disclosure. In any event, Confidential Information will be protected by this </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:37px;padding-bottom:4px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">Confidentiality Agreement if by its nature it would reasonably be considered to be confidential even if it is not marked with a restrictive legend or identified as confidential at the time of disclosure. </font></div><div style="line-height:120%;padding-bottom:4px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Obligations</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party agrees to:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.1.1</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">use the same care and discretion to avoid disclosure, publication or dissemination of the Disclosing Party&#8217;s Confidential Information as it uses with its own similar Confidential Information that it does not wish to disclose, publish or disseminate; and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.1.2</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">use the Disclosing Party&#8217;s Confidential Information solely for the purpose for which it was disclosed or otherwise for the benefit of the Disclosing Party.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party may disclose Confidential Information to:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.2.1</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">those of its employees and to those of its Affiliates&#8217; employees and agents (such agents not being competitors of the Disclosing Party) to whom it is necessary to disclose such Confidential Information and only to the extent the such disclosure is necessary in order to carry out the purpose for which the Confidential Information was disclosed by the Disclosing Party provided always that (i) such employees and agents are subject to confidentiality obligations substantially the same as those set out in this Confidentiality Agreement and only to the extent such employees and agents require it in connection with their role; and (ii) processes are put in place (to be agreed with the Disclosing Party) that ensure that such employees and agents do not disclose the Disclosing Party&#8217;s Confidential Information to anyone else in the Receiving Party&#8217;s organisation who does not have a need to know the Confidential Information for the purpose for which it was disclosed hereunder; </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.2.2</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">any other party with the Disclosing Party&#8217;s prior written consent.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:76px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Before disclosure to other parties if permitted by a Disclosing Party under Clause 3.2.2, the Receiving Party will ensure that a written agreement is in place between it, the Disclosing Party and any such party sufficient to require that party to treat Confidential Information in accordance with this Confidentiality Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party may disclose Confidential Information to the extent required by law, provided that the Receiving Party shall use its best endeavours to limit such disclosure and provide the Disclosing Party with an opportunity to make representations to a relevant court and unless prohibited by law, the Receiving Party will give the Disclosing Party prompt notice to allow the Disclosing Party a reasonable opportunity to obtain a protective order.  In respect of any Confidential Information disclosed under this clause the Receiving Party shall use its best endeavours to obtain onward confidential treatment for the relevant Confidential Information, notwithstanding the disclosure.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Notwithstanding the Parties&#8217; obligations in this Clause 3, the Parties acknowledge that general ideas, concepts and know-how contained in the Disclosing Party&#8217;s Confidential Information related to the Outsourcing Agreement or the Third Party Supplier Agreement (as applicable) may be retained in the unaided memories (meaning that part of the memory that cannot be controlled or influenced by a person) of the Receiving Party&#8217;s employees who have had access to the Confidential Information in accordance with the terms of this Confidentiality Agreement. The Parties therefore agree that the Receiving Party shall not be in breach of this Confidentiality Agreement if the Receiving Party&#8217;s employees who have had access to such Confidential Information use such retained general ideas, concepts and know-how in conducting the Receiving Party&#8217;s business activities. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Nothing contained in Clause 3.5 gives the Receiving Party the right to disclose, publish or disseminate: </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.6.1</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">the source of Confidential Information; </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.6.2</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">any financial, statistical, proprietary or personnel data of the Disclosing Party; </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.6.3</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">any of the Customer&#8217;s client information and/or client object data;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">3.6.4</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">the business plans of the Disclosing Party. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Without limiting the foregoing, neither Party shall use any ideas, concepts or know-how under clause 3.5 if such use (a) violates the other Party&#8217;s Confidential information or (b) involves the reproduction or reconstruction of any Confidential Information in such a form as involves or may involve an infringement of the other Party&#8217;s Intellectual Property Rights.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exceptions to Obligations</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party may disclose, publish, disseminate and use Confidential Information that is:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">4.1.1</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">already in its possession without obligation of confidentiality;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">4.1.2</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">developed independently without recourse to the Confidential Information;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">4.1.3</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">obtained from a source other than the Disclosing Party without obligation of confidentiality;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">4.1.4</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">publicly available when received, or subsequently becomes publicly available through no fault of the Receiving Party; or</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">4.1.5</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">disclosed by the Disclosing Party to another person without obligation of confidentiality.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Return of Confidential Information</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">All documents, files or other items containing any Confidential Information received or derived from the Disclosing Party shall remain the absolute property of the Disclosing Party.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party shall at the request of the Disclosing Party, return to the Disclosing Party or destroy forthwith all documents, files or other items containing any Confidential Information received or derived from the Disclosing Party.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Notification of Disclosure</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party shall promptly notify the Disclosing Party if the Receiving Party becomes aware of any unauthorised disclosure or use of any of the Confidential Information received or derived from the Disclosing Party by the Receiving Party, its employees or representatives, any of its Affiliates and/or the employees or representatives of any of its Associates.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Disclaimers</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Disclosing Party provides Confidential Information without warranties of any kind in favour of the Receiving Party. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Disclosing Party will not be liable to the Receiving Party for any damages arising out of the use of Confidential Information disclosed under this Confidentiality Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Neither this Confidentiality Agreement nor any disclosure of Confidential Information made under it grants the Receiving Party any right or licence under any trademark, copyright or patent now or subsequently owned or controlled by the Disclosing Party.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This Agreement does not require either Party to disclose or to receive Confidential Information.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that the terms of this Confidentiality Agreement do not replace the obligations of confidence set out in any other agreement currently in force between either of the Parties and the Customer (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Lead Agreement</font><font style="font-family:Arial;font-size:10pt;">&#8221;) which shall apply to those Parties in addition to the terms of this Confidentiality Agreement. [In the event that there is a conflict between the terms of the Lead Agreement and these terms, the terms of the Lead Agreement shall prevail.]</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Neither Party may assign, or otherwise transfer, its rights or delegate its duties or obligations under this Confidentiality Agreement without prior written consent. Any attempt to do so is void.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The receipt of Confidential Information under this Confidentiality Agreement will not in any way limit the Receiving Party from (subject always to the Receiving Party&#8217;s compliance with its confidentiality obligations hereunder):</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">8.4.1</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">providing to others products or services which may be competitive with products or services of the Disclosing Party;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">8.4.2</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">providing products or services to others who compete with the Disclosing Party; or</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:84px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:38px;"><font style="font-family:Arial;font-size:10pt;">8.4.3</font></div></td><td style="vertical-align:top;padding-left:1.3333333333333333px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-1.3333333333333333px;"><font style="font-family:Arial;font-size:10pt;">assigning</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;</font><font style="font-family:Arial;font-size:10pt;">its employees in any way it may choose.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:85px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Receiving Party will comply with all applicable export and import laws and regulations.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Only a written agreement signed by both Parties can modify this Confidentiality Agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties acknowledge that damages alone would not be an adequate remedy for any breach of the provisions of this Confidentiality Agreement. Accordingly, without prejudice to any other rights or remedies that any Party may have, the Parties agree that they shall be entitled to seek equitable relief, including injunctions and orders for specific performance, in the event of any breach of the provisions of this Confidentiality Agreement, in addition to all other remedies available at law or in equity.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This Confidentiality Agreement shall remain in force for as long as either Party is under an obligation to cooperate or provide assistance to the other Party and/or the Customer pursuant to the terms of the Outsourcing Agreement or the Third Party Supplier Agreement (as applicable).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governing Law and Jurisdiction</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:37px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This Agreement and all matters arising out of or in connection with it (including any non-contractual dispute or claim) shall be governed by English law and the Parties irrevocably submit to the non-exclusive jurisdiction of the English courts in respect thereof.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:12pt;"><font style="font-family:Arial;font-size:12pt;">9.2</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">AGREED </font><font style="font-family:Arial;font-size:10pt;">by the Parties through their duly authorised representatives on the date written at the start of this Agreement.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed for and on behalf of:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[SUPPLIER]</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed _______________________</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Full Name ____________________</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title_________________________</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:132%;padding-bottom:4px;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed for and on behalf of:</font></div><div style="line-height:132%;padding-bottom:4px;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[THIRD PARTY SUPPLIER/SUCCESSOR SERVICE PROVIDER]</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:132%;padding-bottom:4px;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed_______________________</font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Full Name ____________________</font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;text-align:justify;padding-left:37px;text-indent:-38px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title_________________________</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;padding-left:24px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ANNEX 2</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXIT NOVATION AGREEMENT</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Novation Agreement is dated [          ] </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BETWEEN:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(1)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD PARTY VENDOR</font><font style="font-family:Arial;font-size:10pt;">], a company registered in England and Wales (with registered number [  ]) and whose registered office is at [        ] (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Third Party Vendor</font><font style="font-family:Arial;font-size:10pt;">&#8221;);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(2)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXISTING SERVICE PROVIDER</font><font style="font-family:Arial;font-size:10pt;">], a company registered in England and Wales (with registered number [  ]) and whose registered office is at [&#160;&#160;&#160;&#160;       ] (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Outgoing Service Provider</font><font style="font-family:Arial;font-size:10pt;">&#8221;); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(3)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUCCESSOR SERVICE PROVIDER/THE CUSTOMER</font><font style="font-family:Arial;font-size:10pt;">], a company registered in England and Wales (with registered number [  ]) whose registered office is at [     ] (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Successor</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RECITALS:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(A)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Third Party Vendor and the Outgoing Service Provider have entered into the agreement(s) listed in Schedule 1 (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement(s)</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(B)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties have agreed to enter into this Novation Agreement under which the rights and obligations of the Outgoing Service Provider under the Agreement(s) are transferred to and undertaken by the Successor, in the Outgoing Service Provider&#8217;s stead.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In consideration of the mutual undertakings given hereunder the Parties agree as follows:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DEFINITIONS AND INTERPRETATION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The following words and phrases shall have the following meanings:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement(s)</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;has the meaning given in Recital (A);</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;;]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Novation Agreement&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;&#160;&#160;&#160;means this agreement and the schedules attached hereto;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:240px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Novation Date</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means in respect of [the][an] Agreement[s], the date shown in the relevant paragraph[s] in schedule 1 to this Novation Agreement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:240px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Services Agreement</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means the services agreement entered into between the Outgoing Service Provider and the Third Party Vendor on the [         ].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COMMENCEMENT DATE</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In relation to [the] [each] Agreement, the terms of this Novation Agreement shall come into effect on the [relevant] Novation Date. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">UNDERTAKINGS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to clause 4, the Successor hereby undertakes to the Third Party Vendor and the Outgoing Service Provider that, with effect on and from the Novation Date, it shall accept and perform all obligations and discharge all liabilities and otherwise be bound by the Agreement(s) as if the Successor had at all times since the Agreement(s) entered into force been a Party to the Agreement(s) in place of the Outgoing Service Provider. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Subject to clause 4, the Third Party Vendor hereby undertakes to the Successor and the Outgoing Service Provider that, with effect from the Novation Date, it shall accept and perform all obligations and discharge all liabilities and otherwise be bound by the Agreement(s) as if the Successor had, at all times since the Agreement(s) entered into force been a Party to the Agreement(s) in place of the Outgoing Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RELEASE AND ONGOING OBLIGATIONS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In consideration for the undertakings given in this Novation Agreement, the Outgoing Service Provider and the Third Party Vendor, with effect on and from the Novation Date each releases and discharges the other from that Party&#8217;s obligations and liabilities to the other under or in relation to the Agreement(s), and, subject to the foregoing, the Outgoing Service Provider and the Third Party Vendor hereby waive any rights of action they may have under the Agreement(s) against each other in respect of the rights, obligations and liabilities assumed by the Successor.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Outgoing Service Provider, the Third Party Vendor and the Successor hereby agree that, in respect of the Agreement(s):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Outgoing Service Provider shall remain liable to the Third Party Vendor for all of the Outgoing Service Provider&#8217;s liabilities, obligations, acts and omissions that accrued or occurred prior to the Novation Date; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Third Party Vendor shall remain liable to the Outgoing Service Provider for all of the Third Party Vendor&#8217;s liabilities, obligations, acts and omissions that accrued or occurred prior to the Novation Date;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Successor shall be liable to the Third Party Vendor or the Outgoing Service Provider, as applicable, for all of the Successor&#8217;s liabilities, obligations, acts and omissions that accrue or occur on or after the Novation Date; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the Successor shall not be liable to either the Outgoing Service Provider or the Third Party Vendor for any liabilities, obligations, acts or omissions that accrued or occurred prior to the Novation Date. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Successor and the Third Party Vendor agree that, subject to clause 6.2 below, the Agreement(s) shall remain in full force and effect as novated by this Novation Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RIGHTS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Successor shall be entitled to rights and benefits identical to those to which the Outgoing Service Provider was entitled under or in relation to the Agreement(s) immediately prior to the Novation Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Third Party Vendor shall be entitled to rights and benefits in relation to the Successor, identical to those to which it was entitled in relation to the Outgoing Service Provider under or in relation to the Agreement(s) immediately prior to the Novation Date. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Outgoing Service Provider, the Third Party Vendor and the Successor hereby agree that, notwithstanding anything to the contrary in the Agreement(s), the Outgoing Service Provider shall be entitled to assign, novate or otherwise transfer any or all of its rights, obligations or liabilities under the Agreement(s) to Successor. The Third Party Vendor and the Successor undertakes to the Outgoing Service Provider that each shall execute all such documents, consent, waivers and do all such other things as are reasonably required to give effect to the provisions of this clause 5 or any other provision of this Novation Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[SPECIFIC CONDITIONS AND AMENDMENTS]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[The terms and conditions of this Novation Agreement specific to each of the Agreement(s) are set out in Schedule 2 to this Novation Agreement.]</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[The Outgoing Service Provider, the Successor and the Third Party Vendor agree that the Agreement(s) if amended, shall be amended as set out in Schedule 3 to this Novation Agreement. </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[Note to Draft: if any terms are to be amended as a result of negotiations between the Outgoing Service Provider and Customer then these should be set out in the Schedules.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CONFIDENTIALITY</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Outgoing Service Provider, the Third Party Vendor and the Successor agree to keep confidential the existence and terms of this Novation Agreement and any other document designated as confidential by the disclosing Party, save that, for the avoidance of doubt, they and their legal advisers may make a disclosure when under a legal or regulatory obligation to do so (provided that, where reasonably practicable and without breaking any legal or regulatory obligation, two (2) days&#8217; prior written notice is provided by the Party making the disclosure to the other Parties), or to their respective professional advisors, auditors or insurers or in order to secure compliance with this Novation Agreement in the event of a breach by another Party (provided always that such third parties are placed under and comply with obligations of confidentiality no less onerous than those set out herein). The provision of confidentiality contained herein shall not apply to the extent that the information comprising the subject matter of this clause 7 falls into the public domain without breach by a Party of an obligation under this Novation Agreement, is otherwise acquired from a third party who owes no obligation in respect of the information, or is otherwise known by the receiving Party.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">WARRANTY OF AUTHORITY</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each Party warrants that this Novation Agreement constitutes its legal, valid and binding obligation, that it has full power and authority to enter into and perform and has taken all necessary action to authorise its entry into and performance of this Novation Agreement.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COSTS</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Each of the Parties shall pay its own costs in relation to the negotiation of this Novation Agreement and in relation to any legal documentation arising out of this Novation Agreement.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ENTIRE AGREEMENT</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Save in respect of any terms set out in the Services Agreement (which terms shall apply only as between the Third Party Vendor and the Successor), this Novation Agreement shall constitute the entire agreement between the Parties in relation to the subject matter of this Novation Agreement and all other terms, statements or undertakings are expressly excluded. The Parties acknowledge that in entering into this Novation Agreement they are not relying upon any statement or representation made by or on behalf of the other Party, whether or not in writing, at any time prior to the execution of this Novation Agreement, which is not expressly set out in this Novation Agreement. The foregoing does not exclude or limit any Party&#8217;s liability for any fraudulent misrepresentation upon which the other Party can prove it relied.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COUNTERPARTS</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Novation Agreement may be executed in counterparts, each of which, when so executed and delivered, should be an original, but all the counterparts shall together constitute one and the same instrument.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD PARTY RIGHTS</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">A person who is not a party to this Novation Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Novation Agreement but this does not affect any rights or remedy of a third party which exists or is available other than under that Act.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">13.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GOVERNING LAW</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Novation Agreement shall be considered as a contract made in England and shall be interpreted and construed according to the laws of England and Wales and any dispute or issue arising under or pursuant to </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">this Novation Agreement shall be subject to the exclusive jurisdiction of the English Courts, to which all the Parties hereby irrevocably submit.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">IN WITNESS</font><font style="font-family:Arial;font-size:10pt;">&#32;whereof the Parties hereto duly enter into this Novation Agreement the day and year first before written.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SIGNED for and on behalf of [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD PARTY VENDOR</font><font style="font-family:Arial;font-size:10pt;">] by:&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature:&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SIGNED for and on behalf of [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXISTING SUPPLIER</font><font style="font-family:Arial;font-size:10pt;">] by:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature:&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SIGNED for and on behalf of [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUCCESSOR SERVICE PROVIDER/THE CUSTOMER</font><font style="font-family:Arial;font-size:10pt;">] by:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature:&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title:&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 1</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Supplier Name :</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Contract Number :</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Contract Date</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Schedule Number :</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement Description :</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Product / Service :</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Novation Date :</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 2</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[SPECIFIC TERMS AND CONDITIONS]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#160;</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 3</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[AMENDMENTS TO THE AGREEMENT(S)]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sa760b371a1254b4594e116434be97f68"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 16</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BUSINESS CONTINUITY AND DISASTER RECOVERY (BCDR)</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GENERAL</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The scope of this schedule is the provision of Business Continuity and Disaster Recovery (BCDR) relating to the Service Provider&#8217;s provision of the Services to the Customer. The Customer IT BCDR provisions are covered in Schedule 2 (Service Descriptions) IT Service Continuity Management (ITSCM).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">be responsible for developing and creating a detailed plan for the prompt and efficient handling of a Disaster in accordance with paragraph 2 of this Schedule 16 (the </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">"Business Continuity Plan</font><font style="font-family:Arial;font-size:10pt;">") as may be updated in accordance with this Schedule&#160;16;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in the event of a Disaster, invoke and comply with the Business Continuity Plan for prompt and efficient handling of such Disaster; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in accordance with this Schedule&#160;16, maintain the Business Continuity Plan; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">provide a copy of the up-to-date Business Continuity Plan to the Customer on request and implement any changes to the Business Continuity Plan as reasonably requested by the Customer.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall appoint a representative who is a business continuity and IT disaster recovery specialist to act as a single point of contact for the Customer ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider BC Representative</font><font style="font-family:Arial;font-size:10pt;">"). The Service Provider BC Representative must be knowledgeable in Business Continuity Plan best practice, maintenance and related planning activities and the actual Business Continuity Plan itself.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that details of the Service Provider Personnel responsible for or directly involved in the Business Continuity Plan are kept up to date within the Business Continuity Plan and that such Service Provider Personnel are provided with the necessary training to fulfil their roles.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to clause 17, the Service Provider shall remain fully responsible for any Approved Subcontractors or service providers, and ensure that each Approved Subcontractor or service provider has at all times in place robust and sufficient business continuity and disaster recovery plans that are:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">integrated with the Business Continuity Plan, and do not in any way conflict with or undermine the effectiveness of the Business Continuity Plan; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">in accordance with the requirements for the Business Continuity Plan as set out in this Agreement; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">1.5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">tested and updated in accordance with the provisions of this Agreement as if such plans were the Business Continuity Plan. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Charges for Service Provider&#8217;s BCDR provision including Business Continuity Plan development, and testing requirements are included within the Common Services Charges as set out in Schedule 10, whether they are shown as an individual Charges category or not. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Regardless of the occurrence of a Disaster or the invocation of the Business Continuity Plan, the Service Provider shall continue to use reasonable endeavours to provide the Services and to do so in accordance with the Service Levels.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BUSINESS CONTINUITY PLAN</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall develop a draft Business Continuity Plan that reflects the Customer's business continuity and disaster recovery requirements and shall submit the draft Business Continuity Plan to the Customer for its approval within thirty (30) days of the Service Commencement Date for each relevant service, and in any event prior to the end date of the Detailed Design Phase set out in Appendix 1 to Schedule 8 (Transition and Transformation). The Customer will then provide feedback with fifteen (15) days of receipt of the draft Business Continuity Plan. The Service Provider will then provide an updated draft Business Continuity Plan within a further fifteen (15) days for the Customer final approval. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Business Continuity Plan following its agreement by the Customer will become a controlled document. The plan should be updated by the Service Provider from time to time in accordance with paragraph 2.14. Any change to the Business Continuity Plan by the Service Provider will then be approved in writing by the Customer Representative. If as a result of the change there are associated changes to the charges for the provision of BCDR then this will be carried out in accordance with Schedule 13 (Contract Change Control Procedure). Once agreed in accordance with this procedure, it shall be deemed to be incorporated into this Schedule and shall form part of the Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that at all times the Business Continuity Plan details the processes and arrangements which the Service Provider shall follow to ensure continuity of the Services, and the Service Provider's business processes and operations on which the Services depend, following any Disaster.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Without prejudice to the generality of paragraphs&#160;2.1 and 2.3, the Service Provider shall ensure that at all times the Business Continuity Plan documents as a minimum will together address the following:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">purpose and scope;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">roles and responsibilities of the team, including specific task and actions lists for the team for particular scenarios;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:Arial;font-size:12pt;">2.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">criteria and process for activation of the Business Continuity Plan, including details of who can invoke the Business Continuity Plan and an activation call tree;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">how the plan will deliver a Return To Operation (RTO) of a maximum of 72 hours for affected Support and Infrastructure Services, therefore enabling the system and services the Customer requires to effectively operate their business, from the point of invocation which includes utilizing associates in other Delivery locations, moving some of the support team to alternative locations within the country of delivery and enabling associates working from home temporarily.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">activities required to implement the Business Continuity Plan;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">key internal and external contact details for the Service Provider (and any sub-contractors or service providers) and for the Customer and the related roles and responsibilities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">an outline of the systems and business processes required to ensure continuity of Services including prioritisation of these elements;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of how the business continuity and disaster recovery elements of the Business Continuity Plan link to each other;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of how the invocation of any element of the Business Continuity Plan may impact upon the operation of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">examples of invocation scenarios;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">detail regarding how the Business Continuity Plan links and interoperates with any overarching and/or connected disaster recovery or business continuity plans of the Customer and any of its other service providers, as notified to the Service Provider by the Customer from time to time;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of how the Service Provider will liaise with the Customer with respect to issues concerning business continuity and disaster recovery where applicable;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a risk analysis;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">frequency of review and amendment of the Business Continuity Plan;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of test procedures and frequency of testing;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the procedures for reverting to "normal service";</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of alternative processes (including business processes), options and responsibilities that may be adopted in the event of a failure in or disruption to the delivery of the Services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of steps to be taken by the Service Provider upon resumption of the Services in order to address any prevailing effect of the failure or disruption including a root cause analysis of the failure or disruption, including details of short, medium and long-term recovery strategies for people, premises and IT;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.16</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of the various possible levels of failures of or disruptions to Services and the steps to be taken to remedy the differing levels of failure and disruption. The Business Continuity Plan shall also clearly set out the conditions and/or circumstances under which escalation to the disaster recovery element of the plan is invoked;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.17</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of the procedures and processes to be put in place by the Service Provider (and any sub-contractor (or service providers) in relation to the disaster recovery system and the provision of the disaster recovery services and any testing of the same;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.18</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">high level description of the technical design and build specification of the disaster recovery system; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.19</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a description of the Service Provider&#8217;s internal data centre and disaster recovery site audits;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.20</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">backup methodology and details of the Service Provider&#8217;s approach to data back up and data verification;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.21</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of any agreed relaxation of the Service Levels during any period of invocation of the Business Continuity Plan;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.22</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">details of how the Service Provider shall ensure compliance with security standards ensuring that compliance is maintained for any period during which the Business Continuity Plan is invoked; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.23</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">access controls to any disaster recovery sites used by the Service Provider and any sub-contractor or service providers in relation to its obligations pursuant to this Schedule&#160;16; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.24</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">a list of primary and alternate recovery locations for each of the Service Provider Service Locations, as applicable;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.25</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">resources required to support the response and recovery process; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.4.26</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">escalation and communication procedures and processes.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that at all times the Business Continuity Plan is sufficient to ensure sustained delivery of the Services delivered by the Service Provider to the Customer, and failing that recovery of all such Services as soon as possible, and in any event in accordance with paragraph&#160;5 of this Schedule 16.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that at all times the Business Continuity Plan includes specific provisions detailing IT disaster recovery and business continuity plans and strategies (including data backup and restore procedures) for all systems, processes, infrastructure and service locations, which are such as to enable the Service Provider to meet the respective recovery times. The Service Provider shall ensure that at all time the parts of the customised Business Continuity Plan that detail the IT disaster recovery and business continuity plans for critical systems, infrastructure and service locations and critical services include the details listed in paragraph 2.4. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that at all times the Business Continuity Plan includes a schedule of when all key components will be tested in the following twelve (12) month period and that the frequency of such testing as set out in the schedule complies with paragraph 3 of this Schedule 16.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In the event of a Disaster during the Transition and subject to paragraph 1.2.2 above, the Service Provider shall comply with the section of the Business Continuity Plan specific to the Transition activities that are ongoing at the time of the Disaster.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">For planned projects, at least thirty (30) days in advance of the scheduled start date of each Transition Project, for unplanned projects (that arise with less than three (3) months&#8217; notice), at least twenty (20) days in advance of the scheduled start date of each Transition Project, the Service Provider shall review the Business Continuity Plan, in cooperation with the Customer, to ensure that the section specific to the relevant Transition activities:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.10.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">is adequate to ensure sustained delivery of the Services delivered by the Service Provider to the Customer as at that point in Transition, and failing that recovery of all such Services as soon as possible, and in any event in accordance with paragraph&#160;5 of this Schedule 16; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.10.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">aligns with the Customer's business continuity and disaster recovery plan(s), processes and procedures relevant to the tasks and activities still being performed by the Customer as at that point in Transition, such that the roles and responsibilities of both the Customer and the Service Provider in relation to each activity and Service are clear and distinct and operate smoothly and effectively in conjunction with one another to ensure sustained delivery of all Services and related activities. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.11</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide for the Customer's approval an updated Business Continuity Plan, showing any amendments, where any changes to the Business Continuity Plan are required (a) following the Service Provider's review pursuant to paragraph 2.9 above, or (b) by the Customer. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.12</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Where an updated Business Continuity Plan is submitted to the Customer pursuant to paragraph 2.11(a) above, such updated Business Continuity Plan shall be submitted no later than twenty-five (25) Business Days or such other period as the Parties may agree prior to the scheduled start date of the relevant Transition activities. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.13</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall review the updated Business Continuity Plan&#160;and notify the Service Provider as to whether it accepts the updated Business Continuity Plan. Customer shall not unreasonably delay such review. If the Customer does not accept the updated Business Continuity Plan, the Customer shall inform the Service Provider of that fact and its reasons for finding the Business Continuity Plan unacceptable and any proposed amendments.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.14</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall, within five (5) Business Days of receiving any proposed amendments from the Customer, amend the Business Continuity Plan so as to take into account any amendments reasonably requested by the Customer, or otherwise required to render the Business Continuity Plan compliant with the requirements of this Agreement and ISO22301, as appropriate, and re-issue the amended Business Continuity Plan to the Customer, in which case the provisions of paragraphs&#160;2.11 and 2.12, and this paragraph 2.14, of this Schedule&#160;16 shall re-apply.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">2.15</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In addition, the Service Provider shall, every twelve (12) months and whenever one or more of the following occurs:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.15.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider commences the provision of any New Services or completes any Transition activities or Transformation activities (as set out in Appendix 1 of Schedule 8) in accordance with Schedule 8 (Transition &amp; Transformation); or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">2.15.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Services are otherwise modified such that the existing Business Continuity Plan is no longer sufficient to ensure continuity of the Services in the event of a Disaster,</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">review and update the Business Continuity Plan within thirty (30) days and re-submit to the Customer for review. The Customer shall not unreasonably delay such review. The provisions of paragraphs&#160;2.13 and 2.14 above shall apply to the updated Business Continuity Plan in accordance with paragraph 1.1 of this Schedule 16. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ENHANCED BCDR OPTIONS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide the Customer with an enhanced level of BCDR at Customer option and with 45 days prior written notice.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The enhanced BCDR will consist of &#8220;Dedicated&#8221; and/or &#8220;Shared&#8221; seats (as further described below) that are available to the Customer at its sole discretion.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">3.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">A Dedicated Seat is reserved solely for the use of the Customer dedicated FTEs engaged in delivering the Services to the Customer from time to time in the event the Business Continuity Plan is invoked on the occurrence of a Disaster. Dedicated Seats located at the Service Provider&#8217;s Service Location in Noida, India shall have a Return to Operation (&#8220;RTO&#8221;) time of four (4) hours from the time the Business Continuity Plan is invoked. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">3.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">A Shared Seat may be allocated to third parties, other than the Customer, for the purposes of business continuity and disaster recovery. The Service Provider shall not operate the Shared Seats in a manner that materially undermines the Customer&#8217;s ability to utilise its agreed Shared Seat allocation in the event the Business Continuity Plan is invoked. A Shared Seat shall have </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:144px;padding-bottom:16px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">a Return to Operation time of twelve (12) hours from the time the Business Continuity Plan is invoked. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">A Dedicated Seat consists of the office space configuration as is applicable to the Service and Service Location of this Agreement and a Shared Seat shall be in a Service Provider office location fitted with, desk, chair, technology, and connectivity to enable access to the Customer&#8217;s Systems. The office space for Dedicated Seat shall be within a dedicated secure area and any Shared Seats shall be in a secure area within the relevant Service Location. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Each Dedicated and Shared Seat must be available to the Customer dedicated FTEs for use twenty-four (24) hours per day, three hundred and sixty five (365) days per annum.&#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Should the Customer invoke the Business Continuity Plan the relevant Dedicated and Shared Seats must be available to the Customer dedicated FTEs for as long as is necessary and be operated such that the Customer dedicated FTEs can utilize the seats in multiple shifts.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">3.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The additional costs related to Dedicated and Shared Seats options are set out in Schedule 10 (Charges).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TESTING</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider hereby undertakes to test and review all aspects of its Business Continuity Plan for effectiveness on a regular basis in accordance with the testing schedule within the Business Continuity Plan (and in any event no less frequently than once every six (6) months unless and until the Customer determines, in its sole discretion, that a minimum frequency of every twelve (12) months shall apply and notifies the Service Provider of this in writing), in cooperation with the Customer, its designated representatives, any testing and recovery providers, and any other Third Party Service Providers providing services to the Customer ("</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BCP Test</font><font style="font-family:Arial;font-size:10pt;">"). The Service Provider shall give the Customer such reasonable notice in writing as allows the Customer to be present to witness any such testing of the Business Continuity Plan.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure the first BCP Test is carried out within six (6) months of the First Service Commencement Date. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may require the Service Provider to conduct additional tests of some or all aspects of the Business Continuity Plan at any time, where the Customer considers it reasonably necessary, including where there has been any change to Services provided or any underlying business processes, or on the occurrence of any event which may increase the likelihood of the need to implement the Business Continuity Plan. Except where an additional test relates to: (i) a failure by the Service Provider to implement successfully the Business Continuity Plan; (ii) a failure by the Service Provider to comply with its obligations; (iii) an existing obligation of the Service Provider; or (iv) any change proposed and made by the Service Provider, the Customer will reimburse the Service Provider for the reasonable costs incurred by the Service Provider in conducting a BCP Test more than twice in a twelve (12) month period, up to a maximum amount agreed between the Parties.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">During the periodic BCP Tests, the Service Provider shall continue to provide the Services without any loss of performance.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider will provide to the Customer a formal report of the results of the BCP Test and any other Business Continuity Plan testing, including any improvement actions identified by the Service Provider as being required by any such testing, and deliver this report to the Customer within thirty (30) days of the completion of any such test. The Customer shall provide to the Service Provider any comments it has in respect of such report and the Service Provider shall implement any actions or remedial measures which the Service Provider believes are necessary or which the Customer reasonably requires as a result of those tests in accordance with a remediation plan.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall undertake and manage testing of the Business Continuity Plan in full consultation with the Customer and shall liaise with the Customer in respect of the planning, performance, and review, of each test, and shall comply with the reasonable requirements of the Customer in this regard.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">If any component(s) of a BCP Test fails to achieve its objectives or satisfactory results, the Service Provider shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">4.7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">re-test such component(s) within thirty (30) days; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">4.7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">update the Business Continuity Plan as necessary upon re-testing and verify and confirm to the Customer in writing within five (5) days after the re-test whether the remedy was successful. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Every Calendar Quarter, the Service Provider shall provide to the Customer a report on the status of Business Continuity Plan, testing and any identified risk and issues and remediation work.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">4.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">the Customer and any Regulator shall have the right to inspect and audit (either by itself or through an external auditor) in accordance with clause&#160;20 (Regulatory Matters and Audit Rights) of this Agreement any aspect of the Business Continuity Plan and the Service Provider's business continuity and disaster recovery processes. The Service Provider shall implement, any reasonable recommendations that may arise from any such audits as soon as reasonably practicable, provided that where any such recommendations require an extension to the scope of the Service Provider's Business Continuity Plan then, unless such extension was as a result of a failure of the Business Continuity Plan to comply with the terms of this Schedule and the Agreement, then parties shall discuss the allocation of the reasonable incremental costs associated with such extension via the Contract Change Control Procedure. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">IMPLEMENTATION</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In the event that a Disaster occurs or is reasonably likely to occur, the Service Provider BC Representative (or, to the extent the Service Provider BC Representative is not available, a suitable alternative approved by the Customer) must notify the Customer immediately upon becoming aware of the occurrence of a Disaster. The Service Provider must activate the implementation of the Business Continuity Plan without delay, undertaking it in accordance with the agreed Business Continuity Plan. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The cost of invocation of the Business Continuity Plan will be borne by the Service Provider. It is anticipated any such costs will be recovered through the Service Provider&#8217;s Business Interruption Insurance. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Following any Disaster, the Service Provider shall promptly conduct a post-incident meeting with the Customer in order explain the cause of the Disaster, restore Services and Service Levels in accordance with this Agreement (to the extent these have not already been restored) and develop plans to eliminate or mitigate future occurrences.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Within thirty (30) days of the resolution of any Disaster, the Service Provider shall provide to the Customer a post-incident report detailing the root cause, subsequent business impact and lessons learnt.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s529653c3997542ca9b7438c4443f3657"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">SCHEDULE 17</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">HUMAN RESOURCES PROVISIONS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;text-indent:300px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#160;&#160;&#160;&#160;</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">SCHEDULE 17  <br>HUMAN RESOURCES PROVISIONS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">EMPLOYMENT PROVISIONS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">DEFINITIONS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">In this Schedule 17, the following additional definitions apply, unless the context otherwise requires:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Employment Liabilities" </font><font style="font-family:inherit;font-size:12pt;">in respect of any matter, event or circumstance includes all demands, claims, actions, proceedings, damages, payments, losses, costs, expenses or other liabilities connected with or arising from all and any laws, including, without limitation, directives, statutes, secondary legislation, orders, codes of practice and common law, whether of the European Community or the United Kingdom or any other jurisdiction, relating to or connected with the employment of employees or the engagement of other workers, including in each case their health and safety at work ;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Exit Transfer Employees"</font><font style="font-family:inherit;font-size:12pt;">&#32;means those Service Provider Personnel employed by Service Provider as at the Relevant Termination Date under a contract of employment who are assigned to and work wholly or mainly in the Services and who the Service Provider reasonably believes will be subject to an automatic transfer of employment under the Transfer Regulations and in respect of whom Service Provider has provided Customer with the written particulars set out at paragraph 5.8(a) no later than 28 days before the Relevant Termination Date;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Incumbent Service Provider" </font><font style="font-family:inherit;font-size:12pt;">means a service provider, its affiliates and subcontractors (other than Service Provider or  a member of the Service Provider Group) who, immediately prior to the relevant Service Commencement Date, supplied to Customer or a member of the Customer Group services which are being replaced by any of the Services;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Incumbent Service Provider Personnel" </font><font style="font-family:inherit;font-size:12pt;">means those persons listed at Appendix 17-A who are employed by an Incumbent Service Provider under a contract of employment and who are assigned to and work wholly or mainly in the services being replaced by any of the Services;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Potential Exit Employee"</font><font style="font-family:inherit;font-size:12pt;">&#32;means Service Provider Personnel employed by Service Provider at any time during the Protected Period under a contract of employment who are assigned to and work wholly or mainly in the Services in a jurisdiction to which the Transfer Regulations apply;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Protected Acts"</font><font style="font-family:inherit;font-size:12pt;">&#32;means:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the termination of the employment of any Potential Exit Employee for any reason other than gross misconduct, voluntary resignation or retirement;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the alteration or change of (or the promise to alter or change) any of the material terms and conditions of employment of any Potential Exit Employee (whether with or without their consent) other than a pay review or other changes which apply generally to other Service Provider Personnel in similar positions or grades;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the recruitment (except as a replacement for an employee whose employment is terminated and where the replacement is recruited on terms which are not materially better than those of the employee being replaced) of any employee to provide any part of the Services, unless Customer's prior consent has been given (such consent not to be unreasonably withheld), in which case such replacement employee will be deemed to be a Potential Exit Employee; or</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the relocation or assignment to new duties of any Potential Exit Employee save to the extent the relocation or assignment:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">was agreed by Service Provider with the employee in writing prior to the Protected Period; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">was agreed by Service Provider with both the employee and Customer in writing (such consent not to be unreasonably withheld by Customer) during the Initial Protected Period; or</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">is permitted pursuant to an Exit Plan which is agreed between the parties in respect of any Subsequent Protected Period;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">is part of the ordinary course of business when providing the Services including normal rotation of staff.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Protected Period"</font><font style="font-family:inherit;font-size:12pt;">:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">commences on the earlier of:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the date which is six months before the termination or expiry of the whole or relevant part of the Agreement; or </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the date any notice of termination of the whole or relevant part of the Agreement is given, where the period of notice given is more than six months; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">ends on the date of termination or expiry of the whole or relevant part of the Agreement [(including a Supplement)]. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Relevant Termination Date"</font><font style="font-family:inherit;font-size:12pt;">&#32;means the Termination Date or, in the event of a termination of part of this Agreement or the Services, the date of termination or expiry of the relevant part of the Agreement or the Services (however arising and including termination in breach by either party);</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Replacement Service Provider"</font><font style="font-family:inherit;font-size:12pt;">&#32;means a party (which may include Customer or another member of the Customer Group but does not include the Service Provider or any member of the Service Provider Group) who will be providing, either wholly or partly, services to Customer which are provided in place of any of the Services;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8220;Service Provider Entity&#8221; </font><font style="font-family:inherit;font-size:12pt;">means the Service Provider, any member of the Service Provider Group or any of their subcontractors;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Service Provider Offer" </font><font style="font-family:inherit;font-size:12pt;">means an offer to an Incumbent Service Provider Personnel under paragraph 2 or to a Transitioned Personnel under paragraph 3; </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Transfer Regulations"</font><font style="font-family:inherit;font-size:12pt;">&#32;means the Acquired Rights Directive 77/187 (as amended and consolidated by Directive 2001/23) and any analogous or equivalent legislation or regulation in all relevant jurisdictions;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Transferring Customer Employee" </font><font style="font-family:inherit;font-size:12pt;">means those persons listed at Appendix 17-B  who are employed by Customer or by any member of the Customer Group under a contract of employment who is assigned to and works wholly or mainly in the services being replaced by any of the Services </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">and who the parties agree are likely to be subject to an automatic transfer of employment under the Transfer Regulations;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">"Transitioned Personnel"</font><font style="font-family:inherit;font-size:12pt;">&#32;means those persons listed at Appendix 17-C who are employed or engaged by Customer or any member of the Customer Group (including contractors engaged directly or indirectly through a company) as at the date of this Agreement in the performance of the services which will be replaced by the Services but who the parties agree are not considered subject to an automatic transfer of employment under the Transfer Regulations.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Other capitalised terms used in this Schedule are defined in the context in which they are used and shall have the meanings there indicated.  Capitalised terms used but not defined in this Schedule shall have the meanings set out in Schedule 1 of this Agreement.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Transferring Customer Employees on commencement</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Transfer of Transferring Customer Employees on commencement</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Customer and Service Provider acknowledge that it is intended that Transferring Customer Employees will transfer under the Transfer Regulations to Service Provider with effect from the relevant Service Commencement Date.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">In accordance with the Transfer Regulations the employment of the Transferring Customer Employees (and to the extent provided for by the Transfer Regulations, any associated rights, duties, liabilities, or obligations) will transfer with effect from the relevant Service Commencement Date to Service Provider, subject to paragraph 1.1(d).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Each of the parties shall comply with their respective obligations under the Transfer Regulations.  As soon as reasonably practicable and in any event no later than 28 days prior to the relevant Service Commencement Date, Customer shall provide to Service Provider full and complete particulars (which may be anonymised) in respect of each Transferring Customer Employee of the information set out in paragraphs 5.8(a)(i) to (xii) (replacing references to Potential Exit Employee as appropriate).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If a Transferring Customer Employee voluntarily elects not to transfer in accordance with the Transfer Regulations, their employment or termination shall remain the responsibility of Customer or the relevant member of the Customer Group, and Customer shall indemnify and keep indemnified Service Provider against any Employment Liabilities in connection with such Transferring Customer Employee.  Any such employee will still be considered a Transferring Customer Employee for the purposes of paragraph 4.2 despite that election.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If a Transferring Customer Employee ceases to work wholly or mainly in the services being replaced by any of the Services prior to the relevant Service Commencement Date due to redeployment, retirement or resignation, the employment of such Transferring Customer Employee will not transfer in accordance with the Transfer Regulations and they will cease to be a Transferring Customer Employee, save for the purposes of Paragraph 4.1 and Paragraph 4.2.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">All salaries and other emoluments (including benefits) of the Transferring Customer Employees shall be the responsibility of and shall be discharged or provided by Customer or the relevant member of the Customer Group in respect of the period prior to the relevant </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;text-align:justify;"><font style="font-family:inherit;font-size:12pt;">Service Commencement Date.  In relation to bonuses, commission payments, incentive schemes, deferred payments or other benefits or bonuses, Customer shall be responsible for such amounts accrued in respect of the period prior to the relevant Service Commencement Date, whether or not such amounts are payable before or after that date.</font></div><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(g)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">All salaries and other emoluments (including benefits) of the Transferring Customer Employees or Incumbent Service Provider Personnel who transfer to Service Provider or any member of the Service Provider Group shall be the responsibility of and shall be discharged or provided by Service Provider or relevant member of the Service Provider Group in respect of the period on and after the relevant Service Commencement Date.  In relation to bonuses, commission payments, incentive schemes, deferred payments or other benefits or bonuses, Service Provider shall be responsible for such amounts accrued in respect of the period on and after the relevant Service Commencement Date, whether or not such amounts are payable before or after that date.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Employees who incorrectly transfer or do not transfer</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Save for those individuals referred to at paragraph 1.1(d) or 1.1(e), if any Transferring Customer Employee does not transfer pursuant to paragraph&#160;1.1, Service Provider agrees that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">in consultation with Customer, it shall within ten (10) Business Days of being so requested by Customer (provided that request is made by Customer within one (1) month of the relevant Service Commencement Date) (the &#8220;</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Offer Period</font><font style="font-family:inherit;font-size:12pt;">&#8221;) make to that person an offer in writing to employ him or her under a new contract of employment to take effect on the termination referred to below; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">that offer of employment shall be on terms and conditions which are no less favourable overall than the terms and conditions of employment of that person immediately before the relevant Service Commencement Date and on the basis that Paragraph 1.3 applies to them.</font></div></td></tr></table><div style="line-height:120%;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Upon that offer being made, or at any time after the expiration of ten (10) Business Days after a request by Customer for Service Provider to make that offer but within one month of the expiry of the Offer Period (or, if that is not lawfully possible, as soon as a termination can be carried out lawfully and effectively pursuant to the Transfer Regulations), Customer or the relevant member of the Customer Group (as appropriate) may terminate the employment of the person concerned and, if it does so terminate, and provided that Customer has complied with the time limits set out in paragraph 1.2 (a), Service Provider shall indemnify and keep indemnified Customer and each member of the Customer Group against any Losses in connection with (aa) the employment of that person; and (bb) the termination of that person's employment.</font></div><div style="line-height:120%;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If the employment or obligations arising from the employment of any employee of Customer or a member of the Customer Group or an Incumbent Service Provider who is not a Transferring Customer Employee or a member of Incumbent Service Provider Personnel transfers or is alleged to have transferred to Service Provider  under the Transfer Regulations, the Parties agree that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">within seven days of becoming aware of such claim or allegation, the relevant party will notify the other in writing of the transfer or alleged transfer;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">the Parties will cooperate with each other to agree how that employee should be treated for the purposes of this paragraph 1.2(b);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">if the parties (acting reasonably and subject also to agreement of the Change Request referred to in this clause) agree within [10] days that the employee is subject to the Transfer Regulations and should have been listed as a Transferring Customer Employee or Incumbent Service Provider Personnel, then their employment will be treated as having transferred to Service Provider with effect from the relevant Service Commencement Date and that employee will be treated as a Transferring Customer Employee or Incumbent Service Provider Personnel for the purposes of this Schedule and their employment will be the subject of a Change Request to be submitted by Customer or Service Provider, unless paragraph 1.2(b)(iv) applies;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">if a Transferring Customer Employee or Incumbent Service Provider Personnel, whose employment transfers to Service Provider pursuant to paragraph 1.2(b)(iii), is redundant notwithstanding Service Provider having made reasonable efforts to identify suitable employment for such employee within Service Provider or a Service Provider Entity, the relevant Service Provider Entity may terminate the employment of such employee on grounds of redundancy and, provided that the relevant Service Provider Entity does so terminate such employment within ten weeks of the transfer of such employment, the indemnity in paragraph 1.2(b)(vi) will apply;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">if the parties do not agree that the employee is subject to the Transfer Regulations and should have been listed as a Transferring Customer Employee or Incumbent Service Provider Personnel, Customer shall, where reasonably practicable within ten (10) Business Days of being so requested by Service Provider (provided that request is made by Service Provider within two (2) weeks of the relevant Service Commencement Date or the date of the notification referred to at clause1.2(b)(i) above, whichever is the later) (the &#8220;</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Commencement Offer Period</font><font style="font-family:inherit;font-size:12pt;">&#8221;)  make to that person an offer in writing to employ him/her under a new contract of employment to take effect on the termination or confirmation referred to below;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">upon an offer being made under paragraph 1.2(b)(v), or at any time after the expiration of ten (10) Business Days after a request by Service Provider for Customer to make that offer but in any event within one calendar month of the expiry of the Commencement Offer Period  (or, if that is not lawfully possible, as soon as a termination can be carried out lawfully and effectively pursuant to local applicable law), the relevant Service Provider Entity may terminate the employment or alleged employment of the person concerned (if not already terminated)  and, provided that the relevant Service Provider Entity does so terminate such alleged employment within the period specified in this paragraph, Customer shall indemnify and keep indemnified Service Provider for its benefit and that of any other Service Provider Entity against any Employment Liabilities in connection with (i) the employment (alleged or actual) of that person and (ii) the termination of that person's alleged or actual employment.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Service Provider undertaking in respect of Transferring Customer Employees</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Subject to paragraph 1.3(b), the Service Provider undertakes to Customer that, in addition to the Transfer Regulations, the contractual terms and conditions of employment and other contractual benefits  enjoyed by each of the Transferring Customer Employees in the period </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:96px;padding-bottom:16px;text-align:justify;"><font style="font-family:inherit;font-size:12pt;">of no less than 18 months from the Service Commencement Date shall be substantially equivalent in aggregate to those enjoyed by him or her immediately prior to the relevant Service Commencement Date (but without prejudice to any improvements to salaries, wages or conditions agreed in accordance with Service Provider's normal review procedures) and for this purpose:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">on and after the relevant Service Commencement Date the continuity of service of the Transferring Customer Employees with Customer shall be preserved for the purpose of calculating their service with Service Provider and any service-related schemes and benefits; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">if Service Provider effects a redundancy of any of the Transferring Customer Employees in the period of no less than 12 months from the relevant Service Commencement Date, having first used all reasonable endeavours to relocate any such Transferring Customer Employee, Service Provider shall make available or procure that there is available to those Transferring Customer Employees a redundancy package which is equivalent in all material respects to that which would have been made available to him or her had he or she still be an employee of Customer at the date of that redundancy.  If Service Provider's redundancy package applicable at the date of the relevant redundancy is more favourable overall for such Transferring Customer Employee then Service Provider's redundancy package will apply.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Paragraph 1.3(a) will not apply to changes made by Service Provider that apply also to other employees of Service Provider such that the Transferring Customer Employees are not targeted or singled out with a view to treating them differently from the rest of the Service Provider personnel.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">INCUMBENT SERVICE PROVIDER PERSONNEL ON COMMENCEMENT</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Transfer of Incumbent Service Provider Personnel on commencement</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Customer and Service Provider acknowledge that, if any Incumbent Service Provider Personnel are subject to the Transfer Regulations, then such Incumbent Service Provider Personnel will transfer under the Transfer Regulations to Service Provider with effect from the relevant Service Commencement Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">In accordance with the Transfer Regulations, the employment of such Incumbent Service Provider Personnel (and to the extent provided for by the Transfer Regulations, any associated rights, duties, liabilities, or obligations) will transfer with effect from the relevant Service Commencement Date to Service Provider.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Service Provider will comply with its obligations under the Transfer Regulations in respect of such Incumbent Service Provider Personnel.  As soon as reasonably practicable prior to the relevant Service Commencement Date, Customer shall use reasonable endeavours to provide (in respect of Incumbent Service Provider Personnel), full and complete particulars (which may be anonymised) in respect of each Incumbent Service Provider Personnel of the information set out in paragraphs 5.8(a)(i) to (xii) (replacing references to Potential Exit Employee with Incumbent Service Provider Personnel as appropriate).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Offers to Incumbent Service Provider Personnel</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If there are Incumbent Service Provider Personnel who will not transfer to the Service Provider pursuant to paragraph 2.1(a), Customer may require the Service Provider to make a Service Provider Offer to such person on terms that are substantially equivalent in aggregate to those enjoyed by him or her immediately prior to the relevant Service Commencement Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Those Incumbent Service Provider Personnel who accept such Service Provider Offer shall, with effect from the relevant Service Commencement Date, be deemed to be Service Provider Personnel for the purposes of this Schedule 17. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">TRANSITIONED PERSONNEL ON COMMENCEMENT </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Offer to Transitioned Personnel </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">The Service Provider shall make a Service Provider Offer to the Transitioned Personnel.  For Transitioned Personnel who are employees of the Customer or Customer Group, such offer shall be on terms that are substantially equivalent in terms of their aggregate value to those enjoyed immediately prior to the relevant Service Commencement Date as disclosed by Customer to Service Provider (excluding any non-contractual benefits, share schemes or any scheme linked or related to the shares or share value of the Customer or member of the Customer Group).  Neither party shall take any steps which will or which may be seen to have the effect of discouraging any such person from accepting the Service Provider Offer. Further, Customer and Service Provider shall co-operate in good faith in determining what constitutes &#8220;substantially equivalent in terms of their aggregate value&#8221; for the purposes of  this Paragraph 3.1(a).  No offer of employment shall be made under this Paragraph 3.1(a) to Transitioned Personnel until Customer confirms that it can be made such confirmation not be unreasonably withheld.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Those Transitioned Personnel who accept the Service Provider Offer shall, with effect from the relevant Service Commencement Date, be deemed to be Service Provider Personnel for the purposes of this Schedule 17.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If any Transitioned Personnel wishes to accept the Service Provider Offer, Customer shall (or shall procure that the relevant member of the Customer Group shall) waive the requirement on the Transitioned Personnel concerned to give any period of notice of termination of his or her employment or engagement so that they can commence employment or engagement with the Service Provider at the relevant Service Commencement Date.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">INDEMNITIES</font><font style="font-family:inherit;font-size:10pt;">&#32;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Customer indemnity</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Subject to paragraph 4.2, Customer shall indemnify and keep indemnified Service Provider and each Service Provider Entity against any Employment Liabilities in connection with:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Service Provider indemnity</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Service Provider shall indemnify and keep indemnified Customer and each member of the Customer Group against any Employment Liabilities in connection with:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Termination</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Protected Acts in Protected Period</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Subject to paragraph 5.1(b), neither Service Provider, nor any relevant member of the Service Provider Group shall, without Customer's prior written consent, during the Protected Period carry out a Protected Act in relation to any Potential Exit Employee employed in a country to which the Transfer Regulations apply.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If Customer so requests (such request to be reasonable) at any time during the Protected Period, and except where the parties have agreed in any exit management plan or otherwise that certain individuals or teams are required for transition or know-how purposes and provided also that such request will not hinder the Service Provider in providing the Services to the standards agreed between the parties Service Provider will take reasonable steps to redeploy any Potential Exit Employees employed in a country to which the Transfer Regulations apply so that he or she ceases to work wholly or mainly in the Services.  Any such Potential Exit Employee who is redeployed under this paragraph will continue to be considered Service Provider Personnel for the purposes of paragraph 5.4. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Transfer of Exit Transfer Employees if Transfer Regulations apply</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">The parties acknowledge that the Transfer Regulations may apply on expiry or termination (in whole or in part) of the Services or this Agreement and that the employment of the Exit Transfer Employees (and to the extent provided for by the Transfer Regulations, any associated rights, duties, liabilities, or obligations) may transfer with effect from the Relevant Termination Date to Customer, a member of the Customer Group or Replacement Service Provider (as appropriate), subject to paragraph 5.2(b).  In such event, each of the parties shall comply with their respective obligations under the Transfer Regulations.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If an Exit Transfer Employee voluntarily elects not to transfer in accordance with the Transfer Regulations, their employment or termination shall remain the responsibility of Service Provider, the relevant member of the Service Provider Group and Service Provider shall indemnify and keep indemnified Customer for its benefit and that of any member of the Customer Group or Replacement Service Provider against any Employment Liabilities in connection with such Exit Transfer Employee.  Any such employee will still be considered an Exit Transfer Employee for the purposes of paragraphs 5.4(a) and 5.5 despite that election.  </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Responsibility for Exit Transfer Employees</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Service Provider indemnity on termination </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Service Provider shall indemnify and keep indemnified Customer for its benefit and that of any member of the Customer Group or Replacement Service Provider against any Employment Liabilities in connection with:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Customer indemnity on termination</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Subject to paragraph 5.6 Customer shall indemnify and keep indemnified Service Provider, each member of the Supplier Group and any of their subcontractors against any Employment Liabilities in connection with any Exit Transfer Employee who transfers in accordance with Paragraph 5.2 and which arise from:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">;  and </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:10pt;">[***]</font><font style="font-family:inherit;font-size:12pt;">.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Persons other than Exit Transfer Employees who incorrectly transfer</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">For the avoidance of doubt, it is not the intention of the parties that the employment or obligations arising from the employment of any person other than Exit Transfer Employees under paragraph 5.2 should transfer to Customer, any member of the Customer Group or Replacement Service Provider in connection with the termination or expiry (in whole or in part) of the Agreement or the Services and, if this is or is alleged to be the case, the Service Provider and Customer agree that:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">The Customer shall notify the Service Provider within seven days of becoming aware of such claim or allegation;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">in consultation with Customer, the Service Provider shall, where reasonably practicable, within ten (10) Business Days of being so requested by Customer (provided that request is made by Customer within two (2) weeks of the Relevant Termination Date or the date of the notification referred to at clause 5.6(a) above, whichever is the later) (the &#8220;</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Exit Offer Period</font><font style="font-family:inherit;font-size:12pt;">&#8221;) make to that person an offer in writing to employ him or her under a new contract of employment to take effect on the termination referred to below; and</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Upon that offer being made, or at any time after the expiration of ten (10) Business Days after a request by Customer for Service Provider to make that offer but in any event within one calendar month of the expiry of the Exit Offer Period  (or, if that is not lawfully possible, as soon as a termination can be carried out lawfully and effectively pursuant to local applicable law), Customer, a member of the Customer Group or a Replacement Service Provider (as appropriate) may terminate the employment or alleged employment of the person concerned (if not already terminated)  and, provided </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">it, the relevant member of the Customer Group or Replacement Service Provider does so terminate such alleged employment within the period specified in this paragraph, Service Provider shall (except in relation to any individual to whom employment has been offered and accepted pursuant to paragraph 5.7 of this schedule) indemnify and keep indemnified Customer for its benefit and that of any member of the Customer Group or Replacement Service Provider against any Employment Liabilities in connection with (i) the employment of that person and (ii) the termination of that person's employment.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Employment of Service Provider Personnel to whom Transfer Regulations do not apply</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">In respect of any Service Provider Personnel to whom the Transfer Regulations do not apply, during the Protected Period Customer may make (or procure Replacement Service Provider to make) an offer to employ such Service Provider Personnel, provided always, in respect of any such Service Provider Personnel who were not Transitioned Personnel who will continue to be engaged in the provision of the Services at the Relevant Termination Date, that Service Provider has expressly agreed in writing, in advance that such offer may be made (and the Service Provider may refuse such request at its sole discretion).  Any such offer shall take effect on the Relevant Termination Date.  If such offer is made, Service Provider shall not take any steps which will or which may be seen to have the effect of discouraging any such employee from accepting that offer.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">If no offer is made, or if the Service Provider Personnel for any reason does not accept such an offer, that Service Provider Personnel shall remain the responsibility of Service Provider.  If any such Service Provider Personnel wishes to accept that offer, Service Provider shall, where reasonably practicable,  waive the requirement on that Service Provider Personnel to give any period of notice to terminate his or her employment so that the Service Provider Personnel can commence employment with Customer or a Replacement Service Provider on or after the Relevant Termination Date.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Copies of records</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Within 14 days of a request by Customer, such request being made at any time during the Protected Period, Service Provider shall provide Customer with full and complete particulars (which may be anonymised) in respect of each Potential Exit Employee employed in a country to which the Transfer Regulations apply of:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">their name (to the extent permissible under local applicable law), sex, job title, the identity of their employer, and the date on which continuity of employment began for each such person for statutory purposes;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">copies of standard terms of employment, including handbooks and policies (including any terms of any relevant collective agreement) applicable to any Potential Exit Employee; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">their material terms and conditions of employment;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">details of remuneration payable (including any bonus or commission entitlements) and any other emoluments and benefits provided or which the employer is bound to provide (whether now or in the future), together with the terms upon which such remuneration, emoluments and benefits are payable; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(v)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">any terms relating to the termination of their employment, including any redundancy procedures and any contractual redundancy pay scheme; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(vi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">dismissals of any Potential Exit Employee or termination of employment effected within 12 months of the date of termination;</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(vii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">information on any disciplinary action, grievances or claims brought by any Potential Exit Employees in the preceding two years, or as would be required to be disclosed pursuant to the Transfer Regulations; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(viii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">details of sickness absence during the period of 12 months prior to the date of the request and whether any Potential Exit Employees are in receipt of any permanent health insurance, long term sickness, disability benefit or similar;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(ix)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">all agreements or arrangements entered into in relation to Potential Exit Employees between Service Provider or any relevant sub-contractor or relevant employer and any trade union or association of trade unions or organisation or body of employees including elected representatives; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(x)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">all strikes or other industrial action taken by any Potential Exit Employee within 12 months prior to the date of the request; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(xi)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">information as to how long each Potential Exit Employee has been assigned to the Services, whether each Potential Exit Employee is permanently assigned to the Services and how much of each Potential Exit Employee's working time is spent working on the Services (as a percentage of their overall working time); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:96px;"><font style="font-family:inherit;font-size:10pt;">(xii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Service Provider shall, as soon as reasonably practicable, provide updated information in the event of any material changes to such particulars.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:144px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Within 14 days of a request by Customer, made at any time during the Agreement, Service Provider shall supply Customer with the particulars set out in Appendix 17-D of this agreement in relation to those Service Provider Personnel employed in a country to which the Transfer Regulations apply. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Service Provider shall permit Customer or the relevant member of the Customer Group to provide such particulars to a potential or prospective Replacement Service Provider, subject to Customer ensuring that such Replacement Service Provider enters into an appropriate confidentiality agreement with Service Provider.  This paragraph shall be subject to compliance on the part of both Service Provider and Customer with any relevant data protection or privacy laws or regulations.  If the provisions of those laws or regulations prohibit Service Provider&#8217;s full compliance with its obligations under this paragraph, then Service Provider shall be under a continuing obligation to take all such steps as it can lawfully undertake to ensure as full compliance with its obligations as possible with this paragraph.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:10pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Following the Relevant Termination Date, Service Provider shall deliver promptly or procure the delivery promptly to Customer, the relevant member of the Customer Group or the Replacement Service Provider which Customer notifies Service Provider is taking over the Service(s), copies of all personnel and employment records for the Exit Transfer Employees including the employees' employment contracts, social security and payroll records (or local equivalents) and all other similar information held by Service Provider in relation to the employment of those persons.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">5.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Third Party Rights</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">The parties agree that the provisions of this Schedule 17 can by their written agreement be rescinded, varied or substituted so as to extinguish, alter or substitute the benefits granted to all or any Replacement Service Provider without notice and without the consent or approval of any Replacement Service Provider, and with immediate effect from the date of agreement of the parties to such rescission variation or substitution.  </font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">MUTUAL ASSISTANCE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">The parties shall give each other such assistance as either may reasonably require to comply with the Transfer Regulations in relation to Transferring Customer Employees, Incumbent Service Provider Personnel or Service Provider Personnel and in contesting any claim by any person resulting from or in connection with the Agreement.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Customer and Service Provider will consult and keep the other fully informed regarding any information they propose to give to Transferring Customer Employees, Potential Exit Employees, Exit Transfer Employees and their representatives, or any consultation they have with those employees and their representatives as required under the Transfer Regulations, and each will offer the other reasonable opportunity to attend and participate in any meetings at which such information is given to, or there is such consultation with, those employees and their representatives.</font><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#32;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Customer and Service Provider shall use all reasonable endeavours to mitigate any Employment Liabilities which they or any Supplier Entity or Customer Group Member, Replacement Service Provide or Incumbent Service Provider  (as the case may be) suffer or incur and which may be recoverable from the other under this Schedule 17.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">Customer and Service Provider shall give each other such assistance as either may reasonably require in respect of any obligations arising under this Agreement regarding Transitioned Personnel and Service Provider Personnel to whom the Transfer Regulations do not apply and shall consult and keep each other fully informed regarding any information they propose to give to such individuals.  Further, to the extent it is considered appropriate, each party will offer the other reasonable opportunity to attend and participate in any meetings at which such information is given to, or there is such discussion with, those individuals.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:96px;text-indent:-48px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s5e629c0c69384a85b566536c74a1d2fc"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;font-weight:bold;">Appendix 17 &#8211; A</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Personnel list under this category will be updated post due diligence with the incumbent supplier.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sd956ed9035bc492f8c57b7234cd5f1ec"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 17 &#8211; B</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Employees IDs</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sb6a50afd420d441f952f10656e5fcf7c"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 17 &#8211; C</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">&#32;TRANSITIONED PERSONNEL</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">[***]</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:center;font-size:8pt;"><font style="font-family:inherit;font-size:8pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s25d6bb381d8b4dee8761c5ab191bcb16"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">Appendix 17 &#8211; D</font></div><div style="line-height:130%;padding-bottom:10px;text-align:center;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;">TEMPLATE</font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><div style="line-height:130%;padding-bottom:10px;text-align:left;"><img src="schedule17appendix17d_image1.gif" alt="schedule17appendix17d_image1.gif" style="height:66px;width:102px;"></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:130%;padding-bottom:10px;text-align:left;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="s58413d7faaed406084364776d204ac8b"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 18</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">KEY PERSONNEL</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The following named Service Provider Personnel shall be Key Personnel for the purposes of clause 15 (Personnel). The reference to &#8220;Duration of Commitment&#8221; shall be interpreted by reference to clause 15.6.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TRANSITION AND COMMITTED TRANSFORMATION SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Transition Manager &#8211; Off Shore</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Design and deliver end to end Transition plan to meet/align customer requirements.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Accountable and responsible for seamless execution of various phases of Transition.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Single point of ownership for overall program management involving SMEs / Project / Program Managers and other enabling functions/partners involved in transition.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;Manage and Track Project Milestones and Project expenses</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prepare the Project Plan</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Follow agreed Project Management and Governance model and Processes</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Work closely with Project Stake holders/delivery team/Partners as applicable.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide project updates and reporting to stake holders.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with Technical and Management teams </font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Own the communication plan working with Customer stakeholders</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactive identification of project/program risks and drawing mitigation plan</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Smooth Handover to operations teams.</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Until completion of Transition</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT Transition &amp; Transformation Manager &#8211; UK</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Design and deliver end to end Transition plan to meet/align customer requirements.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Accountable and responsible for seamless execution of various phases of Transition.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Single point of ownership for overall program management involving SMEs / Project / Program Managers and other enabling functions/partners involved in transition.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">&#160;Manage and Track Project Milestones and Project expenses</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prepare the Project Plan</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Follow agreed Project Management and Governance model and Processes</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Work closely with Project Stake holders/delivery team/Partners as applicable.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide project updates and reporting to stake holders.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate with Technical and Management teams </font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactive identification of project/program risks and drawing mitigation plan</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Smooth Handover to operations teams.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Until completion of Transition</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">SNOW Project Manager</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prepare detailed Project Plan</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Procure [***] license and get required role-based access to team members</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify Client stakeholders for requirement gathering across region, sign off authority, UAT Sign off authority</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Share the Data templates (CMDB, Foundation data) required to gather foundation data with Client  </font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review, agree to the assumptions and dependencies with respect to (but not limited to) data gathering and data loading in accordance with the Change Control Procedure.</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prepare plan for Train the Trainer session for process tools training</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Prepare deployment checklist or go live checklist  </font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Schedule &#8211; Go no go calls</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Until completion of SNOW implementation</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cloud Programme Manager</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Create a detailed migration plan based on the assessment findings</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Monitor and track the progress and establish governance as agreed with stakeholders</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Engage a team of Architects and Infra developers to execute the plan</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Liaise with CoE in bringing in Tools and Accelerators required for execution and ensure that best practices are followed</font></div><div style="padding-left:48px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Produce hardware data-driven forecasts and Publish cloud resource consumption reports</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COMMON SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Common Services Lead</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Single point of operational contact and operational escalation for Service Management processes including service integration where Third Party Providers (TPPs), tools and service coordination is required</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Document and maintain the Operational Procedures for each of the service management processes </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Establish operations and Service management quality assurance and control programs</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Participate in Service improvement opportunities with the Customer, and provide Good Industry Practice recommendations to the Customer</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Interface and coordinate with Customer and third parties for Incident and Problem Management Services activities  </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Recommend process improvements or Continuous Service Improvements that can help reduce the demand (Incidents, Major Incidents)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">INFRASTRUCTURE MANAGEMENT SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Delivery Lead, Infrastructure</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for end to end management of the Infrastructure service delivery which includes service delivery processes, people practices, customer satisfaction, performance reviews, contractual deliverables, risk management and governance </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure that delivery team is aligned with Aspen requirements </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Review progress with Cognizant Team Leads &amp; Aspen stakeholders </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure compliance to agreed governance </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Adhere to SLA compliance and delivery of project status/SLA reports</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify, Initiate and Implement Continual service improvements and discuss with customer stakeholders </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Risk Management</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Timely escalation of issues including delays with 3rd party suppliers   </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OPERATIONS AND SERVICE DELIVERY SERVICES</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Delivery Lead, Operations and Service Delivery</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Single Point of Contact for Operations and Service Delivery services</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Forecasting and scheduling</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure that team is providing frequent updates to users on the Incidents / Service Requests</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Track and Monitor aged tickets </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for up-skilling the team to improve FCR through left-shift and Knowledge Management</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure compliance to agreed governance </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Adhere to SLA compliance and delivery of project status/Service Level Reports</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify, Initiate and Implement Continual service improvements and discuss with customer stakeholders </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Proactively work with Resolver Groups in case of unusual spike in volumes</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPLICATION MANAGEMENT SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">****</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Run Service Lead UK</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for day-to-day delivery of the managed services support engagement and reports to the Service Lead</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for effective triaging and faster resolution of high severity issues and Major Incidents </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensures SLAs, KPIs and associated OLAs are maintained and met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Performs periodic analytics of the Service Management data to come up with operational improvements</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Creates and Implements a &#8220;forward looking&#8221; plan for Process and Continual Service Improvements </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Works with relevant stakeholders to prioritize minor enhancements </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinates with offshore delivery team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Participates in status meetings to provide delivery updates</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Delivery Lead offshore</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for day-to-day delivery of the managed services support engagement</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensures SLAs, KPIs and associated OLAs are maintained and met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Performs periodic analytics of the Service Management data to come up with operational improvements</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Creates and Implements a &#8220;forward looking&#8221; plan for Process and Continual Service Improvements </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinates with onsite delivery teams</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Run Service Lead US</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for day-to-day delivery of the managed services support engagement and reports to the Service Lead</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for effective triaging and faster resolution of high severity issues and Major Incidents </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensures SLAs, KPIs and associated OLAs are maintained and met</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Performs periodic analytics of the Service Management data to come up with operational improvements</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Creates and Implements a &#8220;forward looking&#8221; plan for Process and Continual Service Improvements </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Works with relevant stakeholders to prioritize minor enhancements </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinates with offshore delivery team </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Participates in status meetings to provide delivery updates </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Run Service Analyst UK</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for incident and problem resolution</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Automation of&#160;tasks/ health checks&#160;resulting in elimination of&#160;time consuming and error prone manual tasks</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Works with the team to fulfil ad-hoc service requests</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Performs root cause analysis to implement fix for high severity issues and major incidents  </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides data fixes for resolving batch and online issues </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Analyses impact of planned patch upgrades and provides resolution for any issues caused in the system </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">CHANGE MANAGEMENT SERVICES</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Offshore Delivery Lead</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides offshore oversight for the delivery and performance of the ITO Change Management, Run and T&amp;T towers.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the resolution of escalations on SLA&#8217;s and KPI&#8217;s for Change Management, Run and T&amp;T towers</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the issue escalation, and proposed recommended actions to Customer and to Service Provider governance groups of any items that impact successful Change Management, Run and T&amp;T delivery Offshore</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports ITO updates to, and issue escalation to Customer and to Service Provider governance groups</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.7</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">NETWORK MANAGEMENT SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Delivery Lead, Network Services</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Responsible for end to end management of the network service delivery which includes service delivery processes, people practices, customer satisfaction, performance reviews, contractual deliverables, risk management and governance </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Ensure compliance to agreed governance </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Adhere to SLA compliance and delivery of project status/SLA reports</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Identify, Initiate and Implement Continual service improvements and discuss with customer stakeholders </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Risk Management</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Timely escalation of issues including delays with 3rd party suppliers</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.8</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SECURITY SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Information Security Officer</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Single point of contact for all Security queries from Aspen for the engagement. </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Coordinate and work closely with the Aspen security team to ensure that Aspen&#8217;s security considerations and policies are applied to the services being delivered by Service Provider. </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Support and address any queries around security received from the Aspen security team.</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provide guidance on security compliances, policy interpretation and processes for the Service Provider delivery team for this engagement. </font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Assist in the evaluation and estimation of any security services to be provided to Aspen as an additional scope in this engagement</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.9</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">EXECUTIVE OVERSIGHT AND RELATIONSHIP MANAGEMENT</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Name</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Role &amp; Key responsibilities</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#b6dde8;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Duration of Commitment</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CIO/ Head of Change </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Overall responsibility for the design, delivery and performance of the ITO contract and all associated services and Change Projects</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Agrees all contract Change Controls, and escalates for Service Provider approval where necessary</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Escalation point within the Service Provider team for all issues, requests that are not within the remit of the Service Provider service Managers or leads to resolve/agree</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides ITO update to, and issue escalation to Customer and to Service Provider governance groups </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Pro-actively monitors the overall ITO contract and provides recommendations for improvements to services and Change Management  </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">DevOps &amp; Agile</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides oversight for the design, delivery and performance of the Agile &amp; DevOps CoE and Change Projects to support the ITO team in delivering effectively in this area </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the issue escalation, and proposed recommended actions to Customer and to Service Provider governance groups of any items that impact successful DevOps &amp; Agile delivery</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Pro-actively provides recommendations for improvements to services and Change Management for new / improved Agile &amp; DevOps ideas /tools</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">12 months</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Chief Architect</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides oversight for the design, delivery and performance of the Innovation fund  </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides architecture support across all of the services and Change Projects</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the issue escalation, and proposed recommended actions to Customer and to Service Provider governance groups of any items of an enterprise or technical architecture basis</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Pro-actively provides recommendations for areas to be considered for innovation fund investment</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">12 months</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:6px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:89.2578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:25%;"></td><td style="width:50%;"></td><td style="width:25%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Cloud Transformation</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides oversight for the design, delivery and performance of the Cloud transformation </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the issue escalation, and proposed recommended actions to Customer and to Service Provider governance groups of any items that impact successful Cloud Transformation delivery</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Pro-actively provides recommendations for improvements to services and Change Management for new / improved Cloud ideas /tools</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">12 months</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UKI Insurance Head</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides oversight for the design, delivery and performance of the ITO contract </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Agrees all escalated contract Change Controls, and escalates for Management Service Provider approval where necessary</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Next level of escalation point within the Service Provider team for all issues, requests that are not within the remit of the Service Provider CIO</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports ITO update to, and issue escalation to Customer and to Service Provider governance groups </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UKI Delivery Head</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides oversight for the delivery and performance of the ITO contract </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the resolution of escalations on SLA&#8217;s and KPI&#8217;s</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Next level of escalation point within the Service Provider team for all issues, requests that are not within the remit of the Service Leads</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports ITO update to, and issue escalation to Customer and to Service Provider governance groups </font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:8px;padding-bottom:8px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">24 months</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:8px;padding-top:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">RTB &#8211; US</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Provides oversight for the delivery and performance of the ITO contract in the US </font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the resolution of escalations on SLA&#8217;s and KPI&#8217;s in the US</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports the issue escalation, and proposed recommended actions to Customer and to Service Provider governance groups of any items that impact successful Services or Change delivery in the US</font></div><div style="padding-left:24px;text-indent:-24px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#8226;</font><font style="font-family:inherit;font-size:10pt;">&#160;&#160;&#160;&#160;</font><font style="font-family:Arial;font-size:10pt;">Supports ITO update to, and issue escalation to Customer and to Service Provider governance groups </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that each of the Key Personnel devotes substantially their whole time to the performance of the Services for the "Duration of Commitment" period set out in the table above, with the exception of those listed in paragraph 1.10 (Executive Oversight and Relationship Management) who shall only be required to devote such time as is reasonably required to enable them to deliver their oversight and relationship management duties. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide to the Customer, upon request, the curriculum vitae of any of the Key Personnel.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall ensure that all Key Personnel are given the appropriate levels of support and have sufficient time to perform their respective roles described above. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This Schedule shall be updated to reflect any changes in Key Personnel pursuant to clause 15.7 (Replacement of Key Personnel).</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s953d7fadc6d6497c8027d9caad49e6eb"></a></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 19 </font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COTS VENDOR USAGE RESTRICTIONS AND RELATED OBLIGATIONS</font></div><div style="line-height:120%;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties have agreed that, during the Term, this Schedule shall be updated as and when COTS Vendors are identified and agreed.</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.&#160;&#160;&#160;&#160;Terms Applicable to COTS Vendor 1 &#8211; [***]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties have agreed that as at the Effective Date the only COTS Vendor in scope is a [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] that trades as &#8220;[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]&#8221; (see Schedule 5 (Sub-Contractor List and Service Provider Tools)).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.2&#160;&#160;&#160;&#160;The Parties have further agreed that:</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">in connection with the Service Provider&#8217;s use of [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] products and services, the terms of clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">*** </font><font style="font-family:Arial;font-size:10pt;">]shall not apply; and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">for the purposes 25.12.2 (Additional Terms for COTS Vendors) the following documents shall apply to the Customer Group&#8217;s (and its subcontractors) use of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] elements of the Services [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. References to &#8220;clauses&#8221; below shall be deemed to be clauses of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement unless stated otherwise;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">the parties to the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement shall only apply to the extent necessary to interpret the clauses of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement and Exhibit A &#8211; Data Security Guide that apply to this Agreement [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement shall apply save that:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]; and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement</font><font style="font-family:inherit;font-size:8pt;">&#32;</font><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] but it is noted that [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">].</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">clauses [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] to the Customer Group&#8217;s (or its subcontractors&#8217;) use of the Service Now products or technology.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;">1.2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that clause [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] of the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement shall apply save that:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">];</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:144px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:96px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1.3&#160;&#160;&#160;&#160;Customer Group&#8217;s [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Usage Rights and Restrictions</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Set out in Table 1 below are the types of licences offered by [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] and the usage rights granted to the Customer Group as at the Effective Date.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">Table 1</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;text-decoration:underline;">&#160;</font></div><div style="line-height:120%;padding-left:60px;font-size:12pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:70.5078125%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:49%;"></td><td style="width:51%;"></td></tr><tr><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:justify;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">License Type</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">Customer Group</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Requester User licenses</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Fulfiller User Licenses</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Approver User Licenses</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">Cloud Management</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #000000;padding-left:6px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-left:1px solid #000000;border-right:1px solid #000000;"><div style="text-align:justify;padding-left:6px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">[</font><font style="font-family:inherit;font-size:10pt;font-weight:bold;">***</font><font style="font-family:inherit;font-size:10pt;">] Instances </font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:6px;border-right:1px solid #000000;"><div style="text-align:center;padding-left:6px;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that in the event the Customer Group requires additional Fulfiller User licences, Approver User licences, Cloud Management nodes or [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Instances over and above those set out in Table 1 that this shall be agreed pursuant to the Contract Change Control Procedure and additional Charges payable by the Customer to the Service Provider for the same shall be calculated on the basis set out in Appendix 10-K (Service Catalogue) of Schedule 10.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">To be clear, Requester Licences are unlimited and hence not subject to any additional Charges.</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Solely for the purposes of interpreting the &#8220;License Types&#8221; referenced in paragraph 1.3.1 and to link the same to the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement, the Parties agree that the following terms shall have the meanings set out below.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:46px;text-indent:-2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">"Cloud Management" </font><font style="font-family:Arial;font-size:10pt;color:#333333;">is the [</font><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;color:#333333;">] module to define, administer, and measure workflows for provisioning cloud resources.</font></div><div style="line-height:120%;text-align:justify;padding-left:46px;text-indent:-2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:46px;text-indent:-2px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Node&#8221; </font><font style="font-family:Arial;font-size:10pt;color:#333333;">is a public or private virtual server provisioned and/or managed by the Cloud Management application.</font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">"Approver User" </font><font style="font-family:Arial;font-size:10pt;color:#333333;">is any User performing any of the functions set forth in the table below for an Approver User. An Approver User may only perform the functions set forth in the table below for an Approver User.</font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">"Requester User" </font><font style="font-family:Arial;font-size:10pt;color:#333333;">is any User that performs only the functions set forth in the table below for a Requester User.</font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">"Fulfiller User" </font><font style="font-family:Arial;font-size:10pt;color:#333333;">is any User other than an Approver User or Requester User. Without limitation, a Fulfiller User is any User that performs any function other than an Approver User function or Requester User function, including those set forth in the table below for a Fulfiller User.</font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:138%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">"Process User" </font><font style="font-family:Arial;font-size:10pt;color:#333333;">has the same use rights as </font><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">"Fulfiller User"</font><font style="font-family:Arial;font-size:10pt;color:#333333;">.</font></div><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#333333;">1.3.5</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;">Usage Summary Table (it being agreed the terms below are terms from [</font><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;color:#333333;">] and are not defined terms under this Agreement):</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#333333;font-weight:bold;">[***]</font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.4 </font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the event of any conflict between the (i) [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement and/or Exhibit A &#8211; Data Security Guide and (ii) the terms of this Agreement (i.e. the agreement that this Schedule 19 forms part of) in respect of Customer Group&#8217;s use of [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] software hereunder, the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement and/or Exhibit A &#8211; Data Security Guide shall prevail (as applicable). As between the [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">***</font><font style="font-family:Arial;font-size:10pt;">] Use Agreement and/or Exhibit A &#8211; Data Security Guide, the former shall prevail.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.&#160;&#160;&#160;&#160;Future COTS Vendors</font></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Parties agree that any future COTS Vendors shall be listed in the Schedule by reference to numbered paragraphs that incorporate or reference any applicable additional terms and conditions.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="scc2e3e0ad3264568a7b7701d5f1a9ce7"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 20</font></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SOW AND WORK REQUEST PRO FORMAS</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:11pt;"><font style="font-family:inherit;font-size:11pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SOW PRO FORMA</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The pro forma Statement of Work is as set out in Appendix 20-A of this Schedule 20. </font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">WORK REQUEST PRO FORMA</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall work together in good faith to agree a pro forma Work Request by the First Service Commencement Date, using the Customer&#8217;s internal work request template as a starting point. &#160;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Once agreed pursuant to Paragraph 2.1, the pro forma Work Request shall be added as a new Appendix 20-B to this Schedule 20 via the Contract Change Control Procedure.&#160; </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="se0d69cfa47cf4fbab52f21aea53ee0a6"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:138%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PRO FORMA SOW</font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SOW Number: 000[x]</font></div><div style="line-height:138%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Statement of Work</font></div><div style="line-height:180%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">BETWEEN:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(1)</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASPEN INSURANCE UK SERVICES LIMITED</font><font style="font-family:Arial;font-size:10pt;">&#32;a company incorporated in England with registered number 04270446, whose registered office is at 30 Fenchurch Street, London, EC3M 3BD (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">UK Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221;) and]; </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(2)</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASPEN INSURANCE U.S. SERVICES INC.</font><font style="font-family:Arial;font-size:10pt;">&#32;a company incorporated in Delaware, United States, whose registered office is at 1209 Orange Street, Wilmington, DE 19801 (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">US Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221;); and]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(3)</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASPEN BERMUDA LIMITED</font><font style="font-family:Arial;font-size:10pt;">&#32;a company incorporated in Bermuda with company number 127314 and registration number 32866, whose registered office is at 141 Front Street, Hamilton, HM 19, Bermuda (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bermuda Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221;)]; and [</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Note:</font><font style="font-family:Arial;font-size:10pt;">&#32;See note above regarding the relevant Aspen contracting entity or entities.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">(2)</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[Service Provider Entity and Details] (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Service Provider</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:24px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">This SOW is made pursuant to and in accordance with the terms of [the IT outsourcing agreement between Cognizant Worldwide Limited, Aspen Insurance UK Services Limited, Aspen Insurance U.S. Services Inc. and Aspen Bermuda Limited on [</font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;">insert date</font><font style="font-family:Arial;font-size:10pt;">]] / [the Local Agreement between [</font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;">Service Provider LSA Signatory</font><font style="font-family:Arial;font-size:10pt;">] and [</font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;">insert Aspen entity</font><font style="font-family:Arial;font-size:10pt;">] on [</font><font style="font-family:Arial;font-size:10pt;background-color:#ffff00;">insert date</font><font style="font-family:Arial;font-size:10pt;">]] (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Agreement</font><font style="font-family:Arial;font-size:10pt;">&#8221;).</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">1.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Unless stated otherwise in this SOW, capitalised terms have the meaning set out in Schedule 1 (Definitions) of the Agreement, except that:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.2.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221; in the Agreement and the Schedules thereto shall be read as a reference to the Customer under this SOW, save that the reference to &#8220;the Customer&#8221; in clause 3.5,&#160; shall be read as a reference to Aspen Insurance UK Services Limited; and] [Drafting note: delete if the Aspen contracting entity is the UK entity]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:94px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:48px;"><font style="font-family:Arial;font-size:12pt;">1.2.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">where the Customer under this SOW is the UK Customer, the US Customer or the Bermuda Customer, references in the Agreement and the Schedules thereto to the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">UK Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221;, the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">US Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221; or &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Bermuda Customer</font><font style="font-family:Arial;font-size:10pt;">&#8221; as applicable shall be deemed to be a reference to the Customer under this SOW. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:92.1875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:33%;"></td><td style="width:67%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Service Commencement Date</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[insert]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Term</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[insert]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Type of Services</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Management Services [Or reference some other form of services, e.g. professional services or training.]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Overview</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[Insert high level description of project and context in which the Services are being provided.]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Charges</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">See Appendix 3</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Key Personnel</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">See Appendix 5</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Customer contact</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name: [insert]</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tel: [insert]</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Email: [insert]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Service Provider contact</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name: [insert]</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Tel: [insert]</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Email: [insert]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Linked SOWs</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[Set out any SOW linked to this one for the purposes of an overall delivery programme or recovery of costs.]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Linked Change Control Note(s)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Note:</font><font style="font-family:Arial;font-size:10pt;">&#160;Where a Change Project will have an impact on the Run Services, e.g. a new application will need to be supported under the Application Management Services, this will need to be captured in a Change Control Note. Set out here the related Change Control Note(s), including the reference number and a brief description.]</font></div></td></tr></table></div></div><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Scope: Services/Products/Deliverables and Methodology</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall perform the Services and provide the Deliverables in accordance with the Service Description described in Appendix 1 to this SOW. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In providing the Services, the Service Provider shall deliver the Deliverables identified in Appendix 2.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[The Parties agree that for Projects related to Future Transformation, the terms of Appendix 2 of Schedule 8 (Transition and Transformation) of the Agreement shall apply to this SOW.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Implementation Plan and Milestones</font></div></td></tr></table><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall commence provision of the Services with effect from [insert date] and shall comply with the implementation plan referred to in Appendix 2 (&#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Implementation Plan</font><font style="font-family:Arial;font-size:10pt;">&#8221;) and the Milestones set out in Appendix 3.</font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[Drafting note: Ensure any Key Milestones (which if missed would cause a Material Service Failure) are also identified in Appendix 3.]</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance Criteria</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In the absence of any specific Acceptance Criteria being set out in this SOW in relation to a particular Deliverable or Service, clause 6 (Acceptance) of the Agreement shall apply.&#160;</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Incentive Mechanisms</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Incentive payments and mechanism (if any) to be set out or referred to here &#8211; e.g. &#8220;holdback&#8221;, LDs etc.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Assumptions and Dependencies (including additional Customer Dependencies)</font></div></td></tr></table><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Dependencies and Service Provider assumptions are set out in Appendix 4.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Early Termination Charges</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">7.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">&#8217;[Insert or state &#8220;not applicable&#8221;] </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Material Service Failure</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">8.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Set out any events that would be Material Service Failures]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Special Conditions</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Insert or state &#8220;not applicable&#8221;]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Note: </font><font style="font-family:Arial;font-size:10pt;">The parties have agreed in the Agreement that, for Change Projects, Service Provider will not develop any standalone modifications, functionality or derivatives of Service Provider IPR without Customer&#8217;s prior written consent.   For each Change Project that may involve modifications to Service Provider IPR they will consider whether to proceed with the SOW and the implications of the default IPR ownership position prior to execution. If nothing is set out here, the default is that ownership would remain with the Service Provider.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">9.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Note: </font><font style="font-family:Arial;font-size:10pt;">If Third Party IPR (including any COTS Vendor products) and/or Service Provider Tools are relevant, list here and speak to Legal.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">9.4.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Note: </font><font style="font-family:Arial;font-size:10pt;">If the UK Customer is not a party to this SOW, then a special condition will be required to empower the appropriate Aspen Affiliate to instruct the Service Provider in accordance with clause 3.5 of the Agreement. In these circumstances, please consult with Legal but, as a minimum, clause 3.5 will need to be repeated here as a special condition for this SOW with &#8220;UK Customer&#8221; substituted for the Aspen Affiliate that will be empowered to direct the Service Provider.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Transition Plan and Transition Services</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">10.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Insert or state &#8220;not applicable&#8221;. This would cover, for example, the transition into service (and thus support under the Run Services) probably by reference to a paragraph in Appendix 1 and by linking to the CCNs referenced on the front page of this SOW. Essentially this is to cover the process of transition from a &#8220;build&#8221; project under the SOW to support etc. of the built project under the Application Management Services Annex to Schedule 2. ]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Approved Subcontractors</font></div></td></tr></table><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">In addition to those listed in Schedule 5 (Subcontractor List), the following shall be deemed to be Approved Subcontractors:</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">11.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">&#32;[Insert or state &#8220;not applicable&#8221;]</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Governance and Progress Reports</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">12.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall comply with the governance obligations set out in Schedule 12 (Governance and Service Management) to the Agreement and provide the following information at the frequency specified below:</font></div></td></tr></table><div style="line-height:120%;text-align:center;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;margin-left:auto;margin-right:auto;width:92.1875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:49%;"></td><td style="width:51%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Information/Report</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Frequency and delivery date</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[insert]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[insert]</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[insert]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[insert]</font></div></td></tr></table></div></div><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">12.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">In addition, for the Services set out in this SOW the Service Provider shall attend the following regular project forums: [Drafting note: amend table below as applicable]</font></div></td></tr></table><div style="line-height:120%;padding-left:6px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:92.578125%;border-collapse:collapse;text-align:left;"><tr><td colspan="5"></td></tr><tr><td style="width:19%;"></td><td style="width:14%;"></td><td style="width:19%;"></td><td style="width:24%;"></td><td style="width:24%;"></td></tr><tr><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Meeting</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Frequency</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Agenda</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Customer Attendees</font></div></td><td style="vertical-align:middle;border-bottom:1px solid #00000a;background-color:#244061;padding-left:2px;padding-top:2px;padding-bottom:8px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:8px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;color:#ffffff;">Service Provider Attendees</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[the individual   Project Board for this project)</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly, [unless an alternative schedule is agreed and documented here]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review of weekly progress, actions, risks, issues</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Project manager, Technical lead, such other attendees as the Parties deem appropriate</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">ITO Delivery Board</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Monthly</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Review high level project progress</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CIO, CTB Lead, India Delivery Lead, Lead Architect, such other attendees as the Parties deem appropriate</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Change Advisory Board</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly or as needed</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Approvals for production ready changes, scheduling of production change requests</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">CTB Lead, RTB Lead, Lead Architect, Delivery Lead India, such other attendees as Parties deem appropriate</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Enterprise Architecture Board</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT Strategy, Solution Design, Software and Technical Integration and Data Architecture</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Lead Enterprise Architect, Technical Architect, Business Architect, Solution Architect, such attendees as Parties deem appropriate</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Infrastructure Architecture Board</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Weekly</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Service and Infrastructure design to meet business requirements</font></div></td><td style="vertical-align:bottom;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:top;border-bottom:1px solid #00000a;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #00000a;border-right:1px solid #00000a;border-top:1px solid #00000a;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Lead Enterprise Architect, Lead Infrastructure Architect, such attendees as Parties deem appropriate</font></div></td></tr></table></div></div><div style="line-height:144%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:144%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The weekly progress report will be submitted to the Customer&#8217;s Project Manager, Customer&#8217;s CoE Lead (where appropriate) and the EPMO, no later than 16:00 on the day preceding the Project Review Board.</font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This SOW has been executed by the Parties on the date last written below:</font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">For the Customer:</font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to clause 3.5 of the Agreement, the Parties agree that the UK Customer is authorised to execute this SOW for and on behalf of each of the US Customer and the Bermuda Customer.</font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:49%;"></td><td style="width:5%;"></td><td style="width:46%;"></td></tr><tr><td rowspan="3" style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:8px;"><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed by</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">duly authorised for and on behalf of</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASPEN INSURANCE UK SERVICES LIMITED</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed by</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">duly authorised for and on behalf of</font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASPEN INSURANCE U.S. SERVICES INC.</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed by</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">duly authorised for and on behalf of</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ASPEN BERMUDA LIMITED</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:left;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For Service Provider:</font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="3"></td></tr><tr><td style="width:49%;"></td><td style="width:5%;"></td><td style="width:46%;"></td></tr><tr><td rowspan="3" style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:8px;"><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signed by</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">duly authorised for and on behalf of</font></div><div style="padding-left:8px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;font-weight:bold;">COGNIZANT WORLDWIDE LIMITED</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date   </font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr></table></div></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.0390625%;border-collapse:collapse;text-align:left;"><tr><td colspan="1"></td></tr><tr><td style="width:100%;"></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[To include for SOWs which include US work:-</font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the purposes of acknowledging that Cognizant Technology Solutions US Corporation will be providing services on behalf of Cognizant Worldwide Limited in the United States only:</font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name   </font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature   </font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:18px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Title   </font></div></td></tr><tr><td style="vertical-align:bottom;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="overflow:hidden;height:4px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;">&#160;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:8px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Date   ]</font></div><div style="text-align:justify;padding-left:8px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Appendix 1 <br>Services Description</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Background and Context</font></div></td></tr></table><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[Insert overview of the background of the project, to give context as to why the project is being done and what Services are required from the Service Provider)</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Scope</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:53px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The scope of the Services is to provide suitably skilled personnel to perform the activities required so as to deliver the Deliverables identified herein.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">2.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Note: the expectation is that details of the activities to be performed will be set out in the Appendix 2, assumptions will be set out at Appendix 4 and the Charges will be set out at Appendix 3. Consider referring to all three elements if you wish but otherwise the reference above will suffice.] </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Implementation</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide the Implementation Plan which shall set out full details of how the Services under this SOW shall be delivered by the Service Provider. [Drafting note: include in the Implementation Plan any details of customer sites and locations, if different to Schedule 22.]</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for the overall management of the project and shall identify and resolve, or assist the Customer in the identification and resolution of, any problems encountered in the timely completion of each task identified in the Transition Plan, whether the task is the responsibility of the Service Provider, the Customer or a third party.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">3.3.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall provide the Customer with weekly progress reports that describe in reasonable detail the current status of the transition, indicate the progress of the work being performed, identify any actual or anticipated problems or delays, assess the impact of such problems or delays on the Service Provider&#8217;s provision of the Services and describe all actions being taken or to be taken to remedy such problems or delays.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Acceptance</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties shall comply with clause 6 (Acceptance) of the Agreement and the acceptance testing methodology set out in [paragraph [x] of Appendix 2]/[the &#8220;Acceptance Test Plan&#8221; annexed [TBC]/referenced [TBC]].</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">4.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Acceptance Items delivered under this SOW will adhere to their corresponding Acceptance Criteria set out in [paragraph [x] of Appendix 2]/[the &#8220;Acceptance Test Plan&#8221; annexed [TBC]/referenced [TBC]] at the time the relevant tests are undertaken.  If those acceptance tests are not passed any additional work to meet the relevant Acceptance Criteria will be carried out at the Service Provider&#8217;s expense.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Warranties</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.1.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">The Parties acknowledge that the warranties are as set out in clause 29 (Representation and Warranties) of the Agreement. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:138%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;">5.2.</font></div></td><td style="vertical-align:top;"><div style="line-height:138%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">[Either state: &#8216;Beyond those warranties no specific performance warranties are provided under this SOW&#8217; or set out the specific performance warranties.] </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:138%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><a name="s82c55faa6da64bb39a54ef3cd2fd4f9c"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 21</font><font style="font-family:inherit;font-size:10pt;">&#32;<br> <br></font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DATA TRANSFER AND PROCESSING</font></div><div style="line-height:120%;padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PART A &#8211; DATA TRANSFER</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Pursuant to clause 27.11 of this Agreement, the Parties shall enter into the &#8216;Data Protection Model Clauses&#8217; in the form set out in the Annex to this Schedule 21.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PART B &#8211; DATA PROCESSING</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Description of the data processing</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The data processing activities carried out by the Service Provider under this Agreement may be described as follows, and as further described in Schedule 2 (Service Descriptions):</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Nature, purpose and subject matter: </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Processing the Customer Group&#8217;s employees and end customers&#8217; personal data for the purposes of the provision of information technology outsourcing services by the Service Provider in relation to each of the following, as more particularly described in Schedule 2 (Service Descriptions):</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:46px;"><font style="font-family:Arial;font-size:10pt;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">general service management and oversight activities related to the services described below;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:46px;"><font style="font-family:Arial;font-size:10pt;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT infrastructure management related services (including managing the Customer&#8217;s data centres and hardware and software estate);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:46px;"><font style="font-family:Arial;font-size:10pt;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">IT related operational and service delivery management related services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:46px;"><font style="font-family:Arial;font-size:10pt;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">software application management (including support and maintenance) related services;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:46px;"><font style="font-family:Arial;font-size:10pt;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">services related to developing and delivering new and/or improved software applications and related materials; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:122px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:46px;"><font style="font-family:Arial;font-size:10pt;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">services related to the management of the Customer&#8217;s networks.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Duration: </font></div></td></tr></table><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Term of the Agreement. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Data categories:</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Personal data contained within: employee records relating to the Customer Group&#8217;s employees (including dependents, partners and issue), consultants, temporary workers; and the insurance policy records relating to the Customer Group&#8217;s end customers (including insured, beneficiaries, claimants and third parties), such as, for example: names, addresses, dates of birth, national identity numbers and health conditions. </font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:120px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">2.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Data subjects:</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer Group&#8217;s employees (including dependents, partners and issue), consultants, temporary workers; and the Customer Group&#8217;s end customers (including insured, beneficiaries, claimants and third parties).</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">List of instructions with respect to the processing of Customer Personal Data </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">See Schedule 7 (Security &#8211; IT &amp; Physical) and clause 27 (Data Protection) for the instructions on data protection and security.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">ANNEX</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DATA PROTECTION MODEL CLAUSES</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties have agreed on the following contractual clauses (the &#8220;Clauses&#8221;) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the Data Exporter to the Data Importer of the Personal Data specified in Appendix 1.  </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DEFINITIONS</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">For the purposes of the Clauses:</font></div><div style="line-height:120%;padding-left:48px;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:81.0546875%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:51%;"></td><td style="width:49%;"></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Personal Data&#8221;</font><font style="font-family:Arial;font-size:10pt;">, </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Special Categories of Data&#8221;</font><font style="font-family:Arial;font-size:10pt;">, </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Process/Processing&#8221;</font><font style="font-family:Arial;font-size:10pt;">, </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Controller&#8221;</font><font style="font-family:Arial;font-size:10pt;">, </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Processor&#8221;</font><font style="font-family:Arial;font-size:10pt;">, </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Data Subject&#8221;</font><font style="font-family:Arial;font-size:10pt;">&#160;and </font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Supervisory Authority&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data (the Directive);</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Data Exporter&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means the Controller who transfers the Personal Data;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Data Importer&#8221;</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means the Processor who agrees to receive from the Data Exporter Personal Data intended for Processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country&#8217;s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Subprocessor&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means any Processor engaged by the Data Importer or by any other Subprocessor of the Data Importer who agrees to receive from the Data Importer or from any other Subprocessor of the Data Importer Personal Data exclusively intended for Processing activities to be carried out on behalf of the Data Exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Applicable Data Protection Law&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the Processing of Personal Data applicable to a data Controller in the Member State in which the Data Exporter is established;</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#8220;Technical and Organisational Security Measures&#8221;</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">means those measures aimed at protecting Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the Processing involves the transmission of data over a network, and against all other unlawful forms of Processing.</font></div></td></tr></table></div></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#32;&#160;&#160;&#160;&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DETAILS OF THE TRANSFER</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The details of the transfer and in particular the special categories of Personal Data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.  </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">THIRD-PARTY BENEFICIARY CLAUSE</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Subject can enforce against the Data Exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Subject can enforce against the Data Importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the Data Exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the Data Exporter, in which case the Data Subject can enforce them against such entity. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Subject can enforce against the Subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the Data Exporter and the Data Importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the Data Exporter, in which case the Data Subject can enforce them against such entity. Such third-party liability of the Subprocessor shall be limited to its own Processing operations under the Clauses. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">3.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties do not object to a Data Subject being represented by an association or other body if the Data Subject so expressly wishes and if permitted by national law. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OBLIGATIONS OF THE DATA EXPORTER</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Exporter agrees and warrants:</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that the Processing, including the transfer itself, of the Personal Data has been and will continue to be carried out in accordance with the relevant provisions of the Applicable Data Protection Law (and, where applicable, has been notified to the relevant authorities of the Member State where the Data Exporter is established) and does not violate the relevant provisions of that State;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that it has instructed and throughout the duration of the Personal Data Processing services will instruct the Data Importer to Process the Personal Data transferred only on the Data Exporters&#8217; behalf and in accordance with the Applicable Data Protection Law and the Clauses;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that the Data Importer will provide sufficient guarantees in respect of the Technical and Organisational Security Measures specified in Appendix 2 to these Clauses;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that after assessment of the requirements of the Applicable Data Protection Law, the security measures are appropriate to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the Processing involves the transmission of data over a network, and against all other unlawful forms of Processing, and that these measures ensure a level of security appropriate to the risks presented by the Processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that it will ensure compliance with the security measures;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that, if the transfer involves Special Categories of Data, the Data Subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(g)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to forward any notification received from the Data Importer or any Subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection Supervisory Authority if the Data Exporter decides to continue the transfer or to lift the suspension;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(h)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to make available to the Data Subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(i)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that, in the event of subprocessing, the Processing activity is carried out in accordance with Clause 11 by a Subprocessor providing at least the same level of protection for the Personal Data and the rights of Data Subject as the Data Importer under the Clauses; and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(j)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that it will ensure compliance with Clause 4(a) to (i).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OBLIGATIONS OF THE DATA IMPORTER</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Importer agrees and warrants:  </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to Process the Personal Data only on behalf of the Data Exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the Data Exporter of its inability to comply, in which case the Data Exporter is entitled to suspend the transfer of data and/or terminate the contract;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the Data Exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the Data Exporter as soon as it is aware, in which case the Data Exporter is entitled to suspend the transfer of data and/or terminate the contract;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that it has implemented the Technical and Organisational Security Measures specified in Appendix 2 before Processing the Personal Data transferred;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that it will promptly notify the Data Exporter about:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(ii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any legally binding request for disclosure of the Personal Data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(iii)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">any accidental or unauthorised access, and</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(iv)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">(any request received directly from the Data Subjects without responding to that request, unless it has been otherwise authorised to do so;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to deal promptly and properly with all inquiries from the Data Exporter relating to its Processing of the Personal Data subject to the transfer and to abide by the advice of the Supervisory Authority with regard to the Processing of the data transferred;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">at the request of the Data Exporter to submit its data Processing facilities for audit of the Processing activities covered by the Clauses which shall be carried out by the Data Exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the Data Exporter, where applicable, in agreement with the Supervisory Authority;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to make available to the Data Subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the Data Subject is unable to obtain a copy from the Data Exporter;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that, in the event of subprocessing, it has previously informed the Data Exporter and obtained its prior written consent;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">that the Processing services by the Subprocessor will be carried out in accordance with Clause 11;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;">(f)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to send promptly a copy of any Subprocessor agreement it concludes under the Clauses to the Data Exporter.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">LIABILITY</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties agree that any Data Subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or Subprocessor is entitled to receive compensation from the Data Exporter for the damage suffered.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If a Data Subject is not able to bring a claim for compensation in accordance with paragraph 1 against the Data Exporter, arising out of a breach by the Data Importer or his Subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the Data Exporter has factually disappeared or ceased to exist in law or has become insolvent, the Data Importer agrees that the Data Subject may issue a claim against the Data Importer as if it were the Data Exporter, unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract of by operation of law, in which case the Data Subject can enforce its rights against such entity.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Importer may not rely on a breach by a Subprocessor of its obligations in order to avoid its own liabilities.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">6.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">If a Data Subject is not able to bring a claim against the Data Exporter or the Data Importer referred to in Clauses 6.1 and 6.2, arising out of a breach by the Subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the Data Exporter and the Data Importer have factually disappeared or ceased to exist in law or have become insolvent, the Subprocessor agrees that the Data Subject may issue a claim against the data Subprocessor with regard to its own Processing operations under the Clauses as if it were the Data Exporter or the Data Importer, unless any successor entity has assumed the entire legal obligations of the Data Exporter or Data Importer by contract or by operation of law, in which case the Data Subject can enforce its rights against such entity. The liability of the Subprocessor shall be limited to its own Processing operations under the Clauses.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">MEDIATION AND JURISDICTION</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Importer agrees that if the Data Subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the Data Importer will accept the decision of the Data Subject:</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to refer the dispute to mediation, by an independent person or, where applicable, by the Supervisory Authority;</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:48px;"><font style="font-family:inherit;font-size:12pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">to refer the dispute to the courts in the Member State in which the Data Exporter is established.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties agree that the choice made by the Data Subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">8.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">COOPERATION WITH SUPERVISORY AUTHORITIES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Exporter agrees to deposit a copy of this contract with the Supervisory Authority if it so requests or if such deposit is required under the Applicable Data Protection Law.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties agree that the Supervisory Authority has the right to conduct an audit of the Data Importer, and of any Subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the Data Exporter under the Applicable Data Protection Law.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Importer shall promptly inform the Data Exporter about the existence of legislation applicable to it or any Subprocessor preventing the conduct of an audit of the Data Importer, or any Subprocessor, pursuant to paragraph 2. In such a case the Data Exporter shall be entitled to take the measures foreseen in Clause 5 (b).</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">GOVERNING LAW</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Clauses shall be governed by the law of the Member State in which the Data Exporter is established, namely &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">VARIATION OF THE CONTRACT</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties undertake not to vary or modify the terms of the Clauses.  This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause. </font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SUBPROCESSING</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">11.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Importer shall not subcontract any of its Processing operations performed on behalf of the Data Exporter under the Clauses without the prior written consent of the Data Exporter. Where the Data Importer subcontracts its obligations under the Clauses, with the consent of the Data Exporter, it shall do so only by way of a written agreement with the Subprocessor which imposes the same obligations on the Subprocessor as are imposed on the Data Importer under the Clauses Where the Subprocessor fails to fulfil its data protection obligations under such written agreement the Data Importer shall remain fully liable to the Data Exporter for the performance of the Subprocessor's obligations under such agreement.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;">&#160;</font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">11.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The prior written contract between the Data Importer and the Subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the Data Subject is not able to bring the claim for compensation referred to in Clause 6.1 against the Data Exporter or the Data Importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the Data Exporter or Data Importer by contract or by operation of law. Such third-party liability of the Subprocessor shall be limited to its own Processing operations under the Clauses.</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">11.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the Data Exporter is established, namely [X,Y, Z]</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">11.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the Data Importer pursuant to Clause 5(j), which shall be updated at least once a year. The list shall be available to the Data Exporter's data protection Supervisory Authority. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:inherit;font-size:12pt;font-weight:bold;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OBLIGATION AFTER THE TERMINATION OF PERSONAL DATA PROCESSING SERVICES</font></div></td></tr></table><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">12.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The parties agree that on the termination of the provision of data Processing services, the Data Importer and the Subprocessor shall, at the choice of the Data Exporter, return all the Personal Data transferred and the copies thereof to the Data Exporter or shall destroy all the Personal Data and certify to the Data Exporter that it has done so, unless legislation imposed upon the Data Importer prevents it from returning or destroying all or part of the Personal Data transferred. In that case, the Data Importer warrants that it will guarantee the </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:48px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">confidentiality of the Personal Data transferred and will not actively Process the Personal Data transferred anymore.</font></div><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:inherit;font-size:12pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;">12.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Data Importer and the Subprocessor warrant that upon request of the Data Exporter and/or of the Supervisory Authority, it will submit its data Processing facilities for an audit of the measures referred to in paragraph 12.1.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">On behalf of the data exporter:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name (written out in full):&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Position:&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Address:&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Other information necessary in order for the contract to be binding (if any):&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:240px;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:240px;text-indent:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(stamp of organisation)</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">On behalf of the data importer:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Name (written out in full):&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Position:&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Address:&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Other information necessary in order for the contract to be binding (if any):</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:288px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Signature&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:288px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">(stamp of organisation)</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sed205b1609a648248b3249bf1baba5b4"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 1</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DETAILS OF THE TRANSFER</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Appendix forms part of the Clauses and must be completed and signed by the parties:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Data exporter</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert the data exporter and specify briefly the activities relevant to the transfer</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">List systems to which the processor has access</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Data importer</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">Insert the data importer and specify briefly the activities relevant to the transfer</font><font style="font-family:Arial;font-size:10pt;">]</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#32;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[</font><font style="font-family:Arial;font-size:10pt;font-style:italic;">List systems to which the processor has access</font><font style="font-family:Arial;font-size:10pt;">]</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Data Subjects </font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">The personal data transferred concern the following categories of data subjects (please specify):</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.&#8230;...&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Categories of data</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">The personal data transferred concern the following categories of data (please specify):</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Special categories of data (if appropriate)</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">The personal data transferred concern the following special categories of data (please specify):</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;font-weight:bold;">Processing operations</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">The personal data transferred will be subject to the following basic processing activities (please specify):</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">DATA EXPORTER&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;DATA IMPORTER</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Name: ............................... ......                          ............................................</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Authorised signature</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">.............................. ........... ....                            ............................................</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s3d5fdf90190d4a82851edd68b30b7e0a"></a></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 2</font></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">TECHNICAL AND ORGANISATIONAL SECURITY MEASURES</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">This Appendix forms part of the Clauses and must be completed and signed by the parties:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Description of the Technical and Organisational Security Measures implemented by the Data Importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):</font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;padding-right:48px;">1.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Definitions</font><font style="font-family:Arial;font-size:10pt;">.  Capitalized terms used in this Appendix 2 have the following meanings:</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Personal Data </font><font style="font-family:Arial;font-size:10pt;">means personal data (as defined under applicable data protection law) processed by Importer on behalf of Exporter pursuant to this Agreement. </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exporter Systems</font><font style="font-family:Arial;font-size:10pt;">&#32;means information systems and resources supplied or operated by Exporter or its other service providers or operated by or in possession of Importer in order to provide Services, including network infrastructure, computer systems, workstations, laptops, hardware, software, databases, storage media, proprietary applications, printers, and internet connectivity. </font></div></td></tr></table><div style="line-height:120%;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Importer Infrastructure</font><font style="font-family:Arial;font-size:10pt;">&#32;means information processing resources supplied or operated by Importer, including without limitation, network infrastructure, computer systems, workstations, laptops, hardware, software, databases, storage media, printers, proprietary applications, internet connectivity, printers and hard drives that are used, either directly or indirectly, in support of Importer&#8217;s Processing</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">. </font></div></td></tr></table><div style="line-height:180%;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Importer Processing</font><font style="font-family:Arial;font-size:10pt;">&#32;means any information collection, storage or processing (as defined by applicable data protection law) performed by Importer or its approved subcontractors:  (a) that directly or indirectly supports the Services now or hereafter furnished to Exporter under the Agreement, and (b) using any Personal Information.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Incident</font><font style="font-family:Arial;font-size:10pt;">&#32;means (i) any act or omission that compromises the security, confidentiality, privacy, availability, or integrity of Personal Data; (ii) the attempted or successful unauthorized access, use, disclosure, modification, or destruction of Personal Data or interference with system operations that contain Personal Data; (iii) a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.  Provided, however, that the definition of Security Incident shall not include those non-material attempts.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">When used in this Annex, &#8220;include&#8221; and similar words (like &#8220;includes&#8221;, &#8220;including&#8221;) are deemed to be followed by the phrase &#8220;without limitation.&#8221;  </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Description of the technical and organizational measures implemented by the Data Importer within Importer Infrastructure</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Taking into account the available technology, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risk to data subjects&#8217; rights, Importer has agreed to implement the following technical and organisational measures within Importer Infrastructure used to render services to Exporter in respect of the Personal Data, designed to provide a level of security appropriate to the risk. </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;text-align:justify;padding-left:46px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;">Without prejudice to the generality of its obligations set out in this Appendix, Importer will ensure that any of its personnel engaged in processing Exporter&#8217;s Personal Data are aware of and comply with those of Exporter&#8217;s policies and procedures made available to Importer pursuant to the terms and conditions of the Outsourcing Agreement in place between them.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;padding-right:48px;">3.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Information Security Management Programme and Policies.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">3.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Policies and Procedures</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall maintain written security management policies and procedures designed with the intent to prevent, detect, contain, and correct breaches of measures taken to protect the confidentiality, integrity, availability, or security of Personal Data. These policies and procedures shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;color:#010000;">(a)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:11pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">assign specific data security responsibilities and accountabilities to specific individual(s); and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:37px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;color:#010000;">(b)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:11pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">include a risk management programme that includes periodic risk assessments.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">3.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Infrastructure Protection</font><font style="font-family:Arial;font-size:10pt;">.  To the extent applicable to the provision of the services provided to Exporter, Importer shall maintain policies and procedures to protect Importer Infrastructure, including:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">security programmes (policies, standards, processes, etc.);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">processes for becoming aware of, and maintaining, security patches and fixes;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(c)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">procedures for employing mechanisms to restrict access to the Importer Infrastructure, including all local-site networks that may be accessed via the internet (whether or not such sites transmit information);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(d)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">procedures designed to protect the Importer Infrastructure against attack and penetration; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:85px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(e)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">processes designed to prevent, detect, and eradicate viruses.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;padding-right:48px;">4.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Access Control.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">4.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Identification and Authentication</font><font style="font-family:Arial;font-size:10pt;">.  Access to Personal Data or any Importer Infrastructure shall be Identified and Authenticated as defined in this clause.  &#8220;Identification&#8221; or &#8220;Identified&#8221; refers to processes that establish the identity of the person requesting access to the Personal Data and/or Importer Infrastructure.  &#8220;Authentication&#8221; refers to processes that validate the purported identity of the requestor.  For access to Personal Data or Importer Infrastructure, Importer shall require Authentication by the use of an individual, unique user ID and an individual password or other appropriate Authentication technique.  Importer shall maintain procedures designed for the protection, integrity, and soundness of any passwords created by Importer and/or used by Importer in connection with the performance of the services to Exporter.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">4.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Account Administration</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall maintain appropriate processes for requesting, approving, and administering accounts and access privileges for Importer Infrastructure and Personal Data, and shall include procedures for granting and revoking emergency access to Importer Infrastructure.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">4.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Access Control</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall maintain appropriate access control mechanisms designed with the intent to prevent access to Personal Data and/or Importer Infrastructure, except by authorized users.  The access and privileges granted shall be limited to the minimum necessary to perform the assigned functions. Importer shall maintain appropriate mechanisms and processes designed to detect, record, analyze, and resolve unauthorized attempts to access Personal Data or Importer Infrastructure.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;padding-right:48px;">5.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Personnel Security.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Access to Personal Data</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall require its personnel and its approved sub-Importers&#8217; personnel who have, or may be expected to have, access to Personal Data or Exporter Systems to comply with the provisions of this Annex.  Importer shall remain responsible for any breach of this Annex by its personnel or the personnel of its approved sub-Importers.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Awareness</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall require that its employees and approved sub-Importers remain aware of Importer&#8217;s security practices, and their responsibilities for protecting Personal Data.  This shall include:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;color:#010000;">(a)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:11pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">protection against viruses;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;color:#010000;">(b)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:11pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">appropriate password protection and password management practices; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;color:#010000;">(c)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:11pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">appropriate use of workstations and computer system accounts.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;padding-right:48px;">6.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Risk Management</font><font style="font-family:Arial;font-size:10pt;">.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">6.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">General Requirements</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall maintain appropriate safeguards and controls and exercise due diligence designed to protect Personal Data and Importer Infrastructure against unauthorized access, use, and/or disclosure, considering:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(a)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">the applicable data protection law;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(b)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">information technology and industry practices;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(c)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">the type of Personal Data; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:48px;"><font style="font-family:Arial;font-size:10pt;color:#010000;">(d)</font></div></td><td style="vertical-align:top;padding-left:48px;"><div style="line-height:120%;text-align:justify;font-size:10pt;text-indent:-48px;"><font style="font-family:Arial;font-size:10pt;">the relative level and severity of risk of harm should the integrity, confidentiality, availability or security of Personal Data be compromised, as determined by Importer as part of an overall risk management programme.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">6.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Evaluations</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall periodically evaluate its processes and systems for compliance with obligations imposed by applicable data protection law or contract with respect to the confidentiality, integrity, availability, and security of Personal Data and Importer Infrastructure.  Importer shall document the results of these evaluations and any remediation activities taken in response to these evaluations.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">6.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Internal Records</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall maintain and implement policies and programmes to capture, record, and examine information relevant to Security Incidents and other security-related events.  In response to such events, Importer shall take appropriate action to address and remediate identified vulnerabilities to Personal Data and Importer Infrastructure.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Physical Security.</font><font style="font-family:Arial;font-size:10pt;">&#32;&#32;Importer shall maintain appropriate physical security controls (including facility and environmental controls) designed to prevent unauthorized physical access to Importer Infrastructure and areas in which Personal Data are stored or processed.  Importer shall adopt and implement a written facility security plan that documents these controls and the policies and procedures through which these controls will be maintained. Importer shall maintain appropriate records of maintenance performed on Importer Infrastructure and on the physical control mechanisms used to secure Importer Infrastructure.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-left:0px;text-align:justify;"><font style="text-align:justify;font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;padding-right:48px;">8.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Communications Security.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">8.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Encryption</font><font style="font-family:Arial;font-size:10pt;">.  Where applicable, Importer shall maintain encryption, in accordance with standards mutually agreed upon between the parties, for all transmission of Personal Data via public networks.  </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">8.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Protection of Storage Media</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall delete Personal Data from all storage media prior to disposal or re-use.  All media on which Personal Data is stored shall be protected against unauthorized access or modification.  Importer shall maintain reasonable and appropriate processes and mechanisms designed to </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-left:46px;text-align:justify;"><font style="font-family:Arial;font-size:10pt;">maintain accountability and tracking of the receipt, removal and transfer of storage media used for Importer Processing or on which Personal Data has been stored.</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:12pt;padding-left:0px;"><font style="font-family:Arial;font-size:12pt;font-weight:bold;">8.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:12pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Data Integrity</font><font style="font-family:Arial;font-size:10pt;">.  Importer shall maintain processes designed to prevent unauthorized or inappropriate modification of Personal Data that is processed by Importer.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;">9.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Remote Access to Exporter Systems</font><font style="font-family:Arial;font-size:10pt;">.  Importer&#8217;s remote access to Exporter Systems shall be limited to the extent minimally necessary to provide the services to Exporter.  </font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;">10.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Security Incident Monitoring and Response.  </font><font style="font-family:Arial;font-size:10pt;">Importer shall maintain processes designed to detect, identify, report, respond to, and resolve Security Incidents in a timely manner, and will have processes and procedures in place to notify Exporter as required by applicable data protection law or as agreed otherwise between Importer and Exporter.</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;">11.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Business Continuity Management</font><font style="font-family:Arial;font-size:10pt;">.</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">&#32;&#32;</font><font style="font-family:Arial;font-size:10pt;">Importer shall have a plan in place designed to counteract interruptions to business activities and protect critical business processes from the effects of major failures of information systems or disasters.  Such plans shall be designed to restore business operations in a timely manner.</font></div></td></tr></table><div style="line-height:180%;padding-bottom:16px;text-align:justify;padding-left:46px;text-indent:-47px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:46px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;color:#010000;font-weight:bold;">12.</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Exporter System Security. </font><font style="font-family:Arial;font-size:10pt;">In relation to any Exporter Systems used or operated by or in possession of Importer in order to provide Services, Exporter agrees and acknowledges that Importer shall only be required to implement the security measures set forth in Annex 7 (Security Services) to Schedule 2 (Service Descriptions) of the Agreement. Exporter has performed an appropriate risk assessment to determine whether the security measures within Annex 7 (Security Services) to Schedule 2 (Service Descriptions) of the Agreement provide an adequate level of security, taking into account the nature, scope, context and purposes of the processing, the risks associated with the Personal Data and the Applicable Legal Requirements. The Exporter is solely responsible for determining the adequacy of the security measures set out in Annex 7 (Security Services) to Schedule 2 (Service Descriptions) in relation to any processing carried out by Importer using Exporter Systems. If during the term of the Agreement, Exporter determines that any additional security measures are required beyond the terms set forth in Annex 7 (Security Services) to Schedule 2 (Service Descriptions), the parties shall agree to mutually discuss and implement such measures in accordance with the change control procedure set out in the Agreement. </font></div></td></tr></table><div style="line-height:140%;text-align:left;font-size:10.5pt;"><font style="font-family:inherit;font-size:10.5pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">&#8230;.&#160;&#160;&#160;&#160;</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">DATA EXPORTER&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;DATA IMPORTER</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Name: .....................................                           ............................................</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">Authorised signature</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-style:italic;">.................................................                            ............................................</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><a name="s4f9f6e09433742dc98dab75cebc08199"></a></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCHEDULE 22</font></div><div style="line-height:144%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">LOCATIONS AND SITE LICENCE</font><font style="font-family:inherit;font-size:10pt;">&#32;<br></font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">1.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SCOPE AND PURPOSE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">This purpose of this Schedule 22 is to set out:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">1.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">the regime for the provision of specific services and facilities by the Customer at the Customer&#8217;s Sites to enable the Service Provider to provide the Services in accordance with the Agreement; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">1.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">the respective obligations of the Customer and Service Provider governing the use of the Customer&#8217;s Sites.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">2.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">LICENCE</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Customer hereby grants to the Service Provider a non-exclusive licence to enter and remain on so much of the Designated Areas only for so long as and to the extent necessary from time to time to enable the Service Provider to provide the Services (the &#8220;</font><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Site Licence</font><font style="font-family:Arial;font-size:10pt;">&#8221;). The Parties shall keep the Designated Areas under review in order to ensure sufficient space is available to permit the Service Provider to effectively manage the provision of the Services.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Site Licence shall continue until the expiry or termination of the Agreement for whatever reason or upon the Service Provider ceasing to provide the Services under the Agreement, whichever is sooner. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Subject always to the Service Provider&#8217;s compliance with clause 15 of the Agreement (Personnel), the Site Licence is exercisable by the Service Provider, its employees, agents and Approved Sub-Contractors (including employees and agents of its Affiliates and Approved Subcontractors) save in relation to the office accommodation provided at paragraph 5.1 which shall only be exercised by the Service Provider and Service Provider Personnel in accordance with paragraph 5.1.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider acknowledges that the Customer is entitled to exclusive control and possession of the Designated Areas and other sites and nothing in the Site Licence is intended to create a letting of the Designated Areas or other sites or to confer any rights on the Service Provider, whether under common law or any enactment, greater than a bare licence on the terms of the Site Licence.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Site Licence is personal to the Service Provider and cannot be transferred, assigned or sub-licenced except as part of a solvent restructure of the Service Provider group of companies or where all or the majority of the assets of the Service Provider are purchased by a third party.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">3.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DESIGNATED AREAS</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Designated Areas of the Customer Sites, for the purposes of this Schedule, are set out in Appendix 1 to this Schedule.</font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">4.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">OTHER SITES</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall use Commercially Reasonable Efforts to procure access to Other Sites for the Service Provider for the purpose of performing the Services when reasonably requested by the Service Provider.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">5.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">PROVISION OF ON-SITE FACILITIES</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">5.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">At the Site(s) listed in Appendix 1, the Customer shall use Commercially Reasonable Efforts to provide, at no charge and at all relevant times, non-exclusive office accommodation as described in Appendix 1 for Service Provider Personnel and the office services as detailed in paragraph 5.2 for the Service Provider&#8217;s reasonable use at any one time for the purpose of providing the Services in accordance with the Agreement. </font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">5.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Customer shall provide to the Service Provider Personnel, at no charge, the following office services in accordance with paragraph 5.1:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">ID security cards (provided always that Service Provider Personnel who cease providing Services or who cease to provide Services at the applicable Designated Area shall surrender their ID security cards immediately);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">office cleaning services and toilet facilities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">air conditioning (where available) in the same manner as it is provided to the Customer&#8217;s employees working in the vicinity of the relevant Service Provider Personnel;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">lockable office filing cabinet storage facilities, with corresponding keys;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">security services in the same manner as are provided to the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">access to catering and staff restaurant facilities as are provided to the Customer&#8217;s employees from time to time;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.7</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">photocopier facilities;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.8</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">use of office furniture;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.9</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">subject to appropriate control by the Customer, associated telephone and computer access facilities including computer ports for access to the Service Provider and Customer networks and e-mail; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">5.2.10</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">access to meeting rooms and associated equipment such as projector and speaker-phone in the same manner as provided to the Customer&#8217;s employees working in the Customer&#8217;s main offices from time to time.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">5.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">For the avoidance of doubt, where the Service Provider does not utilise the services and facilities made available by the Customer in accordance with paragraphs 5.1 and 5.2 it shall pay for the cost of any alternatives to such services and facilities. Nothing in this Schedule shall require the Customer to bear the Service Provider&#8217;s cost of any requirements related to office accommodation or premises that it may have incurred from time to time that are not provided for under the Agreement.</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">6.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">RELOCATION AND SUSPENSION OF OFFICE SERVICES</font></div></td></tr></table><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The Customer may at any time (subject to giving the Service Provider reasonable notice where practicable (except in an emergency)) relocate the Service Provider to alternative Customer Sites (including moving the Service Provider to physically separate sites) and/or suspend some or all of the office services referred to in paragraphs 5.1 and 5.2 provided that the Customer shall use Commercially Reasonable Efforts to ensure that any alternate Customer Sites enable the Service Provider to continue to provide the Services at the contracted levels.</font></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:180%;font-size:10pt;padding-left:0px;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">7.</font></div></td><td style="vertical-align:top;"><div style="line-height:180%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">SERVICE PROVIDER&#8217;S OBLIGATIONS</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">7.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">In addition and without prejudice to its obligations under clause 15  (Personnel), the Service Provider warrants, represents and undertakes to the Customer that it shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.1.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">keep the Designated Areas and Other Sites clean, tidy and in good order and not use the Designated Areas or Other Sites or permit them to be used in such a way as to cause: (i) any nuisance, obstruction, damage or disturbance to the Customer or its staff, contractors or visitors; or (ii) waste or damage to such Sites (except for normal wear and tear);</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.1.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">observe all Relevant Laws and Customer Standards and Policies applicable to the use or occupancy of any Designated Area or Other Site together with any other reasonable requests and other  policies, conditions, timescales and security provisions (which for the avoidance of doubt includes all requests relating to security and/or health and safety) for use of the Designated Areas and Other Sites which the Customer makes available to the Service Provider from time to time and the Service Provider shall procure that the Service Provider Personnel and the Service Provider&#8217;s agents and sub-contractors observe and comply with the same;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.1.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">only access Designated Areas or Other Sites during the times such areas and sites are normally open for the Customer&#8217;s employees, unless otherwise agreed between the Parties;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.1.4</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">keep a record of all Service Provider Personnel and the Service Provider&#8217;s agents and sub-contractors who, at any time, are present at the Designated Areas and Other Sites, including a record of the date of the access to such areas and sites (it is agreed that such record can be in the form of a daily presence list). If requested by the Customer, the Service Provider shall provide a copy of such records to the Customer as soon as reasonably possible, but in any event within three (3) Business Days following receipt of the request from the Customer;</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.1.5</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">without prejudice to clause 15  (Personnel), if the Customer reasonably objects for operational reasons to the presence of any Service Provider Personnel or of the Service Provider&#8217;s agents and sub-contractors on any of the Designated Areas or Other Sites and the Customer notifies the Service Provider giving its reasons, promptly on receipt of such notification ensure that those Service Provider Personnel or agents and sub-contractors leave the Designated Areas or Other Sites, as applicable; and</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.1.6</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">not cause any damage to the Designated Areas or Other Sites. If the Service Provider does not comply with this obligation, it shall at the request of the Customer remove any alterations or additions to the Customer Sites and make good any damage caused to the reasonable satisfaction of the Customer except where damage, alterations or additions are necessary for the provision of the Services and the Customer&#8217;s prior written consent has been obtained.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">7.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">Upon the Site Licence coming to an end in accordance with paragraph 2.2:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.2.1</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">the Service Provider shall:</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(a)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">cease to operate on the Customer&#8217;s Sites and shall remove its employees, agents and sub-contractors from the Customer&#8217;s Sites; and</font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:144px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:96px;"><font style="font-family:Arial;font-size:10pt;">(b)</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">immediately return to the Customer all ID security cards issued in accordance with paragraph 5.2.1.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:96px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:48px;"><font style="font-family:inherit;font-size:11pt;">7.2.2</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">if the Service Provider leaves any goods or materials on the Customer&#8217;s Sites, the Customer may remove them from the Customer&#8217;s Sites, store and then dispose of them if they are not claimed by the Service Provider within two (2) weeks after the Site Licence comes to an end.  The costs of removal, storage and disposal of any unusual or hazardous items or materials are to be paid by the Service Provider to the Customer on demand with credit being given for any sums received on their disposal.</font></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-bottom:16px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:48px;"></td><td></td></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:11pt;padding-left:0px;"><font style="font-family:inherit;font-size:11pt;">7.3</font></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:justify;font-size:11pt;"><font style="font-family:Arial;font-size:10pt;">The Service Provider shall be responsible for damage to the Sites caused by any Service Provider Personnel or agent or sub-contractor of the Service Provider or for any other breach of this Schedule (22) by virtue of their contract of employment or contract for service.  </font></div></td></tr></table><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;padding-left:48px;text-indent:-48px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><a name="sdf994b9666fb4cceb5d8976613c1bbe9"></a></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">APPENDIX 1</font></div><div style="line-height:180%;padding-bottom:16px;text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">DESIGNATED AREAS</font></div><div style="line-height:120%;padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">During Transition, the parties shall identify any Designated Areas (if any), and shall update the table below accordingly. </font></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:41%;"></td><td style="width:59%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Location</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Address</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #000000;background-color:#d9d9d9;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Europe</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase.</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:6px;padding-bottom:6px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:6px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Plantation Place <br>30 Fenchurch Street <br>London <br>EC3M 3BD</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Waterhouse Business Centre</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Chelmsford</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3 Brindley Place</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Birmingham</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Lansdowne Building</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Croydon </font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Aztec Centre</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Bristol</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">144 West George Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Glasgow</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">17 Marble Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Manchester</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2430/ 2440 The Quadrant</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Bristol</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:41%;"></td><td style="width:59%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2 Bond Court</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Leeds</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">UK</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Sihlstrasse 38</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Zurich</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Switzerland</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">48 Avenue Victor Hugo</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Paris</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">France</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2 Harbourmaster Place</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dublin</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Ireland</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:6px;padding-top:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">United States</font></div><div style="padding-bottom:6px;padding-top:6px;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:6px;padding-bottom:6px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:6px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">175 Capital Boulevard <br>Suite 300 <br>Rocky Hill, CT 06067</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">590 Madison Ave <br>7th Floor <br>New York, NY 10022</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">125 Summer Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Boston, MA</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">One Lincoln Centre</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Oakbrook Terrace</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">3500 Lenox Road</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Suite 1710</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Atlanta, Georgia</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">777 Lake Zurich Road</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Barrington</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:41%;"></td><td style="width:59%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">2121 North California Blvd</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Walnut Creek</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">777 South Figueroa Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Los Angeles, CA</font></div><div style="text-align:center;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">225 Manhattan Beach Blvd</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Manhattan Beach</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1 Pennsylvania Plaza</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">New York, NY</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">999 Brickell Avenue</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Miami, FL</font><font style="font-family:inherit;font-size:10pt;">&#160;<br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">840 W. Sam Houston Parkway N.</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Houston, TX</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">101 Hudson Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Jersey City</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">135 Main Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">San Francisco, CA</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">11414 West Park Place</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Milwaukee, Wisconsin</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">7557 Rambler Dr</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dallas, TX</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:41%;"></td><td style="width:59%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">30 S Wacker Drive</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Chicago, IL</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">600 Eagleview Blvd</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Exton</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">11350 McCormick Road</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Hunt Valley</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">United States</font></div></td></tr><tr><td colspan="2" style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;font-weight:bold;">Rest of the World</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">264 George Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Sydney</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Australia</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">701 Ave. Ponce de Leon</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Puerto Rico</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">141 Front Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Hamilton</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Bermuda</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">1 Raffles Place</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Singapore</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">138 Market Street</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Singapore</font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:16px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">The description of location within building including designated desks provided and the number of designated desks provided will be agreed within the Detailed Design Phase</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Gate Precinct Building 3 &#8211; Level 5</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Office 508</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">DIFC</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">Dubai, UAE</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">PO Box 507047</font></div></td></tr><tr><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;border-bottom:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr></table></div></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><hr style="page-break-after:always"><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div><div><br></div><div style="line-height:120%;font-size:10pt;"><div style="padding-left:0px;text-indent:0px;line-height:normal;padding-top:10px;"><table cellpadding="0" cellspacing="0" style="font-family:Times New Roman;font-size:10pt;width:90.234375%;border-collapse:collapse;text-align:left;"><tr><td colspan="2"></td></tr><tr><td style="width:41%;"></td><td style="width:59%;"></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;"><br></font></div></td></tr><tr><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="padding-bottom:16px;text-align:justify;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td><td style="vertical-align:top;border-bottom:1px solid #000000;padding-left:2px;padding-top:2px;padding-bottom:2px;padding-right:2px;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;"><div style="text-align:left;font-size:10pt;"><font style="font-family:Arial;font-size:10pt;">[***]</font></div></td></tr></table></div></div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div><div><br></div><div><div style="line-height:120%;font-size:10pt;"><font style="font-family:inherit;font-size:10pt;"><br></font></div></div>	</body>
</html>
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>3
<FILENAME>a1.jpg
<TEXT>
begin 644 a1.jpg
M_]C_X  02D9)1@ ! 0$ 8 !@  #_VP!#  @&!@<&!0@'!P<)"0@*#!0-# L+
M#!D2$P\4'1H?'AT:'!P@)"XG("(L(QP<*#<I+# Q-#0T'R<Y/3@R/"XS-#+_
MVP!# 0D)"0P+#!@-#1@R(1PA,C(R,C(R,C(R,C(R,C(R,C(R,C(R,C(R,C(R
M,C(R,C(R,C(R,C(R,C(R,C(R,C(R,C+_P  1" !Z XX# 2(  A$! Q$!_\0
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M0:C8VUY"NGNXCN(ED4-YD8SA@><$\^]><5ZC\!O^1YO?^P;)_P"C(J /;?\
MA#?"_P#T+>C_ /@#%_\ $T?\(;X7_P"A;T?_ , 8O_B:VZ* ,3_A#?"__0MZ
M/_X Q?\ Q-'_  AOA?\ Z%O1_P#P!B_^)K;HH YVY\,^#;,1&ZT/08/-D$4?
MFVD*[W/11D<D^E0ZEH?@G2(X)+[0='B6>=+>,_V<C;I&X4<*>OKTJE\1O]5X
M9_[#]I_-JXK5;PWLL9O]0N6U>/Q.BO9-.Y6* . A\H\*N"N'P,D]3G%$=6EY
M_P"7^82T5_+_ #_R/3_^$-\+_P#0MZ/_ . ,7_Q-'_"&^%_^A;T?_P  8O\
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M2WMYJUV]S%#;016'V=V(3SU&9GVYP3D@9ZXKO:IJQ*=S$_X0WPO_ -"WH_\
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M?5+63_B>VL]O)I+F[MX]<FN;AI, B3:54PD$D,%('(&.*3>C?]=?\OQ!:O\
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MN(;+4WB@-Q*TCJFU6V[F)) ).,DFDM?Z]/\ ,3T_KU_R-'_A#?"__0MZ/_X
MQ?\ Q-'_  AOA?\ Z%O1_P#P!B_^)K;HH Q/^$-\+_\ 0MZ/_P" ,7_Q-8]S
MX3\.+XRTR >']*$+Z?=NT8LX]K,LEN 2,<D!FP?<^M=G6)=?\CSI7_8-O?\
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M&2***TU:^?29?$D5K9W2W#,\L#(WF*)2270-D DGIUX&$M;?+\;?Y@]+_/\
M"_\ D=__ ,(;X7_Z%O1__ &+_P")H_X0WPO_ -"WH_\ X Q?_$UG>"9[@R^(
M+&6ZN+B&RU-XH#<2M(ZIM5MNYB20"3C))KK*.B?<.MC$_P"$-\+_ /0MZ/\
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M+_PAOA?_ *%O1_\ P!B_^)KA/$.J7,=]XD%SJUY::G;K -$M(;EH_-RH(*Q
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MD BNHH8&)_PAOA?_ *%O1_\ P!B_^)H_X0WPO_T+>C_^ ,7_ ,36W12 Q/\
MA#?"_P#T+>C_ /@#%_\ $UY!\<]&TO2/[!_LW3;.R\W[1YGV:!8]^/+QG:!G
M&3^9KWJO$OV@_P#F7?\ MY_]I4 >)T444 %%%% !1110 4444 %%%% !1110
M 4444 %%%% !7H_P5DOX_&5X=.MK:XF_L]P4N+AH5"^9'SE4?G..,?C7G%>H
M? EBOC6_8*6(TR0A1W_>14-V ]N^U>*?^@/H_P#X-9?_ )'H^U>*?^@/H_\
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MB+:2>YL-0M5%BVH0K,D>;B%1DE-KG!Y'#;3R/>AZ!N7OM7BG_H#Z/_X-9?\
MY'H^U>*?^@/H_P#X-9?_ )'JI:>-["YNK2&6ROK1;VW>YMIKE45)8T )(PY(
M.#G! .*S[7QI;W.KPW[W=W:Z7)HSWYM9[5,!5DQYA<,6SCHH!&.>O%']?G_D
MP6O]>G^9M_:O%/\ T!]'_P#!K+_\CT?:O%/_ $!]'_\ !K+_ /(]5CXRMX].
MAN[C2]2@:Y>*.TMY$CWW!D^Z%PY4=#G<RXQSC(SI:/K4&L)<A(9[>XM9C#<6
M\X7?&V >=I*D$$$$$CFBP%;[5XI_Z ^C_P#@UE_^1ZJR:SXCCU6WTXZ+I7G3
MP2SJPU63:%C:-3G_ $?KF1<<=C72UB77_(\Z5_V#;W_T9:T 'VKQ3_T!]'_\
M&LO_ ,CT?:O%/_0'T?\ \&LO_P CUMT4 8GVKQ3_ - ?1_\ P:R__(]'VKQ3
M_P! ?1__  :R_P#R/6W10!B?:O%/_0'T?_P:R_\ R/1]J\4_] ?1_P#P:R__
M "/6W10!B?:O%/\ T!]'_P#!K+_\CUCW-SXC_P"$RTPG2M*$PT^["H-3DVE?
M,M\DGR."#MP,'.3R,<]G6%>L5\:Z8P4L1IEZ0H[_ +RUH;L [[5XI_Z ^C_^
M#67_ .1Z/M7BG_H#Z/\ ^#67_P"1ZP_"WC9M7M;N]U*]TVW6V25[FP$;I<V>
MQOX]S'>,=2%7GCGM>7QU8BVDGN;#4+518MJ$*S)'FXA49)3:YP>1PVT\CWH>
M@;E[[5XI_P"@/H__ (-9?_D>C[5XI_Z ^C_^#67_ .1ZJ6GC>PN;JTAELKZT
M6]MWN;::Y5%26- "2,.2#@YP0#BL^U\:6]SJ\-^]W=VNER:,]^;6>U3 59,>
M87#%LXZ* 1CGKQ1_7Y_Y,%K_ %Z?YFW]J\4_] ?1_P#P:R__ "/1]J\4_P#0
M'T?_ ,&LO_R/58^,K>/3H;NXTO4H&N7BCM+>1(]]P9/NA<.5'0YW,N,<XR,Z
M6CZU!K"7(2&>WN+68PW%O.%WQM@'G:2I!!!!!(YHL!6^U>*?^@/H_P#X-9?_
M )'JK)K/B./5;?3CHNE>=/!+.K#59-H6-HU.?]'ZYD7''8UTM8EU_P CSI7_
M &#;W_T9:T 'VKQ3_P! ?1__  :R_P#R/1]J\4_] ?1__!K+_P#(];=% '(6
MVF^(+;Q!?:T-,TZ2ZNXHX2)-7?9&B9P% M@1DDDY)YK4^U>*?^@/H_\ X-9?
M_D>MNB@#$^U>*?\ H#Z/_P"#67_Y'H^U>*?^@/H__@UE_P#D>MNB@#$^U>*?
M^@/H_P#X-9?_ )'K'N;GQ'_PF6F$Z5I0F&GW85!J<FTKYEODD^1P0=N!@YR>
M1CGLZPKUBOC73&"EB-,O2%'?]Y:T-V =]J\4_P#0'T?_ ,&LO_R/0;GQ01C^
MQ]'_ /!K+_\ (]8?A;QLVKVMW>ZE>Z;;K;)*]S8"-TN;/8W\>YCO&.I"KSQS
MVO+XZL1;23W-AJ%JHL6U"%9DCS<0J,DIM<X/(X;:>1[T/;4$1Z#I_B#P]HUO
MI=II6F/!!NVM+J\A8Y8L<XM@.I]*TOM7BG_H#Z/_ .#67_Y'JI:>-["YNK2&
M6ROK1;VW>YMIKE45)8T )(PY(.#G! .*S[7QI;W.KPW[W=W:Z7)HSWYM9[5,
M!5DQYA<,6SCHH!&.>O%-[Z_UO_DP6O\ 7]=S;^U>*?\ H#Z/_P"#67_Y'H^U
M>*?^@/H__@UE_P#D>JQ\96\>G0W=QI>I0-<O%':6\B1[[@R?="X<J.ASN9<8
MYQD9TM'UJ#6$N0D,]O<6LQAN+><+OC; /.TE2"""""1S2L!6^U>*?^@/H_\
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MAGL7M!=6NCB&?YAC<S"0AO4@ 9/I72V7B'1=2N?LUAK&GW4X!;RH+E'; ZG
M.:TJ+:6_KK_F.^IR'B'P-_;OA[3--CU)K2XL$$:W2P[BR&,QNNW(P&!]>*DU
M#P+9ZC>EGN&CLSI+:7Y$:8(4L"&#9[8Z8KJZI76KV-GJ5CI]Q/LNKXN+>/8Q
MW[!EN0,# ]<4/5^O^7^0EHE;I_PYS=_X*NM7T>SL]3U6WN9K&6*2V9K &$[
M01)&SG?N!.?F7M@#G.WH&C+HMI)"(=,C9WW'^SK'[*AX Y7<V3[YJS=ZM8V-
M_965S/LN+YF2W38QWE1D\@8''KBKM.^[[A;H%8EU_P CSI7_ &#;W_T9:UMU
MB77_ "/.E?\ 8-O?_1EK2 VZ*HKK6E-J9TU=3LS?CK:B=?-'&?N9STYZ5>H
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M77_(\:5_V#;W_P!&6M &3=>!FUG49+S7=0CN'-C)9(;2U^SML?@LY+-N/IT
M.>.:AM/  M](NK!FT5#/8O:"ZM='$,_S#&YF$A#>I  R?2NELO$.BZE<_9K#
M6-/NIP"WE07*.V!U. <UI46TM_77_,=]3D/$/@;^W?#VF:;'J36EQ8((UNEA
MW%D,9C==N1@,#Z\5)J'@6SU&]+/<-'9G26TOR(TP0I8$,&SVQTQ75U2NM7L;
M/4K'3[B?9=7Q<6\>QCOV#+<@8&!ZXH>K]?\ +_(2T2MT_P"'.;O_  5=:OH]
MG9ZGJMO<S6,L4ELS6 ,)V @B2-G._<"<_,O; '.=O0-&71;22$0Z9&SON/\
M9UC]E0\ <KN;)]\U9N]6L;&_LK*YGV7%\S);IL8[RHR>0,#CUQ5VG?=]PMT"
ML2Z_Y'G2O^P;>_\ HRUK;K$NO^1YTK_L&WO_ *,M:0&W15%=:TIM3.FKJ=F;
M\=;43KYHXS]S.>G/2KU !14-U=6]E;/<W=Q%;P(,O+*X15^I/ J;J,B@ HHH
MH *\2_:#_P"9=_[>?_:5>VUXE^T'_P R[_V\_P#M*@#Q.BBB@ HHHH ****
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ME8+JABN/$%S;:&ND-+IT\6IR*)YMQWGS=^9'7  0L<9Z<UA_\-!_]2Q_Y/\
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M'GBK.FWNM)-X0N9KV[:;59KV[>!YW*%6B+1QXS]T#;@=JP_^&@_^I8_\G_\
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MO##7IAED,H:X&"K(AX4_-C"@ \<$UE?\-!_]2Q_Y/_\ VNC_ (:#_P"I8_\
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M -KI=+?UM_P+B_K\_P#,ETF[^VZQX+N7U"ZO-6,UU]OAFG9_)FV-A2IXB/!
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M!MVAU/PY))<W-S-<:-<SRRW$S2%G9K0G&3\H]A@>U</_ ,-!_P#4L?\ D_\
M_:ZI2_'/S-<M-2_X1S'V>VFM_+^V_>\QHFSGR^,>5TQSN]N1ZIKO_P '_/\
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MD#I^= ",,&DI<Y&*2@ HHHH **** "G;1D<]LFFT[?TX[8H ;11WHH ****
M"BBB@!P QG-)CG S0#C''(-+D=>]  RX&1S3:7=USW]Z2@ HHHH **** "G;
M1D<]LFFT[?TX[8H ;11WHH **** "BBB@ IVSY<TVG;CG- #:*.]% !1110
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M;)H ;1110 4444 %%%% !2Y.,4H QG-)CG S0 E%.9<#(YIM !1110 4444
M%%%.VC(Y[9- #:*** "BBB@ HHI>QH 2ER<8I5 [X_.C:,+@]: &T4O? I67
M R.: &T444 %%%% !113MHR.>V30 VBBB@ HHHH *.AS110 =:*< ,9S28YP
M,T &3C%)3F7 R.:;0 4444 %%%% !113MHR.>V30 VBBB@ HHHH **** "ER
M<8I0!C.:3'.!F@!**<RX&1S3: "BBB@ HHHH ***=M&1SVR: &T444 %%%%
M!1110 44X 8SFDQS@9H 2BG,N!D<TV@ HHHH 4-@8^M*&QCCI3:* '@Y)/3/
M^-)NXQU[TVB@!P; QC/.:3/&*2B@!V[VIS,,'WQ4=% "@XSQ2[N, 8IM% "D
M]<#%)110 4444 %%%% !1110 4JMMSQUI** '9!&#VH#8/ IM% #L@=.13>W
M2BB@ HHHH **** ';N ,=*,CKWIM% "[NN>_O2444 %%%% !1110 4[?TX[8
MIM% !WHHHH **** "BBB@!0<8XY!I<CKWIM% "[NN>_O2444 %%%% !1110
M4[?TX[8IM% !WHHHH **** "E'IZTE%  <9XIV[@#'2FT4 .R.O>DW=<]_>D
MHH **** "BBB@ IV_IQVQ3:* #O1110 4444 %%%% "@XQQR#2Y'7O3:* %W
M=<]_>DHHH **** "BBB@ IV_IQVQ3:* #O1110 4444 %%%% "@XQQR#2Y'7
MO3:* %W=<]_>DHHH **** "BBB@ IV_IQVQ3:* #O1110 4444 %%%% "@XQ
8QR#2Y'7O3:* %W=<]_>DHHH **** /_9

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>4
<FILENAME>annex52.jpg
<TEXT>
begin 644 annex52.jpg
M_]C_X  02D9)1@ ! 0$ 8 !@  #_VP!#  ," @," @,# P,$ P,$!0@%!00$
M!0H'!P8(# H,# L*"PL-#A(0#0X1#@L+$!80$1,4%145# \7&!84&!(4%13_
MVP!# 0,$! 4$!0D%!0D4#0L-%!04%!04%!04%!04%!04%!04%!04%!04%!04
M%!04%!04%!04%!04%!04%!04%!04%!3_P  1" &0 MT# 2(  A$! Q$!_\0
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M **** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@
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MA^?0;OPU#-H_@*VTW69'GW+Y5UJ.)))K](R$"((@Q&YT?.*/;TOYD']DX_\
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M,?"FQU"V\-6$ML=1NFO;ZZO+V>]N[N<@ R37$[O+(V  -S'   P* .NHHHH
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M3M/U@Z/\6-4F;QGINK6=[#JI8W<[[1%*\RR*A42K,J;#'&/FSE>S\._LH?%
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M"ZNGN-7N)FFNU4*ET2S$K(H4;0FU%X(0$ C/FJ_RK[_^ =OL<#_S_E_X!_\
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MJ@_KG]*VC1J3UC$SE4C'=G;45YVWQ>CS\NF,1[S ?TH'Q>3/.F,!_P!=L_\
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M1DCDFO)?&'Q(\,>-O[+ET+Q;INI:7=VYGM;RSNTFL+K$LD;%)XR4+*\3J<D
M$$9SD5T/[1.FZUJOPGOX= O/L-]'?Z;<22^:8\VL5_;R729 _C@29,=&W8.
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M^U;\++-O#6_Q2)(O$-E9ZC8W,&GW4L"VUU,(+::XE2(I:I)*?+!G,?S KU!
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MNK='52JLL<BE00&8 @9 )'>MJRLK?3;."TM((K6TMXUBA@A0(D:*,*JJ.
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MR5A67[J7HS2F_?CZGZ$4445^0GW 4444 %%%% !1110 4444 %%%% !1110
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MW<M[I^I7/B:[@6U=TB5@5M5AD=3Y0RHF7/'ISRU\ZP<4I4Y<S3VLUT:ZH?\
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M_P RCS*^0O\ AOC_ *D7_P J_P#]HH_X;X_ZD7_RK_\ VBO6_MG ?\_/P?\
MD:_4,3_+^*_S/KWS*/,KY"_X;X_ZD7_RK_\ VBC_ (;X_P"I%_\ *O\ _:*/
M[9P'_/S\'_D'U#$_R_BO\SZ]\RCS*^0O^&^/^I%_\J__ -HH_P"&^/\ J1?_
M "K_ /VBC^V<!_S\_!_Y!]0Q/\OXK_,^F?CI>>7\0BO_ %"-(_\ 3;;5Y_\
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MY(_$FH:AI<J07HT;PIJNI102/#',L;2VUM)'N\N:)MN[(#KG&:J?\-$>%?\
MH%>.O_#?Z]_\A4?"3_D?_C7_ -C=;_\ IATBO3:G4K0\R_X:(\*_] KQU_X;
M_7O_ )"H_P"&B/"O_0*\=?\ AO\ 7O\ Y"KTVBGJ&AYE_P -$>%?^@5XZ_\
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MO'7_ (;_ %[_ .0J/^&B/"O_ $"O'7_AO]>_^0JVO#OQB\'^+/B'XE\#:5K
MN_%/AQ(GU2P^S3)]G610R'S&0(^0P^XQQGG%=G1KW#0\R_X:(\*_] KQU_X;
M_7O_ )"H_P"&B/"O_0*\=?\ AO\ 7O\ Y"KTVBC4-#S+_AHCPK_T"O'7_AO]
M>_\ D*C_ (:(\*_] KQU_P"&_P!>_P#D*O3:XFU^-7@R\^+-W\,X=:63QO:6
M(U&?2A;S92W.W#F39Y>?G3Y=V[GI1KW#0R/^&B/"O_0*\=?^&_U[_P"0J/\
MAHCPK_T"O'7_ (;_ %[_ .0J[+Q=XZ\-_#_38M1\4>(-*\-Z?+,MO'=ZO>Q6
ML3RD$A \C %B%8@9SA3Z5MT:AH>9?\-$>%?^@5XZ_P##?Z]_\A4?\-$>%?\
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M2O([?[3.WW8H][#>Y[*,DT:AH<7_ ,-$>%?^@5XZ_P##?Z]_\A4?\-$>%?\
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MYE?\YK/\_P#0MUO#9>IC/=^A^FM%%%=QQ!1110 4444 %%%% !1110 4444
M>9?"3_D?_C7_ -C=;_\ IATBO3:\R^$G_(__ !K_ .QNM_\ TPZ17IM)%,**
M**9(4444 ?!G_!0[POKNF?%SX6_$G4?!5Q\1_A?X<CF75]!A3SHXY&))EEC*
MD;2I0[F&W,6UB-PSU7@?]H/X2:)^S3\3_B5\!-#TK1]2TVW%]J&@3VAMUAN
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M](TM=2N)I6$7EDF-A%O\O<I.0Q3<#CG@5Y=_QAK_ -4+_P#*-1_QAK_U0O\
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M^BM^!?\ PI++_P".T<R[A9GIM?FE^VI_RD^_9U_ZZ^'?_3U/7W!_PU#\&O\
MHK?@7_PI++_X[7P%^U'X\\,_$3_@I7^SUJ7A7Q%I/B;3HKKP];R7>CWT5W$D
MHUF5BA>-B P5E.,YPP/>L:S7*:TD^8_8BBBBN$[ HHHH **** "BBB@ HHHH
M ***Y3XL?$*U^$WPP\5^-+VW>[M?#^EW.IO;1G:TWE1LXC!P<%B N3P,Y- '
M5T5XSX7\<?$#PSX9;QM\2M2\'1>"5T)M:OWTFSO+:YT<K&)6CRTDPO$"%P9
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MLO\ ZE#_ ,J?_P!IH]OP_P!E_P" R_R#V>9]W]Z_S.H_X9"\&_\ 02UW_O\
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M=DCE9%+$0@$X S@#Z5@_\,A^#?\ H)ZY_P"!$/\ \:K/\9?MUGQ;XOUS7/\
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MM-&_R.7%1Q<HKV._JC0_X9"\&_\ 02UW_O\ P_\ QJC_ (9"\&_]!+7?^_\
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M/_7I7EO_  ^D_P"J._\ ES__ ''4EO\ \%JO(N(I?^%-[MC!L?\ "4=<'/\
MSYU\\W2L>DE4N>!?\,A^#?\ H)ZY_P"!$/\ \:H_X9#\&_\ 03US_P "(?\
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MH?;\/]E_X#+_ "/-]GF?=_>O\SJ/^&0O!O\ T$M=_P"_\/\ \:H_X9"\&_\
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M76M-MM1BDM3(8G2:)9%*>8B/M(88WHK8QE5.0-^@ KY5_8%_YN-_[+-XC_\
M;>OJJOE7]@7_ )N-_P"RS>(__;>@#VSXX:;HFJ> X8?$&HR:78+KFBSQ3QC)
M:ZCU2UDM8NAXDN$AC/'1SR.H_,K_ ((M_P#-8O\ N#?^WU?IK\<)O#\'@.%O
M$T%Q<:<=<T58DMB0PO#JEJ+-C@CY5N3 S<_=#<'H?S*_X(M_\UB_[@W_ +?5
MO2^)&-3X6?IK1117<<04444 %%%% !1110 4444 %%%% !1110 4444 %%%%
M !1110 4444 %%%% !1110 4444 %%%% !1110 4444 %%%% !1110 4444
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M %%%% !1110 4444 %%%% !1110 4444 %%%% !1110 4444 %%%% !1110
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MUSI\&OZU<:AXDL_#<EC'H%_!=64T\:3!YK>2 3 &!O,C41DS<!,C>R>:6/\
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MP2,&O3::L]1:H\R_X1_XR_\ 0^^!?_"(O?\ Y;T?\(_\9?\ H?? O_A$7O\
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M=YX@T+P7XGL],T:^O93+)]G_ +4B38'/5<1*P';S#P 0*^Y?B=^Q3X*^(WQ
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M@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH ****
M"BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH *
M*** "BBB@ HHHH **** "BBB@ K\;?@^<?\ !3[Q)_V4&Y_]/25^R5?C7\(C
MC_@I]XB_[*%<_P#IZ2KI?QH?/\AOX)?UU/W2HHHKQST@HHHH **** "BBB@
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MX0__ (2S_A6WAS_A%?.^S?VY_86I?8?-SCR_/^T[-V?X<YHU?_@J+^T;X?\
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M@G(Z<TSP_P#\%./VE?%FI:II^B?"[0=9O]*5GU"UT_P_J<\MFJG:QE5+DF,
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MD>%],>58%O=:OHK.%I""0@>1E4L0K$#.<*?2N)_X:Q^"'_19/A__ .%18_\
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MC_AK'X(?]%D^'_\ X5%C_P#':[*BC^T_[GX_\ /JWF<;_P -8_!#_HLGP_\
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M_P"Y^/\ P ^K>9QB_M7_  /487XQ_#\#T'BBQ_\ CM+_ ,-8_!#_ *+)\/\
M_P *BQ_^.UDVO[1GP[O/C3=_"6+Q$I^(-I$)I=':TN%(4PK/D2F/RF/ENK8#
MD\GN#AG@']I#X<_%#XA>)/ WA?Q(NJ^*/#K2KJEBMG<1BW,<OE/^\>,1OASM
M^1C^7-7_ &A/?V?]?<+ZNOYC9_X:Q^"'_19/A_\ ^%18_P#QVC_AK'X(?]%D
M^'__ (5%C_\ ':[*BH_M/^Y^/_ ']6\SC?\ AK'X(?\ 19/A_P#^%18__':/
M^&L?@A_T63X?_P#A46/_ ,=KLJ*/[3_N?C_P ^K>9QO_  UC\$/^BR?#_P#\
M*BQ_^.TU?VKO@<N<?&+X?#Z>)['_ ..UVE%']I_W/Q_X ?5O,XQOVL/@>PP?
MC'\/R/?Q18__ !V@?M8? ]1@?&/X?@?]C18__':[.BC^T_[GX_\  #ZMYG&_
M\-8_!#_HLGP__P#"HL?_ ([1_P -8_!#_HLGP_\ _"HL?_CM=E52WU:QN]0N
M[&"\MYKVS"&YMHY5:2$."4WJ#E=P!(SUP<4?VG_<_'_@!]6\SF/^&L?@A_T6
M3X?_ /A46/\ \=H_X:Q^"'_19/A__P"%18__ !VNRHH_M/\ N?C_ , /JWF<
M;_PUC\$/^BR?#_\ \*BQ_P#CM)_PUA\$/^BR?#__ ,*BQ_\ CM=G11_:?]S\
M?^ 'U;S.,7]J_P"!Z\#XQ_#\?3Q18_\ QVAOVK_@>W!^,?P_/U\46/\ \=KL
MZ*/[3_N?C_P ^K>9QG_#6'P0_P"BR?#_ /\ "HL?_CM+_P -8_!#_HLGP_\
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MSC?^&L?@A_T63X?_ /A46/\ \=H_X:Q^"'_19/A__P"%18__ !VNRHH_M/\
MN?C_ , /JWF<;_PUC\$/^BR?#_\ \*BQ_P#CM'_#6/P0_P"BR?#_ /\ "HL?
M_CM=E11_:?\ <_'_ ( ?5O,XW_AK'X(?]%D^'_\ X5%C_P#':/\ AK'X(?\
M19/A_P#^%18__':[*BC^T_[GX_\  #ZMYG&_\-8_!#_HLGP__P#"HL?_ ([5
MO1_VF/@_XAU:STO2OBMX(U/4[V9+>ULK/Q'9RS3RL0JHB+(2S$D  #))KIZ\
MS_:&_P"1&T3_ +'/PI_ZD&GUI3S'GFH\F[[_ / %+#\J;N>WT445[!QA1110
M 4444 %%%% !1110 4444 %%%% !1110 4444 %%%% !1110 4444 >0_'7_
M )'GX&_]CG<?^H_K%=W7"?'7_D>?@;_V.=Q_ZC^L5W=?.9E_%7I^K/1P_P #
M"BBBO*.H**** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH ****
M /$?VVM)US7/V3_B?8^'(II]5ET>3$-N,R21!E,Z@=\Q"08')S@<FO+;+XY?
MLQ^)O ?P3T2270_$C_;M/C\/^'M+07=UI=YY15'EMHSYD:H20V]3\Q!P<9'V
M!7(Z)\'_  'X9\47/B;2/!'AS2O$=RTCSZQ8Z3;PWDK2',A:94#L6/+9/)ZU
MT0J14>5W^1G*+;NC\ZO&GACQ'&/VN_'>@?$;Q5X.O/"?B?[=9V'A^[6UM[F8
M1KN-UA=\RE<*$W!1@DALXK0_:S^-UMXHT_5KG2_BUXQ\'>/?#OA73KZXTF#Q
M?'X?TRYDN;7[0HM8(X'FOI\NI9,HH# >:F,5^B$OPU\(SVFO6LGA719+77Y/
M-U>%M.A*:BY&-UPNW$IP!R^>E5-0^#_@/5M6M-4OO!/AV\U.TLSIUM>W&DV[
MS0VI1D,".4W+'LD==@.W#L,8)KH6(C=-K;_@?Y&?LW:R9\6-)XU_:(_:*^&W
MAF[^*/C+P;IVM?!G3O$FI?\ ")ZE]B,]ZUT=TBJ 4C9F9<LBABJ;,A217F_A
MCXW>+_'OPG_9O\.^.OBQKO@7POK=WKUOKWCJSU+[!>S/9/(MI%)>MPF1A27S
MOP"VXC-?I1I/P[\*:#JEEJ6F>&-&T[4;'3ETBUO+33XHIK>Q5MRVL;JH*PAN
M1&"%!YQ7BG[1'[&VF?&#P?X5T'PCK%I\-K3P]J$M_#IMKH5O>Z/<M(#O\_3G
MVPRN&^96<';NDX.\D$*\&TFK+\M_^ #IRW1\6:Q^T+\0]#^"/Q,D\/?$+7O&
M-A/\4(/#T?BEM72UE32G@8AH;J0&&S$A1 +A56-3)O  (%?37_!.OQMXZ\2:
M?X\TWQ/K!UW0-/N;631;B\\:Z=XJOX?,63SXKB[M&Y&Y%9-Z+@.5&0M>L_ ?
M]F#3?A/\/?$WA_Q/J<?Q&O\ Q7JEQJ_B"\U338HK:^EE(&P6@W1QQA40;.1D
M$C"[57U'P?X&\-_#W23I?A;P_I?AK3#(TQLM'LH[2$R$ %]D:A=Q &3C/ I5
M:T)1<(KYA&$DTVS\P_V@-9G^%?[:WQ@^,UE:&[N? .O>%);I%^\UA=Z4]M<H
MIR.6WQ 9.,]:S/V<IK7X!:WXX\4^,+_6]*N-3^%</B+5]1\/QQG4Q-J&H[U>
M$2 HLH6:)07&%(R<8)'ZA:K\*_!6NR:\^I>$-!U!_$"PKK#76F02G4A#CR1<
M%E/FB/ V[\[<#&*DF^&OA&XN+V>7PKHDL]]IW]CW<KZ="6N+'&/LLAVY:'''
MEG*^U5]:CR\K71+[K?\ !%[)WO<_-OX>_%'Q'X>\7?'CP]X?^+6O>,O#D7PB
MU7Q%87EYXT_X2"YL;R([87%RD42VTZI+EHHBX5BI\U\+M[+X0ZAXV^&_Q _9
M6\2W_P 5O&OBRV^)6BW;Z]I&OZB;JR01Z=%+&88MORLI927^9W*DEOG<-]QZ
M?\%?AYI-G]CL? ?AFRM/L4^F^1;Z/;QQ_99R6GM]H3'E2$DNGW6)Y!K2C^'?
MA2)O#S)X9T=&\.H8]%9;"('3%*!"MM\O[D% %PF. !TJ98B+O:/]6L-4WW/S
M@\#_ !O.I_M&?"/Q'X$^+WC#Q!HOC/Q%<07_ (=\4>+X;R>*)FD5Q)I,$ BL
MXR2#$3(3MVXC3%<3\0/C1XBNOA!XV\=77Q^\3Z)\5[CQ;)I,WP^M-9\B&QM(
M[Q%"16BXE@*J@S.I 8;HVRSL3^H=C\%?AYIMX]U9^ _#-K=/J$>K-/!H]NCM
M>Q[_ "[DL$R9E\V3$GWAYC8/S&OE_5O^"<=SK?Q%U_5+WXJWEWX1U[6X]8U+
M2+K0;>75+E4>-TM6U9G,_DJT4>U,;5"C"[OF.T*])RN]+?U;8F5.=CYS_:#^
M/7Q=G_:2^(R:5XIOO#E_X7U:*RT.QN/B'I?A_2HX$"R*UQIMV$-\)0Q<OO'$
MBJ2555KL/C5JWQ!\4?$;]J+5H_B?XT\()X#T30=:T_0]!UEHK1;J335=T8 L
M/*W>862,@.S!F+;17Z":_P#"7P/XK\367B/6_!GA_6/$-CY?V75M0TN">[M_
M+<O'Y<KH77:Q+#!&"21S5B\^&WA'4+CQ!/=>%M%N9_$,4<&LRS:="[:G'&NR
M-+DE<S*J_* ^0!P.*R^LP5K1V7^7^17LWKJ?#G@?QI\1_AO\7[.Y_P"$Z\3>
M/[OQ9\)+CQE+H^L3K):QZJJAT6TMT0+#'D;!&HS\QR6XQY[^Q'\:?BKXL^.'
M@:ZNO%EWKMAXCCNF\06.N?$;2M3\W,+RK)9Z2ACGLBCJ28U5R$R,*JU^EEKX
M%\-6.K:?JMMX>TJWU33[+^S;.]BLHEFMK4=+>-PNY(N!\@(7CI5#P[\)O _@
M_P 1WWB#0?!OA_1->OA(MWJFG:7!;W5P'<.XDE1 SAG56.2<D GD5/UB'*UR
MZM#]F[K4_-'X3Z]\1M'^!OP ^,MQ\8?'FL:KK/CNV\/7NAZEJ[3Z;-8O=W,;
MJ\; M)(0A_>.S$!@%V[$(]Q_8P\*:7X;_:\_:$@D\>ZW?:S;:H8XM!U'6$D%
MY"XC=[N2# :1HF*Q+(.$63;_ !"OKVW^$_@>U\/Z9H,/@WP_#H>EW:W]AID>
MEP+;6ER&9A-%$$VI(&9B'4 Y8G/)JW:_#WPM8^,;SQ;;>&M'M_%5[$(+K78K
M");Z>,! $><+O90(XQ@G&$7T%$\0I*2M:_\ F"IM6U.@HHHKA-PHHHH ****
M "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH *\S_ &AO^1&T3_L<
M_"G_ *D&GUZ97F?[0W_(C:)_V.?A3_U(-/K>A_%AZK\S.I\#/;Z***^Q/("B
MBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH P/&
MGP_\+_$C28]+\6^&](\4Z9',+A++6K"*\A64!E#A)%8!@&89QG#'UKB?^&3O
M@A_T1OX?_P#A+V/_ ,:KU6B@#RK_ (9.^"'_ $1OX?\ _A+V/_QJC_AD[X(?
M]$;^'_\ X2]C_P#&J]5HH \J_P"&3O@A_P!$;^'_ /X2]C_\:H_X9.^"'_1&
M_A__ .$O8_\ QJO5:* /*O\ AD[X(?\ 1&_A_P#^$O8__&J/^&3O@A_T1OX?
M_P#A+V/_ ,:KU6B@#RK_ (9.^"'_ $1OX?\ _A+V/_QJC_AD[X(?]$;^'_\
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M_P"&3O@A_P!$;^'_ /X2]C_\:H_X9.^"'_1&_A__ .$O8_\ QJO5:* /*O\
MAD[X(?\ 1&_A_P#^$O8__&J/^&3O@A_T1OX?_P#A+V/_ ,:KU6B@#RK_ (9.
M^"'_ $1OX?\ _A+V/_QJC_AD[X(?]$;^'_\ X2]C_P#&J]5HH \J_P"&3O@A
M_P!$;^'_ /X2]C_\:H_X9.^"'_1&_A__ .$O8_\ QJO5:* /*O\ AD[X(?\
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M_P#&J]5HH \J_P"&3O@A_P!$;^'_ /X2]C_\:H_X9.^"'_1&_A__ .$O8_\
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M %%%% !1110 4444 %%%% !1110 4444 %%%% !1110 4444 %%%% !1110
J4444 %%%% !1110 4444 %%%% !1110 4444 %%%% !1110 4444 ?_9

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>5
<FILENAME>aspen20itoschedule03s_image1.gif
<TEXT>
begin 644 aspen20itoschedule03s_image1.gif
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M6?J'.\3?B5>^QBM%*Y<"Q8WT@\7W)[[>5]O\'C\W5*2,_\:&.M)@J/@)
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MSY0"9KR:,6[PCMOK4U8H%$H+B.*_C_@8SC(?     -+V.B,      %(A: (
M    R1 T 0   (!D")H     0#($30     @&8(F     ) ,01,     2(:@
M"0     D0] $     )(A: (     R1 T 0   (!D")H     0#($30     @
M&8(F     ) ,01,     2(:@"0     D0] $     )(A: (     R1 T 0
M (!D")H     0#($30     @&8(F     ) ,01,     2(:@"0     D0] $
M     )(A: (     R1 T 0   (!D")H     0#($30     @&8(F     ) ,
M01,     2(:@"0     D0] $     )(A: (     R1 T 0   (!D")H
M0#($30     @&8(F     ) ,01,     2(:@"0     D0] $     )(A: (
M    R1 T 0   (!D")H     0#($30     @&8(F     ) ,01,     2(:@
M"0     D0] $     )(A: (     R1 T 0   (!D")H     0#($30     @
M&8(F     ) ,01,     2(:@"0     D0] $     )(A: (     R1 T 0
M (!D")H     0#($30     @&8(F     ) ,01,     2(:@"0     D0] $
M     )(A: (     R1 T 0   (!D")H     0#($30     @&8(F).299YXQ
M!    *"A"9J0B"-'CH3WO__]H:6EQ3    " AB5H0B*:FIK"ZU[WNO"A#WTH
M_.A'/S(0    H"$)FI" O7OWAHT;-X8O?>E+8=&B16'ITJ6& @   #0D01,2
M\#=_\S?A\Y__?.D*S;_ZJ[\*[W[WNT-O;Z_!      U'T(0:=]]]]X77O_[U
M8>W:M>'#'_YP>.ZYYTIA,]Z"#@   -!H!$VH885"(?S.[_Q.*6#&H#EQXL0L
M:+[UK6\-'1T=A@0    T%$$3:MCLV;-+\3(^/O:QCY6NU/SD)S^9/3=]^G1#
M @   !J*H DUZMO?_G9XU[O>50J7,62^X0UO*'W\]K>_O71U9OSX36]Z4_C&
M-[YA6    $##$#2A1DV>/#F[$O/C'_]XZ?S,\I_GSY^???P7?_$7X4<_^I&!
M 0    U!T(0:M'KUZO#&-[ZQ%"S?\I:WA+:VMJJ@^<HKKX3WO.<]V9^7+EUJ
M:    $!#$#2A!GWTHQ_-8N4MM]Q2>JXR:$8Q8I;__($/?,#0    @(8@:$(-
M6KY\>7C'.]X1WOO>]X9BL5AZ;G#0C"9,F!#>_.8WAYMOOMG0    @(8@:$*-
M*A0*6<R,A@J:Y:\#    :!2")B3B0D$3    H)$H(Y (01,   ! T(1D")H
M    @B8D0] $    $#0A&8(F    @* )R1 T 0    1-2(:@"0   "!H0C($
M30    !!$Y(A: (    (FI ,01,   ! T(1D")H     @B8D0] $    $#0A
M&8(F    @* )R1 T 0    1-2(:@"0   "!H0C($30    !!$Y(A: (    (
MFI ,01,   ! T(1D")H     @B8D0] $    $#0A&8(F    @* )R1 T 0
M  1-2(:@"0   "!H0C($30    !!$Y(A: (    (FI ,01,   ! T(1D")H
M    @B8D0] $    $#0A&8(F    @* )R1 T 0    1-2(:@"0   "!H0C($
M30    !!$Y(A: (    (FI ,01,   ! T(1D")H     @B8D0] $    $#0A
M&8(F    @* )R1 T 0    1-2(:@"0   "!H0C($30    !!$Y(A: (    (
MFI ,01,   ! T(1D")H     @B8D0] $    $#0A&8(F    @* )R1 T 0
M  1-2(:@"0   "!H0C($30    !!$Y(A: (    (FI ,01,   ! T(1D")H
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MN]W5O+,J:L;(V7]VP)L.  !0@Y012(2@"2-KP];.J@WH-]SY>.CM*QH,  !
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M*8,!  "X",H()$+0)&]=75UA^?+E!G&9CIWL"Q.;UF91\ZJ9*T-GUTF# 0
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MS2!JR*+[ME5%S?LW[+,!'0  J'O*""1"T"1OSM"L37<U[ZR*FC%R]I\=,!@
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MJ/ME@P$  &J.,@*)$#3)6[%8#(5"P2#J6 R85]^T)HN:5\U<&?;M/V8P  !
M35%&(!&")C :3OSP=+CFYD>SJ!EO1=_\S$&# 0  :H8R HD0-,F;6\X;1UP*
M-&_QDU4;T%>TM!L,  !0$Y012(2@2=XL!6H\2]?MJ8J:BQ]Z-@P,G#,8   @
M5\H()$+0)&][]^X-\^?/-X@&LW[+"V',U&59U+SASL=#W^E^@P$  '*CC$ B
M!$T@+UMV'2J=I5F.FM?.WQ@*O6<,!@  R(4R HD0-,E;W'#>UM9F$ TJ;CL?
M/VM5%C4G-JT-AWMZ#08  !AUR@@D0M D;\[0) ;,&#++4?.JF2M#QXLG# 8
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M;4"_JWEG*78"  !<#F4$$B%HDC=!DTNQ=?</PMAIS5G4O/[V3:'O=+_!
METP9@40(FN2M4"B4HB9<K(X73Y2VGI>CYK7S-X9"[QF# 0  +HDR HD0-(&4
M=1\_%2;-?3B+FA-FKRZ%3@  @(NEC$ B!$WRUM;6%N;,F6,07+)XJ_F,V[Z>
M1<UX*_K.YXX:#   <%&4$4B$H$G>G*')E3 P<"XTW;TYBYIQ:="&K9T& P
M#)LR HD0-,G;CAT[PI0I4PR"RQ:CYAT/[,BB9GPL?NC9TO,   "O11F!1 B:
MY*U8+)86 \&5LG9S1^D*S7+47/#EIT+_V0&# 0  7I4R HD0-(%ZM&WOX=)9
MFN6H.7-1BPWH  # JU)&(!&")GESRSDC)6X['S]K518U)S:M+6U%!P  &(HR
M HD0-,F;I4",I$/=+X=)<Q_.HN:$V:M+H1,  & P9002(6B2M[:VMC!GSAR#
M8,3$6\VON_6QJ@WHFY\Y:#   $ 59002(6@"C>!,\6QI.5#E!O3U6UXP&
M(*.,0"($3?+6V]L;.CL[#8)1L73=GJJH^=5']AH*  !0HHQ (@1-\N8,34;;
M0ZW?*=UV7HZ:<^]](O2?'3 8  !H<,H()$+0)&^")GG8LNM0&#NM.8N:,Q>U
MA-Z^HL$  $ #4T8@$8(F>8NWFW_N<Y\S"$;=OOW'POA9J[*H&;>A'^[I-1@
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MR\*F[0<,!@  ZHPR HD0-,E;H5 (;6UM!D%-&Q@X%Q;=MZUJ _J*EG:# 0"
M.J*,0"($38#ANW_#OJJH&2.G#>@  % ?E!%(A*!)WN+5F7/FS#$(DK%M[^&J
M#>CQ=O0SQ;,& P  B5-&(!&")GESAB8IVO5\=Q@WX\$L:EYS\Z/AV,D^@P$
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MK;M_$,9.:\ZB9CQCTP9T  #(GS("B1 TR9LS-&E$^_8?*VT]K]R WGW\E,$
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M?K)J65!<'@0  (U(&8%$")KDK5 HA+:V-H. '"U^Z-FJ94%W->\, P/G# 8
M@(:BC$ B!$T HL$;T)ONWAS.%,\:#   #4,9@40(FN1M]^[=X<8;;S0(J ';
M]AXNG:59CIK7SM\8"KUG# 8 @(:@C$ B!$WRY@Q-J"V=72?#Q*:U6=2,'Q_J
M?ME@  "H>\H()$+0)&_;MV\/TZ=/-PBH(8=[>L/D>>NSJ'G5S)5AW_YC!@,
M0%U31B 1@B8 0^D[W1^NOWU3%C7CK>B;GSEH,   U"UE!!(A:)*W8K%8VG0.
MU)[^LP-A[KU/9%$S/E:TM!L,  !U21F!1 B:Y&W'CAUARI0I!@$U;.FZ/551
M\Z[FG6%@X)S!  !05Y012(2@2=XL!8(T?.V;WPMCIB[+HF;3W9O#F>)9@P$
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M<-VMCU5%S0U;.PT& (#+HHQ (@1-\N8*3>!2])\="'/O?:)J _KBAYXU&
M+IDR HD0-,F;,S2!RW%7\\ZJJ+GHOFVEV D  !=+&8%$")KD3= $+M>*EO;2
M;>?EJ#GCMJ_;@ X P$531B 1@B9YZ^GI":VMK08!7)8MNPZ%L=.:LZ@Y>=[Z
MT'W\E,$  #!LR@@D0M $H%[LVW\LC)^U*HN:5\U<67H.  "&0QF!1 B:Y*VC
MHR/<<\\]!@%<$8=[>L/$IK59U!PWX\&PY[LO&0P  *])&8%$")KDS1F:P)56
MZ#T3KKOUL:IE06LW=Q@,  "O2AF!1 B:Y$W0!$9"W'0^]]XGJJ+FTG5[PL#
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MRQ>^4;4!?>FZ/6%@X)SA   T*&4$$B%HDC=G: )YNG_#OJJHN>#+3Y5B)P
MC4<9@40(FN1-T 3RMOF9@U4;T&^X\_'0=[K?8   &HPR HD0-,E;>WM[6+AP
MH4$ N>IX\41IZWDY:DZ>MSX<.]EG,   #409@40(F@#P/[J/GZJ*FE??M"8<
MZG[98   &H0R HD0-,E;3T]/:&UM-0B@)L0-Z#-N^WH6-<?->##L>K[;8
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M3AF!1 B: '!I%C_T;!8UX^..!W:$@8%S!@, D"AE!!(A:)*W]O;VL&#! H,
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M7Z]:%A3/V00 8.0I(Y (09.\=79VAB5+EA@$P/\:&#@7YBU^T@9T (!1IHQ
M(@1-\N8,38"A??61O551,T;._K,#!@, ,$*4$4B$H$G>!$V "WNH]3M547/F
MHI90Z#UC,   (T 9@40(FN2MIZ<GM+:V&@3 !<3%0.-F/)A%S:MO6E-:( 0
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MX KZXIJVJ@WH2]?M,10 @->@C$ B!$WRY@Q-@)&QHJ6]*FK&*S?[SPX8# #
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M%D7-Y.\'!BX8# !4"64$(B%HDC9+@0 82YI?.)I_[7PP:MY^[Y]"S[D^@P&
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MDE?-;UW84(B:R5.;NP\>-Q@ N QE!"(A: ( 5*:><WWY>S0O7A:T_9F,P0#
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MZP]W_.J)HF5!R3V; #"6*2,0"4&3M+6UM865*U<:! !4F(&!"V%YW;ZBJ/G
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M=JUA % R01. DOS^][\/=]YY9_X'#P" <DC>_*BOKP^-C8V& 4#)!$T
M(!J")@     0#4$3     (B&H D     1$/0!     "B(6@"     -$0- $
M  " : B:     $ T!$T     (!J")@     0#4$3     (B&H D     1$/0
M!     "B(6@"     -$0- $   " : B:     $ T!$T     (!J")@     0
M#4$3     (B&H D     1$/0!     "B(6@"     -$0- $   " : B:
M $ T!$T     (!J")@     0#4$3     (B&H D     1$/0!     "B(6@"
M     -$0- $   " : B:     $ T!$T     (!J")@     0#4$3     (B&
MH D     1$/0!     "B(6@"     -$0- $   " : B:     $ T!$T
M(!J")@     0#4$3     (B&H D     1$/0!     "B(6@"     -$0- $
M  " : B:     $ T!$T     (!J")@     0#4$3     (B&H D     1$/0
M!     "B(6@"     -$0- $   " : B:     $ T!$T     (!J")@     0
M#4$3     (B&H D     1$/0!     "B(6@"     -$0- $   " : B:
M $ T!$T     (!J")@     0#4$3     (B&H D     1$/0!     "B(6@"
M     -$0- $   " : B:     $ T!$T     (!J")@     0#4$3     (B&
MH D     1$/0!     "B(6@"     -$0- $   " : B:     $ T!$T
M(!J")@     0#4$3     (B&H D     1$/0!     "B(6@"     -$0- $
M  " : B:     $ T!$T     (!J")@     0#4$3     (C&_P,CM<1QJ!=7
-Q0    !)14Y$KD)@@@$!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>6
<FILENAME>aspen20itoschedule08_image15.gif
<TEXT>
begin 644 aspen20itoschedule08_image15.gif
M1TE&.#EA%@3U /<         -0  .@ Q-0 Z.BL  #H  "L -3H .CHZ "LQ
M-3HZ.@  7P  9@ Q7P Z9BL 7SH 9CHZ9@!F9CIF9DL  $L -4LQ &8  &8
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MR/__V^;_^.;____OZO_O\?_O^/_RY/__Y/__\?__^/___P
M
M
M
M
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M9*05#"D0.Y;QD%2<I"+]2)$*9I*(&#DE#P7"B0C@L2"MI$0L=3%+@VP!""1
M11?"< ):(J")G\C (&)92U0:4X@LF64PF^@06%RA#;EDY#.C64Q:NM*24%CF
M0>X($U4>4R'>#&(X@3C.;\+1G$0L)PA-B<Z2J+.;[8RG3=XI3Y944)*:#.4A
M627_ &;F$9%[7",&/EE-@ZR!D_\,I1@_T8(HJI&;G/BE)A=Y3X 6!)*@3*1
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M[65M;C1YG'9Z+6B" HB'^Z>("/9-'?]XB#AT+&5G!:Q2B6"U:UM06;/45F5
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M[K,!>*%NN^_&.V^]]^:[;[__!KQNN@,GO'###Q_\<,479_R%Q!N'/'+)_P:
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MA+^JR,9?:4:K>$8<U(IA'+\E?#^I.,=32<>J6,<X&0MWQ(!B3,!R3(AYY 1
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MTB:NXO^D!%UF@0KU2&.IR(UT/=8I#-NPS>!_R9,LP<K=\-#.8,J:8,-2)(N
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ML(4N/(E1=!%#]55DAM6Q(0US"!$<ZE M/.RA#-'W0X8-$8@U-&)=BKBD&0*
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MM.Y<].>,3CK#ST"@-$A7]?-4T%.<=&(,]#W_M=\@]D3?--BTCF.K3F!0_\<
M4?9/6W9=1 =W1 9A+XYA W9+R_5+%S+R2(NY, 6@K/9=^S-7I M%\(9!' UM
MFTU%P\54S$M'Z$"^4/7_:+;1:/.Y+ 6P)(=L%[;GC,=O$[/M)(4PYTIRB_9R
M#_<PPS97\#9'^/9.+X=P4PUQ[PM?'+<]=PY^-'>I'-!'],9T]S5\Z UZDT],
MWS)JNW95M+:CO#9V7P6?3(28<, ?/ NR\/5#U+,DTS<LL_)KT[0\D[)+:S*#
M*P3RL/>=H'5LB ;U+$!CH($.Q >[X+=^!_96\ H$,83-</AA;'AO7#ADL#@J
MG :[#'CP5+.('[*"KPV#+W*([S?<S'<KU[>C@/]X\73&F 0"%@1X@!,$L!S/
MG=CWCD-R;&-*LH3&=8\("6R"@'\"@ OXD/>)]G3&8H@ &, (;\-U<?]X@J>Y
M?N=X33NX:4,XD.]-DQ-$;,C(&FCX8>#Y_&P!D^^)DS]Y:6O%6A<01&P!GH<&
M" 0S\91(G3-ZQ<P)HE#092.XW+!Y4]>UI;OYJ=@RFK<-H+]*IH-*/-\V6-<%
MJ6.)J3OWF3_'J7=RDK2ZE(1Z._OX($?XI]?RK<OWF4PY-MMS>%/W 04'4IOY
M0Z X(>]ZB@ ._X0S18#,L&N$L5O)1Q]&1TQSYP3[:#Q[1D3[@VO$M%.[R5"S
M1#A[M%0[M'M,H L(K]/_AT4;,_N,!I!X-3ICS4]S^WY/^V^C1[RC-=30NT38
MNVG+>JE[>J[W>,&',O-L\TT;N$H?-$LC>[O/CSG?]F]\^X/#.I"X=T@_M$:O
MSI2[M\1O"VI0/&98?%3 ^F3?LT@[?#];_'N$_#('R7%4_,?;QZEG=<.SB,O/
M!LQS"\DWAL5#^5/<?.[D_$+L_&IL 05(>;V4^X4(\V(_NJT$?4(G/'DPO>@H
M/=9#_8)P?7O4BF=T?-!S>JW3]<&;_=G/.FGWC4,H2%MW-W[(>TX7_6QXRHI$
MCM6@SF%;-S%S=75;]=R'.^3\]=WS"/Z4S45HCN+X?=SS>WD__MKK"=Z3#7IH
M_P?NA+M9_WV[]XW=E\CD,P^Z([R _#7.ESO<.[9[U_9 <,F)LS>G%,KKHXBF
M]$[S2+2G"#7&Q _KJ_A>9X:;Q#[W6,&FI(C<4_ZQO[DIHWW:4X? )\S>LWWC
MA,YW/_]A./?+#W9BV,D>S(KA)#[JI[QY5_9?2Q#(8[^2E\OVFPCB4_]G0_Y[
M;_;X6S_/FW^BD$CZ&S^M2\3ENS_C, 3Y7S] 4%K3@)(N3A$*'MR#4%?#+3H:
M1I0XD:(N !4Q9M3U"0,4B;"L0/P8,B(:$:@X>IR(Y@3&AUL\?LK0AN'!@A)M
M3@0)Q22JB \U!IUX,6+*ACUU@13Y4P?,C3-K,L0I-?_B3J1%.SI<VI"H1:%?
MP885.S9H5[)GSYI%NY9M6[=OX895&Y=N7;L:S6YIN1$# +\ =(!LN>;OR9%+
M>QK51=COWH8Y=5KY*V#03[\W.-Q$ T#ET\H2\^X%Z9?RX9(G%3,&X-@@U:J2
M27_6M>5RYJ.<BV:0[?7G7M6-7R-&G77Q7]:01TZ631L 9LVX&\K</3>LWNA]
M_RY5>AHE\8C(7RNWW-RVKLV=I:^E?M8ZW[^ @W-7_-VU1(Z&S4-/"AN X=%^
M3]J)+XC2>TNM]F;+CJ+[?,JOL__Z\PG" *V("0,=5-NKP(BZ6N^N#^/R$,2Q
M1!S1Q!-1I*O$%%ELD;?H='/_\;7.V$)P-M:XLB_&#P5TRT8;7_0,Q![;^A''
M%3/:T"TB:V0-2!+A4K(M)EM\4KV)I)2QHB<[U-++LKX$"\DPR2P3KC'-3%,L
M--4,L<VZV'Q3J#CE3)'..O'D,,^ONMR3Q3M;!-3/05T4E% R#3TTHT3W9#1/
M1Q6],M))<Z14STHMA=-/2#/M%$I/&P65+4[E)/5-4T7%"-54->VT3U9'W136
M65NE-<U5#\753%W+Y!567VU-R]-7@UU3UH8@Q)$M\-;B2,%B:X7V2TA_ X"@
M\("+[RC\3'24-HB2-6W;!N]*=#._5.+$ '3%-8];NX"];2EUV=7677*]C!>L
M<.V]_VI00/E%EJ1QR[U46C&/W9#9MA;>=^#'ZCL8+7TEK@A53A#8C4J!A4,I
M@S"LI>3<T@R<T@HG2-IXOXYE IF@D7<C"U*,!QFH("*W&[?ED&&.%<6<;=[O
MP8<3^YCGV$ZD6"B5<[YWYY>1OA4MIHE&S6BH 2!99H,KQNM8]U:;T>FL;,JI
M; ,\*CNJFRL4:HUWL?)HH$?:YH2$4=KN2=VT#8#(9J/6H$Q=OPDRRB8!_46T
M:RU-G8\B-*X5^+T(%=L[6K(.?_BHR/>;?+ATT2YY29*N DKR]SY_+'2W],VY
M=.WX [ [T&GLMD[(;^H<]=E5KWU7MW#'MC#>#5I=TB 7M__XZXEHIC>VQ,U&
M*'I*(&/)O*WR"YN^W#U[6\(*[1[EBD&<SYK\M5M+:%WSIX=^??.E3CY0NARG
MB.9^4[?/N[8$=7;W[S*&/^+%S6<UPD_0<%:U 5['=\;ZV< 0V#:.R6=_?&G@
MY=)TOPGJK(+U"Q.C-+@R"M;.@PC#E/PHHC1A[0<_/1&030R7,:/@;GHAW (0
M2( OC0Q.8)0!W+4( ZZZ20]]-@G:%@2WMA@.XH41RY>)Z*4UC2 HB+UQV 7M
M%!>.P&XPPVM78HB3(3>-SF]>%&!JC,,_ME2K)5'4F +1F*WC@<A_?H&(&[^8
M/S$F34VJ>5?3P*B2/<:/+'[$%R#_]9C&B7$-A:!9GHL:-BM.*$%Q(,I)ENS'
MD$]PX ^VP61%5/:G1IZ05BJ<WR@=B$H4F5)%C$0E*U/9(G5Q3I5\'-%HX)81
MH* !(KPT3TL01R&/N+!"@:M,>KQGNU'"<I708F:DGMFU:*J1E*]\9"V+Q:M+
M[N@VVOL."3;A24[:IGR">Q]E0"(",#C&?U@<8R.G":)X?FB>U\0FO(;ERF7:
M\YZSXM5V@O>5+2P ,2 021,I@5 !>>]^01M1/64$40S^JI]@JB@]\UG-?8:J
M(1%4%EHB>1?D&+,B(6651/V))RNUTDLK/=.77"HZ.<6T4(2B*4<S12Q5HG0H
M':7E=]95_QJ0 &%=)Z 7,*\ LK"IK2!B/,@7[*BZ>CGKIU/)W0N#6AFF%H]=
M"++>I'AZ4AW)9C/8TYTW14@PL23S=/4*BR][FIO/G(N6B-2AV[@%(?V !:Y<
M*]"Y]FK7L;#UK'O]2E\U"I8-E34R'0L*8?7JSHH@=FMO62Q\\GC7B1#V*I93
MZU>H1-D"PN@SJME*9XV7N*"$LB1FU:DU.4K8[7E&0+6M4(]8LE6YWL^([]IF
MS(#ZGM+\EJFR12BEPIJJT+1+;!2QZ]-$%C6YMBMHSO-(>[8CI>6N)*]PO%IT
MX3=6ZE[+NC>:H)*VBY, ;M!IW^V9>.U5W?5=5S0D0>]:;-0T]O\6S67<4U+3
MY-O5^A*(FY7U$6OTF];V]A>^&]P"!309H_]$;L)LDUMI/FE@A^SEM]IZ<(0K
M4^'376NAI>F9=O4)SX1Y)R6_M:U'=H);HQ*1>@&4SO1D:U*(<6_'GBDNW#;Y
MB/%9*KFBZHKC$KP2SNF5<L3Q;&.AS$"KSM QIC/8?!B#(R;G[\G,5;#C8)B5
MK\YF*T>NH'ZW3+PNVXN]8$8(E9GBR+,@67.%;;+O$MPT-U,"SEJ98[/VE^?8
MW=FY=5X,0>R&BEVV<;TW;K1NAKI>/\O4@A*A#=QLENA%&^31Y.MTI#^S9BMC
MJLBG?)1$!HG'%PL-)""(*E/_@P/P%7'_OM<)[ZC35]*LIL]LM>ZH8155ZHQ6
MFLWVD_1S.[B_,<>7(-6-RD)RAVLS^RZ$R":ALI4%X&:3]]E4&?6T+0TW:V,)
MVX5>BLV<G9 (0#O.*18*G;$W[I5D^V'HYK:ZV3WI%;8%WE$>F^^6;>FFQ 0J
MZN8QLZS"+5S/43%(2?!+"$X3@S.O/@G'EV*D[6[YE=I4K+5+&H!KEX!#\Z+1
M:D\= 2.8XL@NLW%$Z\(@I#7F..<VZ"EPD+ +&RG*>Y"YCHQX'%*;Y]A\.I;V
MS>0<PW-%]OCGTIUY><XS78T'Y>38B>I^\S?;IH<W0>09NM3W720-61VS"@XD
MQ7F,E1;J9T+?_QN>@+8H)$J;-^A7U]_:A^;%ML/]0GM$<6)1R/&2!TO8KFJP
MBSQ>'2<IRRP9'IUDP6*DN))V2!(4N]$G3Q;'CR7QD5_\:-FR>;%T_D,WE0N6
M;FXF+DU]<8(??"E?_]*-$MZ9L<^\[:F94]9+DY^X1Z[O09^\PB\RF\!'GO$U
M_'O ;[SWR"?4\(D,6]H7'_C0-_SUCS][/%G?^;?O_IRD;RONQ]+VXU>^[I<O
M_.9__]3L-Z%;JK5D_B!8@<WT$7P"9O9<OA,M@ 6=6_5/LV3O1!A+J@*K_CY(
M3?)/L)YO:N8OLPHF_5IO_=RO5"J03^PBA(0&E+RKO]Z+=4P&982H@?^>R[VD
M*^R6)6,B:&A8Q@2Y#@4K3R16\(Q<4(HP*DVHI@4]\ 0KB2QR4#YJ,.0P4 )Y
M#Z<N\%^.T**TJ((D(J#LC,N,9P#/(G.PQPG3K'*B\,\<L)?PP\JNT,FRD/A.
MQ'6Z$'8\1\W"4)YN1_[.$ LA+Z* APUWQPUSS_PBL/V2D (OD%1*"(!D0]X(
M:.[$ N4BQ _/*-G><%%\Y(!(S/( 4<JTD$<@J!%9<(3(+1&#STRJ#8X044U
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F"2AZ^.B]1'K1E9DTI4-BZ4QEFC:;CDVG6_GI2U,DU(5Y=$   #L!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>7
<FILENAME>aspen20itoschedule08a_image3.gif
<TEXT>
begin 644 aspen20itoschedule08a_image3.gif
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ML9MZ;A]XOW=YEJXB9!.^@=\6]<<*WMJ+QI!:;MJ/\L88T!6V(8\SM 'V'^-
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MPW-\;M*OGG,(":29%S1C"T$*L2Y8EY"=RXS 6O-8PTXL*V137SD>\J+Z"A"
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M'*PJ9-=KUSKG&@BE59#E6!9+7$;(?O?NW4_7)+1)RW.9R0F\M+O2;PG$K3K
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MV%@ LK7E.-DAC"YM=!WY@BK6]I6CY8G>*F>(K9'V(@]WZB5B6??5!8M5!K%
M9BSB&!,+5= FWGDLSAD;^6IYE%>81.C*_SJ$[ R3!.2_%1L]7T\A6T1$1$1$
M1$1$QD A>\)$3.0L4+<(@99P#\&J'MG$CQX:^F(O0G;V'L_@T9SC3?>5@WS&
M@I8MPHO\Z=.G/Y1[T<1 >&1G[_.AD&\\M?'^C@4@6_6)<$T^HKQ='NJ9\.A&
M-*_PVZ(\AX ^-)YYI-FJ^[Z\B(B(B(B(B(B(K!N%[ E#V F$9;8N+^)8H)&8
MSMFK=R\QLB,4QR+V(F03NJ(*O(0H(90%VY!R0(1?:86_B,4RPRLZA-E%$P-
M?;(M&S8ETQ<*)(/G-]LB$.1)C] E%3RHL0/JKI5G]F-'B-E#B9CB>?'-($+
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@EB1)DB1)DB2MVO\!5%6OHH]R'\D     245.1*Y"8((!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>8
<FILENAME>aspen20itoschedule08a_image6.gif
<TEXT>
begin 644 aspen20itoschedule08a_image6.gif
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M:\GH\-/;WSX_0(S.X).AIQ@9&>GR]C] 096:G<C<Y
M
M
M
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MN37%N;WJ4HO+N.+ZIYZ[NJS;NJ[[NCV5N; [NX4*NK2[::>+NG[AN#*537%
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MUX =V((]V(1=V#[-U5YMV(J]V(S=V(X=U&F]UH\]V8T=U]]*UW5-%W<MUD-
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MC3TVM4*[>S(8_#$\ \-3I= ,S;%>)<*VHE1CJ]5HK=G]VKH")=KZ?$6<U4'
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M/>?CFW\^^NFC1KKZV[-=&_=CO<\:__(/W_@\_OGKO_]BT;?_/P #*, !$K"
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MC:/X-JK,P?5 T#"NY$Y<#43]_$/1H@8[2_]QM3G$<",[&0\<SJ<GH.,-L)V
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M$$4P3OPO 'FQ%]&DY] P&(5Q&(FQ&)D)YHPQ&951X\QM&?]U9Q=],1JET4N
MT1FM\1JQ,1NUT4Z0D4]4*V#HQ"?&2V."Y>O>Y-?@1!R=[AR)#(]R<4]R11V[
MITZJ[T[6J^;VI%K ,?U2L1&)$1JG,2 %$ACEB+K.;R;\\%Z>( Y(H<B>  7B
MY?K$I52"1/V,*TAZA#U"0%S.0A\7LB&[C=;\;#Y\09)HI22#9#!\ B+E12'_
MBGA\YQOC#P3-B)"PR[DV,DA>23OJ2LH0\AUY,@IKTB+A3/P6$%]Z)%<*4C@T
MDB-9)$@8DBQD<G%6,B+EC5TD4'&N8BKKKCFH!WGJ*CZJ#5]LHQWC3,\LHB?-
MBR1F\>G&,93.$BV<<KH8,%=<DBG_2R0G0V6N*.CZ.A$I<7(N>^PMM_$B)(YY
M0$XZH*PFI>V&7@E$L"U:G"<_*.EI#"PGVM(1*3/V^,T_>HW:DHPC%G.^>,+S
M(A/6X.CY6B4S*Y,26]-(4-'MKHW6%I!$4A,M0Q)<*@X^:+,2,6+C$//?E&1'
M]NI;W/&]1O HS]#A %(@G=,7>\XC=DTXIV.FX$4\(-$AFT4Z._-7IK.H$BG/
M)H\[CU)@K--2B@U@RO(GC>4\5W%HSK,IP( 3SNH+?2//LM*)#BC5E) OX<P6
MN6<S/U YT9,H?>]V*$*3[I,RZ,S?E(T+]7/0J$)Z^) Z<TP"&RT\"_ K]$#U
M_@P,/F$F_VSB","-07H3A/KC.^7M@6 S/K\+@7:D0RB3/&L3&9 -5FX4-%N"
M1G6"/QN3VYSJ,C04B_KSW@J3.+HQ];0J4LQQ.M(H0.,%4Z@E)=U+4KCENZ[P
M-N5L)^R#EJI,L5XE+6SED<94:H+KCO:(D'XE*LI1>:ZTO@:47YXK3?M+,HL4
M8.9L7]J4OM[4W2 4+?&(7(#$7-046E2%4G3@'IN1-\J%/YCT0%S2NV(3/=]-
MWO21,$&M.9]S4_^O&BWF4MWIXZCS2!M.#D@O2<:B.$G5F%K 0%?5,)_I5675
MY?!Q5C5&4SDU5TEN35JA&'SU5X$U6(5U6(FU6(WU6)$U695U6?^9M5F=]5FA
M-5JE=5JIM5JM]5JQ-5NU=5NYM5N]]5O!-5S%=5S)M5S-]5RUM17$ !/0M5W=
M]5WA-5[E=5[I]5OM0 Q$H5[U=5_YE5E%X4EHAIMT=6!WCE?[]6 1-F$5=F$9
MMF$=]F$A-F(E=F(IEEG5E5TK-F,U=F,YMF.?]5[SU6-%EF/_]6!VJ<$(-F4%
MSF#E=0HJ(@FZ=0BH@!ADP5=EEF:9E1*>(!@8P5AOMF:+X6=M=F:!EEQUMB+H
MX "$56B+-160X E2(%R9UE>/]@GH8!6(EEJ=%FJ7E@JX5ECSH"*( 1"\]CBM
M5FF-=6N!!&:#51,NH2*DH%B/%F>#MFS_W9%N1S9OA75KHW989?9K@S5LGV!L
M[=8=DS99779MH75JOY5ON;5J#_=:_[9O U=LB_97$Y=ME55M=T)SSY5Q]39=
MUS5T2;=T3?=TS15D47=U^[5D Q:?5#9V5XIEA=5E>198W19PJS5L;]=7>;=G
M?=5M\59H;1=X@_=M^Y9IF;9X<1=YJ?9E@?5OV59YL[9NZ=9QG[=WB\%E/1=S
MSS9ZO59SP[9[@W5YO]=[OY9Y@75\C_<)/%=X@19[K;=HV7=HZ59]?[5^739R
M?35Q*?=7_W8 WK8BM)=8X;=9!3=(_K<8X%=^999G#[ANS59\GR!NEQ5_&=AY
MBR%L+5A9C]9S_Z6W?W?6>'W7?9]7=X<5@W.W;_<7;47X:X_V?S%X@TUX>T>X
M<MFVA8'5?XDU@ ?XAHTU@I&U?A$7B-LW>:MWANLW=]_W$N[W?%^8A8TX@V&X
M(A88;&O8AOE7@MDVAH_5AW>B@"M7>W]WB/%E@96XACG86->X6,UWBT.8BIN8
M;MLX;R\V;9]V)_"V6G5VBX/U&(S7;>'8:V482/ V<3MWAX&D@X\W:7/7BML7
MDFMWD8-59Y.@:J^X&/KX +:6D;.7$1"Y@'669T.9A*EWCSG7CXN!<P>W:!$9
M>D'WE3U9D _@E3.Y>?=8D]T7DWV5E?>8EFUYDO7X<HDW2& VEBFY>?^3-IC=
MF)"+>"<\N9?SV'+W=IJE0'Z'576;=II;.5LW&9M[N'J%E9:?]Y)WXI99]UQ=
M=WQDMYU-KE>'M6J!1 :>EH+%&%D[V5AU=GB]=H_E>2?HN89/&6C_N2("NHMW
ME@F"A)_I=J#S%YJ!]6BCN6U_>)C7-XO]5IP?>2>0X&DI=Z,5MY%=6((I-X'C
M=FJ)>&I!.I%_=:4[&H5)>EASUX^%.%D36%RT5XAS%V\C^&_-UH)9.8Q).*+Q
MY:"E&5_N^7E98 $6^G)7&GH_^5@+^@F,.I(YVJ.CNGGQI8FW6JN!Y*5O>7)E
M^FUIVHDO]YG/F*C%I:I5NJ)9.H,'&7!=&JO_=7FMZSFKBY6(J;BI?W64A[IK
M89J*Z0 8GG:B^[J;A_6F@Z2 GSJ+@YJ @?>Q@;BMQ86G+R&N^U:RDSIB[[B:
M*YBB _M9MY9\A[:&R;FE-9A8RQA[1WN2;_>TCW>/Q;JU]7F*+SJIPS9R-SE8
MF7>W%?EV'9J&NW>-\UFK,YNNYW>5[YJW;QBV8]J S;J2C;BX4?MKG5NL\_J&
MF=:!LY:V?[MGK]N9,SJTE1NC/7N6G=>[2QN=BT&;@Y6ZCWA;P3FC<QFU==NV
MTSE>U_EDW;F_NXEV\SO !7S ";S #?S $3S!B;6S%3QC_;JV-[O!);Q?W7O"
M+1Q:]UM@(XS#L@3#_TCJGRA,#%K,OTE\QL0 GH7UP6.V<,6%O1=7G#=VOFDX
MPN&[F1L:QCW;Q;<5NRMW<,G6;*&X?%D<2 :YOJ55Q;_5N1D6="^\R9W\R?>5
MP:%\RJF\RI6UPJW<RC,<=K>DHM@@Q$U,2QZ*GT;\P4J\OP%<K4$X?*W5I]V1
MD=,89H58:,U7C-E7?O. &$[ALT78L&V8L368B7$9:'48?=D;?VE;A34XN L]
MBD48T+]6?N-\O 58J(^UIGU6O,$7L>N<A%<8K[GWA->\AA4]?:$8NVDY=_V<
MAE=]TEF=C?D\G)\XKME6T%&;CF,]RW5]UR]<RM5:H+U6E:&UCI$UO*L8;_]]
MF[LY/=C1]I'9EG.!^FDC=VNG7=K1]F@CO*?9_-<M^&_O&VY+.W*#^V]O=VM[
MU]8E^'J1FWJ7_7R=/=Q'NK0A&KIIUKGS7!:TG;R%'+@UG5@W&;81^:,O6VG?
M78*K_7RI_=HAVUVQ_+"AVMOC/5M=ULCM]ZSM6^&->)^+UK?C>=XA_J@/_MLC
M/(-OW+RKMMN9_83Y_./!=<M15DO,O,,Q*@=6C)](+$MJ_L/.7&73_+"#0:$-
M^7++V%F97-2K6URZ]V]E6Z/=&JJK.Z?).N*EVZY->^ W7>"#!*S1>H&GFJVK
ME[*_FJZ[?KEI&-SWVIC#.;!G.MXQO9GU'8"K=^S_3=[L?1[H+5KEYYGL5]JR
M^?=O)UJS [GI'9N;+;V\<1IXP3[H+_[JC_KP>?WQ(3_ ?=WA@3W(J55P^?>1
M*9?E ][1V_?9R5[I@7;M17K0&3_=Z5>2D9RHA;V\;[=JIS?EZ[KRQ?WK;?^&
M$][U$=]NCSN+V9UN21^N1YK''SK($_?<H_N%LSC?==R2$WOA&S^:$_>0SUF9
MAU^\1;_X^W;US[7A53[V+3]:)][BOQC'%U^7"YB'/U]N69KEL[^$JWBS.?Z]
MG_;UVU_V81_>P]7E=[[_>:;G :*8P($$"QH\B#"APH4,&SI\"#&BQ(D4*UJ\
MB#&CQHT<.WK\"#*DR)$D_TN:/(DRI<J5&%N)P<0RILR9-&O:O(ESI!TQHG+Z
M_ D4HB@Q%@ 8-2'&AH2E3)LZ?0HUJM2I5*M:O8HUJ]:M7+M*%2*FE<PA5)Z8
M/8LVA4>RQ&0%K9@*R1.U;W%2FLN0;!*%9-&B;>OQKEDZ!SH*?D*8)ENWQ1:3
M=!Q2TZ7$,>/B+78W&".3DBG7_0PZM&B3+F'2G.(W+<B[=$</M/Q$\TC(D#FR
M'E@;9)[49UL7DSRX\,'=3P W+LO[K/&!DO<.1)W<N6N2.WN.18Y6=L+<!#L+
MGWX0MG;PQ886/9K4J_KU[-N[?P]_/5BQ!U%[[NO[8M_D9J401#V>0+OM)=ER
MCO]!!N!F! U8C&6MY4',*4_X)Q!J%-87FX(" 4<7<-+]=HEQ]GU7#'3Y/9=A
M=Y=<)MB'?3G7(D$O"B28;R/*6!:!(3)V'& )%L2@0PX21(F(;>G%%Q7+&60A
MC6;9F")S*S[XA'1#)G0C;CD.%"1"/TK)HEDN;HF9F#A6*1!M2C*6Y7&7?;GA
ME )=V2.;B)$X(XAH2KEDG'O&*6*4?G:XXH<%VNE9B4\Z^:>;SK7I:(5WGNF<
M=\!=2%ZFFF[Z66D(=:E;HPMY=R9=T'U8T)66H:JH;(>J>%F:9:E%YT"9;797
MH@7A!ZMON9+8*JZ3_I>BFL:!ZA"O#<K5FF.K,IGBJUK_QOJI7\N]VJ23.AJW
M'W\?3L'MFJ-.5EBV9-'!RB6R72FMK'C5ZJ1LO\Y47;6L=M27=L %N"MV_%$V
M+XJB+A0PBIK!6Z:\PR*D[*!$+BRIPKK"&9)Y1@& E%+Q;<QQQQY_'-]\"0'W
M%X_%[,;O0]S9:J:?J:':UY*UD>P7JOMJ")RN!AV&E@QR54INJ6"BA02S"/%\
MEL][WL7" M;RR+33);/,+\W*F>QFGU:?=6]""$_4+6\!WOIP:DI+!RIQ$XZ\
MXM,+#ERV7V<[V;3;=$M]M9;A7MMVWHS*_3.79_DW<]]^@YAHPU(F/NO?/0>.
M.)Z-NWQ6T6$&PX3=E!^NI^:D_[J+*:>BCTXZ2IYZ+9=9_**LH45JMVP0R4=.
M[CBURZJNX>LV!\VGR8HK>E:B9!?4[D%]^7>KVJ$G/WB_>YL,FZ"4R_:E>(QP
MISOQO+M[HN!HZ5H\Z[V[RU]_<:5,+%I=NXFI9:%_SGU!T 7W,/HHU8OZ6:M+
M+U'T<#N/M<4)9WAQ6Y1"F-<?+WV/1 1449_ZM38$KJU^C% >2BR&'HV!;(,<
M[* '.R:RTHEPA"0LH0E/B,(4JG"%*3P="U\(PQC*D"+XFZ$-9X)!C*7G@SSL
MH0]_&)40WG"(1"RB$8^(Q"0J<88N7*(3GPA%F=0PBE04"E$N1@ Q:'&+7.RB
M%[\(QO\PBG&,9"RC&<^(QC2J<8UL;*,;WPC'.,IQCG2LHQWOB,<\ZG&/?.RC
M'_\(R$ *<I"$+*0A#XG(1"IRD8QLI",?"<E(2G*2E*RD&I=PL8P!<9.<[*3'
MP!((/(ARE*0LI2E/B<I4JG*5K&RE*U\)RUC*<I:TK*4M;XG+7.IRE[SLI2]_
M"<Q@"G.8Q"RF,8^)S&0J<YF^#(08*L',:$ISFM2LIC6OB<UASD$,;LBF-[\)
M3EBZX8H9]*0YSXE.K8 RE2-(3@%VV<X/(,.5?@ ! HI RBK,X F@$&4'U, ;
M'8BRG6@1*![JF1HPF&*4]42 *E(#"H(6-)_[](M"1]F")Z#_  1FD6<I]<E/
M5&94GO]\@D'9^02/QG.>LY2H60R*4(LN5)49A2@I8XJ6BXJRH0_U2T13<]*1
M^L*FHM2G3O$ 4ID.U"\&36I.9VI*EZ+EG46=@4Z-"M6HNI.4-?4I5WG3SU$Z
M]2Q'+2E01VE6IHI4HQQ-Z3S':I:CXJ&K9U$#0,/:4'R*=9]A16I%GXI6@)X5
M#U(5:%HG>LK#GN6D>:5H2.?ZA#B0@J@'M6=/T?)3M5;UHH4M;%43FE6ZFD6R
MC_TJ:;WJ5[F6M*^F-"MK4PG7)QPUHQL=[61?.U)D8!6C8'6L4F'+U[5ZE+9M
M]2A.R;K0U98RM[L5I6@C>]N]@I:W_[5U:SA7Z4QH7G>[W.VN=[\+WF-NLYOA
M+:]YASG.\^A0@^ELKWO;NTY3@O2U<C#+:VU9T_OBH;XZK:=<"=K/DI[4N=95
M[E+OZ5B8VE.O.P6!7.=[8 8O=;C6126$6PG@4]9TP/D])7^S6DH#$_8)");N
M@$O9SA+[];$IEC!(%:SBRCXXN) U:8(W.],6H[C =QVECDFY4L?2U[XX+K)\
M:3S*^K*8Q R^\(]7'-8G3Q@9 EZN6ZO\58]:6<L1WK%*F0QD(LLXJQD><8Q'
M3%* GCBW># PEGG+97^J><OS]"^9Q;SA&U<VQG86LI%%+&(IHWF>4B[S5VUL
MXIO:4P^E3?]EGDV)T"B#.<P4CG.;U0 &3H" R\U]LI,G[>,*'[G1CA:UF5V\
MSY/^,].;9FEJ<PSJ$2_YS$%F\WE'F=U;ZWK7O.ZUKXTYWE\+>]BF3&\F=_C>
M9"M[D_$EMK.?S5U;0WO:Q10QM:\-3[-0%=O<[K8I<RU-@G(YIOJ]I;7#6T_2
MEGN7S0WFN8E)T $GM:\XU6]2KXID#)=6R5PVZ[:]S<I@4Y/<K&QW*1OKZW1'
M5]?&+N>R'P[Q#C8;X!2O^##E8&F+:WSC'.^XQS4.[E72==VQK.^_5XGPSX9U
MK'*]]&,O_%4$IWS,?HXM6A L;5,^=ZI9=C6!<6YJR"*XN;M]-TW_,2OGTNX6
MYKR5^8+]W$JSEKC/")?#1?L,Y:BKH<1,US"8&YO1 NP6X3.'L,W/ O2,*U/@
M(D>Z+XW^4:N"F*%/AVR<63YWG0<]H_<\NUG2[G.]\^??.1<Z/@O/=PD'L^'K
MC;CC'[^QB9MVLJC-I<%)65]._Q6Y+L>M6]L=6YT&N<&@AKNL4[-M_X9@L 3V
MB[I1RIMM"Y6RLZ\\<3M:Y[8"]MQL#GW>65GE?VX;X\@8P5%'H/;6]KCG*_XM
M9*N;YH#N]:C'C2M45<_Z5%9?MK"^N>*3;M#$;WFHMD\I^=W^:B/7N/*G]PM5
M/=ON[5/?P:O7;-Q;3G<52_4LJ:=_]I_[_WJ0=5KH5UG317<&N&=ZA5 G]W$-
M"'+/Y(#"5GAT%H$5J&ML9X%ZEWS2-(',%TV,ITF0)X(CV!62QUN(]EDG5DN7
M)TI*UE>"-GJKIFF:)WJQ-FAR!@:?@&@E=01/P(!0EV1B5G8T5FAB%G>DYH*M
M)V^IIH1ZEG-2]F*!Q6I<!H-!1THE=6;5AFDSZ&I56&FN]F8$YE&=%FM1F(!
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MXM+NTT(KYAXOPJ(S!J$J]IXPZ"XT(+(DDD[OQE/HQ?,[;[,^VS$YN!X>_-Y
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MI)F5),N]DA'67+M29%+Z J<P!;O_OM:B:"K*J9+,R@\HNH"*CD"PQC*IF/G
M@LPG@SI:JZ#V?#HJK;**V1"_E*#+BRR>?+HIH@SQ@^^EK<+*JT"M4IKK0I+B
MJXNE!/W+*JX'_6M1P1=M/&_(Y@Y+##P1B51RR<8NRVRSSF0;+K=%<A!MN-U
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MU8.YY7LVZ.O V5.TSJN]?NLT^ZN\ZW,ZZDL^.$- OO.[_<HZTP,]$:R_L4O
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MOJQ+C<',@]'%>LF2?"F.?%E0=>UI M_P2I)N3T$-UA:86\CF+D"-WOX, \Z
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M<\-]B!%*BR^FZB-7@>"1_[322S/=M--/0\UT!VH\\<0'R$2=M=9;<PUU"T^
MTK788U<Q QBF)%WVV5%/#?;87X<]MM-P*^T'" @4(??6:J.-!]]BTZVWTE]7
M;376@B/>]-]^F]UWXDT'SOC:CU->.=1MQRWXXI9SO3GA57_01..<)QWYYJ2G
M/3K@;B-N-^M+EUWUY$L3GCGJ<KMN^^J%\Z[[WC/P7G4!7,L1_!,ZX ["$\/?
MWCP>@8A1B?/34U^]]==CG[WVVW/?_=ASB.&&]^.37[[Y2[MAU-"6%KWCT6Q3
M7?CLI'^-=]O,-ST"[_-_?;7^H!^.:?\3'M/LAK<!OBY_P4.>TA"(OZ89,&^P
M _]>W-HF/\=)KF^GL^#R,+<T#CYA=@@\WM(<F+41(B^"GYM? WGWP*<M[G0(
M%.$"H6;"%O(.;Y>+G^PPV#]D#/!JM#-<$ .8P=3-CX,ZE!H/0^@X%!ZQA"XL
MX-V*@$#?S1"#3-P?!B-XQ:9QL  >A%_AEHA$#(*0A7C(H@(O.,&UC1!O&^2A
M&9.6QB?64(937)H7>P=#U?6Q<)F#(@X)&+78,3!I$8R=[>HG03S<49%59!HC
M"[D\K3ERC);3WPOUIC\A1LUUR+M?UQC)R?-Q#7K20R4K6^G*5\(REK+$'OC$
M-\M;XC*6Z8M.I?;4OAR]KY04Y%PEZZ8\V_TOD9![0AW_UV@X30[.<'BPV_R*
M"4:J59!JRDS:)XVHM.(ELIM0*V8,1]>V;5K3:<4<(S1+)TVG:9*:&*QD._'P
MPS].;G')W&$"E79.!8(2G'(KIB,%*,V"2E&(Y9R<0,DV3$AB4VE_^Z=!A2C/
M";)NGWHKYD4E.DR*>K2?2VLH/K5(R8=JU&DI59SJ\$#2Q9&T<P_5)-] VD*+
M@J":#WUCWSJ:.M:Q4YL ]:8_A>I,4)+RJ$3%:-Q(VLUZWC-K]=0;X3HIN.*I
M<8C,](3RF@DUIUXRE\^+7OEJ=TUF/M)R4Q5K\0H@SNF=KGEKM9Y/93E7ZJ63
M>W>M)?G>^M-M\O1I$10K82VW_\OU^?*7-PKF%E^8.\L5#Y1,*YY71WI0M%84
M&39UVF!#ZCL[1A2B),RL8._F@M FU9BL6RC:-DM/JCGVF* %JE'%%L])>E:T
M@-4::Z,66:Q-=;-*35I,&TM%UB'TIEA++C>EV5N7CO:;ETRM)&G[NHG65KG3
MQ.U//RM=R5)WNZSK;'=U>U*12G>;;3VC:&.+WN\NE;C.;>E+55?<MH;WL:+-
M7$VSVUR<UC&O420OXZR;S>AJ]ZO'6Z]!W1K6]AXW<P8\K75WV[6['A)X6>6:
M</WZ0?]:4+(&-1[O1!Q+598VNK';L-P8O#4"$]2)T5PB336L0> MT76C#>-L
M:4PU'_]CUIX A%I'$<FTSS$O=DM$\D^7^-S8";%MH!1E2"=7XWS:N,D2U#$#
ME9Q6*K*0<)*E\D\GQV4MNW-V"%W<E6\LXP+G6'FC]?(?W]MC";8MSBK.<H%!
M.4#O)HVOG%5>(E=L4M+IC\5Q->:2AYQFQS&WL&(]K)X4JR/&0E#.TGSK;\=6
M5Y8^^'-5:Z3ABF?(-E:MCC#>Z5G?"=W"6;AIG>:CIH4HSN=*MVHZN&WA;/W.
M$ <0@97=HN%6W4]A?YFE6.9?\'0'[*>96M>R1O"@>XTU<?XPVB_,=N%>B&O1
M.EJU0WXKL.,:;6H;F]1^K/:XI9GNR<(:PQP4\>9TO&E7BUK_I/FVW>;JFT0>
MBMC>OD9J_*YVNG-O\]TG-3-W"YRY9\L7UEW[GW<)!UB!7]O5T#5Q<\N8;'[Z
M;M:9)G&WX:LUA'<-Y:D#M )?*')6HCC%)&:YV#P<RH:G\]RG'J. !TO@NE8R
M=B3';%1;37(U:WR[.BRZ)'786P$?=^:SY>_H>CY)A0\ZS$FW=[.;GM:<&P]_
M; [M$:VN0ZR?%]!")[F>I9[7O8:/R)KN.NI,'>O #KK1'-?Y@R5-6$KWTM+
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M.:(4N1&J]9W2?=U#?0TF"M)L3:)*;:(GHM4H9J(EQ1;>V%O<Q&+41-K2>$
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M@N^WI^HC:+< PZ-N#C'<\*Z]Y7*;T47&-N3P(L!DS&N\O89L,#@8[_-//]I
MV/%(] #_Q$_ GGB4R TQ+ " 2Q/$L$&",,4<D\PRS3P3S3357)/--MU\$\XX
MY9P332$$PG&\L+#3DZ[=V"N2,MX0<&&]T*QBL"D&.0O1OB=*/$X]1QF2#]'2
M)%+T/1#\"XM1"SMZ5"*5K#1()<!:(TBE$D\5[T)%.1/UJ(E@O;103/6B55(G
MR8J2,EX'A DQ E=-]2E0>1LNMP5S+"C332UE:-:0$C*6OQ%UQ TO/J7-4[1E
M&S00VERMC>])G<;E[;)$O97HW 1KG7;2<O\L#EA(5Q,T/VW#'?7*?OW]%^"
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M,>N#3)PBBU;'M9,<3S==-.+3X,8E '@)3'N3XQSI6$<[[JUO"-3C'OG81^<
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M57UU*9MR6]W04J-5+,-5/GW_"%@'*ET/4T^)%5POXE&)-"VS-2B?P#W%-2.
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M?P]PZI*GIN?ACTS-"U^*9!<@?!WP/@5\G^UX5R<!Z:V"59J;!3.HP0V*A6\
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M<A21B0R^0 @ZL>EB,,@<00@4 <.0J4AJ@20QTIA.TA53<B5;4@Q23Q':K\)
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MIX%IM2TS$VH0M$H+U'%@<$")$WUCX3P\\U;?\VQY<CX!M'*6Q59J^%2YEB>
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M'ZV5\6S16H/159D?5QHG*!BO'YTPG?,12R0N Y&0)5TB5ZK4)NM%1_?6WIQ
MH,"0<TW-@?^6-=V2U#E]E(1+0BOM5#6]6@@;83!-V?*QV"#(U@UBUBVXV=LH
MV=48Q00\0LVHUD)GU'!FV:%]R%9-O#:2U36RT(9P Q(0VS)B!@,=T 7MU6(0
M!*Z@VUI]T+\=W ;]U0T]W, ]T%HM 66  0-M"[R T&$M(\AKBU0ID\GQ(+PZ
MGS5\B5N"-!'DBZY4PVX(,R&B)J?XAH#X*H+XS0.I4@+L3Z<#'CK@&4OM+7LX
MAX)-G*Y(8DCH*-C96*T)+_['$=KMH.HE<ZPX8&WDWJ"5W=^\NSY7M(OX/ +*
M-2?<GM9<H@'V&@).GCIK0#:%.2/NG7\UT8QM:#O=E/QYJ-C-VKC_ Y5HG1^9
M?6:?G2"=[3$97>-!2B\@.WGA,511;;);"&@SCLP%UL_'32-<C=Q,+@$7,-VX
M#=!!0 &]/=T^(-T S=M.+@%:OMM8_N0!G=!@SN54#M"#(".'(-#,'<R'=T<^
M+A]E*BG28=X+M1DU_*9IZA+EK>!6H38383/ZRY'QE9")]<8Z?J(C#1-[Y"X)
M5YL\=ZDEN9* VJQ!MSMUB.=7VQ6"#N%6 8N?P$ST[1?S:JAKE$,(J9!&1^=6
MN.C^5JBF;NIQ"DU#B2H.\U/+#!B;[FNV7KWW>-^;!>P)%\"7K>*IY]@=.]+^
M$8I8.L0+_MV@5N'%Z8E/%9]H$IX>^$U[_[*W<MCM^IF^77:=XYF>1%MQW<GA
MI,LK_BV>0(?NLH/AYJV=/QN,^MWA#'[.($Z?"Y'B%J+/UBG?\O$*0J$Z4EU&
MX8GAC^(]X*Z8/,SN0;/M9_+MU#GQRVX@2Z[; FWEQCWELOW5OGWEM@WES?W<
M!"WF,^+<9R[R4W[;)'_F+>_R8!W6;<?CW3R?)+HIP.7=Y16PUQ74PR8@K4%>
M&:JT[WFY$Z3C'O@AE*$LL!@2P?Z,*4OIH7FY63C4G E<&&$6A.8G"E$ 8Z$L
MAG)<_,K>@GWI^P[>-R[89*^8!9*R8Q&C+H>&=-B?_P1<2$JQPIY9<!GCQUY@
M=Q?GQNZBZ3Q$IO].K3CEI=)4IX5Z]A2U5::+OGR^5J[:I@7%Z__XI^_KZ\M1
MH\WZIGH:$[/^YVKFOG(Z[);8O]64$6]:[+B5>8'?]T1$X47MNT'/I^TA^:<^
M-HWO^"7\9*J&IL#_J1_CVCL"\U@-Y6P>T%:N_!N_\C*?\B;__%H=_5T.Y2U?
M_=/?Y"/OT#2/XQOBEW;Q%?0M[F76)CA=_G!CN06+_D"O%E7Q$+=$]&X-HA A
MHG0*\6?1&M14$ IACWH-$'@$#B184*"<)PF?Z#!X<*' *C.>@#+8X@F"(G@L
M?D#6D&!$,*8\@A2I46%"AGY 3!S80<W$B!@%JCP94N"(A2YE;D2&D"+_Q!DV
M#2)4R# B2X\C)?X$^H0C09I,!QYE:-#E0X\("^ Y*C7I0*(H&X;%2I+KTHH7
M,ZJ4.15MP:Y?W0JU>#+ERI]L,[I%JO?C6[-X_/*E&)?@5:]R%2]FW-CQ8\B1
M)4^F7-GR9<:!Q%1JB!AS4JV-!S?]>52AT)8O2[\E:%'F:,$@4)]E:?KDR9U.
M.WJL>UOAUH$\"[K.*+RUVK-"S7INW!LI\^0B#1]_#:(MZ:0J9YM\FM1Y7NM[
ML=,^77)N2>AFIP='#GO]7Z0-;?M&GE9A8=8"H3><(\9-9]4^6VP_I;8;:##C
MFBHOL@0%(FX^WW+KCC?Z?CMN0@>1:]"DZS!S_T,,"P 0T00Q;)#@1!13E$ !
M1,00(Q$58URQQ1<E* ,#%\= T0P7@Z#@1!9=A/'$&W,$DL8A;<11#!UG%/+(
M)XE<4D<?>''1D!MV=+%&&;OT\DLPPQ1S3#)5%$*,0#S"Z;KW)J/*HZA2 X,3
M$+I[CZC5E M*NOSPP#-#K)JJ*C!"]]0O0*BLTR,^@]84C[:J_ Q4OC[QP&G2
M V4S3ZZZ(DVT+TT/?>*$&;K3KJ0VK7K)4^YV*PBA2!V%KZH-#0JL()H&[?//
M3!%8-#$ P?@$JZN.> (XH&RZBE7A9"4()PP):U0L2.'$JZ%.&XK3TOH&@A:9
M98?3+=P+.PK,64%G"O\/OL12M=70.Q,"KT/#W /,T-CH?0M=;AD5\%^  Q9X
M8((+'E@SSE3U%^!3DY+5WH4E+4K4U18F+M]'&Y;67?:BS73A-S.,]N(-+RY4
M640IM"NVYU)6K]*+(096W>T:=.ZA;64>:^7H*#Z/ML1B7E=:2B,>S[O;[JJM
M3P(+ZN\_A6<6N.EW#52WK5K!XIFQDM7B6&17#=IVUH[#YK XW<3M\+(/0QRQ
M1#"#Y/)+N6&4>Y$<)."QQQ^=G+M()J'\>TK!AZP;1<";E'M+QN<N\W'((Y<\
MS#/3M/:VV1#R6+&KD,7V"=2.FNWFA$A8-5E4\27]"=.QVL@7S,T[.774PO+_
MO"[/M5TI=H)@_2I5FM;6F#&R;IMP>)I0TQA"^H"[RK?-)?64)M[!EHOYDS!<
MO75F$\K]*YJ.7TE?H9XWWE7JDTX*^/%=>.G[XZR6F#X,T]_:_.QWPU\A._%E
MN7J,L>M=1H.+ZNC#O:L]JEY#&T]@=*:NVZ@A90:C8 4M>$$,9G Q"%-3M[X&
MF;H "R%"&5Z_*$*NLN$!.OP*&6Q*:!A^<>LI60N9V*YEDDF%+%M\T96>A(*N
MN,2K9?$Y5[>J%4"BZ:YF:3N:0T"E+Y:@T'J!20^^6"B1JCQP@%+CUMJ^)<2?
M\.M27'Q:!]E4*<Q0K8#R0Q 357BZ<C6'6NGJXJ-D_]B1K!W1ADC9(1W[J,?/
MM$U$ ""1B>B&I# =3DI;&H0$+G"E+"E224;R6Y(25SA,+C)P*)*;C^36I,F%
M4I2C%%/E-'A*5%I&)=%+92M=^<K*K-)LL*1E+6UYRX%]$)>[Y&4O:\G!R]5D
M4YJ;Y6,N11^O'%,A#GC+_A(R(=M!$( N#%42[3<QZQ6D<U^QB$TL$@=2 /";
MX13FSWHFS04!ZC8(=.*QSOF_<B90@-9:HO8.",<'.I.)MXKFK:X).O-HL8 5
M B@ZM[8].,(S(1(D(![*&,QT.H25CE'C7]@XM ;I<Z)I 2< %8K-5@'(G4CS
MYA,Z&D^3G#2B A+DVPQ)2O^8QG1RCP3EB1XI!A_)5*<[A9PI??G3@L7$CD E
M:E$!)E2C)E6I2_W7I2*%.Z9&5:I350PPJ7I5@.4QFUCE:E=1^5"O8E"KJ!SK
M6%D*HD$6DJ=K9:N*JM2X+>&MK7.EJP1\&M:K7@I^>.4K+O7:5\ &]I4WXZ)@
M#7O8SU@5L8@MJQL7^UC("@2LD<6,6378V(T&$JTNK6MG/?M9T([RKI0E;6E-
M>UK4IE:UJV6M1Q3;VJEBMIBPI6TO)UM;3CD6EK*M8$L)";?0!E>XPQ7N:'%[
M7.0F5[G+96YS3_M:YT97NM.][729ZUNU$E>[V^6N3(UK7?"&5[SC)6]YRPM=
M\Z;_5[V!K>YZ5XM=X'97OO.E+YB^ZU[\YE>_^^5O?U.)7O\&6,"O;.^ %PO?
ME]97P0N6[WV34M''8"\A:Q/8K41:6,5(6%X8A+" +"P9IQIX??CZ<,!*W-4.
M:W."TSVQB/<+8(^D.#+*Q%1K0QQ4$OLOESJ>VDNV]K&1?JZ@Y"'H=EP2K>*Q
M:K4%CO&*/V,1#+<8-E2]<501S& L9WFX#FYR0QV3JA%N"I4R_AV/G:CD@9'9
M,BT6#0@ZBF&EJIF6;$ZCDP,K9SE[-<]Y=K%[87QA 5U*?!O^%Y]IJ9(WXUA^
MGS$T9:I,'J:D#UBFT9.7"X(3IA!E0L_;:VF9#.A_42_*_V:6)U81'4XX\_+*
M6F9UJ^?*95"O&8TA;66CS6E#"O?8TIBA<X:74L*KVAJ5O;:,L)>*9SL?=L_)
M[G. _QRU.M<8@JENC+&'_>MJ5IC4 K*V8X"=H;9HATX41D@GJJE+MP!G;-/*
M-6D_#>W**J1UH[YHNY7:E6\7==6NYG>_2<EETB7Z,NX2CD50L+NG_!-E_N+)
MK0*.:KYXM&IBUMJ$F#<;&EN(/;<1>'9VAU+MA, WD7K9;-1(KHN)RS=269U4
M+FX>?48JY@VA<18_OE*:5PA9KUMYQV!W&Z;,;N- ?Y;.;Z(^?]X\(<J3C<C5
M]T;ZH+E?OD%6R$=^'(Y#7&4GZ?^XPC?5\EXI\"UL4<7*,^ZIEV<*#$[G6<V/
MWKRW3RSIOF'ZVJ\NJKLWV[0P?OBN%_,MQN33QT]W^T>'G*^R _WL\!'G$P[^
MS%FBW(C<^?E)F,)SHJ-.\^JT?-'A/G6QS'V:3<][:@@-/DWA)'<6T<'R9CV6
MA4O=6[H!/ 2OXQFK/UU!*#4XPF=;,";WG=J*><5>4BQEC#K>]S-'V@<J?Q_&
M\U[YD!<IK2:/^<Z+[/FG+]B^_?U]\)/)P6+D/F7:)+J2A+#H4+Q+Z.!E12..
M\>A(EO;NC3Y[^E>E]M,^>H?D[S C:J&5F)YS,Z )P0G9(Z:*"QL@VA</<L#\
M<XA.DY3_"52Q^+BB^KNC3_F)/]*A.3HBH:LCHMD_EOF)*OJA ,0B"") FPB-
MOW.LG!G 1$%!_RN_V:M!I,! _7O )Q([4)D4J%*[DB!!Z5G!&42/E"'!;3G!
M(4Q!K,B5(Y1 O8,M ",_OU,,WPD\!@(:*7RP)'1"FP-"[XE"#>P=U[%!,X0F
MQ^I %<0AM&O#$&S '(3!&V+"_O/!,&1!BFNG[!/"*N((UR.H#U2)'MK#1,$(
MZ) #80DRU3-"(9P_L\E"]4NE K/"X:LV9HLX0<0:[G-!.<JA-B1"243#-'05
M!=RX-SQ#4,S LW*;WTJP\(M%6303-"D:K^@V(J,Z<;$XF-&0_[1ACI?Q%\_0
ML,F[M:-8&V+,M>_@PL-@MC81&BC*$_-PP3Q:'8V#.JFIJ&3,B/G8CFXT1)]A
M1NH8JJWC(]TBF7-$#J&3LV7$QI]YQO;8PB"2")SCINS3F?>@FGP,$'A$Q$Q\
M(&J:C7G<Q+60QV9BMG:TPWXLR&BTOT6;PL5"KWV\0KGP1,5XH&^TP(H)FGCL
MD!="BVVD-2&[OZT"-[09&77,L84;OH1TF?>SF([TP51[GG +E<%01)$(1#C3
MB;WX(&A$FP(PB\' 1WJL$ GYO0IJKXF\1,8XOFUK(PS)R-Q"28P(R<8BJ-M)
MQZ-4&W+\%^^;1;",Q?M:2EY[O3AJ(O^3= B&:$3-(TMT6R,Q.T;Q\$GUB1.R
MM)^06$@D:B#_00RDTAV0:<.*TD:S'(H?TQJ0:D:DT,N1%(MMZ9JM',=S6HY,
MO!FE,4&7M F]%"@^5#+++,%2PPZRW"*-%$?V\,>& L@M_,BE\3+!BX_/7,+,
MY!.8K(Z&-,S$A,C'DDBFR41ORS9V8TB9W!EL L9>M,V, <Z!+*P\6C<Z$LFT
MA$QN5$F1@+#8K,/9-,VT%"@I>I61TIA&9#V:29U=@[*B8R440D">;!6?"#L!
MHLO, C[_L,72!!BGK+>]T"JRD#WIA,_?<TX]DD[H/!N#^<JP/-!^&[_X(T7(
M0+<&T4$YH1/_7J3!1_F_&"+"6S/#"YR\+]H50K/$KX#0O61&"V.+7U&*^ML6
M.0PC'F11+QJ7A *;[JR5%0)#%/4*7F%#54S%0MR\%=5.7K%#$>2AT 2:&74L
M,"I2&%I0HP'1(:6C'XT-C".T@-R4)7W1A#/((=I([]Q2<Q)1G3G2^-3-L*I"
M)F5*I(F8,!M/SSNA& VI&F6_(F5-%[4CP*.A-MPC#OQ #US%'CVG'TU2=_11
M&QW1]_BCCP&/\GD)4C&5 K2TB(B6_U,Y3W&)1:R*8@DR0W5 +,4CW<J@2CS3
M@+E/0X1*5Q'3V=+1'>S4 252P-Q3/P44'J4@ T506]4R+KLFALJT_T]=# ?5
M+:\;*('T'UU-F7]BQ1;KHV-]JGL*E&)U3:4[/(SDL2!4F GLII*XIMG0UDU9
M5M.#'OT9O/S)"HT+UC1=)S@:I\93J:63'>H$LHA"J$#I)V*-5J9K2(V:)7FU
MN=O\J%WUN @R5GOM5J6;TMM@IAXDPZ/Q5B5EC6C:5\1T)]$#.2W%3/I!2C+M
M*QA[5EX=TPZJD&3R#82U6'"-6'4;6/=\1&N*UD"AT?>QQY)BU\-35Y0*P8]"
M#8AMIZV8V(CB3#X\'Y5EF;HC3T%TIQ&0GXS+30@:-(^L6'@]J%Z](";CV 4L
M-M]\)UQ)/@S)5Z21V6UE66;=G&TB*9&@V?]X-2ERJD>!J=5;;5L%@[6,!2Q9
M,C#>BEN[O=OH>C:\58RZW=OH>K?6LJP,ZML,8ENW/=SN@EN_Q:J_'##"75S(
MC=S2TEO)W46D%-S*32W 92W,O:#'O2##15S1W;):S-RN^BL7^US375W6Q2K*
M75W5;5W5VMS5ZEP+BEU:W:Q7'%W>3=S2E5W@#5[A'5X_VPSB/=[QHEWD3:70
M[5WGI2O%75[IG5[JK5Z\>EWKS5[*4E[MS5U7S*[G#=_/BM[N+5_S/5_TK2#L
M35_VY2KN;=]63*OX$E_Z?;7?A5_\S5_]W5_7,EY8*KS:>C1M\R%P_ QBBPQB
MG+"NO" V.^#*>$O_72.C^:PU<=THY+,W%VO>^MU@42)?_OU@$ YAXEU?@1$T
M]-D=-)4+7-2@4Z-(!-XV1KM:@<DW6UKA+RO,@H&P]PVUE>B?8LS00US@#-9=
M\.5@(XXI#\YA'_-8P>JPYV'B>X-A'%N82S&0)\98[>R7O"Q*@L)@T,N\&WY(
M;I-AR1#/7"S977)@R6B3*J:X*R8>@DIA61-C62M:DI-BR5A/Z27A0GO31.UC
M%YXS;*-C\\-CJPUDS*#A6K+AQH#@4<W$'8[A&K-(N+06+S8P#3YB31Z3)"88
MK<!0RNJP3X[:JU+C?UF/2VFW4;;@_$CEKE1D^TB,J[ADBRK@,4;D%PPZ_U*#
M0M)"904FUP( 9;*Q0"@VJE096U/&1$(V71A+.\P09EP;3JB[N\(S5\0SN])S
M9I-XO$^5O+7!/NC3OI[;/(=#)L_3Q2\VBGJENX B/=U3(C'K/>I+VB#+O?L1
M5Y R"[?CV795.[93VB1"48^BYZS,NH9B,FW6-=F[X/R</AB-NOS*Y$V>:"^!
M6V6JP,D@CK%5&)1@#M;K#::XZ(\=0\X1UZ_%"&62Y<$K .M4BXTNFV.R)XZ(
MZ;#YZ' &O:K;0F;$GV$E9)$.XI0N,W/\89-\:?K$(0R&9<GT" \P&YZV4A[[
MZ; +:@OTGOUXZN/0 9#..<]IL?7 :DB\-$TUO?]*?5DSW%D=4R:KD>JCK@M[
MTVBS!MCA8^O9JT>UANKMH&N]H.JC3@N9L#"P3B"^=@M:SEPSC<#+R,+%>"!*
MKL\G/2)>!A3/ 4_=&L6&.D5)L:=8=<-ACL,6#>L_'E1 +=3(EE)P!+9)!&W^
M8QD][,("04(B@C\Y96V%'2@N$D6L4,(;<E*/"%7$#AA$':BBY41&:6S]DFB*
M3NX4<;!9-KZ7*&PMK#16D<NX@]5->V[GKH_F%I5VBVSTDR9=J8^CZ(YCDII
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M_RP=UBAZTZ\QC$S/N:B$8;:\T397@X=DRYA(]:<P3A2L/TCW&-M  %A?]?P
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M<)\AJOX;&O7P!_?!GW@<\ASM=P@?[Y-JS=IECOYJ,>IMH4Q:5WU,B0O\OR&
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M.]B#/[B?XA>$1UBU()B$P9>\+CB#5[B3-OB$7QB&8UB&^4.$9]B& \N$;YA
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MR&W<S"O;T*L[R?L<TS.]O9]<T^U;RI>;RB'9RB.=(/2<KQ,\SM/: W0<#_P
M!%)]SQU\PRW\"4P=#VC]"1:=UB>=K%V=RUU](!8<V 4BS7<=QW,=R]T<TM$:
MU;N\P!V=U"F\V=5ZU=4:UW6=('B=K8U<(&"]K(V]K'V]"(;]QLE]PW/<PJ&]
MQ/.<Q,\\V[^](+!](+2=U ?"UM?=U/F\K+E=(.[]S0?"V_^]V[L\PM^]X.V]
MW=T=X=4ZP74@V3$<W,V:WW7@SL6]K)==X06"WO_'FM9M_=HSOM83OL)+/>$M
MGJR7'=T'0MW%W=S'NN5/GMUO/=X_'N0W'@_XO0 J/>4% MJ?G=4Y_@ELWN5!
MP,W9.N)EW.$)(N#%G,CY/>"!?M[;&N.//<X;_N%KOM=?G>!A7L&;WL8UWM"/
M7LV1/=AK^](['>W3WKHY7>W?^]-5.-0#>=3#G>C9/,C]W:YY7.C1VN1C_<83
MW-:G_>9M',/OGL2#/-6'G<)Q_M]3?<L)_O';7-TO7M9)W<RGGMF?(,[UOM )
MG^OSW<&?GNL1W<@=W?#]/O&)/M<%/N@;G^"3?=(1G^!?//('7_,AW_-=7_?-
M&MCMWL%!'_A%/NM7W^__0?\)2+_1=3S(D?_X=;SV:Q_PVUWPHY^L!?_8FY_1
M;W_W97^L>9S8A][;E_WYX?SU0[[ZM=_V,9SZ95STUW_L4S_\*W_L!8+"N;_5
M57_QO[[U;3_5:3_WTQ\@\ CLH.8)@B(#"QX46&7&DP_(!(YX0A&4P(MX6E!\
MHH.APX5XY'#$Z <$1(PH\33<^*1 RHL$#2+$$Q.DQH<1\4P\>5%DQX9@3'G$
M2;,@SYHSD;X<:C%E3)<9*?)4Z3#HT(4[<PKT2=4J5:(Z-S956E2FP)M3EZI=
MR[:M6Y2!Q%1Z2[>NW;MX\^K=R[>OW[^  PL>3+CPX#EBW!A>S+BQX\=ZW8BQ
M_P"@L@DQ-B1HWLRYL^?/H$.+'DVZM.G3J%.K7LTZM! Q@>JN;-J7Z]N2()E*
MI-AQ:<RQ!7MCS(JGI%>!)9_0_FKQ=TJ-)S7F3KF2I77E'H\OQ8W0=E[G985?
M)/[2N]/@*8D;%WHQ^?+99\T.)PI4*'B,T"."OW\QOUOX7;%7GVP.-65>2@=B
MQ%]\)TTTTE(.BK>6=#.5M1R#R,0DH7O(@3 =? M&U2!O:MT7X5LG;N=AA<S%
M-UU8)ZU'$@C8703@@!;"5!!P->*'DX8H >CCB\3A2)!V;8G$DE<A^D<A1MX5
M.8-7">K88W]@4>?0=2S1]F1"#\YW4I3T36D?>AB!N/_C<T1]"1EA<<WUYIQT
MUFGGG7CFJ>>>>B&F&)^ !BHH8))19AEFK26JZ**,-NKHHXJ^%IN*7%ZY%WEM
M<9=F@5!>!U6.+:*DJ:;M@: =?-55NI!_2PE9(IIJ$8?I7>"YVN&+NK7*J:@K
M%M=KJ:?NRFJI"PV8*I<+U;JEJBQV6&E3..+X4G)<6F3KII9B6ZE\(7F*DI(L
M?8K2L,=>=Y"MX)&J6[G6Y0;N1I\N^"Y%XB+H[:TL C@LOKY.)Z.-NQJY)IC0
M+HML$>@.[&-:_<ZD:95T)?>3P>8BM.^ I!J[ZTOLLH1KKFR1NS&Q"&'\J\:6
M.M?Q1JMF.2A=<;XL\\PTUVS_\\TW^XGSSCS?66AE %R6&:1$%VWTT4A#*NE+
M3_&:[7>P!NE0;^KZ^G1/1.T7]6XQ_MIAL-@!.:'+4E]=]H7S@22VEF&>5^/:
MXY&-M80BN00WUQ%5_6^N;N(=8'AL:=WV6DW/6&.T9C)=4+T<=DMW2UL-7C?@
M=XG$<*>7#WLW2G<#J#>-S6W]EN7Z*;P4Z:,3]7F-?<.8M]>^@ETPDPH++B'G
M6U_;.J83%:!1O>7)';G=HH]+-FXN*(SC@9-OWM:U+VDN.GG(*Y]XYYPZO[!6
M/6,4<_?@AR_^^.2_K'/YZ*?_UL^'#IWT^_#'+[_12[O-4ZIH[Z5D;M32MA)(
M#JJ1_X-H(S$P"6<E7DD.2#XGNZ$<1TE-V=?9Z**DJ<0$<M^B"/]H9#;*?26!
M-/K84$Y"%@2R1X$.@]W>0G63!_UO)HA[P@,K8D" R9 ]W4J947*"O^P(*''V
MX^&R"I8UA<#0(20TH@-Q",'=]*B 87DBC6XG(NZ9$&MO4V(4#_>1F020B#,4
M( V=U9NU#;!4@W,B :=X%2^*)3XD^LH"56@J'(9*8&%:VQ4CQT7Y?)%-<7RA
M@@K"K;7LCT4.NE]5F#A&"6Y1/#%,HGSVF,/\@6QL:=DC"N<31Q^VT8E]#&,$
MA=>S[ZGOE*A,I2I7>;Y5NI)\[ L:HN9'RUK:\I:@J=^T./](%/*@CB_SHJ+5
M;NBJ%H[12EEZUX;HV$!.:I!%CK2A)=<2P$ZJ)9AON>!4E)E-0@J/FS/R5QVQ
M-4J(@*M>T@)E(<N2I6J*<)B]+)-7TNDTJ40$4Q>46SXOM\5U1J5+@'SC4J+I
MSF;QL27\H590;%70@!X33& Q9@?_*5##$5-8. D@XYAIQQL!D9V2;*?'#)I#
MCC0IH_#2U43M-5((M11+_/RE)Y$IO(:N!7ILBBE+A"G3OW6*-PNR*88PQSV;
MF?*52$VJ4I=JIU8R]:DRBZ70<$G5JEKU:+J$JE:W^I=H<O6KA#,=6,?ZDHD(
MDZQHW=E1T\K6MKJU9TY]JUS](M7_65[UKGC-ZVFR.M>^+M6K?GUJB *;5'"=
ME;"(A<Q:ZU1-ZTR3+QIY;,VT6=3!( Y)?HDLP# KF'D!%(W^Y.,\*78=))5$
M/(W=Z5SC>J?&W?2CO'IG]R@+R\D ;:IZS:UN=\O7Q/KVM\ -KG"'2URUR@5/
M-T$;60 S6)S5;5:6A2UAFEN8E=PN)CPQSB<P:+PMC#-4;B$( !^*I322E;5T
MJJ9D?9J2JI'ON:3$65W=M]OZVA>7O2VN?O?+W_[Z][_^72Q-;QB8UF'$ UJI
MFJNJ>9S&HC9<L2T"M6HTX?Q5LUX:T4$+\T>APFTO@&G)#XBM",1TYA-7^22P
M.D="SPM'_UB]NUQI['@@UH8@P!/?Q6GTQ,A/ \+-P\-K&(S3 V$?:;BB<T(O
M1"G"V;UT6*P<DR[)XG/D,3+8CCN&R(C+6F0L5?EJ3^8N3)&QY3&7^3'SO:^:
MURR__ +XS7".LYSG3&?T"1B*'\2R7B9W&]CI2\5149OU5"S(89;1FU ABZ*U
MB);* NN'@VLA5 HMZ4_Z-)*E PN>]WB?&(Y6/M3J3:&U12^UK*=J<@C*OW0L
MM9.P.M 2]MH?^15J2R]:/HW.$WHWO<CI0EE+3295KN-S' .7%X.%OK5-[+F6
M54_->*66XTPJ+6TTV[9];,ZVMHGFYCI[^]O@#K>XQ\T7 :MTO?^I.VR$R>G$
ML]J.R%W3CFM;=-+HA/:2\]Y=F]8II=%2R;QL 5"GKS<]U7WWDL%;$@YEU#LO
MQP[2VVK;"/RMYW4WG"HW-DFFF[)"-67+2?=^DY*C+&-:_;IL$<=U(5/T%GU#
MI-X1,;8T#;<<E\><W_$-3)JWS?.>LZ;;Y YZ7N308Z$;_>A(9ZJY)^S8OT#7
MU'X>F6?C-;!KC8JC[%[9,ZOH&V]RJ=C'ZY4$-759H;R:Z9\=N%6LWBL%CRQ3
M;'QXCAH2;TBCNR14!WC<DF@5D5B$*Q=O6-9)VU+ 0D;):$<R<T^^J6#_RI%3
MQV11N:-ULP VQ:7%X=C%'G;9$NK:LJ3_K\]'3_I<PF:@.>]+Y5-O%WJBC[IH
ME:A ":*#"FJE@KXH>J!<GR=C]IBVBRG[8#0[T^I*F5^. 8_A ^/>I#L?+L?%
MG9BMAN[P%N\K5*-C!U'W;I2H!^LSU]Z83_=-E1-IW^=W=8F!R#S( 9GZ!-OL
MF=+X_0^]O:>=@LJ_J@?"3Z-;#O9G-A.Q01\0 !J'<98P QL4@*&C=T.E:XGA
M-AM5<G8!>\6W;ES'%OB')>F7(=<W?N2G4\O6@;#F?:Q'5Z"'6Z6W@BPH 6ZV
M?'S!>]VB>VQE@6 U*]95%#Q!=,A0$K3!@\7%9X;4$D\7&#*X>!3X%S+8?(6A
M?"?H%TSX?,^W_UC8)42*!TQ;YRP]4FBS=D9D5$-+Y"QS)$[-1$E-E('&(T)5
M2%&BUD5PY$)N>&GK5T1FL89?,49Z-(<@!&I1ERV'Q$G9=7 !)!S.ME(9EG 6
M1$C XR -AF1N%TJ,Q#I/N!BL98<]-!@VN(2/YS)>:#5GU4)M.$F]QD?EY&@E
MJ#C[%DAQ"(J6UA@[UX*PZ',OB%+,!A@RJ&\IA7S2U&)=]F.+DT' ,T@*%TY%
M,&3"2"^PEV+:(6(;$6*TZ#(9MF%QDXN"QV[J%(QTT7 $\2D\. *Y,0(TJ(L@
MXV)&)HW]%"Q(0HXD8XQMH8[]=&]A!CS,6(L8<F9RJ!TG9E#*B$,.QO]>U_AB
MGP5L%5>-2P9H0A:0-%4 3JAES>AH[NA,TZ<N*Q&.4NAM2\=+([*#DWA-UB%,
M"F4*Q=1TQ[A-JD6,,]),TYB%#WB2 SD4+I$?YV0\YD2-,V5BWL0P$Y:1.4%9
M] 1.4S9SY/=2CT940WF'$:>0:J![_:A2XO)^CW@A0H6&=X)X&'E/8+&!)K=2
MFKALF2.2:@&3- F1TQ%-*\0V+XD3,;D]:0D9KQB+;IEMLZB*(==Z4G9!M*%L
M"#$K7(%'@F86ZC)K!.DT!S2*M59M7\$3@"F8-N05U$9IN>B86;)'@J27(X&7
M=S$15K&-/0$1/KB9I@AOW,,5EOE/4Z$18 ?_$IX&:7,DE[(EF7'H.,V68\_F
M(]$&F<@6A\)WF)D6B&'":=;S:9^VFG#H3UN90KU)F!P4BJB)1#DQ:ZQHF*XI
MBH06AU<W?15I=.9VG7=A>#"HG8DU<G+5G7/"G1LY&&WYENAI7[-(@JI'>"H)
M*ML#FWXS(# 7%I.F@#@F2=4'E!V7/;GS=@&'421H<Z?H07L7$63R<E FGO]$
M==RHD0:A"A09.<*1%?79-RPGD ;J-_UI-IOC2WKG*OF&<_9&@KD),:^515M(
M</1G<"AI0RG7FKO2H0TH(7_6@1_Z(P77-0@P#-;DG=@9?4"J%^0YH4/:5^#Y
M5@P*&47ZF8YQGND9_Z5Z-8LX"3MZ89,&67G%DC@9DSA:BA!'(A1^!YN!1RG5
M(HZH\G;4E7B-U'D6XZ9HR'9;:A5DYY[OR9$.:(1<VBM?*I4'18TH@S97QX!J
M(:<S 3&89QU@5Z4MPZ@ELWYK!Z#U=!T\XC]>"J"#FB\ 6IR@1:EHRBD)(XF.
M:JB&.DQ1(*E'"F[9F:JLFG1)VJH] Z52.JM6M9[-4H1WX7HWD7?JUB_)LZ*9
M^8&E4H ':&,)^$Y."3J?&C;_^33)*HD#2J(WEX@M&H@(\*L\TJLJU62&43TJ
MJFXPB#KTN:.O0ZA=5ZTY 3%8*1(C>*OHYZ[J1W$4"HQE,8&5*G\;ZCJ!>?\M
MG/JL'->'-3I!!8HW.:J@Z"IX[P>K=;:J"MNPX?:J#FLSLDJK%&M+<3F<GD<7
MO#>15BA*S@1)>AB)R\&(_'B%PJA( O64EI:85H*R;<J:T[81RAFSF82<*R>S
MV.*QL6*0;S*(.2NR*QE%:P2'P'E"(91"YKJM1LLM52)S:_B<MCFS-3F'DI0L
M.S04> @KJ2F&2*NIV=*O5VN4_VJN7"A04(N;-KN<*K9)!#F )!6Q_\6P<#NW
M< :Q=/LR$UNQ>AL_5$IF83F#3EJHQU<6VA&56%.SZ2B4-M24OPAW#:FO*OM3
M)L5X.6F5]C:3T39F:QFT6/2CA^N0BAMCVX*-G57_4XKK2!+U'M+ED\OZ?R79
M*;=3EF5SEI@[?6"9N5.+CS<Y>56IKR"%##WYNJVKH;NT08];?UY[(8:UD'Z+
MNY(+<*P;F,EUMV\FM]1[O<5EM]C+)WF[M]Z+5:>WO9F5<TLJOH/2I.:;OD,J
M8.6;%ZEELN.[GX,"?(:1FP4&K"WY%Y[EB!PD0DKR:1%G6B#P8)6BK5N%7NU+
ME]>A>YR:/O0;/MW[O1+\*$"GOFV!OA;<,QB<P1R,=.Q;GMM)7F61L17(>#8#
M7T:*%T?X%S:HIVEDA]IEG5'A7?Y'%^+E1D]S$P;\5 @,PG6Q0FXKN(Y'PLY%
MA#X,*!$\P4H<*>';P4[\_\10',7B\\$,28_C^TX(]I.7=&4I:4T/R1T5IH5/
M\Y#1:++QF%/-"XW/B+@_I+LLHX]>UXBJQ8MAR1WLB$9W9RHT9BDVAF,UW'(\
M]ID:XHO3-SEVC)!=C&$<88YTTL-5?,0JLHPAU\!E;&7#*'GVF,C&\V66=,8R
MF<;.^,@IW!=)O,2FK!H5+,6JO,JLW,J,\<$PJ[\RK"+F:IJ:)Q\#-YU\&$?Y
ME&A:-)K#MDN?)B&-N8J/B;;RJIMEP9N#J6)J!VG!:9P8:U#'0KJG!CNI9@J%
M6'UT%Q&O1B%_65'5.<U@TI?+!LE_T<.Q#!BI)5F43(^VS(%O2U'WB<N_S&A6
MW/]>LAEIQZQRM?F:C%'*ISS0I9'*KGS0")W0"JT6'\R>6+C#D9NATI>MH"EW
M>,QN%SK)(S.BT6JBD,H>*"JX*FJIP7JP-*J!BKIPXQ1XAUB($8=:R0QU6'&;
M&:>?7]-1_OEQ[ZHG/>S0>\&QSE)TJV=^B.2Y8X.C"[K3(KT<' VO-^?3AB'0
M!#W5IC<I"WW56)W5"4W%O$O$;(&K^IRT)46-RI(MF<J2@Q=QC6J*B7K)?JHI
MFS>G;6QVJ-JI(OG,X#5ED=MG#R(C*C,#=8=P*L*K7UU$?8<=@,==*MNG"2P8
MCMS5\ZRQ %JF4C/$-%M9D?>5;LK8\=76&[&HD/W65EK_&%)-U::]&0:MU:J]
MVJP]MPWMU'ZA/3D8F/-F+S:=K\B+UN$GK'[ZN<'3KB98HK!]HI+C?HU[T? Y
MKB8-L!G48WRV?QZ2//UG=VX!@,F[LP1H@.J' ,=:(2HK?IQ;)ST-VS$XV;/L
MCR;9V[9MBC8'WNH=.2(8LQU-W@&=@G85&C[ "V*PW_S-WV/ &0J "/N="$83
MX -^VE65VHWQP-I)?)K]N'-BOVPBOVW5V,.7A*@WRF^QPDHXN*V]T+!,SH#Q
MAUIHJ7XD4)T(17FXMD<KCB>=9UA4BCNFAE=[MOXLXKD)U$IAB4,$AG+(XGPH
MUGPT'8F4$WOCLS<MV&Q"1;:'_TR+R&0E^U"1:X9MJN&'$8$!);50V.)6\T[O
MG!8I'G<[MLY4+JKL?6]/B[.&:>->S1<17 88L-^&< .;80;\/0B;8>!B0.!%
MH^=\CN"WI.",@<*!:W06*(1U(N'"2.%L9>&!T<(A@\Y[PN$??M!<K5'K71L=
M::8+-3*I*WW))+RT?7!YW4]C*3>RBRVTBPR;6T6M+N'[Q+O'"Q8\N;JBOM<L
M]<:\HATRY=)'21!*N>E,*8P;)>11Z>CIC.6?C.G-7>BO(NI19MGA_>F2U^I=
M?.K\E.J+Z^IA>;OG3=KV+7J><0C\/>>CH>=L$.?]_><28.?][=^<0>[O?@8"
MON>;D?_?[[[?>*X9[K[O$B#O]JX9%W#@@.X:38R*=PH8GNPV"9^/7/:WYZAG
M7+QCG*S)##^Y%,;<$!F,$_^.5-18W]AE5,;(%Y^E'_WP:OZ/)2]O*Q+&\#1-
M8,Q+_VJR7]SR,B_&-;?&H-OMBXSB;@V1$B?R&0[*.^^\T6ZT!W''RP[A%[B/
M%_\Q#UGIK&J]$;O!4@]7RHY8R$X85D\G2>SN[V[NG:'G 3_P8A $%"#P!-_N
M^XWV_'[GF@'G_,WG &_N^+[?_XWO;G_W8F#N<K\(.5#P!F_592-)5AZ;PUSX
MNVF%AK^3]ZQRIQFSD0](U&K.1R0?X#*VUSW"28'/DP^?Y-?_S-$,1[K':],9
MTQ-M)9;_A6%H:$OFRZ%5F+U<SIUOS[O\(+//^6^HY< ,SX!F8+D\^JBWSJ-Y
M]%JHY0%5S\NYAZ(/:8U/^]!_]:E*]0[;]=*?,UE/6%M_X;JW_9$1[J=A]OG^
MYWZ^&7(O!O_M&63O]N5O_NI.X'KN[VK?]W0N[WA.[D$0 W'^WV:?_H+_&0 A
M1$P@/ 4-%I3S1,=!A@T=/FQ89<834 ?]@*!X,.%"B!LA=E"3D6&+)Q^0X1GQ
M1"'$E"LA&B2)H(A!D"(/DC19DZ/!BR(ORCPH,6/-BB-+GFRYLR'1EW@\XM'9
M,*5)/#%G-G4HM*A$,*8*<O7JD"G4_Y!%;QZ%J+7@Q:X6,9K%H[8AV[!KWP:=
M6''L6:ITW=J,F[>@5893D>V%B9:PP:18R8J,6ABMP\6,CR(>/#GBC+9X_!J4
MV[!R0<.!.S^4^U1L6=&:';^&'5OV;-JU;=_&G5OW;MZ]?1<,)*;2;^+%C1]'
MGESY<N;-G3N?(\;-<^K5K5]_[4:,!0#=38BQ(4'\>/+ES9L1DSZ1> 6(U(\O
M@R']&/&'TJ</0L&^F/P2VK\?[S\QUA-P/?+0$V.1',2[@#\*&C3DA@8'B4^,
M",W#,$,--^2P0P\_!'%#@0C:###B:E(I114["ZU$N!@22D49@4)(QB<*8"@A
M&7%LC:JO)O^R,4696GRLJ)^N^C&C&(-\@D:G;.2QR*:>(M(S$(#"Z:2F>@IR
M*\[" NNAL98,DD8N;33R2B2M/"TP$^URDLVZW*R(3!N!.M*M-N7*DJ$C[9QQ
MICYSA'(UD:K,DS+7K!P22";CQ*NS1)-\,3$?>5+3M+K.E+%.P5!SM,PUL2.U
M5%-/1375AX(;3E577X4U5EEGI;6AZ*:K-5==J]...^_ V] '7M)3L#P!!V'/
MO0'ADT\,^BIT=CP$^Q,VO0O%0W!9"1I,<,%DTT-6O K9D(\^^X)PQ<$0UV6W
M77??+6_$AU2K,<K<$KI4HR:OHO=)'OM-",?(9,-72X<*-NK2@0W_58I..-?L
M2:^0&GX-8<P:>FIATA1;E*&:[+7RT"]_;/.@L33V."20(WY8SSFK9!1B$/84
M#&4_,\649I%&0^FRB9L:]"6$36;M,8I+4Q12PVQN*LR8\7HS,Z71"O/CFT4"
M^$:C=^6Z:Z^_5HY5L,<FNVRSSR[N5K379MN@7KL#X+OP@AWV/KOON[9 9N?S
M3]EBL^VO[[OO-K#:P<$MCUL+;Y# <#'"A3=RR2=_5]ZL)J*J)DAMXYFFD*@2
M*O.0: S]),VO$NHT'8MJR:R>.&H=4Y?X,MA-U54JZO2-<4^2QI9$?N)VD6*W
MRR6F#5(M];!ZHC%H0WU<TDL61V88M(F$_Y=XLNA;SOGE3V^.\S-*D\2>>[MT
M+HHDE3@2BO3KZUH]LWR)#YGB@94O?O/$UN\=]?>1YQVH)(6S\2F*?VYR7UMJ
M CU'>0DMNK,=_ +8-@I6T(+,$=L%-;A!#G80.M+Q8 AA];9?S:U# KI/L<BC
M-W$UBSXMO ^RN'6MQM7M<=L"4("4U2T,L5 "^U$AY80X1"+&:R O0=&BAA8;
M\5U.:P5)8KZ@&!*52'%W*MF<^E)4*2U.,&&ULXR01E4CE10 ,5SJ"I%^MZ_6
MJ.A%*+)BC2BFHP-:"HP..1-52N,TIQE*,VN$5!Z1@I9)R0EJE7I:]PXI&3&Z
M)7PS\][.CO([D/^%$8MK<EYFW/@1*EZ*CK.#2)8H^1! CA%&U"LDS*IR%#J"
MK(^"[)G"J-BQGC52A+?$Y2TS>)TU=JHX)$%DK>!X1]_PD7J] :;U2O:;3_I2
M=FP\F$JFQZ04E>PB2NFEBBB62X:HK50L:]HQP6=*KPUS;"2,&["*N$YVMM.=
M[XR<Y;C9M8O-TY[WS&4F\;E/?O83-KNDCOHJ!4'>U+-6 4-:<?I8'(,J="+V
M^YR6V/*))QIE"Y LH&- XCLO[F^;\_0F+S<9SF6:CVP(I66NT"DW>+;4I2^%
M*1'EZ<]8-92F-\4IU_294Y[V5)?"X:0M>=,Y@WC 8*G\7BVE69=>8E/_12M3
MTYG2M$6'K!%D)-&!%A%I%:M]\7?Y$F6*\F7,-B5Q<TD,'E-EM)"%*K6B#ULC
M(L&YI9GQH&C60X G,.JPUR0SEL2<HD(6UE4 XNA(<:WJ4XV25:I2)Z1+F:7^
M<,/5NZ9%G(Z\"E:U>L6T FV28B6F51>[V:05@;!V_&KMPEI%P!9GI>J,:6QE
M.UO:BF>F/L5M;G6[6][VUK=D ZCU'AA1W@0,-DB5Y&D6LQ?\(? J7.)($GD$
M0>J.+K.LA<AGA-(P+?*H?=<M8_](!B;JE>XQ/GJ=<#O#W/+^S[G%<\EW2Y2B
M2G:OD'+HBG:3^A*)@&Z_K9')I'[GNDQ!5[R/_Z$1!-47Q^8\5KBB2VEN;#K>
MAR1JP08CB7*A:< GRA?!5U$P=K.[U^T:);SO7>6)/9R<UYJPMB^&<8PI=]O?
MUMC&-\9QCG6\8X<$5X[(Z==+D,NZ.D(6,C^33%_V6CRXJ.5B?2)J1D,&%YZ5
MILI4:V]G@HP5N;!7@4@^2&F:J$H KFA3&$U)E+!J2#=1$Y0CF%Y),=LS[\X@
MKR" <)K0)Z4OKE*R#08AQD"9G FWV<W-VW M/_J0*^>DLO([292E/%<_C\K*
MB?ZK<EHL8TYWVM,>HC&/13UJ4I?:U*<VFX_)O)N$TC5.+6IF1<?TWSP5<LR"
M 92*L)12M-I(PU+,4_\F\T16KZPZ9%T*K%G"A*@"$Y"OKTFO(9G2WY/H-VIS
M 4&4CK<QT;4E(17Q2)HQ]6I<A^I.@HHP<QS\;.44NJWCOJX58UU?.XXSUXW<
M:6"I^6LP!GM1A33.IC\]<()[.M2H1GC"%;YPAC<\-SY^4L.,NQNFE3B13!;:
M<(\\Z$S;>LD.V_8J&;Q$?2%Z:E1I]$F(_6-]"4QE5\O=7:L&9LLHF=PF(GG+
MS[>\*[E #0.<9C!S='.AI\1)%_E  /"L<CM;PLY(&O+67I)O0..*4!)_:V_<
M?5EX0QHK.4_,R0]#<T4Q^$EQ3(C)+<TQL6MZ.W!C:<'E/O?9'MSA=\=[WO7_
MOG<;0]R\!-V-CHZ.$9MX>,"[([#QP-Q<YCW7V;<&7OE$3LPH+S#2*6+?1!!]
M0 ^OW$T0!HKEDQ3 ^[6WLR$SD[.K)/@UM02]2_[=3JPM],1L4T>R/'&8EVI)
MN$0]@F5.7[J7L^[/F\ZZ#'WTY>1L8=?0+]H<SCPTF_LD23*X\L358O0W'U_-
MD_,W J=[^,7O3KL;BO:QJ5)+TFAN466<2;TGO&1U-$TWRQE3B^:L,W_C5UW=
M&_-2H::/RJ;&FKIK\PV *ZCD2XY8(\#C>+??\+\B<RC[XS.\*S0NXSKB0,#F
MN$ +@CA]4R+AJYBUJC#"6S_ Z"(3,2<RDD"/VS/=_Q.JR<,V"A0*',F25OHB
M'(P4\BJK60(VPD,+I!FFMOJDAO&]:-*U46FB);(V-[L1D# [M^(XX;*7T[HX
M=G.K.*$Z=0LT/PK!*(2-K5L^G-&G%#R_&Z0O4DI"VL&CCRL1&V2E-*0='60.
M\!N_.\1#R2D_(SL_V&B1EI"L)N*OAS*RUP,#BJHODKBHH+.-C?(^@3*R/ZN-
M#D05F"$L^CD+4(+$E,$THC' WMA W:!$W; X3P3#_ONOQZ WYQC%46M%4@G%
MY7C%M?E OINL=-M"6_PMXL.I7 PH7!3!X[##/"3&8OR0\I.N672BX.M$EX&V
MN\ *MK K$Y&(.V/$VN _ /_S/J/J.N&"BS4ZC::"P=Q[&*F"KZ@1K;-@K(Y2
M)<)H-4[D"$GC1C74IG',.I8P,\S2HF5"*WZ<)3-ZM'24NL "F8G[BSZTQZM2
MB"Z"%*U8*+,R)8&TK&LC#,TB0($$.(<4IV0,2,521])JC76T"8FTI--C)'*\
M0CY9R,:"R,220R3ZQ['P/8O$':<YK)'RQ/5IJ"/9QSD!09.,&<3BQ#)"#'#T
M29=$R9ML0.RH15W$1F \1:?<+5Z\*5]\CBVTRH![NQ(RQJ[T2@TY./-2*H1T
M#*UHO&ATPT'TR#;,+V?#+U.8O=J@MHZXQQ$CNLS0L 23.??R, -[C!.K+F@*
ML93_LL27,S;",$C:8*_36['6R$O'X[SN*YZ=:"ZQ/+S?>R\!(\ -))-5#,S-
M\Y%6\PACTC@?^4SO*\PGNC#U(B\V$LV5(,W09,GC^S!- L/5#"R]A*8,JXO%
MJ$S)3,E/P<WB.R\M.4TGDLT FDD1TQ3XTC[_@:;+;,/(A*;G8SS">\XD2<[D
MZLUF_,WJQ,X#8TJ@DLKR-,_8H,KS+)MA_,KV-,90TQAC\T-'N;.Z=$;::*;3
M\ MQRXR%:,( ? DX.TI]P;]Q6B1%"ZJ8XS@Q^SA*<[+D@[)F'#UJDIX!G;,M
M"\.B09EW#*-%@SS:>]!!"]&C"<(.LS.]RC/'R,^P>#*V_UL3U=@CZL'0"JPW
M)W(SLZB,#44+&,6R+Q/1FH%0%\6*' U2/9) SUE00E(]X4RT&6U1*8K/3UE.
M<@.Z2,J>AB&S#U5+/;/2@2R@QL *'56R%QS/5E'/,T53@TC/-/4:]G3/-[W#
M4",292P13P+*FZ' X\((CO"+:9N!,6U-LKR95>2VUC)0;]27'4%2!ZJ46GN\
MCU.+"-PULY//D"L-#LU0X&E49Q,T136IT."439I3UF"VT/LYK_BVB*,SVD@O
M246WL1J91%FV5)S0]EM&QPB:4IV),)'5D1E5)6&_-?3%7 U6H9HW*6N9Y;P4
M,G/54U+!HE'6VK'))0769S7 (_\,U<:*NE^%BV-U$6S#$VH5U.-H2C8UU[Q;
MTW/5%3>%TW:=._@D._E\#2)1'WH31+H<N2?ZC)_PN2I%UHJ11"^%&CY]U$^T
M& TENXY[U#T+.:J35S(S.A!+V"19M)-)6$S%UVH35U6$.8$=40!\O:1;NL!
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MRL.A!2D^:=E0:4F')SM^-(KTDD^@'X\&A<K4:K&@(XNM%)J3;%FS,$6)L0"
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MM4$/5FN']U7]-X_-L6KK%S&TZ(WQ$WJV^"[I2"S-.(QG%(54MWS$!WNIJ)"
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M#Q$"P<A,QH,L$=LDRG8ZI7&R&>JAHU,9(OM5)"L\8!"S(_HW_>BOZ!EEJKJ
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H5[WZ5;"&5:QC)6M9S7I6M*95K6ME$&M;W?I6N,95KG.E:UVK&A  .P$!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>9
<FILENAME>aspen20itoschedule08a_image7.gif
<TEXT>
begin 644 aspen20itoschedule08a_image7.gif
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MW5:SM&G'ZU"SSIG*>5"RSGZ\5E"RS@ X10 W14^USG7.]*_C^0 U0ZW4DP
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MU^SUYK7E^7O0]<?BM5FYV%"SS@
M
M
M
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MFMG^#GBKI2WP@AO<U=GN4P6X??"&\SK<#N>UN2/.;GXW>@Z<R,$-$LT*#>3
M *7&^,?;#8M7?+SC"_\H0*M+GG)7BQSDLD:YR@^-A!RLP@Z#1KD*-'#S0\<B
M!XW00,L!4/*1NUO>CQ;YQ@W]<R,HFN4S/W3'>][IDCM=T2\/^+T?[8H<7)W0
M-:=ZHZ?^ Z\S&NH<YSG.J_Z*KR,ZZQ&W.*3);O9%HQW14U\[IZV^:+A3?-
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M(K?)%FP)I'N 62J:&#NAZVD$P(FIR1N<>9>@N?BSKPN5I(J3>BR6,JIVXO?
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M1O0O2JTDTY1)R7:.$MK)6-XHH74J0Z)@OF#Q6Z5>DTP>+LD8'C?,ENT;1FK
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M!*2/ $0/!QR.>A,0"6P.Y8N*ZT(*WELAYRM AL"^&%F_G(' #XR@ [P@+/O
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M2ZX!]+2+4"/J0LFS>J-X# Q75 X&=(BX; C>F[:,L4N9ZY:\W)5R L6@FR+
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MI6I]E"H3Y91[)HCYV>N+IMYM[#["5M\U33S$_B;%_KC.M>MZW6"=Z++)=LO
MQJ+!1NI\-.S-?I3$-M_/_NC0?FR\EB!D)NFPT&+_J"#B+%%G 6'G&#FAQ&RX
M/F$)*<K>"+:\ZN)F*.7JSD1"NSE*J30KXRX Y*YF7FO>SEI*EDONJ<YNA4A,
MY.$I/$W+;KYJ]C'BB&CKT3Y,/OONS:&[4G)-P5.HIEQ=[%KHQ$I@]NXON6S>
MY(KOAK#+AC/O$)W*%N;+D?FLD&8((RJX ,^X 6^]<?Z]$4UPLN(H=M+IT@(N
MY7&)"$=?X\H8"A=O"T>\V"I*[M'P5.1PK/)P_,'MW/X*/W-KQH8*#DS<FD 6
MC!Z.W^Z/X'818J;Q 0'F^!'F^B+R+C'F*YOQ(L^*FU3/DY[I*9T8;O&;Y=5=
MSR#?E%ZXJ;J6;&1A'P<._R#G#R%OD26'\OTX<O=)<OE2\RQI\@\:Z35_"2FG
MWA9.[M$@18H;\:8>HWBQ/UE!18 ZW:SK<8<L<Z+6($;G(:.V<Y]I\_5Y\_:*
M<RN9<P]2OCT'6'_[B8Z>%="NK]VF,C/?#S1GD7D": (?O+06=::0RE>GB25,
M:)@@I7#JDX<3#7].:\B>#UO+)(@.E@3.WYL B3RJ]9RP5N0C:-@U=DY =@FF
M$"-B=HQDX9>,]ORNCGH+]B16X-.U=6@_O&1'C_T4#;=L)EA\5-,FR\JV4J>.
MQ3]'4>Z):X;04-@&;^G"\3ZSY>9AJQ#N-'AV(9=S;W.MQN*92!E4D\XM=O_M
M-/]9%X@HN]V5:S$O7S7%N+2H\Z36AGB&5G03@O2$R%[[6Y;W57#H]M>!DQD9
MI/)RVB+IS"5<TCTJ5^G2R"_0 ,++'@QYNQ@JKW#09%_RQ0RT3NMZIH_YM$&;
MR/G23>ON'AN\T7)6>FV=3YI(8ODL@OF&4,&E5YRF?VO8B?ILFGK5KOION7H$
M-GK@F!^N%QVO'QHJ#WLU&WMZYS>S[\&77VVVR,^DIRNW%QFHI^RY#]&R7_F[
MQ_J\-[@G%[VT'KMR7)<"3ZW3EG>V9$GKMNP2#V\ QHQNQ'#9Z6WJ6.9<!<]F
M=>[0SE%-^<ZFYPSQ8QP/MNWS(/B"5ET<9QEU44\Z?;/_XF%*;2\(*51A$3XS
MMZP[5SQLIW%U.[!>.P#%2W/]G)B?Q]SWOEY=3N_S7&3+[>WOM;3^SUSUBB$P
MLO:B5!#*U^3FWL[GY3YOHB%K7F?\"+FPL.35R%_AU8LI1U4HD'E,\7=I+ZK^
M\HO_ @8(*  &$BQH\*"K'$8.&H3U:D$!A@!8:5AE9R"2'*$(%)S#*0?(D!HY
MNH)XD*+('*D^&L"8$J2+CS<,9E0H\2;.G#IW\I1HH\* G@AMXG1HDB%%BRXW
M=OSXDFG)B 91BER9HR6 FBECYIA9L.9"H6+']JQ0P<%.AR]%AF5H5.K)BA>S
MCFRZ%NK1@E1#6L6J5217KP3!_Y(M;'@GE IG#C-N[/@QY,B2)U/&V0HH@#,5
M@O1TJ+0RZ-"B1Q\.4L$&Z=2J>PXXO?HU;,D_@\:N;?LV[MRZ;3NHT&HW\.!D
M$PL4;OQXZMG(ES/7:19M\^C2)29>C/RM:(]7IW/??3FH9L[=QY,7:AIU>>FM
MT:=OOU.Y^_CRY]-GV/MW_?R%B>OO?QN^?P$>]IR !3Y6G5![I>1777K)11=3
M#BJ%'0#8J87530J*A)5V&%KXRG93/9C47 -=:.!RWV6V&4_:"29BB"VR-!J%
M*(YVGHVUK9<C>0#R^".00>9TGY "\E<DDCWYF*2-!#*))(*1912A1%-R]"26
MH:D8'O]/%.4UE%)6%D1AAP1A5^9-?W4UD08AUIBE83C"*=F.<P*WI)UYZKD<
MD7N6=Z2?2>(9:'Q.$AI@E(<JBMR6+"YJIYR/"E6GI,EAII.+.26T44(BS914
M&R^]J%9*>64$2)L-'J1=C$6!6"I<IZ8:@!:M0DA C6J"A&&%KXKTY5!4YD3B
MF"!RZ%1*7G4:DE<:YI!74C^\9,"RS!;[DJDYH J2L "PRJM$7A:04%LNW2!N
MK[8RQ&JR0O5I6*82O2GA7+)R2P"[GAH42[8IT1ICM6R9^!!<WLZX&Z!DQ>L6
MP>$^2->V(^5K;4'\QOK2OQ@&'%)8;Z+IWZ ]+7S0O 01"W'_JAM-#-*+ %@\
M&,:U:KP641X?+)VA"LMT4\D#G6ROQ,CJ6W&_(F5,T,8@==PP01^3EVBE4=O6
MJ'A2,QFIU3A1FG5E(3/4*;@NK3G0QR</'&)"GR%=EY@YU=2RSVUBE7:) VW*
M4=M-<[* "AI022'=9AIK=PYJ$][M5[LR%,NS4J&[]G8CWVHPP(77K5:S#\?]
MY8D !%[0W9-7R3)2<F\NE7:(O!(ANIW?)'G>0_HF\D>&Z]0SFY_E#?M(#@G[
M.>';N3X0XZV"JFYN">.DG>TYX?ZSJKQOY/N5A!L.=KK@%L_K\6'WY[5!S-=]
M.]-QZ1[]SHE/OWKUGEL.NN+#NZRX_\D5A>I]<SDO7_OXSI<OXOFH)#U<L0]^
MUXO?X"I&O[BMXG[R@1K7(J@ES' I+?\KG>$ZYZ4\B"IQTPJ>M6KD+&AI8 $<
M;!?9A$8QO2&O/EB3H$&V!D/(@&^&-JS4NPC5J7(91WE[VN&/:I@E(+9'?S]4
M6GX@>,,E&H9J/,%=_;Z$O=Q=+H' Z]S' /<^P8W-;-FC7,MB%SO]O/"&,F2B
M881XD%@T+V!P\^)X/+(^FBU0*% $CAP)2,?FU2>/I*(9N.YHF!RB\34^+&1Y
MU(C(UQAQD<)1HB,C>1 GVA )P I0&6UX1DF^YU(ZR8CA& >W#+7I18\+7?U"
MA!)3EE JP/]S']I41;RQL4DP?Z19N5!)$%$.["BZG*6R9(D2K#".AP;YY?P$
M0Q%;)O!:1ZD)KUZ).>N5J'/(Y.7\C+E+HI"2F71$HN!,4DS($)*3H#FD.9NC
MR'2"II'LM TDW[E(2LHS/IF<X2;K:1!%.@UR:^&>YKY(EY<$AH%5C)&&^I+*
M#GH.6+A[VT)1V"L2KD4PNLI!02GWE.HY:VQ1:4@S<3+&$19,0U_JJ&!65A>5
MXJ5@$W4IS,9V)A7>BRSEU*=CT(G3.WERIZ1QIT])$\^@SI">1.7./6&83Y^N
M\ZA.9<Y-GRH4G4H5-DVMJE" BM7(#'6KE3*J5XV35 DN=:>*A./_URJG*JK@
MSS:"#$Y&1AG6T$1UKM2I0''L:M6>ZM4P6NWK?A0#6*F!=;"W&6L$RXK3LZ8*
MG$U1VS@MJ"Y07L2+CSL;@[I%V9?V$J9BHY\7+]3/:^VQ;I<U;&3JBEJJHC8R
M5VWM0/X*6\0(=K:'*JQM58-8KBE6GZ]USQCGDQ"YYM:FLRON0%B+W,+\MK6R
M7>Y!N@I=).%VNI79;=9Z6\_F6M>ZJC6L<KO+$^X:]KGBE:YX?Z2B]+*WO>Y]
M+WSC*]_YTA=+FJ&"%?*KW_WRM[_^_2^  RS@ 1.XP 8^,((3K. %YY<*%1@&
M@R,LX0E3N,!F>'"%,ZSA#7-XP,.H@!DZ_RSB$9.XQ"8^,8I3K&(""Z$"2_ #
MC&,LXQG3N,8VOC&.<ZSC'?.XQS[^,9#]<($*7"#(1CXRDI.LY"4S^<@6J$ ?
MFBSE*5.YRE:FL5F><.4M<[G+7N;QD#&PXC&3N<QF/G.!3T#!"N 7S6Y^,YP1
M[& (Q[G.%+XPG>VL9S)_.,1[_C.@ RWH04>XQ2_^,J(3K>@=#[G(BWXTI"/-
MY"='6=*6OK2BLXSI37,:T6$F-*A#+6H*JQD\;%ZP!SC@!2\P(1BC!K $5NT%
M ;QZQ7,V,"8<L6H>]**_N98UKVNM83SC6M=>"/9^8RUK+QCBS<J>]:C[;.!G
MK[K9^OW"LEM]XO]GTUK8!?[UL7O-7W"'>\'@1K:WTSUA0_=8#)]8]2#4,.-.
M+#L0,'8WO.7=Z7TSN=$\QK<7XAUC@'L!%6BX,<!G(.L[M/O= ==WC.DM:WO[
M > "YS?&8TQI'K=@#[(6AHP[/O&!._SB7;8XQ#.>Z0IH><<HIS'!3:[RF7_Y
MT]\V-KKSBVU9=_O<XA:QS\L<] 0/?;_DSKFZ15SJ%;4YP:E>M;;U^_1R]_<-
M)ECVLI$-;E4TP.@X%[?5L9YM5^>WZ-SV^JY[773]!GWK76?[UPE]ZYNG/;_4
M1CJYQ0[L7JS="D-O>]S''7>WHYWJ!B8VW0W/WYU#V^^!+WO@IX[T_(;_7>_H
M/CO<Z]YWQVO>V%PO_.0)+&T",[[;B<_YT"NO]ZC;G>>95SSDZX[Y_$Z=];5W
M==[U7F[)_SS 0[][[SD/>^$'&_"ZSWJO52]VUB==T.S^M\-U_PM%S/CE,0;"
M$'1_<8 ;7,;6Y_[!29[O>Y=<W^#W?ODKGG[TCY_+_G9Y]%?-<(G+O\8 G_[U
MLU_P\..8X'K'/_L]7 #*'/9IG[X5H/11G_H=GZS)W*9M'))-@-@QW (*H/A9
M((PAH-@)G/5=( >NWP#JF\3%F\C]@BUDG\$!',7-G*;!7_N!P+(YH/\98 ;J
MGQ<PG 2NV@K.H-X)G,AA8 T>'P#RX :F',W9_QR!Y1[6,1_Q]9[R(9]^/1LE
M6,'4F5X3"E[=4=[569[:/=Y_*:$7?%X2!A[P82$#4IWJ32$)N-[K%9^Q,2"R
M[1RO/1T3H,#5<1VX6>&$+=U]H9JJL1K9T=X?,J'.+=L4WMX5MF'PK>&RB:$B
M+MZRT=KFY=WDK=WF[=G<C6$6]A<C5MM^/:$>2MT?0MO?>6'L[9VO>>$E!ACB
M:>+QA9XHHJ(<BALB]A?C><$A#F(@6L$M2J(I"M\F/J(P(MCH)5@GKIHC^M?4
ME=LL\M<QAN';V6(DFF$PMMZJ66$M4J$N\A<H\E<V^MXOYM<Q6MOK56,BZE<W
M^M<S)F/S.9^+-5S[Y?]8!_H!_=V@'_P@_LWC]X%@!6[?^NDC/]ZCQ^E@/QIA
ME;V?CLUC_BU;"=@@!=98#@)A]06DC0%D/-+CLC$</BH@C$7DJG5?C6D@0:H<
M!/K8#\H:2(:@2D9<1@KDJ@%@$'[DP8V@0?J? X;<0)K<^=$<C+5@0E)D1RX;
MR"UDO>$8_0VEC8FD%ZP@C&VDC7GD_B6E#8XD3\X8$@[8*IIASMUB+D+=+EI!
M)Q(BN+7:,H8>5VJC5T+BV('>SZD>.?K7*H[C)VXA&_X7X[WE,&HAUH6B(&XB
MX6T8'YY:.PXFJ&4B8<)9*QYFTA6C8C:F8SXFFCU?54ZFI2$D95XF9M)826;_
M)F=:FD]V)FABVE5")FF69H0%9M,)V#,R("&66%::9HH9)FRF6&+.)J$QIFWF
MIF[N9G])YD^>H1? I$*&ILI9)G$>)[]M9O_%7P)ZH$$B)V9^IHZ=I-@Q94%^
MV7!"9[]5@)@%VFOVI>[IX7>FV"V*'5_RHMA96WDRVVRBIA^F92QZ(C>:@"/R
MGCC6I3:BF\_=)6^:F&SV9X?5)H#:&6X.J($>Z&#ZICPRI^Z!),$Q)0R^)$=B
M7TK^H, A($QBG\Q%Y$/Z081Z 5(2IW%J)XE&FG(B'(/JG8-&'X3*6H8.087F
MI+QAZ(0.P88NG(Q]:(B6Z(Q)9X[5H]C!9 4N98ZZ_VB-QFC[1:20TM_%?:C,
M$1P%YB!(0N50_J!U\N1H"IC5U><?:MT;6N&S15U8[B+CP>)^K>=:"N.8HB-=
M>BE^ANE7SJ6LX:4SREK4S9XU-EYNNJ>"?>,WDINUE:6XD9OI,=[G_9Z=QBF"
M,MA_+NJ$":BCGEF!1BJE5NJ?*>AR7B2*7N3+$5R5#J0 :N 01A\%GB12TMN5
MAN:(\BBK?MF)5B10PAP_=FKT?6H#SJ@-CBJ.NN2JG2J1MFJ-^2BL J<%6J0
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M1!BKX,%8J^P@G,,IQPV%L%[E, !@8@XC"EEIT)C0E4>"'Q6F5+F29<N54"I
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MFBDDM[BBKR( AB0JN90HJTDOY5[T"ZX@7=0JR83>FRHC^VP\#3KIN@Q3)?;
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MP9WW$"55BR3(IBO;9RD[:[\ZN[#LM<2K6\6%><^CF%QFM#KR 29MX\L2Q R
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M0 0F4($+9& #'?A "*[/ 15H100M>$$,@@\*%8!"!CWX01"VSX"1"6$)38A
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M7__[YW___?]_  Q  1Q  BQ  SQ !$Q !0S &*B (UA "(Q "9S !?R "O@
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MXAI$O"(V!;S@3$C)R9@HS2>1\U<"=1C%&?HR,P4)URG_R:4_A4'%-_IJ('I
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M:TJ.O_7N7X6[/L@>#G]!W"Y2N[OBUUYV(AQS9$S @QAQ:6A"4 L/"%^B7IX
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MVJ%'%J(/_U>BVXBBITEP[0CU*C9,_?:H\IDN +>(.#N**MM\0%N?"5F52#N
M*KFQSP.3$S2RV6BRH4FT5_N3--N[/!LB9SNQ"'<T&9NV.:>U^_.UTRBVFTFW
M?SN/;!NX<+LACWNP>#L^?1NY?R:X]7.XS:BX;<FYI_N-E+NWF%LAM_NOH)M!
MI9N[KZ6ZY_.ZQRB[9PD'*N #H$"^YYN^Z]N^[QN_\UN_]YN_^]N__QO  US
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M3 5SO=6;-(06?N(^'B=#/J?N_6-PK$62LM^%<F]DY$Z'_AH; KQBI([)RF\
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M7B/AGCM9@88.E?1?<4T2-':'>!V+4*>A2VTBK['KZ3CBD-<.:W4MQG*Z[O_
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M$+0[''VH1Z')I><E9)-^_QEI<;KR&O4MY)LI'-_$"-33]E%%8&H\G7<$Q$J
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MJ05_OM@7Y5A)YS@H=J>.7I5F.6:.R*@HKSB+?B*+_.@0M8@OMQ@Z_J.'CN1
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MQ=^PEN!C BX5\Q+Y]QH/_H\K"N'P!__Y-/^&.%-N+-7TPV;]"R>^[IN8)A)
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MMC/ @]VE).+^+*J@.:=>U&)I/.ADNNCR6#"+"^NE".6M-MF$3N#MK.51O.4
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MC!HW<NSH,2&4"F<^DBQI\B3*E"I/MJHP ,"9"D%6TJQI\^;'(!5LX.SIT^"
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MU;%:]>W57 N5BM6GDSJ(*$ T\"B41=*Z0>LA;[WR\,3[.MHCL$!ER^"</PI
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MEF8YR5[C!FH;EM0P-F/[:F-?J&,W\&/#+V19<6H7M60ZB+F:Q.U:2GYNL#G
M\X+,56]3Y08X)U^>HG[XS2$ U[0DBP':0B/O<*OJ]G&SI2IT+VK\%9+L<RT$
M=UVWB +UPA+<9;0\[%TW4G[BU2#"U$NV16AQJ_]O\[ 0T;53DB*T! YR[>K/
M<A']<H2J6)=O.==T-REV32Y2:/=%01%W]4H5D;=W-Y>:7I1;/7)V.45W7.5V
M/>Y=F/6-TDWBUJUYBPQ%H==TB'=Z:[=ZK0-Y43!(T);7Y+1?4:-&^W!>A#"
MX/ -6U0'2>DEX!'SW!;XX'85'P[&",4Q>,,Y L^YFD(Y1&E1HU"7%+A3$FEP
M^@X]))*B.N(E'AB!M0\5#?%&UZ)W$IA'I.U-/JJQ@*8*&<0J,CB##8\0J6I-
M+D2D>B7''G" +'!>5Y=[([@M:KA-^(/.(F-PYO+5WF0O]C?LN.58U>OM>G>$
M>MC6KD)HW$1[QE%@1CC_%).&9<%I#)&"B75X@;GBB7$2TX)"B"4Q.J[XB#5
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MG.J_IA@),D3"ORHS+X2_?F+#DWI#"ZRJN].0/A+#"!P[GLI#[Z,K#)RD%0S
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M.E34J.SWV'VN>?3Q0_\@(?ZH,7_F "*BW=S/9W^F4#\^E"6D=OU Q$/[GQJ
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M80I%=%+OJH3KQ+;SGKN*T7-BE<8&'=_DBF&=%W^F ZVO6^WKEZ'TYB;H90<
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M@X_FJX_8[$W_=8@)K+3MM3))38)T1ZGMPQ3_SO9Q)7[I)+_G/L+^KD.F(*8
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M,KD\;B_/DAU]#RH%<B"!1@W3!"&S1R$[AR&S1X6X\54&;1<>35B@A5,6*],
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MQ-3)>)=PT'=VXG=]$Z=]]^=].\F QV=^\ZE^/\UQ82]_GW)P5^'(^E=Z60F
MOTN !X> 9:>!#WAP$AA_%EB31OA['IB&YA05^6Q@&O0E\NU 5X'?P)<]C1-!
M#PW;T*VH%F(*GLD*8?#?/E)#RX1#(_6#_2:$8\=48\%Y23AO3+A^4/B25)A[
M6#B&OE0F86+G+C+L_+(^G03J)@^,P_=C<H^"8:*+]<LI0H]9++AG_SKXK98X
M;YK8=2!H[S:L.NNJ,4)A"@CL3L/X._6W)P89,+C+4JD*J,XC,FBJ,6"+&.V-
M;4(,/ W9+$JBQT[,?],M[!;9#!NHR%:/DS>8*PKBDW_R<AI)DULM*,=V+%!9
MYU2Y:_[IDGNKE-5"ELF+EMDF1JV4>;&Q$?VU(^EN,%WW'B?1=0_S &-B9R!+
M"5^S<$YW5>V8;O!X=0J(F"=+*5)#,Z 8."-,*M "E&5Q%,<93,I9[SB/)08$
M/.@@QA2"#702D]FW)XG$8YQQ6[2VOURMDWDYK=39+H14/#9Y%I61G#DAH'M9
M<EQJ#IM3/!-ZH>N9::(PGP?VH"?7)R=:CO^MILE K2<@<9CQ5]Z 2AY;,)EU
M]QG!D0W-2E^@>2>W$FOH6*"L^6VP&75<B9N_PQ4>PQ4$^1S]%:?>HZ("! 8B
M;>@H[]3:JZ@K9%=-RCQZ#=*,X,%VU3YN %;OA:+!PQ)4^1=3@)X[NH3O>5NN
M])#-8RIS^55;:Z1^;T]C520$;*B-)*F34R!<#"K2.J,AMZGW2X8EY$JF6JX#
M+CR692IA1H7RFI3W6BBQFJUM59T"NZ\&&[(?UT!'QE%14*W[FOO^^JT[C:I_
M<JX9+Z$.FT[<ZK)NXHL34_-J>)GETBIOA4FR++"R,PS;F#7>>"P=,XH)$HD%
M]R98L4: BI#)@KO_P">>U#IKF^5OE,V5G=,5Y8V2'X*E;CE_<V7%Y$X#.>HA
MSR)3\8*.@.,VP-F;_P6HSQDC5@);U=/U5/>;,01%P_D2T=E:;67Z_LK.:HYV
M>;JU+ LCTJZW9>JXT$N:'/ XQ=IOJ+1(U.)%]-J?^8I0%,+0'H/K=&1";H3U
M'/0UIBXU>GL@?JO!%_O! <M6)+Q;*=PHD8,V,'R]Q8_#-\/#60:$0MR@1US$
MH,7$"PHU*ES%DU+[R+A&1N/%XQNS U,P<6RSS=,^)GS'4[Q&^+M 6ES(X?LN
M%Q1> FH J^ZA<[@,6V*,L9;+\S! 1I.]1$5!?QC7T#.]_',\,M-HU%"W_R*7
MLLRZCI*;L?$EMO,WBE/DN-4:6RSCG^?)SF);NRU[$PU;)& /G=?BN^_"E8IM
MP\V%.W[@O&-3RLK\-AC7,Y#<"X78/A[C8.^#PPO&8 USY&CY18BYN2N;OE*$
M%8_S[(H;Q,BZ*[23D=O.H)%36;KCV"YN<4T]IO^$8*?;(:)JU!=;U_F*U_79
MM'[]4*A1V.WE*[M\9B#HV'.=&'?]1U(+)ES!V:$DV*]/VNN2VM/$2&V=KK)=
MV;>]U\WKVRD.E\7]UXG]M"-8@=S\<HC/6"(,OL"VK6_U-6:5N6OUH=WKK_]]
M;>S<Q@M]E#5BT8$2NE<:3UG'? 5S)5Z\1S":RO\/ EM4W:K%/.@T+"?$\J_+
MHI>2L2OVL37)I1H%K#XP'MZ#^S$;D<V\)4*.PP.[\.RVT,H7!B.EK0N-XL!7
M!Q8;H[B-$0$USL%?66*:"NL:30/HK<%&BSV[#UQ@/F2R]%LD4L29_CF=7E>@
M7NI?A>K9O$DJ NN!AGZ4ONLC'FV>7C_&'C?*KNK/'B'2GDX*U.AO(LG]!>Y3
M0^XK>.4''@/Q'F2BU7KPG7+":T5*"](1.O]R_-,C*_D^\;#8:=6BS__@2_(E
MT6P4WNM?D)^W(E1D_2]S%RILUY1C@B$7W-?6F"LS7_2&8L'\&T%L?Q$7<:HZ
M7]7)@GY"/<9C,)@_JLS_[S,T4P+9G[)P]V2R5JY@O07D3IW9I1GE@),3K\SY
M(_*G$'R*:?W2Z5WSXE&^;3PS5;";0P3<!22]:4LVD9_./USKO9P8@9K\C1AC
MD@+4@5W]#;<7.RHK[!H@  @<2+"@P8,($RI<2-!&A0$, ;C*0;&BQ1RA"""$
M]6I! 82L-*RR(Q )1HT+8YT$$&ODP#F<<MPHR#&' 0 P<Q@I&-(FP8E&3.Z,
M2+2HT8,5*C@H6M,CTXX?#X9T"<!D1H8JK[8D*3#G3((U;^8<.K#GS8% A1Y=
MRW8ME IGVLJ=2[>N7;964=[=R[=OP58/ 9RI$(3HQ*L#:UZT2!; 5*X"PPJ<
M_R@S(4>GCC5@COS*9\ZS!/-*I/CU(.72?E.G#E+!QM/-/$5"+JC2(NR#)G.L
M2J%!]VS+4$'*YEQQ=^_&1P>TEIN;K.2"0!5ZG;P29\RAAU%^-IAW>\&\4V60
M-GA:M4.($6N2S8EX[G/I,1$K]EFU>M>8J*U3I J<_D+1B76&64_\C39>@)C5
M1!5E]#45%4L4G05@2OO-1AEB(6W&8&D91O6>:B"&F) #%;12U$2WA1B=0I<]
M&!M5$QH(6D\SF92?@EPQ*%9\*,T'FGZ^N54!%'*M"%R* CU6DGTREM5;C96!
MU=F"%>U8G8\$Y12DB%PR=%Z1.BW4HG P,DG9C$_6=__CE#E6J9]\G46894Q;
M=KE74DM%A**+Z04GU7#UM==DDFG:2!.;U,G)7H]Q^@=D@7;Z]59<D59JZ:68
M9FH78! -5IB>84KI:(#T*4GJC[4QAF!4IA)WTWR+U9EJ1<C-2A%RFD;*FFM$
M?1A:G0K1F%!6>IU&[$:=_?@K536UIQ*2#"G'ZU&UY3<=;5$F9-)(8SKIT7NP
M+L9MH[&.U%,."B1[D*VAUO6E4;/FYYZZ$9V[4G:!ZG4?1>WY>I"_N#$Y4+P(
M';LJMJ1YAY9%!<:(U460=DB0P9DE2&ZL[>:J,4$DFEAO;QAGO)>1R$)KJL/U
M67063().7-$-"MM[%;ZGLO7_%I%MD?ROGP:=+'#*;EK7\L OQPSRO4P"O+%?
M[[*ELT'=]@PHRKD%S;*^+B<<$YH5S9PTO4L;A>?'(8LLI<E3_URUG$)C3;36
M_LFL$<VNADW7I';GK??>?"O$J6"$&?;UJ$0/U6IFA+M\5;>'2W8MM3\3/73?
M=NT*K]D"J406Q=CBNJ^U=$Y>>,'M^MK<6M(:Y2!"= ,0]; R:4Z>3B0_?I#M
M4KLTUL.B&]4TY9%.)"_PQ!=O_%P='Z]\7<*W=?/R&S</?5N_3W^I]-./;7VF
MV&\_$-[>AR_^\G][VBO/KH--*K.(&DC?F4Y&R3B@=:>?PV:UG04_H5'NC_CP
MXTN(_^6*HJ4?Y490M2G0A=RV/J[ "EI ,B"_].*OG$#P(*D3W 4AA!G_!0MD
MD+(?L.R'/[:M+G-R:M5$J!2W-+DK, &<2ZH &,,:VC!$R;OA]F8HE^?IT"\\
M_.%!JB?$N@31>MHKXEV..#[P\:U;KU--%)58Q/(%CBAJ(17&AG>N;ZEO;8Z:
M7X%\Q: 1 HUMOU(9%0\RP*/8ZWY\0EAQ?J,0@G%&67^R31R5=CJB9) A;UP,
M<LJ(1X5X,(TT+&,(W5>GP^4&-& L)/5@N,9*6O*2=<DA)I7HPTUZ<I+H^:0G
MDRC*4@+ B7N;8E\49DH=6O%3@J-A*S?9QEGZY8^VS!L1<__)RUY"3Y.^W%XG
M@SG+71(S@*0\9A%1J3=5\H65RIS>*X]BJ&A6LI;61-URLHDI8W+SF^#T"S##
MV;=ADG.-WCQG\9*I3N\Q<R%E5-620C&%Q4 2(_6\"&B@R#,PHI&1\HSG3*(6
M2#AZ*P^+D64[BS+-A9H2FPXU""XCVI=T4O2B"QTG1C5ESHT&T*(>W1@[0PJ\
M=R:D=6994K;L]Y7<H*8F7^%G!^OT')3V9F5;.]AHQMB9KPC+6W$D*4(:*E0J
M0G2C$RTJ6T"JU*;:4J-.%5%'HZH\IE*U2R.]ZL9,BD4UYNL[07+8MD@BTX]
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ML((7S. &._C!$(ZPA"=,X0I;^,(8SK"&-\SA#GNXPC&HP!$^3.(2F_C$'_Y
M!3Z XA:[__C%,#YQ$0@<XQK;^,8E3DH,<,SC'OOXPBI.0U'\F0,7X&=) =#"
M139CDB0O^4&4Y9\>!T)D(V<K53LAZ-$JLAG0PC6J]-76/_>UR(2<U2_])>=_
M(QI@Q!(VM7 VGE_C?)3 TEE3;[[S4;*JY]0HMBTH^U7O^KR], >LS !@@%YL
M5#4#C$F@Z8.-ELPX:8/JE*)K=FB;"YMG0GM:4W/^=$+L+.HN=;K4".$SJN\&
ME[X$FLJ16[7R#&T0V775/MU2:WD[<Y5%\:\T)TQS.#.]T$T+]M2R3G9?0JWL
M4PZIV9%"=K-5#6VC_!DOL9XG ZM-.5IC2Z&0/5M4=(T9E8 ;:O_T$C8XB=U.
M8_]5VMR.=U&8K6Q2R_N%H;PW0ZBM[U&WNM_']/9/L@U60>4ZIYQQBM+B%ZNS
MJ/N;[%:GN_D*;X!;7"#T3K:]+WZ4BLN:WQS_WK]#GDN!O^3(.XM2C ZNWW*O
M%$([V1U!'/MP;D;\G!/?J\=)+N^,RWKC//<2)8,N$)"3_-I$KZ3)L\:?<]W3
MX'YZ'#]7DA/=\8@X)MSO0F].SISC]<WVQ2Q8T81H$+$K:"*JN5W"/N:]F$2^
MP#O[/\]5YMHH_&*+V:!1?'Y9?>(7;64W2DAH>&;Q ;WO]]T9X.G8EL&;&>'1
MU"N1OQSIH+J5\6QQ/$(*KT2CGS'QZ%[__%TT?SO(EQ+I2:?BTFM]$7FMG&=:
MRLCK)MTRN8UF<5IO)]?#Z?6YZO60XMT7V3$OQ? 6Q-<U?*1!JD[\MG"><C!=
M_M4K1@?,F80-FOG(PI==HA,-CH;./)Q<8(+HYPOSV:""^LO%3:;F$Y 3Y3?]
M,:W:NNB7S/+B=S[\B6_^'QJ]_L:G>/A'/W-!?OPG?Y^$>JE718%A/@O8%[L'
M3KVG5?27;=,!:8]1-4A21LC!:&@7&Y0W.[0"5C>P-I 2%K-')V;$2)X#5HBF
M:$X27P/'90\":0LS@C,G&_9R%CMH&O($:R7X@9GU,0M@"?+'$<9Q=R%X@Q2A
M=P7!=R>%.0DW_X!E$H1L4T8I\G9S0BNL5&D:(C!/PU'H!R8M6'GMMR16^#Y3
M-G9;>"M=J(*6=GM8$X8Q!&]T:(9_4H6-EBA-&$=:>')<:'I>6(-@*(5\XWFL
M8XCAES9IJ#]K^"L_,FE&\(:/V#JC48;%HX /Z$H->$6;>!<1^$T3>%5,M7WU
M874M=" X0F9<P7PJ-6A8=RN/MR6NF#*(T3KFAH?-HA'(5XNUN"Z&F#NS\1PF
MP62T"'G!UC[G\A62R(K.J!]EDFVP4H8=<CBQX!$28XKU88R!QS'=-Q=[<B14
MR!4'M&AQV%:< 2?5H2._1BHNAQHA 8N5<GB)"$&+&(WM48P/@H[IH_^.MQ@T
M/T5"49&+3B*/WB-MX7A_9VB+YLB-Z/4*_H@2[/@_[CB0*Q6/VW:(AP4F]IA[
ME_>*#;F/- 61C+*. .E" HE"\*@!!EE.(_>)E[1Z,,D0H<A-HTA5I>B1,4@2
M1@,;CH. HL&/16$KF'%600DL!"F'>)B4TD<XK\:4"^%ECKA^@*A9\H(O$A,_
M/_*33KD20DDACR@Q1F(HV8AWK9<HYS8BWXAMP2A"95,F"G0@K%.4*%<S_>%P
M4<<)3A@I] A6;1DNY4*.P%(>)T67+[=]SW%P>[D]I]9'_5$V6R*4A#F7XU:7
M]8,L#9*7B[DTB)A&F.B6(0.7%B*7IF&8:T+_>8FIF99W/)HXDP$DDZXI0-LD
M5#<954R%.[/3:Y GE: I+I%%<&0S4&8Y1X\UA1]IA@L'F R#>9:8$+SY-C_H
M'?ZB)(>3E76CG,3Y:H#D0A*S'1QQ%66YA"AT$9_YA&MY.509>N.H;:Q'GD[B
M')UE-!@S?!"2EGPYAD-)FN*XD"C#+F01$O Y*O+9<#M9GU249]72)Z)7G-")
M@YD1H,HRH/94H%"Y3AN)GN=VCX(Y-/[YGG99E0PWH?!%$A4*/:T9F^$#FRAJ
M$#693;7I5%:U<.[%7B,J*E:B4-HI.=LF.[A9<%@S%36 C'X"E3QJF431HRQ5
MHUI91U2'<+B)E01H_YWV<Z-HU3N<XS*&DWWP%:0#HJ7:2#HM"84GI*#KR:!@
MJA%; 8BG:27(X5C4$11MB2GT.*8,H:'L22%:P1^XPY5M>E,#!Z?E.3YZ1:=B
MXI$^(X_'DJ:?<RB><1T@^"-I$:=[XWF$^G=EFJ,HE*>0L:?J(G-+NC" VD0O
MN:)"I**D.A M:DTOVE2$51OMH26-\3C/.:;KA:GC&9=7(B /4JL_LR'L9S^Z
MN26TVG8(TW0@LT_M,Y'^\U-2IZO\0Q75J:5V.:STD:,)-)K589V^2BA*"'>#
M0I%$P7<)^1J7:B9H)"S5U$!\:"7J^$]:THV7<GCC>CX+&B/+6BB'F:QN@O]\
M6 *(*WA#%;B9>"B,=YHH7 ,EI\E"C9JK'_BN[J>1>5)?<4BOY2HH]UH9Z4H<
M"LNN)>FN= *OQ'.BIPH]JX>=%8(I?SBPE6* :Y2JT;2J2M5I-MB4)_&<3 @L
MMIHUQ.F#.UNPBJ,O*=@U#*1(#ZNS^LEP7N0HD71\H:,7=E2@0&6CT+&<@I:1
M1CM"4DHQX0F99+&T>W>>'U0V96BG9OIY."4Z,R2A7J-^WBJG^.F<6R9(^YF'
M&^HV7GLUI ,W7#-!2OFA2L14!?6#ZLF?:N-W;9.W,J&V<S,X;3NI%QJV(3.V
MAIHV0W.WG("V1;.;1[.V0!M:UB.R(SMKG0A+A2K_L"+2?Y$"$Z9;6K-)4C!;
M5#L7NG$&A;;4/7G3E[-DNT44NY6DN\?3F:WDNY\[JK(;0R6KDTI:/X]!2#1;
M)Y 611SX(G; O%-+@^@&LMOCLLKTND+%N\6+6+1;2DRD-[@K2N/[MT.G3.>K
M/,#[2>M[?I3RO35TO!OTG,NHL0[$:[PX?>3F(<YJ/] *,N05F><X0G<80-I[
M3-Q+4MXKOW\5OI]6O@_8P)[6OOT&N@[<-\<;,AQ"@,\AI<]1HB!JG$^Z$B!,
M+Y,)M]@[/0E,3 L<4A2<P7,%P9XFP0L8PWUFP?J&P3*L-_2[FLD[I4&<7IX[
MPL@96M3IP>K3H;&QNL?3_\+!],(>A<,]'%4T3&@VG'I4?&<Z?&\\7,5A\\-1
M&:5^>ISU0Z2ATK_Z<94FK,24QSGY5T-0[$M2O%%;#,9%=<5]EL5)=\=QUL7R
M]L5XK#%BC%];,I&SJK_0V(IU.75=NB7/>;'Y<<#C,\>]5,<8]689"U")%\?'
MXW@FR[>J@[QA \K#*78Z9,J0V2^DW!9ZK&=\3'1^#&> '&^"/,B:4LACW(<?
M[,:1J((M$WL$$$5/.\1?9+@YN,(LW+HAA<D715@3(4&$4XN>7#PLZTQ76KI
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M*RJ/S#Y-*JS_"R%JF(HSD>5=CB10;H99OA;T35KV?7$RSE<T_G,V?N,^_-^
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'/?1G P( .P$!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>10
<FILENAME>aspen20itoschedule10p_1a01.gif
<TEXT>
begin 644 aspen20itoschedule10p_1a01.gif
M1TE&.#EAJ (I /<  /_____;D#IFMK9F  !FMO^V9@ ZD-O_____VY Z &:V
M_P   /__MF8     9K;__]N0.CH  #J0VV8 .F9F.F8ZD#H .I#;_P  .CHZ
M.F9F9CJ0MCHZD-O;D#H 9I"09F:VMI Z.I#;MK:V9K;_VV9F -O_V[;;D#J0
MD&8 9F:VV]N09CHZ ) Z9F9FMI"0.MNV9I"VD
M
M
M
M
M
M
M
M
M
M
M
M
M
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MXN[I"SS;-"9,S.V!-QU= QT' 7%[A6?7?=]9M1^"#\ G77ULI0?4@O@9M]2
M3/&6H%'P706A@HZI-"%UZ%$XD%:3&3CB60$Z*-N,--9HXXTXYJCCCCSVZ../
M0 8IY)!$1M383U;]AUZ,QSTXW%XG!654C 0=>2%\6*9HW8A&'01!5=P%Q^!Z
M[VG)TX3ZA82D0">BQ]^!3_+5Y4!P+@#E!%*J%&5_-FV8WICN[=EEG0G""*B
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MUIPV1K# *&XK8$%-XM@XL)3,C1Q"#EGH0S7FK25K)DI0YJ2GJ18M)7"STII
M C<WC*6M(/#J8^6DQA<O@K F2CM;R^@VO;Q,L%%M?)QE7@<<2"*2D5B,)4<X
M T+_ *]W^WE5V\)F-PCZ25.40V.C7)6QHDGO5&"1WS#G>#C^P;(E-1&+^0RH
MP/RIS3#C2J8SW7=(P)BO=<2Z(+IF4I?P,8Y\U[M?V]K'O)DX#WJ^9,IS,L8G
M <Y.?-Y$Y3%E%?_./Y43>^=TIBP'2M""&O2@"$VH0A?*T(8Z]*$0C:A$(1H
M 4STHD0<P.)"H]%A=:1AZ1J.1RDSQ8S$Q82G*XB\" +2S*ST(-Y)J4BJ^!#O
MX+(DGP36 DJ*&GD!;:,4&0!/#7:@R=1II% Q0 = UR6,@=!.?#G)!Z#JG4OA
MYVQQPIU20:<5$#3 /8WR*EA#5%6]R>1"*PJ!"+XJH*<FJ*MLM8IP,/"!H68D
MDV[]XG#J4E;#R81!5B6.B:XJ5:CFE4U7796PGJJN1F7UK#*J$ID0H-:X#BBK
M< 7KJN@JM,-FEFNX&I!8!536SUKEIPO *E1M!X*1I<<#(["/2,-J6<7_!G8X
MJGUK9>U$ L6U57&K-2UC)Y/)RZZVL XHP30-5UK@4HM,R%I3<1NUKNF69(M@
M,1!/X!6ET-K%:WR,"G==:Y<+C:^+Z%U@U\9F$(V"YS=X&F^KK,E'83X/K?4M
M'-S8"U/PQDV\_^V8G^0;7J'Q$49HW9-D4XL6FFB**5&2+WSJRRO014F9F0JD
M,.,XX0 ?0+X/3DZ4TL1A?G[W 07^<(+Q-,_<P&K%\U712MT;%/DV2;N_<_'7
M".S@9<7E*Q6B+OI$*!+&[O6[)XA;?6%W*46"ET%.EJ/M3%B7+/E.@'QL*8?@
M>X$E:QC RL&4">W:$'CE=V0(?"U_Z1G'F&H,_\I1'3#H_II5S,7MCE)&2&28
MS&4O+Y-"%#[6F6.L'^]BV6L3AK.:Q0E* CP&@!I#]*;LC&)%^[G%R;FTK%XZ
M3#_CZG-)5LZN3N=G)B=+JC(5<EC([)&E^>E 3V&L@)^BT06@( 5R(HXV=2T5
M5RO RM;LDYUB*[/AW'K-CAUK L1:*>#N-(H+%(X#3H 7DF3RI,_&4%UJ?6R_
M.L;8N&X*K\4]G%EK:MRUSC:WP\TH6:M-L#K%+6U7F^QGD_4^TZXV[,J=$V4Z
MR=ZR6O<Z@YWN7?/[P?I4D<!#)'!R9]O=F'ZKLV_:'%\E^[>\#BVL)X>A]T[\
M #]-&) PAU9AAQ"U#/^.UG)?TT1G-94N+R<R2U=^$:QTBUL^BOE@=([1GOO\
MYT /NM"'3O2B&_WH2$^ZTI?.]*8[_>FCT:A117YSI$XEU1O9EM5MM_5[E<7(
M_PPSUA,C'E9/F3A6YS1&Z(/M$6%$J$'^5MGC?G/\I)WJ4*_8 .:2L[-=>;<.
MZ*VR1VN5PR+W:X>M$U$HNU;>^K;PSNWDLN,Z7-,Z"5&63[8:]YKFXQQ6\Y(G
M/-<7G%K%@QY#"U"!L[>M$IU_OI\ZMNUP3]_@V69^KG6M$%XC;Y,)3#7P@!>\
M@%8F>MFOWG">G;QF88\YP,[^]7DWV&/@SL4K'U"7?8:Q=P<MS(BCV,(LWK3_
M^7R7%H-DWRJ% PX"6C""NB2%P#!6)F/_-\CLP#C#K\0QB&$?V@/'9/^8)&GD
M!SKO@E_:YR?>5T\FMFBO-&CR=SO]=V?_!V/1=S"<T1LOX'?6Y'U]-F>3]$LG
M-DDCDR;>YX#B]V7'$D&.$E\>F$OS80 PD!5JQ6XMJ&GJ]6<OV!,5UX+X=TJO
M%6J+=A"O$QU11B*EQF8"2%\$^$[XU8+=<WWTM#*^0VF1!"K@1VA\<SM$&&GB
M\W\M6('21UP1@#1?Y0#$QH$A$ /XIASNYETF5W]LD8#8IDW1=A]9,6GPEE9J
M2&_NMBJ"<4_I$FL?5V\4EX7X44YP:%S9-E<U9H=^0[5QBFB(T/5MML9NCMB'
M80%N Z<BTD9MNE=R;8B 4!A[4DAPFNB'AC.'_69BC(4H#==N@PB&LCB+M%B+
*MGB+N.@C 0$ .P$!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>11
<FILENAME>schedule1figure1a01.jpg
<TEXT>
begin 644 schedule1figure1a01.jpg
M_]C_X  02D9)1@ ! 0$ 8 !@  #_X0 B17AI9@  34T *@    @  0$2  ,
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MU]C9VN'BX^3EYN?HZ>KQ\O/T]?;W^/GZ_\0 'P$  P$! 0$! 0$! 0
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M'[D'MJG\S^\,?3\J,?3\J**/J.&_Y]Q^Y![:I_,_O#'T_*C'T_*BBCZCAO\
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M **** "BBB@ HHHH **** "BBB@ HHHH **** "BBB@ HHHH *V?A+_R<?\
M!G_LJ?@O_P!2/3JQJV?A+_R<?\&?^RI^"_\ U(].KY/CO_DG,=_UZJ?^DL]7
M(O\ D8T/\<?S1_2'1117^:Y_09_+G^ST?^+!>!O^Q?L/_2=*["ONCP9_P;.^
M.O!/@_2]%M?VB?"<EMI%G%91/+\+[@R.D:!%+$:T!NPHS@ >@%:A_P"#</X@
M#_FX?P;_ .&MN?\ Y=U_;&5^.W"V'P=*A4G/FC%)^X]TDNY^0XS@O,JM>=6/
M+9M]?,^ Z*^_/^(<'X@?]'#^#?\ PUMS_P#+NC_B' ^(/_1P_@W_ ,-;<_\
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MZY_^7='_ !'[A+^>I_X _P#,/]1LT[1^\^ Z*^_/^(<#X@_]'#^#?_#6W/\
M\NZ/^(<#X@_]'#^#?_#6W/\ \NZ/^(_<)?SU/_ '_F'^HV:=H_>? =%??G_$
M.!\0?^CA_!O_ (:VY_\ EW1_Q#@_$#_HXCP;_P"&NN?_ )=T?\1^X2_GJ?\
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M?^CA_!O_ (:VY_\ EW1_Q'[A+^>I_P" /_,/]1LT[1^\^ Z*^_/^(<'X@?\
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M /X1NG?_ !FC_AWI\ O^B'_!_P#\(W3O_C-:?ZB8C_G['[F9_P"NF'_Y]O\
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MM=D.^WN;6*>/)!QO09!#+E2I,_ZDUG+D]M&_HR_];J7)S^RE;Y'ZT45^5_\
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M?^"KW[+?_1R?P#_\.#I/_P D4?\ #UO]EP?\W)? /_PX&D__ !^OEV^_:!\
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MW_=Y^OZ(^)_^"A__ "?Y\#_^R?\ C;_TY>$ZR*U_^"A__)_GP/\ ^R?^-O\
MTY>$ZR*^BX,_Y%R]6>%Q;_OWR0=:\5_:G_97U+]J#QMX+AG\47F@>#_#L&JW
M-[;65II]U/?WUQ;I90AXKZTN8)+<65UJT<B, "UQ$=K8W)SO[7_Q!\5:!^T#
MX!TCPGKGDZVWA#QAKV@>')+V&UM/&.O6=M916%E<[RCRPJE[=3&))8QF))20
M( 5^9= _:4_X0:\C\2? _P 3^.O%47P[^%/BC6/B3IGQ*UK7=4NM*OK6*(:=
M;WEO+,;:UU0WUG=AX4\H&W6\:,!&@<^ACL92NZ-6+:NKV^3T[[Z^1QX# 5G:
MO3DKZVT]5KVO;3S/5/!'_!,[7['3_"4GB;_A7.O>(?A_8>"=#\/:VEC+'<VM
MEH'B.ZNI98_,21[>:YTM[1'6.0H\XE0E8@CD^*W_  3.U[QIX5OH=-_X5S'J
M%QJ'BS79XM4L9+O3]<O+[Q;I.N:?%?Q*B--"]KI<=I<,2612BH)E4"CQ/_P4
M'\8:7XDMXK'6OAU=>&=8_MG2_#?BR/P]J5[HOB_6;?1-)FLK:VFM+B;;Y^H7
M&KH$0W$D@TUK6)6N06/=7G[5_P 1-!\6^(X;[0_#MP--\;Z5X)M=,L5?[/:W
M5WX>M[UGO-6FGC6.V:_OK>!)ELC(P1(DMII[J-8^91P;BX6E;X6_Q_IG9S9@
MFIW5_B7Y?TNYR'Q#_P"";OB+X@>*/!_BBWUFU\+ZGX,UB[\:C1M-UW4)M*\0
M:O>:W9:K<:?<-<"1H;!6TZ#]Y"FV2YN&NA9VYA^SS>H_M=?L[>-/VDO$?A71
M[/4?".E^#-/U"PUQM5>P,OB;PWJMA?PW<-WI[2K-:R^;"DULRRQQF,3&0M<*
M6MF^6_@I^UW\5?&7QEUK6_&6N:/;Z7XRT#X2ZYX;\-17,MO_ *-JFI65OJ%W
M:""Z25(8[N>\259ED:7?9I*S6ZK%-V'@+_@IMXP^(W@+P_I^E7'A&_\ 'UY8
M:-!XJ4^%M3MK3X?:Q>>)K/2)+"^MY+D,\Q2ZNMD)GADSI$LV&BNHQ%%/$8-Q
M::DE+\4G;\5^!53#XY3C+FBW'\'))_G^/W'W43@T5\$_&7_@JMXV^"'Q*T-=
M1T/P[JWAG6-7U?1HM+TG2KV;Q->26/BF[TM?L,<LL5G?.\$-G$UO#<?:HI;S
M[5Y+V\1B;[VS7M8;&4ZS<:=]+7Z;['A8O U<.DZG7MY;A7N7_!*'_E%M^S7_
M -DK\+_^FBUKPVO<O^"4/_*+;]FO_LE?A?\ ]-%K7P_'N]'_ +>_0^PX)^&K
M_P!N_J>#?M*?\I2?'W_9+/!W_IW\5U/4'[2G_*4GQ]_V2SP=_P"G?Q74]?1<
M*?\ (LI_/\V>#Q1_R,9_+_TE";L&OG/]JS]B3Q%^U)\3=2U0?$36/!>GV?A'
M^Q/#C:5:6-Q+9:A/=FZNKN99[9I/EDLM&EA>WN(98I+1VCDA8B1N%_:Z^-/B
M[2H/C+H6@ZAXDM_'GBC5]!^'O@S2=+AFGN$LKJS%S-K-I!YT(CN0L^ND7;SP
M6Q.A1([JUM(6QM(_;LUCX#Z%X7\)^,]>L_!*^%M(\4V_B34O%NDW/B#4;%M-
M&FMHQO9[*Z\AKFXL]5L+B>1)'2XN91;1&*>9%7HQ6-P]2]*LGR]?OLO\R<+@
M,33M6H-7_&UN9O\ 0](^&_[(/BZW^+^G^/\ Q,O@6/Q9>^-K+Q3X@N-'$X$\
M,/@M]%-O$\D7F,B:A/<2Q)(V%AF9MWF,R'R[P[_P2MU[X:?#OPS%X2_X1#1-
M<\.V'P\OKNRTR\DTG3O%>LZ!>WD^H'49(K1WDAN$N8WCE,;2--!"[JHC ;7^
M$?\ P4:\8:GXCTG0_&%AH^G^--4U_P *Z'!X.@\,ZG;ZC/\ ;]$L+_5Y%G>2
M15^PO?23RJ8S]FAL5CF(>]@F3F_AE^VOXA^%?@WX,W>NZQ9V_A_4_!'PZE\7
M^)]>34-22RAU&VUX2W$Y%PL-L\UW9V4'VV1<*]YNG,RI$B<?-@IM)*6\M?/9
MG<J>.C?5?9T[I:K_ "\]D%__ ,$M_&]G\1/@QXXTO2OV?[36?@[;O>IX?M=$
MO;72M8O[_4;FYOH%G=YY+6VL_.$MBRQ2[+EY7$$$>R)?4?VZ/^"?^J_M/?'S
MX._$'1?$1AO/AWXOT75+S3-3F3^SUT^SN)I[A[3;;O,EY,9(E8"6.&98(?,!
M,$3+Y9\9O^"J_BZ+XF>!_!'PYTVUU;4/$UQX.%UXEU;PA-!HTFFZT&1M9M;?
M^TDO)+8SSV<(5T"6\R20R7#23P@7O@9^VGX^\3_LXV_BQ/$7A#7_ !%)X!\!
MZMJ7B![.XETG3_[0UK4K35+FZM(KQ8(_L-O!*]Q)$UN=]M*93'%%'# HSP+O
M05WU>^\5_P  <J>8+EKMQ3V7_;SZ_-W[GW517PKK?[=WQR@^%.JZLMC\.=-E
MT/0/''BFSU:;1[J]T_QSI6AS:>MC>V<,>H(UG#>I>R$,\MP&6%)8]R3)7W4>
M*]S#8R%:ZA?2VZMN?/8K U,.DYV=[[.^QX__ ,%"?^3!_CA_V3_7O_3;<5]H
M_P#!5O\ Y19_M)_]DJ\3_P#IHNJ^+O\ @H1_R8-\</\ LG^O?^FVXK[1_P""
MK7_*+/\ :3_[)5XG_P#31=5^?\<?[S2]'^9]SP;_ +O/U_1'AU%%&:_2X?"C
M\\G\3.;^,&F>)-8^$GBFS\&ZC::3XPN](NX="OKI0UO97S0NMM+("D@*++L8
M@HXPIRK=#\GP_P#!*>\\#7=WH.BZ_I'B[P#XAL/"&G:U9>+--M1?O%X>UFTG
MMX3):6T4-W#)IGVN!A<Q/*6AM5,S1,1%[M^W=K.O:/\ LJ>*AX;U8>&]2U+[
M)I,NO%)&_P"$:L[R\@M;S5,QR1&/[':S3W/F&15C^SAV8*K5\Y^%?&=_?_M3
M^-M/^*4?QUT?X@77Q-BD\$:;X3G\0'1;OPS;2Z1##=,D<CZ2UFWF;[\R'<OV
MF<%8Y&BC'AYC*C[51J1;=M'LM;_GL>]E<:ZH\U.22OJK7>C5ONW\M3I/%?\
MP33O]3^%EUX>TZT\"V::?X8^)>B>'HEB:.WT2;Q'J2S:<80L!\E8K,RP2F,
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M(M/T+P[)I%[JMWKFG6WAFYU+2=16XMYEC7[7>V5Q&L&S?*//BCQ+8W#5[O\
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MZL(I-0$"FXD>)Y9HW@:Y,9^SQ12I((=M%.6.;49PC?KZ>7?S%.GER3E"<O\
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MK6MU:]'^I6(J8)TY*A=/HG\M?NN>C4445ZTMCR([GI__  2+_P"3+?\ N?\
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M_KW_ *;;BOM'_@JW_P HL_VD_P#LE7B?_P!-%U7Q=_P4(_Y,'^.'_9/]>_\
M3;<5]H_\%6S_ ,:L_P!I/_LE7B?_ --%U7YQQQ_O-+T?YGZ#P;_N\_7]$>'4
M445^EP^%'YW+XF?/W[=GPS\=>,[+0]6\#Z/>:A?>';>[N(Y_#WB*/0?%$5WY
MMI):P6TUQ&]E-8SM RWMO>*T;HL4JI++!'$_G/@[]FWXW^ _&_@O3=8U2\\3
MZ!-;^#HR?#.OKX5T?P&VC6\W]J+]FAC OK>^E9%2W6V"R1R&.3[(MK;25]CX
MYH->?4RZG.HZK;N[;?<>E1S2I3I*BDK+O]_]?B?''A3]B3X@0_#7X/PS>,?B
ME8ZQJVD:?IWQ*6;X@ZK>/;S(;'4+FYB=K\B)WET^XT__ $,J0FLO*&V0&-]C
M1OA;\;O#7Q@T/Q#J5UXC\6>$Y]7UG2YO"\/B!;!])6X\8?;K/6I;@3 W%M%I
M,21BTRS*J);B+R[FY\OZOHJ/[+IK9N_KZ?Y:E?VO5?Q)?=ZGQ!8?LZ?M#6_@
M[Q!I.H>)O'5YXP\-:1<K9>.K'Q?#;V_BN[F\0?VI \&AR![96MK2-8&2>2UC
MD$\ECN^RE+N#T?\ 9K^&7C;0_BE\,Y/%5C>?;O"_@GQ)!JUS)<7MTD#ZEK&F
MS6$+7%Y=7;RW'V>PG,T<=W<K \842>5);-)],4'FG3RV,)<RD]+?@[_TQ5,T
MG.#BXK6^WFK?=^04445ZAY1XS\4?^28?\%!/^S:[#_T5XVKV:O&?BC_R3#_@
MH)_V;78?^BO&U>S5\CD/_(QQGJOU/JLZ_P!PPOH_R05Y;^UM\#F^/GPUT_38
M]!\.^(KC2=8M=8M[35=3O-'D2:$L8YK74K,/<6%S&Y5Q-''(2BR1843&1/4J
M*^IJTU4@X2ZGS5&K*E452/0_/OQ3_P $L/BI\2_B1\/]>\2>-_.L]%T_5M*N
M;-/%$NHW_A5;K79;ZWOM,U'4].NY)KR&RD@MQ,([.Y5K"W*W*K]WU75_^"=U
M_9^!]6N_"=YX<\$_$S7/$_B>^U#Q5I%NUOJ-]INKW&JB%);N-4GD>SCO[2[6
M)CY;7&EP1J\8"7$7U?T%'>O.IY30A=I/U;[6_P CT9YUB963:MY+UW\M3X@_
M:,_X)?ZU\2OB5;7^FZ?X%UKX?6/B>\OV^'FH:A<Z1I&HV,WA33M$@<R6]O+]
MGN;.6RE>#RX6*)/N26%Q@XWA3_@E-X[D^*GQDUOQIXPM/%+_ !$@UN2'4=+O
MX]%N-1&H::+-=+N5FTZ\NX;"#>YB4:C<0QFULW^R,Z&OOBBB63X9S<W>[=]]
M"HYWBE!035K6VU_KS_X!\=?L[?LJ>,/@9K7PXT/4M'\-PQV'Q&U#Q;M\.V5I
M'::=I8\,7.FDW-Q::9IMO)<->W481?LXE:.08\U+>5H_L7O0!BBNO"X:-!.,
M=O\ @(X<5C)XB2E-685\N_%+_E(IX<_["G@__P!,/Q1KZBKY=^*7_*13PY_V
M%/!__IA^*->=GGP4_P#''\T>CDOQU?\ KW+\D?45%%%>X>(%%%% !1110 44
M44 %%%%3+8<=ST__ ()%_P#)EO\ W/\ X\_]3'6J*7_@D4,_L6_]S_X\_P#4
MQUJBOP3%?QI^K_,_9Z/P1]$>3_M)'_C:/X]_[)9X._\ 3MXKJQ7P3_P<>_\
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MHH7IQ7XA_P#$4'\??^A/^#__ (*]2_\ DZC_ (B@_C[_ -"?\'__  5ZE_\
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'C)02OT/_V0$!

end
</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>GRAPHIC
<SEQUENCE>12
<FILENAME>schedule17appendix17d_image1.gif
<TEXT>
begin 644 schedule17appendix17d_image1.gif
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MKL0[SR>_S!:/495J11CEXB_]?<D+KGA#6+HLK@:U7ES6/+BC^^I[.$O*H[*
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M QA=@=)O^'[%5JAY_)JDG1J)[034L]Z-:<YPNP7F.^.;W(E&K?PG=_<(C?_
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B)%@$01 D6 1!$/]!_A=%H'&P72/C]     !)14Y$KD)@@@$!

end
</TEXT>
</DOCUMENT>
</SEC-DOCUMENT>
