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Revenue (Tables) | 12 Months Ended
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Mar. 31, 2019
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Summary of Revenue by Service Type | Revenue by service type
|  | Year ended March 31, |
|  | 2019 |  |  | 2018 |  |  | 2017 |
Industry-specific |  | $ | 307,214 |  |  | $ | 258,155 |  |  | $ | 170,212 |
Customer interaction services |  |  | 183,199 |  |  |  | 193,427 |  |  |  | 168,096 |
Finance and accounting |  |  | 175,194 |  |  |  | 162,432 |  |  |  | 124,089 |
Research and analytics |  |  | 91,716 |  |  |  | 89,402 |  |  |  | 79,948 |
Auto claims |  |  | 34,885 |  |  |  | 35,414 |  |  |  | 44,642 |
Others |  |  | 16,912 |  |  |  | 19,127 |  |  |  | 15,559 |
Total |  | $ | 809,120 |  |  | $ | 757,956 |  |  | $ | 602,546 |
Summary of Revenue by Industry | Revenue by industry
|  | Year ended March 31, |
|  | 2019 |  |  | 2018 |  |  | 2017 |
Insurance* |  | $ | 215,242 |  |  | $ | 194,593 |  |  | $ | 178,196 |
Diversified businesses including manufacturing, retail, CPG, media and entertainment, and telecom |  |  | 142,091 |  |  |  | 137,049 |  |  |  | 105,325 |
Travel and leisure |  |  | 140,996 |  |  |  | 142,091 |  |  |  | 128,051 |
Healthcare |  |  | 124,109 |  |  |  | 111,593 |  |  |  | 40,814 |
Utilities |  |  | 56,334 |  |  |  | 66,030 |  |  |  | 56,059 |
Shipping and logistics |  |  | 49,858 |  |  |  | 33,922 |  |  |  | 25,638 |
Consulting and professional services |  |  | 44,142 |  |  |  | 39,683 |  |  |  | 41,876 |
Banking and financial services |  |  | 36,348 |  |  |  | 32,995 |  |  |  | 26,587 |
Total |  | $ | 809,120 |  |  | $ | 757,956 |  |  | $ | 602,546 |
* | Includes revenue disclosed under the Auto Claims BPM segment in Note 28.
Summary of Revenue by Contract Type | Revenue by contract type
|  | Year ended March 31, |
|  | 2019 |  |  | 2018 |  |  | 2017 |
Full-time-equivalent |  | $ | 522,436 |  |  | $ | 473,898 |  |  | $ | 432,919 |
Transaction* |  |  | 137,219 |  |  |  | 141,617 |  |  |  | 106,352 |
Subscription |  |  | 66,542 |  |  |  | 58,916 |  |  |  | 2,139 |
Fixed price |  |  | 42,512 |  |  |  | 39,788 |  |  |  | 27,375 |
Others |  |  | 40,411 |  |  |  | 43,735 |  |  |  | 33,761 |
Total |  | $ | 809,120 |  |  | $ | 757,956 |  |  | $ | 602,546 |
* | Includes revenue disclosed under the Auto Claims BPM segment in Note 28.
Summary of Movement in Contract Assets | The movement in contract assets during the year is as follows:
|  | As at |
|  | March 31, 2019 |
|  | Sales Commission |  |  | Transition activities |  |  | Upfront payment / Others |  |  | Total |
Opening balance |  | $ | — |  |  | $ | 3,038 |  |  | $ | 3,202 |  |  | $ | 6,240 |
Impact on adoption of IFRS 15 |  |  | 6,821 |  |  |  | 201 |  |  |  | 359 |  |  |  | 7,381 |
|  |  | 6,821 |  |  |  | 3,239 |  |  |  | 3,561 |  |  |  | 13,621 |
Additions during the year |  |  | 3,182 |  |  |  | 11,507 |  |  |  | 6,533 |  |  |  | 21,222 |
Amortization/recognition during the year |  |  | (1,185 | ) |  |  | (1,120 | ) |  |  | (4,844 | ) |  |  | (7,149 | )
Impairment loss recognized during the year |  |  | (508 | ) |  |  | — |  |  |  | — |  |  |  | (508 | )
Translation adjustments |  |  | (279 | ) |  |  | (215 | ) |  |  | (465 | ) |  |  | (959 | )
Closing balance |  | $ | 8,031 |  |  |  | 13,411 |  |  |  | 4,785 |  |  |  | 26,227 |
Summary of Movement in Contract Liabilities | The movement in contract liabilities during the year is as follows:
|  | As at |
|  | March 31, 2019 |
|  | Payments in advance of services |  |  | Advance billings |  |  | Others |  |  | Total |
Opening balance |  | $ | 1,107 |  |  | $ | 2,106 |  |  | $ | 266 |  |  | $ | 3,479 |
Impact on offset with trade receivables and unbilled revenue |  |  | 115 |  |  |  | 4,345 |  |  |  | 793 |  |  |  | 5,253 |
Gross opening balance |  |  | 1,222 |  |  |  | 6,451 |  |  |  | 1,059 |  |  |  | 8,732 |
Impact on adoption of IFRS 15 |  |  | 64 |  |  |  | — |  |  |  | — |  |  |  | 64 |
|  |  | 1,286 |  |  |  | 6,451 |  |  |  | 1,059 |  |  |  | 8,796 |
Additions during the year |  |  | 11,175 |  |  |  | 44,940 |  |  |  | 11,861 |  |  |  | 67,976 |
Revenue recognized during the year |  |  | (2,918 | ) |  |  | (39,927 | ) |  |  | (12,075 | ) |  |  | (54,920 | )
Translation adjustments |  |  | (109 | ) |  |  | (351 | ) |  |  | (83 | ) |  |  | (543 | )
Gross closing balance |  |  | 9,434 |  |  |  | 11,113 |  |  |  | 762 |  |  |  | 21,309 |
Impact on offset with trade receivables and unbilled revenue |  |  | (2,255 | ) |  |  | (6,379 | ) |  |  | (639 | ) |  |  | (9,273 | )
Closing balance |  | $ | 7,179 |  |  | $ | 4,734 |  |  | $ | 123 |  |  | $ | 12,036 |
Summary of Estimated Revenue Expected to be Recognized in Future Related to Remaining Performance Obligations | The estimated revenue expected to be recognized in the future relating to remaining performance obligations as at March 31, 2019 is as follows:
|  | As at March 31, 2019 |
|  | Less than 1 Year |  |  | 1-2 years |  |  | 2-5 years |  |  | More than 5 years |  |  | Total |
Transaction price allocated to remaining performance obligations |  | $ | 15,635 |  |  | $ | 10,182 |  |  | $ | 1,906 |  |  | $ | — |  |  | $ | 27,723 |

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