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Condensed Consolidated Statements of Comprehensive Income - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2023
Mar. 31, 2022
Revenue    
Revenue $ 261,753 $ 257,124
Cost of revenue    
Cost of revenue 123,112 123,362
Gross profit 138,641 133,762
Operating expenses    
Sales, marketing and customer success 54,385 55,216
Research and development 40,591 39,952
General and administrative 52,838 43,762
Amortization 774 811
Total operating expenses 148,588 139,741
Loss from operations (9,947) (5,979)
Interest expense (10,662) (7,599)
Other income, net 2,007 1,121
Loss before provision for income taxes (18,602) (12,457)
Income tax benefit (3,901) (2,050)
Net loss $ (14,701) $ (10,407)
Loss per share    
Basic earnings per share $ (0.28) $ (0.20)
Diluted earnings per share $ (0.28) $ (0.20)
Common shares and equivalents outstanding    
Basic weighted average shares 52,132,999 51,199,717
Diluted weighted average shares outstanding 52,132,999 51,199,717
Other comprehensive (loss) income    
Foreign currency translation adjustment $ 2,158 $ (2,132)
Unrealized (loss) gain on derivative instruments, net of tax (10,692) 10,905
Total other comprehensive (loss) income (8,534) 8,773
Comprehensive loss (23,235) (1,634)
Recurring [Member]    
Revenue    
Revenue 252,748 244,666
Cost of revenue    
Cost of revenue 114,500 112,174
One-time services and other [Member]    
Revenue    
Revenue 9,005 12,458
Cost of revenue    
Cost of revenue $ 8,612 $ 11,188