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RESTRUCTURING
12 Months Ended
Dec. 31, 2021
Restructuring and Related Activities [Abstract]  
RESTRUCTURING RESTRUCTURING:
In addition to the disposal of our HLC Based Mortgage Banking Operations, we have taken the following restructuring activities to improve our productivity and reduce expenses:

In 2019, we implemented a restructuring plan under which we incurred costs to:
Reduce our staffing levels through consolidation of job functions and elimination of management redundancy;
Renegotiate our technology contracts;
Eliminate excess occupancy costs;
Eliminate redundant or unnecessary systems and services;
Engage consultants to assist with the above processes.

In 2020, we concluded the restructuring plan started in 2019, and took additional steps to consolidate our facilities and incurred charges to reflect the vacating of certain office space.

The costs incurred include severance, retention, facility related charges and consulting fees.

The following table summarizes the restructuring charges and the liability for restructuring costs still to be paid in the periods indicated:
(in thousands)Facility-related costsPersonnel-related costsOther costsTotal
2021 Activity
Restructuring charges$— $— $— $— 
Costs paid or otherwise settled(1,029)(154)(116)(1,299)
Balance, December 31, 2021$1,834 $— $— $1,834 
2020 Activity
   Restructuring charges$10,188 $339 $1,266 $11,793 
   Costs paid or otherwise settled(8,560)(695)(1,309)(10,564)
Balance, December 31, 2020$2,863 $154 $116 $3,133 
2019 Activity
Restructuring charges$1,373 $1,836 $1,302 $4,511 
Costs paid or otherwise settled(138)(1,326)(1,143)(2,607)
Balance, December 31, 2019$1,235 $510 $159 $1,904