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SEGMENT REPORTING | 6 Months Ended
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May 31, 2026
Segment Reporting [Abstract] |
SEGMENT REPORTING | SEGMENT REPORTING: The Company operates as one operating segment. The Company's chief operating decision maker (“CODM”) is its President and Chief Executive Officer, who reviews financial information presented on a consolidated basis. The CODM uses consolidated net income and operating income to assess financial performance, allocate resources, and make key operating decisions. The following table presents selected financial information, including significant segment expenses, with respect to the Company’s single operating segment for the three and six months ended May 31, 2026 and 2025.
| Three Months Ended |  | Six Months Ended
| May 31, 2026 |  | May 31, 2025 |  | May 31, 2026 |  | May 31, 2025
Revenue | $ | 2,462,473 |  |  | $ | 2,417,371 |  |  | $ | 4,962,864 |  |  | $ | 4,789,593 |
Cost of revenue (1) | 1,602,793 |  |  | 1,564,966 |  |  | 3,235,533 |  |  | 3,078,421 |
Selling, general and administrative expenses (2) | 512,305 |  |  | 495,081 |  |  | 1,031,775 |  |  | 979,641 |
Acquisition-related, integration and restructuring expenses | 65,505 |  |  | 16,808 |  |  | 100,374 |  |  | 34,832 |
Share-based compensation expense | 25,367 |  |  | 26,862 |  |  | 54,822 |  |  | 53,462 |
Amortization of intangible assets | 102,057 |  |  | 109,158 |  |  | 205,513 |  |  | 214,777 |
Loss on held for sale | 963 |  |  | — |  |  | 6,892 |  |  | — |
Depreciation expense | 58,062 |  |  | 56,151 |  |  | 113,975 |  |  | 111,248 |
Operating income | 95,421 |  |  | 148,345 |  |  | 213,980 |  |  | 317,212 |
Interest expense and finance charges, net | 68,074 |  |  | 75,406 |  |  | 143,391 |  |  | 148,400 |
Other expense (income), net | (42,128) |  |  | 21,218 |  |  | (27,617) |  |  | 16,299 |
Provision for income taxes | 14,199 |  |  | 9,628 |  |  | 21,341 |  |  | 40,163 |
Net income | $ | 55,276 |  |  | $ | 42,093 |  |  | $ | 76,865 |  |  | $ | 112,350 |
(1) Exclusive of depreciation expense and acquisition-related, integration and restructuring expenses. (2) Exclusive of loss on held for sale, depreciation expense, amortization of intangible assets, acquisition-related, integration and restructuring expenses, and share-based compensation expense. For the three and six months ended May 31, 2026, acquisition-related, integration and restructuring expenses primarily included restructuring costs associated with the Company’s recent cost reduction initiatives, including severance and employee-related costs. Restructuring expenses also included costs associated with facilities consolidation, including lease terminations. For the three and six months ended May 31, 2025, acquisition-related, integration and restructuring costs primarily included integration costs associated with the combination with Webhelp and restructuring expenses. These costs primarily included severance and employee-related costs, costs associated with facilities consolidation, including lease terminations to integrate the businesses, and information technology system consolidation costs.

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