XML 127 R113.htm IDEA: XBRL DOCUMENT v3.10.0.1
Segment Disclosures - Summary of Segment Information (Detail) - USD ($)
$ in Thousands
 3 Months Ended 12 Months Ended
Dec. 31, 2018
Sep. 30, 2018
Jun. 30, 2018
Mar. 31, 2018
Dec. 31, 2017
Sep. 30, 2017
Jun. 30, 2017
Mar. 31, 2017
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Segment Reporting Information [Line Items]                      
Revenue $ 199,023 $ 224,249 $ 232,641 $ 266,090 $ 195,142 $ 207,723 $ 211,016 $ 241,459 $ 922,003 $ 855,340 $ 799,832
Operating expenses 181,824 198,607 205,102 204,750 189,975 184,723 188,120 192,766 790,283 755,584 697,726
Gross margin 17,199 25,642 27,539 61,340 5,167 23,000 22,896 48,693 131,720 99,756 102,106
Corporate general and administrative expenses 8,873 10,279 9,993 10,028 7,316 7,979 9,232 8,768 39,173 33,295 36,319
Operating income (loss) 8,326 15,363 17,546 51,312 (2,149) 15,021 13,664 39,925 92,547 66,461 65,787
Other (expense) income:                      
Interest expense (1,434) (1,614) (1,817) (1,780) (1,689) (1,777) (1,692) (1,517) (6,645) (6,675) (6,593)
Gain on sale of operations, net 362     663     23 22 1,025 45 855
Other (expense) income, net (9,631) 3,143 630 (1,229) 5,196 2,792 3,764 2,737 (7,087) 14,489 6,957
Total other (expense) income, net (10,703) 1,529 (1,187) (2,346) 3,507 1,015 2,095 1,242 (12,707) 7,859 1,219
Income from continuing operations before income tax expense $ (2,377) $ 16,892 $ 16,359 $ 48,966 $ 1,358 $ 16,036 $ 15,759 $ 41,167 79,840 74,320 67,006
Operating Segments [Member] | Financial Services [Member]                      
Segment Reporting Information [Line Items]                      
Revenue                 600,926 540,315 501,307
Operating expenses                 508,653 468,089 432,254
Gross margin                 92,273 72,226 69,053
Operating income (loss)                 92,273 72,226 69,053
Other (expense) income:                      
Other (expense) income, net                 (263) 158 209
Total other (expense) income, net                 (263) 158 209
Income from continuing operations before income tax expense                 92,010 72,384 69,262
Operating Segments [Member] | Benefits and Insurance Services [Member]                      
Segment Reporting Information [Line Items]                      
Revenue                 288,437 283,909 267,606
Operating expenses                 239,646 236,317 223,487
Gross margin                 48,791 47,592 44,119
Operating income (loss)                 48,791 47,592 44,119
Other (expense) income:                      
Interest expense                 (102) (36) (39)
Other (expense) income, net                 493 442 367
Total other (expense) income, net                 391 406 328
Income from continuing operations before income tax expense                 49,182 47,998 44,447
Operating Segments [Member] | National Practices [Member]                      
Segment Reporting Information [Line Items]                      
Revenue                 32,640 31,116 30,919
Operating expenses                 30,003 28,382 27,697
Gross margin                 2,637 2,734 3,222
Operating income (loss)                 2,637 2,734 3,222
Other (expense) income:                      
Other (expense) income, net                 3 (8) 3
Total other (expense) income, net                 3 (8) 3
Income from continuing operations before income tax expense                 2,640 2,726 3,225
Corporate and Other [Member]                      
Segment Reporting Information [Line Items]                      
Operating expenses                 11,981 22,796 14,288
Gross margin                 (11,981) (22,796) (14,288)
Corporate general and administrative expenses                 39,173 33,295 36,319
Operating income (loss)                 (51,154) (56,091) (50,607)
Other (expense) income:                      
Interest expense                 (6,543) (6,639) (6,554)
Gain on sale of operations, net                 1,025 45 855
Other (expense) income, net                 (7,320) 13,897 6,378
Total other (expense) income, net                 (12,838) 7,303 679
Income from continuing operations before income tax expense                 $ (63,992) $ (48,788) $ (49,928)