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v3.19.2

Segment Disclosures - Summary of Segment Information (Detail) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended
--- | --- | ---
Jun. 30, 2019 | Jun. 30, 2018 | Jun. 30, 2019 | Jun. 30, 2018
Segment Reporting Information [Line Items] |  |  |  |
Revenue | $ 235,498 | $ 232,641 | $ 505,496 | $ 498,731
Operating expenses | 198,148 | 205,102 | 413,644 | 409,852
Gross margin | 37,350 | 27,539 | 91,852 | 88,879
Corporate general & admin | 10,566 | 9,993 | 22,246 | 20,021
Operating income | 26,784 | 17,546 | 69,606 | 68,858
Other (expense) income: |  |  |  |
Interest expense | (1,587) | (1,817) | (2,988) | (3,597)
Gain on sale of operations, net | 50 |  | 547 | 663
Other (expense) income, net | (3,311) | 630 | 5,949 | (599)
Total other (expense) income, net | (4,848) | (1,187) | 3,508 | (3,533)
Income from continuing operations before income tax expense | 21,936 | 16,359 | 73,114 | 65,325
Financial Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 154,373 | 151,737 | 339,517 | 332,340
Benefits and Insurance Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 72,127 | 72,753 | 148,382 | 150,083
National Practices [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 8,998 | 8,151 | 17,597 | 16,308
Operating Segments [Member] | Financial Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 154,373 | 151,737 | 339,517 | 332,340
Operating expenses | 128,158 | 129,070 | 262,616 | 262,103
Gross margin | 26,215 | 22,667 | 76,901 | 70,237
Operating income | 26,215 | 22,667 | 76,901 | 70,237
Other (expense) income: |  |  |  |
Gain on sale of operations, net | 50 |  | 547 |
Other (expense) income, net | (66) | (17) | (202) | 248
Total other (expense) income, net | (16) | (17) | 345 | 248
Income from continuing operations before income tax expense | 26,199 | 22,650 | 77,246 | 70,485
Operating Segments [Member] | Benefits and Insurance Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 72,127 | 72,753 | 148,382 | 150,083
Operating expenses | 61,075 | 61,165 | 122,446 | 122,298
Gross margin | 11,052 | 11,588 | 25,936 | 27,785
Operating income | 11,052 | 11,588 | 25,936 | 27,785
Other (expense) income: |  |  |  |
Interest expense | (14) | (15) | (24) | (89)
Other (expense) income, net | 174 | 30 | 195 | 222
Total other (expense) income, net | 160 | 15 | 171 | 133
Income from continuing operations before income tax expense | 11,212 | 11,603 | 26,107 | 27,918
Operating Segments [Member] | National Practices [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 8,998 | 8,151 | 17,597 | 16,308
Operating expenses | 8,204 | 7,567 | 16,204 | 14,842
Gross margin | 794 | 584 | 1,393 | 1,466
Operating income | 794 | 584 | 1,393 | 1,466
Other (expense) income: |  |  |  |
Other (expense) income, net | 1 |  | 1 |
Total other (expense) income, net | 1 |  | 1 |
Income from continuing operations before income tax expense | 795 | 584 | 1,394 | 1,466
Corporate and Other [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Operating expenses | 711 | 7,300 | 12,378 | 10,609
Gross margin | (711) | (7,300) | (12,378) | (10,609)
Corporate general & admin | 10,566 | 9,993 | 22,246 | 20,021
Operating income | (11,277) | (17,293) | (34,624) | (30,630)
Other (expense) income: |  |  |  |
Interest expense | (1,573) | (1,802) | (2,964) | (3,508)
Gain on sale of operations, net |  |  |  | 663
Other (expense) income, net | (3,420) | 617 | 5,955 | (1,069)
Total other (expense) income, net | (4,993) | (1,185) | 2,991 | (3,914)
Income from continuing operations before income tax expense | $ (16,270) | $ (18,478) | $ (31,633) | $ (34,544)

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