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v3.19.3

Segment Disclosures (Tables) | 9 Months Ended
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Sep. 30, 2019
Segment Reporting [Abstract] |
Summary of Segment Information | Segment information for the three and nine months ended September 30, 2019 and 2018 is presented below. We do not manage our assets on a segment basis, therefore segment assets are not presented below.
|  | Three Months Ended September 30, 2019 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 153,794 |  |  | $ | 76,960 |  |  | $ | 9,036 |  |  | $ | — |  |  | $ | 239,790 |
Operating expenses |  |  | 128,231 |  |  |  | 63,390 |  |  |  | 8,104 |  |  |  | 9,421 |  |  |  | 209,146 |
Gross margin |  |  | 25,563 |  |  |  | 13,570 |  |  |  | 932 |  |  |  | (9,421 | ) |  |  | 30,644 |
Corporate general & admin |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 11,670 |  |  |  | 11,670 |
Operating income (loss) |  |  | 25,563 |  |  |  | 13,570 |  |  |  | 932 |  |  |  | (21,091 | ) |  |  | 18,974 |
Other income (expense): |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (14 | ) |  |  | — |  |  |  | (1,507 | ) |  |  | (1,521 | )
Gain (loss) on sale of operations, net |  |  | 16 |  |  |  | — |  |  |  | — |  |  |  | (161 | ) |  |  | (145 | )
Other income, net |  |  | 14 |  |  |  | 9 |  |  |  | — |  |  |  | 6,744 |  |  |  | 6,767 |
Total other income (expense) |  |  | 30 |  |  |  | (5 | ) |  |  | — |  |  |  | 5,076 |  |  |  | 5,101 |
Income (loss) from continuing operations before income tax expense |  | $ | 25,593 |  |  | $ | 13,565 |  |  | $ | 932 |  |  | $ | (16,015 | ) |  | $ | 24,075 |
|  | Three Months Ended September 30, 2018 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 146,145 |  |  | $ | 70,069 |  |  | $ | 8,035 |  |  | $ | — |  |  | $ | 224,249 |
Operating expenses |  |  | 124,546 |  |  |  | 59,399 |  |  |  | 7,514 |  |  |  | 7,148 |  |  |  | 198,607 |
Gross margin |  |  | 21,599 |  |  |  | 10,670 |  |  |  | 521 |  |  |  | (7,148 | ) |  |  | 25,642 |
Corporate general & admin |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 10,279 |  |  |  | 10,279 |
Operating income (loss) |  |  | 21,599 |  |  |  | 10,670 |  |  |  | 521 |  |  |  | (17,427 | ) |  |  | 15,363 |
Other (expense) income: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (7 | ) |  |  | — |  |  |  | (1,607 | ) |  |  | (1,614 | )
Other (expense) income, net |  |  | (142 | ) |  |  | 129 |  |  |  | — |  |  |  | 3,156 |  |  |  | 3,143 |
Total other (expense) income |  |  | (142 | ) |  |  | 122 |  |  |  | — |  |  |  | 1,549 |  |  |  | 1,529 |
Income (loss) from continuing operations before income tax expense |  | $ | 21,457 |  |  | $ | 10,792 |  |  | $ | 521 |  |  | $ | (15,878 | ) |  | $ | 16,892 |
Segment information for the nine months ended September 30, 2019 and 2018 was as follows (in thousands):
|  | Nine Months Ended September 30, 2019 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 493,311 |  |  | $ | 225,342 |  |  | $ | 26,633 |  |  | $ | — |  |  | $ | 745,286 |
Operating expenses |  |  | 390,847 |  |  |  | 185,836 |  |  |  | 24,308 |  |  |  | 21,799 |  |  |  | 622,790 |
Gross margin |  |  | 102,464 |  |  |  | 39,506 |  |  |  | 2,325 |  |  |  | (21,799 | ) |  |  | 122,496 |
Corporate general & admin |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 33,916 |  |  |  | 33,916 |
Operating income (loss) |  |  | 102,464 |  |  |  | 39,506 |  |  |  | 2,325 |  |  |  | (55,715 | ) |  |  | 88,580 |
Other income: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (38 | ) |  |  | — |  |  |  | (4,471 | ) |  |  | (4,509 | )
Gain (loss) on sale of operations, net |  |  | 563 |  |  |  | — |  |  |  | — |  |  |  | (161 | ) |  |  | 402 |
Other (expense) income, net |  |  | (188 | ) |  |  | 204 |  |  |  | 1 |  |  |  | 12,699 |  |  |  | 12,716 |
Total other income |  |  | 375 |  |  |  | 166 |  |  |  | 1 |  |  |  | 8,067 |  |  |  | 8,609 |
Income (loss) from continuing operations before income tax expense |  | $ | 102,839 |  |  | $ | 39,672 |  |  | $ | 2,326 |  |  | $ | (47,648 | ) |  | $ | 97,189 |
|  | Nine Months Ended September 30, 2018 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 478,485 |  |  | $ | 220,152 |  |  | $ | 24,343 |  |  | $ | — |  |  | $ | 722,980 |
Operating expenses |  |  | 386,649 |  |  |  | 181,697 |  |  |  | 22,356 |  |  |  | 17,757 |  |  |  | 608,459 |
Gross margin |  |  | 91,836 |  |  |  | 38,455 |  |  |  | 1,987 |  |  |  | (17,757 | ) |  |  | 114,521 |
Corporate general & admin |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 30,300 |  |  |  | 30,300 |
Operating income (loss) |  |  | 91,836 |  |  |  | 38,455 |  |  |  | 1,987 |  |  |  | (48,057 | ) |  |  | 84,221 |
Other income (expense): |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (96 | ) |  |  | — |  |  |  | (5,115 | ) |  |  | (5,211 | )
Gain on sale of operations, net |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 663 |  |  |  | 663 |
Other income (expense), net |  |  | 106 |  |  |  | 351 |  |  |  | — |  |  |  | 2,087 |  |  |  | 2,544 |
Total other income (expense) |  |  | 106 |  |  |  | 255 |  |  |  | — |  |  |  | (2,365 | ) |  |  | (2,004 | )
Income (loss) from continuing operations before income tax expense |  | $ | 91,942 |  |  | $ | 38,710 |  |  | $ | 1,987 |  |  | $ | (50,422 | ) |  | $ | 82,217 |

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