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v3.19.3.a.u2

Segment Disclosures (Tables) | 12 Months Ended
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Dec. 31, 2019
Segment Reporting [Abstract] |
Schedule of Revenue from External Customers | We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2019, 2018 and 2017 was as follows (in thousands):
|  | Year Ended December 31, |
|  | 2019 |  |  | 2018 |  |  | 2017 |
United States |  | $ | 946,801 |  |  | $ | 920,481 |  |  | $ | 853,802 |
Canada |  |  | 1,623 |  |  |  | 1,522 |  |  |  | 1,538 |
Total revenue |  | $ | 948,424 |  |  | $ | 922,003 |  |  | $ | 855,340 |
Summary of Segment Information | Segment information for the years ended December 31, 2019, 2018 and 2017 is presented below (in thousands). We do not manage our assets on a segment basis, therefore segment assets are not presented below.
|  | For the Year Ended December 31, 2019 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 616,567 |  |  | $ | 296,228 |  |  | $ | 35,629 |  |  | $ | — |  |  | $ | 948,424 |
Operating expenses |  |  | 515,240 |  |  |  | 246,245 |  |  |  | 32,474 |  |  |  | 29,537 |  |  |  | 823,496 |
Gross margin |  |  | 101,327 |  |  |  | 49,983 |  |  |  | 3,155 |  |  |  | (29,537 | ) |  |  | 124,928 |
Corporate general and administrative expenses |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 44,406 |  |  |  | 44,406 |
Operating income (loss) |  |  | 101,327 |  |  |  | 49,983 |  |  |  | 3,155 |  |  |  | (73,943 | ) |  |  | 80,522 |
Other (expense) income: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (57 | ) |  |  | — |  |  |  | (5,708 | ) |  |  | (5,765 | )
Gain on sale of operations, net |  |  | 578 |  |  |  | — |  |  |  | — |  |  |  | (161 | ) |  |  | 417 |
Other (expense) income, net |  |  | (121 | ) |  |  | 238 |  |  |  | 1 |  |  |  | 17,597 |  |  |  | 17,715 |
Total other (expense) income |  |  | 457 |  |  |  | 181 |  |  |  | 1 |  |  |  | 11,728 |  |  |  | 12,367 |
Income (loss) from continuing operations before income tax expense |  | $ | 101,784 |  |  | $ | 50,164 |  |  | $ | 3,156 |  |  | $ | (62,215 | ) |  | $ | 92,889 |
|  | For the Year Ended December 31, 2018 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 600,926 |  |  | $ | 288,437 |  |  | $ | 32,640 |  |  | $ | — |  |  | $ | 922,003 |
Operating expenses |  |  | 508,653 |  |  |  | 239,646 |  |  |  | 30,003 |  |  |  | 11,981 |  |  |  | 790,283 |
Gross margin |  |  | 92,273 |  |  |  | 48,791 |  |  |  | 2,637 |  |  |  | (11,981 | ) |  |  | 131,720 |
Corporate general and administrative expenses |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 39,173 |  |  |  | 39,173 |
Operating income (loss) |  |  | 92,273 |  |  |  | 48,791 |  |  |  | 2,637 |  |  |  | (51,154 | ) |  |  | 92,547 |
Other income (expense): |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (102 | ) |  |  | — |  |  |  | (6,543 | ) |  |  | (6,645 | )
Gain on sale of operations, net |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 1,025 |  |  |  | 1,025 |
Other income (expense), net |  |  | (263 | ) |  |  | 493 |  |  |  | 3 |  |  |  | (7,320 | ) |  |  | (7,087 | )
Total other income (expense) |  |  | (263 | ) |  |  | 391 |  |  |  | 3 |  |  |  | (12,838 | ) |  |  | (12,707 | )
Income (loss) from continuing operations before income tax expense |  | $ | 92,010 |  |  | $ | 49,182 |  |  | $ | 2,640 |  |  | $ | (63,992 | ) |  | $ | 79,840 |
|  | For the Year Ended December 31, 2017 |
|  | Financial Services |  |  | Benefits and Insurance Services |  |  | National Practices |  |  | Corporate and Other |  |  | Total |
Revenue |  | $ | 540,315 |  |  | $ | 283,909 |  |  | $ | 31,116 |  |  | $ | — |  |  | $ | 855,340 |
Operating expenses |  |  | 468,089 |  |  |  | 236,317 |  |  |  | 28,382 |  |  |  | 22,796 |  |  |  | 755,584 |
Gross margin |  |  | 72,226 |  |  |  | 47,592 |  |  |  | 2,734 |  |  |  | (22,796 | ) |  |  | 99,756 |
Corporate general and administrative expenses |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 33,295 |  |  |  | 33,295 |
Operating income (loss) |  |  | 72,226 |  |  |  | 47,592 |  |  |  | 2,734 |  |  |  | (56,091 | ) |  |  | 66,461 |
Other income (expense): |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Interest expense |  |  | — |  |  |  | (36 | ) |  |  | — |  |  |  | (6,639 | ) |  |  | (6,675 | )
Gain on sale of operations, net |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 45 |  |  |  | 45 |
Other income, net |  |  | 158 |  |  |  | 442 |  |  |  | (8 | ) |  |  | 13,897 |  |  |  | 14,489 |
Total other income |  |  | 158 |  |  |  | 406 |  |  |  | (8 | ) |  |  | 7,303 |  |  |  | 7,859 |
Income (loss) from continuing operations before income tax expense |  | $ | 72,384 |  |  | $ | 47,998 |  |  | $ | 2,726 |  |  | $ | (48,788 | ) |  | $ | 74,320 |

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