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Segment Disclosures (Tables)
12 Months Ended
Dec. 31, 2019
Segment Reporting [Abstract]  
Schedule of Revenue from External Customers

We operate in the United States and Canada and revenue generated from such operations during the years ended December 31, 2019, 2018 and 2017 was as follows (in thousands):

 

 

 

Year Ended December 31,

 

 

 

2019

 

 

2018

 

 

2017

 

United States

 

$

946,801

 

 

$

920,481

 

 

$

853,802

 

Canada

 

 

1,623

 

 

 

1,522

 

 

 

1,538

 

Total revenue

 

$

948,424

 

 

$

922,003

 

 

$

855,340

 

Summary of Segment Information

Segment information for the years ended December 31, 2019, 2018 and 2017 is presented below (in thousands). We do not manage our assets on a segment basis, therefore segment assets are not presented below.

 

 

 

For the Year Ended December 31, 2019

 

 

 

Financial

Services

 

 

Benefits and

Insurance

Services

 

 

National

Practices

 

 

Corporate

and Other

 

 

Total

 

Revenue

 

$

616,567

 

 

$

296,228

 

 

$

35,629

 

 

$

 

 

$

948,424

 

Operating expenses

 

 

515,240

 

 

 

246,245

 

 

 

32,474

 

 

 

29,537

 

 

 

823,496

 

Gross margin

 

 

101,327

 

 

 

49,983

 

 

 

3,155

 

 

 

(29,537

)

 

 

124,928

 

Corporate general and administrative expenses

 

 

 

 

 

 

 

 

 

 

 

44,406

 

 

 

44,406

 

Operating income (loss)

 

 

101,327

 

 

 

49,983

 

 

 

3,155

 

 

 

(73,943

)

 

 

80,522

 

Other (expense) income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense

 

 

 

 

 

(57

)

 

 

 

 

 

(5,708

)

 

 

(5,765

)

Gain on sale of operations, net

 

 

578

 

 

 

 

 

 

 

 

 

(161

)

 

 

417

 

Other (expense) income, net

 

 

(121

)

 

 

238

 

 

 

1

 

 

 

17,597

 

 

 

17,715

 

Total other (expense) income

 

 

457

 

 

 

181

 

 

 

1

 

 

 

11,728

 

 

 

12,367

 

Income (loss) from continuing operations before

   income tax expense

 

$

101,784

 

 

$

50,164

 

 

$

3,156

 

 

$

(62,215

)

 

$

92,889

 

 

 

 

For the Year Ended December 31, 2018

 

 

 

Financial

Services

 

 

Benefits and

Insurance

Services

 

 

National

Practices

 

 

Corporate

and Other

 

 

Total

 

Revenue

 

$

600,926

 

 

$

288,437

 

 

$

32,640

 

 

$

 

 

$

922,003

 

Operating expenses

 

 

508,653

 

 

 

239,646

 

 

 

30,003

 

 

 

11,981

 

 

 

790,283

 

Gross margin

 

 

92,273

 

 

 

48,791

 

 

 

2,637

 

 

 

(11,981

)

 

 

131,720

 

Corporate general and administrative expenses

 

 

 

 

 

 

 

 

 

 

 

39,173

 

 

 

39,173

 

Operating income (loss)

 

 

92,273

 

 

 

48,791

 

 

 

2,637

 

 

 

(51,154

)

 

 

92,547

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense

 

 

 

 

 

(102

)

 

 

 

 

 

(6,543

)

 

 

(6,645

)

Gain on sale of operations, net

 

 

 

 

 

 

 

 

 

 

 

1,025

 

 

 

1,025

 

Other income (expense), net

 

 

(263

)

 

 

493

 

 

 

3

 

 

 

(7,320

)

 

 

(7,087

)

Total other income (expense)

 

 

(263

)

 

 

391

 

 

 

3

 

 

 

(12,838

)

 

 

(12,707

)

Income (loss) from continuing operations before

   income tax expense

 

$

92,010

 

 

$

49,182

 

 

$

2,640

 

 

$

(63,992

)

 

$

79,840

 

 

 

 

For the Year Ended December 31, 2017

 

 

 

Financial

Services

 

 

Benefits and

Insurance

Services

 

 

National

Practices

 

 

Corporate

and Other

 

 

Total

 

Revenue

 

$

540,315

 

 

$

283,909

 

 

$

31,116

 

 

$

 

 

$

855,340

 

Operating expenses

 

 

468,089

 

 

 

236,317

 

 

 

28,382

 

 

 

22,796

 

 

 

755,584

 

Gross margin

 

 

72,226

 

 

 

47,592

 

 

 

2,734

 

 

 

(22,796

)

 

 

99,756

 

Corporate general and administrative expenses

 

 

 

 

 

 

 

 

 

 

 

33,295

 

 

 

33,295

 

Operating income (loss)

 

 

72,226

 

 

 

47,592

 

 

 

2,734

 

 

 

(56,091

)

 

 

66,461

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense

 

 

 

 

 

(36

)

 

 

 

 

 

(6,639

)

 

 

(6,675

)

Gain on sale of operations, net

 

 

 

 

 

 

 

 

 

 

 

45

 

 

 

45

 

Other income, net

 

 

158

 

 

 

442

 

 

 

(8

)

 

 

13,897

 

 

 

14,489

 

Total other income

 

 

158

 

 

 

406

 

 

 

(8

)

 

 

7,303

 

 

 

7,859

 

Income (loss) from continuing operations before

   income tax expense

 

$

72,384

 

 

$

47,998

 

 

$

2,726

 

 

$

(48,788

)

 

$

74,320