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v3.20.1

Segment Disclosures - Summary of Segment Information (Detail) - USD ($) $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2020 | Mar. 31, 2019
Segment Reporting Information [Line Items] |  |
Revenue | $ 277,455 | $ 269,998
Operating expenses | 199,827 | 215,496
Gross margin | 77,628 | 54,502
Corporate general & administrative expenses | 10,489 | 11,680
Operating income | 67,139 | 42,822
Other (expense) income: |  |
Interest expense | (1,119) | (1,401)
Gain on sale of operations, net | 95 | 497
Other (expense) income, net | (15,800) | 9,260
Total other (expense) income, net | (16,824) | 8,356
Income from continuing operations before income tax expense | 50,315 | 51,178
Financial Services [Member] |  |
Segment Reporting Information [Line Items] |  |
Revenue | 188,777 | 185,144
Benefits and Insurance Services [Member] |  |
Segment Reporting Information [Line Items] |  |
Revenue | 79,612 | 76,255
National Practices [Member] |  |
Segment Reporting Information [Line Items] |  |
Revenue | 9,066 | 8,599
Operating Segments [Member] | Financial Services [Member] |  |
Segment Reporting Information [Line Items] |  |
Revenue | 188,777 | 185,144
Operating expenses | 138,598 | 134,458
Gross margin | 50,179 | 50,686
Operating income | 50,179 | 50,686
Other (expense) income: |  |
Gain on sale of operations, net | 40 | 497
Other (expense) income, net | 19 | (136)
Total other (expense) income, net | 59 | 361
Income from continuing operations before income tax expense | 50,238 | 51,047
Operating Segments [Member] | Benefits and Insurance Services [Member] |  |
Segment Reporting Information [Line Items] |  |
Revenue | 79,612 | 76,255
Operating expenses | 65,223 | 61,371
Gross margin | 14,389 | 14,884
Operating income | 14,389 | 14,884
Other (expense) income: |  |
Interest expense | (11) | (10)
Gain on sale of operations, net | 55 |
Other (expense) income, net | 96 | 21
Total other (expense) income, net | 140 | 11
Income from continuing operations before income tax expense | 14,529 | 14,895
Operating Segments [Member] | National Practices [Member] |  |
Segment Reporting Information [Line Items] |  |
Revenue | 9,066 | 8,599
Operating expenses | 8,283 | 8,000
Gross margin | 783 | 599
Operating income | 783 | 599
Other (expense) income: |  |
Other (expense) income, net | 1 |
Total other (expense) income, net | 1 |
Income from continuing operations before income tax expense | 784 | 599
Corporate and Other [Member] |  |
Segment Reporting Information [Line Items] |  |
Operating expenses | (12,277) | 11,667
Gross margin | 12,277 | (11,667)
Corporate general & administrative expenses | 10,489 | 11,680
Operating income | 1,788 | (23,347)
Other (expense) income: |  |
Interest expense | (1,108) | (1,391)
Other (expense) income, net | (15,916) | 9,375
Total other (expense) income, net | (17,024) | 7,984
Income from continuing operations before income tax expense | $ (15,236) | $ (15,363)

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