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v3.20.2

Segment Disclosures - Summary of Segment Information (Detail) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Segment Reporting Information [Line Items] |  |  |  |
Revenue | $ 238,389 | $ 239,790 | $ 752,787 | $ 745,286
Operating expenses | 204,760 | 209,146 | 613,603 | 622,790
Gross margin | 33,629 | 30,644 | 139,184 | 122,496
Corporate general & admin | 11,339 | 11,670 | 32,988 | 33,916
Operating income | 22,290 | 18,974 | 106,196 | 88,580
Other income (expense): |  |  |  |
Interest expense | (974) | (1,521) | (4,167) | (4,509)
Gain (loss) on sale of operations, net | (74) | (145) | 78 | 402
Other (expense) income, net | 5,914 | 6,767 | 3,450 | 12,716
Total other income (expense), net | 4,866 | 5,101 | (639) | 8,609
Income from continuing operations before income tax expense | 27,156 | 24,075 | 105,557 | 97,189
Financial Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 155,499 | 153,794 | 498,359 | 493,311
Benefits and Insurance Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 73,881 | 76,960 | 227,433 | 225,342
National Practices [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 9,009 | 9,036 | 26,995 | 26,633
Operating Segments [Member] | Financial Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 155,499 | 153,794 | 498,359 | 493,311
Operating expenses | 129,922 | 128,231 | 395,937 | 390,847
Gross margin | 25,577 | 25,563 | 102,422 | 102,464
Operating income | 25,577 | 25,563 | 102,422 | 102,464
Other income (expense): |  |  |  |
Gain (loss) on sale of operations, net | (76) | 16 | (25) | 563
Other (expense) income, net | (14) | 14 | 32 | (188)
Total other income (expense), net | (90) | 30 | 7 | 375
Income from continuing operations before income tax expense | 25,487 | 25,593 | 102,429 | 102,839
Operating Segments [Member] | Benefits and Insurance Services [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 73,881 | 76,960 | 227,433 | 225,342
Operating expenses | 62,013 | 63,390 | 188,519 | 185,836
Gross margin | 11,868 | 13,570 | 38,914 | 39,506
Operating income | 11,868 | 13,570 | 38,914 | 39,506
Other income (expense): |  |  |  |
Interest expense | (10) | (14) | (30) | (38)
Gain (loss) on sale of operations, net | 2 |  | 103 |
Other (expense) income, net | (36) | 9 | 190 | 204
Total other income (expense), net | (44) | (5) | 263 | 166
Income from continuing operations before income tax expense | 11,824 | 13,565 | 39,177 | 39,672
Operating Segments [Member] | National Practices [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenue | 9,009 | 9,036 | 26,995 | 26,633
Operating expenses | 8,070 | 8,104 | 24,343 | 24,308
Gross margin | 939 | 932 | 2,652 | 2,325
Operating income | 939 | 932 | 2,652 | 2,325
Other income (expense): |  |  |  |
Other (expense) income, net |  |  | 1 | 1
Total other income (expense), net | 0 | 0 | 1 | 1
Income from continuing operations before income tax expense | 939 | 932 | 2,653 | 2,326
Corporate and Other [Member] |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Operating expenses | 4,755 | 9,421 | 4,804 | 21,799
Gross margin | (4,755) | (9,421) | (4,804) | (21,799)
Corporate general & admin | 11,339 | 11,670 | 32,988 | 33,916
Operating income | (16,094) | (21,091) | (37,792) | (55,715)
Other income (expense): |  |  |  |
Interest expense | (964) | (1,507) | (4,137) | (4,471)
Gain (loss) on sale of operations, net |  | (161) |  | (161)
Other (expense) income, net | 5,964 | 6,744 | 3,227 | 12,699
Total other income (expense), net | 5,000 | 5,076 | (910) | 8,067
Income from continuing operations before income tax expense | $ (11,094) | $ (16,015) | $ (38,702) | $ (47,648)

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