Restructuring-Related Expenses

12 Months Ended

Dec. 31, 2021

4. Restructuring-Related Expenses

On August 1, 2019, the Company’s Board of Directors approved a plan to change the Company’s operating model and improve its business processes and cost structure by reorganizing the Company’s senior management, including those managers reporting to the Chief Executive Officer (“CEO”), reducing its headcount, and consolidating various facilities. While certain of the expenses may be identifiable to the Company’s segments, primarily to the Company’s Consumer-to-Consumer segment, the expenses are not included in the measurement of segment operating income provided to the Chief Operating Decision Maker (“CODM”) for purposes of performance assessment and resource allocation. These expenses are therefore excluded from the Company’s segment operating income results. These expenses are specific to this initiative; however, the types of expenses related to this initiative are similar to expenses that the Company has previously incurred and can reasonably be expected to incur in the future. All expenses for this initiative have been incurred as of December 31, 2020, and substantially all of the liability had been paid in cash as of December 31, 2021.

The following table summarizes the expenses related to the restructuring accruals, which are included in Accounts payable and accrued liabilities in the Company’s Consolidated Balance Sheets, and the total expenses incurred since the inception of the restructuring plan (in millions):


	Severance and			Facility Relocations
	Related			and Closures,
	Employee			Consulting,
	Benefits			and Other			Total
Balance, December 31, 2019	$	71.2		$	2.1		$	73.3
Expenses(a)		11.8			25.0			36.8
Cash payments		(58.7	)		(24.0	)		(82.7	)
Non-cash benefits/(charges)(a)		0.6			(1.8	)		(1.2	)
Balance, December 31, 2020	$	24.9		$	1.3		$	26.2

Total expenses incurred	$	109.8		$	42.5		$	152.3

(a)

Non-cash benefits/(charges) include non-cash write-offs and accelerated depreciation of ROU assets and leasehold improvements and a non-cash benefit for adjustments to stock compensation for awards forfeited by employees. These amounts have been removed from the liability balance in the table above as they do not impact the restructuring accruals.

The following table presents restructuring-related expenses as reflected in the Consolidated Statements of Income (in millions):


	Year Ended December 31,
	2020		2019
Cost of services	$	4.5	$	39.8
Selling, general, and administrative		32.3		75.7
Total expenses, pre-tax	$	36.8	$	115.5
Total expenses, net of tax	$	31.5	$	90.0