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Revenue | 12 Months Ended
--- | ---
Dec. 31, 2023
Revenue from Contract with Customer [Abstract] |
Revenue | 3. Revenue The Company’s revenues are primarily derived from consideration paid by customers to transfer money. These revenues vary by transaction based upon factors such as channel, send and receive locations, the principal amount sent, and the difference between the exchange rate set by the Company to the customer and a rate available in the wholesale foreign exchange market, when the money transfer involves different send and receive currencies. The Company also offers other services, including bill payment services, for which revenue is impacted by similar factors. For the substantial majority of the Company’s revenues, the Company acts as the principal in transactions and reports revenue on a gross basis, as the Company controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss, and has the ability to establish transaction prices. The Company also provides services to financial institutions and other third parties to enable such entities to offer money transfer services to their own customers under their brands. Generally, in these arrangements, consumers agree to terms and conditions specified by the financial institution or other third party that, among other things, establish pricing paid by the consumer for the service. The Company recognizes revenue on a net basis under these arrangements. Revenue is recognized net of any taxes collected from customers, which are subsequently remitted to governmental authorities. The Company recognized $4,158.0 million, $4,254.0 million, and $4,865.5 million in revenues from contracts with customers for the years ended December 31, 2023, 2022, and 2021, respectively. There were no material upfront costs incurred to obtain contracts with customers during these same periods. Under the Company’s loyalty programs, which were primarily offered in its money transfer services, the Company must fulfill loyalty program rewards earned by customers. The loyalty program redemption activity has been and continues to be insignificant to the Company’s results of operations for the years ended December 31, 2023, 2022, and 2021, and the Company has immaterial contract liability balances as of December 31, 2023 and 2022, which primarily related to its customer loyalty programs and other services. Contract asset balances related to customers were also immaterial as of December 31, 2023 and 2022, as the Company typically receives payment of consideration from its customers prior to satisfying performance obligations under the customer contracts. In addition to revenue generated from contracts with customers, the Company recognizes revenue from other sources, including investment income generated on settlement assets primarily related to money transfer and money order services and impacts from the Company’s foreign currency cash flow hedges. The Company analyzes its different services individually to determine the appropriate basis for revenue recognition, as further described below. Revenues from consumer money transfers are included in the Company’s Consumer Money Transfer segment, revenues from foreign exchange and payment services were included in the Company’s Business Solutions segment, and revenues from consumer bill payment and other services were included in the Company’s Consumer Services segment. See Note 17 for further information on the Company’s segments. On August 4, 2021, the Company entered into an agreement to sell its Business Solutions business to Goldfinch Partners LLC and The Baupost Group LLC, and the final closing for this transaction occurred on July 1, 2023. Accordingly, the Company will no longer report Business Solutions revenues and operating expenses after July 1, 2023. See Note 4 for further information regarding this transaction. Consumer Money Transfers For the Company’s money transfer services, customers agree to the Company’s terms and conditions at the time of initiating a transaction. In a money transfer, the Company has one performance obligation as the customer engages the Company to perform one integrated service which typically occurs within minutes — collect the customer’s money and make funds available for payment to a designated person in the currency requested. Therefore, the Company recognizes revenue upon completion of the following: (i) the customer’s acknowledgment of the Company’s terms and conditions and payment information has been received by the Company, (ii) the Company has agreed to process the money transfer, and (iii) the Company has completed the processing of the money transfer, so that funds are available to be picked up in cash at a retail location or have been delivered to the account of the customer’s designated receiving party. The transaction price is comprised of a transaction fee and the difference between the exchange rate set by the Company to the customer and a rate available in the wholesale foreign exchange market, as applicable, both of which are readily determinable at the time the transaction is initiated. Foreign Exchange and Payment Services The Company’s foreign exchange and payment services ceased after the divestiture of its Business Solutions business. For the Company’s foreign exchange and payment services, customers agreed to terms and conditions for all transactions, either at the time of initiating a transaction or signing a contract with the Company to provide payment services on the customer’s behalf. In the majority of the Company’s foreign exchange and payment services, the Company made payments to the recipient to satisfy its performance obligation to the customer, and therefore, the Company recognized revenue on foreign exchange and payment services when this performance obligation had been fulfilled. Revenues from foreign exchange and payment services were primarily comprised of the difference between the exchange rate set by the Company to the customer and a rate available in the wholesale foreign exchange market. Consumer Services The Company offers bill payment and other services that vary by contractual features, including the types and amounts of fixed charges and with respect to how fees are billed and collected. The identification of the contract with the customer for revenue recognition purposes is consistent with these features for each of the Company’s bill payment and other services. As with consumer money transfers, customers engage the Company to perform one integrated service — collect money from the consumer and process the transaction, thereby providing billers with real-time or near real-time information regarding consumer payments and simplifying the billers’ collection efforts. The substantial majority of the Company’s revenue is recognized at a point in time. The following tables represent the disaggregation of revenue earned from contracts with customers by product type and region for the years ended December 31, 2023, 2022, and 2021 (in millions). The regional split of revenue shown in the tables below is based upon where transactions are initiated.
|  | Year Ended December 31, 2023 |
|  |  |  |  | Foreign |  |  |  |  |  |  |
|  | Consumer |  |  | Exchange |  |  |  |  |  |  |
|  | Money |  |  | and Payment |  |  | Consumer |  |  |  |
|  | Transfers |  |  | Services (b) |  |  | Services |  |  | Total |
Regions: |  |  |  |  |  |  |  |  |  |  |  |
North America |  | $ | 1,469.7 |  |  | $ | — |  |  | $ | 138.3 |  |  | $ | 1,608.0 |
Europe and CIS |  |  | 953.5 |  |  |  | 13.0 |  |  |  | 16.8 |  |  |  | 983.3 |
Middle East, Africa, and South Asia |  |  | 829.4 |  |  |  | — |  |  |  | 0.4 |  |  |  | 829.8 |
Latin America and the Caribbean |  |  | 419.2 |  |  |  | — |  |  |  | 102.6 |  |  |  | 521.8 |
East Asia and Oceania |  |  | 215.1 |  |  |  | — |  |  |  | — |  |  |  | 215.1 |
Revenues from contracts with customers |  | $ | 3,886.9 |  |  | $ | 13.0 |  |  | $ | 258.1 |  |  | $ | 4,158.0 |
Other revenues(a) |  |  | 118.1 |  |  |  | 16.7 |  |  |  | 64.2 |  |  |  | 199.0 |
Total revenues |  | $ | 4,005.0 |  |  | $ | 29.7 |  |  | $ | 322.3 |  |  | $ | 4,357.0 |
|  | Year Ended December 31, 2022 |
|  |  |  |  | Foreign |  |  |  |  |  |  |
|  | Consumer |  |  | Exchange |  |  |  |  |  |  |
|  | Money |  |  | and Payment |  |  | Consumer |  |  |  |
|  | Transfers |  |  | Services (b) |  |  | Services |  |  | Total |
Regions: |  |  |  |  |  |  |  |  |  |  |  |
North America |  | $ | 1,553.2 |  |  | $ | 17.9 |  |  | $ | 129.5 |  |  | $ | 1,700.6 |
Europe and Russia/CIS |  |  | 1,056.0 |  |  |  | 102.3 |  |  |  | 21.1 |  |  |  | 1,179.4 |
Middle East, Africa, and South Asia |  |  | 630.5 |  |  |  | 0.4 |  |  |  | 0.4 |  |  |  | 631.3 |
Latin America and the Caribbean |  |  | 388.0 |  |  |  | 0.5 |  |  |  | 108.2 |  |  |  | 496.7 |
East Asia and Oceania |  |  | 233.0 |  |  |  | 12.5 |  |  |  | 0.5 |  |  |  | 246.0 |
Revenues from contracts with customers |  | $ | 3,860.7 |  |  | $ | 133.6 |  |  | $ | 259.7 |  |  | $ | 4,254.0 |
Other revenues(a) |  |  | 132.8 |  |  |  | 63.3 |  |  |  | 25.4 |  |  |  | 221.5 |
Total revenues |  | $ | 3,993.5 |  |  | $ | 196.9 |  |  | $ | 285.1 |  |  | $ | 4,475.5 |
|  | Year Ended December 31, 2021 |
|  |  |  |  | Foreign |  |  |  |  |  |  |
|  | Consumer |  |  | Exchange |  |  |  |  |  |  |
|  | Money |  |  | and Payment |  |  | Consumer |  |  |  |
|  | Transfers |  |  | Services |  |  | Services |  |  | Total |
Regions: |  |  |  |  |  |  |  |  |  |  |  |
North America |  | $ | 1,625.7 |  |  | $ | 101.8 |  |  | $ | 130.4 |  |  | $ | 1,857.9 |
Europe and Russia/CIS |  |  | 1,381.3 |  |  |  | 145.5 |  |  |  | 6.9 |  |  |  | 1,533.7 |
Middle East, Africa, and South Asia |  |  | 660.8 |  |  |  | 2.2 |  |  |  | 0.6 |  |  |  | 663.6 |
Latin America and the Caribbean |  |  | 376.6 |  |  |  | 3.4 |  |  |  | 83.1 |  |  |  | 463.1 |
East Asia and Oceania |  |  | 276.5 |  |  |  | 69.6 |  |  |  | 1.1 |  |  |  | 347.2 |
Revenues from contracts with customers |  | $ | 4,320.9 |  |  | $ | 322.5 |  |  | $ | 222.1 |  |  | $ | 4,865.5 |
Other revenues(a) |  |  | 73.1 |  |  |  | 99.3 |  |  |  | 32.9 |  |  |  | 205.3 |
Total revenues |  | $ | 4,394.0 |  |  | $ | 421.8 |  |  | $ | 255.0 |  |  | $ | 5,070.8 |
(a) Includes revenue from the sale of derivative financial instruments, investment income generated on settlement assets primarily related to money transfer and money order services, impacts from the Company’s foreign currency cash flow hedges, and other sources. (b) On August 4, 2021, the Company entered into an agreement to sell its Business Solutions business to Goldfinch Partners LLC and The Baupost Group LLC. The first closing occurred on March 1, 2022, the second occurred on December 31, 2022, and the final closing occurred on July 1, 2023. See Note 4 for further information regarding this transaction.

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 9 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-9 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-10 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-15 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (c) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-13 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Name Accounting Standards Codification -Topic 606 -Publisher FASB -URI https://asc.fasb.org//606/tableOfContent + Details
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