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Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($)
$ in Thousands
 1 Months Ended 8 Months Ended 9 Months Ended 11 Months Ended 12 Months Ended
Jan. 31, 2020
Sep. 30, 2020
Sep. 30, 2021
Dec. 31, 2020
Dec. 31, 2019
CASH FLOWS FROM OPERATING ACTIVITIES          
Net (loss) $ (36,530) $ (41,632) $ 666 $ (47,492) $ 34,250
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:          
Depreciation and amortization 2,105 97,815 106,493 135,057 25,953
Loss on extinguishment of debt 10,533 0 13,938 0 0
Amortization of deferred financing costs 569 2,344 5,496 3,242 3,174
Bad debt (recovery) expense 102 166 (163) 350 88
Deferred taxes (997) (12,382) (4,465) (16,747) 2,085
Share-based compensation 3,976 1,331 4,569 1,876 1,216
(Gain) on foreign currency exchange rates (82) (38) (281) (31) (110)
Loss on disposal of fixed assets 8 41 80 19 (23)
Change in fair value of interest rate swaps 0 4,412 (845) 3,616 0
Changes in operating assets and liabilities:          
Accounts receivable 9,384 (20,663) (35,815) (28,541) (10,964)
Prepaid expenses and other current assets (4,604) 143 (8,619) 3,561 9,901
Other assets (62) (325) (5,477) 55 424
Accounts payable (8,871) 11,676 1,547 16,530 12,760
Accrued compensation and accrued liabilities 4,102 (5,856) 5,898 880 (7,335)
Deferred revenue 11 (80) 73 (271) (13)
Other liabilities 767 1,157 509 826 836
Income taxes receivable and payable, net 373 (483) 256 (79) (659)
Net cash provided by (used in) operating activities (19,216) 37,626 83,860 72,851 71,583
CASH FLOWS FROM INVESTING ACTIVITIES          
Changes in short-term investments (163) 708 305 257 (1,120)
Acquisition of business 0 0 (7,588)    
Proceeds from sale of property and equipment 0     0 34
Purchase of property and equipment (951) (4,083) (5,743) (5,304) (6,578)
Capitalized software development costs (929) (7,423) (11,966) (10,522) (10,125)
Net cash used in investing activities (2,043) (10,798) (24,992) (15,569) (17,789)
CASH FLOWS FROM FINANCING ACTIVITIES          
Proceeds from issuance of common stock in initial public offering, net of underwriting discounts and commissions 0 0 320,559    
Payments of initial public offering issuance costs 0 0 (3,848)    
Shareholder distribution 0 0 (313)    
Capital contributions 41,143 59,423 241 59,423 0
Distributions to Predecessor Members and Optionholders (17,991) (4,087) 0 (5,834) 0
Borrowings on Successor Revolver 0 25,000 0 25,000 0
Repayments on Successor Revolver 0 (25,000) 0 (25,000) 0
Payments of debt issuance costs 0 (1,397) (1,257) (1,397) 0
Payments on capital lease obligations (274) (1,908) (1,286) (2,438) (3,176)
Payments on Deferred Purchase Agreements 0 0 (533)    
Proceeds from stock option exercises     187    
Net settlement of stock option exercises     (332)    
Net cash provided by (used in) financing activities (11,122) 50,356 64,372 46,404 (3,176)
Effect of exchange rate on cash. cash equivalents, and restricted cash (102) (1,665) (522) 1,021 (130)
Increase (decrease) in cash, cash equivalents, and restricted cash (32,483) 75,519 122,718 104,707 50,488
CASH, CASH EQUIVALENTS AND RESTRICTED CASH:          
Cash, cash equivalents, and restricted cash at beginning of period 80,746 48,263 152,970 48,263 30,258
Cash, cash equivalents, and restricted cash at end of period 48,263 123,782 275,688 152,970 80,746
SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION:          
Cash paid for income taxes, net of refunds received 279 2,994 6,069 4,786 5,249
Cash paid for interest 224 31,658 18,362 41,145 55,784
NON-CASH FINANCING ACTIVITIES:          
Capital lease obligations 0     0 1,860
Offering costs included in accounts payable and accrued expenses and other current liabilities 0 0 187    
Non-cash property and equipment additions 289 37 2,796 88 651
Distributions declared to Optionholders but not paid 781 0 0 0 0
Predecessor First Lien [Member]          
CASH FLOWS FROM FINANCING ACTIVITIES          
Repayments of Credit Facility (34,000) 0 0 0 0
Successor First Lien [Member]          
CASH FLOWS FROM FINANCING ACTIVITIES          
Borrowings from Successor First Lien Credit Facility 0 0 261,413    
Repayments of Credit Facility 0 (1,675) (363,875) $ (3,350) $ 0
Successor Second Lien [Member]          
CASH FLOWS FROM FINANCING ACTIVITIES          
Repayments of Credit Facility $ 0 $ 0 $ (146,584)