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Share-based Compensation (Tables) | 12 Months Ended
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Dec. 31, 2024
Share Based Compensation Arrangement By Share Based Payment Award [Line Items] |
Summary of Recognition of Share-Based Compensation related to Employees | Share-based compensation expense is recognized in cost of services, product and technology expense, and selling, general, and administrative expense, in the accompanying consolidated statements of operations and comprehensive (loss) income as follows (in thousands):
|  | Year Ended December 31, |
|  | 2024 |  |  | 2023 |  |  | 2022 |
Share-based compensation expense |  |  |  |  |  |  |  |  |
Cost of services |  | $ | 1,643 |  |  | $ | 1,279 |  |  | $ | 1,103 |
Product and technology expense |  |  | 3,343 |  |  |  | 2,246 |  |  |  | 1,351 |
Selling, general, and administrative expense |  |  | 26,776 |  |  |  | 11,740 |  |  |  | 5,402 |
Total share-based compensation expense |  | $ | 31,762 |  |  | $ | 15,265 |  |  | $ | 7,856 |
Summary of Assumptions Applied to Establish Fair Value of Options Granted Using Black-Scholes Option Pricing Model | The fair value of the modified restricted stock units and restricted stock was estimated using the closing stock price on the date of modification. The fair value of the modified stock options was estimated on the date of modification using the Black-Scholes option-pricing model with the following weighted average assumptions:
|  | Options |
Expected stock price volatility |  |  | 37.43 | %
Risk-free interest rate |  |  | 3.40 | %
Expected term (in years) |  |  | 4.67 |
Fair-value of the underlying unit |  | $ | 12.61 |
Summary of outstanding stock option grants issued |
|  |  |  | Options |  |  | Weighted Average Exercise Price |  |  | Weighted Average Remaining Contractual Term |  | Aggregate Intrinsic Value
December 31, 2023 |  | Grants outstanding |  |  | 1,915,252 |  |  | $ | 5.15 |  |  |  |  |
|  | Grants exercised |  |  | (255,716 | ) |  | $ | 5.22 |  |  |  |  |
|  | Grants cancelled/forfeited |  |  | (56,570 | ) |  | $ | 5.28 |  |  |  |  |
December 31, 2024 |  | Grants outstanding |  |  | 1,602,966 |  |  | $ | 5.15 |  |  | 5.0 Years |  | $21.8 million
December 31, 2024 |  | Grants vested |  |  | 657,192 |  |  | $ | 5.14 |  |  | 5.1 Years |  | $8.9 million
December 31, 2024 |  | Grants unvested |  |  | 945,774 |  |  | $ | 5.15 |  |  |  |  |
A summary of changes in outstanding options and the related weighted-average exercise price per share for the years ended December 31, 2023 and 2022 is as follows:
|  | December 31, |
|  | 2023 |  |  | 2022 |
|  | Options |  |  | Weighted Average Exercise Price |  |  | Options |  |  | Weighted Average Exercise Price |
Grants outstanding at the beginning of the year |  |  | 2,843,342 |  |  | $ | 6.66 |  |  |  | 3,519,563 |  |  | $ | 6.66 |
Grants exercised |  |  | (394,375 | ) |  | $ | 6.06 |  |  |  | (372,254 | ) |  | $ | 6.68 |
Grants cancelled/forfeited |  |  | (533,715 | ) |  | $ | 6.68 |  |  |  | (303,967 | ) |  | $ | 6.61 |
Grants outstanding at the end of the year |  |  | 1,915,252 |  |  | $ | 5.15 |  |  |  | 2,843,342 |  |  | $ | 6.66 |
Grants vested |  |  | 518,455 |  |  | $ | 5.13 |  |  |  | 648,926 |  |  | $ | 6.65 |
Grants unvested |  |  | 1,396,797 |  |  | $ | 5.16 |  |  |  | 2,194,416 |  |  | $ | 6.67 |
2021 Equity Plan [Member] |
Share Based Compensation Arrangement By Share Based Payment Award [Line Items] |
Summary of Assumptions Applied to Establish Fair Value of Options Granted Using Black-Scholes Option Pricing Model | The fair value for stock options granted for the years ended December 31, 2024, 2023, and 2022 was estimated at the date of grant using the Black-Scholes option-pricing model with the following weighed average assumptions:
|  | Year Ended December 31, |
|  | 2024 |  |  | 2023 |  |  | 2022 |
Expected stock price volatility |  |  | 35.43 | % |  |  | 32.99 | % |  |  | 34.66 | %
Risk-free interest rate |  |  | 4.18 | % |  |  | 4.00 | % |  |  | 2.77 | %
Expected term (in years) |  |  | 6.25 |  |  |  | 6.78 |  |  |  | 6.23 |
Fair-value of the underlying unit |  | $ | 17.74 |  |  | $ | 12.56 |  |  | $ | 14.68 |
Summary of Option Unit Activity | A summary of the option activity for the year ended December 31, 2024 is as follows:
|  |  |  | Options |  |  | Weighted Average Exercise Price |  |  | Weighted Average Remaining Contractual Term |  | Aggregate Intrinsic Value
December 31, 2023 |  | Grants outstanding |  |  | 4,686,659 |  |  | $ | 13.61 |  |  |  |  |
|  | Grants issued |  |  | 819,703 |  |  | $ | 17.74 |  |  |  |  |
|  | Grants exercised |  |  | (866,864 | ) |  | $ | 13.50 |  |  |  |  |
|  | Grants cancelled/forfeited |  |  | (121,601 | ) |  | $ | 14.56 |  |  |  |  |
December 31, 2024 |  | Grants outstanding |  |  | 4,517,897 |  |  | $ | 14.38 |  |  | 7.4 Years |  | $19.8 million
December 31, 2024 |  | Grants vested |  |  | 1,827,922 |  |  | $ | 13.76 |  |  | 6.8 Years |  | $9.1 million
December 31, 2024 |  | Grants unvested |  |  | 2,689,975 |  |  | $ | 14.80 |  |  |  |  |
A summary of changes in outstanding options and the related weighted-average exercise price per share for the years ended December 31, 2023 and 2022 is as follows:
|  | December 31, |
|  | 2023 |  |  | 2022 |
|  | Options |  |  | Weighted Average Exercise Price |  |  | Options |  |  | Weighted Average Exercise Price |
Grants outstanding at the beginning of the year |  |  | 4,311,662 |  |  | $ | 15.24 |  |  |  | 3,714,540 |  |  | $ | 15.33 |
Grants issued |  |  | 579,745 |  |  | $ | 12.56 |  |  |  | 608,122 |  |  | $ | 14.68 |
Grants exercised |  |  | (22,402 | ) |  | $ | 12.55 |  |  |  | — |  |  | $ | — |
Grants cancelled/forfeited |  |  | (182,346 | ) |  | $ | 13.81 |  |  |  | (11,000 | ) |  | $ | 17.52 |
Grants outstanding at the end of the year |  |  | 4,686,659 |  |  | $ | 13.61 |  |  |  | 4,311,662 |  |  | $ | 15.24 |
Grants vested |  |  | 1,600,529 |  |  | $ | 13.76 |  |  |  | 1,054,302 |  |  | $ | 15.20 |
Grants unvested |  |  | 3,086,130 |  |  | $ | 13.53 |  |  |  | 3,257,360 |  |  | $ | 15.25 |
Summary of the RSU activity | A summary of the RSU activity for the years ended December 31, 2024, 2023, and 2022 is as follows:
|  |  |  | Shares |  |  | Weighted Average Grant Date Fair Value |
December 31, 2021 |  | Nonvested RSUs |  |  | 340,875 |  |  | $ | 17.19 |
|  | Granted |  |  | 203,032 |  |  | $ | 14.36 |
|  | Vested |  |  | (67,175 | ) |  | $ | 16.96 |
|  | Forfeited |  |  | (4,400 | ) |  | $ | 17.52 |
December 31, 2022 |  | Nonvested RSUs |  |  | 472,332 |  |  | $ | 16.00 |
|  | Granted |  |  | 235,903 |  |  | $ | 13.46 |
|  | Vested |  |  | (150,724 | ) |  | $ | 15.42 |
|  | Forfeited |  |  | (50,368 | ) |  | $ | 14.90 |
December 31, 2023 |  | Nonvested RSUs |  |  | 507,143 |  |  | $ | 15.10 |
|  | Granted |  |  | 526,980 |  |  | $ | 17.28 |
|  | Vested |  |  | (192,361 | ) |  | $ | 14.87 |
|  | Forfeited |  |  | (66,111 | ) |  | $ | 15.98 |
December 31, 2024 |  | Nonvested RSUs |  |  | 775,651 |  |  | $ | 16.61 |
2021 Equity Plan [Member] | Restricted Stock |
Share Based Compensation Arrangement By Share Based Payment Award [Line Items] |
Summary of Restricted Stock Activity | A summary of the restricted stock activity for the years ended December 31, 2024, 2023, and 2022 is as follows:
|  |  |  | Shares |  |  | Weighted Average Grant Date Fair Value |
December 31, 2021 |  | Nonvested restricted stock |  |  | 2,613,359 |  |  | $ | 3.85 |
|  | Vested |  |  | (332,059 | ) |  | $ | 3.85 |
December 31, 2022 |  | Nonvested restricted stock |  |  | 2,281,300 |  |  | $ | 3.85 |
|  | Vested |  |  | (326,670 | ) |  | $ | 3.85 |
December 31, 2023 |  | Nonvested restricted stock |  |  | 1,954,630 |  |  | $ | 8.50 |
|  | Vested |  |  | (776,887 | ) |  | $ | 9.69 |
December 31, 2024 |  | Nonvested restricted stock |  |  | 1,177,743 |  |  | $ | 10.01 |
Sterling acquisition awards [Member] |
Share Based Compensation Arrangement By Share Based Payment Award [Line Items] |
Summary of the RSU activity | A summary of the RSU activity for the year ended December 31, 2024 is as follows:
|  |  |  | Shares |  |  | Weighted Average Grant Date Fair Value |
December 31, 2023 |  | Nonvested RSUs |  |  | — |  |  | $ | — |
|  | Exchanged for RSUs in the Company |  |  | 92,380 |  |  | $ | 18.70 |
|  | Vested |  |  | (2,674 | ) |  | $ | 18.70 |
|  | Forfeited |  |  | (33 | ) |  | $ | 18.70 |
December 31, 2024 |  | Nonvested RSUs |  |  | 89,673 |  |  | $ | 18.70 |
Summary of Restricted Stock Activity | A summary of the restricted stock activity for the year ended December 31, 2024 is as follows:
|  |  |  | Shares |  |  | Weighted Average Grant Date Fair Value |
December 31, 2023 |  | Nonvested restricted stock |  |  | — |  |  | $ | — |
|  | Exchanged for restricted stock in the Company |  |  | 929,475 |  |  | $ | 18.70 |
|  | Vested |  |  | (236,734 | ) |  | $ | 18.70 |
|  | Forfeited |  |  | (27 | ) |  | $ | 18.70 |
December 31, 2024 |  | Nonvested restricted stock |  |  | 692,714 |  |  | $ | 18.70 |

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