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Mortgage Servicing (Details) - MSRs
$ in Thousands
3 Months Ended 6 Months Ended 12 Months Ended
Jun. 30, 2020
USD ($)
Jun. 30, 2019
USD ($)
Jun. 30, 2020
USD ($)
state
Jun. 30, 2019
USD ($)
Dec. 31, 2019
USD ($)
state
Mortgage Servicing          
Unpaid principal balance of loans serviced [1] $ 21,581,932   $ 21,581,932   $ 20,059,077
Weighted average servicing fee (as a percent)     0.441%   0.438%
Interest earned on total escrows 1,400 $ 4,100 $ 4,500 $ 8,100  
Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     100.00%   100.00%
Number of states accounted for more than 4% of UPB and related servicing revenues | state     0   0
Escrow Deposit 1,020,000   $ 1,020,000   $ 947,100
Fee-based servicing portfolio | Agency Business          
Mortgage Servicing          
Escrow Deposit 635,400   $ 635,400   $ 562,100
Texas | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     18.00%   19.00%
New York | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     9.00%   9.00%
North Carolina | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     9.00%   9.00%
California | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     8.00%   9.00%
Florida | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     7.00%   6.00%
Georgia | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     6.00%   6.00%
Other | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total [2]     43.00%   42.00%
Fannie Mae          
Mortgage Servicing          
Unpaid principal balance of loans serviced [1] 15,672,931   $ 15,672,931   $ 14,832,844
Fannie Mae | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     73.00%   74.00%
Freddie Mac          
Mortgage Servicing          
Unpaid principal balance of loans serviced [1] 4,560,382   $ 4,560,382   $ 4,534,714
Freddie Mac | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     21.00%   23.00%
Private Label          
Mortgage Servicing          
Unpaid principal balance of loans serviced [1] 727,132   $ 727,132    
Private Label | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     3.00%    
FHA          
Mortgage Servicing          
Unpaid principal balance of loans serviced [1] $ 621,487   $ 621,487   $ 691,519
FHA | Fee-based servicing portfolio          
Mortgage Servicing          
UPB Percentage of Total     3.00%   3.00%
[1] Excludes loans which we are not collecting a servicing fee.
[2] No other individual state represented 4% or more of the total.