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Business Segments | 12 Months Ended
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Dec. 31, 2017
Segment Reporting [Abstract] |
Business Segments | BUSINESS SEGMENTS Customers' segment financial reporting reflects the manner in which its chief operating decision makers allocate resources and assess performance. Management has determined that Customers' operations consist of two reportable segments - Community Business Banking and BankMobile. Each segment generates revenues, manages risk and offers distinct products and services to targeted customers through different delivery channels. The strategy, marketing and analysis of these segments vary considerably. The Community Business Banking segment is delivered predominately to commercial customers in Southeastern Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island and New Hampshire through a single-point-of-contact business model and provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Lending and deposit gathering activities are focused primarily on privately held businesses, high-net-worth families, selected commercial real estate lending, commercial mortgage companies and equipment finance. Revenues are generated primarily through net interest income (the difference between interest earned on loans, investments and other interest earning assets and interest paid on deposits and other borrowed funds) and other non-interest income, such as mortgage warehouse transactional fees and bank-owned life insurance. The BankMobile segment provides state-of-the-art high-tech digital banking and disbursement services to consumers, students and the "under banked" nationwide. BankMobile, as a division of Customers Bank, is a full-service bank that is accessible to customers anywhere and anytime through the customer's smartphone or other web-enabled device. Revenues are currently being generated primarily through interchange and card revenue, deposit and wire transfer fees and university fees. The majority of revenue and expenses for BankMobile are a result of the Disbursement business acquisition described in NOTE 2 - ACQUISITION ACTIVITY. The following tables present the operating results for Customers' reportable business segments for the years ended December 31, 2017, 2016 and 2015. The segment financial results include directly attributable revenues and expenses. Corporate overhead costs are assigned to the Community Business Banking segment as those expenses are expected to continue following the planned spin-off of BankMobile. Similarly, the preferred stock dividends have been allocated in their entirety to the Community Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 37.67% for year ended December 31, 2017, and 38% for the years ended December 31, 2016 and 2015, respectively.
| For the Year Ended December 31, 2017
(amounts in thousands) | Community Business Banking |  | BankMobile |  | Consolidated
Interest income (1) | $ | 359,931 |  |  | $ | 12,919 |  |  | $ | 372,850 |
Interest expense | 105,438 |  |  | 69 |  |  | 105,507 |
Net interest income | 254,493 |  |  | 12,850 |  |  | 267,343 |
Provision for loan losses | 5,638 |  |  | 1,130 |  |  | 6,768 |
Non-interest income | 24,788 |  |  | 54,122 |  |  | 78,910 |
Non-interest expense | 128,604 |  |  | 87,002 |  |  | 215,606 |
Income (loss) before income taxes | 145,039 |  |  | (21,160 | ) |  | 123,879 |
Income tax expense (benefit) | 53,013 |  |  | (7,971 | ) |  | 45,042 |
Net income (loss) | 92,026 |  |  | (13,189 | ) |  | 78,837 |
Preferred stock dividends | 14,459 |  |  | — |  |  | 14,459 |
Net income (loss) available to common shareholders | $ | 77,567 |  |  | $ | (13,189 | ) |  | $ | 64,378 |
Goodwill and other intangibles | $ | 3,630 |  |  | $ | 12,665 |  |  | $ | 16,295 |
Total assets | $ | 9,769,996 |  |  | $ | 69,559 |  |  | $ | 9,839,555 |
Total deposits | $ | 6,400,310 |  |  | $ | 399,832 |  |  | $ | 6,800,142 |
Total non-deposit liabilities | $ | 2,106,919 |  |  | $ | 11,530 |  |  | $ | 2,118,449 |
| For the Year Ended December 31, 2016
(amounts in thousands) | Community Business Banking |  | BankMobile |  | Consolidated
Interest income (1) | $ | 315,643 |  |  | $ | 6,896 |  |  | $ | 322,539 |
Interest expense | 73,004 |  |  | 38 |  |  | 73,042 |
Net interest income | 242,639 |  |  | 6,858 |  |  | 249,497 |
Provision for loan losses | 2,246 |  |  | 795 |  |  | 3,041 |
Non-interest income | 23,165 |  |  | 33,205 |  |  | 56,370 |
Non-interest expense (2) | 130,394 |  |  | 47,837 |  |  | 178,231 |
Income (loss) before income taxes | 133,164 |  |  | (8,569 | ) |  | 124,595 |
Income tax expense (benefit) (2) | 49,149 |  |  | (3,256 | ) |  | 45,893 |
Net income (loss) | 84,015 |  |  | (5,313 | ) |  | 78,702 |
Preferred stock dividends | 9,515 |  |  | — |  |  | 9,515 |
Net income (loss) available to common shareholders | $ | 74,500 |  |  | $ | (5,313 | ) |  | $ | 69,187 |
Goodwill and other intangibles | $ | 3,639 |  |  | $ | 13,982 |  |  | $ | 17,621 |
Total assets | $ | 9,303,465 |  |  | $ | 79,271 |  |  | $ | 9,382,736 |
Total deposits | $ | 6,846,980 |  |  | $ | 456,795 |  |  | $ | 7,303,775 |
Total non-deposit liabilities | $ | 1,195,087 |  |  | $ | 28,002 |  |  | $ | 1,223,089 |
(1) - Amounts reported include funds transfer pricing of $12.9 million and $6.9 million, respectively, for the years ended December 31, 2017 and 2016, credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no-cost deposits. (2) - Includes an $0.8 million inter-segment reclassification of previously reported Community Business Banking and BankMobile segment non-interest expenses, and related income tax effects, as a result of the reallocation of certain segment expenses in 2016 to be consistent with year ended December 31, 2017, presentation.
| For the Year Ended December 31, 2015
(amounts in thousands) | Community Business Banking |  | BankMobile |  | Consolidated
Interest income (1) | $ | 243,404 |  |  | $ | 6,446 |  |  | $ | 249,850 |
Interest expense | 53,536 |  |  | 24 |  |  | 53,560 |
Net interest income | 189,868 |  |  | 6,422 |  |  | 196,290 |
Provision for loan losses | 20,562 |  |  | 4 |  |  | 20,566 |
Non-interest income | 27,573 |  |  | 144 |  |  | 27,717 |
Non-interest expense | 107,569 |  |  | 7,377 |  |  | 114,946 |
Income (loss) before income taxes | 89,310 |  |  | (815 | ) |  | 88,495 |
Income tax expense (benefit) | 30,221 |  |  | (309 | ) |  | 29,912 |
Net income (loss) | 59,089 |  |  | (506 | ) |  | 58,583 |
Preferred stock dividends | 2,493 |  |  | — |  |  | 2,493 |
Net income (loss) available to common shareholders | $ | 56,596 |  |  | $ | (506 | ) |  | $ | 56,090 |
Goodwill and other intangibles | $ | 3,651 |  |  | $ | — |  |  | $ | 3,651 |
Total assets | $ | 8,395,525 |  |  | $ | 2,680 |  |  | $ | 8,398,205 |
Total deposits | $ | 5,662,433 |  |  | $ | 247,068 |  |  | $ | 5,909,501 |
Total non-deposit liabilities | $ | 1,934,731 |  |  | $ | 71 |  |  | $ | 1,934,802 |
(1) - Amounts reported include funds transfer pricing of $6.4 million for the year ended December 31, 2015, credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no-cost deposits.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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