EX-99.1 2 a4q17pressrelease.htm EXHIBIT 99.1
Exhibit 99.1
Customers Bancorp
1015 Penn Avenue
Wyomissing, PA 19610
Contacts:
Jay Sidhu, Chairman & CEO 610-935-8693
Robert Wahlman, CFO 610-743-8074
Bob Ramsey, Director of Investor Relations and Strategic Planning 484-926-7118

CUSTOMERS BANCORP REPORTS FOURTH QUARTER 2017 NET INCOME OF $18.0 MILLION; DILUTED EPS OF $0.55
FULL YEAR NET INCOME OF $64.4 MILLION; DILUTED EPS OF $1.97
n Community Business Banking Segment Net Income to Common Shareholders for 2017 Totaled $77.6 Million ($2.38 Per Diluted Share), an Increase of 4.1% From 2016. In Q4 2017 Community Business Banking Segment Net Income to Common Shareholders Totaled $22.2 Million ($0.68 Per Diluted Share)
n Assets at December 31, 2017 Totaled $9.8 Billion, Approximately $1 Billion Less Than at June 30, 2017. Customers Reduced Total Assets to Under $10 Billion at December 31, 2017 to Improve Capital Ratios and Defer Potential Effects of the Durbin Amendment to July 1, 2019
n Q4 2017 Net Interest Margin Increased 17 Basis Points to 2.79% From Q3 2017 Due to Favorable Mix Shift in Assets and Liabilities and Normalized Prepayment Fees
n 2017 Shareholders' Equity Increased 7.6% From 2016 to $921 Million. Estimated Tier 1 Leverage Capital Ratio Was Approximately 9% For Q4 2017 and the Tangible Common Equity to Tangible Assets Ratio (a Non-GAAP Measure) For Q4 2017 Was Approximately 7%
n 2017 Book Value Per Common Share of $22.42, Up 6.36% From 2016. 2017 Tangible Book Value Per Common Share (a Non-GAAP Measure) of $21.90, Up 6.9% From 2016
n Q4 2017 Results Included a Deferred Tax Asset Re-Measurement Charge to Income Tax Expense of $5.5 Million ($0.17 Per Diluted Share) as a Result of the Enactment of the Tax Cuts and Jobs Act of 2017 in December 2017 and a $7.3 Million Benefit ($0.23 Per Diluted Share) From Exercises of Employee Stock Options, Principally by Customers' CEO, and Vesting of Restricted Stock Units
n BankMobile Spin-Off and Merger Tracking to Plan
Wyomissing, PA - January 24, 2018 - Customers Bancorp, Inc. (NYSE: CUBI), the parent company of Customers Bank (collectively “Customers”), reported net income to common shareholders of $18.0 million for the fourth quarter of 2017 ("Q4 2017") compared to net income to common shareholders of $16.2 million for the fourth quarter of 2016 ("Q4 2016"), an increase of $1.8 million, or 11.0%. Fully diluted earnings per common share for Q4 2017 was $0.55 compared to $0.51 fully diluted earnings per common share for Q4 2016, an increase of $0.04, or 7.8%.
“2017 was a strong year for Customers, with the core Community Business Banking segment, the continuing business of Customers once the BankMobile spin-off has been completed, generating earnings of $2.60 per diluted share, excluding the Religare impairment and gains on sales of investment securities (a non-GAAP measure). As we resume a moderate pace of growth in 2018, we are focused on our plans to divest BankMobile, build capital through retained earnings, and strengthen performance at the
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Community Business Banking segment with a further developing focus on core deposit funding, which we believe will drive above average shareholder value” stated Jay Sidhu, CEO and Chairman of Customers Bank. “In the fourth quarter of 2017, we actively shrank the balance sheet to improve our capital ratios and continue to maintain our small issuer status under the Durbin Amendment until July 1, 2019, if needed. Tax reform required a reduction in the value of our deferred tax asset during the fourth quarter, the effect of which was offset by the elections by employees to exercise options and the vesting of restricted stock units. More importantly for Customers, tax reform is expected to significantly increase our earnings power and internal capital generation in 2018 and beyond,” concluded Mr. Sidhu.
In Q4 2017, Customers recorded a deferred tax asset re-measurement charge to its income tax expense of $5.5 million ($0.17 per diluted share) as a result of the enactment of the Tax Cuts and Jobs Act of 2017. The one-time tax effect was offset by a $7.3 million ($0.23 per diluted share) benefit from exercises of employee stock options, principally by Customers' CEO, and vesting of restricted stock units.
Customers also reported net income to common shareholders of $64.4 million for the full year of 2017 compared to net income to common shareholders of $69.2 million for the full year of 2016, a decrease of $4.8 million, or 7.0%. Fully diluted earnings per common share was $1.97 for the full year of 2017 compared to $2.31 for 2016, a decrease of 14.7%. In addition to the Q4 2017 income tax impacts noted above, in 2017 Customers recorded impairment charges for its equity investment in Religare Enterprises Ltd. ("Religare") totaling $12.9 million, or approximately $0.40 per diluted share, which was mitigated in part by gains on sales of investment securities of $8.8 million, or approximately $0.17 per diluted share.
Outlook
“Looking to 2018, we understand that there is a need to provide greater transparency into our business given the planned divestiture of BankMobile and tax reform” stated Mr. Sidhu. “To clarify our business expectations, Customers will provide more guidance for 2018. Specifically, Customers is currently targeting moderate growth in 2018 and diluted EPS of $2.75 to $3.00 from the Community Business Banking segment, which is our core franchise which will remain as our continuing business after the spin-off and merger has been completed.”
Customers expects the Community Business Banking segment to grow total assets approximately 12% to 15% in 2018, and expects net interest margin will remain in a range between 2.70% to 2.80%. The efficiency ratio at the Community Business Banking segment in 2018 is expected to be in the mid to high 40%s, with expected fee income of approximately $35 million to $40 million. We estimate an effective consolidated tax rate of approximately 24%. Customers expects to continue to experience notable seasonality with first quarter earnings, which are impacted by lower average balances in the mortgage warehouse business, a shorter day count, and an increase in compensation expense.
Customers continues to expect to complete the divestiture of BankMobile sometime in mid-2018. BankMobile’s business is seasonal, and the full year earnings impact of BankMobile on Customers' results of operations will depend on the exact time of divestiture; however, it is currently Customers’ expectation that BankMobile's segment results will range between a slight profit and a $4.5 million loss per quarter until its divestiture.
Strategic Priorities
Strengthen Capital
Total shareholders' equity at December 31, 2017 increased 7.6% from December 31, 2016 to $921 million. The estimated Tier 1 leverage capital ratio was approximately 9% for Q4 2017 compared to 9.07% for Q4 2016. The estimated total risk-based capital ratio was approximately 13% for Q4 2017
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compared to 13.05% for Q4 2016. The estimated common equity Tier 1 capital ratio was approximately 9% for Q4 2017 compared to 8.49% for Q4 2016. The tangible common equity to tangible assets ratio (a non-GAAP measure) was approximately 7% at December 31, 2017 compared to 6.63% at December 31, 2016.
Customers recognizes the importance of not only being well capitalized in the current regulatory environment but to have adequate capital buffers to absorb any unexpected shocks. "Our capital ratios all improved during Q4 2017 as growth in our core loan portfolios was offset by planned sales of lower yielding loans and securities, and seasonal declines in the mortgage warehouse portfolio," stated Mr. Sidhu. "We continue to target a Tier I leverage capital ratio of 9.0% or higher and a total risk-based capital ratio of around 13.0%," Mr. Sidhu continued. "As we go through 2018, we expect capital ratios to trend lower through mid-year given growth in the mortgage warehouse business, but then to rebuild by year end through retained earnings," concluded Mr. Sidhu.
Grow and Successfully Divest BankMobile in 2018
BankMobile operates a branchless digital bank offering very low cost banking services to its 1.1 million active deposit customers. BankMobile has opened around 536,000 new checking accounts, and converted over 374,000 checking accounts, to BankMobile since June 16, 2016. Deposit balances were approximately $400 million at December 31, 2017, including approximately $395 million of non-interest bearing deposit accounts.
During 2017, the BankMobile segment reported net interest income of $12.9 million, non-interest income of $54.1 million, operating expenses of $87.0 million, provision for loan losses of $1.1 million and a tax benefit of $8.0 million from the operating losses, resulting in a net loss of $13.2 million. The BankMobile segment results include the funds transfer pricing benefit received by the segment for the originated deposits in the segment reporting results at a rate of approximately 2%. Deposits generated by the BankMobile business averaged $558 million for Q4 2017 and $603 million for full year of 2017.
During Q4 2017, the BankMobile segment reported net interest income of $3.2 million, non-interest income of $11.5 million, operating expenses of $20.9 million, provision for loan losses of $0.7 million and a tax benefit of $2.6 million from the operating losses, resulting in a net loss of $4.2 million.
During Q3 2017, Customers decided that the best strategy for its shareholders for divesting BankMobile was to spin-off BankMobile to Customers’ shareholders subject to an agreement with Flagship Community Bank ("Flagship") for Flagship to acquire the BankMobile business. The transaction is expected to be completed in mid-2018. Customers expects Flagship to file an application with the FDIC for its acquisition of BankMobile’s deposits shortly. Flagship has further informed Customers that it expects to file a registration statement in connection with its planned capital raise, which is a condition to completion of Flagship's acquisition of BankMobile, with the FDIC after completion of its 2017 financial statement audit.
Once Customers has completed its 2017 audited financial statements, it will file a Form 10 with the SEC with respect to the spin-off and the distribution of BankMobile Technologies, Inc. common stock to Customers’ shareholders. Once approvals of the transaction and documents are received from the FDIC and SEC as appropriate, Customers will announce the record date for the distribution of BankMobile Technologies, Inc. shares. Following the spin-off of BankMobile from Customers and merger of BankMobile with Flagship, Customers and Flagship/BankMobile will be entirely separate entities. Customers will retain no ownership in BankMobile, there will be no common employees, facilities, or functions beyond certain temporary support services to BankMobile according to the terms of a Transition Services Agreement and one common director. Following the spin-off and merger, Customers shareholders are to receive tax-free, ownership of over 50% of Flagship common shares.
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Grow and Improve Financial Performance of the Community Business Banking Segment
Priorities for the Community Business Banking segment in 2018 include strong risk management, core deposit growth, positive operating leverage, a focus on net interest margin, and carefully managed credit risk. Longer term, Customers targets a return on average assets ("ROAA") of approximately1.1%, a return on tangible common equity ("ROTCE") (a non-GAAP measure) greater than 12%, net interest margin ranging between 2.80% to 3.00%, a compound annual growth rate ("CAGR") of 15% in EPS, and an efficiency ratio in the low 40%s.
During 2017, the Community Business Banking segment reported net income of $77.6 million ($2.38 per diluted share), which included the funds transfer pricing cost paid by the segment for use of BankMobile’s deposits at a rate of approximately 2% of those deposits. Adjusted to exclude both the after-tax impact of securities gains and Religare impairment, the segment generated net income of $84.9 million, or $2.60 per share, which included a deferred tax asset re-measurement charge to income tax expense of $5.5 million ($0.17 per diluted share) as a result of the enactment of the Tax Cuts and Jobs Act of 2017 in December 2017 and a $7.3 million benefit ($0.22 per diluted share) from exercises of employee stock options and vesting of restricted stock units. For 2017, the segment reported an ROAA of 0.77%, ROTCE of 12.1% (a non-GAAP measure) and an efficiency ratio of 45.4%, compared to the respective 2016 metrics of 0.82%, 11.7% and 47.8%.
During Q4 2017, the Community Business Banking segment reported net income of $22.2 million ($0.68 per diluted share), which includes the above mentioned deferred tax asset re-measurement charge and benefit from exercises of employee stock options and vesting of restricted stock units. For Q4 2017, the segment reported an ROAA of 0.87%, ROTCE of 13.7% (a non-GAAP measure) and an efficiency ratio of 46.4% compared to the respective Q4 2016 metrics of 0.79%, 11.6% and 43.2%.
Credit quality at Customers Bank was very strong, as measured by the low level of net charge-offs (7 basis points of average loans in 2017) and nonperforming loans (0.30% of total loans at December 31, 2017), and Customers' lower risk appetite is also reflected in below average asset yields and a somewhat narrow net interest margin.
Customers' deposit strategy is to look at the total cost of deposits as the sum of operating and interest costs. Customers’ branch light model, with a focus on cost control, is reflected in dramatically lower operating expenses than the industry - operating expenses in the Community Business Banking segment were equal to 1.27% of average assets in 2017, which we believe is over 100 basis points lower than the industry overall, which enables us to pay somewhat more than our peers in interest rate. Core deposit growth is a strategic priority for Customers. Of note, excluding BankMobile, the Community Business Banking segment grew non-interest bearing demand deposits by 28% in 2017 to $657 million. In 2018, Customers is developing new deposit products and incentives to support our drive to grow low cost core deposits.
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Fourth Quarter and 2017 Overview
The following table presents a summary of key earnings and performance metrics for the years ended December 31, 2017 and 2016, and for the quarter ended December 31, 2017 and the preceding four quarters, respectively:

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
EARNINGS SUMMARY - UNAUDITED |  |  |  |
(Dollars in thousands, except per-share data) |  |  |  |  |  |  |
|  |  | Q4 | Q3 | Q2 | Q1 | Q4
| 2017 | 2016 | 2017 | 2017 | 2017 | 2017 | 2016
Net income available to common shareholders | $ | 64,378 |  | $ | 69,187 |  | $ | 18,000 |  | $ | 4,139 |  | $ | 20,107 |  | $ | 22,132 |  | $ | 16,213 |
Basic earnings per common share ("EPS") | $ | 2.10 |  | $ | 2.51 |  | $ | 0.58 |  | $ | 0.13 |  | $ | 0.66 |  | $ | 0.73 |  | $ | 0.56 |
Diluted EPS | $ | 1.97 |  | $ | 2.31 |  | $ | 0.55 |  | $ | 0.13 |  | $ | 0.62 |  | $ | 0.67 |  | $ | 0.51 |
Average common shares outstanding - basic | 30,659,320 |  | 27,596,020 |  | 30,843,319 |  | 30,739,671 |  | 30,641,554 |  | 30,407,060 |  | 28,978,115 |
Average common shares outstanding - diluted | 32,596,677 |  | 30,013,650 |  | 32,508,030 |  | 32,512,692 |  | 32,569,652 |  | 32,789,160 |  | 31,581,811 |
Shares outstanding period end | 31,382,503 |  | 30,289,917 |  | 31,382,503 |  | 30,787,632 |  | 30,730,784 |  | 30,636,327 |  | 30,289,917 |
Return on average assets | 0.77 | % | 0.86 | % | 0.84 | % | 0.29 | % | 0.93 | % | 1.09 | % | 0.84 | %
Return on average common equity | 9.38 | % | 12.41 | % | 10.11 | % | 2.33 | % | 11.84 | % | 13.80 | % | 10.45 | %
Return on average assets - pre-tax and pre-provision (1) | 1.28 | % | 1.40 | % | 1.30 | % | 0.92 | % | 1.43 | % | 1.51 | % | 1.25 | %
Return on average common equity - pre-tax and pre-provision (2) | 16.94 | % | 21.19 | % | 16.64 | % | 12.04 | % | 19.42 | % | 20.07 | % | 16.58 | %
Net interest margin, tax equivalent (3) | 2.73 | % | 2.84 | % | 2.79 | % | 2.62 | % | 2.78 | % | 2.73 | % | 2.84 | %
Efficiency ratio | 61.53 | % | 56.92 | % | 62.42 | % | 68.55 | % | 58.15 | % | 56.82 | % | 57.70 | %
Non-performing loans (NPLs) to total loans (including held-for-sale loans) | 0.30 | % | 0.22 | % | 0.30 | % | 0.33 | % | 0.21 | % | 0.33 | % | 0.22 | %
Reserves to non-performing loans | 146.36 | % | 215.31 | % | 146.36 | % | 130.83 | % | 204.59 | % | 149.85 | % | 215.31 | %
Net charge-offs | $ | 6,067 |  | $ | 1,662 |  | $ | 1,130 |  | $ | 2,495 |  | $ | 1,960 |  | $ | 482 |  | $ | 770 |
Tier 1 capital to average assets (leverage ratio) (4) | 8.91 | % | 9.29 | % | 8.94 | % | 8.35 | % | 8.66 | % | 9.04 | % | 9.07 | %
Common equity Tier 1 capital to risk-weighted assets (4) | 8.87 | % | 8.49 | % | 8.87 | % | 8.28 | % | 8.28 | % | 8.51 | % | 8.49 | %
Tier 1 capital to risk-weighted assets (4) | 11.67 | % | 11.41 | % | 11.67 | % | 10.94 | % | 10.96 | % | 11.35 | % | 11.41 | %
Total capital to risk-weighted assets (4) | 13.20 | % | 13.05 | % | 13.20 | % | 12.40 | % | 12.43 | % | 12.99 | % | 13.05 | %
Tangible common equity to tangible assets (5) | 7.00 | % | 6.63 | % | 7.00 | % | 6.47 | % | 6.21 | % | 6.52 | % | 6.63 | %
Book value per common share | $ | 22.42 |  | $ | 21.08 |  | $ | 22.42 |  | $ | 22.51 |  | $ | 22.54 |  | $ | 21.62 |  | $ | 21.08 |
Tangible book value per common share (period end) (6) | $ | 21.90 |  | $ | 20.49 |  | $ | 21.90 |  | $ | 21.98 |  | $ | 21.97 |  | $ | 21.04 |  | $ | 20.49 |
Period end stock price | $ | 25.99 |  | $ | 35.82 |  | $ | 25.99 |  | $ | 32.62 |  | $ | 28.28 |  | $ | 31.53 |  | $ | 35.82 |
(1) Non-GAAP measure calculated as GAAP net income, plus provision for loan losses and income tax expense divided by average total assets.
(2) Non-GAAP measure calculated as GAAP net income available to common shareholders, plus provision for loan losses and income tax expense divided by average common equity.
(3) Non-GAAP measure calculated as GAAP net interest income, plus tax equivalent interest using a 35% statutory rate divided by average interest earning assets.
(4) Regulatory capital ratios are estimated for Q4 2017 and 2017.
(5) Non-GAAP measure calculated as GAAP total shareholders' equity less preferred stock and goodwill and other intangibles divided by total assets less goodwill and other intangibles.
(6) Non-GAAP measure calculated as GAAP total shareholders' equity less preferred stock and goodwill and other intangibles divided by common shares outstanding at period end.

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Net interest income
2017 net interest income of $267.3 million increased $17.8 million, or 7.2%, from 2016 as average interest earning assets increased $1.0 billion, or 11.7%, and the net interest margin narrowed 11 basis points to 2.73%. Q4 2017 net interest income of $68.3 million increased $4.2 million, or 6.5%, from Q4 2016 as average interest earning assets increased $0.7 billion and the Q4 2017 net interest margin narrowed 5 basis points to 2.79% from Q4 2016. Net interest margin compression reflected an increased cost of funds in money market and interest checking deposit accounts and increased borrowings, including the issuance of 3.95% senior notes on June 30, 2017.
"Customers' objective is to manage the estimated effect of future interest rate changes, up or down, to about a neutral effect on net interest income, so not speculating on whether interest rates go up or down." said Mr. Sidhu. "The net interest margin compression year over year was principally caused by rising funding costs. To address the risk of rate compression and pressures of a flat yield curve, in Q4 2017 Customers increased loan pricing and sold certain lower yielding assets. For example, in Q4 2017 Customers sold $98 million of securities with a weighted average yield of 2.91%, and in January 2018 it has already purchased $506 million of securities with a weighted average yield of 3.32%. Similarly, in Q4 2017 Customers sold $132 million of multi-family loans with a weighted average yield of 3.32%, and the yield in the multi-family pipeline is currently 3.84%. We will continue to focus on remixing our assets as we work to strengthen core deposit funding to combat margin pressure," concluded Mr. Sidhu.
Total loans outstanding, including commercial loans held for sale, increased $0.4 billion, or 5.3%, to $8.7 billion as of December 31, 2017 compared to total loans of $8.3 billion as of December 31, 2016. Commercial and industrial loans increased $225 million to $1.6 billion, up 19.2% over December 31, 2016. Commercial loans to mortgage companies decreased $326 million to $1.8 billion, down 15.0% over December 31, 2016. Multi-family loans increased $432 million to $3.6 billion, up 13.4% over December 31, 2016. Commercial non-owner-occupied real estate loans increased $25 million to $1.2 billion, up 2.1% over December 31, 2016. Consumer loans increased by $29 million to $0.3 billion and make up less than 4% of the loan portfolio. In Q4 2017, Customers sold $132 million of multi-family loans for realized gains of $0.2 million and $192 million of consumer residential loans for realized gains of $0.2 million. The weighted average yield on the consumer residential loans sold was 3.73%.
Total deposits decreased by $504 million, or 6.9%, to $6.8 billion as of December 31, 2017 compared to total deposits of $7.3 billion as of December 31, 2016. Non-interest bearing demand deposit accounts increased by $86 million or 8.9% to $1.1 billion, interest bearing demand deposit accounts increased $184 million to $524 million, money market deposit accounts increased $157 million to $3.3 billion, and certificates of deposit accounts decreased $926 million to $1.9 billion, reflecting reductions in brokered, wholesale, and municipal categories.
Provision and Credit
Customers’ 2017 provision for loan losses totaled $6.8 million compared to a provision expense of $3.0 million in 2016. The 2017 provision expense included $2.3 million for loan portfolio growth and $5.6 million for specifically identified loans, offset in part by a $1.1 million release resulting from improved asset quality and lower incurred losses than previously estimated. Net charge-offs for 2017 were $6.1 million, compared to 2016 net charge-offs of $1.7 million. There were no significant changes in Customers' methodology for estimating the allowance for loan losses in 2017.
Customers’ Q4 2017 provision for loan losses totaled $0.8 million compared to a provision expense of $0.2 million in Q4 2016. Net charge-offs amounted to $1.1 million in Q4 2017, or 5 basis points of average loans on an annualized basis.
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Risk management is a critical component of how Customers creates long-term shareholder value, and Customers believes that two of the most important risks of banking to be understood and managed in an uncertain economy are asset quality and interest rate risk.
Customers believes that asset quality risks must be diligently addressed during good economic times with prudent underwriting standards so that when the economy deteriorates the bank's capital is sufficient to absorb all losses without threatening its ability to operate and serve its community and other constituents. "Customers' non-performing loans at December 31, 2017 were only 0.30% of total loans, compared to our peer group non-performing loans of approximately 0.80% of total loans in the most recent period available, and industry average non-performing loans of 1.36% of total loans in the most recent period available. Our expectation is superior asset quality performance in good times and in difficult years," said Mr. Sidhu.
Non-interest Income
Non-interest income increased $22.5 million in 2017 to $78.9 million, a 40.0% increase over 2016. The increase mainly related to increases in interchange and card revenue of $16.8 million reflecting a full year of BankMobile Disbursements operations, an increase in gains on sales of investment securities of $8.8 million, an increase in deposit fees of $2.0 million and increased bank-owned life insurance income of $2.5 million. These increases were offset in part by the increase in other-than-temporary impairment charges of $5.7 million and decreases in mortgage warehouse transactional fees of $2.2 million.
Non-interest income increased $4.6 million in Q4 2017 to $19.7 million, a 30.5% increase over Q4 2016. Included in Q4 2017 non-interest income was a $0.8 million increase in income from bank owned life insurance compared to Q4 2016, largely as a result of our investment in bank owned life insurance of $90.0 million made in 2017. Included in Q4 2016 non-interest income was a $7.3 million impairment charge related to Religare.
Non-interest expense
Non-interest expenses increased $37.4 million in 2017 from 2016, or 21.0%. The increase primarily resulted from increased BankMobile expenses of $39.2 million due to the acquisition of the Disbursements business in June 2016 compared to the full year of operations in 2017. The increase in BankMobile expenses, primarily the result of having a full year of expenses for the acquired Disbursements business, included a $10.4 million increase in salaries and employee benefits, a $20.2 million increase in technology, communication and bank operation expenses, and a $5.4 million increase in professional services. These increases in total non-interest expenses were offset in part by decreased FDIC assessments, non-income taxes and regulatory fees of $5.2 million primarily due to lower FDIC assessments. Excluding the effect of BankMobile, the Community Business Banking segment non-interest expense decreased by $1.8 million in 2017 when compared to 2016 as a result of management’s continued efforts to control expenses.
Non-interest expenses totaled $54.8 million, an increase of $4.9 million from Q4 2016, or 9.7%. Salaries and employee benefits increased $3.4 million as Customers continues to hire new team members in the markets it serves. Technology, communication, and bank operations increased $4.8 million, largely the result of our continued investment in our BankMobile segment infrastructure. These increases were partially offset by decreases in professional services and FDIC assessments, non-income taxes and regulatory fees of $0.5 million and $0.6 million, respectively. Q4 2017 included merger-related expenses of $0.4 million related to the previously announced planned spin-off and merger of the BankMobile segment with Flagship. Excluding the effect of BankMobile, the Community Business Banking segment non-interest expenses increased by $3.8 million in Q4 2017 when compared to Q4 2016 primarily as a result of increased salaries and employee benefits of $3.0 million mainly due to salary increases and
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increased headcount, and increased technology, communication, and bank operations expenses of $1.6 million resulting primarily from the growth of the Bank over the past year, offset in part by reduced FDIC assessments, non-income taxes and regulatory fees of $0.6 million due to a Q4 2017 adjustment that reduced Pennsylvania shares tax expense.
The 2017 efficiency ratio was 61.5% compared to the 2016 efficiency ratio of 56.9%. The Q4 2017 efficiency ratio was 62.4% compared to the Q4 2016 efficiency ratio of 57.7%. The 2017 efficiency ratio for the Community Business Banking segment was 45.4% compared to the 2016 efficiency ratio of 47.8% for the segment. The Q4 2017 efficiency ratio for the Community Business Banking segment was 46.4% compared to the Q4 2016 efficiency ratio of 43.2% for the segment.
Tax
The provision for income tax expense for Q4 2017 was $10.8 million, resulting in an effective tax rate of 33.3%, compared to 32.0% in Q4 2016. In Q4 2017, Customers recorded a deferred tax asset re-measurement charge to its income tax expense of $5.5 million ($0.17 per diluted share) as a result of the enactment of the Tax Cuts and Jobs Act of 2017 in December 2017. This adjustment was offset by the tax benefit recognized in Q4 2017 of $7.3 million ($0.23 per diluted share) resulting from exercises of employee stock options and vesting of restricted stock units. Customers’ effective tax rate was 36.4% for 2017, compared to 36.8% for 2016; Customers currently estimates a 2018 effective tax rate of approximately 24%.
Profitability
Customers' return on average assets was 0.77% in 2017 compared to 0.86% in 2016, and its return on average common equity was 9.38% in 2017 compared to 12.41% in 2016. The adjusted return on average assets, which excludes the notable items described above and gains on sales of investment securities (a non-GAAP measure) was 0.85% in 2017 and the adjusted return on average common equity, which excludes the notable items described above and gains on sales of securities (a non-GAAP measure) was 10.45% in 2017.
Customers' return on average assets was 0.84% in both Q4 2017 and Q4 2016, and its return on average common equity was 10.11% in Q4 2017 compared to 10.45% in Q4 2016.
Managing Commercial Real Estate Concentration Risks and Providing High Net Worth Families Loans for Their Multi-Family Holdings
Customers' total commercial real estate ("CRE") loan exposures subject to regulatory concentration guidelines of $4.9 billion as of December 31, 2017 included construction loans of $97.4 million, multi-family loans of $3.6 billion, and non-owner occupied commercial real estate loans of $1.2 billion, which represent 418% of total risk-based capital on a combined basis, compared to 437% at December 31, 2016 and 469% at December 31, 2015. Customers' total CRE loan exposures were $4.4 billion at December 31, 2016 and $3.3 billion at December 31, 2015. Customers' loans subject to regulatory CRE concentration guidelines had 3 year cumulative growth of 88% in 2017, a deceleration from 222% in 2016.
Recognizing the risks that accompany certain elements of commercial real estate lending, Customers has as part of its core strategies studiously sought to limit its risks and has concluded that it has appropriate risk management systems in place to manage this portfolio. Customers' total real estate construction and development exposure, arguably the riskiest area of CRE, was only $97.4 million at December 31, 2017, less than 10% of total risk-based capital.
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Customers' loans collateralized by multi-family properties were approximately 311% of total risk-based capital at December 31, 2017. Customers' multi-family exposures are focused principally on loans to high net worth families collateralized by multi-family properties that are of modest size and subject to what Customers believes are conservative underwriting standards. Customers believes it has a strong risk management process to manage the portfolio risks prospectively and that this portfolio will perform well even under a stressed scenario. Following are some key characteristics of Customers' multi-family loan portfolio:

• | Principally concentrated in New York City with an emphasis on properties subject to some type of rent control; and principally to high net worth families;

• | Average loan size is $6.9 million;

• | Median annual debt service coverage ratio is 137%;

• | Median loan-to-value at origination is 67.33%;

• | All loans are individually stressed with an increase of 1% and 2% to the cap rate and an increase of 1.5% and 3% in loan interest rates;

• | All properties are inspected prior to a loan being granted and monitored thereafter on an annual basis by dedicated portfolio managers; and

• | Credit approval process is independent of customer sales and portfolio management process.

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Conference Call
Date: Thursday, January 25, 2018
Time: 9:00 AM ET
US Dial-in: 800-967-7154
International Dial-in: 719-457-1510
Participant Code: 874082
Please dial in at least 10 minutes before the start of the call to ensure timely participation. Slides accompanying the presentation will be available on the Company's website at http://customersbank.com/investor_relations.php prior to the call. A playback of the call will be available beginning January 25, 2018 at 12:00PM ET until 12:00PM ET on February 24, 2018. To listen, call within the United States 888-203-1112 or 719-457-0820 when calling internationally. Please use the replay pin number 7721739.
Institutional Background
Customers Bancorp, Inc. is a bank holding company located in Wyomissing, Pennsylvania engaged in banking and related businesses through its bank subsidiary, Customers Bank. Customers Bank is a community-based, full-service bank with assets of approximately $9.8 billion. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking services to small and medium-sized businesses, professionals, individuals and families through offices in Pennsylvania, New York, Rhode Island, Massachusetts, New Hampshire and New Jersey. Committed to fostering customer loyalty, Customers Bank uses a High Tech/High Touch strategy that includes use of industry-leading technology to provide customers better access to their money, as well as Concierge Banking® by appointment at customers’ homes or offices 12 hours a day, seven days a week. Customers Bank offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers.
Customers Bancorp, Inc.'s voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Additional information about Customers Bancorp, Inc. can be found on the Company’s website, www.customersbank.com.
“Safe Harbor” Statement
In addition to historical information, this press release may contain "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.'s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words "may," "could," "should," "pro forma," "looking forward," "would," "believe," "expect," "anticipate," "estimate," "intend," "plan," or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.'s control). Numerous competitive, economic, regulatory, legal and technological factors, among others, could cause Customers Bancorp, Inc.'s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements. In addition, important factors relating to the acquisition of the Disbursements business, the combination of Customers' BankMobile business with the acquired Disbursements business, the implementation of Customers
10

Bancorp, Inc.'s strategy regarding BankMobile, the possibility of events, changes or other circumstances occurring or existing that could result in the planned spin-off and merger of BankMobile not being completed, the possibility that the planned spin-off and merger of BankMobile may be more expensive to complete than anticipated, the possibility that the expected benefits of the planned transactions to Customers and its shareholders may not be achieved, the possibility of Customers incurring liabilities relating to the disposition of BankMobile, or the possible effects on Customers' results of operations if the planned spin-off and merger of BankMobile are not completed in a timely fashion or at all also could cause Customers Bancorp's actual results to differ from those in the forward-looking statements. Further, Customers' expectations with respect to the effects of the new tax law could be affected by future clarifications, amendments, and interpretations of such law. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management's current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.'s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2016, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank.
11

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED - UNAUDITED
(Dollars in thousands, except per share data) |  |  |  |  |  |  |  |  |
| Q4 |  | Q3 |  | Q2 |  | Q1 |  | Q4
| 2017 |  | 2017 |  | 2017 |  | 2017 |  | 2016
Interest income: |  |  |  |  |  |  |  |  |
Loans receivable, including fees | $ | 70,935 |  |  | $ | 67,107 |  |  | $ | 67,036 |  |  | $ | 61,461 |  |  | $ | 59,502 |
Loans held for sale | 20,294 |  |  | 21,633 |  |  | 17,524 |  |  | 13,946 |  |  | 19,198 |
Investment securities | 4,136 |  |  | 7,307 |  |  | 7,823 |  |  | 5,887 |  |  | 3,418 |
Other | 2,254 |  |  | 2,238 |  |  | 1,469 |  |  | 1,800 |  |  | 1,491 |
Total interest income | 97,619 |  |  | 98,285 |  |  | 93,852 |  |  | 83,094 |  |  | 83,609 |
Interest expense: |  |  |  |  |  |  |  |  |
Deposits | 18,649 |  |  | 18,381 |  |  | 16,228 |  |  | 14,323 |  |  | 13,903 |
Other borrowings | 3,288 |  |  | 3,168 |  |  | 1,993 |  |  | 1,608 |  |  | 1,571 |
FHLB advances | 5,697 |  |  | 7,032 |  |  | 5,340 |  |  | 3,060 |  |  | 2,322 |
Subordinated debt | 1,685 |  |  | 1,685 |  |  | 1,685 |  |  | 1,685 |  |  | 1,685 |
Total interest expense | 29,319 |  |  | 30,266 |  |  | 25,246 |  |  | 20,676 |  |  | 19,481 |
Net interest income | 68,300 |  |  | 68,019 |  |  | 68,606 |  |  | 62,418 |  |  | 64,128 |
Provision for loan losses | 831 |  |  | 2,352 |  |  | 535 |  |  | 3,050 |  |  | 187 |
Net interest income after provision for loan losses | 67,469 |  |  | 65,667 |  |  | 68,071 |  |  | 59,368 |  |  | 63,941 |
Non-interest income: |  |  |  |  |  |  |  |  |
Interchange and card revenue | 9,780 |  |  | 9,570 |  |  | 8,648 |  |  | 13,511 |  |  | 10,875 |
Mortgage warehouse transactional fees | 2,206 |  |  | 2,396 |  |  | 2,523 |  |  | 2,221 |  |  | 2,845 |
Deposit fees | 2,121 |  |  | 2,659 |  |  | 2,133 |  |  | 3,127 |  |  | 2,807 |
Bank-owned life insurance | 1,922 |  |  | 1,672 |  |  | 2,258 |  |  | 1,367 |  |  | 1,106 |
Gain on sale of SBA and other loans | 1,178 |  |  | 1,144 |  |  | 573 |  |  | 1,328 |  |  | 1,549 |
Gains on sale of investment securities | 268 |  |  | 5,349 |  |  | 3,183 |  |  | — |  |  | — |
Mortgage banking income | 173 |  |  | 257 |  |  | 291 |  |  | 155 |  |  | 232 |
Impairment loss on investment securities | — |  |  | (8,349 | ) |  | (2,882 | ) |  | (1,703 | ) |  | (7,262 | )
Other | 2,092 |  |  | 3,328 |  |  | 1,664 |  |  | 2,748 |  |  | 2,979 |
Total non-interest income | 19,740 |  |  | 18,026 |  |  | 18,391 |  |  | 22,754 |  |  | 15,131 |
Non-interest expense: |  |  |  |  |  |  |  |  |
Salaries and employee benefits | 25,948 |  |  | 24,807 |  |  | 23,651 |  |  | 21,112 |  |  | 22,590 |
Technology, communication and bank operations | 12,637 |  |  | 14,401 |  |  | 8,910 |  |  | 9,916 |  |  | 7,818 |
Professional services | 7,010 |  |  | 7,403 |  |  | 6,227 |  |  | 7,512 |  |  | 7,471 |
Occupancy | 2,937 |  |  | 2,857 |  |  | 2,657 |  |  | 2,714 |  |  | 3,078 |
FDIC assessments, non-income taxes, and regulatory fees | 1,290 |  |  | 2,475 |  |  | 2,416 |  |  | 1,725 |  |  | 1,906 |
Loan workout | 522 |  |  | 915 |  |  | 408 |  |  | 521 |  |  | 566 |
Merger and acquisition related expenses | 410 |  |  | — |  |  | — |  |  | — |  |  | — |
Advertising and promotion | 361 |  |  | 404 |  |  | 378 |  |  | 326 |  |  | 371 |
Other real estate owned expense (income) | 20 |  |  | 445 |  |  | 160 |  |  | (55 | ) |  | 290 |
Other | 3,653 |  |  | 7,333 |  |  | 5,606 |  |  | 5,595 |  |  | 5,834 |
Total non-interest expense | 54,788 |  |  | 61,040 |  |  | 50,413 |  |  | 49,366 |  |  | 49,924 |
Income before income tax expense | 32,421 |  |  | 22,653 |  |  | 36,049 |  |  | 32,756 |  |  | 29,148 |
Income tax expense | 10,806 |  |  | 14,899 |  |  | 12,327 |  |  | 7,009 |  |  | 9,320 |
Net income | 21,615 |  |  | 7,754 |  |  | 23,722 |  |  | 25,747 |  |  | 19,828 |
Preferred stock dividends | 3,615 |  |  | 3,615 |  |  | 3,615 |  |  | 3,615 |  |  | 3,615 |
Net income available to common shareholders | $ | 18,000 |  |  | $ | 4,139 |  |  | $ | 20,107 |  |  | $ | 22,132 |  |  | $ | 16,213 |
Basic earnings per common share | $ | 0.58 |  |  | $ | 0.13 |  |  | $ | 0.66 |  |  | $ | 0.73 |  |  | $ | 0.56 |
Diluted earnings per common share | $ | 0.55 |  |  | $ | 0.13 |  |  | $ | 0.62 |  |  | $ | 0.67 |  |  | $ | 0.51 |

12

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE TWELVE MONTHS ENDED - UNAUDITED
(Dollars in thousands, except per share data) |  |  |
| December 31, |  | December 31,
| 2017 |  | 2016
Interest income: |  |  |
Loans receivable, including fees | $ | 266,539 |  |  | $ | 233,349 |
Loans held for sale | 73,397 |  |  | 69,469 |
Investment securities | 25,153 |  |  | 14,293 |
Other | 7,761 |  |  | 5,428 |
Total interest income | 372,850 |  |  | 322,539 |
Interest expense: |  |  |
Deposits | 67,582 |  |  | 48,268 |
Other borrowings | 10,056 |  |  | 6,438 |
FHLB advances | 21,130 |  |  | 11,597 |
Subordinated debt | 6,739 |  |  | 6,739 |
Total interest expense | 105,507 |  |  | 73,042 |
Net interest income | 267,343 |  |  | 249,497 |
Provision for loan losses | 6,768 |  |  | 3,041 |
Net interest income after provision for loan losses | 260,575 |  |  | 246,456 |
Non-interest income: |  |  |
Interchange and card revenue | 41,509 |  |  | 24,681 |
Deposit fees | 10,039 |  |  | 8,067 |
Mortgage warehouse transactional fees | 9,345 |  |  | 11,547 |
Gains on sale of investment securities | 8,800 |  |  | 25 |
Bank-owned life insurance | 7,219 |  |  | 4,736 |
Gain on sale of SBA and other loans | 4,223 |  |  | 3,685 |
Mortgage banking income | 875 |  |  | 969 |
Impairment loss on investment securities | (12,934 | ) |  | (7,262 | )
Other | 9,834 |  |  | 9,922 |
Total non-interest income | 78,910 |  |  | 56,370 |
Non-interest expense: |  |  |
Salaries and employee benefits | 95,518 |  |  | 80,641 |
Technology, communication and bank operations | 45,885 |  |  | 26,839 |
Professional services | 28,051 |  |  | 20,684 |
Occupancy | 11,161 |  |  | 10,327 |
FDIC assessments, non-income taxes, and regulatory fees | 7,906 |  |  | 13,097 |
Loan workout | 2,366 |  |  | 2,063 |
Advertising and promotion | 1,470 |  |  | 1,549 |
Other real estate owned | 570 |  |  | 1,953 |
Merger and acquisition related expenses | 410 |  |  | 1,195 |
Other | 22,269 |  |  | 19,883 |
Total non-interest expense | 215,606 |  |  | 178,231 |
Income before income tax expense | 123,879 |  |  | 124,595 |
Income tax expense | 45,042 |  |  | 45,893 |
Net income | 78,837 |  |  | 78,702 |
Preferred stock dividends | 14,459 |  |  | 9,515 |
Net income available to common shareholders | $ | 64,378 |  |  | $ | 69,187 |
Basic earnings per common share | $ | 2.10 |  |  | $ | 2.51 |
Diluted earnings per common share | $ | 1.97 |  |  | $ | 2.31 |

13

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEET - UNAUDITED
(Dollars in thousands)
| December 31, |  | September 30, |  | June 30, |  | March 31, |  | December 31,
| 2017 |  | 2017 |  | 2017 |  | 2017 |  | 2016
ASSETS |  |  |  |  |  |  |  |  |
Cash and due from banks | $ | 20,388 |  |  | $ | 13,318 |  |  | $ | 28,502 |  |  | $ | 25,004 |  |  | $ | 37,485 |
Interest-earning deposits | 125,935 |  |  | 206,162 |  |  | 384,740 |  |  | 152,286 |  |  | 227,224 |
Cash and cash equivalents | 146,323 |  |  | 219,480 |  |  | 413,242 |  |  | 177,290 |  |  | 264,709 |
Investment securities available for sale, at fair value | 471,371 |  |  | 584,823 |  |  | 1,012,605 |  |  | 1,017,300 |  |  | 493,474 |
Loans held for sale | 1,939,485 |  |  | 2,113,293 |  |  | 2,255,096 |  |  | 1,684,548 |  |  | 2,117,510 |
Loans receivable | 6,768,258 |  |  | 7,061,338 |  |  | 6,725,208 |  |  | 6,599,443 |  |  | 6,154,637 |
Allowance for loan losses | (38,015 | ) |  | (38,314 | ) |  | (38,458 | ) |  | (39,883 | ) |  | (37,315 | )
Total loans receivable, net of allowance for loan losses | 6,730,243 |  |  | 7,023,024 |  |  | 6,686,750 |  |  | 6,559,560 |  |  | 6,117,322 |
FHLB, Federal Reserve Bank, and other restricted stock | 105,918 |  |  | 98,611 |  |  | 129,689 |  |  | 85,218 |  |  | 68,408 |
Accrued interest receivable | 27,021 |  |  | 27,135 |  |  | 26,165 |  |  | 25,603 |  |  | 23,690 |
Bank premises and equipment, net | 11,955 |  |  | 12,369 |  |  | 12,996 |  |  | 12,512 |  |  | 12,769 |
Bank-owned life insurance | 257,720 |  |  | 255,683 |  |  | 213,902 |  |  | 213,005 |  |  | 161,494 |
Other real estate owned | 1,726 |  |  | 1,059 |  |  | 2,358 |  |  | 2,738 |  |  | 3,108 |
Goodwill and other intangibles | 16,295 |  |  | 16,604 |  |  | 17,615 |  |  | 17,618 |  |  | 17,621 |
Other assets | 131,498 |  |  | 119,748 |  |  | 113,130 |  |  | 111,244 |  |  | 102,631 |
Total assets | $ | 9,839,555 |  |  | $ | 10,471,829 |  |  | $ | 10,883,548 |  |  | $ | 9,906,636 |  |  | $ | 9,382,736 |
LIABILITIES AND SHAREHOLDERS' EQUITY |  |  |  |  |  |  |  |  |
Demand, non-interest bearing deposits | $ | 1,052,115 |  |  | $ | 1,427,304 |  |  | $ | 1,109,239 |  |  | $ | 1,209,688 |  |  | $ | 966,058 |
Interest-bearing deposits | 5,748,027 |  |  | 6,169,772 |  |  | 6,366,124 |  |  | 6,125,792 |  |  | 6,337,717 |
Total deposits | 6,800,142 |  |  | 7,597,076 |  |  | 7,475,363 |  |  | 7,335,480 |  |  | 7,303,775 |
Federal funds purchased | 155,000 |  |  | 147,000 |  |  | 150,000 |  |  | 215,000 |  |  | 83,000 |
FHLB advances | 1,611,860 |  |  | 1,462,343 |  |  | 1,999,600 |  |  | 1,206,550 |  |  | 868,800 |
Other borrowings | 186,497 |  |  | 186,258 |  |  | 186,030 |  |  | 87,289 |  |  | 87,123 |
Subordinated debt | 108,880 |  |  | 108,856 |  |  | 108,831 |  |  | 108,807 |  |  | 108,783 |
Accrued interest payable and other liabilities | 56,212 |  |  | 59,654 |  |  | 53,435 |  |  | 73,693 |  |  | 75,383 |
Total liabilities | 8,918,591 |  |  | 9,561,187 |  |  | 9,973,259 |  |  | 9,026,819 |  |  | 8,526,864 |
Preferred stock | 217,471 |  |  | 217,471 |  |  | 217,471 |  |  | 217,471 |  |  | 217,471 |
Common stock | 31,913 |  |  | 31,318 |  |  | 31,261 |  |  | 31,167 |  |  | 30,820 |
Additional paid in capital | 422,096 |  |  | 429,633 |  |  | 428,488 |  |  | 428,454 |  |  | 427,008 |
Retained earnings | 258,076 |  |  | 240,076 |  |  | 235,938 |  |  | 215,830 |  |  | 193,698 |
Accumulated other comprehensive (loss) income | (359 | ) |  | 377 |  |  | 5,364 |  |  | (4,872 | ) |  | (4,892 | )
Treasury stock, at cost | (8,233 | ) |  | (8,233 | ) |  | (8,233 | ) |  | (8,233 | ) |  | (8,233 | )
Total shareholders' equity | 920,964 |  |  | 910,642 |  |  | 910,289 |  |  | 879,817 |  |  | 855,872 |
Total liabilities & shareholders' equity | $ | 9,839,555 |  |  | $ | 10,471,829 |  |  | $ | 10,883,548 |  |  | $ | 9,906,636 |  |  | $ | 9,382,736 |

14

| CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
| AVERAGE BALANCE SHEET / NET INTEREST MARGIN (UNAUDITED)
| (Dollars in thousands) |  |  |  |  |
|  | Three months ended
|  | December 31, |  | September 30, |  | December 31,
|  | 2017 |  | 2017 |  | 2016
|  | Average Balance | Average yield or cost (%) |  | Average Balance | Average yield or cost (%) |  | Average Balance | Average yield or cost (%)
| Assets |  |  |  |  |  |  |  |
| Interest earning deposits | $ | 204,762 |  | 1.33% |  | $ | 280,845 |  | 1.30% |  | $ | 265,432 |  | 0.56%
| Investment securities | 572,071 |  | 2.89% |  | 1,017,065 |  | 2.87% |  | 515,549 |  | 2.65%
| Loans: |  |  |  |  |  |  |  |
| Commercial loans to mortgage companies | 1,789,230 |  | 4.36% |  | 1,956,587 |  | 4.28% |  | 2,145,138 |  | 3.62%
| Multifamily loans | 3,716,104 |  | 3.81% |  | 3,639,548 |  | 3.63% |  | 3,186,738 |  | 3.83%
| Commercial and industrial | 1,560,778 |  | 4.21% |  | 1,491,833 |  | 4.20% |  | 1,267,213 |  | 3.97%
| Non-owner occupied commercial real estate | 1,300,329 |  | 4.14% |  | 1,294,996 |  | 3.89% |  | 1,241,154 |  | 3.74%
| All other loans | 508,680 |  | 4.49% |  | 546,172 |  | 4.24% |  | 324,184 |  | 5.08%
| Total loans | 8,875,121 |  | 4.08% |  | 8,929,136 |  | 3.94% |  | 8,164,427 |  | 3.83%
| Other interest-earning assets | 107,033 |  | 5.81% |  | 125,341 |  | 4.16% |  | 66,587 |  | 6.68%
| Total interest earning assets | 9,758,987 |  | 3.97% |  | 10,352,387 |  | 3.77% |  | 9,011,995 |  | 3.69%
| Non-interest earning assets | 404,694 |  |  |  | 389,804 |  |  |  | 327,163 |  |
| Total assets | $ | 10,163,681 |  |  |  | $ | 10,742,191 |  |  |  | $ | 9,339,158 |  |
| Liabilities |  |  |  |  |  |  |  |
| Total interest bearing deposits (1) | $ | 5,982,054 |  | 1.24% |  | $ | 6,180,483 |  | 1.18% |  | $ | 6,384,983 |  | 0.87%
| Borrowings | 1,990,497 |  | 2.13% |  | 2,414,086 |  | 1.96% |  | 919,462 |  | 2.42%
| Total interest bearing liabilities | 7,972,551 |  | 1.46% |  | 8,594,569 |  | 1.40% |  | 7,304,445 |  | 1.06%
| Non-interest bearing deposits (1) | 1,194,038 |  |  |  | 1,158,911 |  |  |  | 1,091,727 |  |
| Total deposits & borrowings | 9,166,589 |  | 1.27% |  | 9,753,480 |  | 1.23% |  | 8,396,172 |  | 0.92%
| Other non-interest bearing liabilities | 72,986 |  |  |  | 66,220 |  |  |  | 108,506 |  |
| Total liabilities | 9,239,575 |  |  |  | 9,819,700 |  |  |  | 8,504,678 |  |
| Shareholders' equity | 924,106 |  |  |  | 922,491 |  |  |  | 834,480 |  |
| Total liabilities and shareholders' equity | $ | 10,163,681 |  |  |  | $ | 10,742,191 |  |  |  | $ | 9,339,158 |  |
| Net interest margin |  | 2.78% |  |  | 2.61% |  |  | 2.83%
| Net interest margin tax equivalent |  | 2.79% |  |  | 2.62% |  |  | 2.84%
| (1) Total costs of deposits (including interest bearing and non-interest bearing) were 1.03%, 0.99% and 0.74% for the three months ended December 31, 2017, September 30, 2017, and December 31, 2016, respectively.

15

| CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
| AVERAGE BALANCE SHEET / NET INTEREST MARGIN (UNAUDITED)
| (Dollars in thousands) |  |
|  | Twelve months ended
|  | December 31, |  | December 31,
|  | 2017 |  | 2016
|  | Average Balance | Average yield or cost (%) |  | Average Balance | Average yield or cost (%)
| Assets |  |  |  |  |
| Interest earning deposits | $ | 296,305 |  | 1.06% |  | $ | 225,409 |  | 0.54%
| Investment securities | 870,979 |  | 2.89% |  | 540,532 |  | 2.64%
| Loans: |  |  |  |  |
| Commercial loans to mortgage companies | 1,748,575 |  | 4.20% |  | 1,985,495 |  | 3.54%
| Multifamily loans | 3,551,683 |  | 3.72% |  | 3,223,122 |  | 3.79%
| Commercial and industrial | 1,452,805 |  | 4.17% |  | 1,172,655 |  | 3.94%
| Non-owner occupied commercial real estate | 1,293,173 |  | 3.96% |  | 1,188,631 |  | 3.82%
| All other loans | 503,532 |  | 4.44% |  | 370,663 |  | 4.99%
| Total loans | 8,549,768 |  | 3.98% |  | 7,940,566 |  | 3.81%
| Other interest-earning assets | 103,710 |  | 4.46% |  | 84,797 |  | 4.96%
| Total interest earning assets | 9,820,762 |  | 3.80% |  | 8,791,304 |  | 3.67%
| Non-interest earning assets | 376,948 |  |  |  | 310,813 |  |
| Total assets | $ | 10,197,710 |  |  |  | $ | 9,102,117 |  |
| Liabilities |  |  |  |  |
| Total interest bearing deposits (1) | $ | 6,158,758 |  | 1.10% |  | $ | 5,947,966 |  | 0.81%
| Borrowings | 1,875,431 |  | 2.02% |  | 1,498,899 |  | 1.65%
| Total interest-bearing liabilities | 8,034,189 |  | 1.31% |  | 7,446,865 |  | 0.98%
| Non-interest-bearing deposits (1) | 1,187,324 |  |  |  | 873,599 |  |
| Total deposits & borrowings | 9,221,513 |  | 1.14% |  | 8,320,464 |  | 0.88%
| Other non-interest bearing liabilities | 72,714 |  |  |  | 84,752 |  |
| Total liabilities | 9,294,227 |  |  |  | 8,405,216 |  |
| Shareholders' equity | 903,483 |  |  |  | 696,901 |  |
| Total liabilities and shareholders' equity | $ | 10,197,710 |  |  |  | $ | 9,102,117 |  |
| Net interest margin |  | 2.72% |  |  | 2.84%
| Net interest margin tax equivalent |  | 2.73% |  |  | 2.84%
| (1) Total costs of deposits (including interest bearing and non-interest bearing) were 0.99% and 0.71% for the twelve months ended December 31, 2017 and 2016, respectively.

16

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES |  |  |  |
PERIOD END LOAN COMPOSITION (UNAUDITED) |  |  |  |  |  |  |  |
(Dollars in thousands) |  |  |  |  |  |  |  |  |
| December 31, |  | September 30, |  | June 30, |  | March 31, |  | December 31,
| 2017 |  | 2017 |  | 2017 |  | 2017 |  | 2016
Commercial: |  |  |  |  |  |  |  |  |
Multi-family | $ | 3,646,572 |  |  | $ | 3,769,206 |  |  | $ | 3,550,375 |  |  | $ | 3,438,483 |  |  | $ | 3,214,999 |
Mortgage warehouse | 1,844,607 |  |  | 2,012,864 |  |  | 2,158,631 |  |  | 1,739,377 |  |  | 2,171,086 |
Commercial & industrial | 1,582,667 |  |  | 1,550,210 |  |  | 1,449,400 |  |  | 1,337,265 |  |  | 1,328,091 |
Commercial real estate- non-owner occupied | 1,218,719 |  |  | 1,237,849 |  |  | 1,216,012 |  |  | 1,230,738 |  |  | 1,193,715 |
Construction | 85,393 |  |  | 73,203 |  |  | 61,226 |  |  | 74,956 |  |  | 64,789 |
Total commercial loans | 8,377,958 |  |  | 8,643,332 |  |  | 8,435,644 |  |  | 7,820,819 |  |  | 7,972,680 |
Consumer: |  |  |  |  |  |  |  |  |
Residential | 235,928 |  |  | 436,979 |  |  | 447,150 |  |  | 363,584 |  |  | 194,179 |
Manufactured housing | 90,227 |  |  | 92,938 |  |  | 96,148 |  |  | 99,182 |  |  | 101,730 |
Other consumer | 3,547 |  |  | 3,819 |  |  | 3,588 |  |  | 3,240 |  |  | 3,482 |
Total consumer loans | 329,702 |  |  | 533,736 |  |  | 546,886 |  |  | 466,006 |  |  | 299,391 |
Deferred (fees)/costs and unamortized (discounts)/premiums, net | 83 |  |  | (2,437 | ) |  | (2,226 | ) |  | (2,834 | ) |  | 76 |
Total loans | $ | 8,707,743 |  |  | $ | 9,174,631 |  |  | $ | 8,980,304 |  |  | $ | 8,283,991 |  |  | $ | 8,272,147 |

17

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
ASSET QUALITY - UNAUDITED |  |  |  |  |
(Dollars in thousands) | As of December 31, 2017 | As of December 31, 2016
| Total Loans | Non Accrual /NPLs | Total Credit Reserves | NPLs / Total Loans | Total Reserves to Total NPLs | Total Loans | Non Accrual /NPLs | Total Credit Reserves | NPLs / Total Loans | Total Reserves to Total NPLs
Loan Type
Originated Loans |  |  |  |  |  |  |  |  |  |
Multi-Family | $ | 3,499,760 |  | $ | — |  | $ | 12,169 |  | — | % | —% |  | $ | 3,211,516 |  | $ | — |  | $ | 11,602 |  | —% |  | —% |
Commercial & Industrial (1) | 1,546,109 |  | 18,478 |  | 13,369 |  | 1.20 | % | 72.35 | % | 1,282,727 |  | 10,185 |  | 12,560 |  | 0.79 | % | 123.32 | %
Commercial Real Estate- Non-Owner Occupied | 1,199,053 |  | — |  | 4,564 |  | — | % | — | % | 1,158,531 |  | — |  | 4,569 |  | — | % | — | %
Residential | 107,742 |  | 1,506 |  | 2,119 |  | 1.40 | % | 140.70 | % | 114,510 |  | 341 |  | 2,270 |  | 0.30 | % | 665.69 | %
Construction | 85,393 |  | — |  | 979 |  | — | % | —% |  | 64,789 |  | — |  | 772 |  | — | % | —% |
Other Consumer (2) | 1,292 |  | — |  | 77 |  | — | % | —% |  | 947 |  | — |  | 12 |  | — | % | —% |
Total Originated Loans | 6,439,349 |  | 19,984 |  | 33,277 |  | 0.31 | % | 166.52 | % | 5,833,020 |  | 10,526 |  | 31,785 |  | 0.18 | % | 301.97 | %
Loans Acquired |  |  |  |  |  |  |  |  |  |
Bank Acquisitions | 149,400 |  | 4,472 |  | 4,558 |  | 2.99 | % | 101.92 | % | 167,946 |  | 5,030 |  | 5,244 |  | 3.00 | % | 104.25 | %
Loan Purchases | 179,426 |  | 1,959 |  | 825 |  | 1.09 | % | 42.11 | % | 153,595 |  | 2,236 |  | 1,279 |  | 1.46 | % | 57.20 | %
Total Acquired Loans | 328,826 |  | 6,431 |  | 5,383 |  | 1.96 | % | 83.70 | % | 321,541 |  | 7,266 |  | 6,523 |  | 2.26 | % | 89.77 | %
Deferred (fees) costs and unamortized (discounts) premiums, net | 83 |  | — |  | — |  | — | % | —% |  | 76 |  | — |  | — |  | —% |  | —% |
Total Loans Held for Investment | 6,768,258 |  | 26,415 |  | 38,660 |  | 0.39 | % | 146.36 | % | 6,154,637 |  | 17,792 |  | 38,308 |  | 0.29 | % | 215.31 | %
Total Loans Held for Sale | 1,939,485 |  | — |  | — |  | — | % | —% |  | 2,117,510 |  | — |  | — |  | —% |  | — | %
Total Portfolio | $ | 8,707,743 |  | $ | 26,415 |  | $ | 38,660 |  | 0.30 | % | 146.36 | % | $ | 8,272,147 |  | $ | 17,792 |  | $ | 38,308 |  | 0.22 | % | 215.31 | %
(1) Commercial & industrial loans, including owner occupied commercial real estate. |  |
(2) Includes activity for BankMobile related loans, primarily overdrawn deposit accounts. |  |

18

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
NET CHARGE-OFFS/(RECOVERIES) - UNAUDITED
(Dollars in thousands) |  |  |  |  |  |  |  |  |
| Q4 |  | Q3 |  | Q2 |  | Q1 |  | Q4
| 2017 |  | 2017 |  | 2017 |  | 2017 |  | 2016
Originated Loans |  |  |  |  |  |  |  |  |
Commercial & Industrial (1) | $ | (109 | ) |  | $ | 2,025 |  |  | $ | 1,840 |  |  | $ | (45 | ) |  | $ | 2,046 |
Commercial Real Estate- Non-Owner Occupied | 731 |  |  | 77 |  |  | — |  |  | — |  |  | — |
Residential | 3 |  |  | 125 |  |  | 69 |  |  | 31 |  |  | — |
Other Consumer (2) | 686 |  |  | 348 |  |  | 172 |  |  | (22 | ) |  | 347 |
Total Net Charge-offs (Recoveries) from Originated Loans | 1,311 |  |  | 2,575 |  |  | 2,081 |  |  | (36 | ) |  | 2,393 |
Loans Acquired |  |  |  |  |  |  |  |  |
Bank Acquisitions | (181 | ) |  | (80 | ) |  | (121 | ) |  | 518 |  |  | (1,629 | )
Loan Purchases | — |  |  | — |  |  | — |  |  | — |  |  | 6 |
Total Net Charge-offs (Recoveries) from Acquired Loans | (181 | ) |  | (80 | ) |  | (121 | ) |  | 518 |  |  | (1,623 | )
Total Net Charge-offs from Loans Held for Investment | $ | 1,130 |  |  | $ | 2,495 |  |  | $ | 1,960 |  |  | $ | 482 |  |  | $ | 770 |
(1) Commercial & industrial loans, including owner occupied commercial real estate.
(2) Includes activity for BankMobile related loans, primarily overdrawn deposit accounts.

19

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
SEGMENT REPORTING - UNAUDITED

(Dollars in thousands)

| Three months ended December 31, 2017 |  | Three Months Ended December 31, 2016
| Community Business Banking |  | BankMobile |  | Consolidated |  | Community Business Banking |  | BankMobile |  | Consolidated
Interest income (1) | $ | 94,407 |  |  | $ | 3,212 |  |  | $ | 97,619 |  |  | $ | 81,132 |  |  | $ | 2,477 |  |  | $ | 83,609 |
Interest expense | 29,304 |  |  | 15 |  |  | 29,319 |  |  | 19,464 |  |  | 17 |  |  | 19,481 |
Net interest income | 65,103 |  |  | 3,197 |  |  | 68,300 |  |  | 61,668 |  |  | 2,460 |  |  | 64,128 |
Provision for loan losses | 179 |  |  | 652 |  |  | 831 |  |  | (359 | ) |  | 546 |  |  | 187 |
Non-interest income | 8,200 |  |  | 11,540 |  |  | 19,740 |  |  | 921 |  |  | 14,210 |  |  | 15,131 |
Non-interest expense | 33,900 |  |  | 20,888 |  |  | 54,788 |  |  | 30,141 |  |  | 19,783 |  |  | 49,924 |
Income (loss) before income tax expense (benefit) | 39,224 |  |  | (6,803 | ) |  | 32,421 |  |  | 32,807 |  |  | (3,659 | ) |  | 29,148 |
Income tax expense (benefit) | 13,369 |  |  | (2,563 | ) |  | 10,806 |  |  | 10,710 |  |  | (1,390 | ) |  | 9,320 |
Net income (loss) | 25,855 |  |  | (4,240 | ) |  | 21,615 |  |  | 22,097 |  |  | (2,269 | ) |  | 19,828 |
Preferred stock dividends | 3,615 |  |  | — |  |  | 3,615 |  |  | 3,615 |  |  | — |  |  | 3,615 |
Net income (loss) available to common shareholders | $ | 22,240 |  |  | $ | (4,240 | ) |  | $ | 18,000 |  |  | $ | 18,482 |  |  | $ | (2,269 | ) |  | $ | 16,213 |

(1) - Amounts reported include funds transfer pricing of $3.2 million and $2.5 million for the three months ended December 31, 2017 and 2016, respectively, as an allocation of interest income credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.

| Twelve months ended December 31, 2017 |  | Twelve Months Ended December 31, 2016
| Community Business Banking |  | BankMobile |  | Consolidated |  | Community Business Banking |  | BankMobile |  | Consolidated
Interest income (1) | $ | 359,931 |  |  | $ | 12,919 |  |  | $ | 372,850 |  |  | $ | 315,643 |  |  | $ | 6,896 |  |  | $ | 322,539 |
Interest expense | 105,438 |  |  | 69 |  |  | 105,507 |  |  | 73,004 |  |  | 38 |  |  | 73,042 |
Net interest income | 254,493 |  |  | 12,850 |  |  | 267,343 |  |  | 242,639 |  |  | 6,858 |  |  | 249,497 |
Provision for loan losses | 5,638 |  |  | 1,130 |  |  | 6,768 |  |  | 2,246 |  |  | 795 |  |  | 3,041 |
Non-interest income | 24,788 |  |  | 54,122 |  |  | 78,910 |  |  | 23,165 |  |  | 33,205 |  |  | 56,370 |
Non-interest expense | 128,604 |  |  | 87,002 |  |  | 215,606 |  |  | 130,394 |  |  | 47,837 |  |  | 178,231 |
Income (loss) before income tax expense (benefit) | 145,039 |  |  | (21,160 | ) |  | 123,879 |  |  | 133,164 |  |  | (8,569 | ) |  | 124,595 |
Income tax expense (benefit) | 53,013 |  |  | (7,971 | ) |  | 45,042 |  |  | 49,149 |  |  | (3,256 | ) |  | 45,893 |
Net income (loss) | 92,026 |  |  | (13,189 | ) |  | 78,837 |  |  | 84,015 |  |  | (5,313 | ) |  | 78,702 |
Preferred stock dividends | 14,459 |  |  | — |  |  | 14,459 |  |  | 9,515 |  |  | — |  |  | 9,515 |
Net income (loss) available to common shareholders | $ | 77,567 |  |  | $ | (13,189 | ) |  | $ | 64,378 |  |  | $ | 74,500 |  |  | $ | (5,313 | ) |  | $ | 69,187 |
As of December 31, 2017 |  |  |  |  |  |  |  |  |  |  |
Goodwill and other intangibles | $ | 3,630 |  |  | $ | 12,665 |  |  | $ | 16,295 |  |  | $ | 3,639 |  |  | $ | 13,982 |  |  | $ | 17,621 |
Total assets | $ | 9,771,573 |  |  | $ | 67,982 |  |  | $ | 9,839,555 |  |  | $ | 9,303,465 |  |  | $ | 79,271 |  |  | $ | 9,382,736 |
Total deposits | $ | 6,400,310 |  |  | $ | 399,832 |  |  | $ | 6,800,142 |  |  | $ | 6,846,980 |  |  | $ | 456,795 |  |  | $ | 7,303,775 |
Total non-deposit liabilities | $ | 2,108,496 |  |  | $ | 9,953 |  |  | $ | 2,118,449 |  |  | $ | 1,195,087 |  |  | $ | 28,002 |  |  | $ | 1,223,089 |

(1) - Amounts reported include funds transfer pricing of $12.9 million, and $6.9 million for the twelve months ended December 31, 2017 and 2016, respectively, as an allocation of interest income credited to BankMobile for the value provided to the Community Business Banking segment for the use of low/no cost deposits.
20

The following tables present Customers' business segment results for the quarter ended December 31, 2017 and the preceding four quarters:

Community Business Banking: |  |  |  |  |  |  |  |  |  |
|  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
Interest income (1) |  | $ | 94,407 |  |  | $ | 95,585 |  |  | $ | 91,107 |  |  | $ | 78,832 |  |  | $ | 81,132 |
Interest expense |  | 29,304 |  |  | 30,250 |  |  | 25,228 |  |  | 20,656 |  |  | 19,464 |
Net interest income |  | 65,103 |  |  | 65,335 |  |  | 65,879 |  |  | 58,176 |  |  | 61,668 |
Provision for loan losses |  | 179 |  |  | 1,874 |  |  | 535 |  |  | 3,050 |  |  | (359 | )
Non-interest income |  | 8,200 |  |  | 4,190 |  |  | 6,971 |  |  | 5,427 |  |  | 921 |
Non-interest expense |  | 33,900 |  |  | 33,990 |  |  | 30,567 |  |  | 30,147 |  |  | 30,141 |
Income before income tax expense |  | 39,224 |  |  | 33,661 |  |  | 41,748 |  |  | 30,406 |  |  | 32,807 |
Income tax expense |  | 13,369 |  |  | 18,999 |  |  | 14,493 |  |  | 6,116 |  |  | 10,710 |
Net income |  | 25,855 |  |  | 14,662 |  |  | 27,255 |  |  | 24,290 |  |  | 22,097 |
Preferred stock dividends |  | 3,615 |  |  | 3,615 |  |  | 3,615 |  |  | 3,615 |  |  | 3,615 |
Net income available to common shareholders |  | $ | 22,240 |  |  | $ | 11,047 |  |  | $ | 23,640 |  |  | $ | 20,675 |  |  | $ | 18,482 |

(1) - Amounts reported include funds transfer pricing of $3.2 million, $2.7 million, $2.7 million, $4.3 million and $2.5 million for the three months ended December 31, 2017, September 30, 2017, June 30, 2017, March 31, 2017 and December 31, 2016, respectively.

BankMobile: |  |  |  |  |  |  |  |  |  |
|  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
Interest income (1) |  | $ | 3,212 |  |  | $ | 2,700 |  |  | $ | 2,745 |  |  | $ | 4,262 |  |  | $ | 2,477 |
Interest expense |  | 15 |  |  | 16 |  |  | 18 |  |  | 20 |  |  | 17 |
Net interest income |  | 3,197 |  |  | 2,684 |  |  | 2,727 |  |  | 4,242 |  |  | 2,460 |
Provision for loan losses |  | 652 |  |  | 478 |  |  | — |  |  | — |  |  | 546 |
Non-interest income |  | 11,540 |  |  | 13,836 |  |  | 11,419 |  |  | 17,327 |  |  | 14,210 |
Non-interest expense |  | 20,888 |  |  | 27,050 |  |  | 19,845 |  |  | 19,219 |  |  | 19,783 |
(Loss)/income before income tax (benefit)/expense |  | (6,803 | ) |  | (11,008 | ) |  | (5,699 | ) |  | 2,350 |  |  | (3,659 | )
Income tax (benefit)/expense |  | (2,563 | ) |  | (4,100 | ) |  | (2,166 | ) |  | 893 |  |  | (1,390 | )
Net (loss)/income available to common shareholders |  | $ | (4,240 | ) |  | $ | (6,908 | ) |  | $ | (3,533 | ) |  | $ | 1,457 |  |  | $ | (2,269 | )

(1) - Amounts reported include funds transfer pricing of $3.2 million, $2.7 million, $2.7 million, $4.3 million and $2.5 million for the three months ended December 31, 2017, September 30, 2017, June 30, 2017, March 31, 2017 and December 31, 2016, respectively.
21

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED

(Dollars in thousands, except per share data)
Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our financial results, which we believe enhance an overall understanding of our performance. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP.
The following tables present reconciliations of GAAP to Non-GAAP measures disclosed within this document.

Adjusted Net Income to Common Shareholders | Twelve Months Ended December 31, 2017 |  |  |
|  | Q4 2017
| USD | Per share |  | USD | Per share
GAAP net income to common shareholders | $ | 64,378 |  | $ | 1.97 |  |  | $ | 18,000 |  | $ | 0.55 |
Reconciling items (after tax): |  |  |  |  |
Loss of deferred tax asset for Religare impairment | 4,898 |  | 0.15 |  |  | — |  | — |
Religare impairment - excluding loss of deferred tax asset considered above | 8,036 |  | 0.25 |  |  | — |  | — |
Gains on sales of investment securities | (5,597 | ) | (0.17 | ) |  | (170 | ) | — |
Adjusted net income to common shareholders | $ | 71,715 |  | $ | 2.20 |  |  | $ | 17,830 |  | $ | 0.55 |

Adjusted Net Income to Common Shareholders - Community Business Banking Segment Only | Twelve Months Ended December 31, 2017 |  |  |  |  | Twelve Months Ended December 31, 2016 |  |  |
| Q4 2017 |  |  | Q4 2016
| USD | Per share |  | USD | Per share |  | USD | Per share |  | USD | Per share
GAAP net income to common shareholders | $ | 77,567 |  | $ | 2.38 |  |  | $ | 22,240 |  | $ | 0.68 |  |  | $ | 74,500 |  | $ | 2.48 |  |  | $ | 18,482 |  | $ | 0.58 |
Reconciling items (after tax): |  |  |  |  |  |  |  |  |  |  |
Loss of deferred tax asset for Religare impairment | 4,898 |  | 0.15 |  |  | — |  | — |  |  | — |  | — |  |  | — |  | — |
Religare impairment - excluding loss of deferred tax asset considered above | 8,036 |  | 0.25 |  |  | — |  | — |  |  | 7,262 |  | 0.24 |  |  | 7,262 |  | 0.24 |
Gains on sales of investment securities | (5,597 | ) | (0.17 | ) |  | (170 | ) | — |  |  | (16 | ) | $ | — |  |  | — |  | — |
Adjusted net income to common shareholders | $ | 84,904 |  | $ | 2.60 |  |  | $ | 22,070 |  | $ | 0.68 |  |  | $ | 81,746 |  | $ | 2.72 |  |  | $ | 25,744 |  | $ | 0.82 |

22

Return on Tangible Common Equity - Community Business Banking Segment Only | Twelve Months Ended December 31, 2017 |  |  |  | Twelve Months Ended December 31, 2016 |  |
| Q4 2017 |  |  | Q4 2016
GAAP net income to common shareholders | $ | 77,567 |  |  | $ | 22,240 |  |  | $ | 74,500 |  |  | $ | 18,482 |
Total shareholder's equity | 863,994 |  |  | 863,994 |  |  | 855,445 |  |  | 855,445 |
Reconciling Items: |  |  |  |  |  |  |
Preferred stock | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | )
Goodwill & other intangibles | (3,630 | ) |  | (3,630 | ) |  | (3,639 | ) |  | (3,639 | )
Tangible common equity | $ | 642,893 |  |  | $ | 642,893 |  |  | $ | 634,335 |  |  | $ | 634,335 |
Return on tangible common equity | 12.07 | % |  | 13.72 | % |  | 11.74 | % |  | 11.59 | %

Adjusted Return on Average Assets | Twelve Months Ended December 31, 2017 |  | Q4 2017
GAAP net income | $ | 78,837 |  |  | $ | 21,615 |
Reconciling items (after tax): |  |  |
Loss of deferred tax asset for Religare impairment | 4,898 |  |  | — |
Religare impairment - excluding loss of deferred tax asset considered above | 8,036 |  |  | — |
Gains on sales of investment securities | (5,597 | ) |  | (170 | )
Adjusted net income | $ | 86,174 |  |  | $ | 21,445 |
Average Total Assets | $ | 10,197,710 |  |  | $ | 10,163,681 |
Adjusted Return on Average Assets | 0.85 | % |  | 0.84 | %

Adjusted Return on Average Common Equity | Twelve Months Ended December 31, 2017 |  | Q4 2017
GAAP net income to common shareholders | $ | 64,378 |  |  | $ | 18,000 |
Reconciling items (after tax): |  |  |
Loss of deferred tax asset for Religare impairment | 4,898 |  |  | — |
Religare impairment - excluding loss of deferred tax asset considered above | 8,036 |  |  | — |
Gains on sales of investment securities | (5,597 | ) |  | (170 | )
Adjusted net income to common shareholders | $ | 71,715 |  |  | $ | 17,830 |
Average Total Common Shareholders' Equity | $ | 686,012 |  |  | $ | 706,635 |
Adjusted Return on Average Common Equity | 10.45 | % |  | 10.01 | %

23

Pre-tax Pre-provision Return on Average Assets |  |  |  |  |  |  |  |  |  |  |  |  |
| Twelve Months Ended December 31, |  |  |  |  |  |  |  |  |  |
| 2017 |  | 2016 |  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
GAAP Net Income | $ | 78,837 |  |  | $ | 78,702 |  |  | $ | 21,615 |  |  | $ | 7,754 |  |  | $ | 23,722 |  |  | $ | 25,747 |  |  | $ | 19,828 |
Reconciling Items: |  |  |  |  |  |  |  |  |  |  |  |  |
Provision for loan losses | 6,768 |  |  | 3,041 |  |  | 831 |  |  | 2,352 |  |  | 535 |  |  | 3,050 |  |  | 187 |
Income tax expense | 45,042 |  |  | 45,893 |  |  | 10,806 |  |  | 14,899 |  |  | 12,327 |  |  | 7,009 |  |  | 9,320 |
Pre-Tax Pre-provision Net Income | $ | 130,647 |  |  | $ | 127,636 |  |  | $ | 33,252 |  |  | $ | 25,005 |  |  | $ | 36,584 |  |  | $ | 35,806 |  |  | $ | 29,335 |
Average Total Assets | $ | 10,197,710 |  |  | $ | 9,102,117 |  |  | $ | 10,163,681 |  |  | $ | 10,742,191 |  |  | $ | 10,265,333 |  |  | $ | 9,607,541 |  |  | $ | 9,339,158 |
Pre-tax Pre-provision Return on Average Assets | 1.28 | % |  | 1.40 | % |  | 1.30 | % |  | 0.92 | % |  | 1.43 | % |  | 1.51 | % |  | 1.25 | %

Pre-tax Pre-provision Return on Average Common Equity |  |  |  |  |  |  |  |  |  |  |  |  |
| Twelve Months Ended December 31, |  |  |  |  |  |  |  |  |  |
| 2017 |  | 2016 |  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
GAAP Net Income Available to Common Shareholders | $ | 64,378 |  |  | $ | 69,187 |  |  | $ | 18,000 |  |  | $ | 4,139 |  |  | $ | 20,107 |  |  | $ | 22,132 |  |  | $ | 16,213 |
Reconciling Items: |  |  |  |  |  |  |  |  |  |  |  |  |
Provision for loan losses | 6,768 |  |  | 3,041 |  |  | 831 |  |  | 2,352 |  |  | 535 |  |  | 3,050 |  |  | 187 |
Income tax expense | 45,042 |  |  | 45,893 |  |  | 10,806 |  |  | 14,899 |  |  | 12,327 |  |  | 7,009 |  |  | 9,320 |
Pre-tax Pre-provision Net Income Available to Common Shareholders | $ | 116,188 |  |  | $ | 118,121 |  |  | $ | 29,637 |  |  | $ | 21,390 |  |  | $ | 32,969 |  |  | $ | 32,191 |  |  | $ | 25,720 |
Average Total Shareholders' Equity | $ | 903,483 |  |  | $ | 696,901 |  |  | $ | 924,106 |  |  | $ | 922,491 |  |  | $ | 898,513 |  |  | $ | 867,994 |  |  | $ | 834,480 |
Reconciling Item: |  |  |  |  |  |  |  |  |  |  |  |  |
Average Preferred Stock | (217,471 | ) |  | (139,554 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,493 | )
Average Common Equity | $ | 686,012 |  |  | $ | 557,347 |  |  | $ | 706,635 |  |  | $ | 705,020 |  |  | $ | 681,042 |  |  | $ | 650,523 |  |  | $ | 616,987 |
Pre-tax Pre-provision Return on Average Common Equity | 16.94 | % |  | 21.19 | % |  | 16.64 | % |  | 12.04 | % |  | 19.42 | % |  | 20.07 | % |  | 16.58 | %

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Net Interest Margin, tax equivalent |  |  |  |  |  |  |  |  |  |  |
| Twelve months ended December 31, |  |  |  |  |  |  |  |  |  |
| 2017 |  | 2016 |  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
GAAP Net interest income | $ | 267,343 |  |  | $ | 249,497 |  |  | $ | 68,300 |  |  | $ | 68,019 |  |  | $ | 68,606 |  |  | $ | 62,418 |  |  | $ | 64,128 |
Tax-equivalent adjustment | 645 |  |  | 390 |  |  | 245 |  |  | 203 |  |  | 104 |  |  | 93 |  |  | 92 |
Net interest income tax equivalent | $ | 267,988 |  |  | $ | 249,887 |  |  | $ | 68,545 |  |  | $ | 68,222 |  |  | $ | 68,710 |  |  | $ | 62,511 |  |  | $ | 64,220 |
Average total interest earning assets | $ | 9,820,762 |  |  | $ | 8,791,304 |  |  | $ | 9,758,987 |  |  | $ | 10,352,394 |  |  | $ | 9,893,785 |  |  | $ | 9,266,638 |  |  | $ | 9,011,995 |
Net interest margin, tax equivalent | 2.73 | % |  | 2.84 | % |  | 2.79 | % |  | 2.62 | % |  | 2.78 | % |  | 2.73 | % |  | 2.84 | %

Tangible Common Equity to Tangible Assets |  |  |  |  |  |  |  |  |  |  |  |  |
| 2017 |  | 2016 |  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
GAAP - Total Shareholders' Equity | $ | 920,964 |  |  | $ | 855,872 |  |  | $ | 920,964 |  |  | $ | 910,642 |  |  | $ | 910,289 |  |  | $ | 879,817 |  |  | $ | 855,872 |
Reconciling Items: |  |  |  |  |  |  |  |  |  |  |  |  |
Preferred Stock | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | )
Goodwill and Other Intangibles | (16,295 | ) |  | (17,621 | ) |  | (16,295 | ) |  | (16,604 | ) |  | (17,615 | ) |  | (17,618 | ) |  | (17,621 | )
Tangible Common Equity | $ | 687,198 |  |  | $ | 620,780 |  |  | $ | 687,198 |  |  | $ | 676,567 |  |  | $ | 675,203 |  |  | $ | 644,728 |  |  | $ | 620,780 |
Total Assets | $ | 9,839,555 |  |  | $ | 9,382,736 |  |  | $ | 9,839,555 |  |  | $ | 10,471,829 |  |  | $ | 10,883,548 |  |  | $ | 9,906,636 |  |  | $ | 9,382,736 |
Reconciling Items: |  |  |  |  |  |  |  |  |  |  |  |  |
Goodwill and Other Intangibles | (16,295 | ) |  | (17,621 | ) |  | (16,295 | ) |  | (16,604 | ) |  | (17,615 | ) |  | (17,618 | ) |  | (17,621 | )
Tangible Assets | $ | 9,823,260 |  |  | $ | 9,365,115 |  |  | $ | 9,823,260 |  |  | $ | 10,455,225 |  |  | $ | 10,865,933 |  |  | $ | 9,889,018 |  |  | $ | 9,365,115 |
Tangible Common Equity to Tangible Assets | 7.00 | % |  | 6.63 | % |  | 7.00 | % |  | 6.47 | % |  | 6.21 | % |  | 6.52 | % |  | 6.63 | %

Tangible Book Value per Common Share |  |  |  |  |  |  |  |  |  |  |  |  |
| 2017 |  | 2016 |  | Q4 2017 |  | Q3 2017 |  | Q2 2017 |  | Q1 2017 |  | Q4 2016
GAAP - Total Shareholders' Equity | $ | 920,964 |  |  | $ | 855,872 |  |  | $ | 920,964 |  |  | $ | 910,642 |  |  | $ | 910,289 |  |  | $ | 879,817 |  |  | $ | 855,872 |
Reconciling Items: |  |  |  |  |  |  |  |  |  |  |  |  |
Preferred Stock | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | ) |  | (217,471 | )
Goodwill and Other Intangibles | (16,295 | ) |  | (17,621 | ) |  | (16,295 | ) |  | (16,604 | ) |  | (17,615 | ) |  | (17,618 | ) |  | (17,621 | )
Tangible Common Equity | $ | 687,198 |  |  | $ | 620,780 |  |  | $ | 687,198 |  |  | $ | 676,567 |  |  | $ | 675,203 |  |  | $ | 644,728 |  |  | $ | 620,780 |
Common shares outstanding | 31,382,503 |  |  | 30,289,917 |  |  | 31,382,503 |  |  | 30,787,632 |  |  | 30,730,784 |  |  | 30,636,327 |  |  | 30,289,917 |
Tangible Book Value per Common Share | $ | 21.90 |  |  | $ | 20.49 |  |  | $ | 21.90 |  |  | $ | 21.98 |  |  | $ | 21.97 |  |  | $ | 21.04 |  |  | $ | 20.49 |

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Tangible Book Value per Common Share - CAGR |  |  |  |  |  |  |  |  |  |  |
| 2017 |  | 2016 |  | 2015 |  | 2014 |  | 2013 |  | 2012 |  | 2011
GAAP - Total Shareholders' Equity | $ | 920,964 |  |  | $ | 855,872 |  |  | $ | 553,902 |  |  | $ | 443,145 |  |  | $ | 386,623 |  |  | $ | 269,475 |  |  | $ | 147,748 |
Reconciling Items: |  |  |  |  |  |  |  |  |  |  |  |  |
Preferred Stock | (217,471 | ) |  | (217,471 | ) |  | (55,569 | ) |  | — |  |  | — |  |  | — |  |  | — |
Goodwill and Other Intangibles | (16,295 | ) |  | (17,621 | ) |  | (3,651 | ) |  | (3,664 | ) |  | (3,676 | ) |  | (3,689 | ) |  | (3,705 | )
Tangible Common Equity | $ | 687,198 |  |  | $ | 620,780 |  |  | $ | 494,682 |  |  | $ | 439,481 |  |  | $ | 382,947 |  |  | $ | 265,786 |  |  | $ | 144,043 |
Tangible Book Value per Common Share | $ | 21.90 |  |  | $ | 20.49 |  |  | $ | 18.39 |  |  | $ | 16.43 |  |  | $ | 14.37 |  |  | $ | 13.09 |  |  | $ | 11.54 |
CAGR | 11 | % |  |  |  |  |  |  |  |  |  |  |  |

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