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Loans and Leases Receivable and Allowance for Credit Losses
9 Months Ended
Sep. 30, 2020
Receivables [Abstract]  
Loans and Leases Receivable and Allowance for Credit Losses LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES
The following table presents loans and leases receivable as of September 30, 2020 and December 31, 2019.
(amounts in thousands)September 30, 2020December 31, 2019
Loans and leases receivable, mortgage warehouse, at fair value$3,913,593 $2,245,758 
Loans receivable, PPP4,964,105 — 
Loans receivable:
Commercial:
Multi-family1,950,300 1,907,331 
Commercial and industrial (1)
2,220,715 1,891,152 
Commercial real estate owner occupied557,595 551,948 
Commercial real estate non-owner occupied1,215,516 1,222,772 
Construction122,963 117,617 
Total commercial loans and leases receivable6,067,089 5,690,820 
Consumer:
Residential real estate335,452 382,634 
Manufactured housing64,638 71,359 
Installment1,233,713 1,174,175 
Total consumer loans receivable1,633,803 1,628,168 
Loans and leases receivable (2)
7,700,892 7,318,988 
Allowance for credit losses(155,561)(56,379)
Total loans and leases receivable, net of allowance for credit losses$16,423,029 $9,508,367 
(1)Includes direct finance equipment leases of $106.5 million and $89.2 million at September 30, 2020 and December 31, 2019, respectively.
(2)Includes deferred (fees) costs and unamortized (discounts) premiums, net of $(74.7) million and $2.1 million at September 30, 2020 and December 31, 2019, respectively.
Customers' total loans and leases receivable portfolio includes loans receivable which are reported at fair value based on an election made to account for these loans at fair value and loans and leases receivable which are predominately reported at their outstanding unpaid principal balance, net of charge-offs and deferred costs and fees and unamortized premiums and discounts and are evaluated for impairment. The total amount of accrued interest recorded for total loans was $61.9 million and $34.8 million at September 30, 2020
and December 31, 2019, respectively, and is presented in accrued interest receivable in the consolidated balance sheet. At September 30, 2020, there were $32.1 million of individually evaluated loans that were collateral-dependent. Substantially all individually evaluated loans are collateral-dependent and consisted primarily of commercial and industrial, commercial real estate, and residential real estate loans. Collateral-dependent commercial and industrial loans were secured by accounts receivable, inventory and equipment; collateral-dependent commercial real estate loans were secured by commercial real estate assets; and residential real estate loans were secured by residential real estate assets.
Loans receivable, PPP:
On March 27, 2020, the CARES Act was signed into law and created funding for a new product called the PPP. The PPP is administered by the SBA and is intended to assist organizations with payroll related expenses. Customers had $5.0 billion of PPP loans outstanding as of September 30, 2020, which are fully guaranteed by the SBA and earn a fixed interest rate of 1.00%. Customers recognized interest income, including origination fees, of $24.3 million and $36.0 million for the three and nine months ended September 30, 2020, respectively.
Loans receivable, mortgage warehouse, at fair value:
Mortgage warehouse loans consist of commercial loans to mortgage companies. These mortgage warehouse lending transactions are subject to master repurchase agreements. As a result of the contractual provisions, for accounting purposes control of the underlying mortgage loan has not transferred and the rewards and risks of the mortgage loans are not assumed by Customers. The mortgage warehouse loans are designated as loans held for investment and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded mortgage loans and receives proceeds directly from third party investors when the underlying mortgage loans are sold into the secondary market. The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life under 30 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.
At September 30, 2020 and December 31, 2019, all of Customers' commercial mortgage warehouse loans were current in terms of payment. As these loans are reported at their fair value, they do not have an ACL and are therefore excluded from ACL-related disclosures.
Loans and leases receivable:
The following tables summarize loans and leases receivable by loan and lease type and performance status as of September 30, 2020 and December 31, 2019:
 September 30, 2020
(amounts in thousands)30-59 Days past due60-89 Days past due90 Days or more past dueTotal past due
Loans and leases not past due (2)
Total loans and leases (3)
Multi-family$— $15,446 $4,790 $20,236 $1,930,064 $1,950,300 
Commercial and industrial— 2,072 7,695 9,767 2,210,948 2,220,715 
Commercial real estate owner occupied— 952 2,436 3,388 554,207 557,595 
Commercial real estate non-owner occupied— — 2,356 2,356 1,213,160 1,215,516 
Construction— — — — 122,963 122,963 
Residential real estate436 3,160 6,327 9,923 325,529 335,452 
Manufactured housing784 608 4,463 5,855 58,783 64,638 
Installment5,468 4,609 3,098 13,175 1,220,538 1,233,713 
Total$6,688 $26,847 $31,165 $64,700 $7,636,192 $7,700,892 

December 31, 2019
(amounts in thousands)
30-89 Days past due (1)
90 Days or more past due (1)
Total past due (1)
Non-accrual
Current (2)
Purchased-credit-impaired loans (4)
Total loans and leases (5)
Multi-family$2,133 — $2,133 $4,117 $1,901,336 $1,688 $1,909,274 
Commercial and industrial2,395 — 2,395 4,531 1,882,700 354 1,889,980 
Commercial real estate owner occupied5,388 — 5,388 1,963 537,992 6,664 552,007 
Commercial real estate non-owner occupied8,034 — 8,034 76 1,211,892 3,527 1,223,529 
Construction— — — — 118,418 — 118,418 
Residential real estate5,924 — 5,924 6,128 359,491 3,471 375,014 
Manufactured housing3,699 1,794 5,493 1,655 61,649 1,601 70,398 
Installment5,756 $— 5,756 1,551 1,170,793 183 1,178,283 
Total$33,329 $1,794 $35,123 $20,021 $7,244,271 $17,488 $7,316,903 
(1)Includes past due loans and leases that are accruing interest because collection is considered probable.
(2)Loans and leases where next payment due is less than 30 days from the report date. The September 30, 2020 table excludes PPP loans of $5.0 billion which are all current as of September 30, 2020.
(3)Includes purchased credit deteriorated loans of $14.4 million at September 30, 2020.
(4)Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Due to the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.
(5)Amounts exclude deferred costs and fees and unamortized premiums and discounts.
As of September 30, 2020 and December 31, 2019, the Bank had $0.1 million and $0.2 million, respectively, of residential real estate held in OREO. As of September 30, 2020 and December 31, 2019, the Bank had initiated foreclosure proceedings on $0.5 million and $0.9 million, respectively, in loans secured by residential real estate.
Nonaccrual Loans and Leases
The following table presents the amortized cost of loans and leases on nonaccrual status.
 
September 30, 2020 (1)
December 31, 2019 (2)
(amounts in thousands)Nonaccrual loans with no related allowanceNonaccrual loans with related allowanceTotal nonaccrual loansNonaccrual loans with no related allowanceNonaccrual loans with related allowanceTotal nonaccrual loans
Multi-family$8,749 $2,961 $11,710 $4,117 $— $4,117 
Commercial and industrial8,749 884 9,633 3,083 1,448 4,531 
Commercial real estate owner occupied3,399 200 3,599 1,109 854 1,963 
Commercial real estate non-owner occupied2,408 — 2,408 76 — 76 
Residential real estate10,634 — 10,634 4,559 1,569 6,128 
Manufactured housing— 2,778 2,778 — 1,655 1,655 
Installment— 3,118 3,118 140 1,411 1,551 
Total$33,939 $9,941 $43,880 $13,084 $6,937 $20,021 
(1) Presented at amortized cost basis.
(2) Amounts exclude deferred costs and fees and unamortized premiums and discounts.
Interest income recognized on nonaccrual loans was insignificant during the three and nine months ended September 30, 2020. Accrued interest of $1.2 million was reversed when the loans went to nonaccrual status during the nine months ended September 30, 2020.
Allowance for credit losses on loans and leases
The changes in the allowance for credit losses on loans and leases for the three and nine months ended September 30, 2020 and 2019 are presented in the tables below.
Three Months Ended September 30, 2020Multi-familyCommercial and industrialCommercial real estate owner occupiedCommercial real estate non-owner occupiedConstructionResidential real estateManufactured housingInstallmentTotal
(amounts in thousands)
Ending Balance,
June 30, 2020
$14,697 $12,302 $11,405 $26,493 $5,297 $4,550 $6,014 $79,147 $159,905 
Charge-offs— (2,527)(44)(10,181)— — — (9,194)(21,946)
Recoveries— 2,582 — 1,258 17 — 784 4,647 
Provision for credit loss expense329 569 (1,809)2,630 1,120 82 (389)10,423 12,955 
Ending Balance,
September 30, 2020
$15,026 $12,926 $9,552 $20,200 $6,423 $4,649 $5,625 $81,160 $155,561 
Nine Months Ended
September 30, 2020
Ending Balance,
December 31, 2019
$6,157 $15,556 $2,235 $6,243 $1,262 $3,218 $1,060 $20,648 $56,379 
Cumulative effect of change in accounting principle2,171 759 5,773 7,918 (98)1,518 3,802 57,986 79,829 
Charge-offs— (2,645)(44)(25,779)— — — (23,744)(52,212)
Recoveries— 2,661 1,258 122 72 — 1,759 5,877 
Provision for loan and lease losses6,698 (3,405)1,583 30,560 5,137 (159)763 24,511 65,688 
Ending Balance,
September 30, 2020
$15,026 $12,926 $9,552 $20,200 $6,423 $4,649 $5,625 $81,160 $155,561 
Three Months Ended September 30, 2019Multi-familyCommercial and industrialCommercial real estate owner occupiedCommercial real estate non-owner occupiedConstructionResidential real estateManufactured housingInstallmentTotal
(amounts in thousands)
Ending Balance,
June 30, 2019
$9,926 $13,736 $3,360 $6,159 $649 $4,168 $123 $10,267 $48,388 
Charge-offs— (349)(45)— — — — (1,806)(2,200)
Recoveries— 369 10 — — 47 439 
Provision for loan and lease losses(2,428)2,119 (435)281 (90)904 4,074 4,426 
Ending Balance,
September 30, 2019
$7,498 $15,875 $2,890 $6,440 $658 $4,083 $1,027 $12,582 $51,053 
Nine Months Ended
September 30, 2019
Ending Balance,
December 31, 2018
$11,462 $12,145 $3,320 $6,093 $624 $3,654 $145 $2,529 $39,972 
Charge-offs(541)(532)(119)— — (109)— (3,493)(4,794)
Recoveries826 235 — 128 20 — 120 1,336 
Provision for loan and lease losses(3,430)3,436 (546)347 (94)518 882 13,426 14,539 
Ending Balance,
September 30, 2019
$7,498 $15,875 $2,890 $6,440 $658 $4,083 $1,027 $12,582 $51,053 

At September 30, 2020, the ACL was $155.6 million, an increase of $19.4 million from the January 1, 2020 balance of $136.2 million. The increase resulted primarily from the impact of reserve build for the COVID-19 pandemic including the change in macroeconomic forecasts, an increase in net charge-offs, mostly attributed to the commercial real estate non-owner occupied and installment portfolios, and portfolio growth mainly in the installment portfolio. Commercial real estate non-owner occupied charge-offs are attributable to two collateral dependent loans. Installment charge-offs are attributable to delinquencies and defaults of originated and purchased unsecured consumer installment loans through arrangements with fintech companies and other market place lenders.
PPP loans include an embedded credit enhancement guarantee from the SBA, which guarantees 100% of all principal and interest owed by the borrower. Therefore, Customers did not include an ACL for PPP loans as of September 30, 2020.
Troubled Debt Restructurings
At September 30, 2020 and December 31, 2019, there were $16.1 million and $13.3 million, respectively, in loans reported as TDRs. TDRs are reported as impaired loans in the quarter of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent quarters, a TDR may be returned to accrual status if it satisfies a minimum performance requirement of six months, however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status. Customers had no lease receivables that had been restructured as a TDR as of September 30, 2020 and December 31, 2019, respectively.
The CARES Act and certain regulatory agencies recently issued guidance stating certain loan modifications to borrowers experiencing financial distress as a result of the economic impacts created by COVID-19 may not be required to be treated as TDRs under U.S GAAP. For COVID-19 related loan modifications which met the loan modification criteria under either the CARES Act or the criteria specified by the regulatory agencies, Customers elected to suspend TDR accounting for such loan modifications. At September 30, 2020, commercial and consumer deferments related to COVID-19 were $79.0 million and $25.0 million, respectively.
The following table presents loans modified in a TDR by type of concession for the three and nine months ended September 30, 2020 and 2019. There were no modifications that involved forgiveness of debt for the three and nine months ended September 30, 2020 and 2019.
Three Months Ended September 30,Nine Months Ended September 30,
 2020201920202019
(dollars in thousands)Number of loansRecorded investmentNumber of loansRecorded investmentNumber of loansRecorded investmentNumber of loansRecorded investment
Extensions of maturity— $— — $— $385 $514 
Interest-rate reductions88 196 34 1,461 19 628 
Other (1)
65 1,385 — — 65 1,385 — — 
Total67 $1,473 $196 105 $3,231 21 $1,142 
(1) Other includes covenant modifications, forbearance, loans discharged under Chapter 7 bankruptcy, or other concessions.
As of September 30, 2020 and December 31, 2019, there were no commitments to lend additional funds to debtors whose loans have been modified in TDRs.
The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification:
September 30, 2020September 30, 2019
(dollars in thousands)Number of loansRecorded investmentNumber of loansRecorded investment
Manufactured housing$201 $76 
Commercial real estate owner occupied952 — — 
Residential real estate95 82 
Installment$126 — $— 
Total loans15 $1,374 $158 
Loans modified in TDRs are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of ACL.
Purchased Credit-Deteriorated Loans
Customers adopted ASC 326 using the prospective transition approach for financial assets purchased with credit deterioration that were previously classified as PCI and accounted for under ASC 310-30. In accordance with the standard, Customers did not reassess whether PCI assets met the criteria of PCD assets as of the date of adoption. On January 1, 2020, the amortized cost basis of the PCD assets were adjusted to reflect the addition of $0.2 million of the allowance for credit losses on PCD loans and leases. The remaining noncredit discount of $0.3 million, based on the adjusted amortized cost basis, will be accreted into interest income at the effective interest rate as of January 1, 2020. As of September 30, 2020, the amortized cost basis of PCD assets amounted to $14.4 million.

Credit Quality Indicators
The ACL represents management's estimate of expected losses in Customers' loans and leases receivable portfolio, excluding commercial mortgage warehouse loans reported at fair value pursuant to a fair value option election and PPP loans receivable. Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed” basis. Residential real estate loans, manufactured housing and installment loans are evaluated based on the payment activity of the loan.
To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loan portfolios, and as an input in the ACL lifetime loss rate model for the C&I portfolio, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly
repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter.  While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans and leases. The 2019 Form 10-K describes Customers Bancorp’s risk rating grades.
Risk ratings are not established for certain consumer loans, including residential real estate, home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing. The following tables present the credit ratings of loans and leases receivable as of September 30, 2020 and December 31, 2019. PPP loans are excluded in the tables below as these loans are fully guaranteed by the SBA.

Term Loans Amortized Cost Basis by Origination Year
(in thousands)20202019201820172016PriorRevolving loans amortized cost basisRevolving loans converted to termTotal
Multi-family loans:
Pass$139,734 $23,396 $305,351 $626,402 $271,981 $485,023 $— $— $1,851,887 
Special mention— — — 22,430 10,424 26,836 — — 59,690 
Substandard— — — 17,859 13,799 7,065 — — 38,723 
Doubtful— — — — — — — — — 
Total multi-family loans$139,734 $23,396 $305,351 $666,691 $296,204 $518,924 $— $— $1,950,300 
Commercial and industrial loans and leases:
Pass$564,313 $418,961 $153,659 $118,548 $48,470 $81,179 $739,151 $— $2,124,281 
Special mention13,200 1,193 222 14,739 112 15,348 1,315 — 46,129 
Substandard6,421 9,037 14,343 1,611 8,084 2,925 7,884 — 50,305 
Doubtful— — — — — — — — — 
Total commercial and industrial loans and leases$583,934 $429,191 $168,224 $134,898 $56,666 $99,452 $748,350 $— $2,220,715 
Commercial real estate owner occupied loans:
Pass$46,303 $185,921 $88,291 $71,438 $48,202 $93,679 $741 $— $534,575 
Special mention— — 478 9,260 — 245 — — 9,983 
Substandard— — — 347 2,243 10,447 — — 13,037 
Doubtful— — — — — — — — — 
Total commercial real estate owner occupied loans$46,303 $185,921 $88,769 $81,045 $50,445 $104,371 $741 $— $557,595 
Commercial real estate non-owner occupied:
Pass$135,589 $113,247 $116,794 $225,952 $197,116 $346,107 $— $— $1,134,805 
Special mention— — — — — 10,559 — — 10,559 
Substandard— — — 20,611 2,419 47,122 — — 70,152 
Doubtful— — — — — — — — — 
Total commercial real estate non-owner occupied loans$135,589 $113,247 $116,794 $246,563 $199,535 $403,788 $— $— $1,215,516 
Construction:
Pass$8,679 $98,231 $4,571 $— $9,768 $— $1,714 $— $122,963 
Special mention— — — — — — — — — 
Substandard— — — — — — — — — 
Doubtful— — — — — — — — — 
Total construction loans$8,679 $98,231 $4,571 $— $9,768 $— $1,714 $— $122,963 
Total commercial loans and leases receivable$914,239 $849,986 $683,709 $1,129,197 $612,618 $1,126,535 $750,805 $— $6,067,089 
Residential real estate loans:
Performing$7,514 $15,252 $7,647 $12,246 $42,883 $78,365 $161,575 $— $325,482 
Non-performing— — 160 785 1,350 4,395 3,280 — 9,970 
Total residential real estate loans$7,514 $15,252 $7,807 $13,031 $44,233 $82,760 $164,855 $— $335,452 
Manufactured housing loans:
Performing$— $307 $632 $79 $42 $59,193 $— $— $60,253 
Non-performing— — — — — 4,385 — — 4,385 
Total manufactured housing loans$— $307 $632 $79 $42 $63,578 $— $— $64,638 
Installment loans:
Performing$318,780 $790,192 $115,024 $4,726 $513 $1,201 $— $— $1,230,436 
Non-performing305 2,326 485 41 118 — — 3,277 
Total installment loans$319,085 $792,518 $115,509 $4,767 $515 $1,319 $— $— $1,233,713 
Total consumer loans$326,599 $808,077 $123,948 $17,877 $44,790 $147,657 $164,855 $— $1,633,803 
Loans and leases receivable$1,240,838 $1,658,063 $807,657 $1,147,074 $657,408 $1,274,192 $915,660 $— $7,700,892 
 December 31, 2019
(amounts in thousands)Multi-familyCommercial and industrialCommercial real estate owner occupiedCommercial real estate non-owner occupiedConstructionResidential real estateManufactured housingInstallment
Total (3)
Pass/Satisfactory$1,816,200 $1,841,074 $536,777 $1,129,838 $118,418 $— $— $— $5,442,307 
Special Mention69,637 26,285 8,286 6,949 — — — — 111,157 
Substandard23,437 22,621 6,944 86,742 — — — — 139,744 
Performing (1)
— — — — — 362,962 63,250 1,170,976 1,597,188 
Non-performing (2)
— — — — — 12,052 7,148 7,307 26,507 
Total$1,909,274 $1,889,980 $552,007 $1,223,529 $118,418 $375,014 $70,398 $1,178,283 $7,316,903 
(1)Includes residential real estate, manufactured housing, and installment loans not assigned internal ratings.
(2)Includes residential real estate, manufactured housing, and installment loans that are past due and still accruing interest or on nonaccrual status.
(3)Excludes commercial mortgage warehouse loans reported at fair value.
Loan Purchases and Sales
Purchases and sales of loans were as follows for the three and nine months ended September 30, 2020 and 2019:
Three Months Ended September 30,Nine Months Ended September 30,
(amounts in thousands)2020201920202019
Purchases (1)
Residential real estate$— $— $495 $105,858 
Installment (2)
15,700 83,898 225,468 534,150 
Total$15,700 $83,898 $225,963 $640,008 
Sales (3)
Commercial and industrial$3,968 $— $3,968 $— 
Commercial real estate non-owner occupied$17,600 $— $17,600 $— 
Installment— — 1,822 — 
Total$21,568 $— $23,390 $— 
(1)Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 98.1% and 96.3% of loans outstanding for the three months ended September 30, 2020 and 2019, respectively. The purchase price was 100.2% and 99.4% of loans outstanding for the nine months ended September 30, 2020 and 2019, respectively.
(2)Installment loan purchases for the three and nine months ended September 30, 2020 and 2019 consist of third-party originated unsecured consumer loans. None of the loans are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660.
(3)Amounts reported in the above table are the unpaid principal balance at time of sale. There were no loan sales in the three and nine months ended September 30, 2019.
During September 2020, Customers sold a collateral dependent loan secured by a Class A office building in northern New Jersey for $17.6 million equal to the loan's carrying value at the date of sale.
Loans Pledged as Collateral
Customers has pledged eligible real estate and commercial and industrial loans as collateral for borrowings from the FHLB and FRB in the amount of $8.9 billion and $4.6 billion at September 30, 2020 and December 31, 2019, respectively. The increase in loans pledged as collateral relates to $4.8 billion of PPP loans that were pledged to the FRB in accordance with borrowing from the PPPLF.