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Disclosures about Fair Value of Financial Instruments
 12 Months Ended
Dec. 31, 2020
Fair Value Disclosures [Abstract]  
Disclosures about Fair Value of Financial Instruments DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS
Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments.  ASC Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these instruments lack an available trading market as characterized by a willing buyer and willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC 820, Fair Value Measurements and Disclosures ("ASC 820") as explained below.
In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers’ various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.
The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.
The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements:
Level 1:Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.
Level 2:Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.
Level 3:Prices or valuation techniques that require inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).
A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.
The following methods and assumptions were used to estimate the fair values of Customers’ financial instruments as of December 31, 2020 and 2019:
Financial Instruments Recorded at Fair Value on a Recurring Basis
Investment securities:
The fair values of equity securities, available for sale debt securities and debt securities reported at fair value based on a fair value option election are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), quoted prices in markets that are not active (Level 2), and matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3). These assets are classified as Level 1, 2 or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Loans held for sale - Residential mortgage loans (fair value option):
Customers generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Loans receivable - Commercial mortgage warehouse loans (fair value option):
The fair value of commercial mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies as short-term bridge financing between the funding of mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not generally expected to be recognized because at inception of the transaction the underlying mortgage loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of under 30 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Derivatives (assets and liabilities):
The fair values of interest rate swaps, interest rate caps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future cash receipts and the discounted expected cash payments. The discounted variable cash receipts and payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by
incorporating credit valuation adjustments for Customers and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.
The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. Customers generally uses commitments on hand from third-party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on Customers' internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Derivative assets and liabilities are presented in "Other assets" and "Accrued interest payable and other liabilities" on the consolidated balance sheet.
Financial Instruments Recorded at Fair Value on a Nonrecurring Basis
Collateral-dependent loans:
Collateral-dependent loans are those loans that are accounted for under ASC 326, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis. Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans, discounted cash flows based upon the expected proceeds, sales agreements or letters of intent with third parties. These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
Other real estate owned:
The fair value of OREO is determined by using appraisals, which may be discounted based on management’s review and changes in market conditions or sales agreements with third parties. All appraisals must be performed in accordance with the Uniform Standards of Professional Appraisal Practice. Appraisals are certified to the Bank and performed by appraisers on the Bank’s approved list of appraisers. Evaluations are completed by a person independent of management. The content of the appraisal depends on the complexity of the property. Appraisals are completed on a “retail value” and an “as is value”. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.
The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities. Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customers' disclosures and those of other companies may not be meaningful.
The estimated fair values of Customers’ financial instruments at December 31, 2020 and 2019 were as follows:
Carrying AmountEstimated Fair ValueFair Value Measurements at December 31, 2020
(amounts in thousands)Quoted Prices in Active Markets for Identical Assets (Level 1)Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents$693,354 $693,354 $693,354 $— $— 
Debt securities, available for sale1,206,431 1,206,431 — 1,206,431 — 
Equity securities3,854 3,854 3,854 — — 
Loans held for sale79,086 79,086 — 78,443 643 
Total loans and leases receivable, net of allowance for credit losses on loans and leases15,608,989 16,222,202 — 3,616,432 12,605,770 
FHLB, Federal Reserve Bank and other restricted stock71,368 71,368 — 71,368 — 
Derivatives 54,223 54,223 — 54,023 200 
Liabilities:
Deposits$11,309,929 $11,312,494 $10,657,998 $654,496 $— 
FRB PPP Liquidity Facility4,415,016 4,415,016 — 4,415,016 — 
Federal funds purchased250,000 250,000 250,000 — — 
FHLB advances850,000 852,442 — 852,442 — 
Other borrowings124,037 129,120 — 129,120 — 
Subordinated debt181,394 193,119 — 193,119 — 
Derivatives98,164 98,164 — 98,164 — 

Carrying AmountEstimated Fair ValueFair Value Measurements at December 31, 2019
(amounts in thousands)Quoted Prices in Active Markets for Identical Assets (Level 1)Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents$212,505 $212,505 $212,505 $— $— 
Debt securities, available for sale577,198 577,198 — 577,198 — 
Interest-only GNMA securities
16,272 16,272 — — 16,272 
Equity securities2,406 2,406 2,406 — — 
Loans held for sale486,328 486,328 — 2,130 484,198 
Total loans and leases receivable, net of allowance for credit losses on loans and leases9,508,367 9,853,037 — 2,245,758 7,607,279 
FHLB, Federal Reserve Bank, and other restricted stock84,214 84,214 — 84,214 — 
Derivatives23,608 23,608 — 23,529 79 
Liabilities:
Deposits$8,648,936 $8,652,340 $6,980,402 $1,671,938 $— 
Federal funds purchased538,000 538,000 538,000 — — 
FHLB advances850,000 852,162 — 852,162 — 
Other borrowings123,630 127,603 — 127,603 — 
Subordinated debt181,115 192,217 — 192,217 — 
Derivatives45,939 45,939 — 45,939 — 
For financial assets and liabilities measured at fair value on a recurring and non-recurring basis, the fair value measurements by level within the fair value hierarchy used at December 31, 2020 and 2019 were as follows:
December 31, 2020
Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale securities:
Asset-backed securities$— $377,145 $— $377,145 
US Government agency securities— 20,034 — 20,034 
Agency-guaranteed mortgage-backed securities— 63,091 — 63,091 
Agency-guaranteed collateralized mortgage obligations— 161,767 — 161,767 
Collateralized loan obligations— 32,367 — 32,367 
Corporate notes— 396,744 — 396,744 
Private label collateralized mortgage obligations— 136,992 — 136,992 
State and political subdivision debt securities— 18,291 — 18,291 
Equity securities3,854 — — 3,854 
Derivatives — 54,023 200 54,223 
Loans held for sale – fair value option— 5,509 — 5,509 
Loans receivable, mortgage warehouse – fair value option— 3,616,432 — 3,616,432 
Total assets – recurring fair value measurements$3,854 $4,882,395 $200 $4,886,449 
Liabilities
Derivatives $— $98,164 $— $98,164 
Measured at Fair Value on a Nonrecurring Basis:
Assets
Loans held for sale$— $55,683 $— $55,683 
Collateral-dependent loans— 17,251 3,867 21,118 
Other real estate owned— — 35 35 
Total assets – nonrecurring fair value measurements$— $72,934 $3,902 $76,836 
December 31, 2019
Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)
Quoted Prices in Active Markets for Identical Assets
(Level 1)
Significant Other Observable Inputs
(Level 2)
Significant Unobservable Inputs
(Level 3)
Total
Measured at Fair Value on a Recurring Basis:
Assets
Available for sale securities:
Agency-guaranteed residential mortgage-backed securities$— $278,321 $— $278,321 
Corporate notes— 298,877 — 298,877 
Interest-only GNMA securities— — 16,272 16,272 
Equity securities2,406 — — 2,406 
Derivatives — 23,529 79 23,608 
Loans held for sale – fair value option— 2,130 — 2,130 
Loans receivable, mortgage warehouse – fair value option— 2,245,758 — 2,245,758 
Total assets - recurring fair value measurements$2,406 $2,848,615 $16,351 $2,867,372 
Liabilities
Derivatives $— $45,939 $— $45,939 
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of specific reserves of $852
$— $— $14,272 $14,272 
Other real estate owned— — 78 78 
Total assets – nonrecurring fair value measurements$— $— $14,350 $14,350 

The changes in residential mortgage loan commitments (Level 3 assets) measured at fair value on a recurring basis for the years ended December 31, 2020 and 2019 are summarized as follows in the table below. Additional information about residential mortgage loan commitments can be found in NOTE 20 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES.
Residential Mortgage Loan Commitments
For the Years Ended December 31,
(amounts in thousands)20202019
Balance at December 31,$79 $69 
Issuances922 451 
Settlements(801)(441)
Balance at December 31,$200 $79 
There were no transfers between levels during the years ended December 31, 2020 and 2019.
The following table summarizes financial assets and financial liabilities measured at fair value as of December 31, 2020 and 2019 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets. The interest-only GNMA securities were Level 3 assets measured at fair value on a recurring basis under a fair value option election.

Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)Fair Value EstimateValuation TechniqueUnobservable Input
Range (Weighted
Average) (4)
December 31, 2020
Collateral dependent loans – real estate$2,928 
Collateral appraisal (1)
Liquidation expenses (2)
8% - 8%
(8%)
Collateral dependent loans – commercial & industrial939 
Collateral appraisal (1)


Business asset valuation (3)
Liquidation expenses (2)

Business asset valuation adjustments (4)
7% - 8%
 (8%)

60% - 60%
(60%)
Other real estate owned35 
Collateral appraisal (1)
Liquidation expenses (2)
8% - 9%
(9%)
Residential mortgage loan commitments200 Adjusted market bidPull-through rate
78% - 78%
(78%)
(1)Obtained from approved independent appraisers.  Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals. Fair value is also estimated based on sale agreements or letters of intent with third parties.
(2)Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.
(3)Business asset valuation obtained from independent party.
(4)Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

Quantitative Information about Level 3 Fair Value Measurements
(dollars in thousands)Fair Value EstimateValuation TechniqueUnobservable Input
Range (Weighted
Average) (4)
December 31, 2019
Impaired loans – real estate$12,767 
Collateral appraisal (1)


Business asset valuation(3)
Liquidation expenses (2)

Business asset valuation adjustments (4)
8% - 8%
(8%)

34% - 45%
(37%)
Impaired loans – commercial & industrial1,505 
Collateral appraisal (1)


Business asset valuation(3)
Liquidation expenses (2)

Business asset valuation adjustments (4)
8% - 8%
(8%)

8% - 50%
(22%)
Interest-only GNMA securities
16,272 Discounted cash flowConstant prepayment rate
9% - 14%
(12%)
Other real estate owned78 
Collateral appraisal (1)
Liquidation expenses (2)
8% - 9%
(9%)
Residential mortgage loan commitments79 Adjusted market bidPull-through rate
85% - 85%
(85%)
(1)Obtained from approved independent appraisers.  Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.
(2)Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.
(3)Business asset valuation obtained from independent party.
(4)Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.