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BUSINESS SEGMENTS (Tables)

3 Months Ended

Mar. 31, 2025

Segment Reporting [Abstract]

Schedule of Segment Reporting Information, by Segment

The following table presents Customers’ reported segment revenues, profit or loss and significant segment expenses for the three months ended March 31, 2025 and 2024:

Segment profit or loss
			Three Months Ended March 31,
			2025						2024
Total interest income			$	314,909					$	331,777
Total interest expense			147,463						171,392
Net interest income			167,446						160,385
Provision for credit losses			28,297						17,070
Net interest income after provision for credit losses			139,149						143,315
Total non-interest income (loss) (1)			(24,490)						21,231
Non-interest expense:
Salaries and employee benefits			42,674						36,025
Technology, communication and bank operations			11,312						21,904
Commercial lease depreciation			8,463						7,970
Professional services			11,857						6,353
Loan servicing			4,630						4,031
Occupancy (2)			3,412						2,347
FDIC assessments, non-income taxes and regulatory fees			11,750						13,469
Advertising and promotion			528						682
Other (3)			8,145						6,388
Total non-interest expense			102,771						99,169
Income before income tax expense			11,888						65,377
Income tax expense			(1,024)						15,651
Segment net income			12,912						49,726
Preferred stock dividends			3,389						3,800
Segment net income available to common shareholders			$	9,523					$	45,926
Reconciliation of profit or loss
Adjustments and reconciling items			—						—
Consolidated net income available to common shareholders			$	9,523					$	45,926
Basic earnings per common share			$	0.30					$	1.46
Diluted earnings per common share			0.29						1.40

(1)    Includes Customers’ equity in the net income of investees accounted for under the equity method consisting primarily of investments in the SBA’s small business investment companies, and income from investments in affordable housing projects.

(2)    Includes depreciation expense for furniture, fixture and equipment and amortization of leasehold improvements of $0.7 million and $0.5 million for the three months ended March 31, 2025 and 2024, respectively.

(3)    Other expenses include fees paid to a fintech company related to consumer installment loans originated and held for sale, provision for credit losses on unfunded lending-related commitments, loan workout and non-capitalizable origination costs, provision for operating losses, insurance expenses, charitable contributions and other miscellaneous expenses.

Reconciliation of Assets from Segment to Consolidated

The measure of segment assets is reported as total assets on the consolidated balance sheet. The following table presents Customers’ reported segment assets as of March 31, 2025 and December 31, 2024:

Segment assets
(amounts in thousands)			March 31, 2025						December 31, 2024
Total assets			$	22,423,044					$	22,308,241
Adjustments and reconciling items			—						—
Consolidated total assets			$	22,423,044					$	22,308,241

X

- Definition

Tabular disclosure of all significant reconciling items in the reconciliation of total assets from reportable segments to the entity's consolidated assets.

+ References

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-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
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Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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