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BUSINESS SEGMENTS (Tables) | 9 Months Ended
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Sep. 30, 2025
Segment Reporting [Abstract] |
Schedule of Segment Reporting Information, by Segment | The following table presents Customers’ reported segment revenues, profit or loss and significant segment expenses for the three and nine months ended September 30, 2025 and 2024:
Segment profit or loss |  |  |  |  |  |  |
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2025 |  | 2024 |  | 2025 |  | 2024
Total interest income | $ | 361,479 |  |  | $ | 332,113 |  |  | $ | 1,004,389 |  |  | $ | 997,928 |
Total interest expense | 159,567 |  |  | 173,568 |  |  | 458,328 |  |  | 511,345 |
Net interest income | 201,912 |  |  | 158,545 |  |  | 546,061 |  |  | 486,583 |
Provision for credit losses | 26,543 |  |  | 17,066 |  |  | 75,621 |  |  | 52,257 |
Net interest income after provision for credit losses | 175,369 |  |  | 141,479 |  |  | 470,440 |  |  | 434,326 |
Total non-interest income (1) | 30,191 |  |  | 8,557 |  |  | 35,307 |  |  | 60,825 |
Non-interest expense: |  |  |  |  |  |  |
Salaries and employee benefits | 48,723 |  |  | 47,717 |  |  | 137,245 |  |  | 128,689 |
Technology, communication and bank operations | 10,415 |  |  | 13,588 |  |  | 32,109 |  |  | 51,719 |
Commercial lease depreciation | 9,463 |  |  | 7,811 |  |  | 26,669 |  |  | 23,610 |
Professional services | 12,281 |  |  | 9,048 |  |  | 37,988 |  |  | 21,505 |
Loan servicing | 4,167 |  |  | 3,778 |  |  | 12,850 |  |  | 11,325 |
Occupancy (2) | 4,370 |  |  | 2,987 |  |  | 11,333 |  |  | 8,454 |
FDIC assessments, non-income taxes and regulatory fees | 8,505 |  |  | 7,902 |  |  | 32,161 |  |  | 31,607 |
Advertising and promotion | 636 |  |  | 908 |  |  | 1,625 |  |  | 2,844 |
Other (3) | 6,657 |  |  | 10,279 |  |  | 22,634 |  |  | 26,886 |
Total non-interest expense | 105,217 |  |  | 104,018 |  |  | 314,614 |  |  | 306,639 |
Income before income tax expense (benefit) | 100,343 |  |  | 46,018 |  |  | 191,133 |  |  | 188,512 |
Income tax expense (benefit) | 24,598 |  |  | (725) |  |  | 41,537 |  |  | 33,958 |
Segment net income | 75,745 |  |  | 46,743 |  |  | 149,596 |  |  | 154,554 |
Preferred stock dividends | 2,019 |  |  | 3,806 |  |  | 8,593 |  |  | 11,391 |
Loss on redemption of preferred stock | — |  |  | — |  |  | 1,908 |  |  | — |
Segment net income available to common shareholders | $ | 73,726 |  |  | $ | 42,937 |  |  | $ | 139,095 |  |  | $ | 143,163 |
Reconciliation of profit or loss |  |  |  |  |  |  |
Adjustments and reconciling items | — |  |  | — |  |  | — |  |  | — |
Consolidated net income available to common shareholders | $ | 73,726 |  |  | $ | 42,937 |  |  | $ | 139,095 |  |  | $ | 143,163 |
Basic earnings per common share | $ | 2.28 |  |  | $ | 1.36 |  |  | $ | 4.37 |  |  | $ | 4.54 |
Diluted earnings per common share | 2.20 |  |  | 1.31 |  |  | 4.24 |  |  | 4.37 |
(1) Includes Customers’ equity in the net income of investees accounted for under the equity method consisting primarily of investments in the SBA’s small business investment companies, and income from investments in affordable housing projects. (2) Includes depreciation expense for furniture, fixture and equipment and amortization of leasehold improvements of $1.1 million and $0.5 million for the three months ended September 30, 2025 and 2024, respectively. Depreciation expense for furniture, fixture and equipment and amortization of leasehold improvements were $2.6 million and $1.6 million for the nine months ended September 30, 2025 and 2024, respectively. (3) Other expenses include fees paid to a fintech company related to consumer installment loans, provision for credit losses on unfunded lending-related commitments, loan workout and non-capitalizable origination costs, provision for operating losses, insurance expenses, charitable contributions and other miscellaneous expenses.
Reconciliation of Assets from Segment to Consolidated | The measure of segment assets is reported as total assets on the consolidated balance sheet. The following table presents Customers’ reported segment assets as of September 30, 2025 and December 31, 2024:
Segment assets |  |  |
(amounts in thousands) | September 30, 2025 |  | December 31, 2024
Total assets | $ | 24,260,163 |  |  | $ | 22,308,241 |
Adjustments and reconciling items | — |  |  | — |
Consolidated total assets | $ | 24,260,163 |  |  | $ | 22,308,241 |

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- Definition Tabular disclosure of all significant reconciling items in the reconciliation of total assets from reportable segments to the entity's consolidated assets. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-31 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Subparagraph (c) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-25 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-22 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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