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Portfolio loans and allowance for credit losses - Narrative (Details)
$ in Thousands
12 Months Ended
Dec. 31, 2020
USD ($)
loan
Dec. 31, 2019
USD ($)
item
contract
Dec. 31, 2018
USD ($)
Distributions of portfolio loans      
Gross interest income that would have been recorded if impaired loans had been current $ 1,800 $ 2,300 $ 1,700
TDRs subsequently classified as non-performing and had payment defaults | loan 0    
Commercial Loans      
Distributions of portfolio loans      
Number of commercial loans in deferral | loan 98    
Amount of loan in deferrals $ 208,600    
Personal Loan      
Distributions of portfolio loans      
Number of commercial loans in deferral | loan 351    
Amount of loan in deferrals $ 47,700    
Home Equity Loan      
Distributions of portfolio loans      
Number of commercial loans in deferral | loan 1    
Amount of loan in deferrals $ 100    
Commercial Loans      
Distributions of portfolio loans      
Performing loans classified as TDRs | loan 3    
Commercial Real Estate Loans      
Distributions of portfolio loans      
TDRs subsequently classified as non-performing and had payment defaults | contract   1  
Maximum | Commercial Real Estate Loans      
Distributions of portfolio loans      
Limit where loans are processed through an expedited underwriting process $ 1,000    
Watch | Commercial Loans      
Distributions of portfolio loans      
Limit above which loans are annually reviewed 1,000    
Special Mention      
Distributions of portfolio loans      
Limit above which loans are annually reviewed 350    
In compliance with modified terms | Retail Real Estate      
Distributions of portfolio loans      
Number of retail real estate modifications | item   1  
Loans classified as a TDR $ 800 $ 300