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Intangible Assets, Net and Goodwill (Tables)
 3 Months Ended
Mar. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Intangible Assets
Intangible assets consist of the following:
 
 
March 31, 2020
 
December 31, 2019
(in thousands)
 
Gross Carrying Value
 
Accumulated Amortization
 
Net Carrying Value
 
Gross Carrying Value
 
Accumulated Amortization
 
Net Carrying Value
Purchased customer accounts
 
$
60,295

 
$
(10,576
)
 
$
49,719

 
$
53,987

 
$
(9,143
)
 
$
44,844

Software
 
31,162

 
(6,625
)
 
24,537

 
30,590

 
(5,070
)
 
25,520

Distributor relationships
 
27,600

 
(550
)
 
27,050

 
13,000

 
(331
)
 
12,669

Carrier relationships
 
7,859

 
(429
)
 
7,430

 
7,200

 
(170
)
 
7,030

Trade names
 
2,884

 
(356
)
 
2,528

 
2,613

 
(226
)
 
2,387

Totals
 
$
129,800

 
$
(18,536
)
 
$
111,264

 
$
107,390

 
$
(14,940
)
 
$
92,450
Schedule of Goodwill
The changes in carrying value of goodwill by Operating Group for the period are as follows:
(in thousands)
 
 Middle Market
 
 Specialty
 
 MainStreet
 
 Medicare
 
 Total
Balance at December 31, 2019
 
$
52,932

 
$
60,115

 
$
38,892

 
$
12,531

 
$
164,470

Goodwill of acquired businesses
 
23,739

 
4,228

 
—

 
5,094

 
33,061

Balance at March 31, 2020
 
$
76,671

 
$
64,343

 
$
38,892

 
$
17,625

 
$
197,531