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Segment, Other Supplemental Information and Concentrations (Tables) | 12 Months Ended
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Dec. 31, 2012
Regional Segment Revenue and Segment Gross Margin | The following table presents regional segment revenue and segment gross margin for the Company for the years ended December 31:
In millions |  | 2012 |  |  | 2011 |  |  | 2010 |
Segment revenue |  |  |  |  |  |  |  |  |  |  |  |
Americas (1) |  | $ | 1,619 |  |  | $ | 1,436 |  |  | $ | 1,166 |
EMEA |  |  | 636 |  |  |  | 548 |  |  |  | 442 |
APJ |  |  | 410 |  |  |  | 378 |  |  |  | 328 |
Total revenue |  |  | 2,665 |  |  |  | 2,362 |  |  |  | 1,936 |
Segment gross margin |  |  |  |  |  |  |  |  |  |  |  |
Americas |  |  | 967 |  |  |  | 837 |  |  |  | 702 |
EMEA |  |  | 331 |  |  |  | 281 |  |  |  | 232 |
APJ |  |  | 193 |  |  |  | 175 |  |  |  | 154 |
Total gross margin |  |  | 1,491 |  |  |  | 1,293 |  |  |  | 1,088 |
Selling, general and administrative expenses |  |  | 728 |  |  |  | 663 |  |  |  | 526 |
Research and development expenses |  |  | 183 |  |  |  | 174 |  |  |  | 147 |
Total income from operations |  |  | 580 |  |  |  | 456 |  |  |  | 415 |
Other (expense) income, net |  |  | (2 | ) |  |  | 25 |  |  |  | (1 | )
Income before income taxes |  | $ | 578 |  |  | $ | 481 |  |  | $ | 414 |
(1) | The Americas region includes revenue from the United States of $1,478 million in 2012, $1,315 million in 2011 and $1,059 million in 2010.
Revenue by Product and Services | The following table presents revenue by product and services revenue for the Company for the years ended December 31:
In millions |  | 2012 |  |  | 2011 |  |  | 2010 |
Products (software and hardware)(1) |  | $ | 1,297 |  |  | $ | 1,122 |  |  | $ | 933 |
Consulting services |  |  | 776 |  |  |  | 695 |  |  |  | 536 |
Maintenance services |  |  | 592 |  |  |  | 545 |  |  |  | 467 |
Total services |  |  | 1,368 |  |  |  | 1,240 |  |  |  | 1,003 |
Total revenue |  | $ | 2,665 |  |  | $ | 2,362 |  |  | $ | 1,936 |
(1) | Our data warehousing software and hardware products are often sold and delivered together in the form of a “node” of capacity as an integrated technology solution. Accordingly, it is impracticable to provide the breakdown of revenue from various types of software and hardware products.
Property and Equipment by Geographic Area | The following table presents property and equipment by geographic area at December 31:
In millions |  | 2012 |  |  | 2011 |
United States |  | $ | 121 |  |  | $ | 100 |
Americas (excluding United States) |  |  | 3 |  |  |  | 3 |
EMEA |  |  | 9 |  |  |  | 4 |
APJ |  |  | 17 |  |  |  | 13 |
Property and equipment, net |  | $ | 150 |  |  | $ | 120 |

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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8736-108599 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8813-108599 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=14024403&loc=d3e13816-109267 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 131 -Paragraph 27, 28 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8906-108599 Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8721-108599 + Details
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