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v2.4.0.8

Consolidated Statements of Income (USD $) In Millions, except Per Share data, unless otherwise specified | 12 Months Ended
--- | ---
Dec. 31, 2013 | Dec. 31, 2012 | Dec. 31, 2011
Revenue |  |  |  |  |  |
Product revenue | $ 1,230 | [1] | $ 1,297 | [1] | $ 1,122 | [1]
Service revenue | 1,462 |  | 1,368 |  | 1,240 |
Total revenue | 2,692 |  | 2,665 |  | 2,362 |
Costs and operating expenses |  |  |  |  |  |
Cost of products | 433 |  | 416 |  | 381 |
Cost of services | 786 |  | 758 |  | 688 |
Selling, general and administrative expenses | 757 |  | 728 |  | 663 |
Research and development expenses | 184 |  | 183 |  | 174 |
Total costs and operating expenses | 2,160 |  | 2,085 |  | 1,906 |
Income from operations | 532 |  | 580 |  | 456 |
Other (expense) income, net | (24) |  | (2) |  | 25 |
Income before income taxes | 508 |  | 578 |  | 481 |
Income tax expense | 131 |  | 159 |  | 128 |
Net income | $ 377 |  | $ 419 |  | $ 353 |
Net income per common share |  |  |  |  |  |
Basic | $ 2.31 |  | $ 2.49 |  | $ 2.10 |
Diluted | $ 2.27 |  | $ 2.44 |  | $ 2.05 |
Weighted average common shares outstanding |  |  |  |  |  |
Basic | 163.4 |  | 168.2 |  | 168.1 |
Diluted | 166.4 |  | 171.7 |  | 171.9 |
[1] | Our analytic database software and hardware products are often sold and delivered together in the form of a "node" of capacity as an integrated technology solution. Accordingly, it is impracticable to provide the breakdown of revenue from various types of software and hardware products.

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- Definition The aggregate costs incurred (1) in a planned search or critical investigation aimed at discovery of new knowledge with the hope that such knowledge will be useful in developing a new product or service, a new process or technique, or in bringing about a significant improvement to an existing product or process; or (2) to translate research findings or other knowledge into a plan or design for a new product or process or for a significant improvement to an existing product or process whether intended for sale or the entity's use, during the reporting period charged to research and development projects, including the costs of developing computer software up to the point in time of achieving technological feasibility, and costs allocated in accounting for a business combination to in-process projects deemed to have no alternative future use. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 985 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6501960&loc=d3e128462-111756 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 730 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6420194&loc=d3e21568-108373 + Details
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