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Segment, Other Supplemental Information and Concentrations (Tables)
12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
Regional Segment Revenue and Segment Gross Profit
The following table presents segment revenue and segment gross profit for the Company for the years ended December 31: 
In millions202020192018
Segment revenue
Americas $1,025 $1,057 $1,126 
EMEA485 492 587 
APJ326 350 451 
Total revenue1,836 1,899 2,164 
Segment gross profit
Americas 631 626 621 
EMEA273 239 275 
APJ168 148 199 
Total segment gross profit1,072 1,013 1,095 
Stock-based compensation expense16 14 15 
Acquisition, integration and reorganization-related costs14 11 
Amortization of capitalized software costs23 33 49 
Total gross profit1,019 955 1,026 
Selling, general and administrative expenses669 618 666 
Research and development expenses334 327 317 
Total income from operations$16 $10 $43 
Revenue from External Customers by Geographic Areas The following table presents revenues by geographic area for the years ended December 31: 
In millions202020192018
United States$921 $953 $1,018 
Americas (excluding United States)104 104 108 
EMEA485 492 587 
APJ326 350 451 
Total revenue$1,836 $1,899 $2,164 
Property and Equipment by Geographic Area
The following table presents property and equipment, net by geographic area at December 31: 
In millions20202019
United States$248 $261 
Americas (excluding United States)18 19 
EMEA43 36 
APJ30 34 
Property and equipment, net$339 $350