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Goodwill and Intangible Assets (Tables) | 9 Months Ended
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Sep. 30, 2023
Goodwill and Intangible Assets Disclosure [Abstract] |
Summary of Changes in Carrying Amount of Goodwill | Goodwill. The changes in the carrying amount of goodwill for the nine months ended September 30, 2023 were as follows (in thousands):
January 1, 2023, balance |  | $ | 304,036 |
Adjustments related to prior acquisitions |  |  | (20 | )
Impairment charge related to Keydok, LLC |  |  | (1,118 | )
Effects of changes in foreign currency exchange rates |  |  | 98 |
September 30, 2023, balance |  | $ | 302,996 |
See Notes 5 and 6 for further discussion of management's decision to shut down Keydok, LLC ("Keydok") resulting in the impairment charge recorded above.
Summary of Carrying Value of Assets | As of September 30, 2023 and December 31, 2022, the carrying values of these assets were as follows (in thousands):
|  | September 30, 2023 |  |  | December 31, 2022 |
|  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |  |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |
Acquired customer contracts |  | $ | 165,422 |  |  | $ | (127,490 | ) |  | $ | 37,932 |  |  | $ | 165,497 |  |  | $ | (120,080 | ) |  | $ | 45,417 |
Software |  |  | 176,192 |  |  |  | (159,451 | ) |  |  | 16,741 |  |  |  | 173,111 |  |  |  | (150,337 | ) |  |  | 22,774 |
Total other intangible assets |  | $ | 341,614 |  |  | $ | (286,941 | ) |  | $ | 54,673 |  |  | $ | 338,608 |  |  | $ | (270,417 | ) |  | $ | 68,191 |
Summary of Carrying Values of Customer Contract Cost Assets | Customer Contract Costs. As of September 30, 2023 and December 31, 2022, the carrying values of our customer contract cost assets, related to those contracts with a contractual term greater than one year, were as follows (in thousands):
|  | September 30, 2023 |  |  | December 31, 2022 |
|  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |  |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |
Customer contract costs |  | $ | 91,510 |  |  | $ | (38,174 | ) |  | $ | 53,336 |  |  | $ | 85,336 |  |  | $ | (30,601 | ) |  | $ | 54,735 |

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- Definition Tabular disclosure of the characteristics, including initial carrying value, residual amount, weighted average useful life, of finite-lived intangible assets acquired during the period by major class. A major class is composed of intangible assets that can be grouped together because they are similar, either by nature or by their use in the operations of the company. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 350 -SubTopic 30 -Section 50 -Paragraph 1 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482665/350-30-50-1 + Details
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