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Segment Reporting and Significant Concentration (Tables) | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
Summary of Revenue from Significant Customers |
|  | 2024 |  |  | 2023 |  |  | 2022 |
Charter |  |  | 20 | % |  |  | 21 | % |  |  | 20 | %
Comcast |  |  | 19 | % |  |  | 18 | % |  |  | 20 | %
Summary of Net Billed Accounts Receivable from Significant Customers | As of December 31, 2024 and 2023, the percentage of net billed accounts receivable balances attributable to these customers were as follows:
|  | As of December 31, |
|  | 2024 |  |  | 2023 |
Charter |  |  | 20 | % |  |  | 23 | %
Comcast |  |  | 17 | % |  |  | 17 | %
We expect to continue to generate a large percentage of our future revenue from our significant customers. There are inherent risks whenever a large percentage of total revenue is concentrated with a limited number of customers. Should a significant customer: (i) terminate or fail to renew their contracts with us, in whole or in part for any reason; (ii) significantly reduce the number of customer accounts processed on our solutions, the price paid for our services, or the scope of services that we provide; or (iii) experience financial or operating difficulties, it could have a material adverse effect on our financial position and results of operations.
Schedule of Reconciliation of Consolidated Net Income | The following table provides the significant expenses that are regularly provided to our CODM for our one segment, the required disclosable amounts that are included in consolidated net income, and a reconciliation to consolidated net income for the following years:
|  | 2024 |  |  | 2023 |  |  | 2022 |
Revenue |  | $ | 1,197,248 |  |  | $ | 1,169,258 |  |  | $ | 1,089,752 |
Less: |  |  |  |  |  |  |  |  |
Cost of revenue: |  |  |  |  |  |  |  |  |
Transaction fees |  |  | 97,857 |  |  |  | 87,430 |  |  |  | 75,679 |
All other (1) |  |  | 513,237 |  |  |  | 530,109 |  |  |  | 488,934 |
Total cost of revenue |  |  | 611,094 |  |  |  | 617,539 |  |  |  | 564,613 |
Research and development (1) |  |  | 155,638 |  |  |  | 142,962 |  |  |  | 137,102 |
Selling and marketing (1) |  |  | 114,323 |  |  |  | 114,207 |  |  |  | 111,693 |
General and administrative (1) |  |  | 116,761 |  |  |  | 108,823 |  |  |  | 107,513 |
Restructuring and reorganization charges (1) |  |  | 13,323 |  |  |  | 16,336 |  |  |  | 46,308 |
Stock-based compensation |  |  | 34,385 |  |  |  | 29,480 |  |  |  | 27,945 |
Other segment items (2) |  |  | 8,983 |  |  |  | 16,384 |  |  |  | 17,365 |
Interest expense |  |  | 30,469 |  |  |  | 31,176 |  |  |  | 16,432 |
Income tax provision |  |  | 25,420 |  |  |  | 26,105 |  |  |  | 16,721 |
Segment net income |  |  | 86,852 |  |  |  | 66,246 |  |  |  | 44,060 |
Reconciliation of profit or loss: |  |  |  |  |  |  |  |  |
Adjustments and reconciling items |  |  | - |  |  |  | - |  |  |  | - |
Consolidated net income |  | $ | 86,852 |  |  | $ | 66,246 |  |  | $ | 44,060 |
(1) These functional expense lines include depreciation expense, which is presented separately on our Income Statements. (2) Other segment items include acquisition-related costs (both transaction-related and amortization of acquired intangible assets), executive transition costs, interest income, loss on derivative liability upon debt conversion, and foreign currency gains/losses.
Summary of Geographic Concentration & Long-lived Assets | Geographic Concentration. We use the location of the customer as the basis of attributing revenue to geographic location. Revenue from countries exceeding 10% of our total revenue for the following years were as follows:
|  | 2024 |  |  | 2023 |  |  | 2022 |
United States |  | $ | 978,308 |  |  | $ | 935,391 |  |  | $ | 869,486 |
All other |  |  | 218,940 |  |  |  | 233,867 |  |  |  | 220,266 |
Total revenue |  | $ | 1,197,248 |  |  | $ | 1,169,258 |  |  | $ | 1,089,752 |
Long-lived assets (principally, property and equipment, operating lease right-of-use assets, software, acquired customer contracts, and customer contract costs) classified by the location of the controlling statutory company for countries exceeding 10% of the total long lived asset balance for the following years were as follows:
|  | 2024 |  |  | 2023 |  |  | 2022 |
United States |  | $ | 172,412 |  |  | $ | 175,997 |  |  | $ | 210,656 |
All other |  |  | 28,462 |  |  |  | 28,355 |  |  |  | 33,744 |
Total long-lived assets |  | $ | 200,874 |  |  | $ | 204,352 |  |  | $ | 244,400 |

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