XML 68 R56.htm IDEA: XBRL DOCUMENT
v3.25.0.1

Goodwill and Long-Lived Assets - Summary of Aggregate Amortization Related to Customer Contract Costs (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2024 | Dec. 31, 2023 | Dec. 31, 2022
Capitalized Contract Cost [Line Items] |  |  |  |
Total customer contract costs amortization |  | $ 21,262 | $ 20,291 | $ 19,738
Customer contract incentives |  |  |  |
Capitalized Contract Cost [Line Items] |  |  |  |
Total customer contract costs amortization | [1] | 748 | 1,136 | 792
Capitalized costs |  |  |  |
Capitalized Contract Cost [Line Items] |  |  |  |
Total customer contract costs amortization | [2] | 17,216 | 15,422 | 15,918
Capitalized commission fees |  |  |  |
Capitalized Contract Cost [Line Items] |  |  |  |
Total customer contract costs amortization | [3] | $ 3,298 | $ 3,733 | $ 3,028
[1] | Customer contract incentives consist principally of incentives provided to new or existing customers to convert their customer accounts to, or retain their customer accounts on, our solutions. Customer contract incentives are amortized ratably over the contract period to include renewal periods, if applicable, which as of December 31, 2024, have termination dates that range from 2025 to 2030. The amortization of customer contract incentives is reflected as a reduction of revenue in our Income Statements.
[2] | Capitalized costs are related to: (i) customer conversion/set-up activities; and (ii) direct material costs to fulfill long-term revenue management solutions and managed services arrangements. These costs are amortized over the contract period based on the transfer of goods or services to which the assets relate, which as of December 31, 2024, range from 2025 to 2036, and are included in cost of revenue in our Income Statements.
[3] | Capitalized commission fees are incremental commissions paid as a result of obtaining a customer contract. These fees are amortized over the contract period based on the transfer of goods or services to which the assets relate, which as of December 31, 2024, range from 2025 to 2031, and are included in Selling, General, and Administrative (“SG&A”) expenses in our Income Statements. Incremental commission fees incurred as a result of obtaining a customer contract are expensed when incurred if the amortization period of the asset that we otherwise would have recognized is one year or less.

X
- Definition Amount of amortization expense for asset recognized from cost incurred to obtain or fulfill contract with customer. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 340 -SubTopic 40 -Name Accounting Standards Codification -Section 50 -Paragraph 3 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479483/340-40-50-3 + Details
Name: | us-gaap_CapitalizedContractCostAmortization
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | duration

X
- Definition Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 340 -SubTopic 40 -Name Accounting Standards Codification -Section 50 -Paragraph 3 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479483/340-40-50-3 + Details
Name: | us-gaap_CapitalizedContractCostLineItems
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration

X
- Details
Name: | us-gaap_CapitalizedContractCostAxis=csgs_CustomerContractIncentivesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_CapitalizedContractCostAxis=csgs_CapitalizedCostsMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_CapitalizedContractCostAxis=csgs_CapitalizedCommissionFeesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |