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Goodwill and Long-Lived Assets (Tables) | 12 Months Ended
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Dec. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract] |
Summary of Property and Equipment | Property and Equipment. Property and equipment as of December 31, 2024 and 2023 consisted of the following (in thousands, except years):
|  | Useful Lives (Years) |  |  | December 31, 2024 |  |  | December 31, 2023 |
Computer equipment |  | 3-6 |  |  | $ | 94,574 |  |  | $ | 89,946 |
Leasehold improvements |  |  | 10 |  |  |  | 25,415 |  |  |  | 27,134 |
Operating equipment |  | 3-8 |  |  |  | 67,651 |  |  |  | 67,825 |
Furniture and fixtures |  |  | 8 |  |  |  | 2,469 |  |  |  | 2,456 |
|  |  |  |  |  | 190,109 |  |  |  | 187,361 |
Less – accumulated depreciation |  |  |  |  |  | (133,514 | ) |  |  | (121,816 | )
Property and equipment, net |  |  |  |  | $ | 56,595 |  |  | $ | 65,545 |
Rollforward of Goodwill | Goodwill. We do not have any intangible assets with indefinite lives other than goodwill. A rollforward of goodwill for 2023 and 2024 is as follows (in thousands):
January 1, 2023 balance |  | $ | 304,036 |
Adjustments related to prior acquisitions |  |  | (20 | )
Impairment charge related to Keydok, LLC |  |  | (1,118 | )
Effects of changes in foreign currency exchange rates |  |  | 5,698 |
December 31, 2023 balance |  |  | 308,596 |
Goodwill acquired during the period |  |  | 10,662 |
Effects of changes in foreign currency exchange rates |  |  | (3,217 | )
December 31, 2024, balance |  | $ | 316,041 |
The 2023 impairment charge relates to the decision to dissolve the Keydok, LLC (“Keydok”) business, discussed in Note 8, and the 2024 goodwill acquired during the period relates to the acquisitions, discussed in Note 7.
Summary of Carrying Value of Other Intangible Assets | As of December 31, 2024 and 2023, the carrying values of our acquired customer contracts were as follows (in thousands):
|  | December 31, 2024 |  |  | December 31, 2023 |
|  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |  |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |
Acquired customer contracts (1) |  | $ | 172,656 |  |  | $ | (133,279 | ) |  | $ | 39,377 |  |  | $ | 162,348 |  |  | $ | (126,469 | ) |  | $ | 35,879 |
Software. As of December 31, 2024 and 2023, the carrying values of our software assets were as follows (in thousands):
|  | December 31, 2024 |  |  | December 31, 2023 |
|  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |  |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |
Acquired software (2) |  | $ | 84,283 |  |  | $ | (79,843 | ) |  | $ | 4,440 |  |  | $ | 84,031 |  |  | $ | (77,520 | ) |  | $ | 6,511 |
Internal use software (3) |  |  | 90,292 |  |  |  | (74,805 | ) |  |  | 15,487 |  |  |  | 87,794 |  |  |  | (80,081 | ) |  |  | 7,713 |
Total software |  | $ | 174,575 |  |  | $ | (154,648 | ) |  | $ | 19,927 |  |  | $ | 171,825 |  |  | $ | (157,601 | ) |  | $ | 14,224 |
Summary of Aggregate Amortization Related to Intangible Assets | The aggregate amortization related to acquired customer contracts included in our operations for 2024, 2023, and 2022 was as follows (in thousands):
|  | 2024 |  |  | 2023 |  |  | 2022 |
Acquired customer contracts amortization (1) |  | $ | 11,346 |  |  | $ | 9,775 |  |  | $ | 11,605 |
(1) Acquired customer contracts represent assets acquired in our business acquisitions, to include the 2024 acquisitions discussed in Note 7. Acquired customer contracts are amortized over their estimated useful lives ranging from five to twenty years based on the approximate pattern in which the economic benefits of the intangible assets are expected to be realized, with the amortization expense included as cost of revenue in our Income Statements. The aggregate amortization related to software included in our operations for 2024, 2023, and 2022 was as follows (in thousands):
|  | 2024 |  |  | 2023 |  |  | 2022 |
Acquired software amortization (2) |  | $ | 2,668 |  |  | $ | 2,410 |  |  | $ | 2,750 |
Internal use software amortization (3) |  |  | 11,671 |  |  |  | 13,624 |  |  |  | 14,140 |
Total software amortization |  | $ | 14,339 |  |  | $ | 16,034 |  |  | $ | 16,890 |
(2) Acquired software represents software and similar intellectual property rights acquired in our business acquisitions, which are amortized over their estimated useful lives ranging from two to eight years. The amortization of acquired software is reflected as a cost of revenue in our Income Statements. (3) Internal use software represents: (i) third-party software licenses; and (ii) the internal and external costs related to the implementation of third-party software licenses. Internal use software is amortized over its estimated useful life ranging from one to ten years.
Summary of Carrying Values of Customer Contract Cost Assets | As of December 31, 2024 and 2023, the carrying values of our customer contract cost assets, related to those contracts with a contractual term greater than one year, were as follows (in thousands):
|  | December 31, 2024 |  |  | December 31, 2023 |
|  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |  |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Amount |
Customer contract incentives (4) |  | $ | 5,035 |  |  | $ | (3,183 | ) |  | $ | 1,852 |  |  | $ | 7,027 |  |  | $ | (4,935 | ) |  | $ | 2,092 |
Capitalized costs (5) |  |  | 82,363 |  |  |  | (33,836 | ) |  |  | 48,527 |  |  |  | 71,976 |  |  |  | (29,027 | ) |  |  | 42,949 |
Capitalized commission fees (6) |  |  | 17,998 |  |  |  | (7,568 | ) |  |  | 10,430 |  |  |  | 17,512 |  |  |  | (8,132 | ) |  |  | 9,380 |
Total customer contract costs |  | $ | 105,396 |  |  | $ | (44,587 | ) |  | $ | 60,809 |  |  | $ | 96,515 |  |  | $ | (42,094 | ) |  | $ | 54,421 |
Summary of Aggregate Amortization Related to Customer Contract Costs | The aggregate amortization related to our customer contract costs included in our operations for 2024, 2023, and 2022 was as follows (in thousands):
|  | 2024 |  |  | 2023 |  |  | 2022 |
Customer contract incentives amortization (4) |  | $ | 748 |  |  | $ | 1,136 |  |  | $ | 792 |
Capitalized costs amortization (5) |  |  | 17,216 |  |  |  | 15,422 |  |  |  | 15,918 |
Capitalized commission fees amortization (6) |  |  | 3,298 |  |  |  | 3,733 |  |  |  | 3,028 |
Total customer contract costs amortization |  | $ | 21,262 |  |  | $ | 20,291 |  |  | $ | 19,738 |
(4) Customer contract incentives consist principally of incentives provided to new or existing customers to convert their customer accounts to, or retain their customer accounts on, our solutions. Customer contract incentives are amortized ratably over the contract period to include renewal periods, if applicable, which as of December 31, 2024, have termination dates that range from 2025 to 2030. The amortization of customer contract incentives is reflected as a reduction of revenue in our Income Statements. (5) Capitalized costs are related to: (i) customer conversion/set-up activities; and (ii) direct material costs to fulfill long-term revenue management solutions and managed services arrangements. These costs are amortized over the contract period based on the transfer of goods or services to which the assets relate, which as of December 31, 2024, range from 2025 to 2036, and are included in cost of revenue in our Income Statements. (6) Capitalized commission fees are incremental commissions paid as a result of obtaining a customer contract. These fees are amortized over the contract period based on the transfer of goods or services to which the assets relate, which as of December 31, 2024, range from 2025 to 2031, and are included in Selling, General, and Administrative (“SG&A”) expenses in our Income Statements. Incremental commission fees incurred as a result of obtaining a customer contract are expensed when incurred if the amortization period of the asset that we otherwise would have recognized is one year or less.

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